Administrative director, behavioral health services job description

· Person must be a graduate of an accredited College or University with a Master’s Degree in Psychology, Social Work, Counseling, or other related mental health specialty; must hold a current independent license with supervisory specifications and have at least 3 years of senior administrative/management experience. Prior work and knowledge in integrated behavioral healthcare a must.

· The person in this position must have conceptual and program development skills, excellent oral and written communication abilities and demonstrated human relations and team building experience and skill.

· Person in this position directly supervises administrative and operations FTE assigned and consults with the Medical Director regarding Medical supervisory issues. The Director of Integrated Behavioral Healthcare Programs reports directly to the Chief Executive Officer.

· Duties require excellent judgment, initiative and abilities necessary for the successful operation of the Program. Knowledge of integrated healthcare and federal and state policy and programs for the population served is critical to this position.

· This is a highly visible position. A significant degree of judgment, negotiation, relationship building and interpersonal skill is required. Ability to work among/across racial, cultural and socio-economic populations is required. The person needs to have the ability to build and encourage team work and support agency goals as well as administrative and direct care employees.

We offer a competitive salary and benefits package including 4 weeks PTO and 11 paid holidays. This position is Monday-Friday, no evenings weekends, holidays or on call.

Benefits:

• Health insurance
• Health savings account
• Dental Insurance
• Vision Insurance
• Life insurance
• Paid time off
• Retirement plan (with employer matching)

Please provide your salary requirements when applying for this position, to be considered for an in person interview.

Neighborhood Health Association (NHA), a Federally Qualified Health Center (FQHC), is the largest community health center system in Northwest Ohio with partnerships that include ProMedica, Mercy Health, and University of Toledo Medical Center. NHA has grown from a single location in 1969 to 12 medical and dental clinics throughout Lucas County. Today we operate multiple health centers including pediatrics, adult medicine, dental services, health care for the homeless, women’s health center, senior centers and a full service pharmacy with lab services on site.

We are a drug free workplace, and an Equal Opportunity Employer.

Our Mission: Through our exceptional health care services, we empower and educate, aggressively working to eliminate health care inequities, while supporting personal responsibility for one’s own health regardless of the ability to pay.

Senior Director, Behavioral Health - Market, is accountable for achieving all Behavioral Health (BH) business goals across all products in assigned Markets, including value (profit and loss), outcomes (Market pay for performance, STAR rating and accreditation), and experience (compliance, access and retention) targets/goals.

The Senior Director is responsible for achieving the cost, quality, and outcomes goals in large/complex Markets, with the following:

High revenue (>$500 million in BH service revenue) and/or High volume of BH claims (>5 million) and/or High volumes of BH specialty provider groups (CMHCs) operating in the Market (>200) and/or Complex BH benefits (>3 BH fee schedules)
Essential Functions:
Accountable for strategy and execution of cost and quality business deliverables for BH services within Market through aligning, developing, managing, and reporting goals, objectives, and status of Market BH program objectives, goals, and metrics, across all products in the MarketResponsible for BH advocacy, in collaboration with Market's government affairs and regulatory leads to advance CareSource's mission and goals and meet Market specific advocacy goals, across all products in the MarketResponsible for identifying and ensuring execution and implementation of all state and business operational, clinical and programs requirements across all products in the MarketAccountable for all specialty (CBHC), IMD (standalone hospital) relationship management and communication needs Responsible for execution of Value Base Reimbursement (VBR) models for BH providers/groups or BH components of VBR models for non-BH providers/groups in the Market, up to and including Accountable Care Organization (ACOs), across all products in the MarketResponsible for execution and implementation of CareSource's Market BH provider, pharmacy, and health partner programs through and within the Market's health partner initiatives Responsible for collaborative BH relationship management for “integrated” hospital and Outpatient providers, depending on Market needs Responsible for ensuring compliance with Market Provider agreement, for each product in the Market, including the development of appropriate policies, practices and procedures as well as ongoing monitoring and reporting Consults with Clinical Operations Leadership on execution and implementation of CareSource's BH member care programs through and within the Market's population health programs and initiatives, across each product in the MarketConsults with Market and Enterprise leadership to improve quality for members through collaborative execution (with Market and BH Enterprise departments) of BH quality improvement activities, including HEDIS, performance measures, etc. Consults with Market and Enterprise staff to ensure BH development and training though identification, development and implementation of content development initiatives and programs Consults across Markets to engage in collaborative BH improvement activities including program planning, analytic review, and communication Regular travel to conduct member visits, provider visits and community-based visits as needed to ensure effective administration of the program Perform any other job duties as requested

