Administrative services supervisor job description
Updated March 14, 2024
8 min read
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Example administrative services supervisor requirements on a job description
Administrative services supervisor requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in administrative services supervisor job postings.
Sample administrative services supervisor requirements
- Bachelor's degree in a related field
- Minimum of 5 years of administrative services experience
- Proficiency in office management software
- Excellent communication and organizational skills
- Ability to work independently and in a team setting
Sample required administrative services supervisor soft skills
- Strong problem-solving skills
- Ability to multitask and manage multiple projects
- Flexibility and adaptability
- High attention to detail
- Strong customer service orientation
Administrative services supervisor job description example 1
State of Ohio administrative services supervisor job description
The Ohio Department of Job and Family Services (ODJFS) is a $3.5 billion agency with approximately 2,500 employees. ODJFS develops and supervises the state's public assistance, workforce development, unemployment insurance, child and adult protective services, adoption, childcare, and child support programs. ODJFS' mission is to improve the well-being of Ohio's workforce and families by promoting economic self-sufficiency and ensuring the safety of Ohio's most vulnerable citizens.
At ODJFS, we offer our employees a rewarding work experience in public service helping Ohioans achieve a sustainable lifestyle that includes generous benefit options and a flexible work life balance making our agency a great place to work!
* Low-cost health care benefits with FREE dental and vision
* Guaranteed 11 paid holidays each year
* Significant employer paid OPERS contributions
* Employee tuition reimbursement programs
* Wellness incentives for healthcare participants
* And much more!
To learn more about ODJFS, please visit our website at www.jfs.ohio.gov, find us on LinkedIn and follow us on Facebook.
Major Duties and Responsibilities
Under administrative supervision, plans, directs, and coordinates all functions of Records Automation and Mailroom Services for the Ohio Department of Job and Family Services (ODJFS): directs and oversees mailroom activities including pickups, sorting, and delivery of incoming and outgoing mail; directs and oversees records automation functions including sorting, scanning, and indexing of agency mail and records (e.g., paper and/or microform); implements and maintains scanning software (e.g., Kofax; Datacap; FastFiche); coordinates records automation and mailroom equipment usage and operation (e.g., scanners; postage meters; slicers; vehicles; printers); performs quality checks of scanned images to ensure digital records quality are acceptable; confers with users, vendors, technical staff, and/or program staff; troubleshoots questions and/or concerns regarding Records Automation and Mailroom Services; generates and provides reports and data analysis on mail and scanning production to management as required.
Supervises assigned staff (e.g., assigns work and provides direction; makes recommendations for hire; reviews work and provides feedback; establishes employee goals; conducts performance evaluations; monitors and evaluates staff performance; approves/disapproves requests for leave; recommends disciplinary action; conducts staff meetings; encourages staff development).
Performs other related duties as assigned (e.g., participates in and conducts staff meetings; travels to attend meetings and trainings; operates personal computer to produce correspondence, reports, and other documents; maintains logs, records, and files).
The following are the minimum qualifications for this position. Applicants must specifically identify how the required job qualifications are met in the Education and/or Work Experience - "Job Duties" Sections of the application. Listing qualifications in the Summary of Qualifications & Relevant Coursework and/or Supplementary Comments Section will not be considered when determining if you meet the minimum job qualifications.
Option #1
Completion of undergraduate core program in business, OR public administration, OR closely related area.
Option #2
(24) months experience in administrative, management, OR supervisory position.
Option #3
Equivalent of Minimum Class Qualifications noted above.
At ODJFS, we offer our employees a rewarding work experience in public service helping Ohioans achieve a sustainable lifestyle that includes generous benefit options and a flexible work life balance making our agency a great place to work!
* Low-cost health care benefits with FREE dental and vision
* Guaranteed 11 paid holidays each year
* Significant employer paid OPERS contributions
* Employee tuition reimbursement programs
* Wellness incentives for healthcare participants
* And much more!
To learn more about ODJFS, please visit our website at www.jfs.ohio.gov, find us on LinkedIn and follow us on Facebook.
Major Duties and Responsibilities
Under administrative supervision, plans, directs, and coordinates all functions of Records Automation and Mailroom Services for the Ohio Department of Job and Family Services (ODJFS): directs and oversees mailroom activities including pickups, sorting, and delivery of incoming and outgoing mail; directs and oversees records automation functions including sorting, scanning, and indexing of agency mail and records (e.g., paper and/or microform); implements and maintains scanning software (e.g., Kofax; Datacap; FastFiche); coordinates records automation and mailroom equipment usage and operation (e.g., scanners; postage meters; slicers; vehicles; printers); performs quality checks of scanned images to ensure digital records quality are acceptable; confers with users, vendors, technical staff, and/or program staff; troubleshoots questions and/or concerns regarding Records Automation and Mailroom Services; generates and provides reports and data analysis on mail and scanning production to management as required.
