Admiral Insurance Group jobs

Lead with Purpose as a Store Manager at One of the Nation's Top Convenience Chains! Are you an inspiring leader ready to do more than manage-ready to drive store performance, motivate teams, and be the example every shift? We're looking for Store Managers who lead from the front, jump in where needed, and take full responsibility for making their location a success. If you have open availability, a passion for hands-on leadership, and the drive to make an impact, this opportunity is for you. Responsibilities What You'll Do: Take full ownership of your store's operations, team, and performance. Lead and inspire a team of 8-15 employees across all shifts. Be the go-to person when coverage is needed-you'll typically work days but must be available for any shift, including evenings, overnights, weekends, and holidays. Perform all duties of store employees including running the register, stocking, upselling, cleaning restrooms, and maintaining the lot and fuel pumps. Coach team members to deliver excellent service and actively upsell promotions and key items. Recruit, hire, and train new team members, focusing on growth, accountability, and teamwork. Manage inventory, vendor orders, deliveries, and merchandising. Handle all banking and cash deposits-must have a valid driver's license, reliable transportation, and insurance. Maintain high standards for safety, cleanliness, food safety, and customer satisfaction. Control expenses and labor hours while achieving store sales goals. Execute all company programs and marketing initiatives. Be willing to take on anything the store needs-including cross-training and stepping in to manage deli or QSR operations when necessary. Other duties as assigned. Why Join Us: Competitive Salary: Your experience is valued with pay that reflects your leadership skills. Performance-Based Bonuses: Your success translates directly to extra earnings. Weekly Pay: Enjoy consistent, reliable pay every Friday. 401(k): Invest in your future on Day 1 of Employment Paid Time Off & Holiday Pay: Recharge and enjoy key holidays with peace of mind. Career Advancement: Take on a leadership role that builds your skills and opens doors for the future. Pay Rate: $43,888-46,932/yr Qualifications Open availability with the ability to work any shift as needed, especially to cover unexpected call-outs. A valid driver's license, access to a personal vehicle, and proof of insurance (required for bank deposits). Retail or food management experience preferred. Willingness to lead by example in all aspects of store operations, including cleaning, upselling, and frontline service. Strong communication skills, integrity, and decisiveness. Minimum age requirement: 18+ years old in AR, CT, FL, LA, MI, MA, MS, MO, NC, SC, TX, TN, AZ, and CO 21+ years old in all other states Ability to pass a pre-employment drug screen and background check. In Tennessee, must complete Topshelf Manager Training. Exempt store managers are required to work a minimum of 52 hours a week. If you're ready to lead a team towards success and be part of our exciting growth journey, we'd love to hear from you. Apply today and take the first step towards a rewarding career filled with opportunities and achievements! Benefits: For information on benefits offered, please click on the hyperlink below. *********************************** Equal Opportunity Employer GPM Investments, LLC is an equal opportunity employer and does not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, sexual orientation or any other basis prohibited by applicable law. Unlawful discrimination will not be a factor in any employment decision. This Organization Participates in E-Verify ****************************************************************************************************** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. GPM Investments, LLC maintains a drug-free workplace RequiredPreferredJob Industries Retail

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+"(Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry. Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the 2024 Great Place to Work Award for our employee-first focus and our steadfast commitment to diversity, equity and inclusion. C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: ************** Job Description Senior Underwriter Job Summary Surplus and Specialty - Excess Transportation - remote location in Continental US Summary Responsible for review and analysis of underwriting data to build and maintain a profitable book of business within the Surplus and Specialty - Large Fleet Excess Transportation segment. Manages wholesale broker relationships through continued customer service and marketing activities. Collaborates with colleagues to achieve departmental goals. Minimum Duties & Responsibilities * Meet profitability, retention, and written premium goals determined by the department. * Makes independent decisions within underwriting letter of authority and maintains proper file documentation. * Assist in developing annual business goals for assigned agents/producers. Responsible for analyzing results and maintaining accountability of agency partners within the department. * Has an in-depth knowledge of department products and services * Can clearly articulate the department's value proposition * Participates in training and initiatives to develop knowledge base. May participate in projects. * Travel may be required. * Other duties as assigned. Recommended Education & Requirements * Bachelor's degree and 6+ years of underwriting experience. * Possesses strong communication and analytical skills to pursue new business and manage a renewal book. * Strong knowledge of Transportation underwriting, either within primary or excess lines. * Experience within Excess and Surplus lines, with specific knowledge of follow-form excess preferred * Proficient in software needed to succeed in department. * Excellent organizational and time management skills. * Possesses or is pursuing underwriting and industry designations applicable to area of specialization. * Demonstrated ability to work autonomously in a remote work setting What C&F will bring to you At C&F you will BELONG We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodation, please let us know. For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit **************************************************************** for more information. Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $74,900 to a maximum of $140,700. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee's contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs. * Flexible work arrangements. * Competitive compensation package. * Generous 401K employer match. * Employee Stock Purchase plan with employer matching. * Generous Paid Time Off. * Excellent benefits that go beyond health, dental & vision. Our Wellness programs focus on your family's complete wellness, including your physical and mental wellbeing * A core C&F principle is that you manage your career. To support your development, we have a wealth of ways for you to keep learning, including tuition reimbursement, industry related certifications and professional training available to you. * A dynamic, ambitious, fun and exciting work environment. * A spirit of social responsibility, matching donation program, volunteer opportunities, and an employee driven corporate giving. #LI-JA1 #LI-Remote Responsibilities Senior Underwriter Job Summary Surplus and Specialty - Excess Transportation - remote location in Continental US Summary Responsible for review and analysis of underwriting data to build and maintain a profitable book of business within the Surplus and Specialty - Large Fleet Excess Transportation segment. Manages wholesale broker relationships through continued customer service and marketing activities. Collaborates with colleagues to achieve departmental goals. Minimum Duties & Responsibilities - Meet profitability, retention, and written premium goals determined by the department. - Makes independent decisions within underwriting letter of authority and maintains proper file documentation. - Assist in developing annual business goals for assigned agents/producers. Responsible for analyzing results and maintaining accountability of agency partners within the department. - Has an in-depth knowledge of department products and services - Can clearly articulate the department's value proposition - Participates in training and initiatives to develop knowledge base. May participate in projects. - Travel may be required. - Other duties as assigned. Recommended Education & Requirements · Bachelor's degree and 6+ years of underwriting experience. · Possesses strong communication and analytical skills to pursue new business and manage a renewal book. · Strong knowledge of Transportation underwriting, either within primary or excess lines. · Experience within Excess and Surplus lines, with specific knowledge of follow-form excess preferred · Proficient in software needed to succeed in department. · Excellent organizational and time management skills. · Possesses or is pursuing underwriting and industry designations applicable to area of specialization. · Demonstrated ability to work autonomously in a remote work setting

