Workforce Management IVR Administrator
Administrator job in Winterville, NC
Job Description
About Us:
We are a high-performing cellular phone retailer that thrives on smart innovation and strong execution. Our mission is to bring customers into our stores and help them upgrade to the latest and greatest product and services. We work closely with the brands we sell to deliver exceptional product offerings, promotions, and campaigns that drive in-store traffic and boost sales.
About the Role
The IVR Administrator plays a critical role in optimizing the customer experience and operational efficiency of our contact center. This position is responsible for the design, maintenance, and performance monitoring of the Interactive Voice Response (IVR) system, with a strong emphasis on aligning routing logic and call flows with workforce management strategies and real-time staffing conditions.
Key Responsibilities
ยท IVR Configuration & Maintenance
ยท Design, implement, and maintain IVR call flows and routing logic in collaboration with WFM and IT teams.
ยท Update IVR messaging and schedules based on business hours, holidays, and special events.
ยท Workforce Integration
ยท Align IVR routing with real-time staffing levels and forecasted call volumes to optimize service levels.
ยท Collaborate with WFM analysts to identify peak periods and adjust IVR logic accordingly.
ยท Performance Monitoring & Reporting
ยท Monitor IVR performance metrics (e.g., call containment, transfer rates, abandonment) and recommend improvements.
ยท Generate and analyze reports to assess IVR efficiency and its impact on workforce KPIs.
ยท Incident Response
ยท Act as a point of contact for IVR-related outages or disruptions; coordinate with tech teams to resolve issues and communicate status updates.
ยท Cross-Functional Collaboration
ยท Partner with Contact Center leadership, WFM, and IT to ensure IVR supports business goals and customer experience standards.
ยท Participate in weekly IVR strategy meetings and design sessions.
Qualifications
ยท Experience with IVR platforms (e.g., RingCentral, Genesys, NICE) and call routing logic.
ยท Familiarity with WFM tools and scheduling systems.
ยท Strong analytical skills with the ability to interpret data and make actionable recommendations.
ยท Excellent communication and documentation skills.
ยท Ability to work independently and collaboratively in a fast-paced environment.
Preferred Skills
ยท Prior experience in a contact center or telecom environment.
ยท Knowledge of workforce forecasting, scheduling, and real-time adherence.
ยท Proficiency in Microsoft Excel (pivot tables, VLOOKUP) and reporting tools.
ยท Specific Knowledge and familiarity with Ring Central/Nice
Why Join Us?
ยท Paid training and career development opportunities.
ยท Comprehensive health, dental, and vision insurance.
ยท 401k retirement plan.
ยท Tuition reimbursement.
ยท Employee discounts on Verizon services.
ยท Career pathing opportunities.
EQUAL OPPORTUNITY EMPLOYER
We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.
NAEP 2026 - Assessment Administrator
Administrator job in Greenville, NC
Westat is currently seeking motivated individuals committed to excellence and experienced in working with primary and secondary school students to work as Assessment Administrators for the 2026 National Assessment of Educational Progress (NAEP) study. NAEP stands as the nation's most comprehensive, ongoing measure of student knowledge and skills, providing nationally representative insights into what U.S. students know and can achieve across a range of subject areas.
The primary role of the NAEP 2026 Assessment Administrator (AA) is to administer assessments in participating schools for grades 4, 8, and 12 in public and private schools. In addition to administering assessments, AAs assist with preparation and other assessment-related activities in collaboration with assessment coordinators (AC). AAs will be administering assessments using school devices. This includes collaborating with your team to install the NAEP application on school devices and troubleshooting any technical issues that may arise.
Success in this role demands strong organizational, adaptability, and interpersonal skills. It also requires some technical proficiency to operate and troubleshoot devices.
Interested in learning more about NAEP? Click here
Basic Qualifications
Candidates must:
Be 18 or older (or an emancipated minor) with the ability to enter binding confidentiality agreements to protect project information.
Be a U.S. citizen.
Be able to successfully complete online training modules in early to mid-January 2026*.
Be able to successfully attend a 1-day, virtual meeting to be conducted between mid to late January 2026*.
* Training dates may be subject to changes.
Minimum Requirements
Be available to work for the specified field period of January 5, 2026, to March 20, 2026.
Be available to work up to 25 hours per week, when work is available.
Be willing to travel locally and on overnight assignments for project work, as needed.
Be able to meet the physical requirements of the position with or without reasonable accommodations:
Lift and carry study materials weighing up to 15 pounds to and from vehicle to school.
Climb a flight of stairs while carrying equipment and/or materials.
Bend down to set up computers and tablets, plug and unplug devices to outlets, and lay gaffers' tape over floor cords for safety.
Be able to move around the room to monitor assessment activities and respond to students' questions.
Stand for up to 2 hours at a time while monitoring assessments.
Have regular and reliable access to telephone service with a long-distance calling feature, either landline or cellular.
Have reliable access to a computer with a secure, high-speed internet connection to complete training modules over several consecutive hours, including the ability to access audio files either through speakers or a headset.
Have consistent access to a fully insured, reliable vehicle or have reliable transportation to ensure on-time arrival at the assigned schools (for certain approved metropolitan areas only).
Have a current and valid driver's license that is not under suspension (except in certain metropolitan areas).
Preferred Criteria
Have experience working with children or in a school environment.
Have the technical ability to set up equipment and troubleshoot technical issues by following step-by-step procedures.
Be able to adapt to new software and technical tools quickly.
Be capable of following explicit instructions to download an application from the Internet on a tablet or laptop.
Have the capability to work independently and collaboratively in team settings, including schools with students across multiple grade levels.
Have effective communication skills, particularly with school staff regarding technical requirements and assessment logistics.
Possess strong problem-solving and decision-making skills.
Any offer of employment may be contingent upon receipt of acceptable results from a post-offer background screening, if required for the specific position, which may include, for example, identity verification, employment history, motor vehicle driving record history, and criminal or sexual offender records history.
