Administrator jobs in Bethesda, MD

About this Job: The Clinical Administrator is a member of MedStar Health entity-based Division of Nursing and leadership team. The role is accountable for directing and supervising clinical and administrative resources to ensure the provision of holistic, culturally competent, quality, safe, and cost-effective evidence-based nursing care for patients and families. This is accomplished by direct action, delegation coaching and support of the Division of Nursing's associates and shared/collaborative governance activities. The Clinical Administrator is recognized as a professional role model and clinical expert who promotes a professional practice and care environment that supports continuous learning. The Clinical Administrator assumes leadership authority and responsibility during a specific shift (e.g. day evening night and/or weekend) either for a designated number of patient care units/departments or the hospital at large. Collaborates with the members of the Nursing Leadership team and other administrators/leaders within the hospital in maintaining adherence to regulatory and accreditation standards and MedStar Health's policies and procedures. Demonstrates leadership and behaviors which are consistent with MedStar's mission, vision, goals, SPIRIT Values, patient care philosophy, and sound moral and ethical judgement. Primary Duties and Responsibilities Assumes clinical and administrative supervision of nursing and patient care services for multiple units/departments or hospital/entity. Consults, advises or informs nursing providers and other leaders concerning issues that arise and their resolution as appropriate unit needs and/or problems during the shift worked. Escalates concerns applying the chain of command. Consults and communicates with nursing and hospital administration as well as senior medical staff and other Nurse Leaders concerning any operational issues or matters pertaining to staffing and the management of assigned areas. Functions as liaison between patient care administration and medical staff. Creates a professional atmosphere and an environment of coaching and development that supports shared/collaborative governance. Ensures effective utilization of the interdisciplinary model of care (IMOC) and associated standards of excellence. Rounds on patients during the shift for the purpose of engagement satisfaction and improvement in the care experience. Investigates and follows through on patient complaints and safety events. Assists Nurse Leaders in selecting training and orienting department personnel. Contributes to the development of standards of performance evaluating performance and conducting performance management planning for associates as appropriate. Initiates or makes recommendations for associate counseling and corrective action. Maintains ongoing communication with leaders to review programs provide feedback discuss new developments and exchange information. Manages materials equipment and supply activities assuring adequate availability and utilization. Communicates material and supply needs to departmental leaders. Participates in product selection and evaluation as appropriate. Coordinates with the Capacity Management and/or Admissions Departments to strategize for the daily flow of patients into and out of beds. Rounds routinely on each nursing unit and other departments to identify empty beds actual/potential discharges and transfers. Communicates this information back to the Admissions Department. Evaluates the effectiveness of bed turnover and communicates with Environmental Services as necessary. Monitors high risk patients and complicated conditions and institutes appropriate actions. Ensures compliance with unit divisional and hospital policies procedures as well as regulatory and accreditation standards. Prepares written documentation as required. Maintains required reports records statistics and notes. Receives and reviews preceding shift reports and notes patients' conditions when rounding on units. Coordinates department wide staffing patterns to meet safe and efficient staffing levels for each unit. Adjusts staffing to meet patient care needs and to provide adequate and fiscally responsible coverage of all units. Assists Nurse Leaders with unit/departmental staffing through coordination of float pool agency and per diem personnel. Supervises coordinates and evaluates patient care services interventions during assigned shift. Intervenes where necessary to assure optimal patient care outcomes by utilizing approaches and strategies that support and optimize outcomes. Takes action to support the National Patient Safety Goals nursing sensitive indicators regulatory requirements and other identified quality metrics. Maintains and demonstrates a professional patient-first atmosphere and an environment of coaching and development that supports shared decision-making interdisciplinary collaboration and a high level of patient and associate satisfaction as evidenced by outcomes data. Provides shift-based clinical leadership through role modeling professional practice behaviors proper delegation of activities and management of the nursing team by maintaining staff accountability. Evaluates the need for and contributes to improvement in the professional practice environment. Participates in hospital/entity committees task forces interdisciplinary forums and projects (e.g. serious safety event reviews and performance improvement teams) at the request of Nurse Leaders. Attends departmental meetings and contributes to the achievement of Magnet Recognition or Pathways to Excellence program. Promotes a public image of professional nursing excellence and represents the hospital in community outreach efforts as appropriate. Maintains knowledge of current trends and developments in the fields of nursing and health care through a variety of professional activities including but not limited to reading the appropriate literature attending related seminars and conferences and maintaining membership in professional nursing associations. Demonstrates accountability for own professional development and advancement. Maintains clinical knowledge and skills and engages in the provision of direct care for a caseload of patients as required. Minimal Qualifications Education Bachelor's degree in Nursing required Master's degree in Nursing or health related field preferred Must be from a nationally accredited program Experience 3-4 years of progressive nursing care experience required Leadership and management experience preferred Licenses and Certifications RN - Registered Nurse - State Licensure and/or Compact State Licensure in Maryland required CPR - Cardiac Pulmonary Resuscitation (includes BLS and NRP) for healthcare providers from either the American Heart Association (AHA) or American Red Cross within 90 Days required Additional unit/specialty certifications may vary by department or business unit. Knowledge Skills and Abilities Excellent problem-solving skills and ability to exercise independent judgment on complex situations. Verbal and written communication skills. Basic knowledge of various computer software applications and online learning applications especially Microsoft PowerPoint and Excel. This position has a hiring range of : USD $89,710.00 - USD $131,352.00 /Yr.

