How To Hire An Administrative Technical Support

Research Summary. Some key points about hiring a administrative technical supports in the United States include:

  • HR departments typically spend 15% of their expenses on recruitment.
  • It usually takes about 12 weeks for a new employee to reach full productivity levels.
  • It typically takes 36-42 days to fill a job opening.
  • The median cost to hire an administrative technical support is $1,633.
  • Small businesses spend an average of $1,105 per administrative technical support on training each year, while large companies spend $658.
  • There are currently 200,013 administrative technical supports in the US and 186,858 job openings.
  • Dothan, AL, has the highest demand for administrative technical supports, with 2 job openings.
  • New York, NY has the highest concentration of administrative technical supports.

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How Much Does it Cost to Hire an Administrative Technical Support

Hiring an administrative technical support comes with both the one-time cost per hire and ongoing costs. The cost of recruiting administrative technical supports involves promoting the job and spending time conducting interviews. Ongoing costs include employee salary, training, benefits, insurance, and equipment. It is essential to consider the cost of administrative technical support recruiting as well the ongoing costs of maintaining the new employee.

Administrative technical supports earn a median yearly salary is $46,753 a year in the US. However, if you're looking to find administrative technical supports for hire on a contract or per-project basis, hourly rates typically range between $13 and $36.

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How to hire an Administrative Technical Support, step by step

To hire an administrative technical support, you should create an ideal candidate profile, determine a budget, and post and promote your job. Here's a step-by-step guide on how to hire a administrative technical support:

  • Step 1: Identify your needs
  • Step 2: Create an ideal candidate profile
  • Step 3: Make a budget
  • Step 4: Writing an administrative technical support job description
  • Step 5: Post the job
  • Step 6: Interview process
  • Step 7: Send a job offer and onboard your new administrative technical support
  • Step 8: Go through the checklist for the hiring process

1
Identify Your Needs

Before you post your administrative technical support job, you should take the time to determine what type of worker your business need. While certain jobs definitely require a full-time employee, it's sometimes better to find an administrative technical support for hire on a part-time basis or as a contractor.

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Before you hire an administrative technical support, you should also consider the ideal background you'd like them to have. For example, what industry or field they have experience in, what level of seniority or education the job requires, and how much it'll cost to hire a candidate that fits the bill.

This list presents the salaries of various administrative technical support positions.

Type Of Administrative Technical SupportDescriptionHourly Rate
Administrative Technical SupportComputer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization... Show More$13-36
Information Technology AdministratorAn Information Technology (IT) administrator is a professional responsible for managing the day-to-day operation of an organization's IT systems and ensuring that the systems are running effectively. IT administrators must conduct consistent analyses of the computer system and install updates when needed... Show More$24-50
Information Technology/Support TechnicianAn information technology (IT) support technician is a professional who is responsible for providing support and troubleshoots software and hardware problems faced by customers. As for larger organizations that have their own IT department, technicians must work together internally with their IT staff members... Show More$14-31
Show More

2
Create An Ideal Candidate Profile

Ideally, you should have the perfect candidate profile in mind before you write an administrative technical support job description. This means you should have a clear idea of the skill set they need to be proficient in, what their main responsibilities will be, and what kind of background they'll have.

Here are some of the most common administrative technical support skills:

Common Skills:
  • Technical Support
  • Customer Service
  • Troubleshoot
  • Phone Calls
  • Data Entry
  • Desk Support
  • SharePoint
  • Computer System
  • Email Accounts
  • Network Printers
  • SQL Server
  • Windows Server
  • User Support
  • Linux
Check All Skills

Here are the most common administrative technical support responsibilities:

Responsibilities:
  • Manage video teleconference sessions, troubleshoot connection issues.
  • Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
  • Used Citrix remote access to demonstrate and diagnose software problems.
  • Perform automation of scripts for all the environments in UNIX.
  • Train new users, assist in maintenance and deployment of SLA.
  • Maintain DNS zones, virtual web sites and POP3 email client accounts.
Check all Duties

Beyond the nuts and bolts, cultural fit is an important factor. It might help to ask yourself how your ideal administrative technical support will live by the company's mission statement and contribute to the team dynamic you already have in place. Clearly communicating this vision in your administrative technical support job description will help attract candidates who are better suited for the role.

