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Administrative/Customer Support Careers

Administrative/customer support personnel serve as the first point of contact for customers. They are in charge of handling all inquiries, requests, orders, and complaints in a professional manner. Hence, they play a significant role in protecting the reputation of their company, and they do this by providing the best customer service possible.

During a typical workday, an administrative/customer support employee answers phone calls, emails, chat messages, and other forms of correspondence from customers. They process orders, forward special requests to the right departments, promote offers, and document interactions with customers on daily reports.

For many companies, the minimum requirement for this role is a high school diploma or a GED. However, having an associate's or bachelor's degree in a relevant field can be a great edge. Furthermore, an applicant must display excellent customer service skills, communication skills, and administrative skills, as well as a good understanding of CRM systems and other necessary customer service tools.

An administrative/customer support employee makes around $39,000 per year. Additional income can come from bonuses and commissions upon completion of certain targets, such as monthly quotas or incentives.

There is more than meets the eye when it comes to being an administrative/customer support. For example, did you know that they make an average of $18.0 an hour? That's $37,438 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does an Administrative/Customer Support Do

There are certain skills that many administrative/customer supports have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.

When it comes to the most important skills required to be an administrative/customer support, we found that a lot of resumes listed 10.1% of administrative/customer supports included data entry, while 9.3% of resumes included customer service, and 5.5% of resumes included email. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the administrative/customer support job title. But what industry to start with? Most administrative/customer supports actually find jobs in the technology and professional industries.

How To Become an Administrative/Customer Support

If you're interested in becoming an administrative/customer support, one of the first things to consider is how much education you need. We've determined that 43.2% of administrative/customer supports have a bachelor's degree. In terms of higher education levels, we found that 4.7% of administrative/customer supports have master's degrees. Even though some administrative/customer supports have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become an administrative/customer support. When we researched the most common majors for an administrative/customer support, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on administrative/customer support resumes include high school diploma degrees or master's degree degrees.

You may find that experience in other jobs will help you become an administrative/customer support. In fact, many administrative/customer support jobs require experience in a role such as customer service representative. Meanwhile, many administrative/customer supports also have previous career experience in roles such as administrative assistant or cashier.

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Average Salary
$37,438
Average Salary
Job Growth Rate
-2%
Job Growth Rate
Job Openings
104,252
Job Openings

Administrative/Customer Support Career Paths

Top Careers Before Administrative/Customer Support

Cashier
8.0 %

Top Careers After Administrative/Customer Support

Administrative/Customer Support Jobs You Might Like

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for an Administrative/Customer Support

Administrative/Customer Supports in America make an average salary of $37,438 per year or $18 per hour. The top 10 percent makes over $58,000 per year, while the bottom 10 percent under $23,000 per year.
Average Salary
$37,438
Find Your Salary Estimate
How much should you be earning as an Architect? Use Zippia's Salary Calculator to get an estimation of how much you should be earning.

Best Paying Cities

City
ascdesc
Average Salarydesc
Hoboken, NJ
Salary Range38k - 63k$49k$49,486
Raleigh, NC
Salary Range30k - 53k$40k$40,480
Addison, IL
Salary Range27k - 47k$36k$36,392
Aurora, CO
Salary Range27k - 42k$34k$34,292
$27k
$63k

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Customer Success Administrative Support
Customer Success Administrative Support
Radian Group Inc.
Radian Group Inc.
05/21/2021
05/21/2021
$48,20005/21/2021
$48,200
Customer Success Administrative Support
Customer Success Administrative Support
Radian Group Inc.
Radian Group Inc.
05/21/2021
05/21/2021
$48,20005/21/2021
$48,200
Customer Success Administrative Support
Customer Success Administrative Support
Radian Group Inc.
Radian Group Inc.
05/21/2021
05/21/2021
$48,20005/21/2021
$48,200
Customer Success Administrative Support
Customer Success Administrative Support
Radian Group Inc.
Radian Group Inc.
05/21/2021
05/21/2021
$48,20005/21/2021
$48,200
Customer Success Administrative Support
Customer Success Administrative Support
Radian Group Inc.
Radian Group Inc.
05/21/2021
05/21/2021
$48,20005/21/2021
$48,200
See More Recent Salaries

