An administrative clerk provides support to staff and does clerical works. These clerical duties include answering and making phone calls, typing documents, compiling and filing records, and scheduling appointments. The clerks often set up office meetings and invite reliable speakers. Also, they do research and prepare reports or presentations. Candidates for the job must be organized, detail-oriented, and can manage their time well. They must be tech-savvy and have a basic knowledge of bookkeeping. The salary depends on their experience, industry, and location of the job.

Administrative Clerk Responsibilities

Here are examples of responsibilities from real administrative clerk resumes representing typical tasks they are likely to perform in their roles.

  • Prepare weekly payroll for all employees per week using QuickBooks and excel, payroll reports and customers invoices.
  • Audit new EEO cases assuring correct documentation are received, as well as entered them into the tracking system.
  • Prepare and present numerous PowerPoint presentations for high ranking officials.
  • Call servicemen on the radio to relay appropriate information and emergency situations.
  • Develop and implement training kits for sexual awareness which include literature, and PowerPoint presentations.
  • Maintain an accurate timekeeping record to process payroll, track overtime, excused/unexcuse absents and vacations.
  • Receive, maintain, and enter attorney bar affidavit and emergency contact information into company database.
  • Maintain journals of soldiers reporting for weekend duty documenting in/out data for official records and payroll processing purposes.
  • Resolve supply issues and responsible for loading and monitoring stock levels using a comprehensive tracking and accountability database.
  • Develop and maintains database of customer history and preferences, utilizing that information to anticipate and meet customer requirements.
Administrative Clerk Traits
Customer-service skills involve listening skills that allow you to communicate efficiently and respectfully with a customer.
Detail oriented involves being extremely mindful and observant of all details.
Organizational skills are essential to working as efficiently as possible through being able to focus on projects at hand while also keeping a clean workspace.

Administrative Clerk Job Description

When it comes to understanding what an administrative clerk does, you may be wondering, "should I become an administrative clerk?" The data included in this section may help you decide. Compared to other jobs, administrative clerks have a growth rate described as "decline" at -4% between the years 2018 - 2028, according to the Bureau of Labor Statistics. In fact, the number of administrative clerk opportunities that are predicted to open up by 2028 is -110,600.

On average, the administrative clerk annual salary is $30,409 per year, which translates to $14.62 an hour. Generally speaking, administrative clerks earn anywhere from $25,000 to $36,000 a year, which means that the top-earning administrative clerks make $11,000 more than the ones at the lower end of the spectrum.

As is the case with most jobs, it takes work to become an administrative clerk. Sometimes people change their minds about their career after working in the profession. That's why we looked into some other professions that might help you find your next opportunity. These professions include a clerk, shop clerk, room clerk, and desk clerk.

Administrative Clerk Jobs You Might Like

Administrative Clerk Resume Examples

Administrative Clerk Skills and Personality Traits

We calculated that 14% of Administrative Clerks are proficient in Customer Service, Data Entry, and Communication. They’re also known for soft skills such as Customer-service skills, Detail oriented, and Organizational skills.

We break down the percentage of Administrative Clerks that have these skills listed on their resume here:

  • Customer Service, 14%

    Managed warehouse staff assuring accurate delivery of products on a daily basis as well as providing professional customer service.

  • Data Entry, 14%

    Reviewed, maintained and performed data entry by entering customer dispute balances and calculated interest on accounts into the company database.

  • Communication, 7%

    Addressed students' questions and concerns and provided resources * Performed telephone and in-person reception, using effective and efficient communication

  • Word Processing, 5%

    Perform administrative duties utilizing manual and automated information systems, Marine Corps standard word processing, and database software packages.

  • Personnel Files, 5%

    Prepared, reviewed, and maintained personnel files and training records; directed individuals to appropriate human resource representative as necessary.

  • Payroll, 4%

    Maintained journals of soldiers reporting for weekend duty documenting in/out data for official records and payroll processing purposes.

