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Administrative manager skills for your resume and career

Updated January 8, 2025
5 min read
Administrative manager example skills
Below we've compiled a list of the most critical administrative manager skills. We ranked the top skills for administrative managers based on the percentage of resumes they appeared on. For example, 15.7% of administrative manager resumes contained customer service as a skill. Continue reading to find out what skills an administrative manager needs to be successful in the workplace.

15 administrative manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how administrative managers use customer service:
  • Recognized by supervisor for providing excellent customer service, working with minimal direction and possessing the ability to provide analysis.
  • Supervised and trained up to eight undergraduate and graduate student workers including coordinating schedules, front-desk and customer service orientation.

2. Office Procedures

Office procedures are the protocols and standards which define how the staff works together. The office procedures can be a set of rules and regulations which guide the employees and help them run the office operations smoothly. Paperwork, customer interaction, taking messages, handling calls in and out all fall under the office procedures.

Here's how administrative managers use office procedures:
  • Administered office procedures for Employee Benefits, Workers Compensations, Personnel Management and general correspondence for Oil Recycling Facility.
  • Conducted all phases of office procedures, organizing and coordinating projects for maximum efficiency.

3. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how administrative managers use human resources:
  • Facilitated Human Resources functions for manufacturing facility and was start up team member for new manufacturing facility in Cleveland, Georgia.
  • Managed the communications, special event coordination, operations management, executive administration, human resources, and regulatory compliance.

4. Patients

Here's how administrative managers use patients:
  • Liaised with top hospital administration to attain clearance for international patient prior to surgery and maintain anonymity of high profile patients.
  • Followed up with insurance companies and patients regarding financial obligations Monitor unpaid claims and resubmit as necessary.

5. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how administrative managers use oversight:
  • Provided oversight of all compliance/risk management related responsibilities in accordance with FINRA and SEC requirements, and industry rules and regulations.
  • Championed expert oversight of office for this local provider of commercial, residential and specialized electronic equipment moving services.

6. Financial Statements

A financial statement is a report of an individual or a company that includes all the information about the declared assets, the use of money, income, and also the contribution of shareholders over a certain period.

Here's how administrative managers use financial statements:
  • Prepared and analyzed monthly and annual financial statements and year-end financial forecasts and work papers for parent and subsidiary.
  • Created and modify documents including financial statements using word processing, spreadsheet, database and/or other presentation software.

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7. Project Management

Here's how administrative managers use project management:
  • Provided daily functions of general purchasing/cost management, operations budget, records and information management, facilities management and project management.
  • Collaborate with project management staff and monitor compliance with accounting procedures including reviewing and analyzing job cost estimates and reports monthly.

8. Administrative Functions

Administrative Functions all revolve around planning and managing business operations. Administrators engage in the planning and execution of different business objectives, implementing workplace policies, and organizing resources efficiently. Every action that is a step towards the business's goals is covered by Administrative Functions.

Here's how administrative managers use administrative functions:
  • Provide technical and administrative support for subordinates responsible for all clerical and administrative functions associated with construction and engineering work forces.
  • Increased overall organization of administrative functions within the company by implementing systematic Creating and maintaining calendar and schedule of tours.

9. PowerPoint

Here's how administrative managers use powerpoint:
  • Developed new systems utilizing Microsoft Excel and Microsoft PowerPoint increasing accountability and efficiency of both processing and tracking of personnel actions.
  • Created and maintained spreadsheets using advanced Excel functions, and PowerPoint presentations used for business development.

10. Administrative Operations

Here's how administrative managers use administrative operations:
  • Facilitate other day-to-day administrative operations.
  • Analyzed and evaluated management practices/methods and administrative operations; reviewed establish managerial policies and procedures to determine performance and procedural gaps.

11. Office Operations

Here's how administrative managers use office operations:
  • Performed general office operations including high-volume phone management, correspondence/communications production, mail processing, and file system management.
  • Organize office operations, procedures, and design implementation of office policies resulting in improvement of daily operational efficiency.

12. Background Checks

Here's how administrative managers use background checks:
  • Coordinated interviews, initiated background checks and references.
  • Completed administrative paperwork and background checks on applicants.

13. HIPAA

Here's how administrative managers use hipaa:
  • Prepare policies and procedures, including investigative protocols, to analyze potential HIPAA and California Medical Information Act violations.
  • Maintained compliance with HIPAA regulations, developed policy and procedures for management of confidential information.

14. Office Equipment

Here's how administrative managers use office equipment:
  • Conduct cost/benefit analysis for the procurement of major office equipment such as computers, software, copiers and telecommunication systems.
  • Supervised day-to-day operation of the business, office equipment procurement, accounting.

15. Real Estate

Real estate is land that has buildings on it. This kind of property consists of permanent improvements either natural or man-made, which include, houses, fences, bridges, water trees, and minerals. There are 4 types of real estate namely; residential real estate, commercial real estate, industrial real estate, and vacant land.

Here's how administrative managers use real estate:
  • Assisted corporate legal counsel on researching files in preparation for litigation defense and obtained original signatures on real estate contracts.
  • Developed quarterly financial reports for investors and prepared financial forecasts and cash flow projections for all real estate operating entities.
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List of administrative manager skills to add to your resume

Administrative manager skills

The most important skills for an administrative manager resume and required skills for an administrative manager to have include:

  • Customer Service
  • Office Procedures
  • Human Resources
  • Patients
  • Oversight
  • Financial Statements
  • Project Management
  • Administrative Functions
  • PowerPoint
  • Administrative Operations
  • Office Operations
  • Background Checks
  • HIPAA
  • Office Equipment
  • Real Estate
  • Performance Reviews
  • Performance Management
  • Financial Reports
  • Office Management
  • Travel Arrangements
  • Windows
  • Word Processing
  • Administrative Tasks
  • Direct Reports
  • Expense Reports
  • Administrative Management
  • Event Planning
  • Performance Evaluations
  • Facilities Management
  • Inventory Control
  • Budget Preparation
  • Grants Management
  • Accounts Receivables
  • General Ledger
  • QuickBooks
  • Sales Reports
  • Bank Deposits
  • Inventory Management
  • Customer Complaints
  • Journal Entries
  • ISO
  • Administrative Assistants
  • Disciplinary Actions
  • CPA
  • FMLA
  • Bank Accounts
  • ADP
  • Healthcare Administration

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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