Administrative operations manager resume examples from 2026

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Updated March 26, 2025

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Administrative operations manager resume

Edward Harper

(520) 555-2018 | eharper@example.com

Englewood, CO | 63957 E. Park Ln. - 76418

Work experience

2013 - Present
Administrative Operations Manager, Sports Authority - Englewood, CO
- Reduce operating budget and misships by implementing new policies and quality control procedures.
- Coordinate and support the implementation of transportation contracts, policies and procedures.
- Execute disciplinary procedures fairly and document corrective action properly.
2011 - 2013
Practice Administrator, United States Marine - San Diego, CA
- Managed all aspects of a residential care facility.
- Coordinated the move of the Clinical Operations to improve the work flow.
- Maintain guest and member files as per facility procedures.
- Maintained OSHA compliance and Risk management requirements before becoming overdue.
2009 - 2011
Administrator, Nationwide Mutual Insurance ... - Wilberforce, OH
- Formulated High Availabilty and Disaster Recovery procedures and set up the environments after disaster recovery tests.
- Worked to design and implement application Servers (WebSphere & Tomcat) on Linux servers.
- Consult with manufacturers to define needs and troubleshoot problems.
1998 - 2008
Systems Engineer, SINCLAIR COMMUNITY COLLEGE - Wilberforce, OH
- Managed SAP projects through full System Development Life Cycle (SDLC) utilizing both domestic and international team members.
- Use of support libraries to ensure backward compatibility with older Android versions.
- Model RF, network and application performance using standard industry tools.
- Performed REGEN in-house extraction of the existing database, reformatting of the data to the new version of the switches.

Skills

Windows
Payroll
Patient Care
Linux
Practice Management
FTE
System Integration
Staff Members
Infrastructure
Medical Office

Education

Master's Degree, Business (2008 - 2009)
Central State University
Wilberforce,
Bachelor's Degree, Business (1995 - 1998)
Central State University
Wilberforce,

Administrative operations manager resume

Judith Gonzalez

(950) 555-4885 | jgonzalez@example.com

Minneapolis, MN | 43518 W. Maple Ln. - 12271

Work experience

2018 - Present
Administrative Operations Manager, Wells Fargo - Minneapolis, MN
- Created CES User manual for operational employees, detailing daily procedures, uses, definitions, processes, and trouble-shooting techniques.
- Lead and manage operations for multiple functional teams with 7 direct reports and 80 total reports.
- Conducted performance management sessions with direct reports, including monthly one on ones and annual reviews.
- Championed implementation of consolidated delinquency and risk management reports to improve leadership decision-making and loss control.
- Reviewed, updated, established, and implemented new procedures or process improvements to maximize efficiency of operations.
- Provide administrative support to Relationship Managers and their direct reports.
2014 - 2018
Administrative Supervisor, KPMG - Hodgkins, IL
- Conducted calendar management, scheduling meetings, conference calls, travel arrangements, expense reports and time sheets.
- Serve as the primary Administrator of the KBS SharePoint system.
- Coordinated calendar of personal/business appointments, meetings, dining engagements, travel arrangements and special events.
- Drafted and edited business correspondences, such as memos, letters, client invoices, and confidential documents.
- Make copies of important and confidential documents.
- Explain shipyard personnel policies, and procedures to contractors, subcontractors and temporary employees.
2011 - 2014
Administrative Coordinator, United Parcel Service - Hodgkins, IL
- Stay in direct communication with drivers as well as other staff members.
- Key Contributions & Outcomes Audit files in Human Resources Department to ensure compliance with regulations of training certifications.
- Update processes and procedures as needed to reflect changes on sales support issues in a Master Operating Plan.
- Queried payroll information to ensure proper payment of weekly payroll for union and non-union employees.
2009 - 2011
Customer Services Coordinator, Bob Evans Farms - Mount Pleasant, MI
- completed POS transactions, handled cash register
- Oversee budget concerning Service Desk and TRADES department total departments (15) employees.
- Required to compensate, when needed, based on management requirements and company policies.
- Offer comfortable and humanistic customer service.

Skills

Procedures
Internet
Administrative Procedures
Professional Development
Service Calls
Performance Appraisals
Payroll
General Public
Project Management
Facility

Education

Some College Courses, Education (2009 - 2009)
Central Michigan University
Mount Pleasant,

