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Administrative technician skills for your resume and career

Updated January 8, 2025

7 min read

Quoted experts

Dr. Mike Peterson Ph.D.,

Anne McConnell Ph.D.

Administrative technician example skills

Below we've compiled a list of the most critical administrative technician skills. We ranked the top skills for administrative technicians based on the percentage of resumes they appeared on. For example, 13.5% of administrative technician resumes contained customer service as a skill. Continue reading to find out what skills an administrative technician needs to be successful in the workplace.

15 administrative technician skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how administrative technicians use customer service:

Enabled Customer Service Engineering to provide proactive customer service by developing reports that compiled and organized monthly quality assurance test data.
Responded to inbound customer service inquiries and walk-in claimants regarding claim procedures, related information and documents.

2. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how administrative technicians use data entry:

Enter alpha-numeric and symbolic data from various source documents into terminals and/or computers using multiple data entry systems and applications.
Managed process improvement effort to streamline statewide data entry and reporting activities.

3. Patients

Here's how administrative technicians use patients:

Managed after-hour phone consultations and created referral records for 2.2k patients while ensuring care continuity from civilian medical facilities.
Provided nursing assistance to patients admitted to the telemetry and cardiovascular unit after surgery.

4. Database Management

Here's how administrative technicians use database management:

Configured and maintained network applications and database management.
Operate standard office equipment, including personal computers using database management software and MS Word.

5. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how administrative technicians use payroll:

Prepared bi-weekly attendance and generated transaction reports for Corporate, Property, Regulatory Accounting, and Payroll Department.
Fortified financial operations by preparing and reviewing financial statements, processing employee payroll and performing complex accounting functions.

6. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how administrative technicians use troubleshoot:

Processed expense reports and return material authorizations * Helped customers troubleshoot minor equipment issues
Assisted internal customers and staff to troubleshoot technical issues resulting in immediate solutions

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7. Personnel Actions

A personnel action means any action taken which affects compensation, appointment, promotion, transfer, assignment, reassignment, reinstatement, evaluation of performance, layoff, dismissal, discipline, commendations, or any other action that affects the status of employment, etc. For example organizational reassignment, hiring an employee, or an employee leaving the company, are represented by separate personnel actions.

Here's how administrative technicians use personnel actions:

Reviewed personnel actions for assigned areas assuring completeness and accuracy prior to final review by the Administrative Officer.
Referred to personnel management guidelines, and prepared, executed appropriately various personnel actions for the Division.

8. PCS

Here's how administrative technicians use pcs:

Installed software on command center PCs, performed training, and operated base wide emergency alert system.
Supported disaster recovery plan, which consisted of the backup of individual PCs and Network Servers.

9. Office Equipment

Here's how administrative technicians use office equipment:

Operate a variety of office equipment including computers and associated word processing and spreadsheet applications.
Coordinated catering for internal and external events, and maintained office equipment.

10. SQL

Here's how administrative technicians use sql:

Performed data analysis and queries on the ETP Web Database via SQL and PL/SQL to provide reports to the business.
Perform daily checklists making sure all SQL jobs, replication, backups are performed, check device manager on servers.

11. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how administrative technicians use hr:

Delivered Financial and HR application systems solutions software.
Maintained administrative processes that drove overall office excellence and direct PMO support for Global HR PeopleSoft Implementation.

12. Provides Administrative Support

Here's how administrative technicians use provides administrative support:

Manage Executive member of management schedule and provides administrative support to alternate management as well as clients.
Position provides administrative support to managers, directors and vice presidents and executive vice presidents.

13. PowerPoint

Here's how administrative technicians use powerpoint:

Developed innovative PowerPoint presentation used by the Office on Aging to market executive support program entitled Healthy Ideas.
Developed PowerPoint presentations used for public meetings, commissions and City Council meetings.

14. Administrative Functions

Administrative Functions all revolve around planning and managing business operations. Administrators engage in the planning and execution of different business objectives, implementing workplace policies, and organizing resources efficiently. Every action that is a step towards the business's goals is covered by Administrative Functions.

Here's how administrative technicians use administrative functions:

Crossed trained and performed administrative functions as appropriate and as assigned to manage a disaster operation.
Provided a wide variety of administrative functions for property managers & property management initiatives.

15. Management System

A management system is a set of policies, processes, and procedures taken by an organization or a business to ensure it can fulfill its tasks and achieve its objectives. A management system makes sure that the company excels financially and improves the user experience. The management system also takes care of the worker's and employees' needs and manages their workload and oversees their performance. Apart from interior matters of the company, a management system also deals with exterior matters like legislations, tax matters, and law issues.

