What Does an Administrative Clerk Do?

An administrative clerk provides support to staff and does clerical works. These clerical duties include answering and making phone calls, typing documents, compiling and filing records, and scheduling appointments. The clerks often set up office meetings and invite reliable speakers. Also, they do research and prepare reports or presentations. Candidates for the job must be organized, detail-oriented, and can manage their time well. They must be tech-savvy and have a basic knowledge of bookkeeping. The salary depends on their experience, industry, and location of the job.

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Administrative Clerk Responsibilities

Here are examples of responsibilities from real administrative clerk resumes representing typical tasks they are likely to perform in their roles.

  • Orchestrate special events and reservations; manage customer relations and provide exemplary service to all customers.
  • Assist teachers with GED packets for students.
  • Ship orders via customers freight line request (ex.
  • Schedule and administer the GED exam upon the completion of the inmate's profile.
  • Enter data in spreadsheets for reports, auction items, payroll and monthly utility accounts.
  • Process all DMV registration, titles, title flips and plates using CVR and TriVin programs.
  • Maintain knowledge of state and DMV laws and regulations in all areas of vehicle titling and state forms.
  • Audit new EEO cases assuring correct documentation are received, as well as entered them into the tracking system.
  • Process payroll bi-monthly and handle employee workman compensation program.
  • Prepare and present numerous PowerPoint presentations for high ranking officials.
  • Develop and implement training kits for sexual awareness which include literature, and PowerPoint presentations.
  • Obtain third-party payer authorization for service provide and communicate outstanding balances to insurance companies and patients.
  • Monitor patients in hospital by name and injury in addition to identification and personal belonging assistance.
  • Implement a solution for staffing restructure that reduce overall salary expense while maintaining productivity for a rehabilitation inpatient nursing unit.
  • Monitor charges and fraudulent use, waste, or abuse base on DoD directives/guidelines.
Administrative Clerk Traits
Customer-service skills
Customer-service skills involve listening skills that allow you to communicate efficiently and respectfully with a customer.
Detail oriented
Detail oriented involves being extremely mindful and observant of all details.
Organizational skills
Organizational skills are essential to working as efficiently as possible through being able to focus on projects at hand while also keeping a clean workspace.

Administrative Clerk Jobs You Might Like

  • High Paying Administrative Clerk Jobs - $40K and Up
  • Work From Home Administrative Clerk Jobs
  • Entry Level Administrative Clerk Jobs
  • Part Time Administrative Clerk Jobs
  • Actively Hiring
  • No Degree Administrative Clerk Jobs
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Administrative Clerk Job Description

When it comes to understanding what an administrative clerk does, you may be wondering, "should I become an administrative clerk?" The data included in this section may help you decide. Compared to other jobs, administrative clerks have a growth rate described as "decline" at -4% between the years 2018 - 2028, according to the Bureau of Labor Statistics. In fact, the number of administrative clerk opportunities that are predicted to open up by 2028 is -110,600.

An administrative clerk annual salary averages $32,327, which breaks down to $15.54 an hour. However, administrative clerks can earn anywhere from upwards of $25,000 to $40,000 a year. This means that the top-earning administrative clerks make $14,000 more than the lowest-earning ones.

Once you've become an administrative clerk, you may be curious about what other opportunities are out there. Careers aren't one size fits all. For that reason, we discovered some other jobs that you may find appealing. Some jobs you might find interesting include a clerk, shop clerk, room clerk, and desk clerk.

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Administrative Clerk Jobs You Might Like

12 Administrative Clerk Resume Examples

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William Green
Administrative Clerk
Contact Information
Bronxville, NY
(600) 555-2889
Skills
  • Personal Problems
  • Role Model
  • Telephone Calls
  • Residential Setting
  • Communication
  • Payroll
  • Incident Reports
  • Daily Activities
  • Attendance Records
  • Customer Orders
Employment History
Administrative Clerk
2016 - Present
Credit Suisse
Bronxville, NY
  • Demonstrate an in-depth knowledge of operations, policies, and procedures and facilitate for team.
  • Invoiced all clients and entered bills into QuickBooks.
Administrative Office Clerk
2015 - 2016
City of New York
Bronxville, NY
  • Supported Windows XP through 7, and Mac OS X.
  • Maintain confidential information and ensure it is protected and utilized only through proper authorization.
  • Manage and maintain the Sharepoint site.
Resident Advisor
2013 - 2014
Youth Consultation Service
Somerdale, NJ
  • Observe clients and communicate relevant information to supervisory and clinical staff Review clients' treatment plans and reinforce goals with clients
  • Assisted in the selection, evaluation and training of incoming RA s. -Implemented and enforced all Residential Life and Housing policies.
Education
Master's Degree Liberal Arts
2014 - 2015
Monroe College
Bronxville, NY
Bachelor's Degree Communication
2010 - 2013
Towson University
Towson, MD
 