Administrative operations manager resume

William Peters

(400) 555-8950 | wpeters@example.com

Charlotte, NC | 29205 N. First St. - 75981

Work experience

2014 - Present
Administrative Operations Manager, Wells Fargo - Charlotte, NC
- Aligned with various business partners to meet new challenges and resolve customer service issues.
- Created CES User manual for operational employees, detailing daily procedures, uses, definitions, processes, and trouble-shooting techniques.
- Coordinate projects and events exercising ability to improvise, improve procedures, and meeting demands on a daily basis.
- Oversee all front-office operations and provide impeccable customer service.
2011 - 2014
Assistant To Executive Vice President, O'Reilly Automotive - Springfield, MO
- Manage depository of all corporate legal documents, including Legal Department's electronic records and physical files.
- Coordinated meeting materials and meal service, both in house and off-site.
- Proofread correspondence and presentation materials prepared by others prior to publishing.
2009 - 2011
Administrative Assistant, O'Reilly Automotive - Springfield, MO
- Follow and maintain merchandising standards of the department as per Standard Operating Procedures (SOP) guidelines.
- Aided customers with working memory of office and furniture supplies Performed various customer service tasks
2004 - 2009
Parts Specialist, O'Reilly Automotive - Springfield, MO
- Retail customer service and auto diagnostics
- Fielded and average of 60 customer service calls per day.
- Front line retail sales and back counter comercial sales of automotive parts.
- Deliver automotive parts to commercial accounts.

Skills

Staff Members
Customer Orders
Office Procedures
Project Management
Customer Service
Disciplinary Actions
Company Policies
Communication
Visio
Windows

Education

High School Diploma, (2004 - 2004)
,

Administrative operations manager resume

Donald Cooper

(590) 555-0211 | dcooper@example.com

Fort Collins, CO | 17784 S. Cedar St. - 92654

Work experience

2017 - Present
Administrative Operations Manager, Xerox - Fort Collins, CO
- Developed QA procedures for software.
- Complete responsibility for all infrastructure related activity.
- Managed projects and assets, mentored employees established long-term client relationships.
2016 - 2017
Executive Administrator, HP - Fort Collins, CO
- Work with and update Wintel, UNIX, LINUX and other Operating systems to ensure OV agents.
- Initiated and managed high-level conference calls, board and management meetings - both domestically and globally.
- Coordinated meetings and special events (such as off-site meetings) on behalf of the manager.
2014 - 2016
Administrator, HP - Fort Collins, CO
- Second shift team lead of 20 Windows Engineers.
- Automated the Linux and MySQL user access across hundreds of servers making the process more cost effective and efficient.
- Worked on various operating systems such as (Windows Server 2003/2008/2012, VMware 3.5/4.0/4.1/ 5.0/5.1, Linux, AND HPUX).
- FTP access list editing and installing on clients in Linux and Windows.
- Implement and maintained a secure Windows server environment in compliance with all HP Global IT Infrastructure Operations and guidelines.
2011 - 2014
Systems Engineer, HP - Fort Collins, CO
- Installed OS software, in Windows and Linux, various applications, and firmware within a time sensitive environment.
- Performed SAN quota management with Quota Advisor and Veritas Storage Exec.
- Worked on Accelerated Server Deliver (Windows) team to deliver server builds physical or virtual to specifications and SLA.
- Completed design reviews with the 12 engineers, worked with R&D on DFM/ DFA.

Skills

System Integration
Facilities Management
Hardware
A/P
AWS
Site Operations
Quickbooks
OS
Performance Reviews
CPR

Education

Bachelor's Degree, Business (2008 - 2011)
American InterContinental University
Chandler,

Administrative operations manager resume

Larry Miller

(510) 555-5632 | lmiller@example.com

Austin, TX | 72824 W. Maple Rd. - 88940

Work experience

2017 - Present
Administrative Operations Manager, Seton Healthcare Family - Austin, TX
- Served as the CEE business development lead with other Health Ministry business units.
- Provide direct support to Clinical Directors through systems analysis, accounts payable activities, operating budgets and project management.
- Utilized specialty personnel to ensure compliance with any state or federal guidelines (i.e.
- Prepare operational and financial reports for the Responsible for the Supervision of 10 direct reports located at the various locations.
2016 - 2017
Assistant To Executive Vice President, Seton Healthcare Family - Austin, TX
- Researched data, prepared correspondence, and offered recommendations based on broad knowledge/ understanding of departmental policies and procedures.
- Operated a personal computer using Microsoft word processing, Excel spreadsheet and Power Point software.
- Key Contributions: Valued by SVP for wise counsel, discretion, and confidentiality.
- Coordinated all meeting materials for executive, prioritized and maintain filing system for mail and messages.
2012 - 2016
Administrative Assistant, Adecco Staffing, USA - Austin, TX
- Utilized QuickBooks to assist with tracking and disbursement of company purchase orders.
- Call consultants and employers.Entered data into DHS and Social Security database.
- Perform other administrative tasks such as office supply maintenance, post office and bank deliveries, etc.
- Coordinated travel arrangements and expense reports.
2011 - 2012
Parts Specialist, AutoZone - San Antonio, TX
- Deliver high quality customer service Assist customers in troubleshooting vehicle issues Maintain product organization
- Provided exceptional customer service via parts counter and phone.
- Used Z-net computer system to locate correct parts for customer's vehicles.
- Start and finish new store planograms.
- Provided customer service with knowledge our inventory and answering any questions or concerns.

