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Administrative support associate skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Dr. Mike Peterson Ph.D.,

Anne McConnell Ph.D.

Below we've compiled a list of the most critical administrative support associate skills. We ranked the top skills for administrative support associates based on the percentage of resumes they appeared on. For example, 15.4% of administrative support associate resumes contained customer service as a skill. Continue reading to find out what skills an administrative support associate needs to be successful in the workplace.

15 administrative support associate skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how administrative support associates use customer service:

Provide excellent customer service to students seeking academic advisement by answering queries regarding courses, registration and educational plans.
Processed other insurance transactions to provide customer service and support efforts to acquire and retain profitable business.

2. Administrative Tasks

Here's how administrative support associates use administrative tasks:

Performed operational administrative tasks which included the maintenance of office supply inventory.
Performed various administrative tasks to assist in the daily operations of the administrative office as well the store functions.

3. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how administrative support associates use data entry:

Performed clerical assignments including data entry and scheduling.
Established vendors in MyPack Portal-distributed W-9 s and ACH Forms for processing, data entry of vendor information.

4. Patients

Here's how administrative support associates use patients:

Reviewed claims by lawyers and patients and determined resolutions before court involvement.
Interfaced with clinical departments; served judge-signed legal documents to patients.

5. PowerPoint

Here's how administrative support associates use powerpoint:

Compose, edit, and proofread letters, faculty annual reports, PowerPoint presentations, Excel spreadsheets and grants.
Created PowerPoint documents and Excel documents, created and submitted ED's expense reports and coordinated travel arrangements.

6. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how administrative support associates use payroll:

Ensured payroll was administered in compliance with applicable federal and state regulations.
Verified accuracy of payroll and made corrections and reconciliations as needed.

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7. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how administrative support associates use hr:

General Administration, HR, Operations and Staffing responsibilities included assisting associates with questions and directing benefit questions to management.
Coordinated all HR related communications, including Power Point presentations, weekly internal publication, bulletin boards and meeting presentations.

8. Hr Liaison

Here's how administrative support associates use hr liaison:

Facilitated the screening and hiring process, handled HR functions, and acted as the HR liaison for store employees.
Oversee scheduling maintenance* Distribute reports to management team* Act as the HR liaison for store employees

9. Excellent Organizational

Here's how administrative support associates use excellent organizational:

Interacted with clients and utilized excellent organizational skills to arrange and coordinate doctor appointments and tests.
Demonstrated excellent organizational and inter-personal skills.

10. Office Equipment

Here's how administrative support associates use office equipment:

Implement preventative maintenance requirements for office equipment; submitting work orders; following manual instructions.
Generate and distribute management reports, process and distribute mail, maintain building and office equipment.

11. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how administrative support associates use phone calls:

Sustained effective oral and written communication with General Manager, screened telephone calls and visitors to ensure appropriate action applied.
Enter patient appointments in Albany Medical Center scheduling database, answer incoming patient phone calls, providing direction for customer questions.

12. I-9

I-9 is a government verification form that indicates, whether an individual is eligible for work in the US. The form was created by the United States Department of Homeland Security division, named as the United States Citizenship and Immigration Services (USCIS) which requires that all US citizens must fill out and submit an I-9 form to start their working career in the US. An I-9 form includes a person's identification information and education credentials, that are ought to be verified by the employer.

Here's how administrative support associates use i-9:

Enhanced office efficiency through timely verification and execution of I-9 documentation and new-hire paperwork.
Completed new hire paperwork, including I-9 work verification.

13. Travel Arrangements

Here's how administrative support associates use travel arrangements:

Created and organized calendar management and travel arrangements for 5 managers, utilizing Microsoft Outlook and Microsoft Power Point.
Coordinated domestic and international travel arrangements; reconciled and managed travel and expense reports for department team.

14. Clerical Support

Clerical support performs activities that must be done in every workplace in order to support the company going forward. These duties, which come within the category of clerical support, are typically delegated to entry-level employees since they are simple and easy to learn. Even though clerical duties like printing and filing are easy, they require time and in many instances, other workers are preoccupied with other activities and unable to keep up with all that needs to be accomplished. As a result, many businesses employ clerical support staff who are solely responsible for these duties.

Here's how administrative support associates use clerical support:

Provided administrative and general clerical support within the Office of Informational Technology.
Provided administrative and clerical support for Polo Custom Products.

15. Administrative Functions

Administrative Functions all revolve around planning and managing business operations. Administrators engage in the planning and execution of different business objectives, implementing workplace policies, and organizing resources efficiently. Every action that is a step towards the business's goals is covered by Administrative Functions.

