What does an administrative technician do?

A service administrator is responsible for assisting the customers' inquiries and concerns, recommending service alternatives, processing refunds, and escalating high-level complaints to the service manager for immediate resolution. Service administrators receive and process orders, take customers' special instructions, and ensure that they get the highest customer satisfaction, generate more revenues, and improve the company's branding recognition. A service administrator also informs the customer of promotional offers and new services by utilizing sales pitches and other marketing strategies. They should have excellent communication and customer service skills to keep a customer's loyalty.

These skill sets are where the common ground ends though. The responsibilities of an administrative technician are more likely to require skills like "database management," "technical troubleshooting," "personnel actions," and "pcs." On the other hand, a job as a service administrator requires skills like "cms," "repair orders," "oversight," and "windows." As you can see, what employees do in each career varies considerably.

Office administrators are employees who ensure that the office is running in tip-top shape. They manage the administrative needs of the office. They answer calls directed to the official company phone, manage the inventory of supplies, take charge or purchase requisitions for needed supplies, and ensure the office equipment and fixtures are taken care of. Office administrators also manage correspondences, official memoranda, and other official company documents. They also keep track of files and records to ensure that these are properly organized. At times, office administrators also take charge of welcoming guests and accompanying them to their respective meetings.

While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that administrative technician responsibilities requires skills like "database management," "payroll," "troubleshoot," and "technical troubleshooting." But an office administrator might use other skills in their typical duties, such as, "purchase orders," "financial reports," "human resources," and "office operations."

Technicians are skilled professionals who primarily work with technology in different industries. They are knowledgeable about the technical aspects of the various items they work with. They are usually working with electricity or with technological advancements. Technicians may be assigned to do the construction of equipment or materials related to their field of study. They may also be assigned to conduct diagnostics and other maintenance activities to ensure that the equipment works properly. Technicians may also be required to conduct basic repairs in case of problems. It is important that technicians have good analytical skills and decision-making skills.

The required skills of the two careers differ considerably. For example, administrative technicians are more likely to have skills like "data entry," "database management," "payroll," and "troubleshoot." But a technician is more likely to have skills like "patient care," "hand tools," "diagnosis," and "preventative maintenance."

An Office Technician handles installation and repair tasks by using power tools and manual equipment safely and effectively. Besides installing, maintaining, and repairing central office equipment, an office technician also installs, tests, and labels cable lines. They deactivate, activate, and maintain office equipment. Other duties performed by office technicians include removing non-functional and unused office equipment, managing equipment stations and telecommunication rooms cabling, and maintaining inspection, repair, maintenance, and installation documents. Also, these professionals work as per environmental, safety, and health policies.