What Does an Administrative Receptionist Do?

An administrative receptionist is responsible for performing administrative tasks, handling visitors' inquiries and concerns, verifying appointments, and leading them to the appropriate personnel and department, as well as handling and routing calls. Administrative receptionists also keep records of the staff meeting and executive conference, including company and promotional events. They receive packages and mail, sort documents, manage office supply inventories, create incident reports, and report suspicious guests within the premises. An administrative receptionist must have excellent communication and customer service skills, especially on resolving and escalating complaints.

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Administrative Receptionist Responsibilities

Here are examples of responsibilities from real administrative receptionist resumes representing typical tasks they are likely to perform in their roles.

Manage travel reimbursements, and reconcile process and forward to payroll for assign individuals.
Act as primary liaison between patients, physical therapists and physicians while accomplishing miscellaneous duties necessary for maintaining operations.
Sort first class mail, FedEx, campus mail and all incoming mail daily.
Draft correspondence and other written material, develop PowerPoint slides and graphic presentations for demographic analysts.
Issue shipping instructions and provide routing information to ensure that payroll delivery times and locations are coordinate.
Greet visitors, and respond to telephone and in-person requests for information for sole-practitioner office serving several hundr patients.
Prepare high-level meeting presentation material and handouts, which include creating/modifying PowerPoint presentations, utilizing, and advance PowerPoint skills.
Implement a solution for staffing restructure that reduce overall salary expense while maintaining productivity for a rehabilitation inpatient nursing unit.
Bill major carriers including Medicaid.
Provide inventory management by keeping uploading current contracts to internal SharePoint site and filing all archive materials in proper storage areas.

Administrative Receptionist Job Description

Perhaps the hardest question to answer when deciding on a career as an administrative receptionist is "should I become an administrative receptionist?" You might find this info to be helpful. When compared to other jobs, administrative receptionist careers are projected to have a growth rate described as "decline" at -7% from 2018 through 2028. This is in accordance with the Bureau of Labor Statistics. What's more, is that the projected number of opportunities that are predicted to become available for a administrative receptionist by 2028 is -276,700.

On average, the administrative receptionist annual salary is $31,502 per year, which translates to $15.15 an hour. Generally speaking, administrative receptionists earn anywhere from $25,000 to $38,000 a year, which means that the top-earning administrative receptionists make $10,000 more than the ones at the lower end of the spectrum.

As is the case with most jobs, it takes work to become an administrative receptionist. Sometimes people change their minds about their career after working in the profession. That's why we looked into some other professions that might help you find your next opportunity. These professions include a receptionist/administrator support, receptionist/billing clerk, receptionist secretary, and front desk administration.

Learn More About Administrative Receptionist Job Descriptions

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Administrative Receptionist Jobs You Might Like

12 Administrative Receptionist Resume Examples

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Harold Simpson Administrative Receptionist Contact Information Milwaukee, WI (310) 555-0056 hsimpson@example.com Skills Front Office Travel Arrangements Financial Statements Legal Documents Vendor Invoices Conference Calls Insurance Companies Scheduling Appointments SOX Greeting Visitors Employment History Administrative Receptionist 2019 - Present Northwestern Mutual Milwaukee, WI Prepared office documents on a daily basis using computer word processing and/or spreadsheet software. Post daily bank deposits and maintain collection records. Support attorneys and paralegals on special projects to assure litigation team is in compliance with regulatory filings. Serve as point of contact for all administrative matters in concern of director. Process payroll using Paycor system Manage and review filing and office systems. Administrative Assistant 2015 - 2019 ManpowerGroup Milwaukee, WI Manage the director s calendar and make travel arrangements. Produce reports, letters, and other documentation using word processing equipment. Created database for contractors in Access. Accounts Payable Assistant 2012 - 2015 CNA Financial Oakbrook Terrace, IL Provided customer service to insurance agents and their CSRs. Created and proofread budgets, reports, journal entries and correspondence using Word, Excel and QuickBooks. Education Bachelor's Degree Business 2009 - 2012 DeVry University Oakbrook Terrace, IL