Supervises assigned staff (e.g., assigns work and provides direction; makes recommendations for hire; reviews work and provides feedback; establishes employee goals; conducts performance evaluations; monitors and evaluates staff performance; approves/disapproves requests for leave; recommends disciplinary action; conducts staff meetings; encourages staff development).
Performs other related duties as assigned (e.g., participates in and conducts staff meetings; travels to attend meetings and trainings; operates personal computer to produce correspondence, reports, and other documents; maintains logs, records, and files).
The following are the minimum qualifications for this position. Applicants must specifically identify how the required job qualifications are met in the Education and/or Work Experience - "Job Duties" Sections of the application. Listing qualifications in the Summary of Qualifications & Relevant Coursework and/or Supplementary Comments Section will not be considered when determining if you meet the minimum job qualifications.
Option #1
Completion of undergraduate core program in business, OR public administration, OR closely related area.
Option #2
(24) months experience in administrative, management, OR supervisory position.
Option #3
Equivalent of Minimum Class Qualifications noted above.
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Administrative services supervisor job description example 2
Conduent administrative services supervisor job description
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Track Description:
* Requires broad technical expertise and industry knowledge.
* Is accountable for functional, operational, and/or program management.
* Assists others in achieving goals.
* Manages performance appraisals and pay reviews.
* Manages training for 3 or more employees.
* Manages hiring and termination actions.
* Requires broad technical expertise and industry knowledge.
* Accountable for functional, operational, and/or program management.
General Profile
* Supervises daily tasks of complex business, technical support, or production teams.
* Responsible for the success of the team.
* Works within established precedents and practices.
* Examines information to solve ongoing problems.
* Ability to perform work unsupervised.
Functional Knowledge
* Comprehensive understanding of a range of processes, procedures, systems and concepts in own field.
Business Expertise
* Understands how to coordinate efforts across teams to achieve goals.
Impact
* Impacts a team, by example, through the quality service and information provided.
Leadership
* Provides daily team supervision. (e.g., coaching on performance, coordinating activities, checking on quality, and work progress)
Problem Solving
* Solves problems and evaluates possible solutions using technical experience and precedents.
Interpersonal Skills
* Uses tact to exchange ideas and information concisely and rationally.
Responsibility Statements
* Supervises the day-to-day activity of the Benefits and Human Resource Administration department.
* Ensures on-going performance, meets established guidelines, provides coaching and feedback, and conducts annual performance reviews.
* Facilitates resolutions to complex problems and escalations.
* Ensures all levels of service are met as per client expectations.
* Ensures appropriate staffing levels and facilitates the allocation of work.
* Interfaces with the client to identify and resolve on-going issues.
* Performs other duties as assigned.
* Complies with all policies and standards.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy.
At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Track Description:
* Requires broad technical expertise and industry knowledge.
* Is accountable for functional, operational, and/or program management.
* Assists others in achieving goals.
* Manages performance appraisals and pay reviews.
* Manages training for 3 or more employees.
* Manages hiring and termination actions.
* Requires broad technical expertise and industry knowledge.
* Accountable for functional, operational, and/or program management.
General Profile
* Supervises daily tasks of complex business, technical support, or production teams.
* Responsible for the success of the team.
* Works within established precedents and practices.
* Examines information to solve ongoing problems.
* Ability to perform work unsupervised.
Functional Knowledge
* Comprehensive understanding of a range of processes, procedures, systems and concepts in own field.
Business Expertise
* Understands how to coordinate efforts across teams to achieve goals.
Impact
* Impacts a team, by example, through the quality service and information provided.
Leadership
* Provides daily team supervision. (e.g., coaching on performance, coordinating activities, checking on quality, and work progress)
Problem Solving
* Solves problems and evaluates possible solutions using technical experience and precedents.
Interpersonal Skills
* Uses tact to exchange ideas and information concisely and rationally.
Responsibility Statements
* Supervises the day-to-day activity of the Benefits and Human Resource Administration department.
* Ensures on-going performance, meets established guidelines, provides coaching and feedback, and conducts annual performance reviews.
* Facilitates resolutions to complex problems and escalations.
* Ensures all levels of service are met as per client expectations.
* Ensures appropriate staffing levels and facilitates the allocation of work.
* Interfaces with the client to identify and resolve on-going issues.
* Performs other duties as assigned.
* Complies with all policies and standards.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy.
At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.
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Administrative services supervisor job description example 3
Kaiser Permanente administrative services supervisor job description
Please speak with Compensation before posting this position. Directs and supervises two or more distinct groups of non-exempt and/or entry level exempt employees engaged in administrative/processing/support activities in separate functional areas. Supervises the day-to-day activities in accordance with applicable regulations and cost containment efforts. Conducts analyses and produces management reports. Identifies, coordinates and implements projects/programs to improve the quality and cost-effectiveness of operations. Provides support and advice to management.
