An administrative receptionist is responsible for performing administrative tasks, handling visitors' inquiries and concerns, verifying appointments, and leading them to the appropriate personnel and department, as well as handling and routing calls. Administrative receptionists also keep records of the staff meeting and executive conference, including company and promotional events. They receive packages and mail, sort documents, manage office supply inventories, create incident reports, and report suspicious guests within the premises. An administrative receptionist must have excellent communication and customer service skills, especially on resolving and escalating complaints.

Administrative Receptionist Responsibilities

Here are examples of responsibilities from real administrative receptionist resumes representing typical tasks they are likely to perform in their roles.

  • Manage travel reimbursements, and reconcile process and forward to payroll for assign individuals.
  • Manage company finances using QuickBooks software, including monitoring the operating budget and collecting on unpaid invoices.
  • Draft correspondence and other written material, develop PowerPoint slides and graphic presentations for demographic analysts.
  • Issue shipping instructions and provide routing information to ensure that payroll delivery times and locations are coordinate.
  • Prepare high-level meeting presentation material and handouts, which include creating/modifying PowerPoint presentations, utilizing, and advance PowerPoint skills.
  • Support managers and supervisors in the attendance discipline process by researching company policies and procedures to compose letters for disciplinary action.
  • Interpret, identify and sort medical chits; they are all under HIPPA compliance.
  • Maintain patient confidence and protects operations by keeping information confidential according to HIPPA standards.
  • Bill major carriers including Medicaid.
  • Provide efficient and professional telephone services in challenging mental health office while upholding confidentiality under HIPAA standards.
Administrative Receptionist Traits
Writing skills is important when it comes to clearing expressing yourself in any written document.
Interpersonal skills involves being able to communicate efficiently with multiple people regarding your thoughts, ideas and feedback.
Organizational skills are essential to working as efficiently as possible through being able to focus on projects at hand while also keeping a clean workspace.

Administrative Receptionist Job Description

When it comes to understanding what an administrative receptionist does, you may be wondering, "should I become an administrative receptionist?" The data included in this section may help you decide. Compared to other jobs, administrative receptionists have a growth rate described as "decline" at -7% between the years 2018 - 2028, according to the Bureau of Labor Statistics. In fact, the number of administrative receptionist opportunities that are predicted to open up by 2028 is -276,700.

Administrative receptionists average about $14.8 an hour, which makes the administrative receptionist annual salary $30,788. Additionally, administrative receptionists are known to earn anywhere from $26,000 to $36,000 a year. This means that the top-earning administrative receptionists make $10,000 more than the lowest earning ones.

As is the case with most jobs, it takes work to become an administrative receptionist. Sometimes people change their minds about their career after working in the profession. That's why we looked into some other professions that might help you find your next opportunity. These professions include a receptionist/administrator support, receptionist/billing clerk, receptionist secretary, and front desk administration.

Administrative Receptionist Jobs You Might Like

Administrative Receptionist Resume Examples

Administrative Receptionist Skills and Personality Traits

We calculated that 16% of Administrative Receptionists are proficient in Customer Service, Front Office, and Data Entry. They’re also known for soft skills such as Writing skills, Interpersonal skills, and Organizational skills.

We break down the percentage of Administrative Receptionists that have these skills listed on their resume here:

  • Customer Service, 16%

    Enhanced communication between members and customer service department and executive team, fostering a sense of teamwork and collaboration.

  • Front Office, 10%

    Direct support to CenterPoint s Governmental Affairs liaison while managing front office reception responsibilities.

  • Data Entry, 10%

    Organized all candidate forms and provided data entry support for all associated documentation.

  • Phone Calls, 9%

    Performed reception/front desk operations, including greeting clients/visitors and answering and directing phone calls.

  • Staff Members, 4%

    Planned and arranged travel preparations for both sales representatives and management staff members.

  • Word Processing, 4%

    Co-developed comprehensive, word processing manual for administrative support staff.

Some of the skills we found on administrative receptionist resumes included "customer service," "front office," and "data entry." We have detailed the most important administrative receptionist responsibilities below.