James Tucker Administrative Receptionist Contact Info Dunwoody, GA (640) 555-0313 jtucker@example.com Skills Meeting RoomsCustomer OrdersFinancial StatementsPowerpointPurchase OrdersPre-RegisterAccurate MessagesDatabaseInsurance FormsPatient Care Employment History Administrative Receptionist 2011 - Present State Farm Dunwoody, GA Provided secretarial support to Vice President of Fire Data Processing, two Assistant Vice Presidents and the Fire Data Processing staff. Managed quality communication, customer support and product representation for each client. Handled Payments, Organized Files, Made Appointments, Bank Runs, Claims Reporting Office Associate 2008 - 2011 State Farm Dunwoody, GA Receive payments, provide customer service, maintain records up to date. Provide calm/non biased customer service to upset customers. Market appropriate products and services. Created and presented PowerPoint presentations for the State Farm Bank management. Answered incoming telephone calls with professional and knowledgeable responses. Registrar 2007 - 2008 Sanford Health Sioux Falls, SD Interview patients obtaining insurance information, billing information, address and emergency contact information. Verify demographic information on the patient's account; collect copays on accounts that are copay collectable. Education Bachelor's Degree Criminal Justice 2004 - 2007 Virginia Commonwealth University Richmond, VA


Cheryl Elliott Administrative Receptionist Miami, FL (710) 555-5442 celliott@example.com Experience Administrative Receptionist2015 - Present D-R SERVICES•Miami, FL Perform the tasks of responding calls and scheduling appointments with patients. Submitted treatment plans for predetermination of benefits. Faxed files to pharmacies and insurance companies. Switchboard Receptionist2005 - 2015 D-R SERVICES•Miami, FL Checked/verified insurance information for electronic billing and paper claims for Medicare, Medicaid, and Private/Commercial Companies. Release information to persons and agencies according to HIPPA and other regulations. Put in cpt codes and ICD10 codes. Assisted patients in scheduling appointments. Data Entry Assistant2003 - 2005 Randstad USA•Jacksonville, FL Edit patient accts into the data base. Input on a daily basis vital information from over 100 paper insurance policies into a specified computer database. Proofed work to ensure accuracy and completeness of data keyed. Operate keyboards and various data entry devices into the computer system. Updated Electronic Birth Certificates Medical code procedures including CPT, ICD-9, and Coder for inpatient service Skills Front Desk OperationsScheduling PatientsOrder EntryComputer DatabaseElectronic FilesConference RoomQuickbooksAdministrative TasksPatient AccountsBank Deposits Education High School Diploma 2003 - 2003

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Administrative Receptionist Skills and Personality Traits

We calculated that 18% of Administrative Receptionists are proficient in Customer Service, Patients, and Data Entry. They’re also known for soft skills such as Writing skills, Interpersonal skills, and Organizational skills.

We break down the percentage of Administrative Receptionists that have these skills listed on their resume here:

Customer Service, 18%
Enhanced communication between members and customer service department and executive team, fostering a sense of teamwork and collaboration.
Patients, 12%
Print super bill*Check-in patient*Referrals*Schedule Testing*Answering Phones*Check-out patients*Billing*Verify Insurance
Data Entry, 11%
Organized all candidate forms and provided data entry support for all associated documentation.
Phone Calls, 8%
Managed executive correspondence, telephone calls and routine inquiries.
Front Desk, 6%
Trained new staff on front desk operations including insurance verification and ordering prescriptions.
Word Processing, 4%
Co-developed comprehensive, word processing manual for administrative support staff.

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"customer service," "patients," and "data entry" aren't the only skills we found administrative receptionists list on their resumes. In fact, there's a whole list of administrative receptionist responsibilities that we found, including:

Writing skills can be considered to be the most important personality trait for an administrative receptionist to have. According to a administrative receptionist resume, "secretaries and administrative assistants write memos and emails when communicating with managers, employees, and customers" administrative receptionists are able to use writing skills in the following example we gathered from a resume: "perform data entry, filing, answer incoming calls, and participate in writing the office policies and procedures manual. "

While it may not be the most important skill, we found that many administrative receptionist duties rely on interpersonal skills. This example from a administrative receptionist explains why: "secretaries and administrative assistants interact with clients, customers, or staff." This resume example is just one of many ways administrative receptionists are able to utilize interpersonal skills: "enhanced interpersonal skills through individual contact with patients, administration, and doctors. "

Another skill that is quite popular among administrative receptionists is organizational skills. This skill is very critical to fulfilling every day responsibilities as is shown in this example from a administrative receptionist resume: "secretaries and administrative assistants keep files, folders, and schedules in proper order so an office can run efficiently." This example from a resume shows how this skill is used: "handle multiple phone calls utilizing superior phone etiquette and using outstanding communication and organizational skills. "

See the full list of administrative receptionist skills.