Essential Responsibilities:
+ Please speak with Compensation before posting this position.
+ Supervises daily operations and actively assists and provides direction to subordinates as required.
+ May perform, especially in staff or professional groups, ongoing operational tasks of organizational units.
+ Provides human resources support including managing the hiring, salary determination and competency assessment processes.
+ Coordinates multiple projects, orchestrates meetings, develops timelines.
+ Ensures projects are completed on schedule following established procedures and schedules.
+ Promotes a team environment and provides work direction and guidance including coaching, professional development and training.
+ Resolves grievances. Assists manager with development of short and long-range departmental goals and objectives.
+ Administers budgets to meet the fiscal goals for capital, payroll and non-payroll expenses; performs financial and staffing analysis.
+ Produces management information reports.
+ Reviews department/unit/area performance to ensure quality and/or quantity goals are met to include business and financial aspects.
+ Develops operating and customer service procedures. Serves as a liaison between management, other departments, subordinates and/or members.
+ Resolves problems and complaints from client departments, other managers and/or members.
+ Ensures compliance with department/organization policies/procedures.
+ Conducts training sessions for professional development, systems training and train-the-trainer program.
Basic Qualifications:
Experience
+ Minimum three (3) years of experience supervising a multi-disciplinary staff of non-exempt and entry level exempt employees.
Education
+ Bachelor's degree required, OR four (4) years of experience in a directly related field.
+ High School Diploma or General Education Development (GED) required.
License, Certification, Registration
+ N/A
Additional Requirements:
+ Experience and knowledge of procedures/policies/regulations in a specific functional area.
+ Proficient in a variety of software applications.
+ Ability to effectively coordinate multiple projects, use time management skills and independent judgment.
+ Ability to adapt to shifting priorities; team player, tactful and diplomatic.
+ Strong customer service and interpersonal skills required to communicate effectively with all levels of management internal/external.
+ Experience conducting training programs.
+ Experience with budget management.
+ Must be able to work in a Labor/Management Partnership environment.
Notes:
+ Must work alternating weekends. May be asked to float to Flu and COVID vaccine clinics as needed.
COMPANY: KAISER
TITLE: Supervisor Administration Services - Temporary
LOCATION: Bellflower, California
REQNUMBER: 1003564
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.
Essential Responsibilities:
+ Please speak with Compensation before posting this position.
+ Supervises daily operations and actively assists and provides direction to subordinates as required.
+ May perform, especially in staff or professional groups, ongoing operational tasks of organizational units.
+ Provides human resources support including managing the hiring, salary determination and competency assessment processes.
+ Coordinates multiple projects, orchestrates meetings, develops timelines.
+ Ensures projects are completed on schedule following established procedures and schedules.
+ Promotes a team environment and provides work direction and guidance including coaching, professional development and training.
+ Resolves grievances. Assists manager with development of short and long-range departmental goals and objectives.
+ Administers budgets to meet the fiscal goals for capital, payroll and non-payroll expenses; performs financial and staffing analysis.
+ Produces management information reports.
+ Reviews department/unit/area performance to ensure quality and/or quantity goals are met to include business and financial aspects.
+ Develops operating and customer service procedures. Serves as a liaison between management, other departments, subordinates and/or members.
+ Resolves problems and complaints from client departments, other managers and/or members.
+ Ensures compliance with department/organization policies/procedures.
+ Conducts training sessions for professional development, systems training and train-the-trainer program.
Basic Qualifications:
Experience
+ Minimum three (3) years of experience supervising a multi-disciplinary staff of non-exempt and entry level exempt employees.
Education
+ Bachelor's degree required, OR four (4) years of experience in a directly related field.
+ High School Diploma or General Education Development (GED) required.
License, Certification, Registration
+ N/A
Additional Requirements:
+ Experience and knowledge of procedures/policies/regulations in a specific functional area.
+ Proficient in a variety of software applications.
+ Ability to effectively coordinate multiple projects, use time management skills and independent judgment.
+ Ability to adapt to shifting priorities; team player, tactful and diplomatic.
+ Strong customer service and interpersonal skills required to communicate effectively with all levels of management internal/external.
+ Experience conducting training programs.
+ Experience with budget management.
+ Must be able to work in a Labor/Management Partnership environment.
Notes:
+ Must work alternating weekends. May be asked to float to Flu and COVID vaccine clinics as needed.
COMPANY: KAISER
TITLE: Supervisor Administration Services - Temporary
LOCATION: Bellflower, California
REQNUMBER: 1003564
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.
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Updated March 14, 2024
Updated March 14, 2024