 
Albert Sanchez
Administrative Clerk
Contact Info
Indianapolis, IN
(240) 555-8967
Skills
Scheduling MeetingsProject ManagementMacLegal DocumentsVideo FootageDictaphoneAdministrative FunctionsDatabaseProceduresStatistical Data
Employment History
Administrative Clerk
2020 - Present
Kelly Services
Indianapolis, IN
  • Used the numerical system when filing; complied with company policies concerning patient privacy HIPPA.
  • Work special projects of pulling medical records, rebilling to insurance's in a timely manner.
  • Demonstrate excellent ability to learn and implement office procedures as instructed by office staff.
Clerk Typist
2018 - 2020
Kroger
Indianapolis, IN
  • Answer customers' questions, and provide information on procedures or policies.
  • Answered customer questions, and provided information on products and location.
  • Handled confidential information when discretion was imperative.
  • Provide customer service, knowledge of products in the store and perform cashier sales.
  • Demonstrated high quality, results-driven, prompt and professional customer service.
Assistant Editor
2017 - 2018
ESPN
Bristol, CT
  • Edited stories, did layout work and took all photos used in my stories.
  • Create article headers in Photoshop.
  • Started out as an intern and became a contributing editor of Burrow Press online journal, Fantastic Floridas.
  • Performed design, layout, copy editing, and coordinated printing and packaging.
Education
Bachelor's Degree Photography
2014 - 2017
Columbia College Chicago
Chicago, IL
 
 
Jacqueline Chavez
Administrative Clerk
Austin, TX
(520) 555-3786
Experience
Administrative Clerk2018 - Present
Cedar Park•Austin, TX
  • Trained 68 staff members annually, compiled test results and reviews for Human Resources files.
  • Answered, screened, and routed incoming telephone calls.
  • Process collection accounts via telephone calls and house visits.
Front Desk Secretary2017 - 2018
Cedar Park•Austin, TX
  • Set up and breakdown conference rooms with a/v equipment and or food and beverage service.
  • Maintain medical records for patients.
Assistant Editor2016 - 2017
Apex Systems•Austin, TX
  • Design and Construction of Web Sites utilizing HTML and CSS
  • Worked on Adobe Photoshop and Coral Draw for processing photos and images.
  • Edited award-winning daily online newsletter for 3,000 Minnesota and Wisconsin corporate employees.
  • Process incoming and outgoing communications involving routing calls, mail, fax, e-mail and web content.
Skills
Content DevelopmentLayoutInsurance CardsOutgoing CorrespondenceStudent NewspaperAppropriate PersonnelProceduresAvid Media ComposerFinancial TransactionsCompany Website
Education
Bachelor's Degree Public Relations2013 - 2016
University of Texas at Austin•Austin, TX
 
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Administrative Clerk Skills and Personality Traits

We calculated that 17% of Administrative Clerks are proficient in Customer Service, Data Entry, and Patients. They’re also known for soft skills such as Customer-service skills, Detail oriented, and Organizational skills.

We break down the percentage of Administrative Clerks that have these skills listed on their resume here:

  • Customer Service, 17%

    Managed warehouse staff assuring accurate delivery of products on a daily basis as well as providing professional customer service.

  • Data Entry, 16%

    Reviewed, maintained and performed data entry by entering customer dispute balances and calculated interest on accounts into the company database.

  • Patients, 9%

    Obtained third-party payer authorization for service provided and communicated outstanding balances to insurance companies and patients.

  • Word Processing, 6%

    Perform administrative duties utilizing manual and automated information systems, Marine Corps standard word processing, and database software packages.

  • Payroll Data, 5%

    Input payroll data into military databases.

  • Database Systems, 4%

    Served as a Personnel Administrative Clerk greeting office visitors, responding to telephone inquiries and managing various automated database systems.