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry. Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the 2024 Great Place to Work Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion. C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: ************** Job Description The S&S Operations Underwriting Assistant will support the business strategies and activities of the underwriting departments at the Manager's directive. What you will do for C&F: Provide underwriting with pre-quote transaction support, including but not limited to: * Validate data entry into underwriting workbooks and systems, such as auto classification, GL classification, schedule of underlying, and losses. * Assist in the verification of proper documentation regarding coverage and limits prior to completing transactions. * Communicate, as needed, with producers to obtain information required to complete transactions. Assume responsibility for completion of the transaction after underwriting binds an account, including but not limited to: * Review and process bind orders, ensuring all required information is complete and accurate prior to policy issuance. * Utilize various internal systems to complete policy drafting, verify data accuracy of drafted policy, approve policy drafts within authority, set-up within our internal electronic document management system, and follow-up for underwriter approval for accounts outside authority. * Complete booking of premium within appropriate system, and confirm premium posted properly. * Issue approved policies, perform review of underlying policies, report policy data to third party reporting agencies such as the Workers Compensation bureaus and the Department of Motor Vehicles, and resolve criticisms from those reporting agencies in a timely manner. * Process post-bind transactions, including subjectivity and inspection follow-up, endorsements, cancellations, and reinstatements. Contribute to the Crum & Forster team environment and continuous improvement philosophy: * Communicate and collaborate with other departments within the corporation to answer policy questions, resolve issues, and identify ways to streamline processes. * Assist with special projects, upon request. * Performs all other duties and special projects as assigned. What you will bring to C&F: * 1 to 3 years of insurance operations experience * Strong expertise in surplus lines policy issuance and post-bind operations. * College degree preferred. * Exceptional attention to detail, organizational skills and ability to take initiative. * Solid computer skills including Word, Excel: E-mail & Internet Based Technology. * Excellent math and data analysis skills; comfortable interpreting and manipulating report data. * Ability to work in a fast-paced environment and move quickly from one project to another to meet SLAs. * Ability to review and interpret complex data. Strong problem-solving skills to identify discrepancies and resolve issues. * High level of accuracy in reviewing documents, entering data, and processing of transactions. Ensuring all information is complete, correct, and compliant with company standards. * Excellent verbal and written communication skills. This includes asking clarifying questions, and providing updates. * Collaborating with underwriters, other assistants, and cross-functional teams to achieve departmental goals. Willingness to share information, support teammates, and contribute to a positive and productive work environment. * Provides quality and timely service to internal and external customers. What C&F will bring to you * Competitive compensation package * Generous 401K employer match * Employee Stock Purchase plan with employer matching * Generous Paid Time Off * Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family's wellness, including your physical, mental and financial wellbeing * A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path * A dynamic, ambitious, fun and exciting work environment * We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community At C&F you will BELONG If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit **************************************************************** for more information. Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $34,400.00 to a maximum of $64,600.00. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee's contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs. #LI-AV1 #LI-Remote Responsibilities The S&S Operations Underwriting Assistant will support the business strategies and activities of the underwriting departments at the Manager's directive. What you will do for C&F: Provide underwriting with pre-quote transaction support, including but not limited to: - Validate data entry into underwriting workbooks and systems, such as auto classification, GL classification, schedule of underlying, and losses. - Assist in the verification of proper documentation regarding coverage and limits prior to completing transactions. - Communicate, as needed, with producers to obtain information required to complete transactions. Assume responsibility for completion of the transaction after underwriting binds an account, including but not limited to: - Review and process bind orders, ensuring all required information is complete and accurate prior to policy issuance. - Utilize various internal systems to complete policy drafting, verify data accuracy of drafted policy, approve policy drafts within authority, set-up within our internal electronic document management system, and follow-up for underwriter approval for accounts outside authority. - Complete booking of premium within appropriate system, and confirm premium posted properly. - Issue approved policies, perform review of underlying policies, report policy data to third party reporting agencies such as the Workers Compensation bureaus and the Department of Motor Vehicles, and resolve criticisms from those reporting agencies in a timely manner. - Process post-bind transactions, including subjectivity and inspection follow-up, endorsements, cancellations, and reinstatements. Contribute to the Crum & Forster team environment and continuous improvement philosophy: - Communicate and collaborate with other departments within the corporation to answer policy questions, resolve issues, and identify ways to streamline processes. - Assist with special projects, upon request. - Performs all other duties and special projects as assigned. What you will bring to C&F: - 1 to 3 years of insurance operations experience - Strong expertise in surplus lines policy issuance and post-bind operations. - College degree preferred. - Exceptional attention to detail, organizational skills and ability to take initiative. - Solid computer skills including Word, Excel: E-mail & Internet Based Technology. - Excellent math and data analysis skills; comfortable interpreting and manipulating report data. - Ability to work in a fast-paced environment and move quickly from one project to another to meet SLAs. - Ability to review and interpret complex data. Strong problem-solving skills to identify discrepancies and resolve issues. - High level of accuracy in reviewing documents, entering data, and processing of transactions. Ensuring all information is complete, correct, and compliant with company standards. - Excellent verbal and written communication skills. This includes asking clarifying questions, and providing updates. - Collaborating with underwriters, other assistants, and cross-functional teams to achieve departmental goals. Willingness to share information, support teammates, and contribute to a positive and productive work environment. - Provides quality and timely service to internal and external customers.

