Admiral Insurance Group jobs - 35 jobs

Drive Success as an Assistant Manager at Our High-Energy Convenience Store! From customer service to operations, are you ready to be the steady hand that keeps our store energized and running strong on any shift? We're searching for Assistant Managers who are dependable, driven, and not afraid to roll up their sleeves. Open availability is a must , and you should expect to work weekends, holidays, and primarily second or third shifts. If you thrive in a fast-paced environment and want to grow your career in retail leadership, this is your opportunity. Responsibilities What You'll Do: Support the Store Manager in all aspects of day-to-day operations. Run the register and assist customers with speed, accuracy, and a great attitude. Coach and motivate team members to consistently upsell products and promotions. Help hire, train, and lead a high-performing team focused on customer service and store success. Step in as acting manager when the Store Manager is off. Handle inventory, ordering, and merchandising to keep the store fully stocked. Maintain a clean, welcoming store-including restrooms, trash areas, and fuel pumps. Create and manage team schedules to ensure full coverage. Perform daily cash handling, deposits, and oversee store financials. Provide feedback and leadership that motivates your team to excel. Other duties as assigned Why Join Us: Weekly Pay: Your hard work pays off every week. Monthly Bonus Potential: Great performance = extra earnings. 401(k) : Invest in your future on Day 1 of Employment Paid Time Off: Take the time you need to recharge. Insurance Coverage: Health, dental, vision, and more for your peace of mind. Career Growth: Develop into a Store Manager or beyond-your future is wide open. Pay Rate: $15.73/hr Qualifications Open Availability: You must be available to work weekends, holidays, and likely second or third shifts. Reliable Transportation: You must have a valid driver's license, access to a personal vehicle, and proof of insurance to complete bank deposits. Physical Readiness: Comfortable with tasks such as cleaning restrooms, taking out trash, and maintaining outside areas like pumps. Minimum Age Requirement: 18+ years old in AR, CT, FL, LA, MI, MA, MS, MO, NC, SC, TX, TN, AZ, and CO 21+ years old in all other states Communication Skills: Proficient in English with basic math skills. Pass Pre-Employment Screenings: Drug test and background check required. Willing to Learn: Especially in Tennessee, where Topshelf Manager Training is required. Benefits: For information on benefits offered, please click on the hyperlink below. *********************************** Equal Opportunity Employer GPM Investments, LLC is an equal opportunity employer and does not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, sexual orientation or any other basis prohibited by applicable law. Unlawful discrimination will not be a factor in any employment decision. This Organization Participates in E-Verify ****************************************************************************************************** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. GPM Investments, LLC maintains a drug-free workplace RequiredPreferredJob Industries Retail

Travel Insured International, a Crum & Forster company, is hiring a Customer Service Representative. Travel Insured International is a leading travel insurance provider with more than 30 years in business. As a key component of our Specialty Business Unit, within the Accident & Health division, TII provides travel protection plans to help each individual travel confidently. Travel Insured International is proud to offer products to consumers and to agency partners of all sizes. We're committed to providing dependable coverage, great value, and customer satisfaction. Because protecting travelers' journeys isn't just our business-it's our promise. Our promise to protect every traveler, every experience, every time. Travel Insured International travel protection meets our travelers in the moments that matter. We are here. Go be there. Travel Insured International is hiring our next class of Customer Service Representatives to join our growing organization! Join us! Our Customer Service Representatives deliver exceptional service to our callers, which include travelers and our extensive travel advisor community. Interested in this role, but don't have Customer Service experience? Our Customer Service Representatives are provided with training and tools to begin your career! Our structured training program includes licensing training, classroom training on everything Customer Care at TII, and a collaborative mentor stage that allows for practical application of your new knowledge. We are proud that some of our best Customer Service Representatives have gone on to other parts of our organization, including, Claims, Product and our Quality Management team, to name a few! We are pleased to offer 100% remote working schedules within the US. The Customer Service department is open from 7:45AM - 7:15PM EST. Shift times include 7:45am -4:15pm, 9:00am-5:30pm, and 10:45am-7:15pm. Scheduled shifts are determined by business need and may be subject to change. Job Description What you will do: Answer inbound calls Provide accurate, clear and timely responses to a variety of traveler and travel advisor calls that will include, but not be limited to travel insurance coverage questions, website troubleshooting, purchase inquires and agent support requests Create cases in Salesforce to address customer needs (such as documentation or policy changes) Act as a liaison with agency partners that have dedicated TII support email addresses Participate in weekly coaching sessions Participate in a variety of meetings on camera in MS Teams: including, Manager/Employee one-on-one meetings, Team meetings, Training and Town Halls Serve as backup for other Customer Care functions including Customer Care/Group call taking, supporting Customer Care Chats, Group desk administrative functions as well as Diamond Tour manifest processing Perform other related duties as needed What YOU will bring to C&F: Customer-Centric: Skilled at prioritizing customer needs and experiences, understanding what they want and delivering exceptional service. Sales Focused: Ability to effectively communicate the value of TII's offerings and tailored solutions to travelers' insurance needs. Effective Listening: Including active listening and empathy Effective Communication Skills: Both written communication skills, targeting information, comments and explanations in a manner appropriate to the needs of the audience and verbally by phone/ Ability to resolve service issues and complaints, leveraging problem-solving and service skills to achieve an appropriate outcome promptly and effectively with a great deal of independence. Requirements: A High School Diploma or GED is required 1 year of experience in a customer service or retail role is required, call center experience preferred. Proficiency with MS Office applications is required. Includes MS Word, Outlook and Teams. A Personal Lines or Property & Casualty License is required for this role which requires passing an exam and must be obtained within 90 days of employment. Classroom training is provided. Experience in the Travel Insurance industry is preferred. Dependable internet connection with a dedicated private workspace. What C&F will bring to you Competitive compensation package Generous 401K employer match Employee Stock Purchase plan with employer matching Generous Paid Time Off Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family's wellness including your physical, mental and financial wellbeing A core C&F tenant is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry related certifications and professional training to keep you progressing on your chosen path A dynamic, ambitious, fun and exciting work environment We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee driven corporate giving program that lets you participate and support your community At C&F you will BELONG We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you require a special accommodation, please let us know. For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit **************************************************************** for more information. Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $31,100 to a maximum of $58,500. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee's contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry. Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the 2025 Great Place to Work Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion. C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: ************** Job Description S&S Transportation & Sharing Economy is looking for a Senior Specialist who enjoys being a key part of a dynamic team. As a Senior BI Specialist, you will manage a pending of at least 125 claims arising from BI, BIUI, BIUM, GL, as well as the accompanying auto material damage claims. You will be expected to operate under appropriate levels of supervision and within established authority. The position will report to the assigned Manager. This position is fully remote. What you will do for C&F: Receives claims assignments. Verifies and determines applicability of coverage. Determines the method and extent of investigation for each claim as required by company Best Practices. Reviews and manages outstanding files, as assigned, for adequacy and timeliness of investigation, evaluation and reserve and maintains a timely diary for each case. Evaluates and adjusts claims within the adjuster's authority level. Reports directly on technical matters to supervisor or management. Evaluates and manages litigated claims, determines future course of handling and proper method of disposition. Consults with the claim manager on those claims in which assistance and consultation is needed, as well as on those claims which exceed assigned authority. Assesses recovery potential and is responsible for the development of information required to successfully pursue recovery. Meets with current and prospective customers to discuss C&F claims capabilities and address specific claim needs. Accountable for the equitable and prompt adjustment and management of assigned claims to disposition in accordance with company Best Practices. Responsible for providing superior customer service to all agents, insureds, and others encountered during the claims handling process. Understanding/knowledge of contractual indemnity and additional insured risk transfer opportunities preferred. What you will bring to C&F: Minimum of 3-5 years' experience handling bodily injury claims. College degree or equivalent experience required and a designation and/or insurance related courses are a plus. Obtain and maintain required state licenses. Excellent verbal and written communication skills are essential and the ability to communicate with all levels within the organization. Computer skills with a working knowledge of the Microsoft Office suite of programs a must. Occasional travel required. Understanding/knowledge of contractual indemnity and additional insured risk transfer opportunities preferred. What C&F will bring to you Competitive compensation package Generous 401K employer match Employee Stock Purchase plan with employer matching Generous Paid Time Off Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family's wellness, including your physical, mental and financial wellbeing A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path A dynamic, ambitious, fun and exciting work environment We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community At C&F you will BELONG If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit **************************************************************** for more information. Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $53,200.00 to a maximum of $100,000.00. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee's contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs. #LI-AV1 #LI-Remote