Mileage is reimbursed at the current government rate.
This is a part-time, variable hour, non-exempt position. This position is not initially eligible for health insurance or a health savings account (HSA). To be eligible for health insurance and an HSA, you must work 1560 hours from September through September of the following year with coverage beginning January 1 of the year after eligibility is satisfied.
All field positions accrue sick leave (based on hours worked) and are eligible to participate in the 401(k) program (employer matching is dependent on hours worked and disbursement is subject to program rules).
This opportunity will be posted for a minimum of 7 days and applications will be accepted on an ongoing basis.
Upon successful completion of this assignment, you will be eligible for consideration for reassignment on other Westat field data collection projects if they become available.
Working on this study can be a fascinating, rewarding experience. If you are a reliable self-starter, this position may be right for you.
Westat is an Equal Opportunity Employer and does not discriminate on the basis of race, creed, color, religion, sex, national origin, age, veteran status, disability, marital status, sexual orientation, citizenship status, genetic information, or any other protected status under applicable law.
Nursing Home Administrator
Administrator job in Kinston, NC
THIS IS FOR A FUTURE OPENING
Nursing Home Administrator
STGi is seeking qualified candidates for this position in connection with an active Request for Proposals (RFP). Hiring for this role is contingent upon STGi's selection as the successful awardee.
EXPERIENCE AND SKILLS:
Must have, as a minimum, two (2) year(s) experience in a supervisory capacity in a hospital or nursing facility.
Must possess a current unencumbered nursing home administrator's license or meet the licensure requirements of the State of North Carolina.
Plan, develop, organize, implement, evaluate and direct the facility's programs and activities in accordance with guidelines issued by the State of North Carolina.
Develop and manage annual operational and capital budgets.
Ensure that each resident receives necessary care and services to attain and maintain the highest practical physical, mental and psychosocial well-being consistent with the resident's comprehensive assessment and plan of care.
Participate in facility-wide assessments to ensure resources are necessary to care for residents competently during both day-to-day operations and during emergencies.
Provide the State of North Carolina with information relative to survey findings, plans of correction, monitoring guidelines, state reportable incidents and follow-up survey results.
Periodically review the facility's Online Survey Certification and Reporting System (OSCAR) and quality measures data posted on the Nursing Home Compare website to determine the accuracy of such public information; report discrepancies to appropriate state agencies; monitor to ensure such discrepancies are corrected.
Ensure the facility and resident environment remain as free of accidents as possible and that each resident receives adequate supervision and assistive devices to prevent accidents, including identifying and analyzing hazards and risks, implementing interventions and monitoring the effectiveness of those interventions when necessary.
Provide oversight for the admission, transfer and discharge of all residents from the facility in accordance with local, state and federal requirements.
Work with the facility's insurance carrier, legal counsel and other designated personnel in developing and implementing a risk management program.
Ensure that human resource management policies and programs are planned, implemented and evaluated in compliance with government entity laws and regulations.
Ensure that an adequate number of appropriately trained, competent, licensed professionals and non-licensed personnel are on duty at all times to meet the needs of the residents.
Ensure the development and implementation of employee health and safety programs to provide a safe workplace environment including risk management, wellness programs and Occupational Safety and Health Administration (OSHA) regulations.
Ensure the development and implementation of employee health and safety programs to provide a safe workplace environment including risk management, wellness programs and Occupational Safety and Health Administration (OSHA) regulations.
Ensure that the facility maintains and monitors an effective infection prevention and control program.
Workforce Management IVR Administrator
Administrator job in Winterville, NC
About Us: We are a high-performing cellular phone retailer that thrives on smart innovation and strong execution. Our mission is to bring customers into our stores and help them upgrade to the latest and greatest product and services. We work closely with the brands we sell to deliver exceptional product offerings, promotions, and campaigns that drive in-store traffic and boost sales.
About the Role
The IVR Administrator plays a critical role in optimizing the customer experience and operational efficiency of our contact center. This position is responsible for the design, maintenance, and performance monitoring of the Interactive Voice Response (IVR) system, with a strong emphasis on aligning routing logic and call flows with workforce management strategies and real-time staffing conditions.
Key Responsibilities
* IVR Configuration & Maintenance
* Design, implement, and maintain IVR call flows and routing logic in collaboration with WFM and IT teams.
* Update IVR messaging and schedules based on business hours, holidays, and special events.
* Workforce Integration
* Align IVR routing with real-time staffing levels and forecasted call volumes to optimize service levels.
* Collaborate with WFM analysts to identify peak periods and adjust IVR logic accordingly.
* Performance Monitoring & Reporting
* Monitor IVR performance metrics (e.g., call containment, transfer rates, abandonment) and recommend improvements.
* Generate and analyze reports to assess IVR efficiency and its impact on workforce KPIs.
* Incident Response
* Act as a point of contact for IVR-related outages or disruptions; coordinate with tech teams to resolve issues and communicate status updates.
* Cross-Functional Collaboration
* Partner with Contact Center leadership, WFM, and IT to ensure IVR supports business goals and customer experience standards.
* Participate in weekly IVR strategy meetings and design sessions.
Qualifications
* Experience with IVR platforms (e.g., RingCentral, Genesys, NICE) and call routing logic.
* Familiarity with WFM tools and scheduling systems.
* Strong analytical skills with the ability to interpret data and make actionable recommendations.
* Excellent communication and documentation skills.
* Ability to work independently and collaboratively in a fast-paced environment.
Preferred Skills
* Prior experience in a contact center or telecom environment.
* Knowledge of workforce forecasting, scheduling, and real-time adherence.
* Proficiency in Microsoft Excel (pivot tables, VLOOKUP) and reporting tools.
* Specific Knowledge and familiarity with Ring Central/Nice
Why Join Us?
* Paid training and career development opportunities.
* Comprehensive health, dental, and vision insurance.
