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Administrative receptionist skills for your resume and career

Updated January 8, 2025

4 min read

Quoted experts

Dr. Mike Peterson Ph.D.,

Anne McConnell Ph.D.

Administrative receptionist example skills

Below we've compiled a list of the most critical administrative receptionist skills. We ranked the top skills for administrative receptionists based on the percentage of resumes they appeared on. For example, 18.2% of administrative receptionist resumes contained customer service as a skill. Continue reading to find out what skills an administrative receptionist needs to be successful in the workplace.

15 administrative receptionist skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how administrative receptionists use customer service:

Enhanced communication between members and customer service department and executive team, fostering a sense of teamwork and collaboration.
Assisted in presentations for clients and prospective clients while maintaining a professional environment and providing quality customer service.

2. Patients

Here's how administrative receptionists use patients:

Print super bill*Check-in patient*Referrals*Schedule Testing*Answering Phones*Check-out patients*Billing*Verify Insurance
Greet visitors, and respond to telephone and in-person requests for information for sole-practitioner office serving several hundred patients.

3. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how administrative receptionists use data entry:

Organized all candidate forms and provided data entry support for all associated documentation.
Worked on various assignment including Receptionist, Administrative Support and Data Entry

4. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how administrative receptionists use phone calls:

Managed executive correspondence, telephone calls and routine inquiries.
Answered all incoming telephone calls/direct to appropriate person.

5. Front Desk

Here's how administrative receptionists use front desk:

Trained new staff on front desk operations including insurance verification and ordering prescriptions.
Front desk receptionist and administrative assistant for busy Sanford staffing agency.

6. Word Processing

Here's how administrative receptionists use word processing:

Co-developed comprehensive, word processing manual for administrative support staff.
Prepare reports, memos, letters and other documents using word processing, spreadsheet, and database or presentation software.

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7. Appointment Scheduling

Here's how administrative receptionists use appointment scheduling:

Calendar management, appointment scheduling, correspondence via email.
Manage calendars and appointment scheduling.

8. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how administrative receptionists use hr:

Greet visitors that come in the distribution center and answer any questions as they arise; assist with HR hiring process.
Work directly with Three Owners, CFO and HR Manager providing administrative support and personal assistance to them.

9. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how administrative receptionists use telephone calls:

Directed office callers by answering telephone calls from customers; determined nature of business and directed callers to appropriate destination.
Maintain financial records and prepare preliminary budget estimate* Make and receive telephone calls regarding customer questions including appointment scheduling.

10. PowerPoint

Here's how administrative receptionists use powerpoint:

Experience with using software such as Microsoft office, outlook, Word, Excel, Windows, Internet Explorer and PowerPoint.
Created and editing PowerPoint presentations as well as developing marketing materials for candidates running in elections within the UN system.

11. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how administrative receptionists use payroll:

Issued shipping instructions and provided routing information to ensure that payroll delivery times and locations are coordinated.
Managed travel reimbursements, and reconciled process and forward to payroll for assigned individuals.

12. Bank Deposits

Any money that a customer chooses to leave with their bank account is a deposit. Deposits can vary in amounts and different banks have limits on the deposits their customers can have as a minimum. Banks charge customers for deposits especially when a teller is used by the customer to deposit money into their account.

Here's how administrative receptionists use bank deposits:

Managed and documented all bank deposits for the organization and ensured all were made timely and according to policy.
Answered questions, sorted mail, typed letters, filed, scanned, made bank deposits.

13. Office Equipment

Here's how administrative receptionists use office equipment:

Monitor and maintain office equipment, control inventory relevant to reception area.
Purchased office equipment and managed rental property.

14. Administrative Tasks

Here's how administrative receptionists use administrative tasks:

Performed minor clerical duties and administrative tasks to ensure efficient operation of receiving areas.
Handled multiple administrative tasks as needed while concurrently performing above duties.

15. Travel Arrangements

Here's how administrative receptionists use travel arrangements:

Coordinated domestic and international travel arrangements for senior-level executives, and provided hospitality service arrangements as requested by senior management.
Scheduled appointments, handled local travel arrangements, and coordinated catering services for executive meetings.

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What skills help Administrative Receptionists find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on administrative receptionist resumes?

Dr. Mike Peterson Ph.D.

