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Keys to writing an administrative technical support job description. Zippia analyzed thousands of administrative technical support job descriptions to identify key pieces of information you want to include. Using a machine learning data analysis, we determined the following key facts about administrative technical support job descriptions:

  • The average administrative technical support job description intro is about 74 words
  • The responsibilities section contains an average of 13 bullets points
  • The requirements section contains an average of 17 bullets points

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Administrative Technical Support Duties

  • Manage video teleconference sessions, troubleshoot connection issues.
  • Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
  • Used Citrix remote access to demonstrate and diagnose software problems.
  • Perform automation of scripts for all the environments in UNIX.
  • Train new users, assist in maintenance and deployment of SLA.
Check All Administrative Technical Support Duties

Administrative Technical Support Requirements

Administrative technical support requirements can be divided into basic requirements and required soft skills. The lists below show the most common requirements included in administrative technical support job postings.

  • Proficient in Microsoft Office Suite
  • Knowledge of computer hardware and software
  • Experience in troubleshooting IT issues
  • Ability to type at least 40 WPM
  • Experience in customer service
Required Soft Skills
  • Excellent communication skills
  • Flexible and organized
  • Strong problem-solving abilities
  • Ability to work independently
  • Attention to detail

Administrative Technical Support Description Example 1

Full Job Description

  1. Administrative Tech 2 (Asset Data Reconciliation) - The Contractor shall:
    1. work with the UNS Hardware Asset Management team and Asset Management process owner to improve the data accuracy, currency, completeness and quality of asset and inventory information stored in IRS' system of record asset inventory database, HP Asset Manager.
    2. execute reconciliation of the Asset Management data associated with UNS' Investment Management Plans (IMPs) to ensure that all required Asset Management updates are posted to KISAM and that there is full alignment between the Asset Management information in the IMPs and HP Asset Manager.
    3. work with UNS Hardware Asset Management team to develop a plan of action to identify and target uncontrolled IT equipment for physical inventory verification.
    4. lead a team of Contractor technicians and provide direction and oversight to conduct targeted physical inventories at specified IRS locations to validate, confirm, and correct asset data discrepancies in the IRS' authoritative asset inventory database, HP Asset Manager to improve asset demographic information such as location, assigned user, and status.
    5. execute data reconciliation/normalization of HP Asset Manager.
    6. assemble and document the data using best practice structured and normalized open format methods allowing for ease of use intuitive functions such as query, datamining, indexing, categorization, search and crawl, and reporting.
    7. verify the quality and accuracy of data, track down missing files or information, perform data cleansing and monitor for changes in data provided.
    8. prepare and present data analysis conclusions, reports and recommendations.
    9. use Microsoft products such as Excel and Access to conduct data analysis or reporting to form conclusions and summarize data perfection activities and statuses.
Benefits:Health CareDentalVisionShort and Long Term Disability15 Days Paid Time Off (PTO), increased to 20 days after three years11 paid holidays 401(k) with Company MatchPay Range:$20.00 - $23.00 per hour
ABBTECH is an EOE/Minorities/Women/Disabled Individuals/Veterans
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Administrative Technical Support Description Example 2

Full Job Description

Hours: Monday through Friday (8:00am to 5:00pm)

Pay: Starting at $26.00/hr ($55,000 annually)

Job Responsibilities:

  • Installing, troubleshooting, and maintaining company computer, network, and telecommunication systems.
  • Installing, training, troubleshooting, and supporting employees on computer software applications.
  • Resolving computer, network, and telecommunication problems as needed including hardware and software.
  • Managing special technical projects.
  • Handle multiple IT requests including walk up support.
  • Daily maintaining confidentiality and data integrity.
  • Primary back-up for IT Manager.
  • Occasionally working on task outside of normal business hours as needed.

Top Needed Skills:

  • Technical support
  • Troubleshooting
  • Microsoft Windows
  • Linux administration
  • Data Integrity
  • A+ Certification

Additional Qualifications:

  • Industry certifications such as A+, Network+, MCP, MCSA, etc., preferred.

A Bachelor's in Computer Science or IT, or a related field will be considered in place of experience.

Experience Level:

Intermediate Level

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit . Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

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Administrative Technical Support Description Example 3

Full Job Description

Are you ready to accelerate your career with a best-in-class organization that values innovation, dedication, and growth? Our employees at Grede are the key to our success and share our passion for teamwork, customer service, and operational excellence. If you want to join an industry-leading company that focuses on your professional growth and development, we'd love to hear from you!
This position offers a sign-on bonus of $1,000!

Our Senior Systems Support Technician supervises Information Systems support staff and handles the configuration/installation of hardware and application software. The scale and complexity of our plant's computer network system requires a motivated and skilled leader to direct maintenance and upgrades. This is not an entry level technician role.

What You'll Do:
Analyze and recommend software, hardware, and usage of new and existing database and computer equipment
Assist Information Systems Manager in prioritization of project backlog
Design and develop information systems protocol and procedures and assist in data systems application development and/or deployment
Diagnose failures and arrange for repairs of computer, hardware, software, and related equipment
Plan, arrange, and install additions to plant network, mainframe terminals, other data and communication devices, or related support equipment, including maintenance on computer hardware and software systems
Develop and maintain written standards for the configuration of the plant PC network and PC workstations
Design, implement, and audit data backup procedures and schedules for computers and data systems
Conduct or arrange user training for new or upgraded software or new users
Maintain work areas in a clean, neat, and orderly manner
Manage supply and spare parts inventory levels at economical levels to minimize equipment downtime
Establish and maintain cabling, software licensing, warranty history, and equipment inventory records
Participate in area continuous improvement efforts including Employee Involvement activities
Why You'll Love Working for Us:
$1,000 sign on bonus
Base pay + Incentive pay*, Shift, Weekend, and Job Premiums* (for eligible positions*)
Comprehensive Benefit Package including Medical, Dental, Vision coverages
Insurance: Life, Supplemental Life, Short and Long-Term Disability
Wellness Programs and access to Worksite Wellness Center, including family members
401(K) Match
Paid Vacation and Holidays
Employee Assistance Program (EAP)
PPE allowances
What We Need from You:
Minimum of an Associate Degree in this field or equivalent
3+ years of experience required
Experience in a large facility/manufacturing environment preferred
Leadership/supervisory role experience (or be able to show you're ready to assume a leadership role to plan, assign, and follow up on support activities)
Must understand the standard technology used in our large-scale distributed network and only need to learn where things are and how they are connected
Knowledge of the application software we use is a huge plus, but not required
Responsible for internal and external contacts involving corrections or adjustments requiring tact, judgment, and proper conduct
Approach work assignments in a positive manner and function as a team member
Light physical exertion; able to lift up to 20 pounds; physical movement includes some repetitive motion with twisting and bending to accomplish installs
Must be willing and able to wear all required PPE
Personal attendance record should remain in compliance with company guidelines

To learn more about Grede, please visit our website at

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Administrative Technical Support Job Description Faqs

What Are The Most Common Skills On A Job Description For An Administrative Technical Support?

The most common skills on a job description for an administrative technical support are Technical Support, Customer Service, and Troubleshoot.

What Does An Administrative Technical Support Do?

Administrative technical support maintains every technical set-up used in a company. Their primary responsibility is to inspect a company's systems, evaluate for issues, and repair any problems immediately. Administrative technical support is typically on call at the start of the day and, when they are not responding to calls, they conduct regular check-ups on all company systems. They are also responsible for creating technical reports and offering recommendations for improvements.
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