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Administrative services managers plan, direct, and coordinate supportive services of an organization. Their specific responsibilities vary, but administrative service managers typically maintain facilities and supervise activities that include recordkeeping, mail distribution, and office upkeep. In a small organization, they may direct all support services and may be called the business office manager. Large organizations may have several layers of administrative managers who specialize in different areas.Duties
Administrative services managers typically do the following:
Administrative services managers plan, coordinate, and direct a broad range of services that allow organizations to operate efficiently. An organization may have several managers who oversee activities that meet the needs of multiple departments, such as mail, printing and copying, recordkeeping, security, building maintenance, and recycling.
The work of administrative services managers can make a difference in employees’ productivity and satisfaction. For example, an administrative services manager might be responsible for making sure that the organization has the supplies and services it needs. In addition, an administrative services manager who is responsible for coordinating space allocation might take into account employee morale and available funds when determining the best way to arrange a given physical space.
Administrative services managers also ensure that the organization honors its contracts and follows government regulations and safety standards.
Administrative services managers may examine energy consumption patterns, technology usage, and office equipment. For example, managers may recommend buying new or different equipment or supplies in order to lower energy costs or improve indoor air quality.
Administrative services managers also plan for maintenance and the future replacement of equipment, such as computers. A timely replacement of equipment can help save money for the organization, because eventually the cost of upgrading and maintaining equipment becomes higher than the cost of buying new equipment.
The following are examples of types of administrative services managers:
Contract administrators handle buying, storing, and distributing equipment and supplies. They also oversee getting rid of surplus or unclaimed property.
Facility managers oversee buildings, grounds, equipment, and supplies. Their duties fall into several categories, including overseeing operations and maintenance, planning and managing projects, and dealing with environmental factors.
Facility managers may oversee renovation projects to improve efficiency or ensure that facilities meet government regulations and environmental, health, and security standards. For example, they may influence building renovation projects by recommending energy-saving alternatives or efficiencies that reduce waste. In addition, facility managers continually monitor the facility to ensure that it remains safe, secure, and well maintained. Facility managers also are responsible for directing staff, including maintenance, grounds, and custodial workers.
Records and information managers develop, monitor, and manage an organization’s records. They provide information to executive management, and they ensure that employees throughout the organization follow information and records management guidelines. They may direct the operations of on-site or off-site records facilities. They should be familiar with the technology that is used to manage both physical and electronic records. Records and information managers also work closely with an organization’s attorneys, technology, and business operations personnel.
Educational requirements vary by the type of organization and the work performed. Administrative services managers must have related work experience.Education
A bachelor’s degree is typically required for someone to become an administrative services manager. However, some jobseekers may be able to enter the occupation with a high school diploma. Those with a bachelor’s degree typically study business, engineering, facility management, or information management.Licenses, Certifications, and Registrations
The International Facility Management Association offers a competency-based professional certification program for administrative services managers. Completing this program may give prospective job candidates an advantage. The program has two levels: the Facilities Management Professional (FMP) certification and the Certified Facility Manager (CFM) certification. People entering the profession can get the FMP as a steppingstone to the CFM. For the CFM, applicants must meet certain educational and experience requirements. The CFM must be renewed every 3 years by completing continuing education and professional development requirements.
For records and information managers, the Institute of Certified Records Managers offers the Certified Records Manager (CRM) certification. For those specializing in information governance, ARMA International offers the Information Governance Professional (IGP) certification.Work Experience
Administrative services managers must have related work experience reflecting managerial and leadership abilities. For example, contract administrators need experience in purchasing and sales, as well as knowledge of the variety of supplies, machinery, and equipment that their organization uses. Managers who are concerned with supply, inventory, and distribution should be experienced in receiving, warehousing, packaging, shipping, transportation, and related operations.Advancement
Advancement of facility managers is based on the practices and size of individual organizations. Some facility managers transfer among departments within an organization or work their way up from technical positions. Others advance through a progression of facility management positions that offer additional responsibilities. Advancement is easier in large organizations that employ several levels and types of administrative services managers.
A master’s degree in business administration or a related field can enhance a manager’s opportunities to advance to a higher level position, such as director of administrative services. Some experienced managers may join or establish a management consulting firm to provide administrative management services to other organizations on a contract basis.Important Qualities
Analytical skills. Administrative services managers must be able to review an organization’s procedures and find ways to improve efficiency.
Communication skills. Much of an administrative services manager’s time is spent working with other people. Therefore, communication is a key quality.