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry. Our most valuable asset is our people: more than 2500 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards for four years running, including the 2025-2026 Great Place to Work Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion. C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: ************** Job Description What you will do: Seeking a seasoned, results-focused Senior Business Analyst who combines P&C insurance industry knowledge with a natural curiosity and drive for continuous improvement. The primary focus will be leading projects to support our rapidly expanding Sharing Economy business, providing the opportunity to establish innovative, high-quality technical solutions to address complex business challenges. The ideal candidate is a tenacious, highly independent self-starter who thrives in fast-paced environments and is comfortable navigating ambiguity to deliver clear, actionable results. This role requires a leader with a demonstrated history of achieving measureable results and successfully delivering on business objectives. What you will bring to C&F: Bachelor's degree required. 5-6+ years of related experience working as a Business Analyst. Experience working in the insurance industry. Experience with Sharing Economy business, preferred but not required. Experience with Confluence and JIRA, preferred. Excellent Microsoft Office skills (Word, Excel, Outlook, PowerPoint, Visio, Teams). Experiencing supporting underwriting operations (particularly Admitted/Non-Admitted in Auto, General Liability, and Excess/Umbrella lines of business preferred.) Leadership qualities and a proven record of delivering projects successfully and timely. A natural leader who takes ownership of tasks and ensures thorough and on time completion. Ability to interpret and clarify ambiguous requirements, proactively seeking and driving clarification from stakeholders to ensure effective progress and successful outcomes. Manage scope creep by maintaining focus on outlined business objectives, ensuring teams remain aligned with project goals and deliverables throughout the project lifecycle. Skilled in segmenting projects into actionable tasks and deliverables to drive efficiency and achieve project goals. Adept in facilitating and documenting collaborative discussions to ensure clarity and accountability. Support newer business analysts by offering mentorship, sharing expertise and providing direction. What C&F will bring to you Competitive compensation package Generous 401K employer match Employee Stock Purchase plan with employer matching Generous Paid Time Off Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family's wellness, including your physical, mental and financial wellbeing A core C&F tenet is supporting your career development, so we provide a wealth of ways for you to keep learning, which may include tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path A dynamic, ambitious, fun and exciting work environment We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community At C&F you will BELONG If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know. Belonging at C&F, is a mindset. It's about fostering a culture of inclusion and connection, where everyone feels valued, heard, and empowered to thrive and where our social impact efforts help strengthen the communities where we live and work. For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit **************************************************************** for more information. Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $87,000 to a maximum of $127,600. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee's contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry. Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the 2024 Great Place to Work Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion. C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: ************** Job Description Senior Product Specialist As part of the Legal/Product Management team, you will collaborate with all stakeholders by engaging perspectives, influences, and partnerships within the team, the division, the company, and with our policyholders and business partners. You will: * Act as member of the product development "service window" team to assist applicable business segments in developing new and revised products in a timely fashion for the Construction and Commercial Auto industries; * Conduct customer engagements that will ensure new product solutions are solving market challenges; and * Facilitate legal, underwriting and claims review of product changes and enhancements. What you will do: Admitted & Non-admitted Business * Develop and maintain companies' coverage forms, endorsements, and rules for proprietary and bureau-based commercial insurance products. * Manage complex product development projects for all lines of business and products (admitted and non-admitted) and collaborate with Underwriting, Claims, Legal, Actuarial, and Regulatory members to produce final, high quality insurance products. * Draft manuscript endorsements, as requested by underwriting segments that provide needed coverage changes while maintaining the integrity of the policy structure. * Keep abreast of bureau circulars for all applicable lines of business. * Collaborate with the Regulatory Compliance team to assess and implement revisions to proprietary products or exceptions to bureaus' products in response to regulatory changes or requirements. Provide guidance to field staff regarding products and new or revised regulatory requirements. Responsibilities - Applicable Line(s) of Business * Complete required checklists for form and rule filings and provide certification attestations for forms' compliance, where necessary. * Complete Flesch Test scoring and revise policy forms, as necessary. * Provide complete filing package in an organized, well-written manner. * Provide prompt and well-written responses to state insurance departments' interrogatories. What you will bring to C&F: * Bachelor's Degree. * CPCU designation or other related course work, or actively pursuing such is preferred. * Extensive knowledge of primary and surplus lines insurance products. * Minimum of 3+ years' insurance product development or underwriting experience in the Construction and Commercial Auto industries, including demonstrated expertise in the review and drafting of insurance policy forms. * Excellent development and analysis of policy forms is required. * Proven research and analytical skills. * Knowledge of ISO and AAIS products is a must. * Knowledge of ISO form structure and grammar rules is highly preferred. * Knowledge in the Construction Industry, particularly construction liability is required. * Knowledge in Sharing Economy (Commercial Auto) industries is highly preferred. * Knowledge of SERFF / I-FILE is highly preferred. * Outstanding written and verbal communication skills. * Strong organizational and interpersonal skills. * Pro-active problem solver. * High degree of accuracy and attention to detail in a fast-paced environment. * Comfortable presenting at company/industry events. * Experience in building great internal or external customer relationships that focus on gaining actionable insights and forming collaborative partnerships with the goal of innovation, product improvement, or ease of use. * Proficient in Microsoft Office, and knowledge of legal research engines (e.g. OneSumX NILS INsource; OneSumX NILS State Filing). What C&F will bring to you * Competitive compensation package * Generous 401K employer match * Employee Stock Purchase plan with employer matching * Generous Paid Time Off * Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family's wellness, including your physical, mental and financial wellbeing * A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path * A dynamic, ambitious, fun and exciting work environment * We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community At C&F you will BELONG If you require special accommodations, please let us know. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know. Belonging at C&F, is a mindset. It's about fostering a culture of inclusion and connection, where everyone feels valued, heard, and empowered to thrive and where our social impact efforts help strengthen the communities where we live and work. For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit **************************************************************** for more information. Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $66,900.00 to a maximum of $110,200.00. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee's contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs. #LI-BS1 #LI-REMOTE Responsibilities Senior Product Specialist As part of the Legal/Product Management team, you will collaborate with all stakeholders by engaging perspectives, influences, and partnerships within the team, the division, the company, and with our policyholders and business partners. You will: - Act as member of the product development "service window" team to assist applicable business segments in developing new and revised products in a timely fashion for the Construction and Commercial Auto industries; - Conduct customer engagements that will ensure new product solutions are solving market challenges; and - Facilitate legal, underwriting and claims review of product changes and enhancements. What you will do: Admitted & Non-admitted Business - Develop and maintain companies' coverage forms, endorsements, and rules for proprietary and bureau-based commercial insurance products. - Manage complex product development projects for all lines of business and products (admitted and non-admitted) and collaborate with Underwriting, Claims, Legal, Actuarial, and Regulatory members to produce final, high quality insurance products. - Draft manuscript endorsements, as requested by underwriting segments that provide needed coverage changes while maintaining the integrity of the policy structure. - Keep abreast of bureau circulars for all applicable lines of business. - Collaborate with the Regulatory Compliance team to assess and implement revisions to proprietary products or exceptions to bureaus' products in response to regulatory changes or requirements. Provide guidance to field staff regarding products and new or revised regulatory requirements. Responsibilities - Applicable Line(s) of Business - Complete required checklists for form and rule filings and provide certification attestations for forms' compliance, where necessary. - Complete Flesch Test scoring and revise policy forms, as necessary. - Provide complete filing package in an organized, well-written manner. - Provide prompt and well-written responses to state insurance departments' interrogatories. What you will bring to C&F: - Bachelor's Degree. - CPCU designation or other related course work, or actively pursuing such is preferred. - Extensive knowledge of primary and surplus lines insurance products. - Minimum of 3+ years' insurance product development or underwriting experience in the Construction and Commercial Auto industries, including demonstrated expertise in the review and drafting of insurance policy forms. - Excellent development and analysis of policy forms is required. - Proven research and analytical skills. - Knowledge of ISO and AAIS products is a must. - Knowledge of ISO form structure and grammar rules is highly preferred. - Knowledge in the Construction Industry, particularly construction liability is required. - Knowledge in Sharing Economy (Commercial Auto) industries is highly preferred. - Knowledge of SERFF / I-FILE is highly preferred. - Outstanding written and verbal communication skills. - Strong organizational and interpersonal skills. - Pro-active problem solver. - High degree of accuracy and attention to detail in a fast-paced environment. - Comfortable presenting at company/industry events. - Experience in building great internal or external customer relationships that focus on gaining actionable insights and forming collaborative partnerships with the goal of innovation, product improvement, or ease of use. - Proficient in Microsoft Office, and knowledge of legal research engines (e.g. OneSumX NILS INsource; OneSumX NILS State Filing).

