Research Summary. We analyzed 539 administrative technical support resumes to determine which ones land the most jobs. Below you'll find examples of resumes that can help you get an interview (and a job offer) from companies like IBM and DXC Technology. Here are the key facts about administrative technical support resumes to help you get the job:

  • The average administrative technical support resume is 515 words long
  • The average administrative technical support resume is 1.1 pages long based on 450 words per page.
  • Technical support is the most common skill found on an administrative technical support resume. It appears on 12.6% of resumes.
After learning about how to write a professional administrative technical support resume, you can make sure your resume checks all the boxes with our resume builder.


Administrative Technical Support Resume Example

Choose From 10+ Customizable Administrative Technical Support Resume templates

Zippia allows you to choose from different easy-to-use Administrative Technical Support templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Administrative Technical Support resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Administrative Technical Support Resume
Administrative Technical Support Resume
Administrative Technical Support Resume
Administrative Technical Support Resume
Administrative Technical Support Resume
Administrative Technical Support Resume
Administrative Technical Support Resume
Administrative Technical Support Resume
Administrative Technical Support Resume
Administrative Technical Support Resume
Administrative Technical Support Resume
Administrative Technical Support Resume
Administrative Technical Support Resume
Administrative Technical Support Resume
Administrative Technical Support Resume
Administrative Technical Support Resume

What Should Be Included In An Administrative Technical Support Resume


1. Add Contact Information To Your Administrative Technical Support Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Administrative Technical Support Resume Contact Information Example #1

Dhruv Johnson | 333-111-2222 |

Do you want to know more?
How To Write The Perfect Resume Header

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Administrative Technical Support Resume Relevant Education Example #1

Master's Degree In Real Estate 2014 - 2016

Ohio State University Columbus, OH

Administrative Technical Support Resume Relevant Education Example #2

Bachelor's Degree In Computer Science 2014 - 2016

New York University New York, NY


3. Next, Create An Administrative Technical Support Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of Administrative Technical Support Skills For Resume

  • Technical Support Skills

    Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

  • Customer Service Skills

    Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

  • Troubleshoot Skills

    Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

  • Phone Calls Skills

    Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

  • Data Entry Skills

    Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

  • Linux Skills

    Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.

Top Skills for an Administrative Technical Support

  • Technical Support, 12.6%
  • Customer Service, 9.5%
  • Troubleshoot, 6.6%
  • Phone Calls, 5.5%
  • Other Skills, 65.8%
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume

4. List Your Administrative Technical Support Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

Don't have any experience?
How To Show Your Experience On a Resume... Even When You Don't Have Any
Work History Example # 1
Help Desk Specialist (Part-Time)
  • Provided inter-intranet web server support to system administrators Network administrators, web masters, and Internet service providers.
  • Repaired full model range of HP and Apple Laser printers.
  • Dispatched techs for repair or escalated connectivity or hardware failure.
  • Handled complex inbound calls regarding various system software /hardware for Federal Warranty, Delta and Sprint accounts.
  • Assisted customers in troubleshooting networks and communication problems over a TCP/IP connection.
Work History Example # 2
Administrative Technician
  • Created presentation books and submission materials for underwriters review for premium quotes as well as facilitated meeting with underwriters via PowerPoint.
  • Arranged meetings, prepared and distributed professional documents using Microsoft Excel, PowerPoint, Word, and Outlook.
  • Managed the creation and implementation of department procedures and ongoing improvement of process efficiency.
  • Updated documentation regarding interdepartmental changes to working processes and flows in SharePoint applications.
  • Developed comprehensive testing procedures and documentation for internal use and agency reporting.
Work History Example # 3
Administrative Technical Support
Deutsche Bank
  • Developed domain strategy and roll out for all workstations, laptops, & printers with TCP/IP.Configure laptops with WI-FI technology.
  • Provisioned and configured VMware virtual machine for remote development team.
  • Conducted further research of the entities involved to determine the purpose of transactions.
  • Implemented a new highly available and reliable outbound/inbound Internet mail routing infrastructure, assisted architecture group with technical design.
  • Worked on the redistribution of connected routes on all OSPF devices so that all connected subnets are advertised via OSPF.
Work History Example # 4
Administrative Technical Support
Global Tel Link
  • Provided Video/Internet/VOIP technical support to customers in a timely efficient manner.
  • Conveyed noteworthy information about project successes and product updates to co-workers.
  • Implemented company-wide operating system upgrades to all desktop and laptop computers.
  • Assisted clients with troubleshooting various internet and PC issues in a help desk environment.
  • Maintained historical records by documenting hardware and software changes and revisions.

5. Highlight Your Administrative Technical Support Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your administrative technical support resume:

  1. Certified Network Computer Technician (CNCT)


6. Finally, Add a Administrative Technical Support Resume Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

Are you a recent grad?
Read our guide on how to write a resume summary statement

Five Key Resume Tips For Writing An Administrative Technical Support Resume:

Relevant Experience
Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.
The Right Skills
This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Technical Support, be sure to list it in your resume’s skills section.
Quantifiable Achievements
Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..
An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.
Impeccable Formatting
Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.
Not sure how to make a resume that stands out?
See sample resumes for the job you want
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