Administrative liaison job description

Job Schedule:
Part Time

Standard Hours:
16

Job Shift:
Shift 1

Shift Details:
shift may vary based on coverage needs

This position is located at Hartford Hospital

The role of the APP Critical Care Liason includes:

Responsible for the early identification and management of patients at risk for deterioration on the medicine/cardiology units: CB2, 3, 4, 5, Bliss7E, N12, C12, N10. Makes recommendations regarding escalation to the Critical Care and step down areas. Serves as resource to primary service and nursing floor staff and liaison to intensivists. Provides clinical expertise in critical care to floor level patients. Responsible for education of floor providers/nursing and quality oversight of service.

• Responsible for utilizing NEWS/epic deterioration index to identify those pts on the floors that require early intervention; round on those patients, touch base with nursing and primary team as indicated.
• Provides clinical care when certain thresholds are met on NEWS or epic index; or will be brought into case by ICU RN who needs orders or a 2nd opinion.
• Serves as a resource in the discussion with primary team, intervention/management for those patients found to be at risk for deterioration.
• Triages urgency of care escalation and works with the CLC to prioritize step down and ICU beds.
• Serves as the Liaison with intensivist when need urgent input/intervention is indicated.
• Manages patients on floor that need a higher level of care until bed becomes available.
• Focuses on Quality structure by reviewing cases not transferred that have an adverse event; cases that transferred urgently that have deteriorated in ICU or SD. Makes recommendations such as earlier interventions, etc.

Our benefits include:

• Matching 401k; tiered medical, dental, and vision plans

• Generous Paid-Time Off

• Reimbursement for CME, professional society membership, licensure, and malpractice

Qualifications

• Graduate of an accredited Physician Assistant program
• Completion of Approved Nurse Practitioner Program as appropriate for specialty.
• Minimum 10 years' advanced practice experience in acute care or in specialty area. Minimum 5 years of supervising Advanced Practitioners.

SEIU Healthcare Illinois & Indiana is a dynamic, action-oriented union of over 85,000 healthcare and child care workers throughout Illinois and Indiana. As one of the largest and fastest growing affiliates of the Service Employees International Union, SEIU HCII is committed to building power for low and moderate income families by organizing workers for economic and social justice.
Purpose:

The Department Administrative Liaison will provide professional and administrative support to the directors and activities of the department(s) assigned. This person will serve as a key communications link regarding department issues and representing the Director(s) in the implementation and administration of departmental projects.

Location : Chicago, IL

Duties and Responsibilities :

Assist Department Director on various reporting, logistical, and administrative functions. Support collaborative union culture through exemplifying our HCII's MVV and Leadership Practices. Take on and manage the administrative aspects of the department (Including but not limited to Team calendars & scheduling, Staff Meetings, Staff training on technology, Staff reporting, Travel arrangements, check requests and Record keeping). Understand policies, procedures, and enforcement as applicable to Department, Staff, and members. Track and reconcile budgets for departmental activities, projects, and events in alignment with resource stewardship. Liaison between department and members assigned to department either as interns or lost time work. Plan and assist all aspects of meetings; arranging logistics, take detailed notes, and distribute minutes and follow up actions to appropriate individuals/entities. Plan events assigned to department and union; as coordinator or collaborator and creation of event budget. Assist in preparation & coordination of departmental reporting & presentations for across union, executive board, and leadership team. Liaison for Department Director for departmental projects and union priorities as assigned. Communication Liaison for department within department and throughout the union. Creating, Updating, and Maintaining electronic files, forms, contracts, & correspondence for Department & Director(s) per union policies & government compliance. Responsible for submitting facility, equipment, & overall department maintenance and service requests to Operations; including but not limited to supplies, café & work areas, and daily department preparedness. Point of Contact for information & data gathering, capture, & training as needed. Prepared to work sometimes long and irregular schedule.


Scope and Nature of Supervision
:

The Department Administrative Liaison must be able to organize their time and develop and carry out plans with minimum supervision. They must also be able to receive direction from and interact with their immediate supervisor as necessary. They must be able to make assessments and recommendations to Director(s) on procedural issues and keep Director included on all such matters.


Criteria for Evaluation
:

Maintain working relations with other staff and members. Balance conflicting demands successfully. Work independently. Carry out assigned responsibilities in a competent and professional manner in keeping with the Local's overall goals and expectations. Proven record of experience to think, analyze, and take proactive steps for successful outcomes.