Travel Insured International (TII), a Crum & Forster company, is hiring for a VP, Operations, TII. Travel Insured International is a leading travel insurance provider with more than 30 years in business. As a key component of our Specialty Business Unit, within the Accident & Health division, TII provides travel protection plans to help each individual travel confidently. Travel Insured International is proud to offer products to consumers and to agency partners of all sizes. We're committed to providing dependable coverage, great value, and customer satisfaction. Job Description TII is dramatically transforming its customer and partner support services to simplify a customer's journey through their travel insurance plan experience. Our goal is to personalize each interaction through a set of omni-channel capabilities where customer questions are answered the first time, and their experience is backed up by a best-in-class experience rating. As the Vice President, Operations, TII, you will play a pivotal role in shaping and executing TII's operational strategy to achieve key performance and scalability goals. You will have the opportunity to lead by example, foster a culture of empathy and support, and drive operational excellence across our contact center, claims administration and quality assurance departments. This is an exciting opportunity for an accomplished operations leader to make a significant impact in transforming travel insurance experiences. Reporting to the President, TII, this is a crucial role in our organization for both day-to-day operational success as well as long-term operational strategy, planning, and optimization. This leader will be responsible not only for the performance of more than a hundred individuals on the team but also for the cross-functional partnership between operations and other departments at the company, including Sales, Account Management, Marketing, Product Management, Underwriting, Strategy, PMO, Continuous Improvement, IT, Compliance and HR/Training. The VP, Operations, will also build and leverage relationships with clients to achieve the goals of the company. The work will be fast paced with evolving needs, requiring flexibility, emotional intelligence, curiosity, and grace under pressure. As you onboard and assimilate to the role, TII, A&H and C&F, you can expect to roll up your sleeves to immerse yourself in the day-to-day work of the team to understand and impact continual improvement efforts. This role sits on our Senior Executive Leadership team and is a Leader of Leaders, with 4 direct reports. What you will do: * Oversee and lead Call Center, Claims, Quality Assurance and 3rd Party Vendor operational departments and functions which includes: omni-channel inbound customer service and sales, claims intake and customer service, claims adjudication, quality assurance programs for customer service and claims activities, appeal and complaint resolution, subrogation recovery activities, and third-party vendor management oversight. * Direct and lead an engaged workforce including customer experience, workforce planning, training and performance management. Provide coaching and mentorship to staff to foster talent and grow the organization. * Develop and oversee staffing plans to organizational budget for all functions and departments. * Collaborate cross functionally with Sales, Account Management, Marketing, Product Management, Underwriting, Strategy, PMO, Continuous Improvement, IT, Compliance, HR/Training, and other teams to achieve goals and partner on their planned initiatives. * Maintain operational excellence by implementing efficient processes, optimizing workflows, and leveraging technology to drive productivity and cost-effectiveness. * Skillfully develop and manage relationships with external clients and partners, in collaboration with Business Development and Account Management teams. * Carefully manage operational expense with an eye towards financial responsibility and company growth trajectory. * Provide management and oversight of third-party vendor relationships and services, including ongoing performance management, audits, contract renewals, RFPs and business reviews. Call Center: Customer Service, Inbound Sales, Partner Support Service, Claims Customer Service * Leads the development and execution of the service model including strategy, performance and employee engagement. * Develop and then execute a robust 3-5-year strategic roadmap to deliver market required capabilities, emerging contact center technologies, industry best practices and innovation to support customer growth and retention outcomes. * Execute roadmap to deliver enhanced self-service capabilities, increased revenue generating capacity (inbound service to sales optimization), and third-party augmentation. * Develop and implement new processes to incorporate digitally enabled services that encompass consumer value chain, from plan purchase to plan engagement to claims transactions. * Drive excellence in key service performance metrics, including ASA, abandonment rates, quality service scores, first call resolution, sales conversion and call center satisfaction. * Collaborate and coordinate efforts with IT to continuously assess and optimize the contact center infrastructure, including maintaining direct production support and configuration responsibilities for the IVR and ancillary enterprise telephony environment. * Oversee business readiness of new programs and technology in partnership with IT, Sales & Account Management, Marketing, Product and Operations. Claims Administration: First Notice of Loss (FNOL), Claims Intake Support, Adjudication * Create, communicate, and drive an aligned Claims strategy with emphasis on quality adjusting practices, process automation, and customer experience delivery. * Ensure effective management of all claims, processing service levels, and claims issues, provide quality management and technical oversight to ensure execution of the company's claims policies and philosophies. * Drive and facilitate planning and evaluation activities including budgets, forecasts, loss costs calculations, data analytics, setting and adjusting reserves, and effective risk transfer, as applicable * Exhibit keen understanding of travel insurance industry practices and trends, and of the competitive landscape. Quality Assurance: Auditing, Resolutions, Subrogation * Lead a team of Quality Assurance, Appeal and Complaint Resolution, and Subrogation professionals who manage and implement effective Quality Assurance programs for TII's customer service and claims operations. * Develop and execute the TII Quality Assurance strategy aimed at driving continuous process and talent improvement while delivering a return on QA resource investment. * Provide guidance to audit quality control framework and maintain compliance with audit methodology, while also operating within industry best practices, applicable regulations, and internal and external professional practice expectations. * Support strategic initiatives of the business as well as the larger corporate quality assurance, internal and external audit and compliance obligations. * Support the preparation of responses to regulatory and compliance inquiries, complaints, and examinations. * Other duties as required. What YOU will bring to C&F: * Transformational Experience: Extensive experience in leading and executing transformational initiatives, driving change, and implementing innovative solutions to enhance organizational effectiveness and competitiveness. * Proven Leadership Success: Demonstrated success in guiding and developing experienced leaders and their teams to maintain high levels of employee engagement. * Large Team Management: Proven ability to successfully manage and lead large teams, ensuring alignment with organizational goals and fostering a high-performance culture. * Outstanding Communicator: Highly effective written and verbal communication skills, including proficiency in developing and delivering presentations. Ability to tailor communication styles to different audiences, including internal cross-functional teams and external customers and partners. * Strategic mindset: Proven abilities to develop and execute operational strategies aligned with the organization's goals and objectives. Aptitude for identifying trends, patterns, and operational bottlenecks to proactively address challenges and optimize processes. * Analytical mindset: Thinks analytically with the ability to articulate complex ideas into clear frameworks; uses data to conduct root cause analysis and develops high quality, consumable, and consistent metrics that drive strategic objectives and priorities. * Customer Centric: skilled at prioritizing the customers' needs and experiences, understanding what they want and delivering exceptional service. * Has a thorough understanding of our industry, the relevant business landscape, and trends in growth and insurance environments; can spot early indicators of change and apply strategies to adapt quickly is required. * Flexible and agile, comfortable with the ambiguity of a growing and transforming organization, skilled at working and building culture in remote environments. Requirements: * A bachelor's degree is required * 15+ years of progressive experience in Operations Management roles including the areas of: Contact Center; Claims; Quality Assurance and Vendor Management are required. * 10+ years of experience in people management, which includes leadership of leaders. * Experience with financial management principles, including budgeting, cost control, and revenue generation. Experience in managing operational expenses while ensuring financial responsibility and achieving profitability targets is required. * In-depth knowledge and experience in call center operations, including call management, queue management, and call routing strategies is required. * Understanding of contact center metrics, such as Average Handle Time (AHT), First Call Resolution (FCR), Service Level Agreement (SLA), and Customer Satisfaction (CSAT) is required. * Familiarity with call center technologies, including Automatic Call Distribution (ACD) systems, Interactive Voice Response (IVR) systems, and Computer Telephony Integration (CTI) is required. * Proficiency in workforce management principles and tools to optimize staffing levels, scheduling, and forecasting is required. * Proficiency in data analysis and interpretation to drive data-driven decision-making and operational improvements is required. #LI-MS #LI-REMOTE What C&F will bring to you * Competitive compensation package * Generous 401K employer match * Employee Stock Purchase plan with employer matching * Generous Paid Time Off * Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family's wellness, including your physical, mental and financial wellbeing * A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path * A dynamic, ambitious, fun and exciting work environment * We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community At C&F you will BELONG If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know. Belonging at C&F, is a mindset. It's about fostering a culture of inclusion and connection, where everyone feels valued, heard, and empowered to thrive and where our social impact efforts help strengthen the communities where we live and work. For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit **************************************************************** for more information. Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $200,000 to a maximum of $250,000. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee's contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs. Responsibilities TII is dramatically transforming its customer and partner support services to simplify a customer's journey through their travel insurance plan experience. Our goal is to personalize each interaction through a set of omni-channel capabilities where customer questions are answered the first time, and their experience is backed up by a best-in-class experience rating. As the Vice President, Operations, TII, you will play a pivotal role in shaping and executing TII's operational strategy to achieve key performance and scalability goals. You will have the opportunity to lead by example, foster a culture of empathy and support, and drive operational excellence across our contact center, claims administration and quality assurance departments. This is an exciting opportunity for an accomplished operations leader to make a significant impact in transforming travel insurance experiences. Reporting to the President, TII, this is a crucial role in our organization for both day-to-day operational success as well as long-term operational strategy, planning, and optimization. This leader will be responsible not only for the performance of more than a hundred individuals on the team but also for the cross-functional partnership between operations and other departments at the company, including Sales, Account Management, Marketing, Product Management, Underwriting, Strategy, PMO, Continuous Improvement, IT, Compliance and HR/Training. The VP, Operations, will also build and leverage relationships with clients to achieve the goals of the company. The work will be fast paced with evolving needs, requiring flexibility, emotional intelligence, curiosity, and grace under pressure. As you onboard and assimilate to the role, TII, A&H and C&F, you can expect to roll up your sleeves to immerse yourself in the day-to-day work of the team to understand and impact continual improvement efforts. This role sits on our Senior Executive Leadership team and is a Leader of Leaders, with 4 direct reports. What you will do: - Oversee and lead Call Center, Claims, Quality Assurance and 3rd Party Vendor operational departments and functions which includes: omni-channel inbound customer service and sales, claims intake and customer service, claims adjudication, quality assurance programs for customer service and claims activities, appeal and complaint resolution, subrogation recovery activities, and third-party vendor management oversight. - Direct and lead an engaged workforce including customer experience, workforce planning, training and performance management. Provide coaching and mentorship to staff to foster talent and grow the organization. - Develop and oversee staffing plans to organizational budget for all functions and departments. - Collaborate cross functionally with Sales, Account Management, Marketing, Product Management, Underwriting, Strategy, PMO, Continuous Improvement, IT, Compliance, HR/Training, and other teams to achieve goals and partner on their planned initiatives. - Maintain operational excellence by implementing efficient processes, optimizing workflows, and leveraging technology to drive productivity and cost-effectiveness. - Skillfully develop and manage relationships with external clients and partners, in collaboration with Business Development and Account Management teams. - Carefully manage operational expense with an eye towards financial responsibility and company growth trajectory. - Provide management and oversight of third-party vendor relationships and services, including ongoing performance management, audits, contract renewals, RFPs and business reviews. Call Center: Customer Service, Inbound Sales, Partner Support Service, Claims Customer Service - Leads the development and execution of the service model including strategy, performance and employee engagement. - Develop and then execute a robust 3-5-year strategic roadmap to deliver market required capabilities, emerging contact center technologies, industry best practices and innovation to support customer growth and retention outcomes. - Execute roadmap to deliver enhanced self-service capabilities, increased revenue generating capacity (inbound service to sales optimization), and third-party augmentation. - Develop and implement new processes to incorporate digitally enabled services that encompass consumer value chain, from plan purchase to plan engagement to claims transactions. - Drive excellence in key service performance metrics, including ASA, abandonment rates, quality service scores, first call resolution, sales conversion and call center satisfaction. - Collaborate and coordinate efforts with IT to continuously assess and optimize the contact center infrastructure, including maintaining direct production support and configuration responsibilities for the IVR and ancillary enterprise telephony environment. - Oversee business readiness of new programs and technology in partnership with IT, Sales & Account Management, Marketing, Product and Operations. Claims Administration: First Notice of Loss (FNOL), Claims Intake Support, Adjudication - Create, communicate, and drive an aligned Claims strategy with emphasis on quality adjusting practices, process automation, and customer experience delivery. - Ensure effective management of all claims, processing service levels, and claims issues, provide quality management and technical oversight to ensure execution of the company's claims policies and philosophies. - Drive and facilitate planning and evaluation activities including budgets, forecasts, loss costs calculations, data analytics, setting and adjusting reserves, and effective risk transfer, as applicable - Exhibit keen understanding of travel insurance industry practices and trends, and of the competitive landscape. Quality Assurance: Auditing, Resolutions, Subrogation - Lead a team of Quality Assurance, Appeal and Complaint Resolution, and Subrogation professionals who manage and implement effective Quality Assurance programs for TII's customer service and claims operations. - Develop and execute the TII Quality Assurance strategy aimed at driving continuous process and talent improvement while delivering a return on QA resource investment. - Provide guidance to audit quality control framework and maintain compliance with audit methodology, while also operating within industry best practices, applicable regulations, and internal and external professional practice expectations. - Support strategic initiatives of the business as well as the larger corporate quality assurance, internal and external audit and compliance obligations. - Support the preparation of responses to regulatory and compliance inquiries, complaints, and examinations. - Other duties as required. What YOU will bring to C&F: - Transformational Experience: Extensive experience in leading and executing transformational initiatives, driving change, and implementing innovative solutions to enhance organizational effectiveness and competitiveness. - Proven Leadership Success: Demonstrated success in guiding and developing experienced leaders and their teams to maintain high levels of employee engagement. - Large Team Management: Proven ability to successfully manage and lead large teams, ensuring alignment with organizational goals and fostering a high-performance culture. - Outstanding Communicator: Highly effective written and verbal communication skills, including proficiency in developing and delivering presentations. Ability to tailor communication styles to different audiences, including internal cross-functional teams and external customers and partners. - Strategic mindset: Proven abilities to develop and execute operational strategies aligned with the organization's goals and objectives. Aptitude for identifying trends, patterns, and operational bottlenecks to proactively address challenges and optimize processes. - Analytical mindset: Thinks analytically with the ability to articulate complex ideas into clear frameworks; uses data to conduct root cause analysis and develops high quality, consumable, and consistent metrics that drive strategic objectives and priorities. - Customer Centric: skilled at prioritizing the customers' needs and experiences, understanding what they want and delivering exceptional service. - Has a thorough understanding of our industry, the relevant business landscape, and trends in growth and insurance environments; can spot early indicators of change and apply strategies to adapt quickly is required. - Flexible and agile, comfortable with the ambiguity of a growing and transforming organization, skilled at working and building culture in remote environments. Requirements: - A bachelor's degree is required - 15+ years of progressive experience in Operations Management roles including the areas of: Contact Center; Claims; Quality Assurance and Vendor Management are required. - 10+ years of experience in people management, which includes leadership of leaders. - Experience with financial management principles, including budgeting, cost control, and revenue generation. Experience in managing operational expenses while ensuring financial responsibility and achieving profitability targets is required. - In-depth knowledge and experience in call center operations, including call management, queue management, and call routing strategies is required. - Understanding of contact center metrics, such as Average Handle Time (AHT), First Call Resolution (FCR), Service Level Agreement (SLA), and Customer Satisfaction (CSAT) is required. - Familiarity with call center technologies, including Automatic Call Distribution (ACD) systems, Interactive Voice Response (IVR) systems, and Computer Telephony Integration (CTI) is required. - Proficiency in workforce management principles and tools to optimize staffing levels, scheduling, and forecasting is required. - Proficiency in data analysis and interpretation to drive data-driven decision-making and operational improvements is required. #LI-MS #LI-REMOTE

The Claim Consultant provides complete claim loss services for policyholders. This role will investigate, evaluate and dispose of MPL and General Liability claims with varying degrees of complexity and severity. The Claim Consultant works independently to provide claim-loss service for Coverys policyholders. This role will investigate and adjust claims with high levels of complexity and severity. Essential Duties & Responsibilities Interviews insureds, claimants, witnesses and other appropriate parties to obtain information used to assess liability exposure. Documents related files regarding results of investigation and negotiations. Prepares reports to file on established diary dates and other specific reports as needed to ensure timely file documentation and plan of action. Secures records for investigation and evaluation of cases. Determines and implements negotiation strategy and negotiates settlements within authority level. Timely adjusts reserves within level of authority and makes reserve recommendations to Manager/Director for amounts over position authority level. Advises Claim Director and/or S.V.P. of Claims on claims status and attends Reserve & Settlement Committee Meetings as necessary. Ensures timely reporting to the Reserve and Settlement Committee. Interacts with other departments as necessary to help facilitate and coordinate services to our insured and client. Evaluates cases for appropriate disposition and seeks authority for settlement from Manager/Director when settlement amount requests exceeds authority. Directs and monitors activities of defense counsel in compliance with Case Management Guidelines. Monitors trials and attends pre-trial proceedings, mediations and arbitrations as necessary. Identifies significant insured Risk Management or Underwriting issues and directs the information to appropriate department. Communicates with insureds, claimants and witnesses; consults medical and other relevant records, varying methods of investigation according to type of claim. Analyzes and verifies insurance coverage for claims brought against policyholders. Maintains working knowledge of policy forms and can confirm policy in effect for date of loss. Education, Requirements & Competencies Bachelor's degree from four-year college or university R.N. or J.D. preferred with 3-5 years' experience in clinical nursing and/or 3-5 years claims experience dealing with serious bodily injury. Knowledge of medical, legal and insurance terminology is required. Must hold a current driver's license. Strong written and oral communication skills. Must have training in contract/policy review and application. Must be comfortable making oral presentations to staff and insureds. Must be able to synthesize complex or diverse information; Collect and research data; use intuition and experience to complement data; design workflows and procedures. Must have the ability to design and generate creative solutions. Insurance adjuster's license may be required for specific states. Ability to travel 25-30% required The base salary range is $87,600 - $118,500. Individual compensation packages are based on a variety of factors that are unique to each candidate including geographic location, skill set, experience, qualifications and education. If you're a caring and customer focused individual who enjoys working with passionate team members, Coverys is the right company for you!