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry. Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the 2024 Great Place to Work Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion. C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: ************** Job Description Senior Product Specialist As part of the Legal/Product Management team, you will collaborate with all stakeholders by engaging perspectives, influences, and partnerships within the team, the division, the company, and with our policyholders and business partners. You will: * Act as member of the product development "service window" team to assist applicable business segments in developing new and revised products in a timely fashion for the Construction and Commercial Auto industries; * Conduct customer engagements that will ensure new product solutions are solving market challenges; and * Facilitate legal, underwriting and claims review of product changes and enhancements. What you will do: Admitted & Non-admitted Business * Develop and maintain companies' coverage forms, endorsements, and rules for proprietary and bureau-based commercial insurance products. * Manage complex product development projects for all lines of business and products (admitted and non-admitted) and collaborate with Underwriting, Claims, Legal, Actuarial, and Regulatory members to produce final, high quality insurance products. * Draft manuscript endorsements, as requested by underwriting segments that provide needed coverage changes while maintaining the integrity of the policy structure. * Keep abreast of bureau circulars for all applicable lines of business. * Collaborate with the Regulatory Compliance team to assess and implement revisions to proprietary products or exceptions to bureaus' products in response to regulatory changes or requirements. Provide guidance to field staff regarding products and new or revised regulatory requirements. Responsibilities - Applicable Line(s) of Business * Complete required checklists for form and rule filings and provide certification attestations for forms' compliance, where necessary. * Complete Flesch Test scoring and revise policy forms, as necessary. * Provide complete filing package in an organized, well-written manner. * Provide prompt and well-written responses to state insurance departments' interrogatories. What you will bring to C&F: * Bachelor's Degree. * CPCU designation or other related course work, or actively pursuing such is preferred. * Extensive knowledge of primary and surplus lines insurance products. * Minimum of 3+ years' insurance product development or underwriting experience in the Construction and Commercial Auto industries, including demonstrated expertise in the review and drafting of insurance policy forms. * Excellent development and analysis of policy forms is required. * Proven research and analytical skills. * Knowledge of ISO and AAIS products is a must. * Knowledge of ISO form structure and grammar rules is highly preferred. * Knowledge in the Construction Industry, particularly construction liability is required. * Knowledge in Sharing Economy (Commercial Auto) industries is highly preferred. * Knowledge of SERFF / I-FILE is highly preferred. * Outstanding written and verbal communication skills. * Strong organizational and interpersonal skills. * Pro-active problem solver. * High degree of accuracy and attention to detail in a fast-paced environment. * Comfortable presenting at company/industry events. * Experience in building great internal or external customer relationships that focus on gaining actionable insights and forming collaborative partnerships with the goal of innovation, product improvement, or ease of use. * Proficient in Microsoft Office, and knowledge of legal research engines (e.g. OneSumX NILS INsource; OneSumX NILS State Filing). What C&F will bring to you * Competitive compensation package * Generous 401K employer match * Employee Stock Purchase plan with employer matching * Generous Paid Time Off * Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family's wellness, including your physical, mental and financial wellbeing * A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path * A dynamic, ambitious, fun and exciting work environment * We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community At C&F you will BELONG If you require special accommodations, please let us know. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know. Belonging at C&F, is a mindset. It's about fostering a culture of inclusion and connection, where everyone feels valued, heard, and empowered to thrive and where our social impact efforts help strengthen the communities where we live and work. For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit **************************************************************** for more information. Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $66,900.00 to a maximum of $110,200.00. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee's contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs. #LI-BS1 #LI-REMOTE Responsibilities Senior Product Specialist As part of the Legal/Product Management team, you will collaborate with all stakeholders by engaging perspectives, influences, and partnerships within the team, the division, the company, and with our policyholders and business partners. You will: - Act as member of the product development "service window" team to assist applicable business segments in developing new and revised products in a timely fashion for the Construction and Commercial Auto industries; - Conduct customer engagements that will ensure new product solutions are solving market challenges; and - Facilitate legal, underwriting and claims review of product changes and enhancements. What you will do: Admitted & Non-admitted Business - Develop and maintain companies' coverage forms, endorsements, and rules for proprietary and bureau-based commercial insurance products. - Manage complex product development projects for all lines of business and products (admitted and non-admitted) and collaborate with Underwriting, Claims, Legal, Actuarial, and Regulatory members to produce final, high quality insurance products. - Draft manuscript endorsements, as requested by underwriting segments that provide needed coverage changes while maintaining the integrity of the policy structure. - Keep abreast of bureau circulars for all applicable lines of business. - Collaborate with the Regulatory Compliance team to assess and implement revisions to proprietary products or exceptions to bureaus' products in response to regulatory changes or requirements. Provide guidance to field staff regarding products and new or revised regulatory requirements. Responsibilities - Applicable Line(s) of Business - Complete required checklists for form and rule filings and provide certification attestations for forms' compliance, where necessary. - Complete Flesch Test scoring and revise policy forms, as necessary. - Provide complete filing package in an organized, well-written manner. - Provide prompt and well-written responses to state insurance departments' interrogatories. What you will bring to C&F: - Bachelor's Degree. - CPCU designation or other related course work, or actively pursuing such is preferred. - Extensive knowledge of primary and surplus lines insurance products. - Minimum of 3+ years' insurance product development or underwriting experience in the Construction and Commercial Auto industries, including demonstrated expertise in the review and drafting of insurance policy forms. - Excellent development and analysis of policy forms is required. - Proven research and analytical skills. - Knowledge of ISO and AAIS products is a must. - Knowledge of ISO form structure and grammar rules is highly preferred. - Knowledge in the Construction Industry, particularly construction liability is required. - Knowledge in Sharing Economy (Commercial Auto) industries is highly preferred. - Knowledge of SERFF / I-FILE is highly preferred. - Outstanding written and verbal communication skills. - Strong organizational and interpersonal skills. - Pro-active problem solver. - High degree of accuracy and attention to detail in a fast-paced environment. - Comfortable presenting at company/industry events. - Experience in building great internal or external customer relationships that focus on gaining actionable insights and forming collaborative partnerships with the goal of innovation, product improvement, or ease of use. - Proficient in Microsoft Office, and knowledge of legal research engines (e.g. OneSumX NILS INsource; OneSumX NILS State Filing).

