Administrator vs service administrator

The differences between administrators and service administrators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an administrator and a service administrator. Additionally, an administrator has an average salary of $72,882, which is higher than the $54,573 average annual salary of a service administrator.

The top three skills for an administrator include customer service, data entry and troubleshoot. The most important skills for a service administrator are customer service, patients, and data entry.

Administrator vs service administrator overview

	Administrator	Service Administrator
Yearly salary	$72,882	$54,573
Hourly rate	$35.04	$26.24
Growth rate	5%	5%
Number of jobs	67,553	57,561
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 56%	Bachelor's Degree, 53%
Average age	43	43
Years of experience	2	2

What does an administrator do?

Administrators are administrative professionals who oversee the whole office or department. They manage office activities and supervise administrative functions in the office. They work the office calendar and oversee the appointment-setting process. They coordinate office events and ensure that all preparations are made and that there are no conflicting schedules. They also maintain a database of external providers of various office needs. Administrators also oversee office supplies and prepare purchase requisitions. They also manage janitorial services and other functions that are related to the maintenance of the physical office space. Administrators ensure that all fixtures and equipment in the office are functioning well and have no problems.

What does a service administrator do?

A service administrator is responsible for assisting the customers' inquiries and concerns, recommending service alternatives, processing refunds, and escalating high-level complaints to the service manager for immediate resolution. Service administrators receive and process orders, take customers' special instructions, and ensure that they get the highest customer satisfaction, generate more revenues, and improve the company's branding recognition. A service administrator also informs the customer of promotional offers and new services by utilizing sales pitches and other marketing strategies. They should have excellent communication and customer service skills to keep a customer's loyalty.

Administrator vs service administrator salary

Administrators and service administrators have different pay scales, as shown below.

	Administrator	Service Administrator
Average salary	$72,882	$54,573
Salary range	Between $46,000 And $113,000	Between $33,000 And $88,000
Highest paying City	San Francisco, CA	Sunnyvale, CA
Highest paying state	Washington	California
Best paying company	Apple	VMware
Best paying industry	Manufacturing	Finance

Differences between administrator and service administrator education

There are a few differences between an administrator and a service administrator in terms of educational background:

	Administrator	Service Administrator
Most common degree	Bachelor's Degree, 56%	Bachelor's Degree, 53%
Most common major	Business	Business
Most common college	University of Pennsylvania	Stanford University

Administrator vs service administrator demographics

Here are the differences between administrators' and service administrators' demographics:

	Administrator	Service Administrator
Average age	43	43
Gender ratio	Male, 36.0% Female, 64.0%	Male, 32.4% Female, 67.6%
Race ratio	Black or African American, 8.9% Unknown, 5.1% Hispanic or Latino, 12.6% Asian, 8.8% White, 64.3% American Indian and Alaska Native, 0.3%	Black or African American, 8.8% Unknown, 5.1% Hispanic or Latino, 12.5% Asian, 8.8% White, 64.6% American Indian and Alaska Native, 0.3%
LGBT Percentage	9%	9%

Differences between administrator and service administrator duties and responsibilities

Administrator example responsibilities.

Develop a Perl script to manage the LDAP schema.
Hire and manage all receptionists and assistant MCA's.
Used all tools of Java stack in supporting and managing it.
Manage and process product orders on windows base on-line computer network system.
Manage ADP time system for technicians and approve time-off requests, supporting management.
Manage professional staff of 9 (including 5 MDs) and support staff of 10

Service administrator example responsibilities.

Manage Sr. Director's calendar and key staff members to include meetings, events and travel.
Convert complex business logic into SQL store procedures and user-define functions to achieve functionality require by the UI team.
Manage facilities maintenance/upgrades, and systems such as electronic medical records (EMR), billing, transcription and phones.
Manage multi-million dollar DOD contract, establish team goals and manage team deliverables to ensure objectives are consistently meet or exceed.
Manage all accounting functions utilizing QuickBooks of revenues
Assist users with configuring and managing SharePoint servers.

Administrator vs service administrator skills

Common administrator skills

Customer Service, 18%
Data Entry, 7%
Troubleshoot, 6%
Payroll, 6%
Financial Reports, 4%
Oversight, 4%

Common service administrator skills

Customer Service, 22%
Patients, 7%
Data Entry, 5%
CMS, 5%
Repair Orders, 4%
PowerPoint, 4%

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Administrator vs Service Administrator

Updated January 8, 2025

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