What does an administrative operations manager do?
An administrative operations manager spearheads and oversees a company's administrative operations, ensuring efficiency and smooth workflow. Among their responsibilities include setting goals and budgets, establishing guidelines and timelines, training staff, and developing strategies to optimize various departments' daily operations. Their responsibilities include performing inspections and assessments, conducting research and analysis, liaising with external parties, and presenting progress reports to higher-ranking officials. Moreover, an administrative operations manager must lead and encourage teams to reach goals, all while enforcing the company's policies and regulations.
Administrative operations manager responsibilities
Here are examples of responsibilities from real administrative operations manager resumes:
- Manage team of database administrators, database technicians and systems administrators responsible for maintaining all production, development and QA systems.
- Train staff on HIPAA regulations.
- Liaise with top hospital administration to attain clearance for international patient prior to surgery and maintain anonymity of high profile patients.
- Direct and ensure the development, implementation and evaluation of radiology services.
- Negotiate all clinical service contracts including rehabilitation, laboratory, radiology and pharmacy for both independent living and the health center.
- Translate business requirements into software change requests to ERP application developers.
- Utilize this flexible reporting and analysis system to identify and document future ERP system requirements.
- Design and engineer station sortation layout to maximize productivity and to integrate new home delivery process in station during holiday season.
Administrative operations manager skills and personality traits
We calculated that 10% of Administrative Operations Managers are proficient in Payroll, Customer Service, and Oversight. They’re also known for soft skills such as Management skills, Problem-solving skills, and Time-management skills.
We break down the percentage of Administrative Operations Managers that have these skills listed on their resume here:
- Payroll, 10%
Identified, reviewed, and approved manual calculations for special payroll and benefits requirements; coordinated supplemental payrolls.
- Customer Service, 7%
Enhanced customer satisfaction and retention by developing and executing customer service strategies such as on-site training and 24-hour customer service availability.
- Oversight, 7%
Provide oversight for submission and approval of all delivery contracts for Professional services.
- Project Management, 7%
Project management including fiscal administration, resource allocation & direction; supply chain management.
- Direct Reports, 6%
Provide administrative support to Relationship Managers and their direct reports.
- Human Resources, 6%
Developed policy and procedures manual, served as human resources and information technology liaison, and provided benefits administration.
Common skills that an administrative operations manager uses to do their job include "payroll," "customer service," and "oversight." You can find details on the most important administrative operations manager responsibilities below.
Problem-solving skills. Another soft skill that's essential for fulfilling administrative operations manager duties is problem-solving skills. The role rewards competence in this skill because "top executives need to identify and resolve issues within an organization." According to an administrative operations manager resume, here's how administrative operations managers can utilize problem-solving skills in their job responsibilities: "general hr functions to include payroll, benefits coordinator, and bookkeeper accounting scheduler customer resolutions specialist inventory and records keeper"
Time-management skills. This is an important skill for administrative operations managers to perform their duties. For an example of how administrative operations manager responsibilities depend on this skill, consider that "top executives do many tasks concurrently to ensure that their work gets done and that the organization meets its goals." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of an administrative operations manager: "staff management, insuring deadlines are met on projects, payroll, trainer preparations and scheduling of clients. ".