"customer service," "data entry," and "patients" aren't the only skills we found administrative clerks list on their resumes. In fact, there's a whole list of administrative clerk responsibilities that we found, including:

  • Customer-service skills can be considered to be the most important personality trait for an administrative clerk to have. According to a administrative clerk resume, "general office clerks often provide general information to company staff, customers, or the public" administrative clerks are able to use customer-service skills in the following example we gathered from a resume: "assisted government customers and answered a multi-line phone system. "

  • Another trait important for fulfilling administrative clerk duties is detail oriented. According to a administrative clerk resume, "general office clerks perform many clerical tasks that require attention to detail, such as preparing bills." Here's an example of how administrative clerks are able to utilize detail oriented: "performed clerical details, which consisted of taking phone calls, filing, scheduling appointments, and visitorcheck-in. "

  • Another skill that is quite popular among administrative clerks is organizational skills. This skill is very critical to fulfilling every day responsibilities as is shown in this example from a administrative clerk resume: "general office clerks file and retrieve records" This example from a resume shows how this skill is used: "prepared correspondence and organizational directives for command group and administrative office while ensuring compliance with naval correspondence manual. "

    • See the full list of administrative clerk skills.

    We've found that 37.2% of administrative clerks have earned a bachelor's degree. Furthermore, 3.0% earned their master's degrees before becoming an administrative clerk. While it's true that some administrative clerks have a college degree, it's generally possible to become one with only a high school degree. In fact, one out of every four administrative clerks did not spend the extra money to attend college.

    Those administrative clerks who do attend college, typically earn either business degrees or accounting degrees. Less commonly earned degrees for administrative clerks include criminal justice degrees or general studies degrees.

    Once you've obtained the level of education you're comfortable with, you might start applying to companies to become an administrative clerk. We've found that most administrative clerk resumes include experience from The Hertz Corporation, Acadia Healthcare, and LifePoint Health. Of recent, The Hertz Corporation had 42 positions open for administrative clerks. Meanwhile, there are 20 job openings at Acadia Healthcare and 12 at LifePoint Health.

    Since salary is important to some administrative clerks, it's good to note that they are figured to earn the highest salaries at Columbia University in the City of New York, PepsiCo, and PPG. If you were to take a closer look at Columbia University in the City of New York, you'd find that the average administrative clerk salary is $38,177. Then at PepsiCo, administrative clerks receive an average salary of $38,164, while the salary at PPG is $37,492.

    View more details on administrative clerk salaries across the United States.

    We also looked into companies who hire administrative clerks from the top 100 educational institutions in the U.S. The top three companies that hire the most from these institutions include University of Connecticut, Kelly Services, and United States Army Corps of Engineers.

    For the most part, administrative clerks make their living in the professional and health care industries. Administrative clerks tend to make the most in the finance industry with an average salary of $33,044. The administrative clerk annual salary in the transportation and government industries generally make $32,900 and $32,576 respectively. Additionally, administrative clerks who work in the finance industry make 17.8% more than administrative clerks in the professional Industry.

    The three companies that hire the most prestigious administrative clerks are:

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    Administrative Clerk Jobs You Might Like

    • High Paying Administrative Clerk Jobs - $40K and Up
    • Work From Home Administrative Clerk Jobs
    • Entry Level Administrative Clerk Jobs
    • Part Time Administrative Clerk Jobs
    • Actively Hiring
    • No Degree Administrative Clerk Jobs
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    What Clerks Do

    Clerks are responsible for many of the general administrative tasks in the office. They are in charge of manning office telephone lines, managing incoming and outgoing mails, filing paperwork and other needed records, scheduling and documenting meetings, typing out documents when needed, disseminating memos and other official announcements, and keeping an inventory of office equipment and supplies. Clerks should have good office skills, communication skills, business writing skills, and time management skills. They should also be able to treat any document or paperwork they handle with confidentiality.

    We looked at the average administrative clerk annual salary and compared it with the average of a clerk. Generally speaking, clerks receive $1,164 lower pay than administrative clerks per year.

    While the salaries between these two careers can be different, they do share some of the same responsibilities. Employees in both administrative clerks and clerks positions are skilled in customer service, data entry, and word processing.

    As far as similarities go, this is where it ends because an administrative clerk responsibility requires skills such as "patients," "payroll data," "purchase orders," and "hr." Whereas a clerk is skilled in "basic math," "math," "cleanliness," and "pos." So if you're looking for what truly separates the two careers, you've found it.

    Clerks really shine in the health care industry with an average salary of $31,380. Whereas administrative clerks tend to make the most money in the finance industry with an average salary of $33,044.

