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Become An Administrative Support Clerk

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Working As An Administrative Support Clerk

  • Interacting With Computers
  • Communicating with Supervisors, Peers, or Subordinates
  • Documenting/Recording Information
  • Performing Administrative Activities
  • Getting Information
  • Mostly Sitting

  • Repetitive

  • $29,000

    Average Salary

What Does An Administrative Support Clerk Do

General office clerks perform a variety of clerical tasks, including answering telephones, typing documents, and filing records.

Duties

General office clerks typically do the following:

  • Answer and transfer telephone calls or take messages
  • Sort and deliver incoming mail and send outgoing mail
  • Schedule appointments and receive customers or visitors
  • Provide general information to staff, clients, or the public
  • Type, format, or edit routine memos or other reports
  • Copy, file, and update paper and electronic documents
  • Prepare and process bills and other office documents
  • Collect information and perform data entry

Rather than performing a single specialized task, general office clerks have responsibilities that often change daily with the current needs of the employer.

Some clerks file documents or answer phones; others enter data into computers or perform other tasks using software applications. They also frequently use photocopiers, scanners, fax machines, and other office equipment.

The specific duties assigned to clerks will depend on the type of office in which they work. For example, a general office clerk at a college or university processes application materials and answers questions from prospective students. A clerk at a hospital files and retrieves medical records.

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How To Become An Administrative Support Clerk

General office clerks typically need a high school diploma or equivalent and learn their skills on the job.

Education

General office clerks usually need a high school diploma or equivalent.

Courses in using computer applications, such as word processing and spreadsheet software, may be particularly helpful.

Training

General office clerks usually learn their skills while on the job. Their training typically lasts up to 1 month and may include instructions on office procedures, proper phone etiquette, and the use of office equipment.

Advancement

General office clerks may advance to other administrative positions with more responsibility, such as executive secretaries and executive administrative assistants.

Advancement opportunities often depend on work experience and the knowledge of computer applications, such as word processing and spreadsheet software.

Important Qualities

Customer-service skills. Clerks often provide general information to company staff, customers, or the public. They should be courteous and prompt with their responses.

Detail oriented. Clerks perform many clerical tasks, such as preparing bills that require attention to detail.

Organizational skills. Office clerks file and retrieve records. They need to keep records organized to be able to access them quickly and efficiently.

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Average Length of Employment
Senior Clerk 4.6 years
Clerk Typist 3.7 years
Clerk Specialist 3.4 years
Support Clerk 3.0 years
Office Specialist 3.0 years
Junior Clerk 2.7 years
Clerk 2.4 years
Clerk/Assistant 2.3 years
Top Careers Before Administrative Support Clerk
Cashier 7.4%
Internship 4.6%
Secretary 4.4%
File Clerk 2.7%
Volunteer 2.5%
Clerk 2.1%
Server 1.9%
Top Careers After Administrative Support Clerk
Cashier 7.4%
Clerk 4.0%
Internship 3.8%
Secretary 3.4%
Volunteer 2.5%

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How Would You Rate The Salary Of an Administrative Support Clerk?

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Top Skills for An Administrative Support Clerk

  1. Office Supplies
  2. Data Entry
  3. Personnel Files
You can check out examples of real life uses of top skills on resumes here:
  • Light typing, filing, answered telephones, faxing, ordering office supplies and other clerical duties as assigned.
  • Perform data entry regarding admissions, discharges and transfers according to established procedures.
  • Maintained personnel files and records for individuals in Headquarters * Worked with the media and escorted them onto the base when needed
  • Identified and implemented enhancements to customer service, communications, and mediation processes to improve efficiency and customer satisfaction;
  • Answered/transferred telephone calls and made outgoing calls/emails for referrals.

Administrative Support Clerk Demographics

Gender

Female

70.5%

Male

18.2%

Unknown

11.3%
Ethnicity

White

58.6%

Hispanic or Latino

18.1%

Black or African American

13.6%

Asian

6.2%

Unknown

3.5%
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Foreign Languages Spoken

Spanish

68.6%

French

11.4%

Portuguese

2.9%

German

2.9%

Persian

2.9%

Hmong

2.9%

Arabic

2.9%

Navajo

2.9%

Italian

2.9%
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Administrative Support Clerk Education

Schools

University of Phoenix

25.8%

Strayer University

6.7%

Kaplan University

5.8%

Ashford University

4.2%

McCann School of Business and Technology

4.2%

University of Maryland - University College

4.2%

Central Texas College

4.2%

Sinclair Community College

4.2%

Tidewater Community College

4.2%

Prince George's Community College

3.3%

Wayne State University

3.3%

Ultimate Medical Academy - Clearwater

3.3%

Park University

3.3%

J Sargeant Reynolds Community College

3.3%

Heald College - Central Administrative Office

3.3%

Valdosta State University

3.3%

San Antonio College

3.3%

Houston Community College

3.3%

American InterContinental University

3.3%

Bryant and Stratton College

3.3%
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Majors

Business

30.5%

Health Care Administration

11.9%

Accounting

5.8%

Human Resources Management

4.7%

Criminal Justice

4.5%

Legal Support Services

4.5%

Psychology

4.5%

Management

4.1%

Medical Assisting Services

4.1%

General Studies

3.9%

Communication

2.7%

Liberal Arts

2.7%

Political Science

2.7%

Computer Science

2.5%

General Education, Specific Areas

2.1%

Sociology

1.9%

Computer Information Systems

1.9%

Secretarial And Administrative Science

1.8%

Education

1.6%

English

1.6%
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Degrees

Bachelors

32.6%

Other

27.8%

Associate

20.1%

Certificate

8.6%

Masters

7.3%

Diploma

2.7%

License

0.5%

Doctorate

0.5%
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