What does an Administrative Services Assistant do?
An administrative services assistant is responsible for performing administrative support to an organization, ensuring smooth operations, and providing the best services for the customers. Administrative services assistants are usually the first point of contact of visitors, responding to their inquiries and concerns, verifying appointments, and leading them to the appropriate personnel or department. They are also present in meetings and conferences, creating minutes reports, presenting documents, and suggesting opportunities to improve operational functions and increase profitability. An administrative services assistant does data processing, sort files, monitor office inventories, and other related tasks as required.
Administrative services assistant responsibilities
Here are examples of responsibilities from real administrative services assistant resumes:
- Manage local SharePoint and calendar with real estate and construction files, and event information, corporate attorney updates.
- Manage and develop the daily clinical schedule for the in-patient rehabilitation staff taking into consideration Medicare guidelines and staffing ratios.
- Prepare transfer packets and coordinate transfers for patients being send to extend rehabilitation skil facility.
- Assist in maintaining accountability of all badges issue, and in documenting all badge transactions within a SharePoint database.
- Create PowerPoint presentations for departmental meetings and external marketing tools.
- Calculate and submit technicians payroll information and track productivity efficiency of technicians.
- Monitor payroll process, requiring knowledge of federal wage/hour requirements and labor regulations.
- Organize and prepare monthly and quarterly statistical reports along with graphs/charts, PowerPoint presentations.
- Maintain extensive direct and indirect client relations operations, including acting as a point-of-contact for patients.
- Manage and develop the daily clinical schedule for the in-patient rehabilitation staff taking into consideration Medicare guidelines and staffing ratios.
- Schedule appointments to perform HUD require interviews making sure contractors/sub-contractors follow lead-safe rules and regulations.
Administrative services assistant skills and personality traits
We calculated that 14% of Administrative Services Assistants are proficient in Customer Service, Data Entry, and Home Health. They’re also known for soft skills such as Interpersonal skills, Organizational skills, and Writing skills.
We break down the percentage of Administrative Services Assistants that have these skills listed on their resume here:
- Customer Service, 14%
Served as the primary liaison between sales associates/renewal specialists and clients providing phenomenal customer service transferring them to their appropriate representative.
- Data Entry, 7%
Performed data entry to generate rental agreements, service agreements and work authorizations while ensuring that all information is accurate.
- Home Health, 5%
Discharged charts for Home Health and for Hospice Services.
- Provides Administrative Support, 5%
Manage Executive member of management schedule and provides administrative support to alternate management as well as clients.
- Patients, 5%
Scheduled appointments with the appropriate corresponding transportation for facility patients Communicated patient concerns to executive level personnel.
- PowerPoint, 5%
Prepared PowerPoint presentations and update Excel spreadsheets for internal and external distribution and training.
"customer service," "data entry," and "home health" are among the most common skills that administrative services assistants use at work. You can find even more administrative services assistant responsibilities below, including:
Interpersonal skills. The most essential soft skill for an administrative services assistant to carry out their responsibilities is interpersonal skills. This skill is important for the role because "secretaries and administrative assistants interact with clients, customers, or staff." Additionally, an administrative services assistant resume shows how their duties depend on interpersonal skills: "maintain excellent interpersonal relationships with all babcock center staff. "
Organizational skills. Many administrative services assistant duties rely on organizational skills. "secretaries and administrative assistants keep files, folders, and schedules in order so that an office runs efficiently.," so an administrative services assistant will need this skill often in their role. This resume example is just one of many ways administrative services assistant responsibilities rely on organizational skills: "support the facilities & custodial department with office operations and procedures in order to ensure organizational effectiveness and efficiency. "
Writing skills. This is an important skill for administrative services assistants to perform their duties. For an example of how administrative services assistant responsibilities depend on this skill, consider that "secretaries and administrative assistants write memos and emails when communicating with managers, employees, and customers." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of an administrative services assistant: "educated potential clients about health insurance products/policies explained deductibles/co-payments/underwriting processes; resolved customer service issues; processed new sales/renewals. ".