Travel Insured International (TII), a Crum & Forster company, is hiring for a VP, Operations, TII. Travel Insured International is a leading travel insurance provider with more than 30 years in business. As a key component of our Specialty Business Unit, within the Accident & Health division, TII provides travel protection plans to help each individual travel confidently. Travel Insured International is proud to offer products to consumers and to agency partners of all sizes. We're committed to providing dependable coverage, great value, and customer satisfaction. Job Description TII is dramatically transforming its customer and partner support services to simplify a customer's journey through their travel insurance plan experience. Our goal is to personalize each interaction through a set of omni-channel capabilities where customer questions are answered the first time, and their experience is backed up by a best-in-class experience rating. As the Vice President, Operations, TII, you will play a pivotal role in shaping and executing TII's operational strategy to achieve key performance and scalability goals. You will have the opportunity to lead by example, foster a culture of empathy and support, and drive operational excellence across our contact center, claims administration and quality assurance departments. This is an exciting opportunity for an accomplished operations leader to make a significant impact in transforming travel insurance experiences. Reporting to the President, TII, this is a crucial role in our organization for both day-to-day operational success as well as long-term operational strategy, planning, and optimization. This leader will be responsible not only for the performance of more than a hundred individuals on the team but also for the cross-functional partnership between operations and other departments at the company, including Sales, Account Management, Marketing, Product Management, Underwriting, Strategy, PMO, Continuous Improvement, IT, Compliance and HR/Training. The VP, Operations, will also build and leverage relationships with clients to achieve the goals of the company. The work will be fast paced with evolving needs, requiring flexibility, emotional intelligence, curiosity, and grace under pressure. As you onboard and assimilate to the role, TII, A&H and C&F, you can expect to roll up your sleeves to immerse yourself in the day-to-day work of the team to understand and impact continual improvement efforts. This role sits on our Senior Executive Leadership team and is a Leader of Leaders, with 4 direct reports. What you will do: * Oversee and lead Call Center, Claims, Quality Assurance and 3rd Party Vendor operational departments and functions which includes: omni-channel inbound customer service and sales, claims intake and customer service, claims adjudication, quality assurance programs for customer service and claims activities, appeal and complaint resolution, subrogation recovery activities, and third-party vendor management oversight. * Direct and lead an engaged workforce including customer experience, workforce planning, training and performance management. Provide coaching and mentorship to staff to foster talent and grow the organization. * Develop and oversee staffing plans to organizational budget for all functions and departments. * Collaborate cross functionally with Sales, Account Management, Marketing, Product Management, Underwriting, Strategy, PMO, Continuous Improvement, IT, Compliance, HR/Training, and other teams to achieve goals and partner on their planned initiatives. * Maintain operational excellence by implementing efficient processes, optimizing workflows, and leveraging technology to drive productivity and cost-effectiveness. * Skillfully develop and manage relationships with external clients and partners, in collaboration with Business Development and Account Management teams. * Carefully manage operational expense with an eye towards financial responsibility and company growth trajectory. * Provide management and oversight of third-party vendor relationships and services, including ongoing performance management, audits, contract renewals, RFPs and business reviews. Call Center: Customer Service, Inbound Sales, Partner Support Service, Claims Customer Service * Leads the development and execution of the service model including strategy, performance and employee engagement. * Develop and then execute a robust 3-5-year strategic roadmap to deliver market required capabilities, emerging contact center technologies, industry best practices and innovation to support customer growth and retention outcomes. * Execute roadmap to deliver enhanced self-service capabilities, increased revenue generating capacity (inbound service to sales optimization), and third-party augmentation. * Develop and implement new processes to incorporate digitally enabled services that encompass consumer value chain, from plan purchase to plan engagement to claims transactions. * Drive excellence in key service performance metrics, including ASA, abandonment rates, quality service scores, first call resolution, sales conversion and call center satisfaction. * Collaborate and coordinate efforts with IT to continuously assess and optimize the contact center infrastructure, including maintaining direct production support and configuration responsibilities for the IVR and ancillary enterprise telephony environment. * Oversee business readiness of new programs and technology in partnership with IT, Sales & Account Management, Marketing, Product and Operations. Claims Administration: First Notice of Loss (FNOL), Claims Intake Support, Adjudication * Create, communicate, and drive an aligned Claims strategy with emphasis on quality adjusting practices, process automation, and customer experience delivery. * Ensure effective management of all claims, processing service levels, and claims issues, provide quality management and technical oversight to ensure execution of the company's claims policies and philosophies. * Drive and facilitate planning and evaluation activities including budgets, forecasts, loss costs calculations, data analytics, setting and adjusting reserves, and effective risk transfer, as applicable * Exhibit keen understanding of travel insurance industry practices and trends, and of the competitive landscape. Quality Assurance: Auditing, Resolutions, Subrogation * Lead a team of Quality Assurance, Appeal and Complaint Resolution, and Subrogation professionals who manage and implement effective Quality Assurance programs for TII's customer service and claims operations. * Develop and execute the TII Quality Assurance strategy aimed at driving continuous process and talent improvement while delivering a return on QA resource investment. * Provide guidance to audit quality control framework and maintain compliance with audit methodology, while also operating within industry best practices, applicable regulations, and internal and external professional practice expectations. * Support strategic initiatives of the business as well as the larger corporate quality assurance, internal and external audit and compliance obligations. * Support the preparation of responses to regulatory and compliance inquiries, complaints, and examinations. * Other duties as required. What YOU will bring to C&F: * Transformational Experience: Extensive experience in leading and executing transformational initiatives, driving change, and implementing innovative solutions to enhance organizational effectiveness and competitiveness. * Proven Leadership Success: Demonstrated success in guiding and developing experienced leaders and their teams to maintain high levels of employee engagement. * Large Team Management: Proven ability to successfully manage and lead large teams, ensuring alignment with organizational goals and fostering a high-performance culture. * Outstanding Communicator: Highly effective written and verbal communication skills, including proficiency in developing and delivering presentations. Ability to tailor communication styles to different audiences, including internal cross-functional teams and external customers and partners. * Strategic mindset: Proven abilities to develop and execute operational strategies aligned with the organization's goals and objectives. Aptitude for identifying trends, patterns, and operational bottlenecks to proactively address challenges and optimize processes. * Analytical mindset: Thinks analytically with the ability to articulate complex ideas into clear frameworks; uses data to conduct root cause analysis and develops high quality, consumable, and consistent metrics that drive strategic objectives and priorities. * Customer Centric: skilled at prioritizing the customers' needs and experiences, understanding what they want and delivering exceptional service. * Has a thorough understanding of our industry, the relevant business landscape, and trends in growth and insurance environments; can spot early indicators of change and apply strategies to adapt quickly is required. * Flexible and agile, comfortable with the ambiguity of a growing and transforming organization, skilled at working and building culture in remote environments. Requirements: * A bachelor's degree is required * 15+ years of progressive