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What Does An Administrative Technical Support Do?

Administrative technical support maintains every technical set-up used in a company. Their primary responsibility is to inspect a company's systems, evaluate for issues, and repair any problems immediately. Administrative technical support is typically on call at the start of the day and, when they are not responding to calls, they conduct regular check-ups on all company systems. They are also responsible for creating technical reports and offering recommendations for improvements.

Here are examples of responsibilities from real administrative technical support resumes representing typical tasks they are likely to perform in their roles.

  • Manage customer's tickets through VMWARE ticketing system for opening, closing, and resolving issues.
  • Manage video teleconference sessions, troubleshoot connection issues.
  • Lead implementation activities and resolve integration issues relate to the implementation of new systems with the existing infrastructure.
  • Install new software, setup and perform troubleshooting/support for computers, printers and handle other technical issues for several divisions.
  • Administrate and maintain email services using specialize Linux email server.
  • Provide network assistance to Linux servers and end users.
  • Used Citrix remote access to demonstrate and diagnose software problems.
  • Maintain network service relate servers (DHCP and DNS servers).
  • Experience with troubleshooting computers, cellphones, data services, and windows software.
  • Respond to emergencies, diagnose and troubleshoot issues remotely via phone / remote desktop.
Administrative Technical Support Traits
Customer-service skills involve listening skills that allow you to communicate efficiently and respectfully with a customer.
Listening is an important part of the communication process as it allows you to understand information.
Speaking skills is important to being able to communicate efficiently with multiple people regarding your thoughts, ideas and feedback.

Administrative Technical Support Overview

When it comes to understanding what an administrative technical support does, you may be wondering, "should I become an administrative technical support?" The data included in this section may help you decide. Compared to other jobs, administrative technical supports have a growth rate described as "faster than average" at 10% between the years 2018 - 2028, according to the Bureau of Labor Statistics. In fact, the number of administrative technical support opportunities that are predicted to open up by 2028 is 83,100.

On average, the administrative technical support annual salary is $44,203 per year, which translates to $21.25 an hour. Generally speaking, administrative technical supports earn anywhere from $28,000 to $67,000 a year, which means that the top-earning administrative technical supports make $39,000 more than the ones at the lower end of the spectrum.

It's hard work to become an administrative technical support, but even the most dedicated employees consider switching careers from time to time. Whether you're interested in a more challenging position or just looking for a fresh start, we've compiled extensive information on becoming an information technology administrator, information technology/support technician, desk support technician, and software support technician.

Administrative Technical Support Jobs You Might Like

Administrative Technical Support Skills and Personality Traits

We calculated that 12% of Administrative Technical Supports are proficient in Technical Support, Customer Service, and Hardware. They’re also known for soft skills such as Customer-service skills, Listening skills, and Speaking skills.

We break down the percentage of Administrative Technical Supports that have these skills listed on their resume here:

  • Technical Support, 12%

    Maintained and enhanced Shipping/Receiving Log application for the tracking of company's inventory equipment between Technical Support and field personnel.

  • Customer Service, 7%

    Provided excellent, professional customer service with extensive knowledge of scholarship and fellowship programs and related requirements.

  • Hardware, 5%

    Documented and maintained a list of installed SPAWAR New Orleans telephony software applications and telephony hardware components.

  • Troubleshoot, 5%

    Helped Lawyers and Secretaries troubleshoot installation and user account control issues in Windows XP, Vista and 7.

  • Active Directory, 5%

    Configured security settings and established/maintained user accounts, access permissions for groups and individuals, using Active Directory/Group Policy.

  • Phone Calls, 4%

    Utilized phone system and email to respond to telephone calls, route calls, take messages, and assist staff.

