Working as an Administrative Services Manager

What Does an Administrative Services Manager Do

Administrative services managers plan, direct, and coordinate supportive services of an organization. Their specific responsibilities vary, but administrative service managers typically maintain facilities and supervise activities that include recordkeeping, mail distribution, and office upkeep. In a small organization, they may direct all support services and may be called the business office manager. Large organizations may have several layers of administrative managers who specialize in different areas.

Duties

Administrative services managers typically do the following:

  • Buy, store, and distribute supplies
  • Supervise clerical and administrative personnel
  • Set goals and deadlines for their department
  • Develop, manage, and monitor records
  • Recommend changes to policies or procedures in order to improve operations, such as changing what supplies are kept or how to improve recordkeeping
  • Plan budgets for contracts, equipment, and supplies
  • Monitor the facility to ensure that it remains safe, secure, and well maintained
  • Oversee the maintenance and repair of machinery, equipment, and electrical and mechanical systems
  • Ensure that facilities meet environmental, health, and security standards and comply with government regulations

Administrative services managers plan, coordinate, and direct a broad range of services that allow organizations to operate efficiently. An organization may have several managers who oversee activities that meet the needs of multiple departments, such as mail, printing and copying, recordkeeping, security, building maintenance, and recycling.

The work of administrative services managers can make a difference in employees’ productivity and satisfaction. For example, an administrative services manager might be responsible for making sure that the organization has the supplies and services it needs. In addition, an administrative services manager who is responsible for coordinating space allocation might take into account employee morale and available funds when determining the best way to arrange a given physical space.

Administrative services managers also ensure that the organization honors its contracts and follows government regulations and safety standards.

Administrative services managers may examine energy consumption patterns, technology usage, and office equipment. For example, managers may recommend buying new or different equipment or supplies in order to lower energy costs or improve indoor air quality.

Administrative services managers also plan for maintenance and the future replacement of equipment, such as computers. A timely replacement of equipment can help save money for the organization, because eventually the cost of upgrading and maintaining equipment becomes higher than the cost of buying new equipment.

The following are examples of types of administrative services managers:

Contract administrators handle buying, storing, and distributing equipment and supplies. They also oversee getting rid of surplus or unclaimed property.

Facility managers oversee buildings, grounds, equipment, and supplies. Their duties fall into several categories, including overseeing operations and maintenance, planning and managing projects, and dealing with environmental factors.

Facility managers may oversee renovation projects to improve efficiency or ensure that facilities meet government regulations and environmental, health, and security standards. For example, they may influence building renovation projects by recommending energy-saving alternatives or efficiencies that reduce waste. In addition, facility managers continually monitor the facility to ensure that it remains safe, secure, and well maintained. Facility managers also are responsible for directing staff, including maintenance, grounds, and custodial workers.

Records and information managers develop, monitor, and manage an organization’s records. They provide information to executive management, and they ensure that employees throughout the organization follow information and records management guidelines. They may direct the operations of on-site or off-site records facilities. They should be familiar with the technology that is used to manage both physical and electronic records. Records and information managers also work closely with an organization’s attorneys, technology, and business operations personnel.

How To Become an Administrative Services Manager

Educational requirements vary by the type of organization and the work performed. Administrative services managers must have related work experience.

Education

A bachelor’s degree is typically required for someone to become an administrative services manager. However, some jobseekers may be able to enter the occupation with a high school diploma. Those with a bachelor’s degree typically study business, engineering, facility management, or information management.

Licenses, Certifications, and Registrations

The International Facility Management Association offers a competency-based professional certification program for administrative services managers. Completing this program may give prospective job candidates an advantage. The program has two levels: the Facilities Management Professional (FMP) certification and the Certified Facility Manager (CFM) certification. People entering the profession can get the FMP as a steppingstone to the CFM. For the CFM, applicants must meet certain educational and experience requirements. The CFM must be renewed every 3 years by completing continuing education and professional development requirements.

For records and information managers, the Institute of Certified Records Managers offers the Certified Records Manager (CRM) certification. For those specializing in information governance, ARMA International offers the Information Governance Professional (IGP) certification.

Work Experience

Administrative services managers must have related work experience reflecting managerial and leadership abilities. For example, contract administrators need experience in purchasing and sales, as well as knowledge of the variety of supplies, machinery, and equipment that their organization uses. Managers who are concerned with supply, inventory, and distribution should be experienced in receiving, warehousing, packaging, shipping, transportation, and related operations.

Advancement

Advancement of facility managers is based on the practices and size of individual organizations. Some facility managers transfer among departments within an organization or work their way up from technical positions. Others advance through a progression of facility management positions that offer additional responsibilities. Advancement is easier in large organizations that employ several levels and types of administrative services managers.

A master’s degree in business administration or a related field can enhance a manager’s opportunities to advance to a higher level position, such as director of administrative services. Some experienced managers may join or establish a management consulting firm to provide administrative management services to other organizations on a contract basis.