After discovering the most helpful skills, we moved onto what kind of education might be helpful in becoming an administrative receptionist. We found that 35.3% of administrative receptionists have graduated with a bachelor's degree and 3.0% of people in this position have earned their master's degrees. While some administrative receptionists have a college degree, you may find it's also true that generally it's possible to be successful in this career with only a high school degree. In fact, our research shows that one out of every four administrative receptionists were not college graduates.

Those administrative receptionists who do attend college, typically earn either business degrees or health care administration degrees. Less commonly earned degrees for administrative receptionists include psychology degrees or accounting degrees.

Once you're ready to become an administrative receptionist, you should explore the companies that typically hire administrative receptionists. According to administrative receptionist resumes that we searched through, administrative receptionists are hired the most by AutoNation, Builders FirstSource, and ABM Industries. Currently, AutoNation has 7 administrative receptionist job openings, while there are 6 at Builders FirstSource and 3 at ABM Industries.

Since salary is important to some administrative receptionists, it's good to note that they are figured to earn the highest salaries at Beacon Hill Staffing Group, Volt Systems LLC, and Medical Company. If you were to take a closer look at Beacon Hill Staffing Group, you'd find that the average administrative receptionist salary is $38,240. Then at Volt Systems LLC, administrative receptionists receive an average salary of $33,152, while the salary at Medical Company is $32,876.

View more details on administrative receptionist salaries across the United States.

If you earned a degree from the top 100 educational institutions in the United States, you might want to take a look at University of Connecticut, Kelly Services, and Office Team. These three companies have hired a significant number of administrative receptionists from these institutions.

The industries that administrative receptionists fulfill the most roles in are the professional and manufacturing industries. But the highest administrative receptionist annual salary is in the technology industry, averaging $32,669. In the hospitality industry they make $32,332 and average about $31,994 in the manufacturing industry. In conclusion, administrative receptionists who work in the technology industry earn a 10.6% higher salary than administrative receptionists in the real estate industry.

The three companies that hire the most prestigious administrative receptionists are:

AutoNation7 Administrative Receptionists Jobs
Builders FirstSource6 Administrative Receptionists Jobs
ABM Industries3 Administrative Receptionists Jobs

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What Receptionist/Administrator Supports Do

A receptionist/billing clerk is responsible for performing administrative and clerical duties as needed to maintain a smooth flow of operations for the business. Receptionist/billing clerks process the customers' payment transactions, manage account payables, releasing invoices, and immediately resolve account discrepancies. A receptionist/billing clerk must have excellent communication and analytical skills, responding to customers' inquiries and concerns, escalating high-level complaints to the billing management. They should also maintain records of financial documentation for reference and reconciliation as needed.

In this section, we compare the average administrative receptionist annual salary with that of a receptionist/administrator support. Typically, receptionist/administrator supports earn a $361 higher salary than administrative receptionists earn annually.

Even though administrative receptionists and receptionist/administrator supports have vast differences in their careers, a few of the skills required to do both jobs are similar. For example, both careers require customer service, data entry, and phone calls in the day-to-day roles.

These skill sets are where the common ground ends though. An administrative receptionist responsibility is more likely to require skills like "patients," "appointment scheduling," "administrative tasks," and "meeting rooms." Whereas a receptionist/administrator support requires skills like "scheduling appointments," "purchase orders," "event planning," and "route calls." Just by understanding these different skills you can see how different these careers are.

Receptionist/administrator supports really shine in the technology industry with an average salary of $34,049. Whereas administrative receptionists tend to make the most money in the technology industry with an average salary of $32,669.

Receptionist/administrator supports tend to reach similar levels of education than administrative receptionists. In fact, receptionist/administrator supports are 1.2% less likely to graduate with a Master's Degree and 0.4% more likely to have a Doctoral Degree.