Most administrative technical supports list "technical support," "customer service," and "hardware" as skills on their resumes. We go into more details on the most important administrative technical support responsibilities here:

  • Arguably the most important personality trait for an administrative technical support to have happens to be customer-service skills. An example from a resume said this about the skill, "computer support specialists must be patient and sympathetic" Additionally, other resumes have pointed out that administrative technical supports can use customer-service skills to "performed data entry of new contracts for dealers, customers and agents. "
  • Another commonly found skill for being able to perform administrative technical support duties is the following: listening skills. According to a administrative technical support resume, "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation." Check out this example of how administrative technical supports use listening skills: "communicated with microsoft to successfully upgrade bank computers to windows 2000. "
  • Administrative technical supports are also known for speaking skills, which can be critical when it comes to performing their duties. An example of why this skill is important is shown by this snippet that we found in a administrative technical support resume: "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." We also found this resume example that details how this skill is put to the test: "addressed and resolved network security issued to ensure a seamless operating environment. "
  • An administrative technical support responsibilities sometimes require "writing skills." The responsibilities that rely on this skills are shown by this resume excerpt: "strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions." This resume example shows how this skill is used by administrative technical supports: "tasked with writing the manual instructions for software installation, test procedures. "
  • Yet another important skill that an administrative technical support must demonstrate is "problem-solving skills." Support workers must identify both simple and complex computer problems, analyze them, and solve them. This is clearly demonstrated in this example from an administrative technical support who stated: "deployed a linux based solution (easy hotspot) to provide free internet access to customers. "
  • See the full list of administrative technical support skills.

    After discovering the most helpful skills, we moved onto what kind of education might be helpful in becoming an administrative technical support. We found that 43.9% of administrative technical supports have graduated with a bachelor's degree and 5.7% of people in this position have earned their master's degrees. While some administrative technical supports have a college degree, you may find it's also true that generally it's possible to be successful in this career with only a high school degree. In fact, our research shows that one out of every five administrative technical supports were not college graduates.

    The administrative technical supports who went onto college to earn a more in-depth education generally studied business and computer science, while a small population of administrative technical supports studied computer information systems and information technology.

    But if you're interested in companies where you might earn a high salary, administrative technical supports tend to earn the biggest salaries at JT3, Kubota, and Blue Apron. Take JT3 for example. The median administrative technical support salary is $59,063. At Kubota, administrative technical supports earn an average of $52,999, while the average at Blue Apron is $50,784. You should take into consideration how difficult it might be to secure a job with one of these companies.

    View more details on administrative technical support salaries across the United States.

    If you earned a degree from the top 100 educational institutions in the United States, you might want to take a look at IBM, Verizon Communications, and Dell. These three companies have hired a significant number of administrative technical supports from these institutions.

    For the most part, administrative technical supports make their living in the technology and finance industries. Administrative technical supports tend to make the most in the manufacturing industry with an average salary of $58,276. The administrative technical support annual salary in the technology and retail industries generally make $56,430 and $40,436 respectively. Additionally, administrative technical supports who work in the manufacturing industry make 49.7% more than administrative technical supports in the finance Industry.

    The three companies that hire the most prestigious administrative technical supports are:

      What Information Technology Administrators Do

      An Information Technology (IT) administrator is a professional responsible for managing the day-to-day operation of an organization's IT systems and ensuring that the systems are running effectively. IT administrators must conduct consistent analyses of the computer system and install updates when needed. They are required to assess the organization's security programs and run the system for viruses and spyware. IT administrators also extend support to the organization's end-users and train them on desktop applications.

      In this section, we take a look at the annual salaries of other professions. Take information technology administrator for example. On average, the information technology administrators annual salary is $23,064 higher than what administrative technical supports make on average every year.

      Even though administrative technical supports and information technology administrators have vast differences in their careers, a few of the skills required to do both jobs are similar. For example, both careers require technical support, customer service, and hardware in the day-to-day roles.

      There are some key differences in responsibilities as well. For example, an administrative technical support responsibilities require skills like "phone calls," "data entry," "office supplies," and "office procedures." Meanwhile a typical information technology administrator has skills in areas such as "information technology," "database," "os," and "san." This difference in skills reveals how truly different these two careers really are.

      Information technology administrators really shine in the technology industry with an average salary of $92,300. Whereas administrative technical supports tend to make the most money in the manufacturing industry with an average salary of $58,276.

      The education levels that information technology administrators earn is a bit different than that of administrative technical supports. In particular, information technology administrators are 2.9% more likely to graduate with a Master's Degree than an administrative technical support. Additionally, they're 0.1% more likely to earn a Doctoral Degree.