* 401k retirement plan.
* Tuition reimbursement.
* Employee discounts on Verizon services.
* Career pathing opportunities.
EQUAL OPPORTUNITY EMPLOYER
We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.
Backup Administrator
Administrator job in Goldsboro, NC
Job Description
Performs basic administrative tasks, including managing basic system and performance management. Performs network administration duties as needed, responds to alerts and takes appropriate corrective actions.
Identifies and resolves problems of basic scope using proper tools and techniques.
Applies basic standards and procedures to accomplish tasks including learning how to use and apply applicable technologies.
Thoroughly documents work in an organized manner.
Communicates in written and verbal form effectively in a small team setting, including responding in a timely manner to emails and phone calls and maintaining an accurate work calendar.
Performs basic administrative tasks by following defined procedures.
Designs and develops basic integrated solutions to meet business requirements or enhance performance of client networks.
Performs basic cost analyses and vendor comparisons form small through large scale projects to ensure cost-effective and efficient operations. Measures feasibility of various approaches and makes recommendations.
Continuously develops technical subject matter expertise on established and emerging storage technologies as it relates to CIFS, NFS, SSD Storage, Storage Snapshots, Site Replication, and Data Mirroring.
Communicates effectively regarding system operations and environment changes.
Adheres to HIPAA, PCI, and other regulatory requirements as dictated
Understands and avoids capacity, redundancy, and health constraints of storage technologies and plans accordingly.
Ability to author and implement basic scripting and coding to automate technical needs such as moving files, backup, create configuration, or other tasks.
Ensures that all security requirements are met or exceeded.
Responds to alerts and takes appropriate corrective actions.
Manages change effectively through documented change procedures.
Analyzes existing systems for improvements.
Manages basic system performance management.
Performs basic patching.
Understands and ensures backup and recovery of system or application exists.
Understands and ensures basic IT security measures are met.
Creates work instructions and knowledge articles.
Ensures the security access is appropriate and necessary approvals have been obtained
Understands and enforces basic system controls.
Assists in performing internal audits and maintains regulatory compliance.
Assists users to analyze/configure/tailor security and access levels to fit the need.
Requirements
Experience in IT, particularly with networks including maintaining network security, completing backup applications, and responding to alerts with appropriate corrective action.
Management prefers formal training at the Associate Degree level or with industry certifications.
Benefits
Salary commensurate with experience.
IBM Storage Scale/Storage Engineer III
Administrator job in Wilson, NC
**The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.**
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_If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to_ Accessibility (careers@truist.com?subject=Accommodation%20request)
_(accommodation requests only; other inquiries won't receive a response)._
**Regular or Temporary:**
Regular
**Language Fluency:** English (Required)
**Work Shift:**
1st shift (United States of America)
**Please review the following job description:**
The Enterprise Storage Engineer delivers and supports Enterprise Storage solutions using IBM FlashSystem Storage, MDS SAN switches, and IBM Scale GPFS running on RHEL.
*MUST have experience with all IBM Storge Scale and preferably IBM FlashSystem Storage and RHEL experience as well.
In this IBM Scale/Storage Engineer III role you will play a crucial part in the engineering, administration, configuration, patch and vulnerability remediation, and design of IBM Scale, block storage, fiber channel switching and Red Hat Linux server configurations.
You will be responsible for troubleshooting complex problems within large storage and Linux server cluster environments connected to multi-petabyte file systems supporting data analytics and ETL systems.
Additionally, you will be at the forefront of infrastructure automation and monitoring using tools such as RedHat Ansible, Ansible Automation Platform, Python, GitLab and other automation tools.
**Please note that candidate must be located in *or* willing to self-relocate to one of the following locations: Raleigh, NC; Charlotte, NC; Wilson, NC; Atlanta, GA; Richmond, VA or Plano, TX as Truist has 'in office' requirements that must be honored.
***For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.)
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
+ The role will support the research, testing, and implementation of storage solutions while participating in strategies for all future storage services to deliver Truist business objectives.
+ You will participate in vendor partnerships, assist in improving our overall storage service delivery, possess technical ability to troubleshoot and deliver our Scale storage services.
+ Administration and Configuration: Administer, configure, and design storage solutions based on IBM Storage Scale (formerly IBM Spectrum Scale & GPFS).
+ Troubleshooting: Troubleshoot complex problems within multi-petabyte storage and backup environments connected to large data analytic/ETL environments.
+ Automation: Automate provisioning and configuration tasks for large-scale infrastructure using platforms and tools such as Ansible Automation Platform and Gitlab
+ Monitoring: Monitor infrastructure health using existing solutions and able to respond promptly to hardware and software issues.
+ Technology Standards: Support and maintain technology standards, processes, and policies related to on-premises and cloud infrastructure within the scope of the role.
+ Consultancy: Contribute to large bank projects by providing consultancy on data processing infrastructure architectures.
+ Documentation: Produce and maintain comprehensive documentation and charts describing hardware and infrastructure setups, as well as maintaining a highly available Scale cluster environment.
**Required Qualifications:**
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ 4 Year Bachelor's degree or equivalent work experience.
+ Ten to fifteen years of experience in system design/architecture that directly aligns with the specific responsibilities for this position.
+ Extensive knowledge and recent work experience in troubleshooting, implementing and supporting enterprise storage, SAN, storage management, and security related technologies and platforms is required
**Preferred Requirements:**
+ Five+ years of experience with IBM enterprise storage and SAN, complex design, engineering, implementation, support, and troubleshooting.
+ The candidate would ideally have strong experience and working knowledge of IBM Spectrum Scale, IBM FS9200/9500's, Cisco MDS SAN switches, and Linux RHEL 8/9.
+ Strong scripting skills in Bash shell, and Python.
+ Proficiency in Ansible automation with Ansible Automation Platform.
+ Experience designing and implementing automation workflows for infrastructure provisioning, configuration management, and application deployment using Ansible.
