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Administrative services supervisor skills for your resume and career

Updated January 8, 2025
5 min read
Quoted experts
Angela Robbins Ph.D.,
Amanda Carpenter
Below we've compiled a list of the most critical administrative services supervisor skills. We ranked the top skills for administrative services supervisors based on the percentage of resumes they appeared on. For example, 12.6% of administrative services supervisor resumes contained support services as a skill. Continue reading to find out what skills an administrative services supervisor needs to be successful in the workplace.

15 administrative services supervisor skills for your resume and career

1. Support Services

Support services are services that support the organization internally and are usually non-revenue generating. Examples include, IT, admin, HR, etc.

Here's how administrative services supervisors use support services:
  • Supervised support services for a third party health insurance administrator.
  • Coordinated and directed support services workers.

2. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how administrative services supervisors use payroll:
  • Administered payroll operations and support for construction crew (union), construction managers and clerical staff.
  • Performed all company accounting; Accounts Payable, Accounts Receivable, General Journal entries, Payroll.

3. Professional Development

Professional development means to have the essential training certification or education with the purpose of earning and having a successful career. Every job requires a different set of skills. However, new skills may be needed in the future. Professional development, in this regard, helps people to develop and polish the skills and become efficient workers.

Here's how administrative services supervisors use professional development:
  • Career Service Employee Council Planning Committee member (2011) and Professional Development Council member (2011-2012).
  • Provided training, coaching and professional development to members of the management and administrative teams.

4. Performance Evaluations

Performance evaluation is a formal and productive process to measure an employee's work and results based on their job responsibilities over a defined period of time and to properly measure an employee's contribution to the workforce and employers and achieve a high level of quality and quantity of work produced. The evaluation also helps employees provide information about deficiencies in job performance and the company's expectations for the future.

Here's how administrative services supervisors use performance evaluations:
  • Coordinated personnel activities including preparing job descriptions, advertising, and interviewing, Prepared performance evaluations for all employees.
  • Conducted performance evaluations and used employee feedback to implement methods to improve department performance.

5. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how administrative services supervisors use customer service:
  • Provided overall coordination of administrative functions to provide for superior office efficiency and customer service to both internal and external customers.
  • Evaluated telephony services and developed the inbound contact center to enhance the client customer service experience while optimizing efficiency.

6. Rehabilitation

Here's how administrative services supervisors use rehabilitation:
  • Prepped patients for rehabilitation treatments, and updating and organizing patient medical records.
  • Act as lead staff to support Council representatives on external committees (Rehabilitation Council of Texas).

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7. Administrative Services

Here's how administrative services supervisors use administrative services:
  • Supervised and coordinated activities of staff engaged in project mail room, document imaging and administrative services.
  • Managed administrative services and supported centralized operations for the Freddie Mac Foundation and Community Relations Division.

8. ISO

Here's how administrative services supervisors use iso:
  • Developed procedures to meet ISO requirements and maintained department manual.
  • Worked closely with internal and external auditors and local EH&S Administrator to become and maintain the ISO Certification Program.

9. Personnel Actions

A personnel action means any action taken which affects compensation, appointment, promotion, transfer, assignment, reassignment, reinstatement, evaluation of performance, layoff, dismissal, discipline, commendations, or any other action that affects the status of employment, etc. For example organizational reassignment, hiring an employee, or an employee leaving the company, are represented by separate personnel actions.

Here's how administrative services supervisors use personnel actions:
  • Process personnel actions for new or transferring employees.
  • Reviewed and edited correspondence and ensured tracking and accountability of all personnel actions were distributed and executed properly.

10. Disciplinary Actions

Disciplinary actions refer to a corrective measure taken against an employee for unsatisfactory behavior. Many work environments have a tiered system for disciplinary action, where the first warning is verbal and the second is written. Disciplinary action may be given after a weak performance review, a violation of company rules and policies, or a poor customer review.

Here's how administrative services supervisors use disciplinary actions:
  • Respond to and address employee relations issues, work with Human Resources to ensure proper documentation and disciplinary actions.
  • Administered progressive discipline practices, accomplished disciplinary actions, career development and performance reviews of assigned employees.

11. Performance Reviews

Performance reviews refer to the official evaluation of a worker's performance done by the manager. The evaluation then helps the superior identify the worker's strengths and weaknesses and offers valuable feedback to help him overcome his shortcomings. This assessment also helps a worker set a future goal for himself and identify ways to better his future performance. Performance Reviews may be done on a monthly or yearly basis, depending on the company.

Here's how administrative services supervisors use performance reviews:
  • Provided input to Administrative Manager related to employee performance for performance reviews and disciplinary action.
  • Conducted interviews for temporary hires, conducted performance reviews.