Skills

Harley-Davidson
Project Management
Facility
Customer Sales
Customer Service
Property Management
Timely Fashion
Communication
Revenue Growth
Dealership

Education

High School Diploma, (2011 - 2011)
,

How to write an administrative operations manager resume

Craft a resume summary statement

A well-written resume summary is basically an elevator pitch. You are summing up your skills and experience in a few sentences to wow recruiters, hiring managers, and decision makers into giving you an interview. Here are some tips to putting your best foot first with your resume summary:

Step 1: Mention your current job title or the role you're pursuing.

Step 2: Include your years of experience in administrative operations manager-related roles. Consider adding relevant company and industry experience as relevant to the job listing.

Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.

Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.

These four steps should give you a strong elevator pitch and land you some administrative operations manager interviews.

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List the right project manager skills

Your Skills section is a place to list all relevant skills and abilities. Here is how to make the most of your skills section and make sure you have the right keywords:

You often need to include the exact keywords from the job description in your resume. Look at the job listing and consider which of the listed skills you have experience with, along with related skills.
Include as many relevant hard skills and soft skills as possible from the listing.
Use the most up to date and accurate terms. Don't forget to be specific.

These five steps should give you a strong elevator pitch and land you some administrative operations manager interviews.

Here are example skills to include in your “Area of Expertise” on an administrative operations manager resume:

Payroll
Customer Service
Oversight
Project Management
Direct Reports
Human Resources
Financial Reports
PowerPoint
Logistics
Administrative Operations

Administrative Functions
HIPAA
Performance Reviews
Performance Management
Office Management
Event Planning
Performance Evaluations
Property Management
Office Operations
Credit Card

Travel Arrangements
Business Operations
Regulatory Compliance
Disciplinary Actions
Inventory Control
Facilities Management
Office Equipment
Trade Shows
Accounts Receivables
Inventory Management

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How to structure your work experience

Your work experience should be structured:

With your most recent roles first, followed by earlier roles in reverse chronological order.
Job title, along with company name and location on the left.
Put the corresponding dates of employment on the left side.
Keep only relevant jobs on your work experience.

How to write administrative operations manager experience bullet points

Your resume is not a list of responsibilities or a job description. Instead, it is your chance to show your accomplishments and show why you're good at what you do.

Use the What, How, and Why format. Answering these questions turns a bland job description into an effective showcase of your abilities.
What were your responsibilities or goals?
How did you accomplish them?
Why were your results important? (How did it impact your company? Can you quantify the results in numbers? )

Here are examples from great administrative operations manager resumes:

Work history example #1

Administrative Operations Manager

Hahnemann University Hospital

Architected and Implemented Windows 2012 environment.
Created and implemented QA processes for call monitoring, case reviews and database enhancements.
Trained and empowered shift supervisors to effectively manage overall security force.
Implemented and maintained business policies and procedures.
Reported monthly metrics to upper management.

Work history example #2

Executive Housekeeper (Part-Time)

Holiday Inn Express

Supervised and trained all housekeepers.
Assisted in managing renovation crew with GM and General Contractor
Ensured employees adhered to OSHA standards and prepared for OSHA inspections.
Addressed guest issues/complaints with careful communication and active listening to accomplish positive outcomes.
Credited with significantly impacting bottom-line profitability wherever I have worked, I excel at streamlining less-than-efficient procedures to productivity.

Work history example #3

Parts Specialist

Pep Boys

Trained all new counterman staff.
Consulted with dealerships on proper accounting of parts activity to improve dealership financial statements.
Developed relationships with personnel from other Chrysler dealerships to participate in a mutually beneficial parts purchase and delivery co op.
Assisted customers with Internet purchases.
Administrated communications and was the point person between lawyers and personnel such as office managers, admins and paralegals.

Work history example #4

Administrative Operations Manager

Family Dollar

Developed and prepared communications and training to employees about benefits programs, procedures and government mandated disclosures.
Managed coached, trained, motivated and developed supervisors and associates to maximize performance and increase revenue.
Reduced controllable costs and payroll to insure stores were aligned with corporate goals.
Managed operational budget including payroll, operating, and capital expenses, and analyze financial reports.
Trained users on Sterling & Click software and requested IT system enhancements to correct oversights before rolling out region and companywide.

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Add an education section to your resume

The education section should display your highest degree first.

Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.

If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries from administrative operations manager resumes:

Master's Degree in business

Central State University, Wilberforce, OH

2008 - 2009

Some College Courses in education

Central Michigan University, Mount Pleasant, MI

2009 - 2009

Highlight your administrative operations manager certifications on your resume

Certifications are a great way to showcase special expertise or niche skills. Some jobs even require certifications to be hired.

To list, use the full name of the certification and the organization that issued it, along with the date of achievement.

Here are some of the best certifications to have on administrative operations manager resumes:

Certified Professional - Human Resource (IPMA-CP)
Master Project Manager (MPM)
Project Management Professional (PMP)
SHRM Senior Certified Professional (SHRM-SCP)

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Administrative Operations Manager Resume

Updated March 26, 2025

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