GovCIO is currently hiring a Journeyman ServiceNow Administrator/Developer to support our USSS Network Operations and Security Center (NOSC) proposal. This position will be located in Washington, DC and is a hybrid remote position. Responsibilities: Guides ITSM strategy, planning, and service delivery to emphasize efficiency and effectiveness. Contributes ITSM-related recommendations for implementation consideration spanning across service management policies, guidelines, and processes. Capable of working independently as well as collaboratively with remote teams and clients Design and develop queries, reports and dashboards Design and configure ServiceNow modules and forms Administer ServiceNow applications, including updating security and workflow configurations Design and develop scoped applications as well as a service portal Provide additional support based on subject matter expertise Qualifications: Bachelor's with 3 - 5 years (or commensurate experience) Required Skills and Experience Minimum of 3 years of overall IT experience Minimum of 3+ years of experience as a ServiceNow developer in various roles Thorough knowledge of the ServiceNow System Experience with JavaScript, HTML, CSS, Jelly, HTTP, XML Experience in REST, SOAP services, etc An understanding of ITIL and/or ITIL Certified Strong communication skills (written and verbal), strong interpersonal skills, customer-centric attitude Clearance Required: US citizenship is required to acquire a Top Secret Clearance. Preferred Skills and Experience ServiceNow Administrator Certification ITIL Foundation Certified ServiceNow Developer Certifications ServiceNow Certified Implementation Specialist Company Overview: GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? What You Can Expect Interview & Hiring Process If you are selected to move forward through the process, here's what you can expect: During the Interview Process Virtual video interview conducted via video with the hiring manager and/or team Camera must be on A valid photo ID must be presented during each interview During the Hiring Process Enhanced Biometrics ID verification screening Background check, to include: Criminal history (past 7 years) Verification of your highest level of education Verification of your employment history (past 7 years), based on information provided in your application Employee Perks At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: Employee Assistance Program (EAP) Corporate Discounts Learning & Development platform, to include certification preparation content Training, Education and Certification Assistance* Referral Bonus Program Internal Mobility Program Pet Insurance Flexible Work Environment *Available to full-time employees Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. Posted Salary Range: USD $100,000.00 - USD $110,000.00 /Yr.

About this Job: The Clinical Administrator is a member of MedStar Health entity-based Division of Nursing and leadership team. The role is accountable for directing and supervising clinical and administrative resources to ensure the provision of holistic culturally competent quality safe and cost-effective evidence-based nursing care for patients and families. This is accomplished by direct action delegation coaching and support of the Division of Nursing's associates and shared/collaborative governance activities. The Clinical Administrator is recognized as a professional role model and clinical expert who promotes a professional practice and care environment that supports continuous learning.The Clinical Administrator assumes leadership authority and responsibility during a specific shift (e.g. day evening night and/or weekend) either for a designated number of patient care units/departments or the hospital at large. Collaborates with the members of the Nursing Leadership team and other administrators/leaders within the hospital in maintaining adherence to regulatory and accreditation standards and MedStar Health's policies and procedures. Demonstrates leadership and behaviors which are consistent with MedStar's mission vision goals SPIRIT Values patient care philosophy and sound moral and ethical judgement. Schedule Evenings, Nights and rotating Weekends and Holidays Primary Duties and Responsibilities Assumes clinical and administrative supervision of nursing and patient care services for multiple units/departments or hospital/entity. Consults advises or informs nursing providers and other leaders concerning issues that arise and their resolution as appropriate unit needs and/or problems during the shift worked. Escalates concerns applying the chain of command. Consults and communicates with nursing and hospital administration as well as senior medical staff and other Nurse Leaders concerning any operational issues or matters pertaining to staffing and the management of assigned areas. Functions as liaison between patient care administration and medical staff. Creates a professional atmosphere and an environment of coaching and development that supports shared/collaborative governance. Ensures effective utilization of the interdisciplinary model of care (IMOC) and associated standards of excellence. Rounds on patients during the shift for the purpose of engagement satisfaction and improvement in the care experience. Investigates and follows through on patient complaints and safety events. Assists Nurse Leaders in selecting training and orienting department personnel. Contributes to the development of standards of performance evaluating performance and conducting performance management planning for associates as appropriate. Initiates or makes recommendations for associate counseling and corrective action. Maintains ongoing communication with leaders to review programs provide feedback discuss new developments and exchange information. Manages materials equipment and supply activities assuring adequate availability and utilization. Communicates material and supply needs to departmental leaders. Participates in product selection and evaluation as appropriate. Coordinates with the Capacity Management and/or Admissions Departments to strategize for the daily flow of patients into and out of beds. Rounds routinely on each nursing unit and other departments to identify empty beds actual/potential discharges and transfers. Communicates this information back to the Admissions Department. Evaluates the effectiveness of bed turnover and communicates with Environmental Services as necessary. Monitors high risk patients and complicated conditions and institutes appropriate actions. Ensures compliance with unit divisional and hospital policies procedures as well as regulatory and accreditation standards. Prepares written documentation as required. Maintains required reports records statistics and notes. Receives and reviews preceding shift reports and notes patients' conditions when rounding on units. Coordinates department wide staffing patterns to meet safe and efficient staffing levels for each unit. Adjusts staffing to meet patient care needs and to provide adequate and fiscally responsible coverage of all units. Assists Nurse Leaders with unit/departmental staffing through coordination of float pool agency and per diem personnel. Supervises coordinates and evaluates patient care services interventions during assigned shift. Intervenes where necessary to assure optimal patient care outcomes by utilizing approaches and strategies that support and optimize outcomes. Takes action to support the National Patient Safety Goals nursing sensitive indicators regulatory requirements and other identified quality metrics. Maintains and demonstrates a professional patient-first atmosphere and an environment of coaching and development that supports shared decision making interdisciplinary collaboration and a high level of patient and associate satisfaction as evidenced by outcomes data. Provides shift-based clinical leadership through role modeling professional practice behaviors proper delegation of activities and management of the nursing team by maintaining staff accountability. Evaluates the need for and contributes to improvement in the professional practice environment. Participates in hospital/entity committees task forces interdisciplinary forums and projects (e.g. serious safety event reviews and performance improvement teams) at the request of Nurse Leaders. Attends departmental meetings and contributes to the achievement of Magnet Recognition or Pathways to Excellence program. Promotes a public image of professional nursing excellence and represents the hospital in community outreach efforts as appropriate. Maintains knowledge of current trends and developments in the fields of nursing and health care through a variety of professional activities including but not limited to reading the appropriate literature attending related seminars and conferences and maintaining membership in professional nursing associations. Demonstrates accountability for own professional development and advancement. Maintains clinical knowledge and skills and engages in the provision of direct care for a caseload of patients as required. Minimal Qualifications Education Bachelor's degree in Nursing required Master's degree in Nursing or health related field preferred Must be from a nationally accredited program Experience 3-4 years of progressive nursing care experience required Leadership and management experience preferred Licenses and Certifications RN - Registered Nurse - State Licensure and/or Compact State Licensure in the District of Columbia required CPR - Cardiac Pulmonary Resuscitation (includes BLS and NRP) for healthcare providers from either the American Heart Association (AHA) or American Red Cross within 90 Days required Additional unit/specialty certifications may vary by department or business unit. Knowledge Skills and Abilities Excellent problem-solving skills and ability to exercise independent judgment on complex situations. Verbal and written communication skills. Basic knowledge of various computer software applications and online learning applications especially Microsoft PowerPoint and Excel. This position has a hiring range of : USD $99,931.00 - USD $152,280.00 /Yr.

