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Administrative operations manager skills for your resume and career

Updated January 8, 2025
5 min read
Quoted experts
Dr. Timothy Edwards,
Steve Wages Ph.D.
Administrative operations manager example skills
Below we've compiled a list of the most critical administrative operations manager skills. We ranked the top skills for administrative operations managers based on the percentage of resumes they appeared on. For example, 9.5% of administrative operations manager resumes contained payroll as a skill. Continue reading to find out what skills an administrative operations manager needs to be successful in the workplace.

15 administrative operations manager skills for your resume and career

1. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how administrative operations managers use payroll:
  • Identified, reviewed, and approved manual calculations for special payroll and benefits requirements; coordinated supplemental payrolls.
  • Administered all human resources operations including payroll, befits, and personal development.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how administrative operations managers use customer service:
  • Enhanced customer satisfaction and retention by developing and executing customer service strategies such as on-site training and 24-hour customer service availability.
  • Developed performance assessments and training program during performance improvement efforts, ultimately improving customer service for better patient satisfaction.

3. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how administrative operations managers use oversight:
  • Provide oversight for submission and approval of all delivery contracts for Professional services.
  • Provided comprehensive oversight for administrative functions in conjunction with home office.

4. Project Management

Here's how administrative operations managers use project management:
  • Project management including fiscal administration, resource allocation & direction; supply chain management.
  • Collaborate with Project Management to monitor and report all project progress to stakeholders.

5. Direct Reports

Here's how administrative operations managers use direct reports:
  • Provide administrative support to Relationship Managers and their direct reports.
  • Supervised and evaluated eight direct reports.

6. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how administrative operations managers use human resources:
  • Developed policy and procedures manual, served as human resources and information technology liaison, and provided benefits administration.
  • Prepared disciplinary action letters for employees and processed Human Resources paperwork for department.

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7. Financial Reports

Here's how administrative operations managers use financial reports:
  • Delivered continual financial reports for Executive Director review.
  • Generated financial reports and annual budgets.

8. PowerPoint

Here's how administrative operations managers use powerpoint:
  • Developed Microsoft PowerPoint presentations, Excel spreadsheets, and reviews documentation and evaluation reports for accuracy.
  • Created PowerPoint presentation that was adopted throughout the Army recruiting command as working model for developing and giving quarterly briefs.

9. Logistics

Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.

Here's how administrative operations managers use logistics:
  • Facilitated logistics of corporate and executive travel and industry trade shows by developing protocols for site selection and vendor relations.
  • Provided administrative support to the distribution center logistics in a professional efficient manner to ensure systems integrity and accuracy.

10. Administrative Operations

Here's how administrative operations managers use administrative operations:
  • Managed daily administrative operations to include establishing work priorities and assisted in resolving problems related to day-to-day operations of the unit.
  • Planned, directed and managed administrative operations, marketing, and office support functions for distributor of orthopedic products.

11. Administrative Functions

Administrative Functions all revolve around planning and managing business operations. Administrators engage in the planning and execution of different business objectives, implementing workplace policies, and organizing resources efficiently. Every action that is a step towards the business's goals is covered by Administrative Functions.

Here's how administrative operations managers use administrative functions:
  • Managed all administrative functions associated with emergency/outpatient/inpatient care.
  • Performed executive administrative functions including scheduling travel, meeting planning, and coordinating calendar activities for the General Manager.

12. HIPAA

Here's how administrative operations managers use hipaa:
  • Research and monitor changes regarding the following laws; FSLA, HIPAA, COBRA and FMLA.
  • Evaluate and contrast EMR system, ePrescription, Practice Management systems for HIPAA and Medicare compliance rules.

13. Performance Reviews

Performance reviews refer to the official evaluation of a worker's performance done by the manager. The evaluation then helps the superior identify the worker's strengths and weaknesses and offers valuable feedback to help him overcome his shortcomings. This assessment also helps a worker set a future goal for himself and identify ways to better his future performance. Performance Reviews may be done on a monthly or yearly basis, depending on the company.

Here's how administrative operations managers use performance reviews:
  • Completed and monitored performance reviews each quarter, offering praise and recommendations for improvement.
  • Conducted performance reviews and make personnel decisions such as compensation and promotions.

14. Performance Management

Here's how administrative operations managers use performance management:
  • Staff hiring, training, and performance management.
  • Directed and oversaw the execution and reengineering the HartStat Performance Management Program across fifteen operational Depts.

15. Office Management

Here's how administrative operations managers use office management:
  • Created general office management departments for start-up Financial Services/Software Development Co.; Interviewed, hired, managed administrative and processing/funding staff.
  • Manage all office management vendors (i.e., office supplies, copier, fax, phone system etc.)
top-skills

What skills help Administrative Operations Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on administrative operations manager resumes?

Dr. Timothy EdwardsDr. Timothy Edwards LinkedIn profile

Professor, Interim Director, University of Arkansas at Little Rock

Writing and research skills. Analytical and critical thinking skills. Technical skills such as web design, graphic design, audio and video production skills. Employers are interested in potential employees knowledge, intelligence and skills.

What administrative operations manager skills would you recommend for someone trying to advance their career?

Steve Wages Ph.D.Steve Wages Ph.D. LinkedIn profile

Director, Cloverdale Center for Youth and Family, Faulkner University

I recommend they use this time to fill in the gaps, no pun intended, in their program of studies by expanding their knowledge base. All educational programs have gaps in the training, content areas which are not addressed adequately. For example, my counseling program was highly regarded, yet I had little to no content related to aging studies, parenting, or personal finances, etc. Further, the content of counseling programs is problem-centered or remedial, conceptually focused on tertiary prevention.

Consequently, graduates are not exposed to a large body of research and literature related to human development, individual wellness, and family strengths which would greatly inform and enhance their assessment and intervention strategies employed in counseling. I believe the more we can do to strengthen our understanding of healthy individual and family wellness, the better equipped we will be to address unhealthy relationships and family dynamics. Put another way, being well grounded in primary and secondary prevention will further equip the pastoral counselor's efforts at intervention. Again, use this time to acquire relevant knowledge and content that most counseling programs do not address extensively.
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Read more about what experts have to say about administrative operations manager

List of administrative operations manager skills to add to your resume

Administrative operations manager skills

The most important skills for an administrative operations manager resume and required skills for an administrative operations manager to have include:

  • Payroll
  • Customer Service
  • Oversight
  • Project Management
  • Direct Reports
  • Human Resources
  • Financial Reports
  • PowerPoint
  • Logistics
  • Administrative Operations
  • Administrative Functions
  • HIPAA
  • Performance Reviews
  • Performance Management
  • Office Management
  • Event Planning
  • Performance Evaluations
  • Property Management
  • Office Operations
  • Credit Card
  • Travel Arrangements
  • Business Operations
  • Regulatory Compliance
  • Disciplinary Actions
  • Inventory Control
  • Facilities Management
  • Office Equipment
  • Trade Shows
  • Accounts Receivables
  • Inventory Management
  • Windows
  • QuickBooks
  • Expense Reports
  • Background Checks
  • Administrative Tasks
  • Executive Management
  • SharePoint
  • Financial Statements
  • Process Improvement
  • Business Development
  • Cost Savings
  • Customer Complaints
  • Vendor Relations
  • Administrative Processes
  • Bank Deposits
  • Professional Development
  • Journal Entries
  • Computer System

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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