Detail oriented. Administrative services managers must pay attention to details. This quality is necessary across a range of tasks, from ensuring that the organization complies with building codes to managing the process of buying equipment.
Leadership skills. In managing workers and coordinating administrative duties, administrative services managers must be able to motivate employees and deal with issues that may arise.
Hispanic or Latino12.4%
Black or African American0.9%
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Average Length of Employment
University of Phoenix29.7%
Southern New Hampshire University4.9%
University of Maryland - University College4.4%
Michigan State University4.1%
George Washington University3.4%
American InterContinental University3.3%
New York University3.2%
Pennsylvania State University3.2%
Grand Canyon University3.0%
University of Houston2.9%
University of Memphis2.8%
University of Utah2.6%
Unfortunately we don’t have enough data for this section.
|Job Title||Company||Location||Start Date||Salary|
|Administrative Manager||Terra Tech Logistics Inc.||Hialeah, FL||Feb 17, 2016||$176,134|
|Systems Administrator Manager||Google Inc.||Mountain View, CA||Sep 10, 2013||$165,000|
|Manager of Administration||Sonangol USA Company||Houston, TX||Jul 20, 2015||$159,806|
|Production, Sales & Administrative Manager||Easypak, LLC||Kalamazoo, MI||Oct 15, 2015||$150,000|
|Administration Manager||American Tax Holdings LLC||Detroit, MI||Jul 02, 2015||$147,800|
|Systems Administrative Manager||Mozilla Corporation||San Francisco, CA||Oct 01, 2015||$134,333|
|Systems Administration Manager Senior||Arthur J. Gallagher Service Company, LLC||Rolling Meadows, IL||Nov 17, 2016||$133,900|
|Systems Administration Manager Senior||Arthur J. Gallagher Service Company||Itasca, IL||Feb 24, 2016||$133,900|
|Administrative Manager||A & C Florida Pavers Inc.||Boca Raton, FL||Feb 11, 2016||$132,496|
|Manager of Basketball Administration||Minnesota Timberwolves Basketball||Minneapolis, MN||Nov 12, 2014||$131,435|
|Administrative Manager||Kaltec Electronics, Inc.||Cerritos, CA||Aug 10, 2015||$120,557|
|Admin Manager||Arya & Sejal Enterprises, Inc. Dba MSM Group||Snellville, GA||Sep 28, 2016||$120,266|
|Logistics and Sales Administration Manager||Onkyo U.S.A. Corporation||Upper Saddle River, NJ||Aug 11, 2014||$120,000|
|Administrative Manager||Bouquet Collection Inc.||Miami, FL||Sep 30, 2013||$120,000|
|Buyer/Administrative Manager||INDO American Inc.||Kearny, NJ||Feb 24, 2015||$85,550|
|Investor Relations/Administration Manager||Infovista Corporation||Herndon, VA||Dec 06, 2013||$84,800|
|Senior Administrative Manager & Strategic Manageme||Intern Abroad, Inc.||Miami, FL||Sep 17, 2014||$84,000|
|SR. Administrative Manager||Intern Abroad, Inc.||Miami, FL||Sep 17, 2014||$84,000|
|Financial & Administrative Manager||PH Logistic Group LLC||Hialeah Gardens, FL||Sep 30, 2013||$83,600|
|Nurse Administrative Manager||Henry Ford Health System||Detroit, MI||Apr 21, 2015||$82,954|
|SR. Administrative Manager||Johns Hopkins University||Baltimore, MD||May 01, 2013||$82,437|
|Legal Administrator Manager||Pillinger Miller Tarallo, LLP||Elmsford, NY||Sep 17, 2015||$67,038|
|Financial and Administrative Manager||Indevco Flexible Packaging, Inc.||Reading, PA||Sep 19, 2014||$66,830 -
|Nurse Administration Manager||Stephen H. Barkow Md, Inc.||Mission Viejo, CA||Aug 07, 2014||$65,562|
|Equine Administration Manager||Fredericks Equestrian International||FL||Jan 20, 2015||$65,500|
|Legal Administrative Manager||Pillinger Miller Tarallo, LLP||Elmsford, NY||Oct 30, 2015||$64,314|
|Administrative Manager||Icahn School of Medicine at Mount Sinai||New York, NY||May 25, 2016||$63,113|
|Dental Administrative Manager||Smile Sonrisa Dental Center, P.C.||Houston, TX||Sep 29, 2015||$63,003|
|Administrative Manager||High Sierra Pools Inc.||Arlington, VA||Sep 13, 2015||$62,610|
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