5 Administrative Staff Resume Examples

Five Key Resume Tips For Writing An Administrative Staff Resume:

1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.
2.
The Right Skills
This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Personnel Files, be sure to list it in your resume’s skills section.
3.
Quantifiable Achievements
Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..
4.
ATS-Friendly
An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.
5.
Impeccable Formatting
Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.
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Zippia allows you to choose from different easy-to-use Administrative Staff templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Administrative Staff resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

 
Daniel Ford
Administrative Staff
Employment History
Administrative Staff2018 - Present
DeKalb County JailDecatur, GA
  • Provided clear and accurate communication to passengers, agents, flight crews and vendors.
  • Coordinated events, workshops and special projects for the administration.
Administrative Assistant/File Clerk2017 - 2018
Gwinnett CountyDecatur, GA
  • Manage communication regarding employee orientation and open enrollment for benefits by providing materials, pamphlets, and education.
  • Plan travel arrangements for 100+ executives and staff.
  • Explain human resources policies and procedures to all employees by acting as liaison to the Financial Services Department.
  • Work closely with Interns to train them on office procedures.
Medical Record Assistant2016 - 2017
Primary Care PartnersDecatur, GA
  • Intern of Dr. William Pena, MD, Ph.D; Internal Medicine Observed medical procedures and techniques
  • Recorded Patient Histories & Assisted Patients Assisted Physician with Procedures Stocked & Cleaned Exam Rooms Operated Autoclave & Performed EKGs
Education
High School Diploma In null2016 - 2016
 
 
Contact Information
Decatur, GA
(430) 555-9530
dford@example.com
Skills
Medical Records
Supervisory Staff
Daily Activities
Powerpoint
Administrative Intern
Facility
Conference Calls
Usar
Sales Floor
Administrative Matters
 
 
Lisa Flores
Administrative Staff
Madison, WI
(870) 555-2367
lflores@example.com
Skills
Word ProcessingInternetDatabaseTwitterReal EstateTravel ArrangementsTelephone CallsPowerpointHuman ResourcesProcedures
 
 
Employment History
Administrative Staff2020 - Present
UW HealthMadison, WI
  • Provided customer service to patients.
  • Worked on Audit and 1099's using Housing Management Systems and Quick Books.
  • Live chat with potential customers inquiring about insurance plans.
Administrative Support Clerk2019 - 2020
Hy-VeeMadison, WI
  • Cashier, prepare flowers for arrangement, and Customer Service.
  • Cashier, Cash Accountability, Customer Service, Deli, Stocking/Receiving, Meat, Frozen/Dairy.
  • Wine and Spirit Department Clerk Customer service Restock shelves with inventory and assess inventory levels.
  • Prepared and served customer orders.
  • Bank deposits for the drivers was on time for pick-up and correct.
  • Managed the Biology department's office mail; ensured timely delivery of mail to all department professors and staff members.
Associate Administrative Assistant2009 - 2019
Randstad USAJacksonville, FL
  • Provided temporary administrative assistance and customer service for Ryder Truck corporate company.
  • Screened telephone calls, inquiries and requests, and handled them when appropriate.
  • Compiled and processed batches using mathematical processes into a database.
Education
High School Diploma of null2009 - 2009
 
 
William Russell
Administrative Staff
Contact Information
Jacksonville, FL
(210) 555-0072
wrussell@example.com
Skills
  • Efficient Service
  • Travel Arrangements
  • Word Processing
  • Offering Assistance
  • Telephone Calls
  • Staff Members
  • General Contractors
  • Customer Service
  • Administrative Tasks
  • Financial Statements
 