  • The most important skills for an administrative receptionist to have in this position are writing skills. In this excerpt that we gathered from a administrative receptionist resume, you'll understand why: "secretaries and administrative assistants write memos and emails when communicating with managers, employees, and customers" According to resumes we found, writing skills can be used by a administrative receptionist in order to "handle calls for claims and policies, customer service, marketing, underwriting and all departments in all states. "
  • While it may not be the most important skill, we found that many administrative receptionist duties rely on interpersonal skills. This example from a administrative receptionist explains why: "secretaries and administrative assistants interact with clients, customers, or staff." This resume example is just one of many ways administrative receptionists are able to utilize interpersonal skills: "provided superb interpersonal and customer service skills. "
  • Another skill that is quite popular among administrative receptionists is organizational skills. This skill is very critical to fulfilling every day responsibilities as is shown in this example from a administrative receptionist resume: "secretaries and administrative assistants keep files, folders, and schedules in proper order so an office can run efficiently." This example from a resume shows how this skill is used: "handle multiple phone calls utilizing superior phone etiquette and using outstanding communication and organizational skills. "
  • See the full list of administrative receptionist skills.

    Before becoming an administrative receptionist, 35.3% earned their bachelor's degree. When it comes down to graduating with a master's degree, 3.0% administrative receptionists went for the extra education. If you're wanting to pursue this career, it may be possible to be successful with a high school degree. In fact, some administrative receptionists have a college degree. But about one out of every four administrative receptionists didn't attend college at all.

    Those administrative receptionists who do attend college, typically earn either business degrees or health care administration degrees. Less commonly earned degrees for administrative receptionists include psychology degrees or accounting degrees.

    Once you've obtained the level of education you're comfortable with, you might start applying to companies to become an administrative receptionist. We've found that most administrative receptionist resumes include experience from Select Medical, Kelly Services, and Aerotek. Of recent, Select Medical had 10 positions open for administrative receptionists. Meanwhile, there are 2 job openings at Kelly Services and 1 at Aerotek.

    But if you're interested in companies where you might earn a high salary, administrative receptionists tend to earn the biggest salaries at PepsiCo, Promed Molded Products, and Select Medical. Take PepsiCo for example. The median administrative receptionist salary is $33,004. At Promed Molded Products, administrative receptionists earn an average of $32,130, while the average at Select Medical is $32,084. You should take into consideration how difficult it might be to secure a job with one of these companies.

    View more details on administrative receptionist salaries across the United States.

    In general, administrative receptionists fulfill roles in the professional and health care industries. While employment numbers are high in those industries, the administrative receptionist annual salary is the highest in the hospitality industry with $32,776 as the average salary. Meanwhile, the health care and manufacturing industries pay $31,670 and $31,580 respectively. This means that administrative receptionists who are employed in the hospitality industry make 9.2% more than administrative receptionists who work in the finance Industry.

    The three companies that hire the most prestigious administrative receptionists are:

      What Receptionist/Administrator Supports Do

      In this section, we compare the average administrative receptionist annual salary with that of a receptionist/administrator support. Typically, receptionist/administrator supports earn a $2,879 lower salary than administrative receptionists earn annually.

      Even though administrative receptionists and receptionist/administrator supports have vast differences in their careers, a few of the skills required to do both jobs are similar. For example, both careers require customer service, front office, and data entry in the day-to-day roles.

      These skill sets are where the common ground ends though. An administrative receptionist responsibility is more likely to require skills like "staff members," "administrative tasks," "patient care," and "meeting rooms." Whereas a receptionist/administrator support requires skills like "special events," "purchase orders," "appropriate departments," and "route calls." Just by understanding these different skills you can see how different these careers are.

      Receptionist/administrator supports really shine in the professional industry with an average salary of $32,631. Whereas administrative receptionists tend to make the most money in the hospitality industry with an average salary of $32,776.

      Receptionist/administrator supports tend to reach similar levels of education than administrative receptionists. In fact, receptionist/administrator supports are 1.4% less likely to graduate with a Master's Degree and 1.0% more likely to have a Doctoral Degree.

      What Are The Duties Of a Receptionist/Billing Clerk?