experience in Operations Management roles including the areas of: Contact Center; Claims; Quality Assurance and Vendor Management are required. * 10+ years of experience in people management, which includes leadership of leaders. * Experience with financial management principles, including budgeting, cost control, and revenue generation. Experience in managing operational expenses while ensuring financial responsibility and achieving profitability targets is required. * In-depth knowledge and experience in call center operations, including call management, queue management, and call routing strategies is required. * Understanding of contact center metrics, such as Average Handle Time (AHT), First Call Resolution (FCR), Service Level Agreement (SLA), and Customer Satisfaction (CSAT) is required. * Familiarity with call center technologies, including Automatic Call Distribution (ACD) systems, Interactive Voice Response (IVR) systems, and Computer Telephony Integration (CTI) is required. * Proficiency in workforce management principles and tools to optimize staffing levels, scheduling, and forecasting is required. * Proficiency in data analysis and interpretation to drive data-driven decision-making and operational improvements is required. #LI-MS #LI-REMOTE What C&F will bring to you * Competitive compensation package * Generous 401K employer match * Employee Stock Purchase plan with employer matching * Generous Paid Time Off * Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family's wellness, including your physical, mental and financial wellbeing * A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path * A dynamic, ambitious, fun and exciting work environment * We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community At C&F you will BELONG If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know. Belonging at C&F, is a mindset. It's about fostering a culture of inclusion and connection, where everyone feels valued, heard, and empowered to thrive and where our social impact efforts help strengthen the communities where we live and work. For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit **************************************************************** for more information. Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $200,000 to a maximum of $250,000. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee's contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs. Responsibilities TII is dramatically transforming its customer and partner support services to simplify a customer's journey through their travel insurance plan experience. Our goal is to personalize each interaction through a set of omni-channel capabilities where customer questions are answered the first time, and their experience is backed up by a best-in-class experience rating. As the Vice President, Operations, TII, you will play a pivotal role in shaping and executing TII's operational strategy to achieve key performance and scalability goals. You will have the opportunity to lead by example, foster a culture of empathy and support, and drive operational excellence across our contact center, claims administration and quality assurance departments. This is an exciting opportunity for an accomplished operations leader to make a significant impact in transforming travel insurance experiences. Reporting to the President, TII, this is a crucial role in our organization for both day-to-day operational success as well as long-term operational strategy, planning, and optimization. This leader will be responsible not only for the performance of more than a hundred individuals on the team but also for the cross-functional partnership between operations and other departments at the company, including Sales, Account Management, Marketing, Product Management, Underwriting, Strategy, PMO, Continuous Improvement, IT, Compliance and HR/Training. The VP, Operations, will also build and leverage relationships with clients to achieve the goals of the company. The work will be fast paced with evolving needs, requiring flexibility, emotional intelligence, curiosity, and grace under pressure. As you onboard and assimilate to the role, TII, A&H and C&F, you can expect to roll up your sleeves to immerse yourself in the day-to-day work of the team to understand and impact continual improvement efforts. This role sits on our Senior Executive Leadership team and is a Leader of Leaders, with 4 direct reports. What you will do: - Oversee and lead Call Center, Claims, Quality Assurance and 3rd Party Vendor operational departments and functions which includes: omni-channel inbound customer service and sales, claims intake and customer service, claims adjudication, quality assurance programs for customer service and claims activities, appeal and complaint resolution, subrogation recovery activities, and third-party vendor management oversight. - Direct and lead an engaged workforce including customer experience, workforce planning, training and performance management. Provide coaching and mentorship to staff to foster talent and grow the organization. - Develop and oversee staffing plans to organizational budget for all functions and departments. - Collaborate cross functionally with Sales, Account Management, Marketing, Product Management, Underwriting, Strategy, PMO, Continuous Improvement, IT, Compliance, HR/Training, and other teams to achieve goals and partner on their planned initiatives. - Maintain operational excellence by implementing efficient processes, optimizing workflows, and leveraging technology to drive productivity and cost-effectiveness. - Skillfully develop and manage relationships with external clients and partners, in collaboration with Business Development and Account Management teams. - Carefully manage operational expense with an eye towards financial responsibility and company growth trajectory. - Provide management and oversight of third-party vendor relationships and services, including ongoing performance management, audits, contract renewals, RFPs and business reviews. Call Center: Customer Service, Inbound Sales, Partner Support Service, Claims Customer Service - Leads the development and execution of the service model including strategy, performance and employee engagement. - Develop and then execute a robust 3-5-year strategic roadmap to deliver market required capabilities, emerging contact center technologies, industry best practices and innovation to support customer growth and retention outcomes. - Execute roadmap to deliver enhanced self-service capabilities, increased revenue generating capacity (inbound service to sales optimization), and third-party augmentation. - Develop and implement new processes to incorporate digitally enabled services that encompass consumer value chain, from plan purchase to plan engagement to claims transactions. - Drive excellence in key service performance metrics, including ASA, abandonment rates, quality service scores, first call resolution, sales conversion and call center satisfaction. - Collaborate and coordinate efforts with IT to continuously assess and optimize the contact center infrastructure, including maintaining direct production support and configuration responsibilities for the IVR and ancillary enterprise telephony environment. - Oversee business readiness of new programs and technology in partnership with IT, Sales & Account Management, Marketing, Product and Operations. Claims Administration: First Notice of Loss (FNOL), Claims Intake Support, Adjudication - Create, communicate, and drive an aligned Claims strategy with emphasis on quality adjusting practices, process automation, and customer experience delivery. - Ensure effective management of all claims, processing service levels, and claims issues, provide quality management and technical oversight to ensure execution of the company's claims policies and philosophies. - Drive and facilitate planning and evaluation activities including budgets, forecasts, loss costs calculations, data analytics, setting and adjusting reserves, and effective risk transfer, as applicable - Exhibit keen understanding of travel insurance industry practices and trends, and of the competitive landscape. Quality Assurance: Auditing, Resolutions, Subrogation - Lead a team of Quality Assurance, Appeal and Complaint Resolution, and Subrogation professionals who manage and implement effective Quality Assurance programs for TII's customer service and claims operations. - Develop and execute the TII Quality Assurance strategy aimed at driving continuous process and talent improvement while delivering a return on QA resource investment. - Provide guidance to audit quality control framework and maintain compliance with audit methodology, while also operating within industry best practices, applicable regulations, and internal and external professional practice expectations. - Support strategic initiatives of the business as well as the larger corporate quality assurance, internal and external audit and compliance obligations. - Support the preparation of responses to regulatory and compliance inquiries, complaints, and examinations. - Other duties as required. What YOU will bring to C&F: - Transformational Experience: Extensive experience in leading and executing transformational initiatives, driving