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Administrative Technical Support Careers

The main job of the administrative-technical support is to assist administrative officers and other employees with daily work duties.

Their role centers on communications, maintenance, and organization of technical records and files. They also review technical data and address customers' technical concerns. They find their niche in wide-ranging industries such as computer science, healthcare, manufacturing, and banking.

The administrative, technical support must be excellent communicators to efficiently provide aid to the internal team and the business customers regarding technical issues. They should be proficient in basic computer programs and databases since they usually answer emails and set up certain equipment.

Pursuing this career requires at least a high school diploma. Employers also favor candidates with work experience and technical training. On average, the administrative, technical support earns $21.33 in an hour, which roughly amounts to an annual salary of $44,359.

There is more than meets the eye when it comes to being an administrative technical support. For example, did you know that they make an average of $21.25 an hour? That's $44,203 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does an Administrative Technical Support Do

There are certain skills that many administrative technical supports have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and speaking skills.

When it comes to the most important skills required to be an administrative technical support, we found that a lot of resumes listed 11.9% of administrative technical supports included technical support, while 7.5% of resumes included customer service, and 5.3% of resumes included hardware. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the administrative technical support job title. But what industry to start with? Most administrative technical supports actually find jobs in the technology and finance industries.

How To Become an Administrative Technical Support

If you're interested in becoming an administrative technical support, one of the first things to consider is how much education you need. We've determined that 43.9% of administrative technical supports have a bachelor's degree. In terms of higher education levels, we found that 5.7% of administrative technical supports have master's degrees. Even though some administrative technical supports have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become an administrative technical support. When we researched the most common majors for an administrative technical support, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on administrative technical support resumes include master's degree degrees or high school diploma degrees.

You may find that experience in other jobs will help you become an administrative technical support. In fact, many administrative technical support jobs require experience in a role such as technical support specialist. Meanwhile, many administrative technical supports also have previous career experience in roles such as administrative assistant or systems administrator.

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Average Salary
$44,203
Average Salary
Job Growth Rate
10%
Job Growth Rate
Job Openings
121,574
Job Openings

Administrative Technical Support Career Paths

Top Careers Before Administrative Technical Support

Top Careers After Administrative Technical Support

Administrative Technical Support Jobs You Might Like

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for an Administrative Technical Support

Administrative Technical Supports in America make an average salary of $44,203 per year or $21 per hour. The top 10 percent makes over $67,000 per year, while the bottom 10 percent under $28,000 per year.
Average Salary
$44,203
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Best Paying Cities

City
ascdesc
Average Salarydesc
Washington, DC
Salary Range49k - 81k$63k$63,267
Richmond, VA
Salary Range41k - 69k$53k$53,413
Eden Prairie, MN
Salary Range34k - 59k$45k$45,473
Houston, TX
Salary Range27k - 49k$37k$36,751
Las Vegas, NV
Salary Range25k - 46k$35k$34,584
$25k
$81k

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Technical Support Administrator I
Technical Support Administrator I
Colorado Christian University
Colorado Christian University
05/17/2021
05/17/2021
$38,12905/17/2021
$38,129
Technical Support Administrator I
Technical Support Administrator I
Colorado Christian University
Colorado Christian University
05/17/2021
05/17/2021
$38,12905/17/2021
$38,129
PTC Tech Support Administrator
PTC Tech Support Administrator
South Shore Line
South Shore Line
03/18/2021
03/18/2021
$44,00003/18/2021
$44,000
Technical Support Administrator I
Technical Support Administrator I
Colorado Christian University
Colorado Christian University
12/24/2020
12/24/2020
$38,12912/24/2020
$38,129
Administrative Technician, Senior-Economic Support and Independence Division
Administrative Technician, Senior-Economic Support and Independence Division
City of Richmond Va
City of Richmond Va
12/20/2020
12/20/2020
$50,00012/20/2020
$50,000
See More Recent Salaries

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Administrative Technical Support Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming an Administrative Technical Support. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write an Administrative Technical Support Resume

At Zippia, we went through countless Administrative Technical Support resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

Administrative Technical Support Demographics

Gender

male

63.7 %

female

31.8 %

unknown

4.6 %

Ethnicity

White

61.0 %

Hispanic or Latino

14.9 %

Asian

10.5 %

Foreign Languages Spoken

Spanish

44.3 %

Russian

7.2 %

French

6.2 %
See More Demographics

Administrative Technical Support Education

Degrees

Bachelors

43.9 %

Associate

23.5 %

Certificate

18.0 %

Top Colleges for Administrative Technical Supports

1. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

4. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

5. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

6. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition
$9,808
Enrollment
13,990

7. San Diego State University

San Diego, CA • Private

In-State Tuition
$7,488
Enrollment
30,018

8. Boston University

Boston, MA • Private

In-State Tuition
$53,948
Enrollment
17,238

9. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

10. Worcester Polytechnic Institute

Worcester, MA • Private

In-State Tuition
$50,530
Enrollment
4,571
See More Education Info

Online Courses For Administrative Technical Support That You May Like

Desktop IT Support Level 1 & 2 in real life (Troubleshooting
udemy
4.1
(384)

Learn everything in real life Troubleshooting for IT Help Desk, Helpdesk, IT Support, System Administration and IT...

Technical Support Fundamentals
coursera

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you'll be introduced to the world of Information Technology, or IT. You'll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what's to come in this certificate program...

IT & Technical Support Guide to Helpdesk, Desktop & Servers
udemy
4.2
(578)

Learn how the different levels of IT technical support work, from service desk to infrastructure and server support...

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Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For an Administrative Technical Support

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 11.9% of administrative technical supports listed technical support on their resume, but soft skills such as customer-service skills and listening skills are important as well.

Best States For an Administrative Technical Support

Some places are better than others when it comes to starting a career as an administrative technical support. The best states for people in this position are Delaware, New Jersey, New York, and Massachusetts. Administrative technical supports make the most in Delaware with an average salary of $64,628. Whereas in New Jersey and New York, they would average $64,322 and $64,103, respectively. While administrative technical supports would only make an average of $54,954 in Massachusetts, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Delaware

Total Administrative Technical Support Jobs:
305
Highest 10% Earn:
$102,000
Location Quotient:
1.11
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. District of Columbia

Total Administrative Technical Support Jobs:
645
Highest 10% Earn:
$101,000
Location Quotient:
1.75
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. New York

Total Administrative Technical Support Jobs:
3,038
Highest 10% Earn:
$99,000
Location Quotient:
1.08
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Administrative Technical Support Employers

1. IBM
4.8
Avg. Salary: 
$75,376
Administrative Technical Supports Hired: 
26+
2. Electronic Data Systems
4.5
Avg. Salary: 
$63,115
Administrative Technical Supports Hired: 
11+
3. Verizon Communications
4.7
Avg. Salary: 
$79,815
Administrative Technical Supports Hired: 
10+
4. Robert Half International
4.5
Avg. Salary: 
$37,203
Administrative Technical Supports Hired: 
8+
5. United States Army
4.2
Avg. Salary: 
$33,594
Administrative Technical Supports Hired: 
8+
6. Adecco USA
4.4
Avg. Salary: 
$36,680
Administrative Technical Supports Hired: 
7+
Updated October 2, 2020