Most Common States For Administrative Technical Supports In The US

Rank #State# Of Jobs% of PopulationAvg. Salary
1Michigan2,16822%$48,199
2Virginia1,91123%$57,844
3Massachusetts1,67924%$55,890
4Colorado1,56128%$37,213
5Minnesota1,45526%$41,809
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Professional Project Manager CV example

3
Make A Budget

Including a salary range in the job description is a good way to get more applicants. An administrative technical support salary can be affected by several factors, such as the location of the job, their level of experience, education and certifications, and the prestige of the employer. For example, the average salary for an administrative technical support in Louisiana may be lower than in New Jersey, and an entry-level engineer typically earns less than a senior-level administrative technical support. Additionally, an administrative technical support with lots of experience in the field may command a higher salary as a result.

Updated March 16, 2023

Administrative Technical Support Salary Estimate

$46,753

$22.48 hourly
Entry level Salary
$29,000 yearly

Administrative Technical Support Average Salary By Location

RankStateAvg. SalaryHourly RateJob Count
1New York$68,889$33
2New Jersey$68,772$33
3Delaware$68,344$33
4Virginia$57,567$28
5California$57,035$27
Show More

Administrative Technical Support Average Salary By Company

RankCompanyAverage SalaryHourly RateJob Openings
1AIG$96,461$46.384
2Intel$92,366$44.41199
3QC HOLDINGS$80,288$38.602
4Shoreline Foundation$65,220$31.36
5Con Edison$59,123$28.4218
6Dime Community Bank$58,978$28.351
7Grede$56,782$27.30
8UC Santa Barbara$56,103$26.97
9Future Tech Enterprise$55,297$26.598
10Dartmouth-Hitchcock$53,201$25.5810
11HORIBA$48,912$23.521
12Robert Half$46,048$22.141,050
13CyberGRX$44,589$21.44
14Anderson Frank$44,210$21.25
15Con Edison Development$44,114$21.21
16Endotronix$44,107$21.21
17City & County Of San Francisco - Police Department (sfpd)$43,978$21.14
18Cooper's Hawk Winery and Restaurants$43,547$20.94
19Kelly Services$42,389$20.38201
20Kroger$41,247$19.836
Show More

4
Writing an Administrative Technical Support Job Description

A job description for an administrative technical support role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's an administrative technical support job description:

Example of Full Job Description

  1. Administrative Tech 2 (Asset Data Reconciliation) - The Contractor shall:
    1. work with the UNS Hardware Asset Management team and Asset Management process owner to improve the data accuracy, currency, completeness and quality of asset and inventory information stored in IRS' system of record asset inventory database, HP Asset Manager.
    2. execute reconciliation of the Asset Management data associated with UNS' Investment Management Plans (IMPs) to ensure that all required Asset Management updates are posted to KISAM and that there is full alignment between the Asset Management information in the IMPs and HP Asset Manager.
    3. work with UNS Hardware Asset Management team to develop a plan of action to identify and target uncontrolled IT equipment for physical inventory verification.
    4. lead a team of Contractor technicians and provide direction and oversight to conduct targeted physical inventories at specified IRS locations to validate, confirm, and correct asset data discrepancies in the IRS' authoritative asset inventory database, HP Asset Manager to improve asset demographic information such as location, assigned user, and status.
    5. execute data reconciliation/normalization of HP Asset Manager.
    6. assemble and document the data using best practice structured and normalized open format methods allowing for ease of use intuitive functions such as query, datamining, indexing, categorization, search and crawl, and reporting.
    7. verify the quality and accuracy of data, track down missing files or information, perform data cleansing and monitor for changes in data provided.
    8. prepare and present data analysis conclusions, reports and recommendations.
    9. use Microsoft products such as Excel and Access to conduct data analysis or reporting to form conclusions and summarize data perfection activities and statuses.
Benefits:Health CareDentalVisionShort and Long Term Disability15 Days Paid Time Off (PTO), increased to 20 days after three years11 paid holidays 401(k) with Company MatchPay Range:$20.00 - $23.00 per hour
ABBTECH is an EOE/Minorities/Women/Disabled Individuals/Veterans