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry. Our most valuable asset is our people: more than 2500 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards for four years running, including the 2025-2026 Great Place to Work Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion.In additon to also winning Fortune's Best Places to Work for Parents. C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: ************** Job Description Information about the Role, Line of Business and Team: The Events & Sponsorships Director role works with the VP, Events & Sponsorships and our Marketing & Corporate Communications team to support A&H's Travel Insured International (TII) division to develop, execute and manage B-to-B and B-to-C events, sponsorships and tradeshows that support their business needs and strategic goals, and other areas as capacity permits. What you will do: * Curate conferences, webinars, sponsorships, events and tradeshows that showcase TII's expertise in travel insurance and foster industry thought leadership * Engage and manage internal and client-facing events for TII which meet their needs and objectives, with incredible attention to detail and a creative and innovative mindset * Build trust and credibility for the Events & Sponsorship function across TII by developing strong client relationships and executing with excellence * Deliver planning, idea creation, strong execution and post analysis recommendations while understanding client goals that move the business needle and raise C&F's profile * Create events & sponsorship Cvent registration sites, surveys, mobile event apps, reporting, budgeting, and post-event analysis * Engage Marketing team to support design, marketing and messaging, PR and digital assets, helping deliver connected marketing, as needed * Work with TII business leads to capture ROI/ROE via Salesforce, Surveys, and other C&F platforms (connecting the dots) * Manage events & sponsorships budgets and invoices throughout the planning lifecycle * Assist with new requests for custom promotional items as needed What YOU will bring to C&F: * Ability to manage multiple projects independently * Ability to manage and influence internal and external events, and deliver value for C&F * Ability to negotiate and deliver maximum corporate value for sponsorship agreements * Ability to effectively manage external vendor relationships * Ability to manage multiple budgets and complex expenses in an accurate and timely manner * A proactive attitude with a responsive and client-focused nature * A sense of urgency, detail-oriented, and the ability to prioritize * Ability to work in a fast-paced environment, while managing multiple projects and deadlines * Ability to use creative and critical thinking to identify and solve problems * Demonstrated ability to work with change and ambiguity * Excellent verbal, written, and presentation skills * Ability to think outside the box * Strong organization, planning, project management, and time management skills * Excellent collaboration, relationship-building and interpersonal skills * Strong organizational skills and ability to function autonomously and effectively * Understanding of corporate culture and ability to work well across organizational lines * Drive and role model C&F values and core competencies * Other duties as assigned Requirements: * Bachelor's degree in a related field or equivalent experience required * 10+ years of overall related experience * 7-10+ years' experience as a Corporate Event Planner, preferably in Insurance and/or Financial Services Industry * Experience in assessing and managing small to large sponsorships * Ability to travel up to 30 - 50%, domestic * Experience in managing events of all sizes, including internal and external meetings and conferences, marquis events, industry conferences, and more * Knowledge in Microsoft Office products, including Excel, PowerPoint, Word, Outlook, etc. * Cvent knowledge, super user desired * CMP (Certified Meeting Professional) Designation preferred * Knowledge of CRM platforms (Salesforce) and Constant Contact, or other email distribution platforms a plus #LI-MS #LI-REMOTE What C&F will bring to you * Competitive compensation package * Generous 401K employer match * Employee Stock Purchase plan with employer matching * Generous Paid Time Off * Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family's wellness, including your physical, mental and financial wellbeing * A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path * A dynamic, ambitious, fun and exciting work environment * We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community At C&F you will BELONG If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know. Belonging at C&F, is a mindset. It's about fostering a culture of inclusion and connection, where everyone feels valued, heard, and empowered to thrive and where our social impact efforts help strengthen the communities where we live and work. For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit **************************************************************** for more information. Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $100,700 to a maximum of $147,700. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee's contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs. Responsibilities Information about the Role, Line of Business and Team: The Events & Sponsorships Director role works with the VP, Events & Sponsorships and our Marketing & Corporate Communications team to support A&H's Travel Insured International (TII) division to develop, execute and manage B-to-B and B-to-C events, sponsorships and tradeshows that support their business needs and strategic goals, and other areas as capacity permits. What you will do: - Curate conferences, webinars, sponsorships, events and tradeshows that showcase TII's expertise in travel insurance and foster industry thought leadership - Engage and manage internal and client-facing events for TII which meet their needs and objectives, with incredible attention to detail and a creative and innovative mindset - Build trust and credibility for the Events & Sponsorship function across TII by developing strong client relationships and executing with excellence - Deliver planning, idea creation, strong execution and post analysis recommendations while understanding client goals that move the business needle and raise C&F's profile - Create events & sponsorship Cvent registration sites, surveys, mobile event apps, reporting, budgeting, and post-event analysis - Engage Marketing team to support design, marketing and messaging, PR and digital assets, helping deliver connected marketing, as needed - Work with TII business leads to capture ROI/ROE via Salesforce, Surveys, and other C&F platforms (connecting the dots) - Manage events & sponsorships budgets and invoices throughout the planning lifecycle - Assist with new requests for custom promotional items as needed What YOU will bring to C&F: - Ability to manage multiple projects independently - Ability to manage and influence internal and external events, and deliver value for C&F - Ability to negotiate and deliver maximum corporate value for sponsorship agreements - Ability to effectively manage external vendor relationships - Ability to manage multiple budgets and complex expenses in an accurate and timely manner - A proactive attitude with a responsive and client-focused nature - A sense of urgency, detail-oriented, and the ability to prioritize - Ability to work in a fast-paced environment, while managing multiple projects and deadlines - Ability to use creative and critical thinking to identify and solve problems - Demonstrated ability to work with change and ambiguity - Excellent verbal, written, and presentation skills - Ability to think outside the box - Strong organization, planning, project management, and time management skills - Excellent collaboration, relationship-building and interpersonal skills - Strong organizational skills and ability to function autonomously and effectively - Understanding of corporate culture and ability to work well across organizational lines - Drive and role model C&F values and core competencies - Other duties as assigned Requirements: - Bachelor's degree in a related field or equivalent experience required - 10+ years of overall related experience - 7-10+ years' experience as a Corporate Event Planner, preferably in Insurance and/or Financial Services Industry - Experience in assessing and managing small to large sponsorships - Ability to travel up to 30 - 50%, domestic - Experience in managing events of all sizes, including internal and external meetings and conferences, marquis events, industry conferences, and more - Knowledge in Microsoft Office products, including Excel, PowerPoint, Word, Outlook, etc. - Cvent knowledge, super user desired - CMP (Certified Meeting Professional) Designation preferred - Knowledge of CRM platforms (Salesforce) and Constant Contact, or other email distribution platforms a plus #LI-MS #LI-REMOTE

Since 2000, Crum & Forster's Accident & Health division (A&H) has offered a diverse portfolio of specialty insurance and reinsurance products nationwide. We place a strong focus on product development and creative distribution methods, along with excellent client service and support. In addition to our robust domestic portfolio, which spans both special risk and medical solutions, A&H works on an international basis through various partnerships. Our global capabilities provide our partners with even broader flexibility in underwriting solutions. The qualities and capabilities of Crum & Forster Accident & Health demonstrate our philosophy of building meaningful, long-term partnerships and our dedication to providing alternative strategies in an ever-changing insurance market. Job Description Information about the Role, Line of Business and Team: The Compliance Department is responsible for the submission of product filings (forms/rates/rules) advertisement to the respective state departments of insurance, as well as reviewing marketing materials for adherence to the various state unfair trade practices and advertising guidelines. In addition, the Compliance department works with the underwriting areas in ensuring that all policies and/or certificates are properly issued. The Compliance Manager will diligently work with the Director and VP of Compliance, and other Legal & Regulatory leaders to ensure the compliance of all Accident & Health and some Property & Casualty (P&C) products offered by Crum & Forster. Responsibilities include: (1) developing and drafting policy forms and enhancements reflecting underwriting intent, consistent with regulatory requirements and current market standards; and (2) overseeing the review, analysis, monitoring and distribution of insurance bulletins, legislation, regulations, and executive orders. Also, this position is responsible for mentoring and supervising lower-level staff to grow their skills and oversee their daily activities. Daily Activities will include filing activity via SERFF, advertising review, and policy fulfillment creation. This role will work closely with the insurance product managers, division management and other staff to develop, implement and communicate plans to keep the company in compliance in all relevant jurisdictions. What you will do: Establish and cultivate strong relationships with internal business units, external partners (such as TPAs and MGUs), and foster teamwork across the organization Collaborate with Underwriting, Claims, Legal, and Actuarial teams to deliver high-quality insurance products and respond timely to product inquiries Develop and draft product language for all A&H products (and some P&C products), including standard terms and conditions, as well as state-specific requirements Manage team to metrics throughout filing process - including submission activity, objection responses, securing product approvals to improve speed-to-market, and post-approval documentation of issue instructions and fulfillment development Manage team to metrics for product maintenance and change management - including assessments of regulatory changes to impacted products, via statutes, regulations, bulletins, and industry trends Communicate regulatory changes and developments to applicable stakeholders including internal and external partners Stay current on developments affecting product design, development, and filing requirements Review advertising materials, including websites, to ensure compliance with internal standards and state regulatory guidelines, within established timeframes and utilizing tools available Improve and document existing Compliance processes to facilitate business growth objective while maintaining compliance Assist in market conduct examinations, audits and targeted regulatory examinations Strong mentoring, relationship building, planning and organizational skills Guide and direct subordinates in their personal and professional development Create a working environment where productivity can be sustained and accomplished and where innovation and personal growth is encouraged and realized Drive the A&H culture, values and C&F core competencies within their teams Perform other related duties, including short or long-term projects, as assigned What YOU will bring to C&F: Excellent organizational, verbal, interpersonal and written communication skills Flexible and open to an ever changing, fast paced environment Detail oriented with a high degree of accuracy and ability to multitask Strong research, decision-making, reporting and analytical skills Ability to understand, synthesize and convey complex data Ability to work independently, prioritize and organize own work to meet deadlines Demonstrate excellent judgment and discretion required to interpret and apply regulatory guidelines, company policies and procedures Requirements: Bachelors or Associates degree from an accredited college or university 8+ years of equivalent work experience in the insurance industry, with product filing experience Working knowledge of group Accident & Health and/or travel insurance product offerings Knowledge of regulatory and compliance aspects of the insurance industry Strong knowledge of compliance laws and regulations Proficient in SERFF and Microsoft Office Software, including Microsoft Word, Outlook and Excel What C&F will bring to you Competitive compensation package Generous 401K employer match Employee Stock Purchase plan with employer matching Generous Paid Time Off Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family's wellness, including your physical, mental and financial wellbeing A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path A dynamic, ambitious, fun and exciting work environment We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community At C&F you will BELONG If you require special accommodations, please let us know. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know. Belonging at C&F, is a mindset. It's about fostering a culture of inclusion and connection, where everyone feels valued, heard, and empowered to thrive and where our social impact efforts help strengthen the communities where we live and work. For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit **************************************************************** for more information. Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $82,500.00 to a maximum of $155,100.00. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee's contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs. #LI-BS1 #LI-REMOTE

