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Administrative director skills for your resume and career

Updated January 8, 2025

6 min read

Below we've compiled a list of the most critical administrative director skills. We ranked the top skills for administrative directors based on the percentage of resumes they appeared on. For example, 11.4% of administrative director resumes contained patients as a skill. Continue reading to find out what skills an administrative director needs to be successful in the workplace.

15 administrative director skills for your resume and career

1. Patients

Here's how administrative directors use patients:

Improved certification accommodating International patients and insurance policies
Developed professional relationships with local hospital leaders to improve transfer process of cardiac patients and tabulate outcomes data.

2. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how administrative directors use patient care:

Coordinated direct Patient Care in the Facility according to policies and procedures, state and federal regulations and accepted accreditation standards.
Recommended and implemented new technology for diagnostic testing leading to improved patient care and improved relationship with referring physicians.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how administrative directors use customer service:

Published a customer service newsletter that was distributed to over 6,000 military organizations worldwide, providing critical policy information to beneficiaries.
Provided excellent customer service and supported President, Vice President, and C-level executive leadership in planning and execution of strategic initiatives

4. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how administrative directors use human resources:

Managed administrative functions for Richmond's Community Service Board, including human resources, accounting, information technology and medical billing.
Managed corporate administrative support and services from start-up including human resources, information technology, security, safety and facilities.

5. Financial Reports

Here's how administrative directors use financial reports:

Compile statistical and financial reports illustrating company-wide cost analysis through income statements in collaboration with the Chief Financial Officer.
Managed maintenance and repair of 160 vehicle fleet* Reconciled and satisfied vendor accounts* Filed weekly financial reports on activity

6. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how administrative directors use payroll:

Managed administrative operations for the business -purchasing, accounting, payroll, safety and environmental safety training and testing.
Managed daily operations, preparation and execution of budgets, payroll, accounting and monthly reconciliation.

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7. Regulatory Compliance

Here's how administrative directors use regulatory compliance:

Ensured regulatory compliance, evaluated current systems of service delivery and developed written protocols to memorialize best practices.
Ensured contractual and regulatory compliance by devising and implementing multiple initiatives to meet existing and changing priorities.

8. Project Management

Here's how administrative directors use project management:

Directed all business affairs for national advocacy organization with regard to project management, real estate and administration.
Implemented and developed project management, budget tracking, distribution of regular reports, scheduling and coordination.

9. Program Development

Program development refers to a road for developers to guide them on creating and developing viable community programs. Since it provides an action plan for the project, it is a continuous process that only ends with the program's full implementation.

Here's how administrative directors use program development:

Budget development and fiscal accountability; personnel management; program development & implementation; special projects and cost/benefit analysis.
Directed program development for effective outreach, and internal policies and procedures regarding special event planning.

10. Health System

A health system or a health care system consists of the different health institutions, organizations, and other resources that promote health as a whole. One of the objectives of this is ensuring that all residents in a particular community or industry are protected and secured through an organized health system. Also, it is to protect people against financial crises because of illnesses or illnesses.

Here's how administrative directors use health system:

Trained staff in Consumer Rights and Responsibilities, Crisis Intervention, Person-Centered Planning, NYC's Mental Health System.
Initiated and implemented Refugee Physical Program contract with New York State DOH for three Catholic Health System Hospitals.

11. Patient Satisfaction

Here's how administrative directors use patient satisfaction:

Developed Patient Satisfaction simulation program jointly sponsored with the Family Advisory Council using parent actors training clinic staff and physicians.
Developed and implemented a patient satisfaction program, designed to improve relations with both internal and external customers.

12. Professional Development

Professional development means to have the essential training certification or education with the purpose of earning and having a successful career. Every job requires a different set of skills. However, new skills may be needed in the future. Professional development, in this regard, helps people to develop and polish the skills and become efficient workers.

Here's how administrative directors use professional development:

Developed, implemented and supported staff training programs that facilitated the professional development and continuous learning for all facility personnel.
Developed and implemented a strategic professional development and assessment program that ensured critical skill proficiency across the organization.

13. Financial Management

Here's how administrative directors use financial management:

Improved and expanded financial management accounting systems, including internal calendars and controls; initiated automatic data processing service for payroll.
Streamlined financial management of branch office including budgeting, financial reporting and management of billing and collections.

14. Strategic Plan

Here's how administrative directors use strategic plan:

Elicited physician and executive support for innovative technology and creative strategic planning allowing for additional capital funding for construction and technology.
Participated in the development and implementation of the organization's strategic plan and led local operational plans regarding all palliative care.

15. Administrative Oversight

Here's how administrative directors use administrative oversight:

Provided administrative oversight to Hematology Oncology Clinic, Oncology Infusion Center and Radiation Oncology during search for new administrative director.
Oversee implementation of Aging Institute initiatives and provide administrative oversight to multiple programs and departments serving older adults.

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What skills help Administrative Directors find jobs?

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List of administrative director skills to add to your resume

The most important skills for an administrative director resume and required skills for an administrative director to have include:

Patients
Patient Care
Customer Service
Human Resources
Financial Reports
Payroll
Regulatory Compliance
Project Management
Program Development
Health System
Patient Satisfaction
Professional Development
Financial Management
Strategic Plan
Administrative Oversight
Regulatory Agencies
Healthcare Administration

Administrative Functions
PowerPoint
Oncology
HIPAA
JCAHO
Infection Control
Business Development
Staff Development
Risk Management
Direct Reports
Grants Management
FTE
Facilities Management
Financial Statements
Business Plan
Radiology
Performance Evaluations

CMS
Administrative Operations
Office Operations
Medicaid
Federal Regulations
Office Equipment
Business Operations
Disciplinary Actions
Office Management
Event Planning
Staff Training
Press Releases
State Regulations
QuickBooks
Accounts Receivables

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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