The main job of the administrative-technical support is to assist administrative officers and other employees with daily work duties.
Their role centers on communications, maintenance, and organization of technical records and files. They also review technical data and address customers' technical concerns. They find their niche in wide-ranging industries such as computer science, healthcare, manufacturing, and banking.
The administrative, technical support must be excellent communicators to efficiently provide aid to the internal team and the business customers regarding technical issues. They should be proficient in basic computer programs and databases since they usually answer emails and set up certain equipment.
Pursuing this career requires at least a high school diploma. Employers also favor candidates with work experience and technical training. On average, the administrative, technical support earns $21.33 in an hour, which roughly amounts to an annual salary of $44,359.
How to Become an Administrative Technical Support
There is more than meets the eye when it comes to being an administrative technical support. For example, did you know that they make an average of $22.91 an hour? That's $47,656 a year!
Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.
What Does an Administrative Technical Support Do
There are certain skills that many administrative technical supports have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and speaking skills.
How To Become an Administrative Technical Support
If you're interested in becoming an administrative technical support, one of the first things to consider is how much education you need. We've determined that 52.4% of administrative technical supports have a bachelor's degree. In terms of higher education levels, we found that 7.0% of administrative technical supports have master's degrees. Even though most administrative technical supports have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become an administrative technical support. When we researched the most common majors for an administrative technical support, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on administrative technical support resumes include master's degree degrees or high school diploma degrees.
You may find that experience in other jobs will help you become an administrative technical support. In fact, many administrative technical support jobs require experience in a role such as technical support specialist. Meanwhile, many administrative technical supports also have previous career experience in roles such as administrative assistant or systems administrator.
Administrative Technical Support Career Paths
In addition to switching up your job search, it might prove helpful to look at a career path for your specific job. Now, what's a career path you ask? Well, it's practically a map that shows how you might advance from one job title to another. Our career paths are especially detailed with salary changes. So, for example, if you started out with the role of systems administrator you might progress to a role such as information technology manager eventually. Later on in your career, you could end up with the title information technology director.
Average Salary for an Administrative Technical Support
What Am I Worth?
Top Colleges for Administrative Technical Supports
1. Stanford University
Stanford, CA • Private
2. University of Pennsylvania
Philadelphia, PA • Private
3. Northwestern University
Evanston, IL • Private
4. University of Southern California
Los Angeles, CA • Private
5. California State University - Bakersfield
Bakersfield, CA • Private
6. SUNY at Binghamton
Vestal, NY • Private
7. San Diego State University
San Diego, CA • Private
8. Boston University
Boston, MA • Private
9. New York University
New York, NY • Private
10. Worcester Polytechnic Institute
Worcester, MA • Private
Top Skills For an Administrative Technical Support
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 11.9% of administrative technical supports listed technical support on their resume, but soft skills such as customer-service skills and listening skills are important as well.
Choose From 10+ Customizable Administrative Technical Support Resume templates
Zippia allows you to choose from different easy-to-use Administrative Technical Support templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Administrative Technical Support resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.
Administrative Technical Support Demographics
Administrative Technical Support Gender Distribution
After extensive research and analysis, Zippia's data science team found that:
- Among administrative technical supports, 32.4% of them are women, while 67.6% are men.
- The most common race/ethnicity among administrative technical supports is White, which makes up 58.7% of all administrative technical supports.
- The most common foreign language among administrative technical supports is Spanish at 44.3%.
Online Courses For Administrative Technical Support That You May Like
Learn everything in real life Troubleshooting for IT Help Desk, Helpdesk, IT Support, System Administration and IT...
This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you'll be introduced to the world of Information Technology, or IT. You'll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what's to come in this certificate program...
Learn how the different levels of IT technical support work, from service desk to infrastructure and server support...
Best States For an Administrative Technical Support
Some places are better than others when it comes to starting a career as an administrative technical support. The best states for people in this position are New Jersey, New York, Delaware, and Maryland. Administrative technical supports make the most in New Jersey with an average salary of $71,832. Whereas in New York and Delaware, they would average $71,127 and $71,094, respectively. While administrative technical supports would only make an average of $68,103 in Maryland, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.
1. Delaware
$71,094
Avg. Salary
2. New York
$71,127
Avg. Salary
3. District of Columbia
$63,753
Avg. Salary
How Do Administrative Technical Support Rate Their Jobs?
Top Administrative Technical Support Employers
Most Common Employers For Administrative Technical Support
| Rank  | Company  | Average Salary  | Hourly Rate  | Job Openings  |
|---|---|---|---|---|
| 1 | JPMorgan Chase & Co. | $95,657 | $45.99 | 5 |
| 2 | AT&T | $90,647 | $43.58 | 6 |
| 3 | Motorola Solutions | $89,927 | $43.23 | 5 |
| 4 | IBM | $88,931 | $42.76 | 25 |
| 5 | DXC Technology | $79,412 | $38.18 | 11 |
| 6 | Tata Group | $74,068 | $35.61 | 5 |
| 7 | Northrop Grumman | $69,376 | $33.35 | 5 |
| 8 | United States Marine Corps | $47,656 | $22.91 | 4 |
| 9 | USAF Police Alumni Association | $47,656 | $22.91 | 4 |
| 10 | ManpowerGroup | $44,175 | $21.24 | 6 |