Administrative Technical Support Resume Examples 2023

Research Summary. We analyzed 539 administrative technical support resumes to determine which ones land the most jobs. Below you'll find examples of resumes that can help you get an interview (and a job offer) from companies like IBM and DXC Technology. Here are the key facts about administrative technical support resumes to help you get the job:

The average administrative technical support resume is 515 words long
The average administrative technical support resume is 1.1 pages long based on 450 words per page.
Technical support is the most common skill found on an administrative technical support resume. It appears on 12.6% of resumes.

After learning about how to write a professional administrative technical support resume, you can make sure your resume checks all the boxes with our resume builder.

Administrative Technical Support Resume Example


Eric Miller Administrative Technical Support Contact Information Atlanta, GA (470) 555-1443 emiller@example.com Skills Active Directory VPN Arcgis Customer Complaints IIS Communication Wi-Fi Windows Lease Agreements Setup Employment History Administrative Technical Support 2011 - Present Verizon Atlanta, GA Problem-solved hardware issues with fault-tolerant hard drives. Implemented HTTPS configuration for apache, tomcat & weblogic in both Unix and Intel platform to prevent unauthorized access. Helped draft the strategic planning and development/deployment of a replacement to a classified network infrastructure. Provided training to clients in the use of system and applications as related to Internet. Information Systems Specialist 2001 - 2011 Teleperformance Columbus, OH Provided technical assistance/customer account care support for in/outbound call center Utilized multiple research tools simultaneously for customer resolution. Call Center: Customer Service Representative, Trouble Shooting Internet, Mobile Devices and Billing Issues. Applied Information Technology problem management methods and practices to resolve complex issues. Create policies and procedures to reduce data security risk. Leasing Consultant 1999 - 2000 Lions Gate Entertainment Main, PA Top performer in the Business Development Center and then on the sales floor. Prepared new store proformas and distributed to Real Estate Committee and Construction Group. Complete monthly marketing reports such as: comparative market survey and marketing audit. Generated new leases and resident retention through renewal program and community events. Education Master's Degree Real Estate 2000 - 2001 Ohio State University Columbus, OH Bachelor's Degree Economics 1996 - 1999 Pennsylvania State University Main, PA


Roy Austin Administrative Technical Support Contact Info Austin, TX (230) 555-8172 raustin@example.com Skills Service DeskLANNew ComputersLocal AreaCommunicationCRMWindowsCompany WebsiteTelephone SupportRouters Employment History Administrative Technical Support 2011 - Present Volt Information Sciences Austin, TX Utilized multiple hardware and software tools to troubleshoot a variety of issues. Answer user inquiries regarding computer software or hardware operation to resolve problems. Managed and ensured proper use of Blackberry email and connectivity to Blackberry towers. Participated in Enterprise class hardware and software beta testing, including Poweredge Blade servers, switches, and Windows Server 2003. Drive product improvements through effective use of product support metrics. Senior PC Support Specialist 2008 - 2011 HP Houston, TX Installed, configured, debugged software and hardware. Support consisted of troubleshooting hardware and software failures at the OS level and providing root cause analysis. Provided bitlocker recovery key Troubleshoot outlook, network connections, and login Install software using remote assistance Reset account password Performed hardware and software customizations per customer orders. Help Desk Administrator 2007 - 2008 Westat College Park, MD Contract) Responsible for the administration of Kiewit's 1400+ Windows servers including multiple HyperV virtual servers. Worked on the Kiewit Service desk answering and responding to calls, emails or trouble tickets. Upgrade and maintain numerous PC's in an Active Directory environment. Used Symantec Ghost to load custom built Windows 7, MS Office software images. Tracked assets of deployed hardware and assets being removed from service. Education Bachelor's Degree Electrical Engineering 2004 - 2007 University of Maryland - College Park College Park, MD


Eric Miller Administrative Technical Support Atlanta, GA (470) 555-1443 emiller@example.com Experience Administrative Technical Support2011 - Present Verizon•Atlanta, GA Problem-solved hardware issues with fault-tolerant hard drives. Implemented HTTPS configuration for apache, tomcat & weblogic in both Unix and Intel platform to prevent unauthorized access. Helped draft the strategic planning and development/deployment of a replacement to a classified network infrastructure. Provided training to clients in the use of system and applications as related to Internet. Information Systems Specialist2001 - 2011 Teleperformance•Columbus, OH Provided technical assistance/customer account care support for in/outbound call center Utilized multiple research tools simultaneously for customer resolution. Call Center: Customer Service Representative, Trouble Shooting Internet, Mobile Devices and Billing Issues. Applied Information Technology problem management methods and practices to resolve complex issues. Create policies and procedures to reduce data security risk. Leasing Consultant1999 - 2000 Lions Gate Entertainment•Main, PA Top performer in the Business Development Center and then on the sales floor. Prepared new store proformas and distributed to Real Estate Committee and Construction Group. Complete monthly marketing reports such as: comparative market survey and marketing audit. Generated new leases and resident retention through renewal program and community events. Skills Active DirectoryVPNArcgisCustomer ComplaintsIISCommunicationWi-FiWindowsLease AgreementsSetup Education Master's Degree Real Estate2000 - 2001 Ohio State University•Columbus, OH Bachelor's Degree Economics1996 - 1999 Pennsylvania State University•Main, PA

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How your resume should look:

The job title on your resume should match your application for the role.
Ensure your work experience focuses on achievements, rather than responsibilities.
Recruiters and hiring managers suggest fitting your resume on one page.