 
Employment History
Administrative Staff2020 - Present
Randstad USA
Jacksonville, FL
  • Maintained Nuclear Learning Management System used to schedule classes and verified training requirements.
  • Assisted in several community health screenings by setting up screening stations, interviewing and collecting confidential information.
  • Provided support (including scheduling meetings, traveling and conferences) for the Director.
  • Generated reports in MS Word, Excel and PowerPoint.
  • Calendar management, meeting preparation, travel arrangement processing for Operations Director and Quality Director and teams.
Administrative Assistant, Production2019 - 2020
Bank of America
Jacksonville, FL
  • Review and process timesheets for submission to Payroll department.
  • Designed subject matter expert questions and answers for new customer service representatives.
  • Coordinate conference room scheduling with colleagues and external guests.
  • Maintain working knowledge of constantly changing guidelines and procedures.
  • Recruited to the pilot study for the implementation of a word processing center in 1979.
Customer Service Clerk2016 - 2019
Bank of America
Jacksonville, FL
  • Resolve account disputes while adhering to company policies and procedures.
  • Managed quality communication, customer support and product representation for each client.
  • Provided customer service, education, basic website troubleshooting, and problem resolution for checking and savings account holders Deepened/retained customer relationships
  • Answered incoming calls, provided exceptional customer service, met sales goals, handled customers questions and concerns regarding accounts.
  • Answered customer questions regarding problems with their accounts.
  • Process customer payments and answer fee related questions Respond to service inquiries and document customer complaints
Education
High School Diploma of null2016 - 2016
 
 
Christian Morris
Administrative Staff
Contact Info
Detroit, MI
(950) 555-1107
cmorris@example.com
Skills
Company Website
Financial Transactions
Ensure Accuracy
Photoshop
Data Base
ADP
Real Estate
Background Checks
Database
Telephone Calls
Employment History
Administrative Staff2019 - Present
American Red CrossDetroit, MI
  • Fielded high volume of calls on a multi-line switchboard.
  • Serve as 24/7 emergency contact Set up and maintained server backup systems and restored client data as needed from Sonicwall.
Clerk's Assistant/Administrative Assistant2016 - 2019
ManpowerGroupAnn Arbor, MI
  • Opened Title Orders, handled accounting for escrow closings, audit files, collections, payroll and reconciliation of accounts.
  • Generated MS spreadsheets and MS PowerPoint presentations.
  • Referred to PeopleSoft database for confirmation of facts.
  • Reconciled business reimbursement expenses, purchase orders and statements.
Administrative Assistant & Marketing Assistant2015 - 2016
SpeedwayWilberforce, OH
  • Processed refunds, exchanges, customer complaints and/or concerns.
  • Faxed and emailed needed documents to corporate office.
  • Provided aid and proficiency to the Team in digital shooting, Excel, Word, Powerpoint and Photo Impact presentations.
Education
Bachelor's Degree of Business2012 - 2015
Central State UniversityWilberforce, OH
 
 
Hannah Nelson
Administrative Staff
New York, NY
(370) 555-5265
hnelson@example.com
Experience
Administrative Staff2015 - Present
Macy'sNew York, NY
  • Handle confidential information in accordance with regulations.
  • Created, updated and controlled local procedures and work instruction.
  • Procured all office supplies, and administered confidential and emergency communications to 18 managers and 350 technicians.
  • Informed on organizational policies, practices, and procedures to ensure appropriate administrative protocol at all times.
Office Management Assistant2013 - 2015
D-R SERVICESWhite House Station, NJ
  • Answered phones, scheduling appointments, verifying patients insurance benefits.
  • Assisted with patient care; took patient vitals and performed EKG's
  • Verify patients eligibility and claim status with insurance companies.
  • Use the volunteer database to create weekly reports reflecting volunteer productivity hours and provide financial operating statistics.
Department Secretary2012 - 2013
Merck & Co.White House Station, NJ
  • Handle the resolution of administrative issues with department management and union employees concerning policies and procedures.
  • Assisted in the creation and distribution of PowerPoint presentations for company executives and outside affiliates.
  • Coordinated travel arrangements and prepare, reconcile and process expense reports using EZexpense.
  • Prepare travel expense reports, coordinated travel arrangements, schedule meetings, record time sheets and administer budget tracking.
Skills
WindowsUsarPowerpointCounselCommunicationFront OfficeQuickbooksHealthcareAdministrative InternTelephone Calls
Education
High School Diploma In null2012 - 2012
 
