Administrative/customer support demographics and statistics in the US
Administrative/customer support demographics research summary. Zippia estimates administrative/customer support demographics and statistics in the United States by using a database of 30 million profiles. Our administrative/customer support estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about administrative/customer supports after extensive research and analysis:
- There are over 22,478 administrative/customer supports currently employed in the United States.
- 66.2% of all administrative/customer supports are women, while 33.8% are men.
- The average administrative/customer support age is 47 years old.
- The most common ethnicity of administrative/customer supports is White (60.2%), followed by Hispanic or Latino (18.3%), Black or African American (10.4%) and Asian (5.6%).
- Administrative/customer supports are most in-demand in Minneapolis, MN.
- The technology industry is the highest-paying for administrative/customer supports.
- 8% of all administrative/customer supports are LGBT.
On this page
Administrative/customer support demographics by:
Administrative/customer support gender statistics
66.2% of administrative/customer supports are women and 33.8% of administrative/customer supports are men.
- Female, 66.2%
- Male, 33.8%
Administrative/customer support gender ratio
| Gender | Percentages |
|---|---|
| Female | 66.2% |
| Male | 33.8% |
Administrative/customer support gender pay gap
Women earn 94¢ for every $1 earned by men
Male income
$38,631
Female income
$36,259
Administrative/customer support gender ratio over time
This data breaks down the percentage of men and women in administrative/customer support positions over time. Currently, 66.2% of administrative/customer supports are female.
Administrative/customer support gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 40.11% | 59.89% |
| 2011 | 39.20% | 60.80% |
| 2012 | 41.39% | 58.61% |
| 2013 | 41.56% | 58.44% |
| 2014 | 40.91% | 59.09% |
| 2015 | 41.11% | 58.89% |
| 2016 | 42.72% | 57.28% |
| 2017 | 41.04% | 58.96% |
| 2018 | 39.38% | 60.62% |
| 2019 | 34.73% | 65.27% |
| 2020 | 32.86% | 67.14% |
| 2021 | 33.84% | 66.16% |
Administrative/customer support related jobs gender ratio
We compared administrative/customer supports with similar job titles to see how gender ratios vary. As you can see, chief order dispatcher and chief service observer have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Office Manager/Receptionist | 7% | 93% |
| Billing Office Manager | 8% | 92% |
| Office Manager/Office Coordinator | 9% | 91% |
| Administrative/Customer Support | 34% | 66% |
| Chief Load Dispatcher | 90% | 10% |
| Chief Service Observer | 91% | 9% |
| Chief Order Dispatcher | 93% | 8% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Administrative/customer support demographics by race
The most common ethnicity among administrative/customer supports is White, which makes up 60.2% of all administrative/customer supports. Comparatively, 18.3% of administrative/customer supports are Hispanic or Latino and 10.4% of administrative/customer supports are Black or African American.
- White, 60.2%
- Hispanic or Latino, 18.3%
- Black or African American, 10.4%
- Asian, 5.6%
- Unknown, 4.8%
- American Indian and Alaska Native, 0.7%
Administrative/customer support race
| Administrative/customer support race | Percentages |
|---|---|
| White | 60.2% |
| Hispanic or Latino | 18.3% |
| Black or African American | 10.4% |
| Asian | 5.6% |
| Unknown | 4.8% |
| American Indian and Alaska Native | 0.7% |
Administrative/customer support race and ethnicity over time
See how administrative/customer support racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Administrative/customer support race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 66.08% | 11.55% | 4.89% | 15.30% |
| 2011 | 65.28% | 12.30% | 4.80% | 15.24% |
| 2012 | 64.30% | 12.61% | 5.01% | 15.59% |
| 2013 | 64.95% | 12.08% | 5.26% | 15.45% |
| 2014 | 64.79% | 11.89% | 4.81% | 16.08% |
| 2015 | 63.98% | 11.96% | 5.29% | 16.25% |
| 2016 | 63.08% | 12.22% | 5.41% | 16.70% |
| 2017 | 63.25% | 11.38% | 5.75% | 16.86% |
| 2018 | 63.88% | 10.87% | 5.87% | 16.60% |
| 2019 | 64.40% | 10.20% | 5.35% | 17.38% |
| 2020 | 62.02% | 10.42% | 5.51% | 17.00% |
| 2021 | 60.17% | 10.40% | 5.64% | 18.35% |
Administrative/customer support wage gap by race
According to our data, asian administrative/customer supports have the highest average salary compared to other ethnicities. Black or african american administrative/customer supports have the lowest average salary at $38,065.
| Ethnicity | Salary |
|---|---|
| Unknown | $38,739 |
| White | $38,615 |
| Black or African American | $38,065 |
| Asian | $38,945 |
| Hispanic or Latino | $38,799 |
Average administrative/customer support age
See how the average age of administrative/customer supports varies based on ethnicity and gender.
Male
Female
Administrative/customer support age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 48 | 49 |
| Unknown | 43 | 47 |
| Asian | 45.5 | 45.5 |
| Hispanic or Latino | 42 | 44 |
| White | 46 | 50 |
| American Indian and Alaska Native | 50.5 | 47.5 |
Administrative/customer support age breakdown
The average age of administrative/customer supports is 40+ years years old, representing 72% of the administrative/customer support population.
