Administrative support specialists provide different types of governmental assistance. They carry out varied clerical duties in almost all industries. Most of these duties revolve around supervising and distributing information within an organization. This typically includes taking memos, answering phone calls, and managing, storing, and organizing files. They are also responsible for receiving and sending correspondence and greeting customers and clients. Some administrative support may be required to have vast professional knowledge as their duties are more specialized than the others.

Administrative Support Responsibilities

Here are examples of responsibilities from real administrative support resumes representing typical tasks they are likely to perform in their roles.

  • Manage company finances using QuickBooks software, including monitoring the operating budget and collecting on unpaid invoices.
  • Interview veterans to determine issues/concerns and recommend services.
  • Mail VA benefits correspondence to veterans and various organizations.
  • Prepare payroll packages for distribution and delivery, including collating and packing of documents.
  • Research and maintain reference library with ADAPCP in support of prevention and rehabilitation efforts.
  • Develop SharePoint training of project personal and create operating procedures, training documents and briefings.
  • Experience working with the dynamics and relationships unique to substance abuse and with alcoholism rehabilitation principles.
  • Compose and proof final presentations using Microsoft PowerPoint for monthly updates which are provided to high-level officials.
  • Provide professional service in payroll, bookkeeping, office management, property management, administrative support, and computer database work
  • Handle operational memos and classify documents, maintain conference room and present weekly PowerPoint presentations pertaining to operational and command objectives.
  • Process inbound and outbound mail using USPS, FedEx and other mail services.
  • Maintain department attendance via PeopleSoft system.
  • Monitor leave records for assign district personnel using PeopleSoft program software.
  • Serve administrative subpoenas on businesses to obtain data for case information.

Administrative Support Skills and Personality Traits

We calculated that 18% of Administrative Supports are proficient in Customer Service, Administrative Tasks, and Data Entry. They’re also known for soft skills such as Interpersonal skills, Writing skills, and Organizational skills.

We break down the percentage of Administrative Supports that have these skills listed on their resume here:

  • Customer Service, 18%

    Nurtured culturally appropriate interactions and connections with team, customer-owners, and the community with an emphasis on exceptional customer service.

  • Administrative Tasks, 8%

    Assist with operational administrative tasks including processing supply orders, submitting work orders and maintaining phone and associate information lists.

  • Data Entry, 6%

    Executed data entry; managed requisition database for computer hardware and software tracking, ensuring adequate inventory throughout the organization.

  • Payroll, 6%

    Supervised four office personnel which included submitting performance evaluations to management, payroll and coaching.

  • Phone Calls, 6%

    Receive and directs all incoming patient telephone calls to the appropriate individual for further assistance including generating a telephone consult.

  • Patients, 5%

    Registered new patients and updated existing patient's demographics by collecting patient detailed patient's information including personal and financial information.

Most administrative supports list "customer service," "administrative tasks," and "data entry" as skills on their resumes. We go into more details on the most important administrative support responsibilities here:

  • The most important skills for an administrative support to have in this position are interpersonal skills. In this excerpt that we gathered from a administrative support resume, you'll understand why: "secretaries and administrative assistants interact with clients, customers, or staff" According to resumes we found, interpersonal skills can be used by a administrative support in order to "excelled at interpersonal communication as a result of answering and transferring phone calls, and responding to customer inquiries via e-mail. "
  • While it may not be the most important skill, we found that many administrative support duties rely on writing skills. This example from a administrative support explains why: "secretaries and administrative assistants write memos and emails when communicating with managers, employees, and customers." This resume example is just one of many ways administrative supports are able to utilize writing skills: "provide technical writing and designated sharepoint functions in support of afs-400 requirements for faa orders, and branch communication. "
  • Administrative supports are also known for organizational skills, which can be critical when it comes to performing their duties. An example of why this skill is important is shown by this snippet that we found in a administrative support resume: "secretaries and administrative assistants keep files, folders, and schedules in proper order so an office can run efficiently." We also found this resume example that details how this skill is put to the test: "maintained team distribution lists and members, sharepoint site accesses and organizational charts. "
  • See the full list of administrative support skills.

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    What Support Associates Do

    The primary role of sales support associates is to help sales staff and customers during the sales process. A sales support associate also performs other tasks that include maintaining positive customer relations, responding to customers' requests for quotes, information, and specifications, and, initiating contact with prospective customers. They are also responsible for coordinating proposals, sales literature production, and presentations. Requirements for this position include a high school diploma or general education development, administrative and communication skills, and organizational skills.

    In this section, we take a look at the annual salaries of other professions. Take support associate for example. On average, the support associates annual salary is $9,347 higher than what administrative supports make on average every year.

    Even though administrative supports and support associates have vast differences in their careers, a few of the skills required to do both jobs are similar. For example, both careers require customer service, administrative tasks, and data entry in the day-to-day roles.

    As far as similarities go, this is where it ends because an administrative support responsibility requires skills such as "payroll," "human resources," "administrative functions," and "database management." Whereas a support associate is skilled in "sales floor," "pos," "cleanliness," and "stockroom organization." So if you're looking for what truly separates the two careers, you've found it.

    On average, support associates reach similar levels of education than administrative supports. Support associates are 1.3% less likely to earn a Master's Degree and 0.0% less likely to graduate with a Doctoral Degree.

    What Are The Duties Of a Support Clerk?

