Administrative technical support maintains every technical set-up used in a company. Their primary responsibility is to inspect a company's systems, evaluate for issues, and repair any problems immediately. Administrative technical support is typically on call at the start of the day and, when they are not responding to calls, they conduct regular check-ups on all company systems. They are also responsible for creating technical reports and offering recommendations for improvements.

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Administrative Technical Support Responsibilities

Here are examples of responsibilities from real administrative technical support resumes representing typical tasks they are likely to perform in their roles.

  • Manage video teleconference sessions, troubleshoot connection issues.
  • Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
  • Used Citrix remote access to demonstrate and diagnose software problems.
  • Perform automation of scripts for all the environments in UNIX.
  • Train new users, assist in maintenance and deployment of SLA.
  • Maintain DNS zones, virtual web sites and POP3 email client accounts.
  • Network structure are primarily Cisco - base equipment, including Cisco VOIP phone communications.
  • Deliver a major improvement over old VPN system that catapult productivity of remote sales force.
  • Register domain names, and DNS settings for web traffic, mail, and FTP operations.
  • Travele from site to site installing workstation and troubleshooting connection issue to Citrix server and client.
  • Support Cisco VOIP implementation and planning in the office, field and in meetings and conferences.
  • Administer the new IBM RS6000 running on a UNIX operating system, using QAD MFG/PRO software.
  • Maintain and monitor all virtual private network (VPN) and remote access (RAS) services.
  • Respond to end users' questions concerning outages, servers, circuits, routers, and switches.
  • Utilize advance Linux commands and excel macros to pull system performance files from the servers and compile detail reports.

Administrative Technical Support Job Description

When it comes to understanding what an administrative technical support does, you may be wondering, "should I become an administrative technical support?" The data included in this section may help you decide. Compared to other jobs, administrative technical supports have a growth rate described as "faster than average" at 10% between the years 2018 - 2028, according to the Bureau of Labor Statistics. In fact, the number of administrative technical support opportunities that are predicted to open up by 2028 is 83,100.

On average, the administrative technical support annual salary is $46,753 per year, which translates to $22.48 an hour. Generally speaking, administrative technical supports earn anywhere from $29,000 to $75,000 a year, which means that the top-earning administrative technical supports make $75,000 more than the ones at the lower end of the spectrum.

It's hard work to become an administrative technical support, but even the most dedicated employees consider switching careers from time to time. Whether you're interested in a more challenging position or just looking for a fresh start, we've compiled extensive information on becoming an information technology administrator, information technology/support technician, desk support technician, and software support technician.

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5 Administrative Technical Support Resume Examples

Administrative Technical Support Skills and Personality Traits

We calculated that 13% of Administrative Technical Supports are proficient in Technical Support, Customer Service, and Troubleshoot. They’re also known for soft skills such as Customer-service skills, Listening skills, and Speaking skills.

We break down the percentage of Administrative Technical Supports that have these skills listed on their resume here:

  • Technical Support, 13%

    Maintained and enhanced Shipping/Receiving Log application for the tracking of company's inventory equipment between Technical Support and field personnel.

  • Customer Service, 9%

    Provided excellent, professional customer service with extensive knowledge of scholarship and fellowship programs and related requirements.

  • Troubleshoot, 7%

    Diagnosed and troubleshoot computer hardware module from failures from multiple computer and Manufactures, Dell, HP, Apple.

  • Phone Calls, 6%

    Maintain supplies inventory, direct all phone calls to proper departments, prepare all outgoing and sorting of incoming mail.

  • Data Entry, 5%

    Automated web-based data entry tasks, resulting in considerably less resources used.

  • Desk Support, 5%

    Supervised and support new help desk support team of 20 reps in call center regarding issues with POS hardware and software.