The Underwriter II will evaluate new and renewal risks to ensure proper risk selection, pricing and terms for policies generated in assigned territory. This position will work within the established strategy and delegated authority to generate a profitable portfolio. Essential Duties & Responsibilities Risk evaluation . Evaluate submissions to determine acceptability of risks in accordance with company guidelines and standards. Determine proper coverage, pricing, limits and terms based on exposure. Guideline adherence . Understand and follow the applicable underwriting guidelines, policies, and procedures to maintain consistency and adherence to industry regulations. Operate within assigned letter of underwriting authority. External communication . Interact with customers, agents, and brokers to gather necessary information and to clarify underwriting requirements. Negotiate policy terms. Participate in stewardship meetings. Data analysis . Utilize analytical tools to evaluate exposure and understand the driver of claims. Collaboration . Drive a multi-disciplinary approach to understanding insureds' risks. Collaborate with other underwriters and team members to gain a comprehensive understanding of the exposure and best means to provide coverage. Documentation . Maintain accurate and detailed records of underwriting decisions and communication with both internal and external parties. Responsible for documenting the underwriting process and decisions of assigned policies. Portfolio Management . Manage profitability, risk characteristics, submission flow, agent/broker relationships and customer service of assigned territory. Exhibit knowledge of insurance and health care industries and other companies underwriting similar coverage. Marketing. Assist in marketing activities. Project work. May participate on or lead projects. Education, Experience, Competencies & Values Bachelor's degree from four-year college or university preferred; or four to seven years related experience and/or training; or equivalent combination of education and experience. Willingness to complete requirements of the CPCU or RPLU designation is preferred. Strong analytical skills. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, governmental regulations, underwriting guidelines and manuals, bylaws, financials, articles of organization, loss runs, Joint Commission reports and other industry reports. Ability to write reports and business correspondence. Proficiency with Microsoft Office suite of programs. Comfortable and effective in presenting information and responding to questions from groups of managers, clients, customers, and the general public. Ability and willingness to travel up to 20% of the year. Base salary range is $81,660 - $110,485 . Individual compensation packages are based on a variety of factors that are unique to each candidate including location, skill set, experience, qualifications and education. If you're a caring and customer focused individual who enjoys working with passionate team members, Coverys is the right company for you!

Travel Insured International (TII), a Crum & Forster company, is hiring a Business Development Manager, Mid-Atlantic on our Sales and Account Management team. Travel Insured International is a leading travel insurance provider with more than 30 years in business. As a key component of our Specialty Business Unit, within the Accident & Health division, TII provides travel protection plans to help each individual travel confidently. Travel Insured International is proud to offer products to consumers and to agency partners of all sizes. We're committed to providing dependable coverage, great value, and end-to-end satisfaction for all customers. As a Business Development Manager, Mid-Atlantic you will be responsible for representing and selling Travel Insured International products in your assigned territory to the travel agency community. The Business Development Manager will develop and enhance strong agency relationships and mutually beneficial partnerships with the objective of growing incremental revenue and profitability. Accounts typically produce between $5k-500,000k annually in travel insurance premium. The Business Development Manager, Mid-Atlantic will take a consultative selling approach with travel agencies and travel advisor to identify share shift opportunities from our competition, leverage preferred relationships, and execute engagement plans to grow incremental revenue. This is a 100% remote role. Job Description What you will do: Achieve and exceed sales targets by effectively managing territory and growing high-potential accounts. Attend and actively participate in regional sales meetings, training sessions for agency partners, and Quarterly Business Reviews (QBR). Coordinate and oversee marketing initiatives executed by travel partners. Create brand loyalty through joint marketing plans, agency education, and product differentiation. Develop and execute penetration strategies aligned with company sales strategy. Develop strategic partnerships with travel agents and agencies in assigned territory. Document all activities in Salesforce, including maintaining territory database and managing communication. Drive measurable growth and engagement across a territory of typically between 300-350 accounts. Gain revenue commitments and execute implementation plans with agencies. Leverage technology and social media platforms for training and engagement. Maintain engagement plans for top-tier accounts. Manage sales and cooperative marketing budget within established guidelines. Promote distribution through TII's booking platforms in line with established goals. Respond promptly to agent needs, resolve issues, and provide superior follow-up. Evaluate ROI of trade shows and consumer events; participate as identified. Represent TII at events, trade shows, and industry functions to cultivate new business opportunities. Utilize all reporting tools which include analysis of profitability, trends, and goal tracking, biweekly reports summarizing competitive environment, trends, and observations and expense reports. Utilize a consultative sales approach to match agency needs with TII's product offerings, including proactive outreach activities (calls, emails, virtual meetings). Perform other duties or special projects as assigned What YOU will bring to C&F: Advanced ability to Influence the Sale: ability to convince current and prospective partners to represent and promote TII's products. Advanced Relationship Management skills: superior interpersonal skills and the ability to work effectively and cultivate deep, trusted relationships both internally and externally, with a focus on consortia partners, host agencies, travel advisor networks. Ability to collaborate effectively with cross-functional teams, including product, marketing, finance, and technology, to align business development strategies with company objectives. Advanced Communication skills: strong verbal and written communication skills. Ability to deliver professional presentations, engagement and influence decision-makers at all levels within consortia and travel trade partners. Advanced ability to demonstrate resilience: Maintains a high level of commitment to personally getting things done, assuming personal responsibility for achieving outcomes and works effectively with little direction. Dependable and responsible. Advanced negotiation skills Advanced skill of Driving for results: Self-assured, responds confidently to objections, and does not give up easily. Proven ability to meet and exceed sales targets, with experience analyzing sales performance and optimizing strategies to drive continuous growth. Intermediate ability to deliver results: ability to focus on the bottom line and push self and others to meet established goals and KPI's. Requirements: A bachelor's degree or equivalent experience is required Minimum 3 years in travel or hospitality sales are required Experience working with consortia partners (such as Westa, MAST, TravelSavers, Affluent Travel Collection, NEST, ASTA, Travel Leaders Network, Signature Travel Network, Virtuoso, Ensemble, Chase Travel Group) is preferred Proficiency with Microsoft Office Suite, including Intermediate level skills with Excel, Outlook, Word, PowerPoint, Teams and One Note is required. Knowledge of or ability with Salesforce.com, or related CRM (Customer Relationship Management) and e-commerce channels is required. A Personal Lines or Property/Casualty Lines License is preferred. Training is provided internally. Travel a minimum of 50% of the time is required by car, plane, and/or train, including evenings and weekends, both domestically and internationally; must have a current passport Ability to attend multiple conferences/events per year, which may include international travel Must be geographically based within assigned territory, the Midwest region (100% remote) What C&F will bring to you Competitive compensation package Generous 401K employer match Employee Stock Purchase plan with employer matching Generous Paid Time Off Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family's wellness, including your physical, mental and financial wellbeing A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path A dynamic, ambitious, fun and exciting work environment We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community At C&F you will BELONG If you require special accommodations, please let us know. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know. Belonging at C&F, is a mindset. It's about fostering a culture of inclusion and connection, where everyone feels valued, heard, and empowered to thrive and where our social impact efforts help strengthen the communities where we live and work. For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit **************************************************************** for more information. Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $71,300.00 to a maximum of $134,000.00. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee's contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs. #LI-BS1 #LI-REMOTE

Travel Insured International, a Crum & Forster company, is hiring a Customer Service Representative. Travel Insured International is a leading travel insurance provider with more than 30 years in business. As a key component of our Specialty Business Unit, within the Accident & Health division, TII provides travel protection plans to help each individual travel confidently. Travel Insured International is proud to offer products to consumers and to agency partners of all sizes. We're committed to providing dependable coverage, great value, and customer satisfaction. Because protecting travelers' journeys isn't just our business-it's our promise. Our promise to protect every traveler, every experience, every time. Travel Insured International travel protection meets our travelers in the moments that matter. We are here. Go be there. Travel Insured International is hiring our next class of Customer Service Representatives to join our growing organization! Join us! Our Customer Service Representatives deliver exceptional service to our callers, which include travelers and our extensive travel advisor community. Interested in this role, but don't have Customer Service experience? Our Customer Service Representatives are provided with training and tools to begin your career! Our structured training program includes licensing training, classroom training on everything Customer Care at TII, and a collaborative mentor stage that allows for practical application of your new knowledge. We are proud that some of our best Customer Service Representatives have gone on to other parts of our organization, including, Claims, Product and our Quality Management team, to name a few! We are pleased to offer 100% remote working schedules within the US. The Customer Service department is open from 7:45AM - 7:15PM EST. Shift times include 7:45am -4:15pm, 9:00am-5:30pm, and 10:45am-7:15pm. Scheduled shifts are determined by business need and may be subject to change. Job Description What you will do: * Answer inbound calls * Provide accurate, clear and timely responses to a variety of traveler and travel advisor calls that will include, but not be limited to travel insurance coverage questions, website troubleshooting, purchase inquires and agent support requests * Create cases in Salesforce to address customer needs (such as documentation or policy changes) * Act as a liaison with agency partners that have dedicated TII support email addresses * Participate in weekly coaching sessions * Participate in a variety of meetings on camera in MS Teams: including, Manager/Employee one-on-one meetings, Team meetings, Training and Town Halls * Serve as backup for other Customer Care functions including Customer Care/Group call taking, supporting Customer Care Chats, Group desk administrative functions as well as Diamond Tour manifest processing * Perform other related duties as needed What YOU will bring to C&F: * Customer-Centric: Skilled at prioritizing customer needs and experiences, understanding what they want and delivering exceptional service. * Sales Focused: Ability to effectively communicate the value of TII's offerings and tailored solutions to travelers' insurance needs. * Effective Listening: Including active listening and empathy * Effective Communication Skills: Both written communication skills, targeting information, comments and explanations in a manner appropriate to the needs of the audience and verbally by phone/ * Ability to resolve service issues and complaints, leveraging problem-solving and service skills to achieve an appropriate outcome promptly and effectively with a great deal of independence. Requirements: * A High School Diploma or GED is required * 1 year of experience in a customer service or retail role is required, call center experience preferred. * Proficiency with MS Office applications is required. Includes MS Word, Outlook and Teams. * A Personal Lines or Property & Casualty License is required for this role which requires passing an exam and must be obtained within 90 days of employment. Classroom training is provided. * Experience in the Travel Insurance industry is preferred. * Dependable internet connection with a dedicated private workspace. What C&F will bring to you * Competitive compensation package * Generous 401K employer match * Employee Stock Purchase plan with employer matching * Generous Paid Time Off * Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family's wellness including your physical, mental and financial wellbeing * A core C&F tenant is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry related certifications and professional training to keep you progressing on your chosen path * A dynamic, ambitious, fun and exciting work environment * We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee driven corporate giving program that lets you participate and support your community At C&F you will BELONG We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you require a special accommodation, please let us know. For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit **************************************************************** for more information. Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $31,100 to a maximum of $58,500. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee's contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs. Responsibilities What you will do: - Answer inbound calls - Provide accurate, clear and timely responses to a variety of traveler and travel advisor calls that will include, but not be limited to travel insurance coverage questions, website troubleshooting, purchase inquires and agent support requests - Create cases in Salesforce to address customer needs (such as documentation or policy changes) - Act as a liaison with agency partners that have dedicated TII support email addresses - Participate in weekly coaching sessions - Participate in a variety of meetings on camera in MS Teams: including, Manager/Employee one-on-one meetings, Team meetings, Training and Town Halls - Serve as backup for other Customer Care functions including Customer Care/Group call taking, supporting Customer Care Chats, Group desk administrative functions as well as Diamond Tour manifest processing - Perform other related duties as needed What YOU will bring to C&F: - Customer-Centric: Skilled at prioritizing customer needs and experiences, understanding what they want and delivering exceptional service. - Sales Focused: Ability to effectively communicate the value of TII's offerings and tailored solutions to travelers' insurance needs. - Effective Listening: Including active listening and empathy - Effective Communication Skills: Both written communication skills, targeting information, comments and explanations in a manner appropriate to the needs of the audience and verbally by phone/ - Ability to resolve service issues and complaints, leveraging problem-solving and service skills to achieve an appropriate outcome promptly and effectively with a great deal of independence. Requirements: - A High School Diploma or GED is required - 1 year of experience in a customer service or retail role is required, call center experience preferred. - Proficiency with MS Office applications is required. Includes MS Word, Outlook and Teams. - A Personal Lines or Property & Casualty License is required for this role which requires passing an exam and must be obtained within 90 days of employment. Classroom training is provided. - Experience in the Travel Insurance industry is preferred. - Dependable internet connection with a dedicated private workspace.