Working Conditions
:

The Department Administrative Liaison may be required to work long and irregular hours, and to work on weekends and holidays when necessary.


Other Expectations
:

All union staff are expected to respect the processes of the organization and to work within the framework of the organization to resolve internal disputes and issues.


Key Qualification Criteria
:

Strong commitment to social justice. Ability to work in a multicultural and diverse work environment. Bachelor's Degree (B.A. / B.S.) or equivalent administrative and operational experience. Ability to work independently, think creatively, manage own time, and take initiative. Maintain confidentiality on sensitive issues regarding staff and organization. Minimum 2 years in a non-profit setting experience, and equivalent experience in administrative and operational activities. Sound organizational skills to manage and prioritize work subject to deadlines in a dynamic and changing environment, as an individual and as a member of a team. Effective writing skills including the ability to synthesize information into clear, concise messages both for analytical reports and executive summaries. Exceptional verbal communication including the ability to relate well with others and ability to adapt style as needed to all levels of the organization. Intermediate to Advanced knowledge Microsoft Office 2007, including Outlook, Word, Excel, and Internet. Ability to learn and adapt to new and on-going changes in technology. Knowledge of HR policies, labor law, health and welfare benefits, and budget management.


Additional Information
:

Professional training opportunities. Bilingual English/Spanish is a plus.


Salary and Benefits
:

Salary/compensation is competitive and commensurate with experience. Benefits included.


SEIU Healthcare Illinois & Indiana is an equal opportunity employer; people of color and women are encouraged to apply.

SEIU Healthcare Illinois & Indiana employees are required to be fully vaccinated against COVID-19. If you are not able to receive the vaccine for medical or religious reasons, you may seek approval for an exemption in accordance with applicable Union processes.

JOB DESCRIPTION: The Patient Liaison performs rounds to establish a rapport with the patient and family to learn what is the most important to them in their hospital experience and their preferences. Assists appropriate department leadership with complaint investigation and resolution, and follows up with the patient. Consults, collaborates, and cooperates with colleagues, peers, supervisors, and other health care providers in a professional manner to improve the quality, effectiveness and efficiency of patient care.

Establishes a rapport with the patient and family to learn what is the most important to them in their hospital experience and their preferences. Communicates findings to the appropriate healthcare team members.

Makes rounds to clinical areas on a daily basis and reports issues to department directors or their designees for resolution or follow-up.

Spends time with families and documents their complaints, compliments, and healthcare needs. Provides information about hospital services, including where to find necessary amenities within the facility.

Collaborates with appropriate department leadership to ensure complaints are investigated, effectively resolved, and follows up with the patients.

Participates in the Patient Experience Survey process by encouraging patients and families to respond to the survey.

Interacts with patients/families/customers and utilizes feedback to improve and reinforce the experience of the patient.
Utilizes performance measurement to improve patient/customer outcomes.

Initiates patient or family concerns, as appropriate, when issues arise.

Consults, collaborates, and cooperates with colleagues, peers, supervisors, and other health care providers in a professional manner to improve the quality, effectiveness and efficiency of patient care.

Provides input into opportunities for system improvements.

Meets mandatory department/organization job requirements within established time frames.

Responds to visitor injuries and/or risk exposure by reporting them to the appropriate supervisor. Compiles monthly and annual statistical reports.

Documents (PAL) activities and services in a daily log. Performs related responsibilities as required.

MINIMUM QUALIFICATIONS: Four years of direct customer service or healthcare experience, OR an associate s degree and two years direct customer service or healthcare experience.

Experience using various software packages including database applications, spreadsheets, and word processing.

PHYSICAL REQUIREMENTS (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.

ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation , Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.

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**Division** _Emory Univ Hospital_

**Campus Location** _Atlanta, GA, 30322_

**Campus Location** _US-GA-Atlanta_

**Department** _EUH Emergency Services_

**Job Type** _Regular Full-Time_


**Job Category** _Clinical & Nursing Support_

**Schedule** _2:30p-11p_

**Standard Hours** _40 Hours_

Emory Healthcare is an Equal Employment Opportunity employer committed to providing equal opportunity in all of its employment practices and decisions. Emory Healthcare prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status or any other classification protected by applicable federal, state, or local law.