Department Chair and Associate Professor of English, Dixie State University

Writing skills have always been valued by employers, but anything that shows an ability to write, produce, or communicate in digital spaces will stand out. While employers are becoming increasingly comfortable having employees work and collaborate digitally (from home or elsewhere), they may still be reluctant to train employees how to do that. They want to see evidence that applicants will know how to use technology and stay productive without extensive training and without a supervisor having to stand behind them. That isn't to say training won't take place, but employers want to use their valuable time and resources training employees on their own systems, policies, and procedures; they don't want to have to show new-hires how to use Zoom, how to format a memo, how to write an email, or how to co-edit a document using OneDrive.

What administrative receptionist skills would you recommend for someone trying to advance their career?

Anne McConnell Ph.D.

Professor, West Virginia State University

I would encourage someone taking a gap year to branch out, seeking work experiences and employment situations that expose them to new skills and allow them to interact with a diverse set of people. Sometimes we find ourselves in a bubble-communicating with the same people, who tend to share the same ideas-and a gap year provides the opportunity to extend beyond that. Employers value employees who have open, flexible minds, and seeking out experiences that demonstrate that openness can be helpful.

What type of skills will young administrative receptionists need?

Angela Robbins Ph.D.

Associate Professor of History, Meredith College

History majors are in high demand in government, business, and non-profits because of the knowledge and skills they gain in the classroom. History majors, in particular, are especially good at contextualizing-that is, explaining how an event or discussion fits within the big picture. This includes how things that are going on today-such as the Capitol riot on January 6-connects to the Constitution, the balance of powers, the way democracy works, and related issues such as the implications of propaganda and misinformation. This goes well beyond merely expressing an opinion or debating two sides of an issue. Students of history do their research and practice skills of analysis, collecting and scrutinizing evidence rather than taking something at face value or only relying on a single source. We take sources apart to evaluate the credentials of their creators and search for bias. We examine sources from various creators so we take into account multiple experiences and points of view. Then we synthesize-or bring the sources together-in order to communicate what it all means. These skills are desired by employers and translate well into many careers and work environments. Seeking good evidence to answer questions and solve problems, whether that's in the classroom today or working with clients later, is a skill that employers highly value.

Students are practicing other skills that are necessary to success in the workplace, whether that will be in person or online. Time management, seeing a project through from start to finish, hosting and contributing to meetings, working on a team-whether it's two people or ten-and creating appropriate types of presentations to communicate ideas are all things our students can tell their employers they will come in with so they can hit the ground running. In addition, our majors develop self-awareness, empathy, and an appreciation of diverse opinions and approaches to problems through investigation of the life experiences of historical figures and their classroom discussions with classmates. Certainly, every employer wants you to learn the specifics within their sector, but these skills are fairly universal and will benefit majors as they move from the classroom to career.

What technical skills for an administrative receptionist stand out to employers?

Christi Patton Luks

Professor (NTT) and Associate Chair for Academic Affairs, Missouri University of Science & Technology

I've always felt that the most important thing we teach our students is problem-solving skills. The students who can readily relate the theory to their practical experience to develop new solutions are the most valuable. Engineering students that are active on design teams or took advantage of internships and co-ops are in great position for this.

What soft skills should all administrative receptionists possess?

Brandy Bailey

Career Coach, Ohio University - Lancaster Campus

Soft skills may vary depending on the employer, industry, and personal opinions. My biggest ones are communication skills, adaptability, self-awareness, teamwork, problem-solving, intercultural competency, creativity or innovation, and time management.

Do you want to know more?

List of administrative receptionist skills to add to your resume

The most important skills for an administrative receptionist resume and required skills for an administrative receptionist to have include:

Customer Service
Patients
Data Entry
Phone Calls
Front Desk
Word Processing
Appointment Scheduling
HR
Telephone Calls
PowerPoint
Payroll
Bank Deposits
Office Equipment
Administrative Tasks
Travel Arrangements
Telephone Switchboard

Greeting Visitors
Direct Calls
Multi-Line Phone System
Meeting Rooms
Expense Reports
Provides Administrative Support
Clerical Support
EX
Visitor Badges
Fax Machines
Conference Room
Transferring Calls
Office Machines
FedEx
Conference Calls
Multi-Line Telephone System

Collating
Computer System
Inbound Calls
Patient Charts
A/R
Patient Appointments
QuickBooks
Background Checks
USPS
Customer Complaints
Service Calls
Multi-Line Switchboard
Courier Services
Greeting Clients

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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