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Administrative Support skills for your resume and career

Updated January 8, 2025

4 min read

Quoted Experts

Dr. Mike Peterson Ph.D.,

Allison White

Below we've compiled a list of the most critical administrative support skills. We ranked the top skills for administrative supports based on the percentage of resumes they appeared on. For example, 18.1% of administrative support resumes contained customer service as a skill. Continue reading to find out what skills an administrative support needs to be successful in the workplace.

15 administrative support skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how administrative supports use customer service:

Nurtured culturally appropriate interactions and connections with team, customer-owners, and the community with an emphasis on exceptional customer service.
Increased Headquarters profile by providing exceptional customer service and exceeding customer expectations of process timeliness and knowledge of governing documentation.

2. Administrative Tasks

Here's how administrative supports use administrative tasks:

Assist with operational administrative tasks including processing supply orders, submitting work orders and maintaining phone and associate information lists.
Generated expense reports, travel arrangements, managed calendars, event coordination and other administrative tasks.

3. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how administrative supports use data entry:

Executed data entry; managed requisition database for computer hardware and software tracking, ensuring adequate inventory throughout the organization.
Processed invoices for accounting department Organized and maintained filing department for company Data entry and mailings Special clerical projects

4. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how administrative supports use payroll:

Supervised four office personnel which included submitting performance evaluations to management, payroll and coaching.
Prepared payroll packages for distribution and delivery, including collating and packing of documents.

5. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how administrative supports use phone calls:

Receive and directs all incoming patient telephone calls to the appropriate individual for further assistance including generating a telephone consult.
Performed administrative and office support activities including fielding telephone calls, processing payments, data entry and file management.

6. Patients

Here's how administrative supports use patients:

Registered new patients and updated existing patient's demographics by collecting patient detailed patient's information including personal and financial information.
Worked closely with Workman Compensation adjusters and nurse case managers to maintain physical therapy appointments and authorizations for WC patients.

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7. PowerPoint

Here's how administrative supports use powerpoint:

Handled operational memos and classified documents, maintained conference room and presented weekly PowerPoint presentations pertaining to operational and command objectives.
Collected and compiled aircraft data; input into Excel spreadsheet or PowerPoint presentation for statistical information and mission decisions.

8. Excellent Organizational

Here's how administrative supports use excellent organizational:

Interacted with clients and utilized excellent organizational skills to arrange and coordinate doctor appointments and tests.
Demonstrated excellent organizational and inter-personal skills.

9. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how administrative supports use human resources:

Provided administrative support to Assistant Distribution Center Manager, Inventory Manager, Human Resources Manager, and Warehouse Managers.
Organized the entire Human Resources filing system by distinguishing personnel and confidential documentation for the eventual relocation.

10. Administrative Functions

Administrative Functions all revolve around planning and managing business operations. Administrators engage in the planning and execution of different business objectives, implementing workplace policies, and organizing resources efficiently. Every action that is a step towards the business's goals is covered by Administrative Functions.

Here's how administrative supports use administrative functions:

Performed all administrative functions; developed training presentation/materials; and functioned as a NRA Certified Range Safety Officer.
Manage administrative functions, including documentation and drafting correspondence; compile and report on information.

11. Database Management

Here's how administrative supports use database management:

Introduced and implemented document scanning software system, resulting in increased efficiency in administrative and business processes, and database management.
Provided office support in the way of employee database management and office organization; took on field assignments when necessary.

12. Word Processing

Here's how administrative supports use word processing:

Researched and implemented software and hardware requirements for word processing department, and provided both administrative and technical support.
Operated all standard office equipment including personal computers for word processing and data entry applications for case management.

13. Provides Administrative Support

Here's how administrative supports use provides administrative support:

Manage Executive member of management schedule and provides administrative support to alternate management as well as clients.
Position provides administrative support to managers, directors and vice presidents and executive vice presidents.

14. Math

Here's how administrative supports use math:

Improved learning for 3rd -12th graders in math, reading and writing.

15. Office Equipment

Here's how administrative supports use office equipment:

Ensured office equipment was operational and functional and provided backup clerical support to the Deputy Director, Administration Department.
Manage vendor relationships related to ordering and updating office supplies and miscellaneous office equipment maintenance and repair.

12 Administrative Support Resume Examples

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What skills help Administrative Supports find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on Administrative Support resumes?

Dr. Mike Peterson Ph.D.