Since 2000, Crum & Forster's Accident & Health division (A&H) has offered a diverse portfolio of specialty insurance and reinsurance products nationwide. We place a strong focus on product development and creative distribution methods, along with excellent client service and support. In addition to our robust domestic portfolio, which spans both special risk and medical solutions, A&H works on an international basis through various partnerships. Our global capabilities provide our partners with even broader flexibility in underwriting solutions. The qualities and capabilities of Crum & Forster Accident & Health demonstrate our philosophy of building meaningful, long-term partnerships and our dedication to providing alternative strategies in an ever-changing insurance market. Job Description Information about the Role and Team: As a member of the Finance team, this position provides support for the oversight of all Captive and Fronting business. This includes Captive Employer Stop Loss (ESL) business within the Medical Business Unit (MBU), Fronting within the Specialty Business Unit (SBU), our direct writer captive facility, and our reinsurance facility. This position will coordinate amongst shared services and business units to ensure alignment on process, controls, risk appetite, and financial reporting. Other responsibilities include onboarding new partners, preparing template bordereaux's that can be leveraged across the business, managing collateral requirements, assessing credit risk, and ensuring proper financial accounting and reporting. Collaboration with colleagues is critical to achieving divisional goals. What you will do: Support the administration of our internal reinsurance captive facility to ensure all 3 rd party cells are capitalized and collateralized sufficiently and in compliance with regulatory requirements at all times. Monitor initial and ongoing collateral requirements to ensure C&F isn't exposed at any one point, which includes performing a quarterly collateral analysis and executing annual confirmations. Execute established workflows related to the sale of business all the way through reporting, accounting, and financial review, ensuring accuracy and timeliness. Prepare, review, and reconcile fronting business cession statements to ensure accurate reporting of ceded premiums and claims. Analyze collateralization, credit risk, deal construct, and financial health of partner and/or 3 rd party reinsurer. Organize and provide documentation for annual audits performed on our internal reinsurance and direct writer captive facilities. Coordinate communication with key stakeholders to support a seamless review and sign-off process. What YOU will bring to C&F: Operational insurance and reinsurance experience Knowledge of underwriting reporting and financial concepts, as well as accounting principles (e.g. IFRS & Statutory reporting) Exhibits strong aptitude for coordinating across multiple shared service areas and business units Possesses strong communication and analytical skills with a high level of accuracy Excellent organizational and time management abilities with capacity to multi-task Proven competence to work independently and manage multiple priorities effectively Demonstrates strong presentation capabilities and a solutions and service orientation Requirements: Bachelor's degree in Accounting, Finance, or a related field from an Accredited institution required 3+ years of experience working in an operational/financial role required Demonstrated experience with audit coordination and preparation of supporting schedules Proficient with use of computers and Microsoft Office including Outlook, Word, Excel and PowerPoint Travel may be required What C&F will bring to you Competitive compensation package Generous 401K employer match Employee Stock Purchase plan with employer matching Generous Paid Time Off Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family's wellness, including your physical, mental and financial wellbeing A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path A dynamic, ambitious, fun and exciting work environment We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community At C&F you will BELONG If you require special accommodations, please let us know. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know. Belonging at C&F, is a mindset. It's about fostering a culture of inclusion and connection, where everyone feels valued, heard, and empowered to thrive and where our social impact efforts help strengthen the communities where we live and work. For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit **************************************************************** for more information. Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $50,600.00 to a maximum of $95,300.00. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee's contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs. #LI-BS1 #LI-REMOTE

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry. Our most valuable asset is our people: more than 2500 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards for four years running, including the 2025-2026 Great Place to Work Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion. C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: ************** Job Description Crum & Forster is seeking a Director of Business Automation to lead the strategy, delivery, and governance of automation and AI solutions that solve real business problems and drive operational efficiency across our Property & Casualty operations. This leader will oversee a small team of developers and analysts, partner closely with underwriting, claims, operations, IT, compliance, and procurement, and scale BOTs and AI capabilities (e.g., RPA, intelligent document processing, conversational AI, and advanced analytics) that enhance speed, quality, compliance, and customer experience. What you will do: Leadership: Supervise, mentor, and manage a small group of developers. Maintain strong relationships with internal customers, external partners, and key stakeholders. Coach and mentor Managers, Specialists, and Analysts. Establish and communicate a clear automation strategy, roadmap, and operating model aligned to business goals. Foster a culture of innovation, collaboration, and continuous improvement. Financials: Own yearly budgeting for automation initiatives, platforms, and vendors. Monitor monthly expenses, track variances, and ensure disciplined financial management. Build and maintain business cases (ROI, payback, value realization) and report on benefits realization. Operations and Delivery: Develop goals and initiatives that support the broader business strategy. Identify, prioritize, and deliver automation use cases across underwriting, policy servicing, claims, billing, finance, and compliance. Drive continuous improvement opportunities for processes, procedures, and strategic goals; lead process re-engineering where needed. Manage cross-functional projects with multiple departments; run agile ceremonies, manage backlogs, and ensure timely delivery. Be results-oriented; define KPIs and measure success (e.g., cycle-time reduction, straight- through-processing rates, error reduction, SLA adherence, cost-to-serve, customer satisfaction). Apply a strong understanding of Property & Casualty insurance operations and regulatory requirements to design compliant automation solutions. Maintain an innovative mindset to create new and effective solutions leveraging RPA, IDP/OCR, NLP, LLMs, and analytics. Use analytical skills to interpret data and generate insights that inform prioritization, design, and ongoing optimization. Manage vendor relationships; partner with procurement on selection, contracting, SLAs, and performance management. Oversee platform reliability, monitoring, and ongoing support; establish production runbooks and incident response. Technology, Data, and Governance: Own the end-to-end automation lifecycle: discovery, design, build, test, deploy, monitor, and optimize. Implement and scale core technologies (e.g., UiPath/Automation Anywhere/Blue Prism; intelligent document processing; model APIs; conversational AI; integrations). Coordinate integrations with policy administration systems, rating engines, data warehouses/lakes, and enterprise tools. Establish AI and model governance (documentation, validation, monitoring, retraining), and ensure compliance with data privacy, security, explainability, and bias testing standards. Create standards, playbooks, and reusable assets to accelerate delivery and ensure quality. What you will bring to C&F: Bachelor's degree or equivalent in a relevant field (business, operations, information systems, engineering) required; advanced degree preferred. 10+ years in insurance operations, technology, or product; 5+ years leading automation/RPA/AI teams. Hands-on experience delivering BOTs and AI solutions at scale (RPA, IDP/OCR, NLP/LLMs, conversational AI, analytics). Extensive knowledge of Property & Casualty insurance operations. Experience in commercial and/or executive/professional lines is desired. Familiarity with insurance core systems and integrations; experience with APIs/microservices helpful. Knowledge of business architecture (capability maps, value streams, service blueprints), model governance, MLOps, and data privacy/security practices. Experience with agile delivery, Lean Six Sigma, process mining, and value tracking. Relevant certifications (e.g., PMP, Scrum, Lean Six Sigma, UiPath/AA/Blue Prism, AWS/Azure/GCP) are a plus. Outstanding written and verbal communication skills; able to translate complex technical concepts into business value. Strong interpersonal skills; effective stakeholder and vendor management. Strong organizational skills; able to manage multiple priorities and deliver in a fast-paced, high- performance environment. High degree of accuracy, attention to detail, and a strong sense of urgency. PC proficient with Excel, Word, Outlook, and PowerPoint. Key competencies Strategic and systems thinking Customer-centric problem solving Analytical and data-driven decision making Change leadership and influence Risk and compliance mindset Results orientation and accountability Success metrics Documented ROI and benefits realization for automation initiatives Reduction in cycle times, rework, and exceptions; increased straight-through processing Improved compliance, control effectiveness, and audit readiness Adoption and satisfaction among business stakeholders Platform reliability and SLA performance #LI-MS #LI-REMOTE What C&F will bring to you Competitive compensation package Generous 401K employer match Employee Stock Purchase plan with employer matching Generous Paid Time Off Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family's wellness, including your physical, mental and financial wellbeing A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path A dynamic, ambitious, fun and exciting work environment We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community At C&F you will BELONG If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know. Belonging at C&F, is a mindset. It's about fostering a culture of inclusion and connection, where everyone feels valued, heard, and empowered to thrive and where our social impact efforts help strengthen the communities where we live and work. For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit **************************************************************** for more information. Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $135,100 to a maximum of $171,100. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee's contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry. Our most valuable asset is our people: more than 2500 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards for four years running, including the 2025-2026 Great Place to Work Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion. C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: ************** Job Description The Senior Business Analyst participates on a small team of 2-5 business analysts contributing to the planning, design, development, and launching of efficient business, financial, and operations systems in support of core organizational functions and business processes. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. The Senior Business Analyst role requires an advanced understanding of insurance workflows and systems. The successful candidate will be highly motivated, possess an entrepreneurial spirit, have a service mentality, and be comfortable in a fast-paced environment. The Senior Business Analyst is a member of the Surplus & Specialty Lines (SSL) Digital Services team, supporting the Underwriting, Claims and Billing & Collections business units. SSL underwrites both admitted and non-admitted business for General Liability, Auto, and Excess/Umbrella lines of business across multiple industry verticals, including Contracting, Transportation, Energy, Security, and Environmental. What you will do: Strategy & Planning * Participate in meetings with business stakeholders to identify business, financial, and operations goals/objectives and priorities, system requirements, and identify existing issues. * Participate in roadmap planning activities, as required. * Collaborate with business and IT (Information Technology) Stakeholders in the planning, design, development, and deployment of new applications, and enhancements to existing applications. * Facilitate or lead design sessions to prototype new systems to enhance business processes, operations, and information process flow. * Reviews the effectiveness and efficiency of the user experience for existing systems and develops strategies for improving or further leveraging these systems. * Establish and manage scope and parameters of systems analysis to define predictable outcomes and action plans. * Participate in research of third-party software products to support purchase or build decisions. * Conduct analysis to make recommendations or suggest alternatives that address existing and potential trouble areas in operating systems and processes across the organization. Execution & Delivery * Collaborate with project team to establish and manage the project timeline, delivery milestones, and communication plan for reporting project status. * Provide systems models, requirement specifications, diagrams, and charts to provide direction to development and quality assurance teams, as required. * Track and manage issues based on the findings, complete with probable causes and viable solutions. * Collaborate with Digital Service teams to ensure compatibility and interoperability of in-house computing systems. * Coordinate testing of application systems, including quality assurance, performance, and end-user acceptance, reviews for modified and new systems, and other post-implementation support. * Provide documentation, training materials, orientation, and training to end users for all modified and new systems, as needed. What you will bring to C&F: Knowledge & Experience * Bachelor's degree and a minimum of 5+ years specialized experience working as a business analyst within the P&C insurance domain * Extensive experience in overseeing the design, development, and implementation of Insurance software solutions, systems, or products in support of underwriting, financial or claims application systems. * Good understanding of P&C Insurance domain, preferably Commercial or Specialty Insurance * Prior experience working as a P&C Underwriter is preferred * Prior Binding Authority underwriting experience is a plus * Demonstrated project management skills. * Excellent understanding of the organization's goals and objectives. * Excellent analytical and creative problem-solving skills. * Excellent written and oral communication skills. * Excellent listening and interpersonal skills. * Logical and efficient with a keen attention to detail. * Ability to conduct research into systems issues and products as required. * Ability to communicate ideas in both technical and user-friendly language. * Highly self-motivated and directed. * Ability to effectively prioritize and execute tasks in a high-pressure environment. * Strong customer service orientation. * Extensive experience working in a team-oriented, collaborative environment.#LI-MS #LI-MS #LI-REMOTE What C&F will bring to you * Competitive compensation package * Generous 401K employer match * Employee Stock Purchase plan with employer matching * Generous Paid Time Off * Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family's wellness, including your physical, mental and financial wellbeing * A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path * A dynamic, ambitious, fun and exciting work environment * We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community At C&F you will BELONG If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know. Belonging at C&F, is a mindset. It's about fostering a culture of inclusion and connection, where everyone feels valued, heard, and empowered to thrive and where our social impact efforts help strengthen the communities where we live and work. For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit **************************************************************** for more information. Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $87,000 to a maximum of $127,600. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee's contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs. Responsibilities The Senior Business Analyst participates on a small team of 2-5 business analysts contributing to the planning, design, development, and launching of efficient business, financial, and operations systems in support of core organizational functions and business processes. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. The Senior Business Analyst role requires an advanced understanding of insurance workflows and systems. The successful candidate will be highly motivated, possess an entrepreneurial spirit, have a service mentality, and be comfortable in a fast-paced environment. The Senior Business Analyst is a member of the Surplus & Specialty Lines (SSL) Digital Services team, supporting the Underwriting, Claims and Billing & Collections business units. SSL underwrites both admitted and non-admitted business for General Liability, Auto, and Excess/Umbrella lines of business across multiple industry verticals, including Contracting, Transportation, Energy, Security, and Environmental. What you will do: Strategy & Planning - Participate in meetings with business stakeholders to identify business, financial, and operations goals/objectives and priorities, system requirements, and identify existing issues. - Participate in roadmap planning activities, as required. - Collaborate with business and IT (Information Technology) Stakeholders in the planning, design, development, and deployment of new applications, and enhancements to existing applications. - Facilitate or lead design sessions to prototype new systems to enhance business processes, operations, and information process flow. - Reviews the effectiveness and efficiency of the user experience for existing systems and develops strategies for improving or further leveraging these systems. - Establish and manage scope and parameters of systems analysis to define predictable outcomes and action plans. - Participate in research of third-party software products to support purchase or build decisions. - Conduct analysis to make recommendations or suggest alternatives that address existing and potential trouble areas in operating systems and processes across the organization. Execution & Delivery - Collaborate with project team to establish and manage the project timeline, delivery milestones, and communication plan for reporting project status. - Provide systems models, requirement specifications, diagrams, and charts to provide direction to development and quality assurance teams, as required. - Track and manage issues based on the findings, complete with probable causes and viable solutions. - Collaborate with Digital Service teams to ensure compatibility and interoperability of in-house computing systems. - Coordinate testing of application systems, including quality assurance, performance, and end-user acceptance, reviews for modified and new systems, and other post-implementation support. - Provide documentation, training materials, orientation, and training to end users for all modified and new systems, as needed. What you will bring to C&F: Knowledge & Experience - Bachelor's degree and a minimum of 5+ years specialized experience working as a business analyst within the P&C insurance domain - Extensive experience in overseeing the design, development, and implementation of Insurance software solutions, systems, or products in support of underwriting, financial or claims application systems. - Good understanding of P&C Insurance domain, preferably Commercial or Specialty Insurance - Prior experience working as a P&C Underwriter is preferred - Prior Binding Authority underwriting experience is a plus - Demonstrated project management skills. - Excellent understanding of the organization's goals and objectives. - Excellent analytical and creative problem-solving skills. - Excellent written and oral communication skills. - Excellent listening and interpersonal skills. - Logical and efficient with a keen attention to detail. - Ability to conduct research into systems issues and products as required. - Ability to communicate ideas in both technical and user-friendly language. - Highly self-motivated and directed. - Ability to effectively prioritize and execute tasks in a high-pressure environment. - Strong customer service orientation. - Extensive experience working in a team-oriented, collaborative environment.#LI-MS #LI-MS #LI-REMOTE