Education and Experience:
Bachelor of Science degree in business, management, nursing, health services, or equivalent years of relevant work experience is required Master's degree in Business Administration, Healthcare Management or related field is preferredA minimum of ten (10) years of senior level experience in government programs, human services, sales and marketing, public relations, advocacy or community social services role or equivalent experience is requiredA minimum of five (5) years of clinical experience in behavioral healthcare delivery and oversight is requiredA minimum of five (5) years of Managed Care leadership experience is required Experience with governmental and non-governmental organizations that impact public policy is required Experience in implementing behavioral health programs in provider practices, and or across a state/market is required

Competencies, Knowledge and Skills:
Basic computer skills Comprehensive knowledge base crossing all areas within the Health Services Areas including: Behavioral Health, Case Management, Medical Management, Integration and PharmacyKnowledge of governmental bodies and community-based organizations that impact the organization Understanding and interpretation of and adherence to state and federal regulations Strong organizational, analysis, and problem-solving skills Strong relationship building skills Strong verbal and written communication skills and public speaking ability Strategic management skills Leadership experience and skills Knowledge of trends in healthcare, managed care, Medicaid, case management, medical management and quality improvement Program DevelopmentChange agent Negotiation skills/experience Able to work independently and within a team environment Strong organizational and time management skills Critical thinking and listening skills with strong attention to detail Training/teaching and technical writing skills Decision making/problem solving skills Customer service orientation Knowledge of the political and regulatory environments Healthcare administration expertise

Licensure and Certification:
The Behavioral Health Administrative Director must possess an independent current, and unrestricted Ohio license to provide behavioral health services in the state of Ohio (medical director, doctor of osteopathic, registered nurse with advance practice registered nurse [APRN] licensure, psychologist, licensed independent social worker [LISW], professional clinical counselor [PCC], independent marriage and family therapist) with a minimum of five years of experience with the provision and supervision of treatment service for mental illness and substance use disorders. The Behavioral Health Administrative Director must demonstrate knowledge and understanding of Ohio's overall behavioral health system that includes mental health, alcohol and drug addition, and developmental disabilities services.Employment in this position is conditional pending successful clearance of a driver's license record check. If the driver's license record results are unacceptable, the offer will be withdrawn or, if employee has started employment in position, employment in this position will be terminated Employment in this position is conditional pending successful clearance of a criminal background check. If the criminal background results are unacceptable, the offer will be withdrawn or, if you have started in this position, your employment in this position will be terminated

Working Conditions:
Mobile Worker: This is a mobile position, meaning that regular travel to different work locations is essential. Will be exposed to weather conditions typical of the location and may be required to stand and/or sit for long periods of time.Reside in the same territory they are assigned to work in; exceptions may be considered, due to business need May be required to travel greater than 50% of time to perform work duties. A valid driver's license, car, and insurance are necessary for work related travel Required to use general office equipment, such as a telephone, photocopier, fax machine, and personal computer Flexible hours, including possible evenings and/or weekends as needed to serve the needs of our member and may refer members to other CareSource resources

Organization Level Competencies
Strategic PlanningCoaching & Developing OthersBusiness AcumenCreating an Inclusive EnvironmentExecutionEmotional Intelligence EssentialsDrive for ResultsFacilitating ChangeInfluencingBuilding Partnerships

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer, including disability and veteran status. We are committed to a diverse and inclusive work environment.