change, and implementing innovative solutions to enhance organizational effectiveness and competitiveness. - Proven Leadership Success: Demonstrated success in guiding and developing experienced leaders and their teams to maintain high levels of employee engagement. - Large Team Management: Proven ability to successfully manage and lead large teams, ensuring alignment with organizational goals and fostering a high-performance culture. - Outstanding Communicator: Highly effective written and verbal communication skills, including proficiency in developing and delivering presentations. Ability to tailor communication styles to different audiences, including internal cross-functional teams and external customers and partners. - Strategic mindset: Proven abilities to develop and execute operational strategies aligned with the organization's goals and objectives. Aptitude for identifying trends, patterns, and operational bottlenecks to proactively address challenges and optimize processes. - Analytical mindset: Thinks analytically with the ability to articulate complex ideas into clear frameworks; uses data to conduct root cause analysis and develops high quality, consumable, and consistent metrics that drive strategic objectives and priorities. - Customer Centric: skilled at prioritizing the customers' needs and experiences, understanding what they want and delivering exceptional service. - Has a thorough understanding of our industry, the relevant business landscape, and trends in growth and insurance environments; can spot early indicators of change and apply strategies to adapt quickly is required. - Flexible and agile, comfortable with the ambiguity of a growing and transforming organization, skilled at working and building culture in remote environments. Requirements: - A bachelor's degree is required - 15+ years of progressive experience in Operations Management roles including the areas of: Contact Center; Claims; Quality Assurance and Vendor Management are required. - 10+ years of experience in people management, which includes leadership of leaders. - Experience with financial management principles, including budgeting, cost control, and revenue generation. Experience in managing operational expenses while ensuring financial responsibility and achieving profitability targets is required. - In-depth knowledge and experience in call center operations, including call management, queue management, and call routing strategies is required. - Understanding of contact center metrics, such as Average Handle Time (AHT), First Call Resolution (FCR), Service Level Agreement (SLA), and Customer Satisfaction (CSAT) is required. - Familiarity with call center technologies, including Automatic Call Distribution (ACD) systems, Interactive Voice Response (IVR) systems, and Computer Telephony Integration (CTI) is required. - Proficiency in workforce management principles and tools to optimize staffing levels, scheduling, and forecasting is required. - Proficiency in data analysis and interpretation to drive data-driven decision-making and operational improvements is required. #LI-MS #LI-REMOTE

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry. Our most valuable asset is our people: more than 2500 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards for four years running, including the 2025-2026 Great Place to Work Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion. C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: ************** Job Description The Senior Business Analyst participates on a small team of 2-5 business analysts contributing to the planning, design, development, and launching of efficient business, financial, and operations systems in support of core organizational functions and business processes. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. The Senior Business Analyst role requires an advanced understanding of insurance workflows and systems. The successful candidate will be highly motivated, possess an entrepreneurial spirit, have a service mentality, and be comfortable in a fast-paced environment. The Senior Business Analyst is a member of the Surplus & Specialty Lines (SSL) Digital Services team, supporting the Underwriting, Claims and Billing & Collections business units. SSL underwrites both admitted and non-admitted business for General Liability, Auto, and Excess/Umbrella lines of business across multiple industry verticals, including Contracting, Transportation, Energy, Security, and Environmental. What you will do: Strategy & Planning * Participate in meetings with business stakeholders to identify business, financial, and operations goals/objectives and priorities, system requirements, and identify existing issues. * Participate in roadmap planning activities, as required. * Collaborate with business and IT (Information Technology) Stakeholders in the planning, design, development, and deployment of new applications, and enhancements to existing applications. * Facilitate or lead design sessions to prototype new systems to enhance business processes, operations, and information process flow. * Reviews the effectiveness and efficiency of the user experience for existing systems and develops strategies for improving or further leveraging these systems. * Establish and manage scope and parameters of systems analysis to define predictable outcomes and action plans. * Participate in research of third-party software products to support purchase or build decisions. * Conduct analysis to make recommendations or suggest alternatives that address existing and potential trouble areas in operating systems and processes across the organization. Execution & Delivery * Collaborate with project team to establish and manage the project timeline, delivery milestones, and communication plan for reporting project status. * Provide systems models, requirement specifications, diagrams, and charts to provide direction to development and quality assurance teams, as required. * Track and manage issues based on the findings, complete with probable causes and viable solutions. * Collaborate with Digital Service teams to ensure compatibility and interoperability of in-house computing systems. * Coordinate testing of application systems, including quality assurance, performance, and end-user acceptance, reviews for modified and new systems, and other post-implementation support. * Provide documentation, training materials, orientation, and training to end users for all modified and new systems, as needed. What you will bring to C&F: Knowledge & Experience * Bachelor's degree and a minimum of 5+ years specialized experience working as a business analyst within the P&C insurance domain * Extensive experience in overseeing the design, development, and implementation of Insurance software solutions, systems, or products in support of underwriting, financial or claims application systems. * Good understanding of P&C Insurance domain, preferably Commercial or Specialty Insurance * Prior experience working as a P&C Underwriter is preferred * Prior Binding Authority underwriting experience is a plus * Demonstrated project management skills. * Excellent understanding of the organization's goals and objectives. * Excellent analytical and creative problem-solving skills. * Excellent written and oral communication skills. * Excellent listening and interpersonal skills. * Logical and efficient with a keen attention to detail. * Ability to conduct research into systems issues and products as required. * Ability to communicate ideas in both technical and user-friendly language. * Highly self-motivated and directed. * Ability to effectively prioritize and execute tasks in a high-pressure environment. * Strong customer service orientation. * Extensive experience working in a team-oriented, collaborative environment.#LI-MS #LI-MS #LI-REMOTE What C&F will bring to you * Competitive compensation package * Generous 401K employer match * Employee Stock Purchase plan with employer matching * Generous Paid Time Off * Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family's wellness, including your physical, mental and financial wellbeing * A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path * A dynamic, ambitious, fun and exciting work environment * We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community At C&F you will BELONG If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know. Belonging at C&F, is a mindset. It's about fostering a culture of inclusion and connection, where everyone feels valued, heard, and empowered to thrive and where our social impact efforts help strengthen the communities where we live and work. For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit **************************************************************** for more information. Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $87,000 to a maximum of $127,600. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee's contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs. Responsibilities The Senior Business Analyst participates on a small team of 2-5 business analysts contributing to the planning, design, development, and launching of efficient business, financial, and operations systems in support of core organizational functions and business processes. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. The Senior Business Analyst role requires an advanced understanding of insurance workflows and systems. The successful candidate will be highly motivated, possess an entrepreneurial spirit, have a service mentality, and be comfortable in a fast-paced environment. The Senior Business Analyst is a member of the Surplus & Specialty Lines (SSL) Digital Services team, supporting the Underwriting, Claims and Billing & Collections business units. SSL underwrites both admitted and non-admitted business for General Liability, Auto, and Excess/Umbrella lines of business across multiple industry verticals, including Contracting, Transportation, Energy, Security, and Environmental. What you will do: Strategy & Planning - Participate in meetings with business stakeholders to identify business, financial, and operations goals/objectives and priorities, system requirements, and identify existing issues. - Participate in roadmap planning activities, as required. - Collaborate with business and IT (Information Technology) Stakeholders in the planning, design, development, and deployment of new applications, and enhancements to existing applications. - Facilitate or lead design sessions to prototype new systems to enhance business processes, operations, and information process flow. - Reviews the effectiveness and efficiency of the user experience for existing systems and develops strategies for improving or further leveraging these systems. - Establish and manage scope and parameters of systems analysis to define predictable outcomes and action plans. - Participate in research of third-party software products to support purchase or build decisions. - Conduct analysis to make recommendations or suggest alternatives that address existing and potential trouble areas in operating systems and processes across the organization. Execution & Delivery - Collaborate with project team to establish and manage the project timeline, delivery milestones, and communication plan for reporting project status. - Provide systems models, requirement specifications, diagrams, and charts to provide direction to development and quality assurance teams, as required. - Track and manage issues based on the findings, complete with probable causes and viable solutions. - Collaborate with Digital Service teams to ensure compatibility and interoperability of in-house computing systems. - Coordinate testing of application systems, including quality assurance, performance, and end-user acceptance, reviews for modified and new systems, and other post-implementation support. - Provide documentation, training materials, orientation, and training to end users for all modified and new systems, as needed. What you will bring to C&F: Knowledge & Experience - Bachelor's degree and a minimum of 5+ years specialized experience working as a business analyst within the P&C insurance domain - Extensive experience in overseeing the design, development, and implementation of Insurance software solutions, systems, or products in support of underwriting, financial or claims application systems. - Good understanding of P&C Insurance domain, preferably Commercial or Specialty Insurance - Prior experience working as a P&C Underwriter is preferred - Prior Binding Authority underwriting experience is a plus - Demonstrated project management skills. - Excellent understanding of the organization's goals and objectives. - Excellent analytical and creative problem-solving skills. - Excellent written and oral communication skills. - Excellent listening and interpersonal skills. - Logical and efficient with a keen attention to detail. - Ability to conduct research into systems issues and products as required. - Ability to communicate ideas in both technical and user-friendly language. - Highly self-motivated and directed. - Ability to effectively prioritize and execute tasks in a high-pressure environment. - Strong customer service orientation. - Extensive experience working in a team-oriented, collaborative environment.#LI-MS #LI-MS #LI-REMOTE

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry. Our most valuable asset is our people: more than 2500 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards for four years running, including the 2025-2026 Great Place to Work Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion.In additon to also winning Fortune's Best Places to Work for Parents. C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: ************** Job Description Information about the Role, Line of Business and Team: The Events & Sponsorships Director role works with the VP, Events & Sponsorships and our Marketing & Corporate Communications team to support A&H's Travel Insured International (TII) division to develop, execute and manage B-to-B and B-to-C events, sponsorships and tradeshows that support their business needs and strategic goals, and other areas as capacity permits. What you will do: Curate conferences, webinars, sponsorships, events and tradeshows that showcase TII's expertise in travel insurance and foster industry thought leadership Engage and manage internal and client-facing events for TII which meet their needs and objectives, with incredible attention to detail and a creative and innovative mindset Build trust and credibility for the Events & Sponsorship function across TII by developing strong client relationships and executing with excellence Deliver planning, idea creation, strong execution and post analysis recommendations while understanding client goals that move the business needle and raise C&F's profile Create events & sponsorship Cvent registration sites, surveys, mobile event apps, reporting, budgeting, and post-event analysis Engage Marketing team to support design, marketing and messaging, PR and digital assets, helping deliver connected marketing, as needed Work with TII business leads to capture ROI/ROE via Salesforce, Surveys, and other C&F platforms (connecting the dots) Manage events & sponsorships budgets and invoices throughout the planning lifecycle Assist with new requests for custom promotional items as needed What YOU will bring to C&F: Ability to manage multiple projects independently Ability to manage and influence internal and external events, and deliver value for C&F Ability to negotiate and deliver maximum corporate value for sponsorship agreements Ability to effectively manage external vendor relationships Ability to manage multiple budgets and complex expenses in an accurate and timely manner A proactive attitude with a responsive and client-focused nature A sense of urgency, detail-oriented, and the ability to prioritize Ability to work in a fast-paced environment, while managing multiple projects and deadlines Ability to use creative and critical thinking to identify and solve problems Demonstrated ability to work with change and ambiguity Excellent verbal, written, and presentation skills Ability to think outside the box Strong organization, planning, project management, and time management skills Excellent collaboration, relationship-building and interpersonal skills Strong organizational skills and ability to function autonomously and effectively Understanding of corporate culture and ability to work well across organizational lines Drive and role model C&F values and core competencies Other duties as assigned Requirements: Bachelor's degree in a related field or equivalent experience required 10+ years of overall related experience 7-10+ years' experience as a Corporate Event Planner, preferably in Insurance and/or Financial Services Industry Experience in assessing and managing small to large sponsorships Ability to travel up to 30 - 50%, domestic Experience in managing events of all sizes, including internal and external meetings and conferences, marquis events, industry conferences, and more Knowledge in Microsoft Office products, including Excel, PowerPoint, Word, Outlook, etc. Cvent knowledge, super user desired CMP (Certified Meeting Professional) Designation preferred Knowledge of CRM platforms (Salesforce) and Constant Contact, or other email distribution platforms a plus #LI-MS #LI-REMOTE What C&F will bring to you Competitive compensation package Generous 401K employer match Employee Stock Purchase plan with employer matching Generous Paid Time Off Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family's wellness, including your physical, mental and financial wellbeing A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path A dynamic, ambitious, fun and exciting work environment We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community At C&F you will BELONG If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know. Belonging at C&F, is a mindset. It's about fostering a culture of inclusion and connection, where everyone feels valued, heard, and empowered to thrive and where our social impact efforts help strengthen the communities where we live and work. For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit **************************************************************** for more information. Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $100,700 to a maximum of $147,700. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee's contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.