Communication skills. administrative operations manager responsibilities often require "communication skills." The duties that rely on this skill are shown by the fact that "top executives must be able to convey information clearly and persuasively." This resume example shows what administrative operations managers do with communication skills on a typical day: "installed and maintained computer system and telecommunication configurations for each employee. "
Leadership skills. A commonly-found skill in administrative operations manager job descriptions, "leadership skills" is essential to what administrative operations managers do. Administrative operations manager responsibilities rely on this skill because "top executives must be able to shape and direct an organization by coordinating policies, people, and resources." You can also see how administrative operations manager duties rely on leadership skills in this resume example: "provided meeting management services and event planning expertise for mta leadership and in-service staff retreats. "
See the full list of administrative operations manager skills
The three companies that hire the most administrative operations managers are:
- U.S. Bank5 administrative operations managers jobs
- HMSHost4 administrative operations managers jobs
- College Hunks Hauling Junk and Moving4 administrative operations managers jobs
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Compare different administrative operations managers
Administrative operations manager vs. Manager, center operations
The duties of a manager of center operations depend on one's industry of employment. Typically, their responsibilities revolve around overseeing business operations, setting targets, assessing the workforce's performance, and performing corrective measures on any issues or concerns. Moreover, there are also instances where they have to produce progress reports, devise strategies for optimal business performance, delegate tasks, and even manage the budget. As a manager, it is crucial to lead and encourage the team to reach goals and sales targets while implementing the company's policies and regulations.
These skill sets are where the common ground ends though. The responsibilities of an administrative operations manager are more likely to require skills like "payroll," "customer service," "oversight," and "human resources." On the other hand, a job as a manager, center operations requires skills like "infrastructure," "osha," "standard operating procedure," and "quality standards." As you can see, what employees do in each career varies considerably.
Managers, center operations tend to make the most money working in the manufacturing industry, where they earn an average salary of $68,400. In contrast, administrative operations managers make the biggest average salary, $77,011, in the real estate industry.On average, managers, center operations reach similar levels of education than administrative operations managers. Managers, center operations are 0.3% less likely to earn a Master's Degree and 0.3% more likely to graduate with a Doctoral Degree.Administrative operations manager vs. General manager of operations
General managers of operations are employed to oversee the overall operations of businesses. Their responsibilities include the improvement of the efficiency of the operations and overall management. They coordinate the primary performance goals for direct reporting functions and set the strategies for the organization. It is their responsibility to communicate strategy as well as results to employees. They also engage with the corporate officers in the strategic planning and development of the organization or enterprise.
Each career also uses different skills, according to real administrative operations manager resumes. While administrative operations manager responsibilities can utilize skills like "project management," "powerpoint," "administrative operations," and "administrative functions," general managers of operations use skills like "develop team," "continuous improvement," "personnel processes," and "training programs."
General managers of operations earn similar levels of education than administrative operations managers in general. They're 1.1% less likely to graduate with a Master's Degree and 0.3% more likely to earn a Doctoral Degree.Administrative operations manager vs. Assistant manager of operations
An assistant operations manager is responsible for supervising staff performance and operation processes under the guidance of an operations manager. The assistant operations manager ensures the efficiency and accuracy of project management to boost client satisfaction, drive revenues, and achieve the company's objectives and profitability goals. They also help with developing strategic procedures to increase productivity and identify business opportunities to build a strong company reputation. An assistant operations manager must have excellent communication and leadership skills, especially when meeting with existing and potential clients, close partnerships, and lead teams towards project goals.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, an administrative operations manager is likely to be skilled in "payroll," "customer service," "oversight," and "project management," while a typical assistant manager of operations is skilled in "sales floor," "front end," "cash handling," and "store associates."
Assistant managers of operations earn the highest salary when working in the finance industry, where they receive an average salary of $65,818. Comparatively, administrative operations managers have the highest earning potential in the real estate industry, with an average salary of $77,011.When it comes to education, assistant managers of operations tend to earn similar degree levels compared to administrative operations managers. In fact, they're 4.8% less likely to earn a Master's Degree, and 0.1% less likely to graduate with a Doctoral Degree.Administrative operations manager vs. Assistant business manager
Assistant business managers perform the liaising of clients. The managers prepare presentations, maintain calendars, update company records, and write reports. They find solutions to the issues raised by their customers and complete the other tasks given to them. It is their responsibility to oversee the support services of organizations. They supervise office staff and administrative assistants. Also, they set the deadlines for corporate goals other than the budget and work schedules. Skills in leadership, communication, and business management are necessary for this job.
Types of administrative operations manager
Updated January 8, 2025
