Full Job Description
Are you ready to accelerate your career with a best-in-class organization that values innovation, dedication, and growth? Our employees at Grede are the key to our success and share our passion for teamwork, customer service, and operational excellence. If you want to join an industry-leading company that focuses on your professional growth and development, we'd love to hear from you!
This position offers a sign-on bonus of $1,000!
Our Senior Systems Support Technician supervises Information Systems support staff and handles the configuration/installation of hardware and application software. The scale and complexity of our plant's computer network system requires a motivated and skilled leader to direct maintenance and upgrades. This is not an entry level technician role.
What You'll Do:
Analyze and recommend software, hardware, and usage of new and existing database and computer equipment
Assist Information Systems Manager in prioritization of project backlog
Design and develop information systems protocol and procedures and assist in data systems application development and/or deployment
Diagnose failures and arrange for repairs of computer, hardware, software, and related equipment
Plan, arrange, and install additions to plant network, mainframe terminals, other data and communication devices, or related support equipment, including maintenance on computer hardware and software systems
Develop and maintain written standards for the configuration of the plant PC network and PC workstations
Design, implement, and audit data backup procedures and schedules for computers and data systems
Conduct or arrange user training for new or upgraded software or new users
Maintain work areas in a clean, neat, and orderly manner
Manage supply and spare parts inventory levels at economical levels to minimize equipment downtime
Establish and maintain cabling, software licensing, warranty history, and equipment inventory records
Participate in area continuous improvement efforts including Employee Involvement activities
Why You'll Love Working for Us:
$1,000 sign on bonus
Base pay + Incentive pay*, Shift, Weekend, and Job Premiums* (for eligible positions*)
Comprehensive Benefit Package including Medical, Dental, Vision coverages
Insurance: Life, Supplemental Life, Short and Long-Term Disability
Wellness Programs and access to Worksite Wellness Center, including family members
Paid Vacation and Holidays
Employee Assistance Program (EAP)
What We Need from You:
Minimum of an Associate Degree in this field or equivalent
3+ years of experience required
Experience in a large facility/manufacturing environment preferred
Leadership/supervisory role experience (or be able to show you're ready to assume a leadership role to plan, assign, and follow up on support activities)
Must understand the standard technology used in our large-scale distributed network and only need to learn where things are and how they are connected
Knowledge of the application software we use is a huge plus, but not required
Responsible for internal and external contacts involving corrections or adjustments requiring tact, judgment, and proper conduct
Approach work assignments in a positive manner and function as a team member
Light physical exertion; able to lift up to 20 pounds; physical movement includes some repetitive motion with twisting and bending to accomplish installs
Must be willing and able to wear all required PPE
Personal attendance record should remain in compliance with company guidelines
To learn more about Grede, please visit our website at www.grede.com.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.