 
Daniel Ford
Administrative Staff
Employment History
Administrative Staff2018 - Present
DeKalb County JailDecatur, GA
  • Provided clear and accurate communication to passengers, agents, flight crews and vendors.
  • Coordinated events, workshops and special projects for the administration.
Administrative Assistant/File Clerk2017 - 2018
Gwinnett CountyDecatur, GA
  • Manage communication regarding employee orientation and open enrollment for benefits by providing materials, pamphlets, and education.
  • Plan travel arrangements for 100+ executives and staff.
  • Explain human resources policies and procedures to all employees by acting as liaison to the Financial Services Department.
  • Work closely with Interns to train them on office procedures.
Medical Record Assistant2016 - 2017
Primary Care PartnersDecatur, GA
  • Intern of Dr. William Pena, MD, Ph.D; Internal Medicine Observed medical procedures and techniques
  • Recorded Patient Histories & Assisted Patients Assisted Physician with Procedures Stocked & Cleaned Exam Rooms Operated Autoclave & Performed EKGs
Education
High School Diploma In null2016 - 2016
 
 
Contact Information
Decatur, GA
(430) 555-9530
dford@example.com
Skills
Medical Records
Supervisory Staff
Daily Activities
Powerpoint
Administrative Intern
Facility
Conference Calls
Usar
Sales Floor
Administrative Matters
 
 
Lisa Flores
Administrative Staff
Madison, WI
(870) 555-2367
lflores@example.com
Skills
Word ProcessingInternetDatabaseTwitterReal EstateTravel ArrangementsTelephone CallsPowerpointHuman ResourcesProcedures
 
 
Employment History
Administrative Staff2020 - Present
UW HealthMadison, WI
  • Provided customer service to patients.
  • Worked on Audit and 1099's using Housing Management Systems and Quick Books.
  • Live chat with potential customers inquiring about insurance plans.
Administrative Support Clerk2019 - 2020
Hy-VeeMadison, WI
  • Cashier, prepare flowers for arrangement, and Customer Service.
  • Cashier, Cash Accountability, Customer Service, Deli, Stocking/Receiving, Meat, Frozen/Dairy.
  • Wine and Spirit Department Clerk Customer service Restock shelves with inventory and assess inventory levels.
  • Prepared and served customer orders.
  • Bank deposits for the drivers was on time for pick-up and correct.
  • Managed the Biology department's office mail; ensured timely delivery of mail to all department professors and staff members.
Associate Administrative Assistant2009 - 2019
Randstad USAJacksonville, FL
  • Provided temporary administrative assistance and customer service for Ryder Truck corporate company.
  • Screened telephone calls, inquiries and requests, and handled them when appropriate.
  • Compiled and processed batches using mathematical processes into a database.
Education
High School Diploma of null2009 - 2009
 
 
William Russell
Administrative Staff
Contact Information
Jacksonville, FL
(210) 555-0072
wrussell@example.com
Skills
  • Efficient Service
  • Travel Arrangements
  • Word Processing
  • Offering Assistance
  • Telephone Calls
  • Staff Members
  • General Contractors
  • Customer Service
  • Administrative Tasks
  • Financial Statements
 
 
Employment History
Administrative Staff2020 - Present
Randstad USA
Jacksonville, FL
  • Maintained Nuclear Learning Management System used to schedule classes and verified training requirements.
  • Assisted in several community health screenings by setting up screening stations, interviewing and collecting confidential information.
  • Provided support (including scheduling meetings, traveling and conferences) for the Director.
  • Generated reports in MS Word, Excel and PowerPoint.
  • Calendar management, meeting preparation, travel arrangement processing for Operations Director and Quality Director and teams.
Administrative Assistant, Production2019 - 2020
Bank of America
Jacksonville, FL
  • Review and process timesheets for submission to Payroll department.
  • Designed subject matter expert questions and answers for new customer service representatives.
  • Coordinate conference room scheduling with colleagues and external guests.
  • Maintain working knowledge of constantly changing guidelines and procedures.
  • Recruited to the pilot study for the implementation of a word processing center in 1979.
Customer Service Clerk2016 - 2019
Bank of America
Jacksonville, FL
  • Resolve account disputes while adhering to company policies and procedures.
  • Managed quality communication, customer support and product representation for each client.
  • Provided customer service, education, basic website troubleshooting, and problem resolution for checking and savings account holders Deepened/retained customer relationships
  • Answered incoming calls, provided exceptional customer service, met sales goals, handled customers questions and concerns regarding accounts.
  • Answered customer questions regarding problems with their accounts.
  • Process customer payments and answer fee related questions Respond to service inquiries and document customer complaints
Education
High School Diploma of null2016 - 2016
 