Administrator, ASC Ambulatory Surgery Center Do you have experience as an Administrator in Healthcare? Have you always wanted to be a leader for Surgical services that has the support and autonomy in order for you and the center to be successful? Check out the info below, you wont want to miss checking out this opportunity! Administrator, ASC Ambulatory Surgery Center DETAILS The Ambulatory Surgery Center has 2 OR and 1 procedure room, procedures in Orthopedics, Sports medicine, Total Joint Replacement, Pain Management, Podiatry. The Center is relatively new, and the volume of surgical procedures is steadily increasing. The Administrator will have the opportunity to become well-acquainted with this role as the surgery center continues to grow and succeed. It is majority owned by surgeons but has the support of larger company that helps with billing, back-end office and educational resources. The center receives abundant financial support from the board, providing the ASC Administrator with the autonomy to determine suitable scheduling, staffing, and educational initiatives for successful operations. The company has an experienced seasoned Administrator that is there to support this role. Is able to teach the regulations and relevant financial knowledge. Responsibilities: Oversee operating budget and policy procedures. Collaborate on quality imp, risk management, infection control with the Director of Nursing. Analyzes and advises on market trends that may impact clinical and financial performance and reviews all purchases. Administrator, ASC Ambulatory Surgery Center MEDICAL BENEFITS and SALARY: Salary range: $120,000 to $160,000 Coverage medical: 90% for individual, 80% for indiv plus one, 70% for family Generous PTO time! 4 weeks PTO plus holidays Eligible for Performance Evaluation Bonuses each year Administrator, ASC Ambulatory Surgery Center (Ambulatory Surgery Center) REQUIREMENT: MUST have an ability to lead AND at least one year of experience. This role requires organization, problem-solving skills, and the ability to manage departmental expectations. Our mission is IMPROVING CAREERS...CREATING COHESIVE RELATIONSHIPS. Feel free to text or call Jen Sirover at ************, with any questions.

Reports to: Executive Director Visionary ASC is transforming women's surgical care. As the nation's first dedicated GYN-only ASC platform, Visionary unites advanced minimally invasive surgeons, robotic technology, and a national referral ecosystem to deliver better outcomes at lower cost. The Visionary ecosystem includes: - CIGC (The Center for Innovative GYN Care): A nationally recognized surgical practice specializing in advanced minimally invasive GYN procedures. - NGynS (National GYN Specialists): A national education and referral network that connects women to fellowship-trained GYN surgeons. - Visionary ASC (MSO): The management and operations arm supporting affiliated practices through revenue cycle, analytics, accounting, legal, and marketing infrastructure. Together, these entities drive a fully integrated model for high-efficiency, robotics-enabled GYN surgery-an ecosystem expanding regionally with additional robotic platforms planned in both Maryland and New Jersey. Position Overview The Practice Administrator (PA) is a critical member of the Visionary ASC MSO leadership team, responsible for managing the CIGC physician practices and new Visionary-affiliated providers. This role focuses exclusively on physician practice operations (not ASC management), while working cross-functionally with Accounting, Legal, Marketing, Revenue Cycle, and Growth to ensure alignment, compliance, and operational excellence. The PA is hands-on, strategic, and highly organized-capable of leading practice staff, optimizing financial and operational performance, and contributing to Visionary's continued expansion. Key Responsibilities Operational Leadership - Direct and oversee day-to-day operations of multi-physician specialty practices under the Visionary MSO. - Standardize workflows, policies, and metrics to ensure scalable performance across all practice sites. - Coordinate with leadership to integrate new physicians into the Visionary platform, ensuring smooth onboarding and credentialing. - Drive continuous improvement in scheduling, patient flow, and communication between staff and providers. Financial & RCM Coordination - Partner with Accounting to develop and manage budgets, analyze variances, and track financial performance. - Collaborate with Revenue Cycle Management teams to ensure timely billing, coding accuracy, collections, and payer compliance. - Provide data-driven insights to leadership for decision-making and forecasting. - Maintain expense controls and ensure profitability targets are met. Compliance & Legal Coordination - Work closely with Legal Counsel to ensure adherence to HIPAA, OSHA, and all applicable regulations. - Oversee provider credentialing, payer enrollment, and policy compliance for all affiliated practices. - Support contract execution, renewal tracking, and risk management functions. Human Resources & Staff Development - Recruit, train, and manage practice staff including front desk, MAs, and administrative personnel. - Implement clear performance metrics, conduct reviews, and promote a culture of accountability and excellence. - Foster collaboration, professionalism, and patient-centered service. Cross-Functional Collaboration - Coordinate with the Director of Marketing and NGynS to align operations with patient acquisition and referral strategies. - Partner with the Director of ASC Growth & Development for new provider integration and market readiness. - Communicate effectively with the Executive Director, providing consistent updates on operations, staffing, and key performance indicators. Qualifications - Bachelor's degree in Business, Healthcare Administration, or related field (Master's preferred). - Minimum 5 years of management experience in a multi-physician specialty or surgical practice. - Proven experience with revenue cycle operations, budgeting, and compliance oversight. - Strong leadership, communication, and analytical skills. - Demonstrated ability to collaborate across Accounting, Legal, and Marketing teams. - Experience with EMR/practice management systems and KPI dashboards. - Prior exposure to robotics-based or surgical practice environments preferred. Compensation & Benefits - Base Salary: $120,000 - $135,000 (commensurate with experience) - Performance Bonus: Based on financial and operational KPIs - Benefits: Comprehensive medical, dental, vision, 401k, paid time off, and professional development support This salary range aligns with top-tier practice administrators managing multi-provider specialty practices in the Mid-Atlantic region. Why Join Visionary ASC - Work at the forefront of GYN innovation. Visionary ASC is leading the shift to robotics-enabled, value-based outpatient surgery. - Join a growing, physician-led ecosystem integrating patient referrals (NGynS), specialist practice operations (CIGC), and surgical capacity (Visionary ASC). - Collaborate with a mission-driven leadership team expanding regionally and nationally. - Be part of something different: a platform where data, robotics, and clinical expertise align to deliver exceptional outcomes for women. To Apply: Submit your resume and cover letter directly to ********************** . Confidential inquiries encouraged.