Department Chair and Associate Professor of English, Dixie State University

Writing skills have always been valued by employers, but anything that shows an ability to write, produce, or communicate in digital spaces will stand out. While employers are becoming increasingly comfortable having employees work and collaborate digitally (from home or elsewhere), they may still be reluctant to train employees how to do that. They want to see evidence that applicants will know how to use technology and stay productive without extensive training and without a supervisor having to stand behind them. That isn't to say training won't take place, but employers want to use their valuable time and resources training employees on their own systems, policies, and procedures; they don't want to have to show new-hires how to use Zoom, how to format a memo, how to write an email, or how to co-edit a document using OneDrive.

What soft skills should all Administrative Supports possess?

Allison White

Associate Professor, Ohio University

Employers have told me repeatedly that soft skills are often the most important. They will ask for my reference after I've gotten to know a student and been able to identify their communication, problem-solving, and interpersonal skills. They want someone to take the initiative yet know when to ask questions. Customer service skills and confidentiality were also voiced by our internship supervisors. Verbal and non-verbal communication is a must. The applicant must be able to write well!!

What hard/technical skills are most important for Administrative Supports?

Allison White

Associate Professor, Ohio University

In addition to production software skills, including MS Outlook, Word, Excel, and PowerPoint, we often taught database skills using MS Access. Every employer has an employee database and a customer/client database that requires input and sometimes maintenance by office personnel. Keyboarding (65+ wpm), basic bookkeeping/accounting, and filing skills are a must.

What Administrative Support skills would you recommend for someone trying to advance their career?

Anne McConnell Ph.D.

Professor, West Virginia State University

I would encourage someone taking a gap year to branch out, seeking work experiences and employment situations that expose them to new skills and allow them to interact with a diverse set of people. Sometimes we find ourselves in a bubble-communicating with the same people, who tend to share the same ideas-and a gap year provides the opportunity to extend beyond that. Employers value employees who have open, flexible minds, and seeking out experiences that demonstrate that openness can be helpful.

What type of skills will young Administrative Supports need?

Angela Robbins Ph.D.

Associate Professor of History, Meredith College

History majors are in high demand in government, business, and non-profits because of the knowledge and skills they gain in the classroom. History majors, in particular, are especially good at contextualizing-that is, explaining how an event or discussion fits within the big picture. This includes how things that are going on today-such as the Capitol riot on January 6-connects to the Constitution, the balance of powers, the way democracy works, and related issues such as the implications of propaganda and misinformation. This goes well beyond merely expressing an opinion or debating two sides of an issue. Students of history do their research and practice skills of analysis, collecting and scrutinizing evidence rather than taking something at face value or only relying on a single source. We take sources apart to evaluate the credentials of their creators and search for bias. We examine sources from various creators so we take into account multiple experiences and points of view. Then we synthesize-or bring the sources together-in order to communicate what it all means. These skills are desired by employers and translate well into many careers and work environments. Seeking good evidence to answer questions and solve problems, whether that's in the classroom today or working with clients later, is a skill that employers highly value.

Students are practicing other skills that are necessary to success in the workplace, whether that will be in person or online. Time management, seeing a project through from start to finish, hosting and contributing to meetings, working on a team-whether it's two people or ten-and creating appropriate types of presentations to communicate ideas are all things our students can tell their employers they will come in with so they can hit the ground running. In addition, our majors develop self-awareness, empathy, and an appreciation of diverse opinions and approaches to problems through investigation of the life experiences of historical figures and their classroom discussions with classmates. Certainly, every employer wants you to learn the specifics within their sector, but these skills are fairly universal and will benefit majors as they move from the classroom to career.

What technical skills for an Administrative Support stand out to employers?

Christi Patton Luks

Professor (NTT) and Associate Chair for Academic Affairs, Missouri University of Science & Technology

I've always felt that the most important thing we teach our students is problem-solving skills. The students who can readily relate the theory to their practical experience to develop new solutions are the most valuable. Engineering students that are active on design teams or took advantage of internships and co-ops are in great position for this.

Do you want to know more?

List of administrative support skills to add to your resume

The most important skills for an administrative support resume and required skills for an administrative support to have include:

Customer Service
Administrative Tasks
Data Entry
Payroll
Phone Calls
Patients
PowerPoint
Excellent Organizational
Human Resources
Administrative Functions
Database Management
Word Processing
Provides Administrative Support
Math
Office Equipment
Travel Arrangements

Front Desk
Scheduling Interviews
Purchase Orders
Clerical Support
Windows
Lotus Notes
Hr Liaison
Financial Reports
Scheduling Appointments
Telephone Calls
SharePoint
Interview Process
Office Support
Expense Reports
Meeting Minutes
Background Checks

Troubleshoot
HIPAA
Computer System
Office Management
Event Planning
Fax Machines
Inventory Control
Conference Calls
Medicaid
SQL
Office Operations
Defense Travel System
Direct Calls
Multi-Line Phone System
Customer Support

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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