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Working As an Administrative Technician

  • Interacting With Computers
  • Getting Information
  • Performing Administrative Activities
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Mostly Sitting

  • Repetitive

  • $44,000

    Average Salary

What Does An Administrative Technician Do

Secretaries and administrative assistants perform routine clerical and administrative duties. They organize files, prepare documents, schedule appointments, and support other staff.

Duties

Secretaries and administrative assistants typically do the following:

  • Answer telephones and take messages or transfer calls
  • Schedule appointments and update event calendars
  • Arrange staff meetings
  • Handle incoming and outgoing mail and faxes
  • Prepare memos, invoices, or other reports
  • Edit documents
  • Maintain databases and filing systems, whether electronic or paper
  • Perform basic bookkeeping

Secretaries and administrative assistants perform a variety of clerical and administrative duties that are necessary to run an organization efficiently. They use computer software to create spreadsheets; manage databases; and prepare presentations, reports, and documents. They also may negotiate with vendors, buy supplies, and manage stockrooms or corporate libraries. Secretaries and administrative assistants also use videoconferencing, fax, and other office equipment. Specific job duties vary by experience, job title, and specialty.

Executive secretaries and executive administrative assistants provide high-level administrative support for an office and for top executives of an organization. They often handle more complex responsibilities, such as reviewing incoming documents, conducting research, and preparing reports. Some also supervise clerical staff.

Legal secretaries perform work requiring knowledge of legal terminology and procedures. They prepare legal documents, such as summonses, complaints, motions, and subpoenas under the supervision of an attorney or a paralegal. They also review legal journals and help with legal research—for example, by verifying quotes and citations in legal briefs.

Medical secretaries transcribe dictation and prepare reports or articles for physicians or medical scientists. They also take simple medical histories of patients, arrange for patients to be hospitalized, or process insurance payments. Medical secretaries need to be familiar with medical terminology and codes, medical records, and hospital or laboratory procedures.

Secretaries and administrative assistants, except legal, medical, and executive is the largest subcategory of secretaries and administrative assistants. They handle an office’s administrative activities in almost every sector of the economy, including schools, government, and private corporations. For example, secretaries in schools are often responsible for handling most of the communications among parents, students, the community, teachers, and school administrators. They schedule appointments, receive visitors, and keep track of students’ records.

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How To Become An Administrative Technician

High school graduates who have experience using computer software applications, such as word processing and spreadsheets, usually qualify for entry-level positions. Although most secretaries learn their job in several weeks, many legal and medical secretaries require additional training to learn industry-specific terminology. Executive secretaries usually need several years of related work experience.

Education

High school graduates can take courses in word processing and office procedures at technical schools or community colleges. Some temporary placement agencies also provide training in word processing, spreadsheet, and database software.

Some medical and legal secretaries learn industry-specific terminology and practices by attending courses offered at community colleges or technical schools. For executive secretary positions, employers increasingly prefer to hire those who have taken some college courses or have a bachelor’s degree.

Training

Secretaries and administrative assistants typically learn their skills through short-term on-the-job training, usually lasting a few weeks. During this time they learn about administrative procedures, including how to prepare documents. Medical and legal secretaries’ training may last several months as they learn industry-specific terminology and practices.

Work Experience in a Related Occupation

Executive secretaries can gain experience by working in administrative positions that have less challenging responsibilities. Many secretaries and administrative assistants advance to higher level administrative positions.

Licenses, Certifications, and Registrations

Although not required, certification can demonstrate competency to employers.

The International Association of Administrative Professionals offers the Certified Administrative Professional (CAP) certification. Candidates must have a minimum of 2 to 4 years of administrative work experience, depending on their level of education, and pass an examination.

Legal secretaries have several certification options. For example, those with 1 year of general office experience, or who have completed an approved training course, can acquire the Accredited Legal Professional (ALP) certification through a testing process administered by NALS (previously known as National Association of Legal Secretaries). NALS also offers the Professional Legal Secretary (PLS) certification, considered to be an advanced certification for legal support professionals.

The Certified Legal Secretary Specialist (CLSS) certification is conferred by Legal Secretaries International in areas such as intellectual property, criminal law, civil litigation, probate, and business law. Candidates typically need to have 5 years of legal experience and pass an examination to become certified.

Advancement

Secretaries and administrative assistants generally advance to other administrative positions with more responsibilities, such as office supervisor, office manager, or executive secretary.

With additional training, many legal secretaries become paralegals or legal assistants.

Important Qualities

Integrity. Many secretaries and administrative assistants are trusted to handle sensitive information. For example, medical secretaries collect patient data that is required, by law, to be kept confidential in order to protect patient privacy.

Interpersonal skills. Secretaries and administrative assistants interact with clients, customers, or staff. They should communicate effectively and be courteous when interacting with others to create a positive work environment and client experience.