 
Christian Morris
Administrative Staff
Contact Info
Detroit, MI
(950) 555-1107
cmorris@example.com
Skills
Company Website
Financial Transactions
Ensure Accuracy
Photoshop
Data Base
ADP
Real Estate
Background Checks
Database
Telephone Calls
Employment History
Administrative Staff2019 - Present
American Red CrossDetroit, MI
  • Fielded high volume of calls on a multi-line switchboard.
  • Serve as 24/7 emergency contact Set up and maintained server backup systems and restored client data as needed from Sonicwall.
Clerk's Assistant/Administrative Assistant2016 - 2019
ManpowerGroupAnn Arbor, MI
  • Opened Title Orders, handled accounting for escrow closings, audit files, collections, payroll and reconciliation of accounts.
  • Generated MS spreadsheets and MS PowerPoint presentations.
  • Referred to PeopleSoft database for confirmation of facts.
  • Reconciled business reimbursement expenses, purchase orders and statements.
Administrative Assistant & Marketing Assistant2015 - 2016
SpeedwayWilberforce, OH
  • Processed refunds, exchanges, customer complaints and/or concerns.
  • Faxed and emailed needed documents to corporate office.
  • Provided aid and proficiency to the Team in digital shooting, Excel, Word, Powerpoint and Photo Impact presentations.
Education
Bachelor's Degree of Business2012 - 2015
Central State UniversityWilberforce, OH
 

What Should Be Included In An Administrative Staff Resume

1

1. Add Contact Information To Your Administrative Staff Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Administrative Staff Resume Contact Information Example #1
JANE MOORE
Montgomery, AL 36043| 333-111-2222 | jane.moore@email.com

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2

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Majors
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Administrative Staff Resume Relevant Education Example #1
High School Diploma 2014 - 2016
Administrative Staff Resume Relevant Education Example #2
Bachelor's Degree In Business 2014 - 2016
Central State University Wilberforce, OH
3

3. Next, Create An Administrative Staff Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Top Skills for an Administrative Staff
Source: Zippia.com
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume
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4

4. List Your Administrative Staff Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.


Work History Example # 1
Administrative Staff
Howroyd-Wright Employment Agency
  • Assisted 12 Implementation Consultants with Project Management.
  • Worked successfully as part of a project team gathering requirements, conducting internet research & task management.
  • Provided support to department on Microsoft Office including Word, Excel, PowerPoint, Project and Access.
  • Organized and facilitated the Project Management Monthly Classroom Training for internal and external events.
  • Submitted all time for the Texas City branch to payroll department.

Work History Example # 2
Management Assistant
HCR ManorCare
  • Created use case models and functional specifications based on evaluation of user requirements.
  • Exported SQL statements Excel spreadsheets and summarized graphically to provide a visual story.
  • Acted as backup for Kronos timekeeping.
  • Prepared slides and graphs for presentations, using PowerPoint.
  • Received, processed, and sorted incoming paperwork form route techs and prepared it for billing and payroll.

Work History Example # 3
Administrative Staff
Macy's
  • Verified I-9 hiring documents and complete hiring procedures through Oracle / PeopleSoft and online forms.
  • Provided payroll support and enter data into databases and various office automation systems to maintain an electronic record system.
  • Collaborated with the store manager to allow for more efficient processes throughout the store.
  • Facilitated interview process, new hire training, and input of data into Peoplesoft.
  • Acted as liaison for the District Human Resource office for all HR matter.

Work History Example # 4
Administrative Staff
Kelly Services
  • Utilized deductive reasoning, internet research, Microsoft Streets & Maps to correct discrepancies and verify information.
  • Created agendas, PowerPoint presentations and planning for meetings and events.
  • Assisted with closure of all Liz Claiborne stores: * Created and forwarded closure notice to Managers and HVAC companies.
  • Provided telephone, online and face-to-face customer service/support within high-volume call centers (handling calls/internet inquiries daily).
  • Troubleshooted repairs with general office equipment and followed through until completion.

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5

5. Highlight Your Administrative Staff Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your administrative staff resume:

  1. IT Information Library Foundations Certification (ITIL)
  2. Certified Professional - Human Resource (IPMA-CP)

6

6. Finally, Add A Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

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Updated October 6, 2021