We calculated that 12% of Administrative Technical Supports are proficient in Technical Support, Customer Service, and Hardware. They’re also known for soft skills such as Customer-service skills, Listening skills, and Speaking skills.
We break down the percentage of Administrative Technical Supports that have these skills listed on their resume here:
Most administrative technical supports list "technical support," "customer service," and "hardware" as skills on their resumes. We go into more details on the most important administrative technical support responsibilities here: Arguably the most important personality trait for an administrative technical support to have happens to be customer-service skills. An example from a resume said this about the skill, "computer support specialists must be patient and sympathetic" Additionally, other resumes have pointed out that administrative technical supports can use customer-service skills to "performed data entry of new contracts for dealers, customers and agents. " Another commonly found skill for being able to perform administrative technical support duties is the following: listening skills. According to a administrative technical support resume, "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation." Check out this example of how administrative technical supports use listening skills: "communicated with microsoft to successfully upgrade bank computers to windows 2000. " Administrative technical supports are also known for speaking skills, which can be critical when it comes to performing their duties. An example of why this skill is important is shown by this snippet that we found in a administrative technical support resume: "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." We also found this resume example that details how this skill is put to the test: "addressed and resolved network security issued to ensure a seamless operating environment. " An administrative technical support responsibilities sometimes require "writing skills." The responsibilities that rely on this skills are shown by this resume excerpt: "strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions." This resume example shows how this skill is used by administrative technical supports: "tasked with writing the manual instructions for software installation, test procedures. " Yet another important skill that an administrative technical support must demonstrate is "problem-solving skills." Support workers must identify both simple and complex computer problems, analyze them, and solve them. This is clearly demonstrated in this example from an administrative technical support who stated: "deployed a linux based solution (easy hotspot) to provide free internet access to customers. "
See the full list of administrative technical support skills.
After discovering the most helpful skills, we moved onto what kind of education might be helpful in becoming an administrative technical support. We found that 43.9% of administrative technical supports have graduated with a bachelor's degree and 5.7% of people in this position have earned their master's degrees. While some administrative technical supports have a college degree, you may find it's also true that generally it's possible to be successful in this career with only a high school degree. In fact, our research shows that one out of every five administrative technical supports were not college graduates.
The administrative technical supports who went onto college to earn a more in-depth education generally studied business and computer science, while a small population of administrative technical supports studied computer information systems and information technology.
But if you're interested in companies where you might earn a high salary, administrative technical supports tend to earn the biggest salaries at JT3, Kubota, and Blue Apron. Take JT3 for example. The median administrative technical support salary is $59,063. At Kubota, administrative technical supports earn an average of $52,999, while the average at Blue Apron is $50,784. You should take into consideration how difficult it might be to secure a job with one of these companies.
View more details on administrative technical support salaries across the United States.
If you earned a degree from the top 100 educational institutions in the United States, you might want to take a look at IBM, Verizon Communications, and Dell. These three companies have hired a significant number of administrative technical supports from these institutions.
For the most part, administrative technical supports make their living in the technology and finance industries. Administrative technical supports tend to make the most in the manufacturing industry with an average salary of $58,276. The administrative technical support annual salary in the technology and retail industries generally make $56,430 and $40,436 respectively. Additionally, administrative technical supports who work in the manufacturing industry make 49.7% more than administrative technical supports in the finance Industry.