What does an administrative/customer support do?
Customer Support is the main point of contact for customers. All inquiries, orders, requests, and complaints are coursed through customer support. Administrative Customer Support Personnel handle the daily documentation of customer related communication, generation of reports, and other information needed by management to improve the company's service. They promote sales, offers new products to customers, and maintains friendly communication. Customer Support is the company's face, and a good customer support team will mean better service and a good customer experience.
Administrative/customer support responsibilities
Here are examples of responsibilities from real administrative/customer support resumes:
- Manage customers' database accounts and records, perform customer verification and process applications, orders and requests utilizing QuickBooks.
- Create knowledgebase database used to troubleshoot common support calls.
- Manage customers' database accounts and records, perform customer verification and process applications, orders and requests utilizing QuickBooks.
- Gather company information to complete RFP's and Prequalification's.
- Maintain knowledge of advertising and copywriting laws nation-wide.
Administrative/customer support skills and personality traits
We calculated that 15% of Administrative/Customer Supports are proficient in Data Entry, Customer Support, and Purchase Orders. They’re also known for soft skills such as Communication skills, Computer skills, and Customer-service skills.
We break down the percentage of Administrative/Customer Supports that have these skills listed on their resume here:
- Data Entry, 15%
Completed daily data entry activities, initiate customer orders and maintain technician schedules.
- Customer Support, 7%
Supported Customer Support and training personnel related to system/application installations updates and issues.
- Purchase Orders, 6%
Analyze customer purchase orders for consistency and harmony to original demand and sales order, reporting/correcting inaccuracy.
- Customer Database, 5%
Maintained customer databases, product databases and managed customer complaints and service requests.
- Customer Orders, 4%
Utilize Excel to analyze large customer orders for elite inventory management pro-- gram.
- Inbound Calls, 4%
Answer inbound calls from Allstate insured and non-Allstate insured customers regarding an auto or homeowner claim.
Most administrative/customer supports use their skills in "data entry," "customer support," and "purchase orders" to do their jobs. You can find more detail on essential administrative/customer support responsibilities here:
Communication skills. To carry out their duties, the most important skill for an administrative/customer support to have is communication skills. Their role and responsibilities require that "customer service representatives must be able to provide clear information in writing, by phone, or in person." Administrative/customer supports often use communication skills in their day-to-day job, as shown by this real resume: "provide direct customer support and communication. "
Customer-service skills. Another skill that relates to the job responsibilities of administrative/customer supports is customer-service skills. This skill is critical to many everyday administrative/customer support duties, as "representatives help companies retain customers by professionally answering questions and helping to resolve complaints." This example from a resume shows how this skill is used: "provided first level customer support service for restaurant and hospitality customers, including product configuration issues, triage and confirming contracts. "
Listening skills. administrative/customer support responsibilities often require "listening skills." The duties that rely on this skill are shown by the fact that "representatives must listen carefully to ensure that they understand customers in order to assist them." This resume example shows what administrative/customer supports do with listening skills on a typical day: "listened to and resolved customer complaints, investigated and resolved customer issues and order errors, which included some logistics. "
Patience. Another common skill required for administrative/customer support responsibilities is "patience." This skill comes up in the duties of administrative/customer supports all the time, as "representatives should be patient and polite, especially when interacting with dissatisfied customers." An excerpt from a real administrative/customer support resume shows how this skill is central to what an administrative/customer support does: "resolved even the most difficult customer problems with professionalism, patience and efficiency. "
Problem-solving skills. Lastly, "problem-solving skills" is an important element of what an administrative/customer support does. Administrative/customer support responsibilities require this skill because "representatives must determine solutions to customers’ problems." This resume example highlights how administrative/customer support duties rely on this skill: "provided strong customer support with regards to problem resolutions resulting in high customer satisfaction. "
The three companies that hire the most administrative/customer supports are:
- Robert Half28 administrative/customer supports jobs
- DXC Technology3 administrative/customer supports jobs
- Randstad North America, Inc.3 administrative/customer supports jobs
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Compare different administrative/customer supports
Administrative/customer support vs. Support worker
A support worker is responsible for supporting the community programs and development efforts to sustain and ensure the citizens' stability, providing them resources for their daily needs, and helping them with financial assistance requests. Support workers conduct family counseling to identify their challenges and needs and coordinate with the necessary organizations to process their requests. They must have excellent communication and organizational skills, especially in filing documents and guiding the citizens in achieving their healthy lifestyle and make a positive difference.
These skill sets are where the common ground ends though. The responsibilities of an administrative/customer support are more likely to require skills like "data entry," "customer support," "purchase orders," and "customer database." On the other hand, a job as a support worker requires skills like "social work," "crisis intervention," "treatment plan," and "social services." As you can see, what employees do in each career varies considerably.
Support workers earn the highest salaries when working in the manufacturing industry, with an average yearly salary of $42,658. On the other hand, administrative/customer supports are paid more in the technology industry with an average salary of $38,964.On average, support workers reach similar levels of education than administrative/customer supports. Support workers are 2.2% more likely to earn a Master's Degree and 0.4% more likely to graduate with a Doctoral Degree.Administrative/customer support vs. Support staff
School support staff provide specialized instructional and student support while utilizing school facilities. They often include diverse staff members whose main role is to ensure that students learn in a supportive and safe learning environment. It is also their duty to enhance school climate by promoting the involvement of parent and family in education as well as to encourage trusting, positive student relationships. They should inhibit positive behavior and send uplifting messages to students as they often connect with them throughout the day.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that administrative/customer support responsibilities requires skills like "data entry," "customer support," "purchase orders," and "customer database." But a support staff might use other skills in their typical duties, such as, "customer service," "developmental disabilities," "mental health," and "meal preparation."
On average, desk clerks supervisors earn a lower salary than administrative/customer supports. Some industries support higher salaries in each profession. Interestingly enough, desk clerks supervisors earn the most pay in the finance industry with an average salary of $32,113. Whereas administrative/customer supports have higher pay in the technology industry, with an average salary of $38,964.desk clerks supervisors earn similar levels of education than administrative/customer supports in general. They're 0.2% less likely to graduate with a Master's Degree and 0.4% more likely to earn a Doctoral Degree.Administrative/customer support vs. Support
A support employee is responsible for assisting the business operations and responding to customers' inquiries and concerns regarding its goods and services. Support logs all customers' interaction and escalates potential complaints to the appropriate department. They also help with implementing strategic procedures to improve operations and reach maximum productivity. A support employee must have excellent communication and customer service skills, ensuring clients' satisfaction with the services and maintain good feedback to boost the company's brand, attract more clients, and increase revenues.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, an administrative/customer support is likely to be skilled in "customer support," "purchase orders," "customer database," and "order entry," while a typical support is skilled in "customer service," "cash management," "inventory control," and "ladders."
Supports earn the best pay in the professional industry, where they command an average salary of $50,563. Administrative/customer supports earn the highest pay from the technology industry, with an average salary of $38,964.When it comes to education, supports tend to earn similar degree levels compared to administrative/customer supports. In fact, they're 0.0% more likely to earn a Master's Degree, and 0.5% more likely to graduate with a Doctoral Degree.Administrative/customer support vs. Customer service liaison
Customer service liaisons are professionals who facilitate a working relationship between clients and an organization by providing excellent customer service. These liaisons must coordinate with the proper personnel to provide accurate answers for customers with concerns or questions. They must handle outgoing and incoming calls to provide positive client relations and ensure satisfaction. Customer service liaisons must also implement internal procedures and supervise technology updates to ensure all information records are organized for proper networking among employees and customers.
Types of administrative/customer support
Updated January 8, 2025