    On average, clerks reach similar levels of education than administrative clerks. Clerks are 0.2% less likely to earn a Master's Degree and 0.5% more likely to graduate with a Doctoral Degree.

    What Are The Duties Of a Shop Clerk?

    A shop clerk is primarily in charge of assisting clients in a retail store, ensuring efficient service for client satisfaction. Their responsibilities include greeting and identifying the clients' needs, answering inquiries, locating products, offering promotions, and recommending alternatives as needed. They must also maintain the cleanliness of the sales floor, clearing the obstructions and disposing of expired or defective products. Furthermore, a shop clerk must manage the product displays, devising strategies to make them more presentable to the customers.

    Now we're going to look at the shop clerk profession. On average, shop clerks earn a $2,141 higher salary than administrative clerks a year.

    A similarity between the two careers of administrative clerks and shop clerks are a few of the skills associated with both roles. We used resumes from both professions to find that both use skills like "customer service," "powerpoint," and "front desk. "

    But both careers also use different skills, according to real administrative clerk resumes. While administrative clerk responsibilities can utilize skills like "data entry," "patients," "word processing," and "payroll data," some shop clerks use skills like "basic math," "math," "top quality," and "cash handling."

    Shop clerks may earn a higher salary than administrative clerks, but shop clerks earn the most pay in the transportation industry with an average salary of $35,056. On the other side of things, administrative clerks receive higher paychecks in the finance industry where they earn an average of $33,044.

    On the topic of education, shop clerks earn similar levels of education than administrative clerks. In general, they're 0.9% less likely to graduate with a Master's Degree and 0.5% less likely to earn a Doctoral Degree.

    How a Room Clerk Compares

    A room clerk is responsible for receiving guests and assigning them to their respective rooms, typically in a hotel setting. Room clerks manage guests' reservations, explain the policies of the premises, and process their payments for staying at the hotel. They also ensure the rooms' cleanliness, reaching out to the maintenance for any repairs and requests for additional room items. A room clerk must have excellent communication and customer service skills, respond to the customer's inquiries and concerns, and resolve service complaints immediately.

    The third profession we take a look at is room clerk. On an average scale, these workers bring in lower salaries than administrative clerks. In fact, they make a $1,540 lower salary per year.

    By looking over several administrative clerks and room clerks resumes, we found that both roles utilize similar skills, such as "customer service," "data entry," and "telephone calls." But beyond that the careers look very different.

    As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. For example, gathering from administrative clerks resumes, they are more likely to have skills like "patients," "word processing," "payroll data," and "database systems." But a room clerk might have skills like "stock room," "postage meter," "delivery carts," and "parts room."

    Interestingly enough, room clerks earn the most pay in the government industry, where they command an average salary of $33,014. As mentioned previously, administrative clerks highest annual salary comes from the finance industry with an average salary of $33,044.

    When it comes to education, room clerks tend to earn similar education levels than administrative clerks. In fact, they're 0.7% less likely to earn a Master's Degree, and 0.2% less likely to graduate with a Doctoral Degree.

    Description Of a Desk Clerk

    The desk clerk or general office clerk is an employee who works with little supervision from the manager. The duties and responsibilities of desk clerks vary depending on the industry they belong to. These may include but are not limited to answering phone calls, electronic correspondence, filing paperwork, taking and maintaining inventory levels, and setting calendars and schedules. They are expected to always offer excellent customer service. In hotels, they check-in and check-out their guests.

    Now, we'll look at desk clerks, who generally average a lower pay when compared to administrative clerks annual salary. In fact, the difference is about $3,231 per year.

    While their salaries may vary, administrative clerks and desk clerks both use similar skills to perform their jobs. Resumes from both professions include skills like "customer service," "telephone calls," and "office equipment. "

    Each job requires different skills like "data entry," "patients," "word processing," and "payroll data," which might show up on an administrative clerk resume. Whereas desk clerk might include skills like "reservations," "room availability," "incident reports," and "night audit."

    In general, desk clerks make a higher salary in the manufacturing industry with an average of $31,643. The highest administrative clerk annual salary stems from the finance industry.

    In general, desk clerks reach similar levels of education when compared to administrative clerks resumes. Desk clerks are 0.8% less likely to earn their Master's Degree and 0.2% less likely to graduate with a Doctoral Degree.

    What Similar Roles Do

    Administrative Clerk Related Careers

    Administrative Clerk Related Jobs

    What Similar Roles Do

    Updated October 2, 2020