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Administrative services director skills for your resume and career

Updated January 8, 2025
6 min read
Below we've compiled a list of the most critical administrative services director skills. We ranked the top skills for administrative services directors based on the percentage of resumes they appeared on. For example, 16.7% of administrative services director resumes contained patients as a skill. Continue reading to find out what skills an administrative services director needs to be successful in the workplace.

15 administrative services director skills for your resume and career

1. Patients

Here's how administrative services directors use patients:
  • Worked directly with Group Home owners for a cohesive team approach when caring for hospice patients living in their homes.
  • Streamlined the internal processes to accept patients within 48 hours from any office and to accept walk-ins for emergencies.

2. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how administrative services directors use patient care:
  • Collaborate with physicians in delivering optimal patient care, problem identification and departmental planning.
  • Facilitate standardization of the design and implementation of network patient care standards.

3. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how administrative services directors use human resources:
  • Led a team consisting of a Human Resources Administrator Supervisor, Procurement Officer Supervisor, and Budget Analyst.
  • Introduced walking trails, Healthy Eating initiatives, and workplace safety awareness programs in concert with Human Resources.

4. Service Line

A service line refers to a marked area/line either indoor or outdoors indicating where services are to be received in a given environment usually in public places. In tennis or badminton, it refers to a marked area on the playing court where the ball must be served and if not served on this area, the serving is rendered null.

Here's how administrative services directors use service line:
  • Established and developing Neuro-Interventional Service line through coordination of multiple departments and disciplines.
  • Assessed quality assurance and financial performance, and provided oversight to service line marketing and contracting.

5. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how administrative services directors use payroll:
  • Provided local administration of corporate benefits and payroll.
  • Performed human resource generalist duties inclusive of compensation, incentive plans, payroll activity, personnel files, benefits, etc.

6. Health System

A health system or a health care system consists of the different health institutions, organizations, and other resources that promote health as a whole. One of the objectives of this is ensuring that all residents in a particular community or industry are protected and secured through an organized health system. Also, it is to protect people against financial crises because of illnesses or illnesses.

Here's how administrative services directors use health system:
  • Represented Health System in various community forums to foster relationships and communicate our mission.
  • Research data regarding major equipment acquisitions that impact the total health system environment.

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7. Patient Satisfaction

Here's how administrative services directors use patient satisfaction:
  • Developed, implemented and monitored a Patient Satisfaction Survey for inpatient units.
  • Developed and implemented tracking tools to assess no show rates, volumes and patient satisfaction.

8. Surgery

Here's how administrative services directors use surgery:
  • Identify and develop new services defined as appropriate for ambulatory surgery centers.
  • Led a team that designed, submitted a CON and developed a new $10M ambulatory surgery center/day hospital.

9. Administrative Services

Here's how administrative services directors use administrative services:
  • Work with administrative services area and other divisions to help identify areas that eliminate duplication and confusion by streamlining procedures.
  • Obtained additional responsibility of managing Administrative Services and improved the efficiency while expanding services offered without increasing expenses or staff.

10. Customer Satisfaction

Here's how administrative services directors use customer satisfaction:
  • Earned administrative responsibility for Central Scheduling Department following cross functional project success in improving operational efficiency and customer satisfaction.
  • Process Improvement-Redesigned the scheduling and intake process flow leading to efficiency in staff use and better customer satisfaction.

11. Employee Engagement

Here's how administrative services directors use employee engagement:
  • Recognized as a leader striving for employee engagement and satisfaction in a highly unionized environment.
  • Served on numerous committees: Infection Control, Quality Assurance, Safety, Compliance (Compliance Officer), Employee Engagement.

12. Program Development

Program development refers to a road for developers to guide them on creating and developing viable community programs. Since it provides an action plan for the project, it is a continuous process that only ends with the program's full implementation.

Here's how administrative services directors use program development:
  • Initiated case management, program development and implementation.
  • Participated in program development and implementation.

13. Strategic Plan

Here's how administrative services directors use strategic plan:
  • Designed and implemented Strategic Planning processes and an integrated performance measurement system based on Balanced Scorecard methodology.
  • Provided leadership in the development of all departmental initiatives and strategic planning.

14. Rehabilitation

Here's how administrative services directors use rehabilitation:
  • Supported the development and implementation of a successful community re-entry rehabilitation program.
  • Assisted in opening, operating and closing nursing and rehabilitation centers.

15. Oncology

Oncology is defined as the facet of medicine that deals with cancer. Oncology also deals with the prevention and diagnosis of these diseases. A medical professional who has studied the discipline of oncology is referred to as an ‘oncologist'. An oncologist can further specialize in their discipline and become a medical oncologist, surgical oncologist, or radiation oncologist.

Here's how administrative services directors use oncology:
  • Assessed feasibility of developing satellite site for Radiation Oncology services on South Shore.
  • Improved patient continuity and communication between the inpatient setting and the oncology hematology care staff.
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List of administrative services director skills to add to your resume

Administrative services director skills

The most important skills for an administrative services director resume and required skills for an administrative services director to have include:

  • Patients
  • Patient Care
  • Human Resources
  • Service Line
  • Payroll
  • Health System
  • Patient Satisfaction
  • Surgery
  • Administrative Services
  • Customer Satisfaction
  • Employee Engagement
  • Program Development
  • Strategic Plan
  • Rehabilitation
  • Oncology
  • Direct Reports
  • Risk Management
  • Fiscal Management
  • Clinical Operations
  • FTE
  • CMS
  • Healthcare Administration
  • Administrative Oversight
  • Administrative Functions
  • Facilities Management
  • JCAHO
  • Staff Development
  • Office Equipment
  • Federal Regulations
  • Radiology
  • Business Development
  • Regulatory Compliance
  • Financial Reports
  • Clinical Services
  • Medicaid
  • State Regulations
  • Tertiary Care
  • Anesthesia
  • Capital Budgets
  • ICU
  • Endoscopy
  • Disciplinary Actions
  • Administrative Operations
  • Financial Operations
  • Ultrasound
  • Real Estate
  • Cost Savings

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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