We are currently recruiting to fill a Entry-Level Business Administrator position. This is a great entry-level position with ample opportunities for professional growth and development. The candidate will build a strong foundation of business and administrative operations through many organizations that we work with. We have these opportunities with non-profits, associations, and business organizations. Responsibilities of Entry-Level Business Administrator: Provide operational support to client team. Learn the industry from the ground up, starting with the administrative aspects and transitioning into specific areas. Serve as a liaison between various teams within the company Assist and support manager in serving employees Perform standard and ad hoc reporting for management File and record administration Manage special projects as assigned Some data entry / processing that pertains to specific accounts Qualifications of Entry-Level Business Administrator: Bachelor's degree from an accredited college or university * Strong customer service skills Highly analytical Possess an entrepreneurial spirit Strong, flexible, and creative problem solving and decision-making skills Ability to build strong customer relationships. Excellent communication skills and strong attention to detail - can communicate with all levels Good organizational skills with a demonstrated ability to prioritize work and meet agreed upon deadlines. Why You Want To Work Here: Great Benefits Competitive Pay/Salary Potential remote and hybrid opportunity Terrific opportunities for career growth and impact

UNIX/Linux Administration - Manage, configure, and maintain UNIX/Linux systems (RHEL, CentOS, Ubuntu, AIX, or Solaris depending on environment). - Perform routine OS patching, kernel upgrades, system tuning, and security hardening. - Monitor system performance and troubleshoot OS-level issues across compute environments. - Manage user accounts, file systems, NFS, packages, permissions, and system services. - Support shell scripting for automation and maintenance tasks (Bash, KSH, Python optional). Cohesity Backup & Recovery - Administer and support Cohesity DataProtect clusters for enterprise backup operations. - Configure protection jobs, policies, storage domains, and replication workflows. - Monitor backup performance, job failures, capacity usage, and SLA compliance. - Perform restores for files, VMs, databases, and workloads per business requests. - Troubleshoot backup/restore issues and coordinate with vendors for escalation. - Maintain documentation for backup processes, runbooks, and configuration baselines. Operational Support - Provide second- and third-level support for UNIX/Linux and Cohesity platforms. - Collaborate with application teams, database teams, and storage/VMware admins for cross-functional support. - Participate in on-call rotation for critical system and backup incidents. - Maintain configuration management standards and adhere to IT security policies. - Assist in planning and executing disaster recovery (DR) tests leveraging Cohesity. Automation & Continuous Improvement - Develop automation scripts to streamline system maintenance and backup workflows. - Identify gaps in resiliency, monitoring, and performance tuning and recommend improvements. - Support migration projects, OS upgrades, Cohesity expansion, and infrastructure modernization efforts. Required Qualifications - 5+ years of hands-on UNIX/Linux system administration experience. - Practical experience with Cohesity DataProtect in an enterprise environment. - Strong understanding of backup concepts (snapshots, replication, retention, RPO/RTO). - Experience with system monitoring tools (SCOM, ITOM, etc.). - Solid troubleshooting skills for OS, hardware, storage, and backup issues. - Familiarity with virtualization (VMware ESXi) preferred. - Strong scripting skills in Bash, Shell, or Python. - Ability to work in a fast-paced environment and support production systems. Preferred Qualifications - Experience administering storage solutions (NetApp, Dell EMC, Pure Storage, etc.). - Knowledge of cloud-based backup integrations (Azure). - Familiarity with ITIL processes (Incident, Change, Problem Management). - Experience with automation tools Azure Devops is a plus. - Certifications such as RHCSA/RHCE, Cohesity Certified Administrator (CCA) are desirable. Soft Skills - Strong communication and documentation skills. - Ability to collaborate with cross-functional teams. - Proactive mindset with strong attention to detail. - Excellent problem-solving and analytical abilities. Clearance Requirement: All candidates must be eligible to obtain a U.S. Public Trust Clearance. **This hybrid role requires a minimum of three on-site days per week in Washington, DC.**

We are seeking an experienced Appian Administrator to support and lead the migration of Appian applications from an on-prem Linux environment to AWS EKS (Elastic Kubernetes Service). The ideal candidate has hands-on experience administering Appian environments, managing deployments, and working closely with DevOps and cloud engineering teams to design, implement, and stabilize containerized Appian solution in AWS. Key Responsibilities: Manage, configure, and maintain multiple Appian environments (on-prem and cloud) Collaborate with infrastructure, security and DevOps teams to plan and execute migration from on-prem to AWS EKS Set up and manage Appian Docker containers and Helm configurations. Oversee installation, patching, upgrades and hotfixes of Appian versions. Coordinate database migrations (e.g., DB2 to PostgreSQL) Ensure application and plugin compatibility post-migration Work with InfoSec for image scanning, vulnerability remediation, and compliance approvals. Support performance tuning, monitoring and troubleshooting across environments. Create and maintain detailed runbooks, SOPs, and architecture documentation. Required Qualifications: 5+ years of experience as an Appian Administrator (versions 21.x or later) Proven experience migrating Appian from on-prem to containerized/cloud environments (preferably AWS EKS) Strong understanding of Linux administration, Docker, Kubernetes, Helm, and AWS services (ECR, S3, IAM, CloudWatch). Experience in integrating Appian with enterprise services (LDAP, SSO, SMTP, database, secrets management) Kubernetes pods, Webhooks/Controllers Familiarity with Appian automation, deployment pipelines (CI/CD), and plugin management. Excellent troubleshooting, communication, and documentation skills. Experience working with EFS, ASM (Amazon secret manager), Appian operator/CRD. CloudFormation Templates, Terraform Preferred Skills: Experience in financial services or regulated environments Exposure to Hashicorp Vault or CyberArk, Elastic for secrets management Familiarity with Goldfield/Private cloud environments or large enterprise cloud migration projects Appian administration or DevOps certification is a plus. Recruiter Details: Name: Dhruv Mehta ****************************** Internal Job ID: 25-51840 About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit *********************** US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