Administrative/customer support age breakdown
| Administrative/Customer Support Years | Percentages |
|---|---|
| 40+ years | 72% |
| 30-40 years | 22% |
| 20-30 years | 6% |
Administrative/customer support educational attainment
The most common degree for administrative/customer supports is bachelor's degree, with 52% of administrative/customer supports earning that degree. The second and third most common degree levels are associate degree degree at 27% and associate degree degree at 9%.
- Bachelor's, 52%
- Associate, 27%
- High School Diploma, 9%
- Master's, 6%
- Other Degrees, 6%
Administrative/customer supports by degree level
| Administrative/customer support degree | Percentages |
|---|---|
| Bachelor's | 52% |
| Associate | 27% |
| High School Diploma | 9% |
| Master's | 6% |
| Other Degrees | 6% |
Administrative/customer support jobs you might like
Administrative/customer support wage gap by degree level
According to the data, administrative/customer supports with a Doctorate degree earn more than those without, at $44,683 annually. With a Master's degree, administrative/customer supports earn a median annual income of $42,730 compared to $39,440 for administrative/customer supports with an Bachelor's degree.
| Education | Salary |
|---|---|
| Master's Degree | $42,730 |
| High School Diploma or Less | $35,458 |
| Bachelor's Degree | $39,440 |
| Doctorate Degree | $44,683 |
| Some College/ Associate Degree | $36,268 |
Administrative/customer support employment statistics
Most administrative/customer supports work for a private in the technology industry.
Company size where administrative/customer supports work
Below, you can see the size of companies where administrative/customer supports work.
Administrative/customer support jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 7% |
| 50 - 100 employees | 11% |
| 100 - 500 employees | 16% |
| 500 - 1,000 employees | 9% |
| 1,000 - 10,000 employees | 30% |
| > 10,000 employees | 28% |
Administrative/customer support jobs by company type
Employees with the administrative/customer support job title have their preferences when it comes to working for a company. For instance, most administrative/customer supports prefer to work at private companies over public companies.
Administrative/customer support jobs by sector
| Company type | Percentages |
|---|---|
| Education | 3% |
| Public | 37% |
| Private | 57% |
| Government | 3% |
Administrative/customer support jobs by industry
The most common industries for administrative/customer supports are technology, manufacturing and professional.
Administrative/customer support industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 14% |
| Technology | 13% |
| Manufacturing | 12% |
| Professional | 7% |
| Transportation | 6% |
| Finance | 6% |
| Health Care | 6% |
| Retail | 6% |
| Telecommunication | 4% |
| Media | 3% |
| Automotive | 3% |
| Non Profits | 3% |
| Insurance | 3% |
| Internet | 2% |
| Government | 2% |
| Start-up | 2% |
| Education | 2% |
| Energy | 2% |
| Pharmaceutical | 1% |
| Hospitality | 1% |
| Utilities | 1% |
| Real Estate | 1% |
Administrative/customer support turnover and employment statistics
Administrative/customer support unemployment rate over time
The unemployment rate for administrative/customer supports between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Administrative/customer support unemployment rate by year
| Year | Administrative/customer support unemployment rate |
|---|---|
| 2010 | 6.58% |
| 2011 | 6.53% |
| 2012 | 5.43% |
| 2013 | 4.46% |
| 2014 | 3.39% |
| 2015 | 2.68% |
| 2016 | 2.53% |
| 2017 | 2.43% |
| 2018 | 1.88% |
| 2019 | 1.71% |
| 2020 | 2.89% |
| 2021 | 3.70% |
Average administrative/customer support tenure
The average administrative/customer support stays at their job for 1-2 years, based on the 1,485 administrative/customer supports resumes in Zippia's database.
Administrative/customer support tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 18% |
| 1-2 years | 35% |
| 3-4 years | 16% |
| 5-7 years | 15% |
| 8-10 years | 6% |
| 11+ years | 10% |
Administrative/customer support LGBT ratio compared to similar jobs
Review the percent of administrative/customer supports that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| 911 Emergency Dispatcher | 6.75% | 27,140 |
| Bookkeeper | 6.76% | 38,481 |
| Assistant To Vice President | 7.79% | 26,387 |
| Administrative/Customer Support | 8.06% | - |
| Senior Account Specialist | 8.49% | 103,476 |
| Postal Clerk | 8.68% | 93,101 |
| Mortgage Loan Processor | 9.31% | 16,276 |
Similar administrative/customer support jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| 911 Emergency Dispatcher | 6.75% | 27,140 |
| Bookkeeper | 6.76% | 38,481 |
| Assistant To Vice President | 7.79% | 26,387 |
| Senior Account Specialist | 8.49% | 103,476 |
| Postal Clerk | 8.68% | 93,101 |
| Mortgage Loan Processor | 9.31% | 16,276 |
Foreign languages spoken by administrative/customer supports
The most common foreign language among administrative/customer supports is Spanish at 52.3%. The second-most popular foreign language spoken is French at 6.8% and Portuguese is the third-most popular at 4.5%.
- Spanish, 52.3%
- French, 6.8%
- Portuguese, 4.5%
- Chinese, 4.5%
- Vietnamese, 4.5%
- Other, 27.4%
Administrative/customer support languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 52.3% |
| French | 6.8% |
| Portuguese | 4.5% |
| Chinese | 4.5% |
| Vietnamese | 4.5% |
| Other | 27.4% |