+ Ability to develop custom Ansible playbooks, roles, and modules to automate repetitive tasks and streamline operational processes.
+ Familiarity with version control systems such as Git for managing Ansible code repositories and collaborating with other team members.
+ Strong problem-solving skills and the ability to troubleshoot complex automation issues.
+ Commitment to staying current with emerging trends and best practices in automation, DevOps, and infrastructure management.
+ Software-specific certifications and experience related to IBM Spectrum Scale advantageous.
+ Five+ years of storage management experience, with a definite plus if 2+ years were in team management of a Storage, Linux, or other infrastructure engineering team.
**General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:** All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site (*****************************
. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
**_Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace._**
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Field Administrative (Hourly)
Administrator job in Lewiston Woodville, NC
**WHO YOU ARE:** Are you looking to support plant level leadership to ensure that all processes and procedures are documented and submitted to corporate headquarters? Are you looking to create efficiencies to make administrative duties easier for onsite managers? If so, this is the position for you!
**WHO WE ARE:**
+ Leader in food safety solutions for both contract sanitation and chemistry in the food processing industry.
+ Over 10,000 dedicated team members across North America.
+ Corporate headquarters in Atlanta, GA with team members working in over 250 plants throughout North America.
+ Over 50+ years of experience in creating long-lasting partnerships.
**OUR MISSION:**
We protect the food supply by eliminating risks so families everywhere can eat without fear.
+ **Protect What Matters:** We are in service of safety at every step, ensuring the health of everyone is central to all we do - from plant team members to consumers.?
+ **Deliver On Our Promises?:** We speak honestly and are dedicated to doing the right thing by upholding ethical standards and following through on our commitments to our teams, our customers, and our business.?
+ **Win as a Team?:** We believe in the power of collaboration, uniting our diverse strengths while working hand-in-hand with our team members and customers to unlock potential and achieve stronger results together.?
+ **Advance a Safer Future?:** We are committed to innovating more effective, sustainable, and cost-efficient food safety solutions to develop a safer world for all.?
**WHAT YOU WILL DO:**
+ The Field Administrator provides essential support to the Site Manager by managing administrative tasks and ensuring efficient communication between teams and stakeholders. Job duties include:
+ Provide support with the new hire process which includes assistance with the hiring process with the Site manager making final decision.
+ Process new hire paperwork (Must be completed at office), handbook and handbook sign off, filling out I9's accurately and verifying identification and work authorization documents, E-Verify (all guidelines of the program must be followed), and other miscellaneous new hire paperwork.
+ Process of payroll to include but not limited to helping with salaried team member specials, all terminations, notes, leave of absences, transfers, comparing payroll totals, check signoffs, vacation, raises, and reporting payroll information to corporate office.
+ Document disciplinary actions and terminations accurately and on time.
+ Document injuries reported, assist in investigations, and document appropriate medical paperwork.
+ Run various types of reports for the site manager.
+ Assist with distribution of benefit forms.
+ Other job duties as assigned.
**YOUR MUST HAVES:**
+ Must be older than 18 years of age.
+ High school graduate or General Education Degree ("GED").
+ Ability to communicate effectively with others orally and written.
+ Organization skills.
+ Self-motivated.
+ Proficient with Microsoft Office including, Word, Excel, Teams, and Outlook.
**WHAT WE PREFER YOU HAVE:**
+ Bilingual skills (Spanish).
+ Understanding the company structure (divisions, departments, and plant locations).
**OUR ENVIRONMENT:**
This position would involve you working out of an offsite regular office setting or an onsite office setting, which may include a wet, hot, or cold environment. The use of Personal Protective Equipment ("PPE") may be required. Shift may vary depending on location.?
**WHAT WE OFFER:**
+ Medical, Dental, & Vision Insurance
+ Basic Life Insurance
+ Short- and Long-Term Disability
+ 401k Retirement Plan
+ Paid Holidays (varies by location)
+ Paid Vacation
+ Employee Assistance Program ("EAP")
+ Training & Development Opportunities
Fortrex Solutions is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, creed, sex, gender, gender identity, national origin, citizenship status, uniform service member status, veteran status, age, genetic information, disability, or any other protected status, in accordance with all applicable federal state, and local laws. Fortrex Solutions is committed to complying with the laws protecting qualified individuals with disabilities. Fortrex Solutions will provide a reasonable accommodation for any known physical or mental disability of a qualified individual with a disability to the extent required by law, provided the requested accommodation does not create an undue hardship for the Company and/or does not pose a direct threat to the health or safety of others in the workplace and/or to the individual. If a team member requires an accommodation, they must notify the site manager or the Corporate Human Resources Department. If an applicant requires an accommodation, they must notify the hiring manager and/or the Recruiter hiring for the position.
**YOUR NEXT STEPS:**
APPLY! All applications will be reviewed, and qualified candidates will be contacted to continue into the interview process. If you feel like you are a good fit for this position, APPLY! If you want to be a part of a large organization that treats you like family, APPLY NOW!
Desktop Support
Administrator job in Wilson, NC
North Carolina Corporation having experience in IT consulting for more than 10 years Qualifications Required Skills 3 years Must possess strong customer service skills and the ability to communicate to both technical and non-technical personnel
Needs moderate knowledge and demonstrable skills with Intel/AMD-based computing equipment, LAN-attached printing/scanning devices, Windows OS
Needs moderate knowledge and demonstrable skills with Microsoft Office, and O365
Require experience in PC swap outs
Strong organizational skills required
Windows XP, Windows 7
PC Refresh experience
Additional Information
All your information will be kept confidential according to EEO guidelines.