Choose From 10+ Customizable Administrative Technical Support Resume templates

Zippia allows you to choose from different easy-to-use Administrative Technical Support templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Administrative Technical Support resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

What Should Be Included In An Administrative Technical Support Resume

1. Add Contact Information To Your Administrative Technical Support Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Administrative Technical Support Resume Contact Information Example #1

Dhruv Johnson

d.johnson@email.com | 333-111-2222 | www.linkedin.com/in/dhruv-johnson

Do you want to know more?

How To Write The Perfect Resume Header

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

The name of your school
The date you graduated (Month, Year or Year are both appropriate)
The name of your degree

If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

Academic awards (Dean's List, Latin honors, etc. )
GPA (if you're a recent graduate and your GPA was 3.5+)
Extra certifications
Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

If you're a recent graduate, you might opt to place your education section above your experience section
The more work experience you get, the shorter your education section should be
List your education in reverse chronological order, with your most recent and high-ranking degrees first
If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Majors

Computer Science

19.2%

Business

19.0%

Computer Information Systems

11.1%

Information Technology

8.0%

Administrative Technical Support Resume Relevant Education Example #1

Master's Degree In Real Estate 2014 - 2016

Ohio State University Columbus, OH

Administrative Technical Support Resume Relevant Education Example #2

Bachelor's Degree In Computer Science 2014 - 2016

New York University New York, NY

3. Next, Create An Administrative Technical Support Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

Include 6-12 skills, in bullet point form
List mostly hard skills; soft skills are hard to test
Emphasize the skills that are most important for the job

Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of Administrative Technical Support Skills For Resume

Technical Support Skills
Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.
Customer Service Skills
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
Troubleshoot Skills
Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.
Phone Calls Skills
Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.
Data Entry Skills
Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.
Linux Skills
Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.

Top Skills for an Administrative Technical Support

Source: Zippia.com

Technical Support, 12.6%

Customer Service, 9.5%

Troubleshoot, 6.6%

Phone Calls, 5.5%

Other Skills, 65.8%

Not sure which skills are really important?

3 Big Tips For Listing Skills On Your Resume

4. List Your Administrative Technical Support Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

Don't have any experience?

How To Show Your Experience On a Resume... Even When You Don't Have Any

Work History Example # 1

Help Desk Specialist (Part-Time)

DecisionOne

Provided inter-intranet web server support to system administrators Network administrators, web masters, and Internet service providers.
Repaired full model range of HP and Apple Laser printers.
Dispatched techs for repair or escalated connectivity or hardware failure.
Handled complex inbound calls regarding various system software /hardware for Federal Warranty, Delta and Sprint accounts.
Assisted customers in troubleshooting networks and communication problems over a TCP/IP connection.

Work History Example # 2

Administrative Technician

Zurich

Created presentation books and submission materials for underwriters review for premium quotes as well as facilitated meeting with underwriters via PowerPoint.
Arranged meetings, prepared and distributed professional documents using Microsoft Excel, PowerPoint, Word, and Outlook.
Managed the creation and implementation of department procedures and ongoing improvement of process efficiency.
Updated documentation regarding interdepartmental changes to working processes and flows in SharePoint applications.
Developed comprehensive testing procedures and documentation for internal use and agency reporting.

Work History Example # 3

Administrative Technical Support

Deutsche Bank

Developed domain strategy and roll out for all workstations, laptops, & printers with TCP/IP.Configure laptops with WI-FI technology.
Provisioned and configured VMware virtual machine for remote development team.
Conducted further research of the entities involved to determine the purpose of transactions.
Implemented a new highly available and reliable outbound/inbound Internet mail routing infrastructure, assisted architecture group with technical design.
Worked on the redistribution of connected routes on all OSPF devices so that all connected subnets are advertised via OSPF.

Work History Example # 4

Administrative Technical Support

Global Tel Link

Provided Video/Internet/VOIP technical support to customers in a timely efficient manner.
Conveyed noteworthy information about project successes and product updates to co-workers.
Implemented company-wide operating system upgrades to all desktop and laptop computers.
Assisted clients with troubleshooting various internet and PC issues in a help desk environment.
Maintained historical records by documenting hardware and software changes and revisions.

5. Highlight Your Administrative Technical Support Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your administrative technical support resume:

Certified Network Computer Technician (CNCT)

6. Finally, Add a Administrative Technical Support Resume Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

Are you a recent grad?

Read our guide on how to write a resume summary statement

Five Key Resume Tips For Writing An Administrative Technical Support Resume:

Relevant Experience

Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.

Authored TSQL statements for the purpose of migrating data between SQL 2000 and 2005 servers.

The Right Skills

This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Technical Support, be sure to list it in your resume’s skills section.

Created VPN server from scratch using a Linux machine.

Quantifiable Achievements

Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..

Gathered information from customers to ensure proper configurations for replaced workstations, minimizing downtime and achieving 0% lease extension costs.

ATS-Friendly

An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.

Impeccable Formatting

Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.

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