Administrative Technical Support Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applicant with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate.

At Zippia, we went through over 2,549 Administrative Technical Support resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Five Key Resume Tips For Landing An Administrative Technical Support Job:

1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you do include are relevant to the position you’re applying for.
2.
The Right Skills
This is a great time to run wild with those keywords found in the job description. If they’re looking for someone with Technical Support, be sure to list it as a skill.
3.
Quantifiable Achievements
Achievements and awards relevant to the position speak louder than a high GPA, especially if you can quantify your achievement with a number.
4.
Your Unique Qualities
Recruiters and hiring managers are looking at hundreds of resumes. Let yours stand out, and try not to sound too boring.
5.
Strong Content
If you’ve had a lot of jobs, this shouldn’t necessarily be a list of all of them. This is a document designed to market you to a potential employer, so choose the strongest content.

How To Write An Administrative Technical Support Resume

1
Contact Information
Name
First things first — employers only spend about six seconds looking at resumes before they decide to keep them or throw them away, so you should definitely let them know whose it is.
Address
Commute and relocation are things that employers take into consideration when sifting through candidates, so provide your current address in your resume header so that employers have an idea of where you are in relation to their office.
LinkedIn Profile
If you feel that a link to your social media profile could further your standing as a candidate, go ahead and include it. This doesn’t mean you should throw in a link to your hilarious Twitter profile, but instead provide your LinkedIn profile.
2
Professional Summary (Objective)
Career objective statements are one of the most overlooked pieces of otherwise stellar resumes. It’s not that every Administrative Technical Support CV out there needs one — it’s just that the ones that really do need them typically never think to include them.
The goal of this section is simple: to summarize the resume in a few short sentences. Through your resume summary you enable employers to quickly learn whether you are a good match for the job. Here are a few things to keep in mind when writing a professional summary:
Keep it short: it should be 4 sentences max
Highlight your most impressive skills or achievements
3
Skills

Not sure which skills are really important?

3 Big Tips For Listing Skills On Your Resume
Make sure to only include your hard skills on your resume. In addition, include the most in-demand administrative technical support skills. Below we have listed the top skills for an administrative technical support : The more keywords your resume can “match,” the more likely it is that your resume will be selected for review by human eyes.
Top Skills for an Administrative Technical Support
Source: Zippia.com
See All Administrative Technical Support Skills
Here are a few key points of to keep in mind while writing your skills section:
Include between 6 to 12 skills
Make sure to only include hard skills
Highlight your most impressive skills or achievements
4
Experience
The work experience section of a resume is all about highlighting the achievements that an employer would want to see. Here are some examples from different Business Analysts

Example # 1

Helpdesk Computer Technician

Covidien
  • Perform reset of WAN and VPN connections to remote sites are sometimes included.
  • Provide support in software applications, printing, SQL, Electronic Health Records, Practice Management software and general desktop support.
  • Perform system backups regularly via tape and cartridge drives, which involve loading and unloading tapes and cartridges.
  • Designed and update the Standard Hardware Equipment Website available to the company, making it more user-friendly and informative.
  • Key player in converting client desktops from windows 98 to windows XP.

Example # 2

Computer Repair Technician

Convergys
  • Used troubleshooting techniques along with policies and workflows to assist customers and resolve technical/billing issues.
  • Assisted customers with billing issues for their home phone, internet and cable services.
  • Diagnose, troubleshoot, repair and/or recycle computers, peripherals and other electronic devices.
  • Take mobile lab (laptops) to designated class.
  • Worked with Network Engineer supporting Windows 2000 servers, Exchange server and Citrix.

Example # 3

Administrative Technical Support (Part-Time)

Unisys
  • Provide support for client applications on an offshore setup.
  • Identified and fixed problems for desktops/laptops/printers.
  • Educated and mentored team members in troubleshooting resolutions for support and project rollouts.
  • Updated and installed drivers, software, and troubleshot compatibility issues.
  • Provided end-user support for post-deployment, data migration, and desktop imaging of new laptops.

Example # 4

Administrative Technical Support

CompuCom
  • Designed AD single domain forest environment/Multi domain forest environment * Applications & driver deployment, Basic SQL [ ] knowledge.
  • Coordinated with service providers, AT&T and Verizon on daily basis for cellular activations and troubleshooting service issues.
  • Performed data migration on desktops and laptops, identifying conflicts and providing appropriate solutions.
  • Provide desktop support for the Billings COE on a 24*7 basis.
  • Prioritize Remedy ticket queues by troubleshooting & documenting critical issues first, then work the oldest.

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Write your work experience section in a way that embraces your administrative technical support skills. Sounds easier said than done? Take a look at how other people have done it. Below are real examples from administrative technical support resumes that people have included in their work experience section to demonstrate their knowledge of key skills:
5
Education
As an administrative technical support, you may be curious how your education stacks up against other applicants. As long as you have a bachelor's degree, you're in the majority. Our research showed that most Administrative Technical Supports have a 4-year degree as the highest education level.
Based on our analysis of administrative technical support resumes, the most common major for administrative technical support candidates is Business, but other majors made their way in as well. Computer Science, Computer Information Systems and Information Technology were relatively common.
As shown above, the Education section can be very brief. However make sure to include the following:
The name of the school you attended
The year you attended
Your major
Your GPA
The level of education you attained