12. Direct Reports

Here's how administrative services supervisors use direct reports:
  • Provided counseling and evaluations for direct reports.
  • Hire, train, and manage a staff of administrative clerks, receptionists, and company store direct reports.

13. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how administrative services supervisors use hr:
  • Provided HR support for hiring practices, including candidate scheduling, group interview module creation, and follow up procedures.
  • Provide front-line HR services to include interpreting and applying HR policies and support related to regulations.

14. Financial Reports

Here's how administrative services supervisors use financial reports:
  • Compiled and generated financial reports for senior management.
  • Generated monthly budget reports and month-end financial reports.

15. Property Management

Property management is the regular oversight of commercial, residential, or industrial real estate by a third-party contractor. Property management includes the day-to-day care of the property, fixing minor and major issues, and monitoring the security of the property.

Here's how administrative services supervisors use property management:
  • Work with the hired Property Management team on a daily basis to resolve issues.
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What skills help Administrative Services Supervisors find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What type of skills will young administrative services supervisors need?

Angela Robbins Ph.D.Angela Robbins Ph.D. LinkedIn profile

Associate Professor of History, Meredith College

History majors are in high demand in government, business, and non-profits because of the knowledge and skills they gain in the classroom. History majors, in particular, are especially good at contextualizing-that is, explaining how an event or discussion fits within the big picture. This includes how things that are going on today-such as the Capitol riot on January 6-connects to the Constitution, the balance of powers, the way democracy works, and related issues such as the implications of propaganda and misinformation. This goes well beyond merely expressing an opinion or debating two sides of an issue. Students of history do their research and practice skills of analysis, collecting and scrutinizing evidence rather than taking something at face value or only relying on a single source. We take sources apart to evaluate the credentials of their creators and search for bias. We examine sources from various creators so we take into account multiple experiences and points of view. Then we synthesize-or bring the sources together-in order to communicate what it all means. These skills are desired by employers and translate well into many careers and work environments. Seeking good evidence to answer questions and solve problems, whether that's in the classroom today or working with clients later, is a skill that employers highly value.

Students are practicing other skills that are necessary to success in the workplace, whether that will be in person or online. Time management, seeing a project through from start to finish, hosting and contributing to meetings, working on a team-whether it's two people or ten-and creating appropriate types of presentations to communicate ideas are all things our students can tell their employers they will come in with so they can hit the ground running. In addition, our majors develop self-awareness, empathy, and an appreciation of diverse opinions and approaches to problems through investigation of the life experiences of historical figures and their classroom discussions with classmates. Certainly, every employer wants you to learn the specifics within their sector, but these skills are fairly universal and will benefit majors as they move from the classroom to career.

What technical skills for an administrative services supervisor stand out to employers?

Amanda CarpenterAmanda Carpenter LinkedIn profile

Director, California State University Channel Islands

-Data analytics skills are critical technical skills that stand out to employers in today's market. According to NACE (2018), the use of data analytics is projected to have the most significant impact on an organization's operational efficiency and revenue generation.
-Source (NACE): www.naceweb.org

What soft skills should all administrative services supervisors possess?

Brandy BaileyBrandy Bailey LinkedIn profile

Career Coach, Ohio University - Lancaster Campus

Soft skills may vary depending on the employer, industry, and personal opinions. My biggest ones are communication skills, adaptability, self-awareness, teamwork, problem-solving, intercultural competency, creativity or innovation, and time management.
Do you want to know more?
Read more about what experts have to say about administrative services supervisor

List of administrative services supervisor skills to add to your resume

Administrative services supervisor skills

The most important skills for an administrative services supervisor resume and required skills for an administrative services supervisor to have include:

  • Support Services
  • Payroll
  • Professional Development
  • Performance Evaluations
  • Customer Service
  • Rehabilitation
  • Administrative Services
  • ISO
  • Personnel Actions
  • Disciplinary Actions
  • Performance Reviews
  • Direct Reports
  • HR
  • Financial Reports
  • Property Management
  • Travel Arrangements
  • Purchase Orders
  • Administrative Assistants
  • Mailroom
  • Expense Reports
  • Administrative Functions
  • Event Planning
  • Office Equipment
  • Office Management
  • Word Processing
  • Office Operations
  • Office Services
  • Administrative Processes
  • CPR
  • Customer Complaints
  • PowerPoint
  • HIPAA
  • Process Improvement
  • Staff Development
  • Budget Preparation
  • Service Calls
  • Administrative Policies
  • Career Development
  • Training Materials
  • Performance Appraisals
  • Vendor Contracts
  • Bank Deposits
  • Customer Relations
  • FMLA

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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