** Attention: This position requires an active Top Secret Government security clearance. Please do not apply to this job if you do not currently hold an active TS/SCI clearance, as your submission will automatically be rejected. ** Job Description: Leland Technology is seeking a Windows Engineer with technical expertise, strong business analysis and customer engagement skills in support of an AWS and Azure cloud-based network ecosystem involving Microsoft services. Responsibilities include: Provide systems engineering, orchestration, and administrative support for multiple deployed applications and environments. Support solutions throughout the IT project lifecycle, to include refining requirements, creating design documentation, creating installation instructions and deployment plans, deploying and upgrading virtual machines, providing operations and maintenance, along with troubleshooting support. Strong Active Directory, GPO, CA and WSUS experience. Basic Qualifications: 6+ years of technology and engineering experience Strong Powershell scripting experience is a must Demonstrated ability to engineer solutions in a STIG compliant domain infrastructure Understanding of automation tools such as Ansible, Terraform and DSC Demonstrated experience in an AWS and Azure Desired Skills: Growth mindset, insatiably curious, always learning and welcoming challenges for the opportunity to grow. Customer-centric mindset with demonstrated passion for delivering customer value. Ability to bring innovative technical solution ideas to customer problems. Desire to work in a cooperative environment where one's growth potential is supported by one's abilities and attitude. Advanced Windows Administration or Engineering experience Security Clearance: Must have an active Top Secret with the ability to obtain a TS/SCI Location: %100 on site. Springfield, VA until clearance crossover. After crossover, you can choose either Chantilly, VA or Rosilyn, VA. Hours are flexible, with the ability to work 4 days a week, as long as you get 40 hours per week.

Akkodis is seeking a Systems Engineer with a client in Winsor Mills, MD for 24 months contract. Title: Systems Engineer Duration: 24-month Contract Pay Rate: Pay Range: $48-$50/hr on w2 (The rate may be negotiable based on experience, education, geographic location, and other factors.) Job Description: This candidate should have at least 2 years of experience supporting IT systems at a medium-to-large company. Candidates should be comfortable with imagining Windows workstations, supporting the Windows OS, troubleshooting desktop/server hardware failures, and have strong communication skills when talking to technical leads, management, and our control room operators. They should also be familiar with tcp/ip networking, domain administration, IT change management, and familiar with latest generations of server and desktop hardware. The person will be: Supporting the control room for transmission operations. Support the control room for distribution operations. Supporting enterprise level datacenters using HPE, Dell, Cisco MDS, and Netapp storage. Refreshing storage infrastructure. Refreshing server hardware for multiple utility projects. Refreshing workstations for Real-time systems. Equal Opportunity Employer/Veterans/Disabled Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ***************************************** The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: · The California Fair Chance Act · Los Angeles City Fair Chance Ordinance · Los Angeles County Fair Chance Ordinance for Employers · San Francisco Fair Chance Ordinance

Rogers & Company, a distinguished public accounting firm based in Tysons Corner, VA, boasts over two decades of experience serving clients across the United States and internationally. Our core emphasis revolves around delivering comprehensive audit, tax compliance, and outsourcing services to associations, charities, and other nonprofit organizations. We are currently seeking an IT Administrator to oversee and manage all the firm's technology needs, including network infrastructure, digital applications, data backups, security measures, and collaboration with external vendors (NTIVA, Intermedia, Cox, CCH, Dell, etc.). This position would provide technical support and troubleshooting to firm personnel, maintain servers and networks, configure workstations, and manage software and communication applications. The IT Administrator should have strong technical knowledge and experience in network administration and technology support, as well as excellent problem-solving and communication skills. IT Administrator Responsibilities: Troubleshoot, support, and resolve IT-related issues for firm employees through onsite and remote presence. Collaborate with third-party IT vendors to address IT-related matters. Configure workstations, including set-up, software installations, domain joining, VPN configuration, and related requirements and ongoing updates. Install, configure, and maintain computer hardware, software, and peripherals. Oversee, maintain, and monitor network performance and security. Install firmware and security updates on endpoints, servers, printers, and related networking equipment when needed. Manage user accounts, access rights, and security settings for domains, emails, and software systems. Perform data backups and secure data according to established procedures. Work with website vendors in making updates and related maintenance. When applicable, install and configure network hardware, such as routers and switches, or coordinate with external vendors. Assist in maintaining communication systems, VoIP, and any related equipment, services, and platforms. Train users on new hardware and software applications. Research and recommend new IT technologies and solutions. Minimum Qualifications (Education, Experience, Certifications): Bachelor's degree in Computer Science or related field, preferred, or Associate's in Computer Science or Networking. Required minimum experience: 3-5 years or more of experience working in IT. Proficient in Windows Server, Windows 10/11, Microsoft Office, MS Exchange, and 365. Basic knowledge of network protocols, such as TCP/IP, DNS, and DHCP. Experience with network hardware, such as routers and switches. Excellent problem-solving and communication skills. Able to work independently and as part of a team. Not required, but helpful, experience with CCH Prosystems software installations and maintenance. This opportunity is located in our Tysons Corner, VA office primarily as an in-office position, with some remote support. If you are an ambitious and dedicated professional, our firm offers an optimal environment for your continued career growth and success. Rogers & Company provides competitive compensation and additional benefits, including: Benefits: Flexible time off (FTO), hybrid work arrangements, and firm holidays. Traditional and Roth 401K plans, with firm matching. Health, dental, and vision insurance. Short and long-term disability, AD&D, and life insurance. Minimum of 40 hours paid continuing professional education. Paid maternity and paternity leave. Annual performance-based bonus compensation. More About Rogers & Company Rogers & Company stands as a premier CPA firm serving tax-exempt organizations, employing a practice model focused on delivering high-quality work and achieving successful client service outcomes. Our client base includes nationally and internationally recognized charities, foundations, and associations, where our professionals collaborate to provide innovative solutions and measurable results. As an independent firm, Rogers & Company is a proud member of Alliott Global Alliance, a network comprising over 200 independent member firms across nearly 100 countries worldwide. Our commitment to diversity is evident in our employment practices, where we provide equal opportunities to all employees and applicants, irrespective of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, or any other characteristic protected by federal, state, or local laws. Please note that Rogers & Company does not accept unsolicited candidates, referrals, or resumes from staffing agencies, recruiters, or any other third-party paid services. Referrals, resumes, or candidates submitted to Rogers & Company, its employees, or owners without a pre-existing signed agreement by both parties covering the submission will be considered free of charge and become the property of Rogers & Company.