Introduction

Do you want to join an organization that invests in you as a Director Behavioral Health? At HCA Healthcare at TriStar Skyline Medical Center, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

* Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as telemedicine services and free AirMed medical transportation.
* Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

* Fertility and family building benefits through Progyny

* Free counseling services and resources for emotional, physical and financial wellbeing

* Family support, including adoption assistance, child and elder care resources and consumer discounts

* 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

* Employee Stock Purchase Plan

* Retirement readiness and rollover services and preferred banking partnerships

* Education assistance (tuition, student loan, certification support, dependent scholarships)

* Colleague recognition program

* Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients' lives and you have the opportunity to make a difference. We are looking for a dedicated Director Behavioral Health like you to be a part of our team.

Job Summary and Qualifications

The Director of Behavioral Health, in conjunction with the Regional VP of Operations, provides direct oversight and management of the daily operations of the patient access functions, clinical education, quality management, performance improvement, and all activities related to the assessment and disposition of behavioral health patients referred or presenting to the facility.

As the Director of Behavioral Health for the HCA Access Response Centers, you will:

* Oversee the routine operation of the clinical team responsible for behavioral health related calls, inquiries, referrals and assessments to assure the efficient and expedient delivery of services based on patient need.
* Assure documentation is completed accurately, completely and timely. Assure quality and process improvement based on the documentation and reports out all key information regarding the department's performance. Accurately track referral information and report out effectively.
* Provide performance and volume reports routinely to facilities served, leadership, and medical staff and participate with facilities in performance improvement activities.
* Act as the liaison for behavioral health services to all stakeholders taking a lead role in process and performance improvement and the delivery of high quality services.
* Initiate and facilitate outreach activities designed to increase scope and reach in alignment with the division outreach activities.
* Work collaboratively with all other departments including the sales team to respond to feedback, improve customer service, support the development of new programs and services, and to perform outreach activities as needed.
* Manage the competency program for the employees according to facility policy and be responsible to identify competency components required for successful performance in the job roles
* Responsible for monthly reporting of all volume, metrics, and other information
* Develop and maintain policies, procedures, and written guidelines for the department
* Support facilities with appropriate response times and quality care as requested by the medical staff
* Attend meetings as appropriate to inform, participate, and lead behavioral health initiatives related to patient access
* Develop and/or coordinate clinical training and education for clinical staff to assure ongoing clinical effectiveness
* Implement quality monitoring for all clinical work within the department
* Work with the directors of the emergency departments and other units to support their needs for assessment and patient flow
* As the leader for all assessment and response activities actively join efforts to improve processes across the division

Qualifications

Education and Requirements:

* Master's Degree in Counseling, Social Work, Nursing or related field
* 3 years' experience in a behavioral healthcare setting performing clinical assessments or in a clinical treatment setting
* 5 years in a supervisory role evaluating staff performance and implementing program initiatives
* Licensed to perform clinical assessments to determine level of care needs and to diagnose according to the current version of the Diagnostic and Statistical Manual required
* Must hold and maintain current licensure as a mental health professional, such as Licensed Professional Counselor (LPC), Licensed Clinical Social Worker (LCSW), Licensed Master Social Worker (LMSW), Licensed Marriage and Family Therapist (LMFT) or Registered Nurse (RN)
* Excellent communication skills

Preferences:

* Prefer experience in emergency department behavioral healthcare and managing clinical staff
* Data Analytics experience

This role requires you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations (unless a medical or religious exemption is approved).

HCA Healthcare (Corporate), based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions. Like our colleagues in any HCA Healthcare hospital, our corporate campus employees enjoy unparalleled resources and opportunities to reach their potential as healthcare leaders and innovators. From market rate compensation to continuing education and career advancement opportunities, every person has a solid foundation for success. Nashville is also home to our Executive Development Program, where exceptional employees are groomed to take on CNO- and COO-level roles in our hospitals. This selective program focuses on ethics, leadership and the financial and clinical knowledge required of professionals at this level of the industry.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Director Behavioral Health opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

This position is incentive eligible.

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