Drive Success as an Assistant Manager at Our High-Energy Convenience Store! From customer service to operations, are you ready to be the steady hand that keeps our store energized and running strong on any shift? We're searching for Assistant Managers who are dependable, driven, and not afraid to roll up their sleeves. Open availability is a must , and you should expect to work weekends, holidays, and primarily second or third shifts. If you thrive in a fast-paced environment and want to grow your career in retail leadership, this is your opportunity. Responsibilities What You'll Do: Support the Store Manager in all aspects of day-to-day operations. Run the register and assist customers with speed, accuracy, and a great attitude. Coach and motivate team members to consistently upsell products and promotions. Help hire, train, and lead a high-performing team focused on customer service and store success. Step in as acting manager when the Store Manager is off. Handle inventory, ordering, and merchandising to keep the store fully stocked. Maintain a clean, welcoming store-including restrooms, trash areas, and fuel pumps. Create and manage team schedules to ensure full coverage. Perform daily cash handling, deposits, and oversee store financials. Provide feedback and leadership that motivates your team to excel. Other duties as assigned Why Join Us: Weekly Pay: Your hard work pays off every week. Monthly Bonus Potential: Great performance = extra earnings. 401(k) : Invest in your future on Day 1 of Employment Paid Time Off: Take the time you need to recharge. Insurance Coverage: Health, dental, vision, and more for your peace of mind. Career Growth: Develop into a Store Manager or beyond-your future is wide open. Pay Rate: $15.73/hr Qualifications Open Availability: You must be available to work weekends, holidays, and likely second or third shifts. Reliable Transportation: You must have a valid driver's license, access to a personal vehicle, and proof of insurance to complete bank deposits. Physical Readiness: Comfortable with tasks such as cleaning restrooms, taking out trash, and maintaining outside areas like pumps. Minimum Age Requirement: 18+ years old in AR, CT, FL, LA, MI, MA, MS, MO, NC, SC, TX, TN, AZ, and CO 21+ years old in all other states Communication Skills: Proficient in English with basic math skills. Pass Pre-Employment Screenings: Drug test and background check required. Willing to Learn: Especially in Tennessee, where Topshelf Manager Training is required. Benefits: For information on benefits offered, please click on the hyperlink below. *********************************** Equal Opportunity Employer GPM Investments, LLC is an equal opportunity employer and does not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, sexual orientation or any other basis prohibited by applicable law. Unlawful discrimination will not be a factor in any employment decision. This Organization Participates in E-Verify ****************************************************************************************************** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. GPM Investments, LLC maintains a drug-free workplace RequiredPreferredJob Industries Retail

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry. Our most valuable asset is our people: more than 2500 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards for four years running, including the 2025-2026 Great Place to Work Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion. C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: ************** Job Description As a Director, Product Management in the Portfolio Delivery area of our Transformation Management team, you will lead the strategic direction, development, and delivery of multiple insurance products and process improvement initiatives. You will oversee a team of Product Owners, guiding them in translating business objectives into actionable technology solutions that drive operational excellence and business value. This role requires a blend of visionary leadership, hands-on portfolio management, and deep insurance industry expertise. Position in the Organization: * Direct Reports: Product Owners * Cross-Functional Leadership: Leads multi-disciplinary teams across Underwriting, IT, Operations, Claims, and Portfolio Management * Executive Visibility: Regular presentations to senior leadership and executive management * Key Partnerships: Underwriting, IT Development, Operations, Portfolio Management, Claims What you will do: Product Strategy & Roadmap Leadership (35%) * Develop and maintain a comprehensive portfolio roadmap aligned with enterprise transformation goals and business priorities * Oversee prioritization of product features and initiatives based on business value, regulatory requirements, and technical feasibility * Ensure alignment of product delivery with strategic objectives across the business units * Define and monitor portfolio-level success metrics and KPIs Team Leadership & Agile Delivery (25%) * Mentor and develop Product Owners, fostering a culture of accountability, innovation, and continuous improvement * Oversee Agile delivery processes, ensuring best practices in backlog management, sprint planning, and program increment (PI) alignment * Facilitate cross-team collaboration to resolve dependencies and optimize resource allocation Stakeholder Engagement & Change Management (20%) * Build strong partnerships with business leaders, technology teams, and external vendors * Lead change management efforts for major product rollouts, including communication, training, and user adoption strategies * Serve as the escalation point for complex operational or technical issues Operational Excellent & Analytics (10%) * Champion operational efficiency and process optimization across platforms and teams * Analyze portfolio performance data to identify opportunities for improvement and innovation * Support business continuity and disaster recovery planning for critical systems Governance & Compliance (10%) * Ensure all product and portfolio initiatives comply with insurance regulatory requirements * Maintain documentation and reporting standards for audit and compliance purposes What you will bring to C&F: * Bachelor's degree and 10+ years of experience in insurance operations, product management, or transformation leadership * Proven track record in leading cross-functional teams and managing complex product portfolios * Deep understanding of Agile methodologies and experience in scaled Agile environments * Strong analytical, strategic planning, and decision-making skills * Excellent communication and presentation abilities for executive and technical audiences Preferred Skills * Experience with Duck Creek or similar policy administration systems * Advanced certifications (e.g., Certified Scrum Product Owner, PMP, Lean Six Sigma) * Experience with JIRA, Confluence, and portfolio management tools * Demonstrated success in leading operational transformation initiatives Career Development Opportunities * Opportunities to lead enterprise-wide strategic initiatives * Exposure to executive decision-making and technology strategy Work Environment & Schedule * Occasional travel to other C&F locations for strategic planning and collaboration (10%) * Participation in quarterly PI planning and implementation weekends (4-6 times annually) #LI-MS #LI-REMOTE What C&F will bring to you * Competitive compensation package * Generous 401K employer match * Employee Stock Purchase plan with employer matching * Generous Paid Time Off * Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family's wellness, including your physical, mental and financial wellbeing * A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path * A dynamic, ambitious, fun and exciting work environment * We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community At C&F you will BELONG If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know. Belonging at C&F, is a mindset. It's about fostering a culture of inclusion and connection, where everyone feels valued, heard, and empowered to thrive and where our social impact efforts help strengthen the communities where we live and work. For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit **************************************************************** for more information. Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $116,600 to a maximum of $171,100. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee's contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs. Responsibilities As a Director, Product Management in the Portfolio Delivery area of our Transformation Management team, you will lead the strategic direction, development, and delivery of multiple insurance products and process improvement initiatives. You will oversee a team of Product Owners, guiding them in translating business objectives into actionable technology solutions that drive operational excellence and business value. This role requires a blend of visionary leadership, hands-on portfolio management, and deep insurance industry expertise. Position in the Organization: - Direct Reports: Product Owners - Cross-Functional Leadership: Leads multi-disciplinary teams across Underwriting, IT, Operations, Claims, and Portfolio Management - Executive Visibility: Regular presentations to senior leadership and executive management - Key Partnerships: Underwriting, IT Development, Operations, Portfolio Management, Claims What you will do: Product Strategy & Roadmap Leadership (35%) - Develop and maintain a comprehensive portfolio roadmap aligned with enterprise transformation goals and business priorities - Oversee prioritization of product features and initiatives based on business value, regulatory requirements, and technical feasibility - Ensure alignment of product delivery with strategic objectives across the business units - Define and monitor portfolio-level success metrics and KPIs Team Leadership & Agile Delivery (25%) - Mentor and develop Product Owners, fostering a culture of accountability, innovation, and continuous improvement - Oversee Agile delivery processes, ensuring best practices in backlog management, sprint planning, and program increment (PI) alignment - Facilitate cross-team collaboration to resolve dependencies and optimize resource allocation Stakeholder Engagement & Change Management (20%) - Build strong partnerships with business leaders, technology teams, and external vendors - Lead change management efforts for major product rollouts, including communication, training, and user adoption strategies - Serve as the escalation point for complex operational or technical issues Operational Excellent & Analytics (10%) - Champion operational efficiency and process optimization across platforms and teams - Analyze portfolio performance data to identify opportunities for improvement and innovation - Support business continuity and disaster recovery planning for critical systems Governance & Compliance (10%) - Ensure all product and portfolio initiatives comply with insurance regulatory requirements - Maintain documentation and reporting standards for audit and compliance purposes What you will bring to C&F: - Bachelor's degree and 10+ years of experience in insurance operations, product management, or transformation leadership - Proven track record in leading cross-functional teams and managing complex product portfolios - Deep understanding of Agile methodologies and experience in scaled Agile environments - Strong analytical, strategic planning, and decision-making skills - Excellent communication and presentation abilities for executive and technical audiences Preferred Skills - Experience with Duck Creek or similar policy administration systems - Advanced certifications (e.g., Certified Scrum Product Owner, PMP, Lean Six Sigma) - Experience with JIRA, Confluence, and portfolio management tools - Demonstrated success in leading operational transformation initiatives Career Development Opportunities - Opportunities to lead enterprise-wide strategic initiatives - Exposure to executive decision-making and technology strategy Work Environment & Schedule - Occasional travel to other C&F locations for strategic planning and collaboration (10%) - Participation in quarterly PI planning and implementation weekends (4-6 times annually) #LI-MS #LI-REMOTE

