Administrative/customer support personnel serve as the first point of contact for customers. They are in charge of handling all inquiries, requests, orders, and complaints in a professional manner. Hence, they play a significant role in protecting the reputation of their company, and they do this by providing the best customer service possible.
During a typical workday, an administrative/customer support employee answers phone calls, emails, chat messages, and other forms of correspondence from customers. They process orders, forward special requests to the right departments, promote offers, and document interactions with customers on daily reports.
For many companies, the minimum requirement for this role is a high school diploma or a GED. However, having an associate's or bachelor's degree in a relevant field can be a great edge. Furthermore, an applicant must display excellent customer service skills, communication skills, and administrative skills, as well as a good understanding of CRM systems and other necessary customer service tools.
An administrative/customer support employee makes around $39,000 per year. Additional income can come from bonuses and commissions upon completion of certain targets, such as monthly quotas or incentives.
There is more than meets the eye when it comes to being an administrative/customer support. For example, did you know that they make an average of $18.0 an hour? That's $37,438 a year!
Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
There are certain skills that many administrative/customer supports have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.
When it comes to the most important skills required to be an administrative/customer support, we found that a lot of resumes listed 10.1% of administrative/customer supports included data entry, while 9.3% of resumes included customer service, and 5.5% of resumes included email. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the administrative/customer support job title. But what industry to start with? Most administrative/customer supports actually find jobs in the technology and professional industries.
If you're interested in becoming an administrative/customer support, one of the first things to consider is how much education you need. We've determined that 43.2% of administrative/customer supports have a bachelor's degree. In terms of higher education levels, we found that 4.7% of administrative/customer supports have master's degrees. Even though some administrative/customer supports have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become an administrative/customer support. When we researched the most common majors for an administrative/customer support, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on administrative/customer support resumes include high school diploma degrees or master's degree degrees.
You may find that experience in other jobs will help you become an administrative/customer support. In fact, many administrative/customer support jobs require experience in a role such as customer service representative. Meanwhile, many administrative/customer supports also have previous career experience in roles such as administrative assistant or cashier.