Here's how administrative technicians use management system:

Networked multiple locations utilizing LAN and WAN technologies and implemented their inventory management system using, IntelliTrack Stockroom software.
Regulated document management systems for Engineering, International Parts, Quality and Manufacturing.

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What skills help Administrative Technicians find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on administrative technician resumes?

Dr. Mike Peterson Ph.D.

Department Chair and Associate Professor of English, Dixie State University

Writing skills have always been valued by employers, but anything that shows an ability to write, produce, or communicate in digital spaces will stand out. While employers are becoming increasingly comfortable having employees work and collaborate digitally (from home or elsewhere), they may still be reluctant to train employees how to do that. They want to see evidence that applicants will know how to use technology and stay productive without extensive training and without a supervisor having to stand behind them. That isn't to say training won't take place, but employers want to use their valuable time and resources training employees on their own systems, policies, and procedures; they don't want to have to show new-hires how to use Zoom, how to format a memo, how to write an email, or how to co-edit a document using OneDrive.

What administrative technician skills would you recommend for someone trying to advance their career?

Anne McConnell Ph.D.

Professor, West Virginia State University

I would encourage someone taking a gap year to branch out, seeking work experiences and employment situations that expose them to new skills and allow them to interact with a diverse set of people. Sometimes we find ourselves in a bubble-communicating with the same people, who tend to share the same ideas-and a gap year provides the opportunity to extend beyond that. Employers value employees who have open, flexible minds, and seeking out experiences that demonstrate that openness can be helpful.

What type of skills will young administrative technicians need?

Angela Robbins Ph.D.

Associate Professor of History, Meredith College

History majors are in high demand in government, business, and non-profits because of the knowledge and skills they gain in the classroom. History majors, in particular, are especially good at contextualizing-that is, explaining how an event or discussion fits within the big picture. This includes how things that are going on today-such as the Capitol riot on January 6-connects to the Constitution, the balance of powers, the way democracy works, and related issues such as the implications of propaganda and misinformation. This goes well beyond merely expressing an opinion or debating two sides of an issue. Students of history do their research and practice skills of analysis, collecting and scrutinizing evidence rather than taking something at face value or only relying on a single source. We take sources apart to evaluate the credentials of their creators and search for bias. We examine sources from various creators so we take into account multiple experiences and points of view. Then we synthesize-or bring the sources together-in order to communicate what it all means. These skills are desired by employers and translate well into many careers and work environments. Seeking good evidence to answer questions and solve problems, whether that's in the classroom today or working with clients later, is a skill that employers highly value.

Students are practicing other skills that are necessary to success in the workplace, whether that will be in person or online. Time management, seeing a project through from start to finish, hosting and contributing to meetings, working on a team-whether it's two people or ten-and creating appropriate types of presentations to communicate ideas are all things our students can tell their employers they will come in with so they can hit the ground running. In addition, our majors develop self-awareness, empathy, and an appreciation of diverse opinions and approaches to problems through investigation of the life experiences of historical figures and their classroom discussions with classmates. Certainly, every employer wants you to learn the specifics within their sector, but these skills are fairly universal and will benefit majors as they move from the classroom to career.

What technical skills for an administrative technician stand out to employers?

Christi Patton Luks

Professor (NTT) and Associate Chair for Academic Affairs, Missouri University of Science & Technology

I've always felt that the most important thing we teach our students is problem-solving skills. The students who can readily relate the theory to their practical experience to develop new solutions are the most valuable. Engineering students that are active on design teams or took advantage of internships and co-ops are in great position for this.

What soft skills should all administrative technicians possess?

Brandy Bailey

Career Coach, Ohio University - Lancaster Campus

Soft skills may vary depending on the employer, industry, and personal opinions. My biggest ones are communication skills, adaptability, self-awareness, teamwork, problem-solving, intercultural competency, creativity or innovation, and time management.

Do you want to know more?

List of administrative technician skills to add to your resume

The most important skills for an administrative technician resume and required skills for an administrative technician to have include:

Customer Service
Data Entry
Patients
Database Management
Payroll
Troubleshoot
Personnel Actions
PCS
Office Equipment
SQL
HR
Provides Administrative Support
PowerPoint
Administrative Functions
Management System
Word Processing

Administrative Tasks
Computer System
Travel Arrangements
Linux
Scheduling Appointments
Telephone Calls
DOD
SharePoint
Clerical Support
Technical Assistance
HTML
Front Desk
Expense Reports
Unix
IP
Statistical Reports

Inventory Control
LAN
Travel Vouchers
DNS
Fax Machines
Technical Issues
Computer Programs
VPN
Direct Calls
Defense Travel System
Force Management
PeopleSoft
Subpoenas
Lotus Notes
Windows XP
Multi-Line Phone System

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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