Since 2000, Crum & Forster's Accident & Health division (A&H) has offered a diverse portfolio of specialty insurance and reinsurance products nationwide. We place a strong focus on product development and creative distribution methods, along with excellent client service and support. In addition to our robust domestic portfolio, which spans both special risk and medical solutions, A&H works on an international basis through various partnerships. Our global capabilities provide our partners with even broader flexibility in underwriting solutions. The qualities and capabilities of Crum & Forster Accident & Health demonstrate our philosophy of building meaningful, long-term partnerships and our dedication to providing alternative strategies in an ever-changing insurance market Job Description Information about the Role, Line of Business and Team: The Compliance Department is responsible for the submission of product filings (forms/rates/rules) to the respective state departments of insurance to support profitable business growth, as well as reviewing marketing materials for adherence to the various state unfair trade practices and advertising guidelines. In addition, the Compliance department works with the underwriting areas in ensuring that all policies and/or certificates are properly issued. The Senior Compliance Analyst should be comfortable operating independently and in team-settings, and is responsible for drafting and filing policy forms, including benefit designs, schedules, and general provisions as well as reviewing advertising/marketing materials to ensure compliance with laws, regulations, and company guidelines, an all laws and regulations and are in accordance with our guidelines and ensuring consistency with product parameters and can identify and address problematic language, in line with current regulatory requirements and market standards. The Senior Compliance Analyst operates under the direction of the Compliance Manager and is responsible for the maintenance and regulatory compliance of assigned Accident & Health (A&H) and some Property & Casualty (P&C) products offered by Crum & Forster A&H Division. What you will do: Independently review advertising materials, including websites, to ensure compliance with internal standards and state regulatory guidelines, within established timeframes and utilizing tools available Lead the advertising review coordination process, communicating effectively with both internal and external partners and escalating to management where required Analyze with the ability to identify problematic language in marketing/advertisements as identified by guidelines applicable to that product Identify and apply guidelines to social media and other new marketing channels Respond timely to customer requests and where applicable, leverage technology to streamline the review process Draft and file policy forms reflecting underwriting intent and consistent with regulatory requirements and current market standards for assigned lines of business, with support from Management where required Develop issue instructions and translate approved filings into product fulfillment and ensure that the approved product is operationalized Respond to routine compliance-related requests and inquiries from the various business areas in a timely fashion Review and assess regulatory changes, including statutes, regulations, bulletins, and industry trends, to determine filing and regulatory requirements Stay current on developments affecting marketing, product design, development, and filing requirements Establish and maintain strong relationships with internal business units, external partners (such as TPAs and MGUs), and foster teamwork across the organization Perform other related duties, including short- or long-term projects, as assigned by the manager What YOU will bring to C&F: Excellent organizational, verbal, and written communication as well as interpersonal skills Flexible and open to an ever-changing, fast paced environment, based on the value of the business to the Division and direction of Manager Ability to work independently, prioritize and organize own work to meet deadlines Meticulous with a high degree of accuracy and ability to multitask Ability to manage conflict tactfully and effectively Strong research, decision-making, and analytical skills Requirements: Bachelor's degree or equivalent experience required 5-7 or more years of equivalent work experience in the insurance industry, ideally with direct exposure to one or more of the following A&H product lines: Travel, Ancillary Benefits, Stop Loss, Occupational Risk, Travel Medical, Special Risk, Pet, and/or Life Insurance. Demonstrated knowledge of insurance compliance laws and regulations. A&H Travel knowledge preferred. Proficient in Microsoft Office software, including Microsoft Word, Outlook, and Excel What C&F will bring to you Competitive compensation package Generous 401K employer match Employee Stock Purchase plan with employer matching Generous Paid Time Off Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family's wellness, including your physical, mental and financial wellbeing A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path A dynamic, ambitious, fun and exciting work environment We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community At C&F you will BELONG If you require special accommodations, please let us know. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know. Belonging at C&F, is a mindset. It's about fostering a culture of inclusion and connection, where everyone feels valued, heard, and empowered to thrive and where our social impact efforts help strengthen the communities where we live and work. For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit **************************************************************** for more information. Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $64,700.00 to a maximum of $121,600.00. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee's contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs. #LI-BS1 #LI-REMOTE

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+"(Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry. Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the 2024 Great Place to Work Award for our employee-first focus and our steadfast commitment to diversity, equity and inclusion. C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: ************** Job Description AVP - Small Business Underwriting Team - remote position. Summary: As an experienced Excess underwriter, you will be responsible for leading a dedicated team of Excess underwriters along with the review and analysis of underwriting data to build and maintain a profitable book of construction business. You will manage wholesale broker relationships through continued customer service and marketing activities, working independently under limited supervision, and will actively contribute to the development and execution of functional strategy and the operational direction of the Excess team. Minimum Duties and Responsibilities * Provide input into the development of strategic annual department planning activities. * Implements strategy to drive profitability, retention, and written premium goals of the department in conjunction with the Vice President and/or Senior Vice President. * Maintains awareness of market trends and identifies emerging threats to the department. * Meet profitability, retention, and written premium goals determined by the department. * Makes independent decisions within underwriting letter of authority and maintains proper file documentation. * Assist in developing annual business goals for assigned wholesale brokers. * Responsible for analyzing results and maintaining accountability of wholesale broker partners within the department. * Has an in-depth knowledge of department products and services * Drives training, initiatives and projects. * Can clearly articulate the department's value proposition * Participates in training and initiatives to develop knowledge base. * Will be a team lead of a small group of UW's. * May participate in projects. * Travel required. * Other duties as assigned. Education and Skills * Bachelor's degree (or equivalent) and 10+ years of underwriting experience, small business through various classes preferred. * Possesses strong communication and analytical skills to pursue new business and manage a renewal book. * Proficient in software needed to succeed in department. * Excellent organizational and time management skills. * Possesses or is pursuing underwriting and industry designations applicable to area of specialization. * Ability to lead and direct a small to medium sized team of underwriters. What C&F will bring to you At C&F you will BELONG We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodation, please let us know. For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit **************************************************************** for more information. Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $110,600 to a maximum of $208,000. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee's contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs. * Flexible work arrangements. * Competitive compensation package. * Generous 401K employer match. * Employee Stock Purchase plan with employer matching. * Generous Paid Time Off. * Excellent benefits that go beyond health, dental & vision. Our Wellness programs focus on your family's complete wellness, including your physical and mental wellbeing * A core C&F principle is that you manage your career. To support your development, we have a wealth of ways for you to keep learning, including tuition reimbursement, industry related certifications and professional training available to you. * A dynamic, ambitious, fun and exciting work environment. * A spirit of social responsibility, matching donation program, volunteer opportunities, and an employee driven corporate giving. #LI-JA1 #LI-Remote Responsibilities AVP - Small Business Underwriting Team - remote position. Summary: As an experienced Excess underwriter, you will be responsible for leading a dedicated team of Excess underwriters along with the review and analysis of underwriting data to build and maintain a profitable book of construction business. You will manage wholesale broker relationships through continued customer service and marketing activities, working independently under limited supervision, and will actively contribute to the development and execution of functional strategy and the operational direction of the Excess team. Minimum Duties and Responsibilities - Provide input into the development of strategic annual department planning activities. - Implements strategy to drive profitability, retention, and written premium goals of the department in conjunction with the Vice President and/or Senior Vice President. - Maintains awareness of market trends and identifies emerging threats to the department. - Meet profitability, retention, and written premium goals determined by the department. - Makes independent decisions within underwriting letter of authority and maintains proper file documentation. - Assist in developing annual business goals for assigned wholesale brokers. - Responsible for analyzing results and maintaining accountability of wholesale broker partners within the department. - Has an in-depth knowledge of department products and services - Drives training, initiatives and projects. - Can clearly articulate the department's value proposition - Participates in training and initiatives to develop knowledge base. - Will be a team lead of a small group of UW's. - May participate in projects. - Travel required. - Other duties as assigned. Education and Skills - Bachelor's degree (or equivalent) and 10+ years of underwriting experience, small business through various classes preferred. - Possesses strong communication and analytical skills to pursue new business and manage a renewal book. - Proficient in software needed to succeed in department. - Excellent organizational and time management skills. - Possesses or is pursuing underwriting and industry designations applicable to area of specialization. - Ability to lead and direct a small to medium sized team of underwriters.