Stratus Continuum System Administrator
Administrator job in Whitakers, NC
E*Pro Consulting service offerings include contingent Staff Augmentation of IT professionals, Permanent Recruiting and Temp-to-Hire. In addition, our industry expertise and knowledge within financial services, Insurance, Telecom, Manufacturing, Technology, Media and Entertainment, Pharmaceutical, Health Care and service industries ensures our services are customized to meet specific needs. For more details please visit our website ******************
Job Description
Job Title :
System Administrator
Location :
Whitakers, NC
Job Type :
Permanent Full Time
Description:
Experience in System Administration for Stratus Continuum (Running VOS 14.x.x)
Knowledge of RS232, Ethernet and data communication
Experience in Serial to Ethernet Migration
Support transition from serial ports to Ethernet
Learn the MRV MX/LX Terminal Servers to troubleshoot issue during the transition
Learn how Stratus/Atoms manages the serial ports/communication and work in conjunction with Application support and the Shop Floor technicians to troubleshoot communication problems (L2 Support)
Learn the Stratus procedures to replace bad Stratus devices like communication cards and modems
Configure Atoms terminals to solve complex communication/configuration problems and create a compatible configuration to make a PC work with Atoms
Plan the gradual migration from serial to Ethernet, analyzing the particular requirements of each workstation
Configure printers and bar code scanners (L2 support)
Additional Information
All your information will be kept confidential according to EEO guidelines.
Desk Side Support Engineer
Administrator job in Kinston, NC
At Scalian, we are a leading multinational engineering consulting firm with 6,000 specialists and over 35 years of experience. We are specialized in Digital Systems (IT & Software and Systems Engineering) and Industrial Performance (Quality Assurance, Supply Chain, and Project Management).
Our expertise serves various technological sectors such as the aerospace, defense, rail, and energy industries while providing distinctive support to their development and operations.
Are you an experienced Desk Side Support Engineer?
If your answer is yes, it's your lucky day as we are looking for a dynamic and talented person to join our team in the US!
What will your role be?
As a Desk Side Support Engineer, you will serve as a frontline IT presence during a critical Hypercare support period following a major organizational transition. Your primary focus will be to provide immediate, in-person technical support, assist users in adapting to new systems, and ensure a seamless post-go-live experience across the workplace through proactive engagement, quick resolution, and clear communication.
Job Description
Proactively walk the office floor to offer immediate assistance and identify issues before they are formally reported
Provide rapid hands-on troubleshooting for software, hardware, login issues, configuration errors, and workflow disruptions
Sit with users at their desks to walk them through new tools and processes offering real-time guidance and confidence-building support
Accurately log incidents and service requests into the ITSM platform ensuring all activity is documented and resolved within SLA targets
Triage and resolve Tier 1 and Tier 2 technical issues while escalating complex problems to specialized IT teams or higher-tier engineers
Capture frequently asked questions and recurring issues to build a knowledge base and internal FAQ documentation
Serve as the voice of the end-user by relaying feedback to project and implementation teams to improve the transition experience
Troubleshoot and support hardware including laptops desktops printers and peripherals to ensure seamless system compatibility
Provide support for Windows 10 and 11 mac OS and Microsoft 365 applications ensuring users can operate effectively within the new environment
Use Active Directory for user and group account management including password resets and permission adjustments
Contribute to a positive IT presence through excellent customer service patience and the ability to explain technical concepts clearly
Stay calm and professional in high-pressure situations providing empathetic support to users navigating changes in technology
Manage multiple requests and prioritize tasks efficiently while working independently or within a team environment
Qualifications
Minimum of 3 years in a desk side support or end-user technical support role within a corporate environment
Associate's or Bachelor's degree in IT Computer Science or related field or equivalent hands-on experience
Strong technical troubleshooting knowledge of Windows 10 and 11 mac OS and Office 365 productivity tools
Experience using Active Directory and ITSM systems such as ServiceNow for ticket handling and support tracking
Ability to deliver face-to-face support with patience professionalism and a customer-first mindset
Clear communication skills to convey solutions and technical details to users of varying technical skill levels
A proactive self-starter with strong critical thinking problem-solving and time management abilities
Team-oriented mindset with the flexibility to adapt quickly in a fast-paced post-implementation support environment
Additional Information
To acquire experience in different critical industries and projects while working for the same company;
To have a competitive salary and a great benefits package
To access trainings that focus on expanding your knowledge while staying up to date with cutting edge technologies and best practices;
To have a clear career development plan that suits your goals;
To have the possibility of working abroad through our mobility program thanks to our international presence;
To join a dynamic, specialized and fast-growing group where communication is key and where every team member is valued
To be part of a team where having fun is essential
Filenet Admin
Administrator job in Wilson, NC
Ventures Unlimited is a service centric organization. Our success begins with our ability to apply our relationships, leverage technologies, and identify talent - often in combination - to an endless array of real-world customer needs
Job DescriptionPosition: Filenet Admin
Location: Wilson, NC
Type of hire: Contract | Contract to hire
Must Have Skills (Technical):
- Administration - IBM FileNet - Image Services
- Administration - IBM FileNet Content Manager 5.1
- Administration - P8/FileNet Workflow
- Administration - IBM Content Navigator
- Administration - IBM Enterprise Records (IER) Manager
- Hands on experience for patches, fix packs for P8 5.x
- Minimum of 5 years' experience implementing and administering the FileNet P8 Suite
- Experience in proving operational support in a 7x24 environment.
Desired Skills: (Technical)
- IBM Certification preferred
Additional Information
Contact "Mohit Maurya" for more details at ************ Ext:141
Trust Administrator
Administrator job in Greenville, NC
Job DescriptionSalary:
If you would like to work for a growing company that has an affirming culture supported by its published core values, invests liberally in employee learning and development, has fun employee meetings, outings and employee recognition programs, supports local non-profits and community service activities, is a great group of people to interact with every day, and has competitive pay and outstanding benefits... Old North State Trust may be the right place for you.
Old North State Trust is a Greensboro, NC based financial services firm specializing in investment, trust and estate services and we are seeking candidates for the position of Trust Administrator for our Greenville, NC office.