Long term contract, hybrid in the Rosslyn area Hourly rate: $40-$47/hr depending on years of experience Must be US Citizen of GC holder Job Description: This role will provide hands-on AWS development and operational support for the External Management System (XMS) solution. The position is also responsible for overseeing the development, implementation, documentation, and testing of security controls. Preferred Experience/Skills: • Strong technical expertise in AWS, supporting and enhancing enterprise solutions such as XMS and FedHub Enclave • Experience managing day-to-day cloud operations, including deployment, monitoring, troubleshooting, and optimization • Demonstrated leadership in developing, implementing, and documenting security controls to meet federal requirements • Proven ability to coordinate and execute security control testing and effectively remediate findings • Deep understanding of large-scale IT systems, with hands-on AWS implementation experience preferred • Track record of leading production support teams in incident, problem, and change management for enterprise risk-related systems • Proficiency with incident management systems and ticketing tools • Solid grasp of core security concepts such as encryption, key management, SSL, and HTTPS • Practical experience with single sign-on (SSO) and authentication solutions (e.g., SAML, OpenID, OAuth) • Broad understanding of system architecture and design fundamentals • Prior involvement with establishing new ATOs (Authority to Operate) in cloud or enclave environments • Familiarity with federal security initiatives, including FedRAMP and Trusted Internet Connections (TIC) • Relevant certifications (e.g., AWS, PMP, CISSP, CISM) or equivalent credentials Required Skills: • Bachelor's degree in an IT-related field or equivalent professional experience. • Proven experience managing cross-functional teams, including both functional/project management and technical staff. • Strong understanding of security frameworks and compliance standards (e.g., NIST, FISMA). • Excellent project management and risk mitigation skills, including planning, tracking, prioritizing risks, developing effective mitigation plans, and engaging directly with federal clients and downstream partners. • Exceptional written and verbal communication skills, with the ability to interface effectively with clients and stakeholders and ensure compliance with contractual and regulatory requirements. • Background in business analysis and providing strategic insights to support project delivery.

The Informatica Administrator is responsible for the installation, configuration, monitoring, maintenance, and optimization of Informatica software tools used for data and application integration, transformation, and management. This role involves troubleshooting issues, ensuring performance, and maintaining data workflows to support business intelligence and analytics. Install and/or upgrade, and configure Informatica PowerCenter, Informatica Cloud Data Integration, and related components. Configure and maintain repository, domain, and services on Informatica server. Set up environment-specific configurations (DEV, QA, PROD) for Informatica services. Develop appropriate remediation steps for Common Vulnerabilities and Exposures (CVEs) identified by the security team and resolve them in a timely fashion. Monitor and fine-tune the performance of Informatica jobs and workflows. Work on optimizing the performance of the Informatica server, including memory management, query performance, and job throughput. Identify, troubleshoot, and resolve issues related to Informatica sessions, workflows, and connectivity. Resolve system-level issues affecting Informatica services and tools. Perform regular system monitoring and ensure the health and availability of the Informatica environment. Set up automated alerts for job failures, service downtimes, or performance issues. Evaluate new features and capabilities of Informatica products and propose strategies for leveraging them. Stay current with industry trends in data integration, cloud computing, and ETL technologies to influence the data architecture strategies. Implement and manage backup and disaster recovery procedures for Informatica repositories and configurations. Work closely with data engineers, developers, and other IT teams to support data integration requirements. Provide support for troubleshooting and resolving technical issues related to the Informatica platform. Maintain accurate documentation for system configurations, procedures, and workflows. Generate reports on system performance, resource utilization, and other metrics. Collaborate with data architects to design efficient, scalable cloud-based data integration architectures using IICS. Evaluate and optimize current PowerCenter architectures for migration feasibility, including redesigning workflows and processes where necessary. Align migration strategies with the organization's cloud adoption, data governance, and security policies. Minimum Qualifications Bachelor's Degree required or equivalent relevant experience. Master's Degree Preferred. Dependent upon contract requirement. 12+ years of experience working with progressively more complex or large-scale databases. US Citizenship Other Job Specific Skills Strong experience supporting Informatica PowerCenter, IICS, and other Informatica products. Hands-on experience with database management systems such as Oracle, SQL Server, or PostgreSQL. Hands-on experience with Informatica Connectors such as MySQL, PostgreSQL, JNDI, JMS, PowerExchange, S3, S3 Delta, or Amazon RedShift. Experience managing Oracle RAC and Data Guard databases. Knowledge of UNIX/Linux commands and shell scripting. Experience with system monitoring tools and techniques. Proficiency in troubleshooting and resolving Informatica issues. Excellent communication and collaboration skills. Preferred Skills Informatica certification (e.g., Informatica PowerCenter Administrator). Experience with cloud-based data integration tools e.g., Informatica Intelligent Cloud Services (IICS). Familiarity with ETL processes and data warehousing concepts. Hands-on experience with Oracle DBA functions in an enterprise environment.