"technical support," "customer service," and "troubleshoot" aren't the only skills we found administrative technical supports list on their resumes. In fact, there's a whole list of administrative technical support responsibilities that we found, including:

  • Customer-service skills can be considered to be the most important personality trait for an administrative technical support to have. According to a administrative technical support resume, "computer support specialists must be patient and sympathetic" administrative technical supports are able to use customer-service skills in the following example we gathered from a resume: "maintained documentation of all corporate hardware and software assets to facilitate customer support and problem resolution. "
  • While it may not be the most important skill, we found that many administrative technical support duties rely on listening skills. This example from a administrative technical support explains why: "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation." This resume example is just one of many ways administrative technical supports are able to utilize listening skills: "diagnosed and resolved technical hardware and software issues organized ideas and communicated oral messages as instruncted. "
  • Administrative technical supports are also known for speaking skills, which can be critical when it comes to performing their duties. An example of why this skill is important is shown by this snippet that we found in a administrative technical support resume: "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." We also found this resume example that details how this skill is put to the test: "represented technical support at bug review meetings. "
  • In order for certain administrative technical support responsibilities to be completed, the job requires the skill "writing skills." According to an administrative technical support resume, "strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions." As an example, this snippet was taken directly from a resume about how this skill applies: "assisted developers in writing and tuning sql queries to help increase speed and application efficiency. "
  • As part of the administrative technical support description, you might find that one of the skills that might be helpful to the job is "problem-solving skills." A administrative technical support resume included this snippet: "support workers must identify both simple and complex computer problems, analyze them, and solve them." This skill could be useful in this scenario: "reported vtc units and connectivity issues to network team, test issues with the team, and follow up for solutions. "
  • See the full list of administrative technical support skills.

    After discovering the most helpful skills, we moved onto what kind of education might be helpful in becoming an administrative technical support. We found that 52.4% of administrative technical supports have graduated with a bachelor's degree and 7.0% of people in this position have earned their master's degrees. While most administrative technical supports have a college degree, you may find it's also true that generally it's possible to be successful in this career with only a high school degree. In fact, our research shows that one out of every six administrative technical supports were not college graduates.

    The administrative technical supports who went onto college to earn a more in-depth education generally studied computer science and business, while a small population of administrative technical supports studied computer information systems and information technology.

    Once you've obtained the level of education you're comfortable with, you might start applying to companies to become an administrative technical support. We've found that most administrative technical support resumes include experience from Blue Apron, Con Edison, and Cooper's Hawk Winery and Restaurants. Of recent, Blue Apron had 2 positions open for administrative technical supports. Meanwhile, there are 2 job openings at Con Edison and 2 at Cooper's Hawk Winery and Restaurants.

    Since salary is important to some administrative technical supports, it's good to note that they are figured to earn the highest salaries at AIG, Intel, and QC HOLDINGS. If you were to take a closer look at AIG, you'd find that the average administrative technical support salary is $96,461. Then at Intel, administrative technical supports receive an average salary of $92,366, while the salary at QC HOLDINGS is $80,288.

    View more details on administrative technical support salaries across the United States.

    Some other companies you might be interested in as a administrative technical support include IBM, AT&T;, and Teleperformance USA. These three companies were found to hire the most administrative technical supports from the top 100 U.S. educational institutions.

    The three companies that hire the most prestigious administrative technical supports are:

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    What Information Technology Administrators Do

    An Information Technology (IT) administrator is a professional responsible for managing the day-to-day operation of an organization's IT systems and ensuring that the systems are running effectively. IT administrators must conduct consistent analyses of the computer system and install updates when needed. They are required to assess the organization's security programs and run the system for viruses and spyware. IT administrators also extend support to the organization's end-users and train them on desktop applications.

    In this section, we take a look at the annual salaries of other professions. Take information technology administrator for example. On average, the information technology administrators annual salary is $26,442 higher than what administrative technical supports make on average every year.

    Even though administrative technical supports and information technology administrators have vast differences in their careers, a few of the skills required to do both jobs are similar. For example, both careers require technical support, customer service, and troubleshoot in the day-to-day roles.

    There are some key differences in responsibilities as well. For example, an administrative technical support responsibilities require skills like "phone calls," "data entry," "email accounts," and "customer support." Meanwhile a typical information technology administrator has skills in areas such as "database," "switches," "pc," and "os." This difference in skills reveals how truly different these two careers really are.