As a Trust Administrator, you will perform a wide variety of tasks in support of Trust Officers and clients, including:
opening, maintaining and closing accounts
verifying the receipt of assets and cost basis information for new accounts
interacting daily on the phone and in-person with prospective and existing clients, handling basic inquiries and involving others when needed
scheduling appointments, maintaining calendars and schedules, and coordinating meetings, events, and travel arrangements
posting receipts and incoming cash, and setting up unique assets
verifying available funds for disbursement
managing correspondence to and from clients, regulators, the IRS and others
The ideal candidate will have:
a demonstrated ability to manage multiple tasks with changing priorities and deadlines in a fast-paced environment with multiple interruptions
a demonstrated ability to analyze, conduct research and solve problems
experience creating and editing correspondence and documentation
a pleasant phone demeanor and success working in a team environment
experience working with standard office equipment including PCs, scanners and copiers
Old North State Trust offers competitive compensation, a robust set of health, dental, vision, life and disability plan offerings, 401(k), paid vacation and holidays.
EOE/Everify
Purchasing Administrator
Administrator job in Goldsboro, NC
The Purchasing Administrator will work with purchasing data entry and data maintenance for a manufacturing organization. This role will work collaboratively with a cross functional team with a primary focus on purchasing activities.
PRINCIPLE DUTIES AND RESPONSIBILITIES
Maintain supplier delivery confirmations in ERP system
Run vendor open order reports in ERP system
Work with the buyer and supplier to resolve issues
Expedite deliveries
Work with production and warehouse teams to resolve shortages
Run reports and maintain Supply Chain metrics
Maintain supplier invoice activity, PO assignments & aging reports, coding of invoices to budget accounts
Standardize, document, and maintain processes within the Purchasing Specialist duties and responsibilities, within Services IMS procedures.
Establish and maintain database for uniform specifications for all procurement requirements.
Develop and maintain standard national vendor accounts and pricing.
Negotiate pricing, delivery terms, and contract details with suppliers
Support tracking of spare parts for commercial and operational needs.
Assist with procurement for Capex projects.
Identify cost-saving opportunities through supplier negotiation and alternative sourcing.
Analyze pricing proposals from suppliers, considering both technical capabilities and cost factors
Review technical procurement specifications, comparing supplier options based on technical capabilities, negotiating pricing and delivery terms, and ensuring purchased items meet the required technical standards
Process purchase requisitions from internal departments, ensuring technical specifications support requested delivery time
KNOWLEDGE, SKILLS & ABILITIES
Proficient in Microsoft Office (Excel; Word; PowerPoint)
Attention to detail
Strong communication skills
Proficient typing
Ability to adapt in a rapidly changing environment
Self-sufficient and problem solver
EDUCATION AND EXPERIENCE
Required Education / Experience
Associates degree and or 3 years job experience
Experience with ERP/MRP programs
Purchasing / Vendor Experience
Preferred Experience
SAP experience
ADDITIONAL INFORMATION
Key Working Relationships
Service and Operations Team
Physical Demands
Must be able to sit or stand for extended periods of time. Some lifting up to 15 lbs.
Working Conditions
Large multilevel office and manufacturing facility
Limited travel activity for business staff meetings
(estimated 1-2 times a year)
Prolec-GE Waukesha, Inc. is an equal opportunity employer and makes employment decisions without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, protected veteran status, or any other reason prohibited by applicable law.
Auto-ApplyBilling Administrator
Administrator job in Greenville, NC
We are seeking a meticulous and experienced CMS 1500 Claims Submission Specialist to join our behavioral health company. As a vital member of our team, you will be responsible for ensuring the accurate and timely submission of CMS 1500 claims for behavioral health services. The ideal candidate will possess a strong understanding of CMS 1500 billing guidelines, particularly as they relate to behavioral health services.
Responsibilities:
Review and verify all necessary documentation to support CMS 1500 claim submissions for behavioral health services, ensuring compliance with billing requirements and regulations.
Accurately enter patient demographics, provider information, diagnosis codes, and procedure codes into billing software systems.
Identify and resolve any discrepancies or errors in claims data to prevent claim denials and delays in reimbursement.
Stay updated on changes to CMS 1500 billing regulations, including any updates specific to behavioral health services, and ensure compliance with all applicable guidelines.
Collaborate with internal departments, including clinicians and administrative staff, to obtain any additional information needed for claim submissions.
Communicate effectively with insurance companies and payers to follow up on the status of submitted claims, resolve claim rejections, and appeal denied claims as necessary.
Maintain accurate and organized records of all claim submissions, payments, and follow-up actions taken.
Requirements:
Previous experience in healthcare billing and claims submission, with specific experience in CMS 1500 billing for behavioral health services preferred.
Proficiency in using billing software systems and familiarity with electronic health record (EHR) systems.
Strong knowledge of CMS 1500 billing guidelines, including CPT and ICD-10 coding, as they pertain to behavioral health services.
Excellent attention to detail and ability to accurately enter and review large volumes of data.
Effective communication skills, both written and verbal, with the ability to interact professionally with internal and external stakeholders.
Ability to work independently and efficiently manage time to meet deadlines in a fast-paced environment.
Certification in medical billing and coding preferred.
Join our team and contribute to our mission of providing high-quality behavioral health services while ensuring timely reimbursement through accurate CMS 1500 claims submissions.
Pathways to Life, Inc is an EEO Employer - M/F/Disability/Protected Veteran Status View all jobs at this company
Clinical Administrative Assistant - Enfield
Administrator job in Enfield, NC
Rural Health Group, a multi-location Community Health Center in northeastern North Carolina, is seeking a Clinical Administrative Assistant for full time position at our clinic in Enfield, NC. Key responsibilities will be answering the phone and document management - scanning, filing, etc. of forms and records. This position includes timely data entry in RHG and NC systems; excellent computer skills and ability to type are a must. Excellent customer service and team approach to care are also essential. Hours will generally be Monday-Friday 8:00 am - 5:00/5:30 pm.