Location: Hybrid-Remote. The role will require travel, as needed to project locations located in Alexandria & Sterling, VA; Phoenix & Tempe, AZ, and Austin, TX. Minimal travel is anticipated and otherwise role is able to be performed remotely. Years' Experience: 7+ years of professional experience in Network Administration Education: Bachelor's degree in information technology or related field or equivalent professional experience Clearance: Applicants must be able to obtain and maintain a Public Trust security clearance. NOTE: United States Citizenship is required as part of the eligibility criteria to be able to obtain this type of security clearance. Certifications: Cisco Certified Network Professional (CCNP) certification preferred. Key Skills: Experience overseeing the deployment, configuration, and support of Cisco network infrastructure including devices, ensuring optimal performance, security, and availability. Experience installing, configuring, and maintaining Cisco network devices, including routers, switches, and firewalls. Responsibilities Installing, configuring, and maintaining Cisco network devices, including routers, switches, and firewalls. Networking cabling installation and management, including copper and fiber. Monitoring and optimizing the performance of the network, ensuring efficient resource allocation and minimal downtime. Diagnosing and resolving network issues, including connectivity, performance, and security problems. Ensuring the security of the network by applying patches, updates, and security configurations to Cisco devices and Cloud network configurations. Maintaining detailed documentation of network configurations, procedures, and policies. Working closely with other IT teams to support network needs and integrate network solutions with other systems. Responding to network alerts and resolving network infrastructure problems. Providing configuration management components to include configuration documentation and network diagrams. Providing technical support on existing and emerging technologies, planning and execution of technology projects, execution of technology related tasks and initiatives. Researching and reporting on new technologies and how they provide value to the organization. Performing hardware installation and support configuration of IT network systems in on-prem environments. Qualifications Must be able to obtain and maintain a Public Trust security clearance. 7+ years of professional experience in network administration. Bachelor's degree in information technology or related field or equivalent professional experience. Will require travel, as needed to project locations which may include the below for installing and maintaining physical equipment (i.g., network firewall, server, storage, uninterruptable power supplies. Minimal travel is anticipated, and majority of support will be remote. Alexandria, VA Sterling, VA Austin, TX Tempe, AZ Phoenix, AZ Experience overseeing the deployment, configuration, and support of Cisco network infrastructure including devices, ensuring optimal performance, security, and availability. Experience installing, configuring, and maintaining Cisco network devices, including routers, switches, and firewalls. Experience with network cabling installation and management, including copper and fiber. Experience monitoring and optimizing the performance of the network, ensuring efficient resource allocation and minimal downtime. Cisco Certified Network Professional (CCNP) certification preferred. Excellent written and verbal communication skills. Must be detail oriented. Customer service oriented.

IntePros is seeking a detail-oriented Project Administrator to support a leading organization in the environmental engineering industry. This role provides critical administrative and accounting support across site investigation, remediation, and environmental management project areas. The ideal candidate is highly organized, adaptable, and comfortable interacting with internal teams, clients, vendors, and subcontractors. This position requires strong attention to detail, excellent communication skills, and the ability to manage shifting priorities. Key Responsibilities Set up and maintain accurate project information in the accounting database by interpreting contract provisions in alignment with contract terms and company policies. Capture key contractual elements such as contract value, budget levels, scope of services, fee types, payment terms, and authorization requirements. Verify and update project rate schedules and demographic data provided by Project Managers. Ensure all billing components-including mark-ups, tax requirements, and invoice templates-comply with contract terms. Review employee expense reports promptly and perform necessary pricing entries or corrections. Understand timesheet workflows, including labor classifications, class codes, and billing implications. Manage the billing cycle: generate prebills, route edits per Project Manager guidance, finalize invoices with required backup, and submit for posting and client delivery. Monitor accounts receivable and accounts payable related to project activity. Support project revenue management by tracking variances, adjusting budgets, entering percent-complete data, and completing tasks required for monthly accounting close. Run standard and ad-hoc system reports as needed. Provide general office administrative support, including filing, mail sorting, word processing, travel coordination, and meeting setup. Qualifications Associate's degree in accounting or finance. (Required) Minimum of 1 year of project administration experience in a professional services environment (engineering experience preferred) or equivalent education/experience. Ability to read, interpret, and draft moderately complex contracts, correspondence, and documentation. Strong understanding of job costing, contract administration, and project revenue workflows. Proficiency in Microsoft Office, with strong Excel skills. Prior experience with BST accounting software. (Preferred) High accuracy in data entry, writing, and document editing. Ability to work in a fast-paced, deadline-driven environment while managing multiple projects. Strong communication skills, including the ability to effectively present information to Project Managers and internal stakeholders.

***Please note pursuant to a government contract this position requires a minimum of an Active DoD Secret clearance**** requires U.S Citizenship*** Job Title: Sr. System/VMware Administrator Location: Quantico, VA Duration: Full Time/Direct Hire Pay Rate: $135,000 - $150,000 Summary As the Sr. System/VMware Administrator, this individual will provide systems administration for enterprise VMware vSphere solution and is responsible for maintaining the virtualized environment including all virtual servers and virtual network infrastructure. In this role, the Virtualization Administrator will provide Tier 2 and 3 troubleshooting support, interfacing with the end users and other technical teams from a service support perspective. Responsibilities - Installs, configures, and maintains VMware vSphere, vCenter, Horizon, and other virtualization technologies. - Maintains networks in a Virtual Machine Software (VMware) environment - Analyzes and resolves problems associated with the operating system's servers, hardware, applications, and software - Monitors systems performance and ensures compliance with security standards. Monitors everyday systems, evaluates availability of all server resources, and performs all activities for VMware vSphere software - Assists with configuring and deploying all virtual machines and installs and provides backup to all configuration procedures. Maintains and monitors all patch releases, designs various patch installation strategies, and maintains all systems according to program standards - Troubleshoots ESX issues related to storage, network, and performance issues - Diagnoses and resolves issues related to virtual machines, virtual networks, storage, and other virtualization components - Monitors system health, performance, and resource utilization, identifying and resolving bottlenecks, and optimizing resource allocation - Manages Active Directory group, user and computer objects, the AD Schema - Ensures cyber compliance, auditing, evidence capture and storage activities. Ensuring the security of virtual environments, implementing security best practices, and adhering to compliance requirements - Works with network engineers, security teams, application administrators, and other IT staff to support business needs and address escalated problems - Administrates and troubleshoots basic knowledge of VMWare platforms Windows 2012/ 2019 Server support and troubleshooting - Loads and deploys new servers. - Creates and maintains Windows server images - Works with engineers and projects leads to implementing new systems, policies, standards, and practices - Documents server administration processes and procedures - Creates and maintains documentation related to virtualization environments, including configurations, procedures, and troubleshooting steps - Monitors and tunes systems to achieve optimum performance levels - Stays up to date with the latest virtualization technologies, identifies opportunities for improvement, and implements best practices Required Qualifications and Experience - Active DoD Secret clearance or Top Secret clearance - Active Security+ and VCP certification - 7+ years of recent System experience - Recent VMware experience