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Administrative/Customer Support Demographics

Gender

female

61.7 %

male

32.9 %

unknown

5.4 %

Ethnicity

White

63.6 %

Hispanic or Latino

17.3 %

Black or African American

10.9 %

Foreign Languages Spoken

Spanish

52.3 %

French

6.8 %

Portuguese

4.5 %
See More Demographics

Administrative/Customer Support Education

Majors

Business
34.2 %

Degrees

Bachelors

43.2 %

Associate

22.0 %

Certificate

18.4 %

Top Colleges for Administrative/Customer Supports

1. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

2. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

3. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

4. University of Minnesota - Twin Cities

Minneapolis, MN • Private

In-State Tuition
$14,760
Enrollment
31,451

5. Cornell University

Ithaca, NY • Private

In-State Tuition
$55,188
Enrollment
15,105

6. University of California, Berkeley

Berkeley, CA • Private

In-State Tuition
$14,184
Enrollment
30,845

7. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

8. Western Carolina University

Cullowhee, NC • Private

In-State Tuition
$3,926
Enrollment
9,835

9. SUNY College of Agriculture & Technology at Morrisville

Morrisville, NY • Private

In-State Tuition
$8,670
Enrollment
2,758

10. Pennsylvania State University

University Park, PA • Private

In-State Tuition
$18,454
Enrollment
40,108
See More Education Info

Online Courses For Administrative/Customer Support That You May Like

Customer Service
udemy
4.5
(3,923)

How to Approach New Customers and Maintain Existing Ones...

Start Improving Customer Service
udemy
3.9
(2,023)

Creating a Customer Service advantage in Your department or business through communication and Customer Management...

Brilliant Customer Service: How to Impress your Customers!
udemy
4.5
(8,379)

Enhance your customer support and truly differentiate yourself from your competition!...

See more
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Top Skills For an Administrative/Customer Support

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 10.1% of administrative/customer supports listed data entry on their resume, but soft skills such as communication skills and computer skills are important as well.

Best States For an Administrative/Customer Support

Some places are better than others when it comes to starting a career as an administrative/customer support. The best states for people in this position are Delaware, New Jersey, Massachusetts, and Alaska. Administrative/customer supports make the most in Delaware with an average salary of $50,480. Whereas in New Jersey and Massachusetts, they would average $49,886 and $49,297, respectively. While administrative/customer supports would only make an average of $48,209 in Alaska, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. District of Columbia

Total Administrative/Customer Support Jobs:
449
Highest 10% Earn:
$107,000
Location Quotient:
1.25
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Massachusetts

Total Administrative/Customer Support Jobs:
1,919
Highest 10% Earn:
$68,000
Location Quotient:
0.98
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Michigan

Total Administrative/Customer Support Jobs:
2,345
Highest 10% Earn:
$65,000
Location Quotient:
1.42
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Administrative/Customer Support Employers

1. Allstate
4.7
Avg. Salary: 
$38,169
Administrative/Customer Supports Hired: 
60+
2. IBM
4.8
Avg. Salary: 
$69,916
Administrative/Customer Supports Hired: 
35+
3. Honeywell International
4.9
Avg. Salary: 
$54,127
Administrative/Customer Supports Hired: 
13+
4. Ernst & Young
4.9
Avg. Salary: 
$42,299
Administrative/Customer Supports Hired: 
13+
5. Kelly Services
4.5
Avg. Salary: 
$35,771
Administrative/Customer Supports Hired: 
8+
6. The Coca-Cola Company
4.8
Avg. Salary: 
$41,696
Administrative/Customer Supports Hired: 
8+
Updated October 2, 2020