Successful candidate must demonstrate the Rural Health Group Core Competencies, which include:
Good Judgment
Communication/Customer Service/Teamwork
Passion
Honesty
Responsibility
Job-Specific Skill Set
Responsibilities
Analyzing quality metrics and conducting pre-visit planning
Referrals - making, tracking and following up
Assist with patient tracking and recalls
Assist with all document management including daily scanning
Ordering of medical and office supplies
Provide relief for front desk staff as needed
Requirements
High school diploma or GED
Outpatient medical office experience preferred
Excellent organizational, telephone, and communication skills
Must be able to work well with the public and provide excellent customer service
Ability to multi-task and work efficiently in a potentially stressful environment
Ability to apply common sense understanding when carrying out detailed written or oral instructions
Ability to use good judgment in carrying out responsibilities
Ability to establish and maintain positive, effective, professional relationships with patients, providers, coworkers, and superiors
Possess knowledge of modern office equipment and Microsoft Office software programs
Must be able to quickly learn to use electronic health record/medical practice management system (scheduling, registration, data entry, etc.)
Bilingual (English/Spanish) is a plus, but not required; applicants who may serve in a translating capacity will be required to take a language assessment
EOE. Federal and State Criminal Background Checks and Drug Screen required for all positions. Influenza vaccine is also a condition of employment.
E-Verify Notice: After accepting employment new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States.
Office Admin
Administrator job in Goldsboro, NC
5 days a week! In-office 9am to 5pm. Located in Goldsboro.
Answer telephones and route calls to the appropriate destination
Take accurate and concise messages and distribute to the appropriate source
Greet visitor, vendors and consumers
Distribute mail and internal correspondence
Maintain visitors log and employee sign in sheets
Assist in the distribution of payroll checks to staff and vendors
Manages budget for food and office supplies
Maintain the front lobby area
Distribute employment applications for walk-ins.
Maintain schedule for Therapist and QPs by scheduling, cancelling and rescheduling
Appointments
Coordinate with Clinal Director(s) to schedule intake and assessments
Track all referrals by completing the Referral Form
Verify consumer insurance information
Complete consumer screening and intake packet
Process intake packets and input consumers information into Sharenote.
Request and retrieve record numbers for consumer files.
Assemble new client files before releasing to Medical Records Department
Retrieve information from Medical Records for QPs
File client documentation in consumer files
Complete initial and updates for NCTopps
Review daily attendance logs
Scan Incident Reports/Grievance forms to QA/QI Management daily
Coordinate and manage drug screenings weekly
Other duties as assigned
Working Place: Goldsboro, NC, United States
Office Administrator
Administrator job in Tarboro, NC
Superior Plus Propane is currently seeking a highly motivated Office Administrator whose role is to answer incoming calls from customers regarding service and appliance, walk-in support, deposits, Inventory and posting of completed deliveries, service, and appliance service. Professionally and efficiently work with customers to resolve issues in a positive manner.
Why join us:
Culture: Join a supportive and inclusive work environment where collaboration, respect, and open communication are at the core of everything we do.
Competitive Compensation: We offer a highly competitive compensation and total rewards package, ensuring that your hard work and dedication are recognized and rewarded accordingly.
Flexibility: We understand the importance of work-life balance and offer various flexible schedules to help you manage your personal and professional commitments effectively.
Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.
Employee Assistance Programs: We care about you! You and your family will have access to LYRA, an industry leading platform that provides comprehensive support and a myriad of resources to help support your physical, mental, financial and social well-being.
Opportunity: A continuous focus on professional development with many opportunities for training & career growth.
Safety Focused: We care about you and have developed a 24/7 safety mindset that is showcased throughout every facet of the organization.
What you'll do:
Professionally handle incoming requests and calls from customers while ensuring that issues are resolved accurately and promptly.
Assist and support walk in customers at location. ยท Contact customers to answer inquiries, resolve concerns and create new business.
Process orders and complete forms/applications as required to fulfill customer requests
Assist sales team with incoming requests and outbound notification for new services and products.
Support additional CSC needs and requirements as assigned
Employees may be required to work overtime hours and weekends when business needs require it.
Other duties as assigned.
What you bring:
High school diploma/GED required; college degree preferred
Two years of customer Service experience in a high-volume call center/customer service experience
Strong attention to detail
Proficiency with Microsoft office (Word/Excel)
Ability to multi-task and prioritize workload
Here at Superior Plus Propane, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals, we welcome all qualified candidates to apply. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at ********************************** to let us know how we can enhance your experience.
Easy ApplyCoordinator Office
Administrator job in Rocky Mount, NC
**Discover a more connected career** At Lambert's Cable, as a Office Coordinator, you'll perform routine clerical and organizational tasks that support the operations of a construction field office. **Connecting you to great benefits** + Weekly Paychecks
+ Paid Time Off, Parental Leave, and Holidays
+ Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
+ 401(k) w/ Company Match
+ Stock Purchase Plan
+ Education Reimbursement
+ Legal Insurance
+ Discounts on gym memberships, pet insurance, and much more!
**What you'll do**
+ You will perform routine clerical and organizational tasks that support the operations of a construction field office.
+ You will assist field operations with the completion of daily time sheets
+ You will verify the accuracy and perform quality checks of various payroll, production, and billing information
+ You will read, comprehend, and utilize network maps and plans (will train)
+ You will gather and organize field documentation to produce customer facing documents and products
+ You will communicate with corporate office, customer & subcontractors to resolve any issues with submitted paperwork
+ You will perform data entry as needed
+ Calling in 811 locate tickets
+ You will perform other various clerical duties as assigned by Supervisor
**What you'll need**
+ You quickly adapt to new technologies
+ You have strong customer Service skills
+ You have strong data entry skills
+ You have strong Microsoft Office such as Word and Excel
+ You have the ability to mulit task and strong attention to detail
+ You are a self starter
+ You have effective communication skills
+ You are authorized to work in the United States for this company
+ You are 18 years of age or older
**Why grow your career with us**
Your career here is more than just a job - it's your pathway to opportunity. Our hands-on training, supportive environment, and responsive leadership connect you to work with purpose. Our commitment to you extends beyond professional development to a safety-first culture that ensures you can do what you do best, with peace of mind.