Organizational skills. Secretaries and administrative assistants keep files, folders, and schedules in proper order so an office can run efficiently.

Writing skills. Secretaries and administrative assistants write memos and emails when communicating with managers, employees, and customers. Therefore, they must have good grammar, ensure accuracy, and maintain a professional tone.

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Administrative Technician Career Paths

Administrative Technician
Administrator Office Manager Project Manager
Senior Project Manager
11 Yearsyrs
Administrator Office Manager
Business Manager
6 Yearsyrs
Administrator Office Manager Property Manager
Communications Manager
6 Yearsyrs
Systems Administrator Network Engineer Network Administrator
Information Technology Manager
7 Yearsyrs
Systems Administrator Consultant Project Manager
Program Manager
8 Yearsyrs
Systems Administrator Consultant Manager
Service Manager
6 Yearsyrs
Executive Assistant Manager
Assistant Vice President
7 Yearsyrs
Executive Assistant Account Executive
Relationship Manager
6 Yearsyrs
Executive Assistant Manager Account Manager
Client Services Manager
7 Yearsyrs
Technician Specialist Accountant
Accountant And Office Manager
6 Yearsyrs
Technician Specialist Project Coordinator
Senior Administrative Assistant
7 Yearsyrs
Technician Team Leader Director
Administrative Director
8 Yearsyrs
Technical Support Specialist Specialist Accountant
Accounts Payable Manager
7 Yearsyrs
Technical Support Specialist Project Coordinator Contracts Administrator
Contracts Manager
9 Yearsyrs
Technical Support Specialist Data Analyst Accountant
Accounts Receivable Manager
6 Yearsyrs
Consultant Project Manager Program Manager
Associate Director
8 Yearsyrs
Team Leader Customer Service Manager
Administrative Manager
6 Yearsyrs
Team Leader Senior Consultant Accounting Manager
Business Office Manager
7 Yearsyrs
Legal Secretary Assistant To Executive Vice President Human Resources Generalist
Office Manager Of Human Resources
6 Yearsyrs
Legal Secretary Assistant To Executive Vice President Senior Administrative Assistant
Administrative Supervisor
5 Yearsyrs
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Average Length of Employment
Office Technician 3.1 years
Top Careers Before Administrative Technician
Secretary 7.2%
Cashier 6.6%
Clerk 5.8%
Internship 4.6%
Assistant 2.4%
Technician 2.3%
Manager 2.2%
Supervisor 2.2%
Top Careers After Administrative Technician
Secretary 4.6%
Cashier 3.9%
Clerk 3.5%
Technician 2.6%
Manager 2.6%
Consultant 2.5%
Owner 2.4%

Do you work as an Administrative Technician?

Average Yearly Salary
$44,000
Show Salaries
$23,000
Min 10%
$44,000
Median 50%
$44,000
Median 50%
$44,000
Median 50%
$44,000
Median 50%
$44,000
Median 50%
$44,000
Median 50%
$44,000
Median 50%
$82,000
Max 90%
Best Paying Company
Brown Brothers Harriman & Co.
Highest Paying City
Attleboro, MA
Highest Paying State
Massachusetts
Avg Experience Level
3.4 years
How much does an Administrative Technician make at top companies?
The national average salary for an Administrative Technician in the United States is $44,493 per year or $21 per hour. Those in the bottom 10 percent make under $23,000 a year, and the top 10 percent make over $82,000.

Real Administrative Technician Salaries

Job Title Company Location Start Date Salary
Technical Administrator II The Advisory Board Company Washington, DC Oct 01, 2014 $126,508
CRM Configurator/Admin Tech Lead Hyundai Autoever America, LLC Fountain Valley, CA Jan 18, 2016 $120,546
CRM Configurator/Admin Tech Lead Hyundai Information Service North America, LLC Costa Mesa, CA Nov 14, 2013 $113,586
Technical Administrator III The Advisory Board Company Washington, DC Sep 07, 2013 $110,000
SAP Process Integration Technical Administrator Novell, Inc. Provo, UT Nov 26, 2012 $110,000
Science and Technology Administrator University of Notre Dame Du Lac Notre Dame, IN May 15, 2013 $100,000
Admin Tech Lead SLK America Inc. Buffalo, NY Jul 10, 2014 $99,687
Technical Administrator III The Advisory Board Company Austin, TX Aug 10, 2015 $94,300
BPC Technical Administrator The AES Corporation Arlington, VA Sep 24, 2010 $93,974 -
$125,000
Technical Administrator II The Advisory Board Company Washington, DC Jan 28, 2014 $81,197
Administrator, IT Project Management Nationwide Insurance Columbus, OH Sep 04, 2013 $73,300 -
$85,000
Administrator, Litigation Technologies Advisory SE Copies On Premise, Inc. New York, NY Sep 18, 2013 $73,000
Technical Administrator Optimal Solutions Integration Inc. Irving, TX Nov 08, 2011 $73,000
Technical Administrator Optimal Solutions Integration Inc. Saint Louis, MO Jan 20, 2012 $73,000
Technical Adminstrator Optimal Solutions Integration Inc. Fort Washington, PA Feb 24, 2012 $73,000
Land Administration IT Systems and Business Analys Manatron, Inc. Washington, DC Sep 01, 2014 $71,751
Administrator, Litigation Technologies Advisory SE Copies On Premises, Inc. New York, NY Sep 19, 2010 $68,890
Administrator, IT Project Management Nationwide Insurance Dublin, OH Aug 18, 2015 $66,000 -
$76,000
Administrator, IT Systems Conmed Corporation Utica, NY Sep 11, 2013 $65,000
Administrator, IT Systems Conmed Corporation Utica, NY Oct 01, 2012 $65,000
Cost and Technology Administrator Mederes Trim Service Houston, TX May 10, 2016 $64,002
Technical Administrator II Dish Network L.L.C. Englewood, CO Dec 15, 2011 $55,000
Technical Resource Administrator Dreamworks Animation LLC Glendale, CA Apr 08, 2012 $51,176