Important Qualities

Analytical skills. Administrative services managers must be able to review an organization’s procedures and find ways to improve efficiency.

Communication skills. Much of an administrative services manager’s time is spent working with other people. Therefore, communication is a key quality.

Detail oriented. Administrative services managers must pay attention to details. This quality is necessary across a range of tasks, from ensuring that the organization complies with building codes to managing the process of buying equipment.

Leadership skills. In managing workers and coordinating administrative duties, administrative services managers must be able to motivate employees and deal with issues that may arise.

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Average Salary$64,664
Job Growth Rate7%

Administrative Services Manager Jobs

Administrative Services Manager Career Paths

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Average Salary for an Administrative Services Manager

Administrative Services Managers in America make an average salary of $64,664 per year or $31 per hour. The top 10 percent makes over $96,000 per year, while the bottom 10 percent under $43,000 per year.
Average Salary
$64,664

Best Paying Cities

City
Average Salary

Recently Added Salaries

Job TitleCompanyCompanyStart DateSalary
Manager of Administrative Services II
Manager of Administrative Services II
State of Ct Judicial Branch
State of Ct Judicial Branch
06/30/2020
06/30/2020
$104,90606/30/2020
$104,906
Public Service Administrator-OPT 2(Fixed Assets/Property Control Manager)
Public Service Administrator-OPT 2(Fixed Assets/Property Control Manager)
State of Illinois
State of Illinois
06/20/2020
06/20/2020
$85,00006/20/2020
$85,000
Administrative Services Manager
Administrative Services Manager
United States Courts
United States Courts
06/17/2020
06/17/2020
$72,97506/17/2020
$72,975
State Program Administrator Manager Senior-Health Services Administrative Manager
State Program Administrator Manager Senior-Health Services Administrative Manager
State of Minnesota
State of Minnesota
05/30/2020
05/30/2020
$74,62505/30/2020
$74,625
Administrative Services Manager A
Administrative Services Manager A
Western Washington University
Western Washington University
05/26/2020
05/26/2020
$45,28805/26/2020
$45,288
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Administrative Services Manager Demographics

Gender

Female

61.3 %

Male

33.3 %

Unknown

5.5 %
Ethnicity

White

61.9 %

Hispanic or Latino

16.5 %

Black or African American

11.5 %
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Foreign Languages Spoken

Spanish

58.6 %

French

8.0 %

Chinese

3.4 %
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Administrative Services Manager Education

Schools

American InterContinental University

10.0 %

Arizona State University

7.3 %

Ashford University

6.4 %

University of Maryland - University College

6.4 %
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Majors

Business

36.2 %

Management

7.8 %

Accounting

6.9 %

Human Resources Management

5.1 %
Show More
Degrees

Bachelors

39.3 %

Masters

23.4 %

Associate

16.0 %

High School Diploma

9.0 %
Show More

Entry Level Jobs For Becoming An Administrative Services Manager

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Part Time
Internship
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Top Skills For an Administrative Services Manager

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 11.1% of administrative services managers listed administrative services on their resume, but soft skills such as analytical skills and management skills are important as well.

Best States For an Administrative Services Manager

Some places are better than others when it comes to starting a career as an administrative services manager. The best states for people in this position are New York, New Jersey, Maine, and Ohio. Administrative services managers make the most in New York with an average salary of $104,521. Whereas in New Jersey and Maine, they would average $95,819 and $93,416, respectively. While administrative services managers would only make an average of $87,103 in Ohio, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. New York

Total Administrative Services Manager Jobs:
1,280
Highest 10% Earn:
$168,000
Location Quotient:
1.22
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. New Jersey

Total Administrative Services Manager Jobs:
681
Highest 10% Earn:
$155,000
Location Quotient:
1.1
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Rhode Island

Total Administrative Services Manager Jobs:
88
Highest 10% Earn:
$134,000
Location Quotient:
1.25
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Administrative Services Manager Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming an administrative services manager. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

At Zippia, we went through countless administrative services manager resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Write an Administrative Services Manager Resume

At Zippia, we went through countless administrative services manager resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

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Top Administrative Services Manager Employers

1. US Army
4.0
Avg. Salary: 
$53,674
Administrative Services Managers Hired: 
24+
2. US MARINE CORPS
4.3
Avg. Salary: 
$57,440
Administrative Services Managers Hired: 
19+
3. Kaiser Permanente
4.8
Avg. Salary: 
$57,417
Administrative Services Managers Hired: 
19+
4. U.S. Navy
4.1
Avg. Salary: 
$53,690
Administrative Services Managers Hired: 
18+
5. CACI International
4.9
Avg. Salary: 
$79,574
Administrative Services Managers Hired: 
9+
6. Nationwide Mutual Insurance ...
4.8
Avg. Salary: 
$56,413
Administrative Services Managers Hired: 
8+

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Recently Added Administrative Services Manager Jobs

Updated October 2, 2020