      What Are The Duties Of an Information Technology/Support Technician?

      An information technology (IT) support technician is a professional who is responsible for providing support and troubleshoots software and hardware problems faced by customers. As for larger organizations that have their own IT department, technicians must work together internally with their IT staff members. IT support technicians are involved in inspecting and resolving minor local area network and wireless network issues, which include TCP/IP, DHCP, and VPN. They are also required to obtain an associate's degree in computer science or related field.

      Now we're going to look at the information technology/support technician profession. On average, information technology/support technicians earn a $554 higher salary than administrative technical supports a year.

      A similarity between the two careers of administrative technical supports and information technology/support technicians are a few of the skills associated with both roles. We used resumes from both professions to find that both use skills like "technical support," "customer service," and "hardware. "

      While some skills are similar in these professions, other skills aren't so similar. For example, several resumes showed us that administrative technical support responsibilities requires skills like "data entry," "office supplies," "system administration," and "firewalls." But an information technology/support technician might use skills, such as, "end user," "os," "database," and "android."

      In general, information technology/support technicians study at similar levels of education than administrative technical supports. They're 2.3% less likely to obtain a Master's Degree while being 0.1% less likely to earn a Doctoral Degree.

      How a Desk Support Technician Compares

      A desktop support technician is responsible for assisting end-users with their network issues, grant authorization requests, and create user accounts. Desktop support technicians maintain the safety and security of networks, preventing unauthorized access and illegal dissemination of database information. They also handle the software configurations and upgrading the network infrastructure to avoid system downtimes and operational delays. A desktop support technician must have excellent communication and technical skills to monitor systems performance and enhance network navigation.

      The third profession we take a look at is desk support technician. On an average scale, these workers bring in lower salaries than administrative technical supports. In fact, they make a $6,997 lower salary per year.

      By looking over several administrative technical supports and desk support technicians resumes, we found that both roles utilize similar skills, such as "technical support," "customer service," and "hardware." But beyond that the careers look very different.

      There are many key differences between these two careers as shown by resumes from each profession. Some of those differences include the skills required to complete responsibilities within each role. As an example of this, an administrative technical support is likely to be skilled in "data entry," "sharepoint," "office supplies," and "system administration," while a typical desk support technician is skilled in "os," "android," "sccm," and "software installation."

      Desk support technicians are known to earn similar educational levels when compared to administrative technical supports. Additionally, they're 3.2% less likely to graduate with a Master's Degree, and 0.5% less likely to earn a Doctoral Degree.

      Description Of a Software Support Technician

      A software support technician is responsible for resolving software application issues, diagnosing related system failures, and writing resolution reports for reference. Software support technicians must be highly-familiarized with the system's infrastructure and interface to immediately diagnose malfunctions and identify maintenance techniques to prevent the reoccurrence of downtimes and delays. They also assist the system engineers in the configuration and optimization of networks, including the installment of upgrades and patch updates. A software support technician must have excellent organizational and communication skills, especially in navigating computer tools and applications to create support tickets and fix the customers' issues efficiently.

      Now, we'll look at software support technicians, who generally average a higher pay when compared to administrative technical supports annual salary. In fact, the difference is about $25,013 per year.

      While their salaries may vary, administrative technical supports and software support technicians both use similar skills to perform their jobs. Resumes from both professions include skills like "technical support," "customer service," and "hardware. "

      Even though a few skill sets overlap, there are some differences that are important to note. For one, an administrative technical support might have more use for skills like "data entry," "backup," "sharepoint," and "office supplies." Meanwhile, some software support technicians might include skills like "database," "os," "sccm," and "knowledge base" on their resume.

      In general, software support technicians make a higher salary in the health care industry with an average of $90,584. The highest administrative technical support annual salary stems from the manufacturing industry.

      The average resume of software support technicians showed that they earn higher levels of education to administrative technical supports. So much so that the likelihood of them earning a Master's Degree is 5.1% more. Additionally, they're more likely to earn a Doctoral Degree by 0.3%.