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Top Skills for An Administrative Technician

  1. Personnel Files
  2. Database
  3. Data Entry
You can check out examples of real life uses of top skills on resumes here:
  • Prepared contractual and enrollment documents and securely maintained all personnel files.
  • Maintain departmental electronic records and database ensuring that critical and sensitive information is updated and readily available for Senior Management.
  • Enter alpha-numeric and symbolic data from various source documents into terminals and/or computers using multiple data entry systems and applications.
  • Enabled Customer Service Engineering to provide proactive customer service by developing reports that compiled and organized monthly quality assurance test data.
  • Answered business phone calls requiring immediate resolutions.

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Average Salary:

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Top 10 Best States for Administrative Technicians

  1. Massachusetts
  2. Minnesota
  3. North Dakota
  4. Connecticut
  5. New York
  6. New Jersey
  7. Hawaii
  8. California
  9. Maryland
  10. Rhode Island
  • (577 jobs)
  • (393 jobs)
  • (87 jobs)
  • (203 jobs)
  • (865 jobs)
  • (459 jobs)
  • (45 jobs)
  • (1,953 jobs)
  • (403 jobs)
  • (53 jobs)

Administrative Technician Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 6,125 Administrative Technician resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Administrative Technician Resume

View Resume Examples

Administrative Technician Demographics

Gender

Female

59.6%

Male

30.5%

Unknown

10.0%
Ethnicity

White

58.6%

Hispanic or Latino

18.2%

Black or African American

11.8%

Asian

7.4%

Unknown

4.0%
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Foreign Languages Spoken

Spanish

64.6%

French

6.1%

Portuguese

3.5%

Carrier

3.0%

Italian

3.0%

German

3.0%

Chinese

2.5%

Cantonese

2.0%

Vietnamese

1.5%

Mandarin

1.5%

Russian

1.5%

Filipino

1.5%

Tagalog

1.5%

Greek

1.0%

Japanese

1.0%

Luganda

0.5%

Hmong

0.5%

Sanskrit

0.5%

Hungarian

0.5%

Thai

0.5%
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Administrative Technician Education

Schools

University of Phoenix

21.2%

Austin Community College

8.4%

Strayer University

7.7%

University of Central Oklahoma

5.6%

Community College of the Air Force

5.1%

Ashford University

5.0%

University of Maryland - University College

4.8%

Kaplan University

4.7%

Liberty University

4.0%

University of Texas at Austin

4.0%

University of Oklahoma

3.7%

Texas State University

3.7%

University of Houston

3.4%

San Antonio College

3.1%

Anne Arundel Community College

3.0%

Walden University

2.7%

Oklahoma City Community College

2.7%

Oklahoma State University

2.6%

Houston Community College

2.3%

Park University

2.3%
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Majors

Business

30.6%

Accounting

6.5%

Computer Science

5.9%

Criminal Justice

5.8%

Computer Information Systems

5.5%

Health Care Administration

5.4%

Psychology

4.6%

Information Technology

4.4%

Management

3.7%

Human Resources Management

3.6%

General Studies

3.1%

Education

3.0%

Legal Support Services

2.6%

Communication

2.5%

Nursing

2.4%

Medical Assisting Services

2.2%

Liberal Arts

2.1%

Computer Networking

2.1%

Elementary Education

2.0%

English

2.0%
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Degrees

Bachelors

36.3%

Other

26.8%

Associate

14.4%

Masters

13.5%

Certificate

5.7%

Diploma

2.0%

Doctorate

1.0%

License

0.4%
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Updated May 19, 2020