Administrative technical support resume examples from 2026
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How to write an administrative technical support resume
Craft a resume summary statement
A resume summary is your opening statement that highlights your strongest skills and top accomplishments. It is your chance to quickly let recruiters know who you are professionally - and why they should hire you for the administrative technical support role.
Step 1: Start with your professional title, or the one you aspire to.
Step 2: Detail your years of experience in administrative technical support-related roles and your industry experience.
Step 3: What are your biggest professional wins? Here is your opportunity to highlight your strongest accomplishments by placing them at the start of your resume.
Step 4: Don't forget, your goal is to summarize your experience. Keep it short and sweet, so it's easy for recruiters to quickly understand why you're a great hire.
These four steps should give you a strong elevator pitch and land you some administrative technical support interviews.Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.
List the right project manager skills
Use your Skills section to show you have the knowledge and technical ability to do the job. Here is how to make the most of your skills section and make sure you have the right keywords:
- Look to the job listing. You often need to include the exact keywords from the job description. Take note of the skills listed for the job.
- Put all relevant hard and soft skills in your skills section.
- Be specific. If you are too broad, you may not be giving the best picture of your skills and leave the hiring manager uncertain of your abilities.
- Be up to date. Software names change and companies merge. Don't look out of touch by being careless.
- Be accurate. Spelling and even upper or lowercase can dramatically change meanings. Make sure you are correctly listing your skills.
Here are example skills to include in your “Area of Expertise” on an administrative technical support resume:
- Technical Support
- Customer Service
- Troubleshoot
- Phone Calls
- Data Entry
- Desk Support
- SharePoint
- Computer System
- Email Accounts
- Network Printers
- SQL Server
- Windows Server
- User Support
- Linux
- Customer Support
- VPN
- DNS
- Workstations
- Mac
- User Accounts
- Lan
- VMware
- TCP/IP
- Citrix
- VoIP
- Unix
- System Administration
- Software Support
- DHCP
- Windows XP
Zippia’s AI can customize your resume for you.
How to structure your work experience
A work experience section is a vital part of your resume because it shows you have the experience to succeed in your next job.
- Put your most recent experience first. Prospective employers care about your most recent accomplishments the most.
- Put the job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
- Include only recent, relevant jobs. This means if you're a fairly experienced worker, you might need to leave off that first internship or other positions in favor of highlighting more pertinent positions.
How to write administrative technical support experience bullet points
Effective job bullet points do more than just describe your job duties. Instead, they should be specific and measurable accomplishments. Here are some strategies to mastering job bullet points:
- Use strong action verbs like Led, Built, or Optimized.
- Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
- Wrap it up by explaining the actions you took to achieve the result and how you made an impact.
Here are examples from great administrative technical support resumes:
Work history example #1
Network Support Technician
Fermi National Accelerator Laboratory
- Managed multiple projects and developed strategies related to software and hardware implementation.
- Included Cisco network switch closets & redundant 6500 series routers, and Internet facing presentation (DMZ) zone.
- Conducted level two support in charge of troubleshooting incidents that were escalated from the first level help desk.
- Operated technical lasers by meticulously entering measurement position of shorts and flaws to repair.
- Performed troubleshooting on system hardware problems.
Work history example #2
Computer Repair Technician
Unisys
- Fixed Dell laptops and desktops.
- Updated and installed drivers, software, and troubleshot compatibility issues.
- Performed data migrations, reimaged desktops and laptops, and mapped drives to backup the server.
- Arrived to customers site to replace hardware.
- Developed functional test tools using C and UNIX on the DEC VAX and ULTRIX-32
Work history example #3
Technical Support Specialist
Insight Global
- Developed a System Administrator Sharepoint Portal for troubleshooting and system information containment.
- Diagnosed causes of problems and performed software or hardware repairs.
- Migrated customers data from old laptop to new laptops.
- Worked extensively on proprietary Air Force budget software to comply with Windows Vista OS, and current security policies.
- Assisted Help Desk customers with troubleshooting of computer related issues such as virus removal/password resets/email setup and software installs.
Work history example #4
Administrative Technical Support
AT&T
- Assisted with lashing telecommunications cable to messenger and places stub poles to protect splice closures, hand holes, and ducts.
- Provided budgeting and forecasting for data center hardware and software operating expense.
- Utilized troubleshooting conferencing software for the purpose of customer satisfaction.
- Designed technical strategies and reactive troubleshooting.
- Utilized remote desktop connection to aid in resolving issues when I was unable to be side by side.
Zippia’s AI can customize your resume for you.
Add an education section to your resume
The education section should display your highest degree first.
Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.
If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.
Here are some examples of good education entries from administrative technical support resumes:
Master's Degree in real estate
Ohio State University, Columbus, OH
2000 - 2001
Bachelor's Degree in computer science
New York University, New York, NY
2007 - 2010
Highlight your administrative technical support certifications on your resume
If you have any additional certifications or education-like achievements, add them to the education section.
Start simple. Include the full name of the certification. It's also good to mention the organization that issued the certification. Next, specify when you obtained the certification.
If you have any of these certifications, be sure to include them on your administrative technical support resume:
- Certified Network Computer Technician (CNCT)