    A support clerk is primarily in charge of performing administrative support tasks in an office, making the daily workflow easier. Their responsibilities typically include preparing and processing documentation, answering and forwarding calls, handling correspondence, disseminating and organizing files, and running errands as needed. They may also update databases, maintaining records of all transactions. Furthermore, as a support clerk, it is essential to maintain an active communication line with staff, coordinating to ensure efficient and smooth workplace operations.

    Now we're going to look at the support clerk profession. On average, support clerks earn a $2,533 lower salary than administrative supports a year.

    While the salary may be different for these job positions, there is one similarity and that's a few of the skills needed to perform certain duties. We used info from lots of resumes to find that both administrative supports and support clerks are known to have skills such as "customer service," "data entry," and "patients. "

    While some skills are similar in these professions, other skills aren't so similar. For example, several resumes showed us that administrative support responsibilities requires skills like "administrative tasks," "payroll," "phone calls," and "excellent organizational." But a support clerk might use skills, such as, "medical terminology," "patient care," "financial transactions," and "credit card."

    Support clerks may earn a lower salary than administrative supports, but support clerks earn the most pay in the government industry with an average salary of $35,567. On the other side of things, administrative supports receive higher paychecks in the technology industry where they earn an average of $40,623.

    On the topic of education, support clerks earn similar levels of education than administrative supports. In general, they're 3.1% less likely to graduate with a Master's Degree and 0.0% more likely to earn a Doctoral Degree.

    How a Support Compares

    A support employee is responsible for assisting the business operations and responding to customers' inquiries and concerns regarding its goods and services. Support logs all customers' interaction and escalates potential complaints to the appropriate department. They also help with implementing strategic procedures to improve operations and reach maximum productivity. A support employee must have excellent communication and customer service skills, ensuring clients' satisfaction with the services and maintain good feedback to boost the company's brand, attract more clients, and increase revenues.

    Let's now take a look at the support profession. On average, these workers make lower salaries than administrative supports with a $1,465 difference per year.

    By looking over several administrative supports and supports resumes, we found that both roles utilize similar skills, such as "customer service," "data entry," and "payroll." But beyond that the careers look very different.

    There are many key differences between these two careers as shown by resumes from each profession. Some of those differences include the skills required to complete responsibilities within each role. As an example of this, an administrative support is likely to be skilled in "administrative tasks," "phone calls," "excellent organizational," and "human resources," while a typical support is skilled in "cash management," "customer satisfaction," "hr," and "ladders."

    Additionally, supports earn a higher salary in the professional industry compared to other industries. In this industry, they receive an average salary of $50,563. Additionally, administrative supports earn an average salary of $40,623 in the technology industry.

    Supports are known to earn similar educational levels when compared to administrative supports. Additionally, they're 0.5% less likely to graduate with a Master's Degree, and 0.0% less likely to earn a Doctoral Degree.

    Description Of an Executive Administrator

    An executive administrator is responsible for assisting the senior management staff in planning strategies and analyzing business decisions to achieve the company's goals and objectives. Executive administrators schedule meetings and handle appointments, as well as helping with the implementation of training and programs for the employees to reach their maximum operational potential and increase productivity to meet projects' demands and ensure the highest customer satisfaction. They must have exceptional time-management and organizational skills, especially on performing administrative and clerical duties as needed, as well as excellent communication skills to respond to clients' inquiries, concerns, and requests.

    Now, we'll look at executive administrators, who generally average a higher pay when compared to administrative supports annual salary. In fact, the difference is about $15,163 per year.

    While both administrative supports and executive administrators complete day-to-day tasks using similar skills like customer service, administrative tasks, and data entry, the two careers also vary in other skills.

    While some skills are shared by these professions, there are some differences to note. "phone calls," "patients," "excellent organizational," and "database management" are skills that have shown up on administrative supports resumes. Additionally, executive administrator uses skills like office procedures, calendar management, presentation materials, and executive administrative support on their resumes.

    Executive administrators earn a higher salary in the technology industry with an average of $58,323. Whereas, administrative supports earn the highest salary in the technology industry.

    The average resume of executive administrators showed that they earn similar levels of education to administrative supports. So much so that the likelihood of them earning a Master's Degree is 3.6% more. Additionally, they're more likely to earn a Doctoral Degree by 0.6%.

    What an Administrative Support Does FAQs

    What Are Administrative Support Skills?

    Administrative support skills are technological savvy, written and verbal communication, organization, time management, strategic planning, resourcefulness, and detail-oriented.

    Someone in an administrative support role should have the technical skills to perform common duties such as data entry, which requires a keen eye for detail to catch any mistakes.

    What Is The Highest-paying Administrative Job?

    The highest-paying administrative job is a hospital administrator. Administrative responsibilities will vary with the specific type of company or work being done.

    The annual average salary for a hospital administrator is approximately $111,000. This salary reflects the administrator's responsibility to operate all areas of a hospital efficiently. Similarly, the average salary of a city administrator is approximately $94,000 annually. Both positions represent large operations with many departments that must work effectively.

    What Is The Role Of Admin Support?

    The role of admin support is to assist with clerical and administrative processes. Admin support can work in various industries and levels within a company.

    Admin support positions assist management and visitors to the company by handling office tasks, providing polite and professional assistance via phone, mail, and e-mail, making reservations or travel arrangements, and generally being a helpful and positive presence in the workplace.

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