**Building stronger solutions together**
Our company is an equal-opportunity employer - we are committed to providing a work environment where everyone can thrive, grow, and feel connected.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Field Administrative (Hourly)
Administrator job in Lewiston Woodville, NC
WHO YOU ARE: Are you looking to support plant level leadership to ensure that all processes and procedures are documented and submitted to corporate headquarters? Are you looking to create efficiencies to make administrative duties easier for onsite managers? If so, this is the position for you!
WHO WE ARE:
* Leader in food safety solutions for both contract sanitation and chemistry in the food processing industry.
* Over 10,000 dedicated team members across North America.
* Corporate headquarters in Atlanta, GA with team members working in over 250 plants throughout North America.
* Over 50+ years of experience in creating long-lasting partnerships.
OUR MISSION:
We protect the food supply by eliminating risks so families everywhere can eat without fear.
* Protect What Matters: We are in service of safety at every step, ensuring the health of everyone is central to all we do - from plant team members to consumers.?
* Deliver On Our Promises?: We speak honestly and are dedicated to doing the right thing by upholding ethical standards and following through on our commitments to our teams, our customers, and our business.?
* Win as a Team?: We believe in the power of collaboration, uniting our diverse strengths while working hand-in-hand with our team members and customers to unlock potential and achieve stronger results together.?
* Advance a Safer Future?: We are committed to innovating more effective, sustainable, and cost-efficient food safety solutions to develop a safer world for all.?
WHAT YOU WILL DO:
* The Field Administrator provides essential support to the Site Manager by managing administrative tasks and ensuring efficient communication between teams and stakeholders. Job duties include:
* Provide support with the new hire process which includes assistance with the hiring process with the Site manager making final decision.
* Process new hire paperwork (Must be completed at office), handbook and handbook sign off, filling out I9's accurately and verifying identification and work authorization documents, E-Verify (all guidelines of the program must be followed), and other miscellaneous new hire paperwork.
* Process of payroll to include but not limited to helping with salaried team member specials, all terminations, notes, leave of absences, transfers, comparing payroll totals, check signoffs, vacation, raises, and reporting payroll information to corporate office.
* Document disciplinary actions and terminations accurately and on time.
* Document injuries reported, assist in investigations, and document appropriate medical paperwork.
* Run various types of reports for the site manager.
* Assist with distribution of benefit forms.
* Other job duties as assigned.
YOUR MUST HAVES:
* Must be older than 18 years of age.
* High school graduate or General Education Degree ("GED").
* Ability to communicate effectively with others orally and written.
* Organization skills.
* Self-motivated.
* Proficient with Microsoft Office including, Word, Excel, Teams, and Outlook.
WHAT WE PREFER YOU HAVE:
* Bilingual skills (Spanish).
* Understanding the company structure (divisions, departments, and plant locations).
OUR ENVIRONMENT:
This position would involve you working out of an offsite regular office setting or an onsite office setting, which may include a wet, hot, or cold environment. The use of Personal Protective Equipment ("PPE") may be required. Shift may vary depending on location.?
WHAT WE OFFER:
* Medical, Dental, & Vision Insurance
* Basic Life Insurance
* Short- and Long-Term Disability
* 401k Retirement Plan
* Paid Holidays (varies by location)
* Paid Vacation
* Employee Assistance Program ("EAP")
* Training & Development Opportunities
*
Fortrex Solutions is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, creed, sex, gender, gender identity, national origin, citizenship status, uniform service member status, veteran status, age, genetic information, disability, or any other protected status, in accordance with all applicable federal state, and local laws. Fortrex Solutions is committed to complying with the laws protecting qualified individuals with disabilities. Fortrex Solutions will provide a reasonable accommodation for any known physical or mental disability of a qualified individual with a disability to the extent required by law, provided the requested accommodation does not create an undue hardship for the Company and/or does not pose a direct threat to the health or safety of others in the workplace and/or to the individual. If a team member requires an accommodation, they must notify the site manager or the Corporate Human Resources Department. If an applicant requires an accommodation, they must notify the hiring manager and/or the Recruiter hiring for the position.
YOUR NEXT STEPS:
APPLY! All applications will be reviewed, and qualified candidates will be contacted to continue into the interview process. If you feel like you are a good fit for this position, APPLY! If you want to be a part of a large organization that treats you like family, APPLY NOW!
Office Admin
Administrator job in Wilson, NC
5 days a week! In-office 9am to 5pm. Located in Wilson.
Answer telephones and route calls to the appropriate destination
Take accurate and concise messages and distribute to the appropriate source
Greet visitor, vendors and consumers
Distribute mail and internal correspondence
Maintain visitors log and employee sign in sheets
Assist in the distribution of payroll checks to staff and vendors
Manages budget for food and office supplies
Maintain the front lobby area
Distribute employment applications for walk-ins.
Maintain schedule for Therapist and QPs by scheduling, cancelling and rescheduling
Appointments
Coordinate with Clinal Director(s) to schedule intake and assessments
Track all referrals by completing the Referral Form
Verify consumer insurance information
Complete consumer screening and intake packet
Process intake packets and input consumers information into Sharenote.
Request and retrieve record numbers for consumer files.
Assemble new client files before releasing to Medical Records Department
Retrieve information from Medical Records for QPs
File client documentation in consumer files
Complete initial and updates for NCTopps
Review daily attendance logs
Scan Incident Reports/Grievance forms to QA/QI Management daily
Coordinate and manage drug screenings weekly
Other duties as assigned
Working Place: Wilson, NC, United States