5
Post A Job

There are a few common ways to find administrative technical supports for your business:

  • Promoting internally or recruiting from your existing workforce.
  • Ask for referrals from friends, family members, and current employees.
  • Attend job fairs at local colleges to meet candidates with the right educational background.
  • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

To find administrative technical support candidates, you can consider the following options:

  • Post your job opening on Zippia or other job search websites.
  • Use niche websites that focus on engineering and technology jobs, such as dice, engineering.com, stack overflow, it job pro.
  • Post your job on free job posting websites.

6
Interview Process

To successfully recruit administrative technical supports, your first interview needs to be all about engaging with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

You should also ask about candidates' special skills and talents to see if they match with the ideal candidate profile you came up with earlier. Candidates who are good enough for the next step can then move on to the technical interview.

While interviews are great, you won't always learn enough from a conversation with an administrative technical support applicant. In those cases, having candidates complete a test project can go a long way in figuring out who's the most likely to succeed in the role. If you aren't a technical person and don't know how to design an appropriate test, you can ask someone else on the team to design it or take a look at these websites to get a few ideas:

  • TestDome
  • CodeSignal
  • Testlify
  • BarRaiser
  • Coderbyte

The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7
Send A Job Offer And Onboard Your New Administrative Technical Support

Once you've found the administrative technical support candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary, as well as the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer needs to be competitive if you really like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

After that, you can create an onboarding schedule for a new administrative technical support. Employee Action Forms should be completed by Human Resources and the hiring manager. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8
Go Through The Checklist For The Hiring Process

  • Determine employee type (full-time, part-time, contractor, etc.)
  • Submit a job requisition form to the HR department
  • Define job responsibilities and requirements
  • Establish budget and timeline
  • Determine hiring decision makers for the role
  • Write job description
  • Post job on job boards, company website, etc.
  • Promote the job internally
  • Process applications through applicant tracking system
  • Review resumes and cover letters
  • Shortlist candidates for screening
  • Hold phone/virtual interview screening with first round of candidates
  • Conduct in-person interviews with top candidates from first round
  • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
  • Conduct background checks on top candidates
  • Check references of top candidates
  • Consult with HR and hiring decision makers on job offer specifics
  • Extend offer to top candidate(s)
  • Receive formal job offer acceptance and signed employment contract
  • Inform other candidates that the position has been filled
  • Set and communicate onboarding schedule to new hire(s)
  • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)
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Hiring Administrative Technical Supports FAQs

How Much Does A Good Administrative Technical Support Cost?

A good administrative technical support costs $22.48 an hour in the US. However, it can vary based on factors such as the administrative technical support experience, abilities, industry, and the specific requirements of your business.

What Are The Duties Of An Administrative Technical Support?

The duties of an administrative technical support are:
  • Manage video teleconference sessions, troubleshoot connection issues.
  • Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
  • Used Citrix remote access to demonstrate and diagnose software problems.

Should I Hire An Administrative Technical Support With No Experience?

Yes, you should hire an administrative technical support with no experience. Hiring an entry-level administrative technical support with no experience offers versatility for your team. They may lack some qualifications, but are adaptable and have not yet formed problematic habits. However, more training may be required compared to experienced.

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Updated March 16, 2023