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Administrative specialist vs customer service administrator

The differences between administrative specialists and customer service administrators can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become an administrative specialist, becoming a customer service administrator takes usually requires 6-12 months. Additionally, an administrative specialist has an average salary of $38,758, which is higher than the $35,824 average annual salary of a customer service administrator.

The top three skills for an administrative specialist include customer service, data entry and powerpoint. The most important skills for a customer service administrator are strong customer service, data entry, and post sales.

Administrative specialist vs customer service administrator overview

Administrative SpecialistCustomer Service Administrator
Yearly salary$38,758$35,824
Hourly rate$18.63$17.22
Growth rate-8%-4%
Number of jobs71,227247,315
Job satisfaction--
Most common degreeBachelor's Degree, 48%Bachelor's Degree, 45%
Average age5040
Years of experience212

What does an administrative specialist do?

An administrative specialist is in charge of various clerical tasks to support supervisors and management staff. Their responsibility is to act as the main point of contact among clients through answering calls and responding to inquiries, managing schedules, arranging appointments and travel, addressing complaints and resolving internal issues, managing payroll, and keeping an organized database. Furthermore, an administrative specialist can also conduct research and analysis, prepare reports and other forms of documentation, and coordinate workflow in a particular area.

What does a customer service administrator do?

Customer service administrators supervise people in performing customer service and relations. They manage customer inquiries and oversee customer service representative needs and requirements. In carrying out their job, they function as the middlemen between customers and the company. Their job requires strong communication and clerical skills. They are expected to have a mindset focused on customers while being polite, helpful, and patient. Among their other responsibilities include sales promotion, answering phone calls, handling complaints and inquiries, and adherence to team goals and budget.

Administrative specialist vs customer service administrator salary

Administrative specialists and customer service administrators have different pay scales, as shown below.

Administrative SpecialistCustomer Service Administrator
Average salary$38,758$35,824
Salary rangeBetween $25,000 And $58,000Between $28,000 And $45,000
Highest paying CityWashington, DCFremont, CA
Highest paying stateCaliforniaAlaska
Best paying companyMetaWestinghouse Appliances Australia
Best paying industryTechnologyTechnology

Differences between administrative specialist and customer service administrator education

There are a few differences between an administrative specialist and a customer service administrator in terms of educational background:

Administrative SpecialistCustomer Service Administrator
Most common degreeBachelor's Degree, 48%Bachelor's Degree, 45%
Most common majorBusinessBusiness
Most common collegeWestern Carolina University-

Administrative specialist vs customer service administrator demographics

Here are the differences between administrative specialists' and customer service administrators' demographics:

Administrative SpecialistCustomer Service Administrator
Average age5040
Gender ratioMale, 24.4% Female, 75.6%Male, 20.3% Female, 79.7%
Race ratioBlack or African American, 9.3% Unknown, 3.9% Hispanic or Latino, 16.3% Asian, 3.8% White, 65.9% American Indian and Alaska Native, 0.7%Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 21.5% Asian, 6.8% White, 54.5% American Indian and Alaska Native, 0.7%
LGBT Percentage6%7%

Differences between administrative specialist and customer service administrator duties and responsibilities

Administrative specialist example responsibilities.

  • Participate in committee meetings by preparing minutes and presentation summaries, planning meeting agendas, and organizing and managing meeting logistics.
  • Process incoming and outgoing medical records with newly implement HIPAA requirements.
  • Maintain personnel records, electronic databases, oversee and administer department SharePoint website.
  • Redesign and reformat PowerPoint presentations, customize individual client presentations for specific look & feel.
  • Create and successfully implement a new faculty form to collect necessary information for payroll forms.
  • Conduct training of new personnel using spreadsheets & PowerPoint presentations to ensure compliance of organizational policies & procedures.
  • Show more

Customer service administrator example responsibilities.

  • Lead departmental operating reviews that are in line with expectations of HIPAA providing physician leaders with critical data.
  • Maintain daily teller duties by processing customer deposits and withdrawals, managing the vault and ATM, as needed.
  • Manage the sales order process; entering, picking and invoicing EDI and specialty accounts that have their own vendor portals.
  • Manage cleanliness and organization of work area and equipment.
  • Manage on-site registration at events including management of volunteers, registration setup, and coordinate all registration logistics.
  • Coordinate communications product deliveries with internal production managers, shipping department and freight forwarders to ensure contract and U.S. export compliance.
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Administrative specialist vs customer service administrator skills

Common administrative specialist skills
  • Customer Service, 14%
  • Data Entry, 6%
  • PowerPoint, 6%
  • Office Procedures, 5%
  • Patients, 5%
  • Payroll, 4%
Common customer service administrator skills
  • Strong Customer Service, 22%
  • Data Entry, 11%
  • Post Sales, 5%
  • Customer Inquiries, 5%
  • Purchase Orders, 3%
  • PowerPoint, 3%

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