Join a People-First MSP That Has Been Supporting the DC Metro for 30+ Years If you're looking for a place where your work truly matters , where clients appreciate your impact, and where leadership invests in your growth, this is the opportunity. This established, long-standing Managed Services Provider has been supporting small to mid-sized businesses across the DC metro area for over three decades. Their philosophy is simple: treat clients like partners, eliminate IT headaches before they happen, and build a team of engineers who genuinely love what they do. You'll be joining a tight-knit group of tech professionals who value collaboration, technical curiosity, and doing things the right way. They've built a reputation on proactive support, exceptional customer service, and a culture where your success directly contributes to the success of the business. Expect a stable environment, long-term client relationships, and a company that's been growing steadily year after year. Why You'll Love Working Here 30+ years of proven stability and growth A friendly, supportive culture-no egos, no burnout factory Leadership that listens, invests, and promotes from within Work that makes a difference for real businesses every single day Excellent benefits fully paid by the company This is the type of company where people stick around because they feel valued, trusted, and empowered. Position: IT System Administrator Tier 2.5 - MSP You'll serve as a trusted technical resource for clients throughout Northern VA and DC, providing hands-on support for desktops (Windows/Mac), networking, servers, and cloud environments. If you enjoy variety, solving problems, and working directly with end users in a friendly, relationship-driven MSP-this is a great match. What You'll Be Handling: Microsoft Exchange & Office 365 Windows & mac OS support Firewalls & switching Windows Active Directory Hyper-V & VMware ConnectWise, Kaseya, and related RMM tools Microsoft Azure support Onsite client visits across Northern VA Salary & Benefits Salary: $80,000 - $95,000 Location: Herndon, VA Benefits include: Paid vacation & sick leave Fully company-paid health, dental, and vision insurance Company-paid life, short-term, and long-term disability 401(k) with up to 4% company match Mileage reimbursement

The Senior System Administrator will be responsible for administering and maintaining systems across both SIPR and NIPR networks. This includes oversight of system performance, security hardening, troubleshooting, patch management, and supporting modernization efforts in both on-premises and cloud environments. The role requires an individual comfortable operating in highly regulated DoD environments, applying STIGs, supporting RMF compliance, and ensuring system readiness for mission demands. Key Responsibilities Administer and maintain Linux and Windows server environments across SIPR and NIPR networks. Lead advanced troubleshooting, diagnostics, and root-cause analysis for complex system issues. Implement and maintain compliance with STIGs, RMF controls, and DoD cybersecurity policies. Manage AWS resources, including EC2 instances, IAM, VPC configurations, storage, and security settings. Oversee system upgrades, patching cycles, configuration management, and performance tuning. Support network-connected system operations, including DNS, DHCP, routing, and switching interactions. Develop and maintain technical documentation, configuration baselines, and system procedures. Collaborate with cybersecurity, engineering, and operations teams to ensure system integrity and mission readiness. Provide mentorship and technical guidance to junior administrators and support staff. Required Qualifications Active Top Secret clearance. 6-10+ years of experience in system administration supporting DoD or similarly regulated environments. Proficiency with Linux (RHEL preferred) and Windows Server administration. Experience working in both classified and unclassified environments. Strong understanding of RMF, STIGs, and DoD security standards. Hands-on experience managing AWS cloud environments. Solid understanding of networking fundamentals (TCP/IP, routing, switching, DNS, DHCP). Active Security+ certification (required under DoD 8570 IAT II guidelines).

The IT Help Desk Support professional provides day-to-day technical support to end users across the organization. This position is responsible for troubleshooting and resolving hardware, software, and network issues, as well as managing user accounts in Microsoft 365 and Active Directory. The role requires strong customer service skills, attention to detail, and the ability to handle multiple requests efficiently in a fast-paced environment. Responsibilities: Serve as the first point of contact for user inquiries and technical issues, received through phone, email, or the ticketing system. Troubleshoot and resolve problems related to desktop and laptop computers, printers, mobile devices, and other peripherals. Provide support for Windows and mac OS operating systems, Microsoft 365 applications, Teams, and SharePoint. Perform Microsoft 365 user account management, including creating and modifying accounts, assigning licenses, setting mailbox permissions, and resetting passwords. Manage Active Directory accounts, security groups, and access permissions. Set up and configure new user workstations, software, and peripheral equipment. Assist with network connectivity issues, including VPN access, wireless connections, and IP configurations. Maintain accurate documentation of issues and resolutions in the IT ticketing system. Escalate complex or recurring issues to higher-level technical staff as needed. Perform regular system maintenance, updates, and security checks. Support onboarding and offboarding activities, ensuring proper IT access and asset management. Follow established IT policies and procedures to ensure system security and compliance. Contribute to internal knowledge base articles and end-user training materials. Qualifications: 1 to 4 years of experience in IT support, service desk, or related technical role. Working knowledge of Microsoft 365 administration and account management. Familiarity with Active Directory, Exchange Online, and Teams. Experience supporting Windows operating systems and Microsoft Office applications. Understanding of basic networking concepts such as DNS, DHCP, and VPN. Strong communication and problem-solving skills with a focus on customer service. Ability to prioritize and manage multiple requests in a busy environment.