What does an administrative technical support do?
Administrative technical support maintains every technical set-up used in a company. Their primary responsibility is to inspect a company's systems, evaluate for issues, and repair any problems immediately. Administrative technical support is typically on call at the start of the day and, when they are not responding to calls, they conduct regular check-ups on all company systems. They are also responsible for creating technical reports and offering recommendations for improvements.
Administrative technical support responsibilities
Here are examples of responsibilities from real administrative technical support resumes:
- Manage video teleconference sessions, troubleshoot connection issues.
- Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
- Used Citrix remote access to demonstrate and diagnose software problems.
- Perform automation of scripts for all the environments in UNIX.
- Train new users, assist in maintenance and deployment of SLA.
- Maintain DNS zones, virtual web sites and POP3 email client accounts.
- Network structure are primarily Cisco - base equipment, including Cisco VOIP phone communications.
- Deliver a major improvement over old VPN system that catapult productivity of remote sales force.
- Register domain names, and DNS settings for web traffic, mail, and FTP operations.
- Travele from site to site installing workstation and troubleshooting connection issue to Citrix server and client.
- Support Cisco VOIP implementation and planning in the office, field and in meetings and conferences.
- Administer the new IBM RS6000 running on a UNIX operating system, using QAD MFG/PRO software.
- Maintain and monitor all virtual private network (VPN) and remote access (RAS) services.
- Respond to end users' questions concerning outages, servers, circuits, routers, and switches.
- Utilize advance Linux commands and excel macros to pull system performance files from the servers and compile detail reports.
Administrative technical support skills and personality traits
We calculated that 13% of Administrative Technical Supports are proficient in Technical Support, Customer Service, and Troubleshoot. They’re also known for soft skills such as Customer-service skills, Listening skills, and Speaking skills.
We break down the percentage of Administrative Technical Supports that have these skills listed on their resume here:
- Technical Support, 13%
Maintained and enhanced Shipping/Receiving Log application for the tracking of company's inventory equipment between Technical Support and field personnel.
- Customer Service, 9%
Provided excellent, professional customer service with extensive knowledge of scholarship and fellowship programs and related requirements.
- Troubleshoot, 7%
Diagnosed and troubleshoot computer hardware module from failures from multiple computer and Manufactures, Dell, HP, Apple.
- Phone Calls, 6%
Maintain supplies inventory, direct all phone calls to proper departments, prepare all outgoing and sorting of incoming mail.
- Data Entry, 5%
Automated web-based data entry tasks, resulting in considerably less resources used.
- Desk Support, 5%
Supervised and support new help desk support team of 20 reps in call center regarding issues with POS hardware and software.
"technical support," "customer service," and "troubleshoot" are among the most common skills that administrative technical supports use at work. You can find even more administrative technical support responsibilities below, including:
Customer-service skills. To carry out their duties, the most important skill for an administrative technical support to have is customer-service skills. Their role and responsibilities require that "computer support specialists must be patient and sympathetic." Administrative technical supports often use customer-service skills in their day-to-day job, as shown by this real resume: "maintained documentation of all corporate hardware and software assets to facilitate customer support and problem resolution. "
Listening skills. Many administrative technical support duties rely on listening skills. "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.," so an administrative technical support will need this skill often in their role. This resume example is just one of many ways administrative technical support responsibilities rely on listening skills: "diagnosed and resolved technical hardware and software issues organized ideas and communicated oral messages as instruncted. "
Speaking skills. administrative technical supports are also known for speaking skills, which are critical to their duties. You can see how this skill relates to administrative technical support responsibilities, because "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." An administrative technical support resume example shows how speaking skills is used in the workplace: "represented technical support at bug review meetings. "
Writing skills. For certain administrative technical support responsibilities to be completed, the job requires competence in "writing skills." The day-to-day duties of an administrative technical support rely on this skill, as "strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions." For example, this snippet was taken directly from a resume about how this skill applies to what administrative technical supports do: "assisted developers in writing and tuning sql queries to help increase speed and application efficiency. "
Problem-solving skills. A commonly-found skill in administrative technical support job descriptions, "problem-solving skills" is essential to what administrative technical supports do. Administrative technical support responsibilities rely on this skill because "support workers must identify both simple and complex computer problems, analyze them, and solve them." You can also see how administrative technical support duties rely on problem-solving skills in this resume example: "reported vtc units and connectivity issues to network team, test issues with the team, and follow up for solutions. "
The three companies that hire the most administrative technical supports are:
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Compare different administrative technical supports
Administrative technical support vs. Information technology administrator
An Information Technology (IT) administrator is an individual responsible for managing the day-to-day operation of an organization's IT systems and ensuring that the systems are running effectively. IT administrators must conduct consistent analyses of the computer system and install updates when needed. They are required to assess the organization's security programs and run the system for viruses and spyware. IT administrators also extend support to the organization's end-users and train them on desktop applications.
There are some key differences in the responsibilities of each position. For example, administrative technical support responsibilities require skills like "phone calls," "data entry," "email accounts," and "customer support." Meanwhile a typical information technology administrator has skills in areas such as "database," "switches," "pc," and "os." This difference in skills reveals the differences in what each career does.
Information technology administrators tend to reach similar levels of education than administrative technical supports. In fact, information technology administrators are 0.1% more likely to graduate with a Master's Degree and 0.1% more likely to have a Doctoral Degree.Administrative technical support vs. Information technology/support technician
An information technology (IT) support technician is an individual who is responsible for providing support and troubleshoots software and hardware problems faced by customers. As for larger organizations that have their own IT department, technicians must work together internally with their IT staff members. IT support technicians are involved in inspecting and resolving minor local area network and wireless network issues, which include TCP/IP, DHCP, and VPN. They are also required to obtain an associate's degree in computer science or related field.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that administrative technical support responsibilities requires skills like "technical support," "data entry," "email accounts," and "sql server." But an information technology/support technician might use other skills in their typical duties, such as, "os," "database," "switches," and "tcp ip."
In general, information technology/support technicians achieve similar levels of education than administrative technical supports. They're 2.2% less likely to obtain a Master's Degree while being 0.1% less likely to earn a Doctoral Degree.Administrative technical support vs. Desk support technician
A desktop support technician is responsible for assisting end-users with their network issues, grant authorization requests, and create user accounts. Desktop support technicians maintain the safety and security of networks, preventing unauthorized access and illegal dissemination of database information. They also handle the software configurations and upgrading the network infrastructure to avoid system downtimes and operational delays. A desktop support technician must have excellent communication and technical skills to monitor systems performance and enhance network navigation.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from administrative technical support resumes include skills like "data entry," "desk support," "sharepoint," and "email accounts," whereas a desk support technician is more likely to list skills in "provides technical support," "desk side support," "tcp ip," and "phone support. "
When it comes to education, desk support technicians tend to earn similar degree levels compared to administrative technical supports. In fact, they're 3.5% less likely to earn a Master's Degree, and 0.1% less likely to graduate with a Doctoral Degree.Administrative technical support vs. Software support technician
A software support technician is responsible for resolving software application issues, diagnosing related system failures, and writing resolution reports for reference. Software support technicians must be highly-familiarized with the system's infrastructure and interface to immediately diagnose malfunctions and identify maintenance techniques to prevent the reoccurrence of downtimes and delays. They also assist the system engineers in the configuration and optimization of networks, including the installment of upgrades and patch updates. A software support technician must have excellent organizational and communication skills, especially in navigating computer tools and applications to create support tickets and fix the customers' issues efficiently.
Types of administrative technical support
Updated January 8, 2025
