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Administrative supervisor skills for your resume and career

Updated January 8, 2025
5 min read
Below we've compiled a list of the most critical administrative supervisor skills. We ranked the top skills for administrative supervisors based on the percentage of resumes they appeared on. For example, 22.4% of administrative supervisor resumes contained patient care as a skill. Continue reading to find out what skills an administrative supervisor needs to be successful in the workplace.

15 administrative supervisor skills for your resume and career

1. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how administrative supervisors use patient care:
  • Directed administrative medical office operations by planning, evaluating, and adequately staffing for optimal patient care.
  • Coordinated nursing department activities to ensure availability of appropriate clinical and support staff for patient care.

2. Patients

Here's how administrative supervisors use patients:
  • Facilitated appropriate patient placement based on clinical need and expedited flow of patients within the facility and overall organization.
  • Performed physical examinations, made tentative diagnoses, treated patients requiring higher levels of medical treatment and emergent transfers.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how administrative supervisors use customer service:
  • Provide customer service in response to inquiries, assist passengers with ticket purchases/modifications, and hotel and surface transportation accommodations.
  • Created databases which increased accountability and efficiency of personnel actions and customer service which was later adopted throughout the organization.

4. Office Procedures

Office procedures are the protocols and standards which define how the staff works together. The office procedures can be a set of rules and regulations which guide the employees and help them run the office operations smoothly. Paperwork, customer interaction, taking messages, handling calls in and out all fall under the office procedures.

Here's how administrative supervisors use office procedures:
  • Supervised administrative office procedures and managed eight personnel; performed duties as computer system administrator and data base administrator.
  • Assessed internal administrative procedures including data storage, filing systems, communications and office procedures.

5. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how administrative supervisors use payroll:
  • Restructured, decentralized payroll and purchasing; achieved more productive use of headquarters staff; assumed increased responsibilities without staff additions.
  • Delegated/assigned, reviewed and evaluated work assignments, administered performance evaluations, approved payroll, facilitated team meetings/individual meetings, etc.

6. HIPAA

Here's how administrative supervisors use hipaa:
  • Demonstrated knowledge of HIPAA by appropriately handling client information.
  • Tested and evaluated HIPAA safeguards and IA security controls (ST&E) to ensure JCAHO and DoD compliance.

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7. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how administrative supervisors use human resources:
  • Managed Human Resources maximizing safety, specifically managing inpatient house wide nursing resources for a 500 bed Magnet facility.
  • Managed human resources functions to include recruitment and retention, performance evaluations, and personnel development.

8. Administrative Functions

Administrative Functions all revolve around planning and managing business operations. Administrators engage in the planning and execution of different business objectives, implementing workplace policies, and organizing resources efficiently. Every action that is a step towards the business's goals is covered by Administrative Functions.

Here's how administrative supervisors use administrative functions:
  • Coordinated and supervised all administrative functions, processing and distribution of all claim checks including foreign currencies.
  • Provided advice and consultation regarding the improvement of administrative functions and activities to more effectively support operations.

9. Financial Reports

Here's how administrative supervisors use financial reports:
  • Analyzed the financial reports as submitted by the individual company managers for daily accuracy.
  • Performed troubleshooting of customized Microsoft software for audited financial reports.

10. PowerPoint

Here's how administrative supervisors use powerpoint:
  • Trained junior personal in equal opportunity, sexual harassment, and fraternization utilizing open forum discussions and PowerPoint presentations.
  • Created PowerPoint presentations to be presented to company CEO of international company.

11. Performance Evaluations

Performance evaluation is a formal and productive process to measure an employee's work and results based on their job responsibilities over a defined period of time and to properly measure an employee's contribution to the workforce and employers and achieve a high level of quality and quantity of work produced. The evaluation also helps employees provide information about deficiencies in job performance and the company's expectations for the future.

Here's how administrative supervisors use performance evaluations:
  • Prepared job descriptions, established standards, developed desk-operating manuals, completed performance evaluations, leave approvals and resolved personnel issues.
  • Conduct performance evaluations and compensation recommendations, focusing on providing thorough evaluations and recommending compensation levels that reflect performance.

12. Office Operations

Here's how administrative supervisors use office operations:
  • Provided personal and professional assistance to the Director of Real Estate, supporting office operations and improving efficiency and overall performance.
  • Execute daily office operations including: supervising Administrative/Support Staff, scheduling office and equipment repairs, ensuring office supplies are maintained.

13. Professional Development

Professional development means to have the essential training certification or education with the purpose of earning and having a successful career. Every job requires a different set of skills. However, new skills may be needed in the future. Professional development, in this regard, helps people to develop and polish the skills and become efficient workers.

Here's how administrative supervisors use professional development:
  • Processed all unit and individual orders request for over 300 personnel conducting Temporary duties, attending professional development schools and mobilizations.
  • Provided key leadership to junior personnel in personal and professional development increasing command advancement and retention by 40 percent.

14. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how administrative supervisors use windows:
  • Research and respond to customers inquires trough verbal and written communication via telephone as well as via e-mail through windows 2000.
  • Researched effects of Windows 7 environment in conjunction with in-house systems to ensure smooth transition of operating system upgrade.

15. Front Desk

Here's how administrative supervisors use front desk:
  • Supervised administrative staff of seven, including purchasing, customer relations and front desk receptionist functions.
  • Manage front desk and necessary capture of insurance/demographic information.
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List of administrative supervisor skills to add to your resume

Administrative supervisor skills

The most important skills for an administrative supervisor resume and required skills for an administrative supervisor to have include:

  • Patient Care
  • Patients
  • Customer Service
  • Office Procedures
  • Payroll
  • HIPAA
  • Human Resources
  • Administrative Functions
  • Financial Reports
  • PowerPoint
  • Performance Evaluations
  • Office Operations
  • Professional Development
  • Windows
  • Front Desk
  • Office Equipment
  • Direct Reports
  • Provides Administrative Support
  • Quality Standards
  • Administrative Operations
  • Performance Reviews
  • Administrative Tasks
  • Disciplinary Actions
  • Direct Supervision
  • Word Processing
  • Performance Appraisals
  • Tertiary Care
  • Departmental Policies
  • Travel Arrangements
  • Administrative Assistants
  • Customer Complaints
  • Medicaid
  • JCAHO
  • Expense Reports
  • Kronos
  • Personnel Actions
  • Financial Statements
  • Inventory Control
  • Administrative Procedures
  • FMLA
  • Defense Travel System
  • Bank Deposits
  • QuickBooks
  • Middle Management

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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