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What is an administrative technical support and how to become one
The main job of the administrative-technical support is to assist administrative officers and other employees with daily work duties.
Their role centers on communications, maintenance, and organization of technical records and files. They also review technical data and address customers' technical concerns. They find their niche in wide-ranging industries such as computer science, healthcare, manufacturing, and banking.
The administrative, technical support must be excellent communicators to efficiently provide aid to the internal team and the business customers regarding technical issues. They should be proficient in basic computer programs and databases since they usually answer emails and set up certain equipment.
Pursuing this career requires at least a high school diploma. Employers also favor candidates with work experience and technical training. On average, the administrative, technical support earns $21.33 in an hour, which roughly amounts to an annual salary of $44,359.
What general advice would you give to an administrative technical support?
Rich Manprisio MPM, PMP
Assistant Professor & IT Program Coordinator, Governors State University
Avg. Salary $46,753
Avg. Salary $59,228
Growth rate 10%
Growth rate 0.3%
American Indian and Alaska Native 0.41%
Asian 12.36%
Black or African American 11.11%
Hispanic or Latino 15.94%
Unknown 5.36%
White 54.82%
Genderfemale 32.40%
male 67.60%
Age - 41American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 41Stress level is high
7.1 - high
Complexity level is challenging
7 - challenging
Work life balance is good
6.4 - fair
Administrative technical support career paths
Key steps to become an administrative technical support
Explore administrative technical support education requirements
Start to develop specific administrative technical support skills
Skills Percentages Technical Support 12.59% Customer Service 9.47% Troubleshoot 6.61% Phone Calls 5.54% Data Entry 5.21% Complete relevant administrative technical support training and internships
Accountants spend an average of 3-6 months on post-employment, on-the-job training. New administrative technical supports learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as an administrative technical support based on U.S. Bureau of Labor Statistics data and data from real administrative technical support resumes.Research administrative technical support duties and responsibilities
- Manage video teleconference sessions, troubleshoot connection issues.
- Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
- Used Citrix remote access to demonstrate and diagnose software problems.
- Perform automation of scripts for all the environments in UNIX.
Prepare your administrative technical support resume
When your background is strong enough, you can start writing your administrative technical support resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on an administrative technical support resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose from 10+ customizable administrative technical support resume templates
Build a professional administrative technical support resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your administrative technical support resume.
Apply for administrative technical support jobs
Now it's time to start searching for an administrative technical support job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first administrative technical support job
Are you an administrative technical support?
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Average administrative technical support salary
The average administrative technical support salary in the United States is $46,753 per year or $22 per hour. Administrative technical support salaries range between $29,000 and $75,000 per year.
What am I worth?
How do administrative technical supports rate their job?
Administrative technical support reviews
You get to help a lot of people in many different ways as well as learning new things about technology
I have aids now due to the painfulness of sitting down all day
I decided to go to technical support because I've been fascinated by technology all my life and I love working with the people as well. I want to use my technical know-how to solve directly the problems that customers have. I want to be the person who makes life easier and more enjoyable for people who have had a problem. This is what I like most as a technical Support.
I don't like sitting around being inactive. So I'll keep my self always busy
I enjoy the challenges and learning new things . Technology is always evolving.
Customer is unwilling to provide you with necessary information in order to assist them.
Updated January 8, 2025