    Information technology administrators tend to reach similar levels of education than administrative technical supports. In fact, information technology administrators are 0.1% more likely to graduate with a Master's Degree and 0.1% more likely to have a Doctoral Degree.

    What Are The Duties Of an Information Technology/Support Technician?

    An information technology (IT) support technician is a professional who is responsible for providing support and troubleshoots software and hardware problems faced by customers. As for larger organizations that have their own IT department, technicians must work together internally with their IT staff members. IT support technicians are involved in inspecting and resolving minor local area network and wireless network issues, which include TCP/IP, DHCP, and VPN. They are also required to obtain an associate's degree in computer science or related field.

    Next up, we have the information technology/support technician profession to look over. This career brings along a lower average salary when compared to an administrative technical support annual salary. In fact, information technology/support technicians salary difference is $1,162 lower than the salary of administrative technical supports per year.

    Not everything about these jobs is different. Take their skills, for example. Administrative technical supports and information technology/support technicians both include similar skills like "customer service," "troubleshoot," and "phone calls" on their resumes.

    While some skills are similar in these professions, other skills aren't so similar. For example, several resumes showed us that administrative technical support responsibilities requires skills like "technical support," "data entry," "email accounts," and "sql server." But an information technology/support technician might use skills, such as, "os," "database," "switches," and "tcp ip."

    In general, information technology/support technicians study at similar levels of education than administrative technical supports. They're 2.2% less likely to obtain a Master's Degree while being 0.1% less likely to earn a Doctoral Degree.

    How a Desk Support Technician Compares

    A desktop support technician is responsible for assisting end-users with their network issues, grant authorization requests, and create user accounts. Desktop support technicians maintain the safety and security of networks, preventing unauthorized access and illegal dissemination of database information. They also handle the software configurations and upgrading the network infrastructure to avoid system downtimes and operational delays. A desktop support technician must have excellent communication and technical skills to monitor systems performance and enhance network navigation.

    The desk support technician profession generally makes a lower amount of money when compared to the average salary of administrative technical supports. The difference in salaries is desk support technicians making $6,038 lower than administrative technical supports.

    Using administrative technical supports and desk support technicians resumes, we found that both professions have similar skills such as "technical support," "customer service," and "troubleshoot," but the other skills required are very different.

    Some important key differences between the two careers are a few of the skills necessary to fulfill responsibilities. Some examples from administrative technical support resumes include skills like "data entry," "desk support," "sharepoint," and "email accounts," whereas a desk support technician might be skilled in "provides technical support," "desk side support," "tcp ip," and "phone support. "

    When it comes to education, desk support technicians tend to earn similar education levels than administrative technical supports. In fact, they're 3.5% less likely to earn a Master's Degree, and 0.1% less likely to graduate with a Doctoral Degree.

    Description Of a Software Support Technician

    A software support technician is responsible for resolving software application issues, diagnosing related system failures, and writing resolution reports for reference. Software support technicians must be highly-familiarized with the system's infrastructure and interface to immediately diagnose malfunctions and identify maintenance techniques to prevent the reoccurrence of downtimes and delays. They also assist the system engineers in the configuration and optimization of networks, including the installment of upgrades and patch updates. A software support technician must have excellent organizational and communication skills, especially in navigating computer tools and applications to create support tickets and fix the customers' issues efficiently.

    Now, we'll look at software support technicians, who generally average a higher pay when compared to administrative technical supports annual salary. In fact, the difference is about $32,917 per year.

    While both administrative technical supports and software support technicians complete day-to-day tasks using similar skills like customer service, troubleshoot, and phone calls, the two careers also vary in other skills.

    Each job requires different skills like "technical support," "data entry," "sharepoint," and "email accounts," which might show up on an administrative technical support resume. Whereas software support technician might include skills like "java," "database," "os," and "sccm."

    In general, software support technicians reach similar levels of education when compared to administrative technical supports resumes. Software support technicians are 1.2% more likely to earn their Master's Degree and 0.3% more likely to graduate with a Doctoral Degree.