Here's how administrative support associates use administrative functions:

Oversee a wide variety of administrative functions, supporting all director-level projects and Information-management processes.
Monitor Safety compliance, and perform all administrative functions related to Safety.

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What skills help Administrative Support Associates find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on administrative support associate resumes?

Dr. Mike Peterson Ph.D.

Department Chair and Associate Professor of English, Dixie State University

Writing skills have always been valued by employers, but anything that shows an ability to write, produce, or communicate in digital spaces will stand out. While employers are becoming increasingly comfortable having employees work and collaborate digitally (from home or elsewhere), they may still be reluctant to train employees how to do that. They want to see evidence that applicants will know how to use technology and stay productive without extensive training and without a supervisor having to stand behind them. That isn't to say training won't take place, but employers want to use their valuable time and resources training employees on their own systems, policies, and procedures; they don't want to have to show new-hires how to use Zoom, how to format a memo, how to write an email, or how to co-edit a document using OneDrive.

What administrative support associate skills would you recommend for someone trying to advance their career?

Anne McConnell Ph.D.

Professor, West Virginia State University

I would encourage someone taking a gap year to branch out, seeking work experiences and employment situations that expose them to new skills and allow them to interact with a diverse set of people. Sometimes we find ourselves in a bubble-communicating with the same people, who tend to share the same ideas-and a gap year provides the opportunity to extend beyond that. Employers value employees who have open, flexible minds, and seeking out experiences that demonstrate that openness can be helpful.

What type of skills will young administrative support associates need?

Angela Robbins Ph.D.

Associate Professor of History, Meredith College

History majors are in high demand in government, business, and non-profits because of the knowledge and skills they gain in the classroom. History majors, in particular, are especially good at contextualizing-that is, explaining how an event or discussion fits within the big picture. This includes how things that are going on today-such as the Capitol riot on January 6-connects to the Constitution, the balance of powers, the way democracy works, and related issues such as the implications of propaganda and misinformation. This goes well beyond merely expressing an opinion or debating two sides of an issue. Students of history do their research and practice skills of analysis, collecting and scrutinizing evidence rather than taking something at face value or only relying on a single source. We take sources apart to evaluate the credentials of their creators and search for bias. We examine sources from various creators so we take into account multiple experiences and points of view. Then we synthesize-or bring the sources together-in order to communicate what it all means. These skills are desired by employers and translate well into many careers and work environments. Seeking good evidence to answer questions and solve problems, whether that's in the classroom today or working with clients later, is a skill that employers highly value.

Students are practicing other skills that are necessary to success in the workplace, whether that will be in person or online. Time management, seeing a project through from start to finish, hosting and contributing to meetings, working on a team-whether it's two people or ten-and creating appropriate types of presentations to communicate ideas are all things our students can tell their employers they will come in with so they can hit the ground running. In addition, our majors develop self-awareness, empathy, and an appreciation of diverse opinions and approaches to problems through investigation of the life experiences of historical figures and their classroom discussions with classmates. Certainly, every employer wants you to learn the specifics within their sector, but these skills are fairly universal and will benefit majors as they move from the classroom to career.

What technical skills for an administrative support associate stand out to employers?

Christi Patton Luks

Professor (NTT) and Associate Chair for Academic Affairs, Missouri University of Science & Technology

I've always felt that the most important thing we teach our students is problem-solving skills. The students who can readily relate the theory to their practical experience to develop new solutions are the most valuable. Engineering students that are active on design teams or took advantage of internships and co-ops are in great position for this.

What soft skills should all administrative support associates possess?

Brandy Bailey

Career Coach, Ohio University - Lancaster Campus

Soft skills may vary depending on the employer, industry, and personal opinions. My biggest ones are communication skills, adaptability, self-awareness, teamwork, problem-solving, intercultural competency, creativity or innovation, and time management.

Do you want to know more?

List of administrative support associate skills to add to your resume

The most important skills for an administrative support associate resume and required skills for an administrative support associate to have include:

Customer Service
Administrative Tasks
Data Entry
Patients
PowerPoint
Payroll
HR
Hr Liaison
Excellent Organizational
Office Equipment
Phone Calls
I-9
Travel Arrangements
Clerical Support
Administrative Functions
Front Desk

Telephone Calls
Provides Administrative Support
Word Processing
Store Management
Interview Process
Scheduling Interviews
Fax Machines
Medical Terminology
SharePoint
Event Planning
Scheduling Appointments
Expense Reports
Kronos
Taleo
HIPAA
PeopleSoft

Scheduling Maintenance
Office Operations
Store Associates
Patient Charts
Network Printers
Insurance Eligibility
Hippa
Conference Calls
Employment Data
Patient Appointments
Insurance Verification
Windows
Transferring Calls
Invision
Customer Complaints
Customer Issues

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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