      A receptionist/billing clerk is responsible for performing administrative and clerical duties as needed to maintain a smooth flow of operations for the business. Receptionist/billing clerks process the customers' payment transactions, manage account payables, releasing invoices, and immediately resolve account discrepancies. A receptionist/billing clerk must have excellent communication and analytical skills, responding to customers' inquiries and concerns, escalating high-level complaints to the billing management. They should also maintain records of financial documentation for reference and reconciliation as needed.

      Next up, we have the receptionist/billing clerk profession to look over. This career brings along a lower average salary when compared to an administrative receptionist annual salary. In fact, receptionist/billing clerks salary difference is $6,844 lower than the salary of administrative receptionists per year.

      Not everything about these jobs is different. Take their skills, for example. Administrative receptionists and receptionist/billing clerks both include similar skills like "customer service," "front office," and "data entry" on their resumes.

      In addition to the difference in salary, there are some other key differences that are worth noting. For example, administrative receptionist responsibilities are more likely to require skills like "hr," "payroll," "administrative tasks," and "travel arrangements." Meanwhile, a receptionist/billing clerk might be skilled in areas such as "medicaid," "insurance forms," "emr," and "hipaa." These differences highlight just how different the day-to-day in each role looks.

      It's been discovered that receptionist/billing clerks earn lower salaries compared to administrative receptionists, but we wanted to find out where receptionist/billing clerks earned the most pay. The answer? The professional industry. The average salary in the industry is $25,511. Additionally, administrative receptionists earn the highest paychecks in the hospitality with an average salary of $32,776.

      On the topic of education, receptionist/billing clerks earn similar levels of education than administrative receptionists. In general, they're 2.2% less likely to graduate with a Master's Degree and 1.0% more likely to earn a Doctoral Degree.

      How a Receptionist Secretary Compares

      A receptionist secretary is responsible for providing the best customer service, as well as attending to the needs of existing and potential clients. Duties of a receptionist secretary include managing customer's inquiries and forwarding important calls to the appropriate department, performing administrative and clerical tasks, escalating high-level of client's concerns to the management, keeping the reception area clean, monitoring office supplies and request stocks as needed, and maintaining an organized record of meetings and events. A receptionist secretary must have strong communication and multi-tasking skills to handle workloads of daily operations.

      The third profession we take a look at is receptionist secretary. On an average scale, these workers bring in lower salaries than administrative receptionists. In fact, they make a $5,929 lower salary per year.

      Using administrative receptionists and receptionist secretaries resumes, we found that both professions have similar skills such as "customer service," "front office," and "data entry," but the other skills required are very different.

      As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. For example, gathering from administrative receptionists resumes, they are more likely to have skills like "hr," "meeting rooms," "expense reports," and "scheduling meetings." But a receptionist secretary might have skills like "administrative functions," "routine correspondence," "computer programs," and "secretarial support."

      Receptionist secretaries make a very good living in the real estate industry with an average annual salary of $26,326. Whereas administrative receptionists are paid the highest salary in the hospitality industry with the average being $32,776.

      Receptionist secretaries typically study at similar levels compared with administrative receptionists. For example, they're 2.1% less likely to graduate with a Master's Degree, and 0.1% less likely to earn a Doctoral Degree.

      Description Of a Front Desk Administration

      A front desk administration professional is responsible for performing administrative duties related to the front desk reception of an organization. This professional must assist in conferences and meetings as well as maintain inventory and costs for building and office supplies. The administration must coordinate front desk operations and maintain customer relationships by interacting with them in a professional and courteous manner. This professional must also handle phone calls and important documents by scanning and placing them in their designated files.

      Now, we'll look at front desk administrations, who generally average a lower pay when compared to administrative receptionists annual salary. In fact, the difference is about $196 per year.

      While their salaries may vary, administrative receptionists and front desk administrations both use similar skills to perform their jobs. Resumes from both professions include skills like "customer service," "front office," and "data entry. "

      Each job requires different skills like "telephone switchboard," "greeting visitors," "meeting rooms," and "scheduling meetings," which might show up on an administrative receptionist resume. Whereas front desk administration might include skills like "front desk operations," "emr," "new patients," and "credit card."

      In general, front desk administrations reach similar levels of education when compared to administrative receptionists resumes. Front desk administrations are 1.5% more likely to earn their Master's Degree and 0.2% more likely to graduate with a Doctoral Degree.