The three companies that hire the most administrative services assistants are:
- Horizon Bank5 administrative services assistants jobs
- HCR ManorCare5 administrative services assistants jobs
- H&E Equipment Services5 administrative services assistants jobs
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Administrative services assistant vs. Team assistant
A team assistant is an employee who is responsible for performing administrative duties to help members of the office team focus on their assigned projects. Under the direct supervision of team leaders, team assistants are required to schedule appointments with clients, organize internal team meetings, and alert team members of upcoming deadlines. They keep track of project expenses and purchase receipts and input those numbers into an accounting software program or spreadsheet. Team assistants must also order supplies and products when inventories are low.
While similarities exist, there are also some differences between administrative services assistants and team assistant. For instance, administrative services assistant responsibilities require skills such as "phone calls," "rehabilitation," "word processing," and "purchase orders." Whereas a team assistant is skilled in "patient care," "cleanliness," "patient charts," and "applied behavior analysis." This is part of what separates the two careers.
Team assistants really shine in the professional industry with an average salary of $56,346. Comparatively, administrative services assistants tend to make the most money in the finance industry with an average salary of $36,395.team assistants tend to reach similar levels of education than administrative services assistants. In fact, team assistants are 1.8% more likely to graduate with a Master's Degree and 0.0% more likely to have a Doctoral Degree.Administrative services assistant vs. Clerk's assistant/administrative assistant
A clerk's assistant/administrative assistant is responsible for supporting the company's operations and customers' needs by performing administrative and clerical duties as needed. Clerk's assistants/administrative assistants respond to customers' inquiries and concerns, acknowledging and processing orders, and posting their payments. They also sort company documents, manage office supply inventory, submit business transaction reports, schedule appointments, and operate office equipment. A clerk's assistant/administrative assistant must be very organized. They must also have excellent time-management and multitasking skills to perform office duties with high accuracy and efficiency under minimal supervision.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that administrative services assistant responsibilities requires skills like "home health," "patients," "payroll," and "phone calls." But a clerk's assistant/administrative assistant might use other skills in their typical duties, such as, "dmv," "direct calls," "clerical tasks," and "office machines."
Clerks's assistant/administrative assistant earn a lower average salary than administrative services assistants. But clerks's assistant/administrative assistant earn the highest pay in the government industry, with an average salary of $37,752. Additionally, administrative services assistants earn the highest salaries in the finance with average pay of $36,395 annually.In general, clerks's assistant/administrative assistant achieve similar levels of education than administrative services assistants. They're 1.7% less likely to obtain a Master's Degree while being 0.0% more likely to earn a Doctoral Degree.Administrative services assistant vs. Administrative support
Administrative support specialists provide different types of governmental assistance. They carry out varied clerical duties in almost all industries. Most of these duties revolve around supervising and distributing information within an organization. This typically includes taking memos, answering phone calls, and managing, storing, and organizing files. They are also responsible for receiving and sending correspondence and greeting customers and clients. Some administrative support may be required to have vast professional knowledge as their duties are more specialized than the others.
The required skills of the two careers differ considerably. For example, administrative services assistants are more likely to have skills like "home health," "rehabilitation," "hr," and "calendar management." But a administrative support is more likely to have skills like "excellent organizational," "human resources," "database management," and "basic math."
Administrative supports make a very good living in the technology industry with an average annual salary of $40,623. On the other hand, administrative services assistants are paid the highest salary in the finance industry, with average annual pay of $36,395.administrative supports typically earn similar educational levels compared to administrative services assistants. Specifically, they're 1.0% more likely to graduate with a Master's Degree, and 0.1% more likely to earn a Doctoral Degree.Administrative services assistant vs. Operations administrator assistant
An operations administrator assistant is primarily in charge of performing support tasks while overseeing the operations within a company or organization. Typically, their responsibilities revolve around answering inquiries within the workplace, responding to clients' calls and questions, managing schedules, arranging appointments, and maintaining accurate records of all transactions among employees, clients, and vendors. There are also instances where one must assist senior administrators with their travel arrangements and help staff with complex issues. Furthermore, as an assistant, it is essential to implement the policies and regulations of the company.
Types of administrative services assistant
Updated January 8, 2025