"customer service," "data entry," and "communication" aren't the only skills we found administrative clerks list on their resumes. In fact, there's a whole list of administrative clerk responsibilities that we found, including:

  • Customer-service skills can be considered to be the most important personality trait for an administrative clerk to have. According to a administrative clerk resume, "general office clerks often provide general information to company staff, customers, or the public" administrative clerks are able to use customer-service skills in the following example we gathered from a resume: "assisted director of marketing in administrative duties such as filing, scheduling appointments taking customer inquiry calls"
  • Another trait important for fulfilling administrative clerk duties is detail oriented. According to a administrative clerk resume, "general office clerks perform many clerical tasks that require attention to detail, such as preparing bills." Here's an example of how administrative clerks are able to utilize detail oriented: "performed clerical details, which consisted of taking phone calls, filing, scheduling appointments, and visitorcheck-in. "
  • Another skill that is quite popular among administrative clerks is organizational skills. This skill is very critical to fulfilling every day responsibilities as is shown in this example from a administrative clerk resume: "general office clerks file and retrieve records" This example from a resume shows how this skill is used: "performed general office duties, such as ordering supplies, filing and retrieving organizational documents, records, and reports. "
  • See the full list of administrative clerk skills.

    We've found that 37.2% of administrative clerks have earned a bachelor's degree. Furthermore, 3.0% earned their master's degrees before becoming an administrative clerk. While it's true that some administrative clerks have a college degree, it's generally possible to become one with only a high school degree. In fact, one out of every four administrative clerks did not spend the extra money to attend college.

    Those administrative clerks who do attend college, typically earn either business degrees or accounting degrees. Less commonly earned degrees for administrative clerks include criminal justice degrees or general studies degrees.

    Once you've obtained the level of education you're comfortable with, you might start applying to companies to become an administrative clerk. We've found that most administrative clerk resumes include experience from CoreCivic, Greystone Health Network Corporate Office, and Acadia Healthcare. Of recent, CoreCivic had 25 positions open for administrative clerks. Meanwhile, there are 13 job openings at Greystone Health Network Corporate Office and 11 at Acadia Healthcare.

    Since salary is important to some administrative clerks, it's good to note that they are figured to earn the highest salaries at Staff Pro, A. Duie Pyle, and Chenega. If you were to take a closer look at Staff Pro, you'd find that the average administrative clerk salary is $33,476. Then at A. Duie Pyle, administrative clerks receive an average salary of $33,323, while the salary at Chenega is $33,125.

    View more details on administrative clerk salaries across the United States.

    The industries that administrative clerks fulfill the most roles in are the professional and finance industries. But the highest administrative clerk annual salary is in the retail industry, averaging $31,257. In the health care industry they make $31,203 and average about $31,070 in the transportation industry. In conclusion, administrative clerks who work in the retail industry earn a 3.3% higher salary than administrative clerks in the government industry.

    The three companies that hire the most prestigious administrative clerks are:

      What Clerks Do

      Clerks are responsible for many of the general administrative tasks in the office. They are in charge of manning office telephone lines, managing incoming and outgoing mails, filing paperwork and other needed records, scheduling and documenting meetings, typing out documents when needed, disseminating memos and other official announcements, and keeping an inventory of office equipment and supplies. Clerks should have good office skills, communication skills, business writing skills, and time management skills. They should also be able to treat any document or paperwork they handle with confidentiality.

      We looked at the average administrative clerk annual salary and compared it with the average of a clerk. Generally speaking, clerks receive $2,126 lower pay than administrative clerks per year.

      While the salaries between these two careers can be different, they do share some of the same responsibilities. Employees in both administrative clerks and clerks positions are skilled in customer service, data entry, and communication.

      As far as similarities go, this is where it ends because an administrative clerk responsibility requires skills such as "personnel files," "purchase orders," "hr," and "background checks." Whereas a clerk is skilled in "pos," "company policies," "sales floor," and "customer orders." So if you're looking for what truly separates the two careers, you've found it.

      Clerks really shine in the retail industry with an average salary of $32,949. Whereas administrative clerks tend to make the most money in the retail industry with an average salary of $31,257.

      On average, clerks reach similar levels of education than administrative clerks. Clerks are 0.7% less likely to earn a Master's Degree and 1.5% more likely to graduate with a Doctoral Degree.