What Are The Duties Of a Receptionist/Billing Clerk?

A receptionist secretary is responsible for providing the best customer service, as well as attending to the needs of existing and potential clients. Duties of a receptionist secretary include managing customer's inquiries and forwarding important calls to the appropriate department, performing administrative and clerical tasks, escalating high-level of client's concerns to the management, keeping the reception area clean, monitoring office supplies and request stocks as needed, and maintaining an organized record of meetings and events. A receptionist secretary must have strong communication and multi-tasking skills to handle workloads of daily operations.

Next up, we have the receptionist/billing clerk profession to look over. This career brings along a higher average salary when compared to an administrative receptionist annual salary. In fact, receptionist/billing clerks salary difference is $430 higher than the salary of administrative receptionists per year.

Not everything about these jobs is different. Take their skills, for example. Administrative receptionists and receptionist/billing clerks both include similar skills like "customer service," "patients," and "data entry" on their resumes.

In addition to the difference in salary, there are some other key differences that are worth noting. For example, administrative receptionist responsibilities are more likely to require skills like "phone calls," "hr," "payroll," and "administrative tasks." Meanwhile, a receptionist/billing clerk might be skilled in areas such as "medicaid," "insurance verification," "insurance forms," and "emr." These differences highlight just how different the day-to-day in each role looks.

It's been discovered that receptionist/billing clerks earn higher salaries compared to administrative receptionists, but we wanted to find out where receptionist/billing clerks earned the most pay. The answer? The technology industry. The average salary in the industry is $35,383. Additionally, administrative receptionists earn the highest paychecks in the technology with an average salary of $32,669.

On the topic of education, receptionist/billing clerks earn similar levels of education than administrative receptionists. In general, they're 1.1% less likely to graduate with a Master's Degree and 0.4% less likely to earn a Doctoral Degree.

How a Receptionist Secretary Compares

A front desk administration professional is responsible for performing administrative duties related to the front desk reception of an organization. This professional must assist in conferences and meetings as well as maintain inventory and costs for building and office supplies. The administration must coordinate front desk operations and maintain customer relationships by interacting with them in a professional and courteous manner. This professional must also handle phone calls and important documents by scanning and placing them in their designated files.

The third profession we take a look at is receptionist secretary. On an average scale, these workers bring in lower salaries than administrative receptionists. In fact, they make a $2,159 lower salary per year.

Using administrative receptionists and receptionist secretaries resumes, we found that both professions have similar skills such as "customer service," "patients," and "data entry," but the other skills required are very different.

As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. For example, gathering from administrative receptionists resumes, they are more likely to have skills like "hr," "meeting rooms," "expense reports," and "provides administrative support." But a receptionist secretary might have skills like "administrative functions," "routine correspondence," "computer programs," and "secretarial support."

Receptionist secretaries make a very good living in the government industry with an average annual salary of $30,128. Whereas administrative receptionists are paid the highest salary in the technology industry with the average being $32,669.

Receptionist secretaries typically study at similar levels compared with administrative receptionists. For example, they're 1.3% less likely to graduate with a Master's Degree, and 0.0% less likely to earn a Doctoral Degree.

Description Of a Front Desk Administration

Now, we'll look at front desk administrations, who generally average a higher pay when compared to administrative receptionists annual salary. In fact, the difference is about $2,977 per year.

While their salaries may vary, administrative receptionists and front desk administrations both use similar skills to perform their jobs. Resumes from both professions include skills like "customer service," "patients," and "data entry. "

Each job requires different skills like "front desk," "telephone switchboard," "greeting visitors," and "meeting rooms," which might show up on an administrative receptionist resume. Whereas front desk administration might include skills like "front desk operations," "insurance verification," "emr," and "credit card."

Front desk administrations earn a higher salary in the hospitality industry with an average of $39,950. Whereas, administrative receptionists earn the highest salary in the technology industry.

In general, front desk administrations reach similar levels of education when compared to administrative receptionists resumes. Front desk administrations are 0.3% more likely to earn their Master's Degree and 0.1% more likely to graduate with a Doctoral Degree.

Updated October 2, 2020