      What Are The Duties Of a Shop Clerk?

      A shop clerk is primarily in charge of assisting clients in a retail store, ensuring efficient service for client satisfaction. Their responsibilities include greeting and identifying the clients' needs, answering inquiries, locating products, offering promotions, and recommending alternatives as needed. They must also maintain the cleanliness of the sales floor, clearing the obstructions and disposing of expired or defective products. Furthermore, a shop clerk must manage the product displays, devising strategies to make them more presentable to the customers.

      Now we're going to look at the shop clerk profession. On average, shop clerks earn a $1,866 lower salary than administrative clerks a year.

      A similarity between the two careers of administrative clerks and shop clerks are a few of the skills associated with both roles. We used resumes from both professions to find that both use skills like "customer service," "communication," and "payroll. "

      But both careers also use different skills, according to real administrative clerk resumes. While administrative clerk responsibilities can utilize skills like "data entry," "word processing," "personnel files," and "database," some shop clerks use skills like "top quality," "gift cards," "courteous service," and "wic."

      Shop clerks may earn a lower salary than administrative clerks, but shop clerks earn the most pay in the transportation industry with an average salary of $33,052. On the other side of things, administrative clerks receive higher paychecks in the retail industry where they earn an average of $31,257.

      On the topic of education, shop clerks earn similar levels of education than administrative clerks. In general, they're 2.6% less likely to graduate with a Master's Degree and 1.5% less likely to earn a Doctoral Degree.

      How a Room Clerk Compares

      A room clerk is responsible for receiving guests and assigning them to their respective rooms, typically in a hotel setting. Room clerks manage guests' reservations, explain the policies of the premises, and process their payments for staying at the hotel. They also ensure the rooms' cleanliness, reaching out to the maintenance for any repairs and requests for additional room items. A room clerk must have excellent communication and customer service skills, respond to the customer's inquiries and concerns, and resolve service complaints immediately.

      The third profession we take a look at is room clerk. On an average scale, these workers bring in lower salaries than administrative clerks. In fact, they make a $2,839 lower salary per year.

      By looking over several administrative clerks and room clerks resumes, we found that both roles utilize similar skills, such as "customer service," "data entry," and "personnel files." But beyond that the careers look very different.

      As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. For example, gathering from administrative clerks resumes, they are more likely to have skills like "communication," "word processing," "payroll," and "database." But a room clerk might have skills like "outgoing packages," "postage meter," "stock room," and "company policies."

      Interestingly enough, room clerks earn the most pay in the retail industry, where they command an average salary of $29,338. As mentioned previously, administrative clerks highest annual salary comes from the retail industry with an average salary of $31,257.

      When it comes to education, room clerks tend to earn similar education levels than administrative clerks. In fact, they're 1.8% less likely to earn a Master's Degree, and 0.4% less likely to graduate with a Doctoral Degree.

      Description Of a Desk Clerk

      The desk clerk or general office clerk is an employee who works with little supervision from the manager. The duties and responsibilities of desk clerks vary depending on the industry they belong to. These may include but are not limited to answering phone calls, electronic correspondence, filing paperwork, taking and maintaining inventory levels, and setting calendars and schedules. They are expected to always offer excellent customer service. In hotels, they check-in and check-out their guests.

      Now, we'll look at desk clerks, who generally average a lower pay when compared to administrative clerks annual salary. In fact, the difference is about $4,574 per year.

      While their salaries may vary, administrative clerks and desk clerks both use similar skills to perform their jobs. Resumes from both professions include skills like "customer service," "communication," and "office supplies. "

      Each job requires different skills like "data entry," "word processing," "personnel files," and "payroll," which might show up on an administrative clerk resume. Whereas desk clerk might include skills like "room availability," "incident reports," "night audit," and "hotel services."

      In general, desk clerks make a higher salary in the retail industry with an average of $30,518. The highest administrative clerk annual salary stems from the retail industry.

      In general, desk clerks reach similar levels of education when compared to administrative clerks resumes. Desk clerks are 1.6% less likely to earn their Master's Degree and 0.4% less likely to graduate with a Doctoral Degree.