Travel Insured International (TII), a Crum & Forster company, is hiring a Business Development Manager, Midwest on our Sales and Account Management team. Travel Insured International is a leading travel insurance provider with more than 30 years in business. As a key component of our Specialty Business Unit, within the Accident & Health division, TII provides travel protection plans to help each individual travel confidently. Travel Insured International is proud to offer products to consumers and to agency partners of all sizes. We're committed to providing dependable coverage, great value, and end-to-end satisfaction for all customers. As a Business Development Manager, Midwest you will be responsible for representing and selling Travel Insured International products in your assigned territory to the travel agency community. The Business Development Manager will develop and enhance strong agency relationships and mutually beneficial partnerships with the objective of growing incremental revenue and profitability. Accounts typically produce between $5k-$500k annually in travel insurance premium. The Business Development Manager, Midwest will take a consultative selling approach with travel agencies and travel advisor to identify share shift opportunities from our competition, leverage preferred relationships, and execute engagement plans to grow incremental revenue. This is a 100% remote role. Job Description What you will do: Achieve and exceed sales targets by effectively managing territory and growing high-potential accounts. Attend and actively participate in regional sales meetings, training sessions for agency partners, and Quarterly Business Reviews (QBR). Coordinate and oversee marketing initiatives executed by travel partners. Create brand loyalty through joint marketing plans, agency education, and product differentiation. Develop and execute penetration strategies aligned with company sales strategy. Develop strategic partnerships with travel agents and agencies in assigned territory. Document all activities in Salesforce, including maintaining territory database and managing communication. Drive measurable growth and engagement across a territory of typically between 300-350 accounts. Gain revenue commitments and execute implementation plans with agencies. Leverage technology and social media platforms for training and engagement. Maintain engagement plans for top-tier accounts. Manage sales and cooperative marketing budget within established guidelines. Promote distribution through TII's booking platforms in line with established goals. Respond promptly to agent needs, resolve issues, and provide superior follow-up. Evaluate ROI of trade shows and consumer events; participate as identified. Represent TII at events, trade shows, and industry functions to cultivate new business opportunities. Utilize all reporting tools which include analysis of profitability, trends, and goal tracking, biweekly reports summarizing competitive environment, trends, and observations and expense reports. Utilize a consultative sales approach to match agency needs with TII's product offerings, including proactive outreach activities (calls, emails, virtual meetings). Perform other duties or special projects as assigned What YOU will bring to C&F: Advanced ability to Influence the Sale: ability to convince current and prospective partners to represent and promote TII's products. Advanced Relationship Management skills: superior interpersonal skills and the ability to work effectively and cultivate deep, trusted relationships both internally and externally, with a focus on consortia partners, host agencies, travel advisor networks. Ability to collaborate effectively with cross-functional teams, including product, marketing, finance, and technology, to align business development strategies with company objectives. Advanced Communication skills: strong verbal and written communication skills. Ability to deliver professional presentations, engagement and influence decision-makers at all levels within consortia and travel trade partners. Advanced ability to demonstrate resilience: Maintains a high level of commitment to personally getting things done, assuming personal responsibility for achieving outcomes and works effectively with little direction. Dependable and responsible. Advanced negotiation skills Advanced skill of Driving for results: Self-assured, responds confidently to objections, and does not give up easily. Proven ability to meet and exceed sales targets, with experience analyzing sales performance and optimizing strategies to drive continuous growth. Intermediate ability to deliver results: ability to focus on the bottom line and push self and others to meet established goals and KPI's. Requirements: A bachelor's degree or equivalent experience is required Minimum 3 years in travel or hospitality sales are required Experience working with consortia partners (such as Westa, MAST, TravelSavers, Affluent Travel Collection, NEST, ASTA, Travel Leaders Network, Signature Travel Network, Virtuoso, Ensemble, Chase Travel Group) is preferred Proficiency with Microsoft Office Suite, including Intermediate level skills with Excel, Outlook, Word, PowerPoint, Teams and One Note is required. Knowledge of or ability with Salesforce.com, or related CRM (Customer Relationship Management) and e-commerce channels is required. A Personal Lines or Property/Casualty Lines License is preferred. Training is provided internally. Travel a minimum of 50% of the time is required by car, plane, and/or train, including evenings and weekends, both domestically and internationally; must have a current passport Ability to attend multiple conferences/events per year, which may include international travel Must be geographically based within assigned territory, the Midwest region (100% remote) What C&F will bring to you Competitive compensation package Generous 401K employer match Employee Stock Purchase plan with employer matching Generous Paid Time Off Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family's wellness, including your physical, mental and financial wellbeing A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path A dynamic, ambitious, fun and exciting work environment We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community At C&F you will BELONG If you require special accommodations, please let us know. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know. Belonging at C&F, is a mindset. It's about fostering a culture of inclusion and connection, where everyone feels valued, heard, and empowered to thrive and where our social impact efforts help strengthen the communities where we live and work. For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit **************************************************************** for more information. Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $71,300.00 to a maximum of $134,000.00. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee's contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs. #LI-BS1 #LI-REMOTE

Since 2000, Crum & Forster's Accident & Health division (A&H) has offered a diverse portfolio of specialty insurance and reinsurance products nationwide. We place a strong focus on product development and creative distribution methods, along with excellent client service and support. In addition to our robust domestic portfolio, which spans both special risk and medical solutions, A&H works on an international basis through various partnerships. Our global capabilities provide our partners with even broader flexibility in underwriting solutions. The qualities and capabilities of Crum & Forster Accident & Health demonstrate our philosophy of building meaningful, long-term partnerships and our dedication to providing alternative strategies in an ever-changing insurance market Job Description The Compliance Department is responsible for the submission of product filings (forms/rates/rules) to the respective state departments of insurance to support profitable business growth, as well as reviewing marketing materials for adherence to the various state unfair trade practices and advertising guidelines. In addition, the Compliance department works with the underwriting areas in ensuring that all policies and/or certificates are properly issued. The Compliance Analyst should be comfortable operating independently and in team-settings, and is responsible for drafting and filing policy forms, including benefit designs, schedules, and general provisions as well as reviewing advertising/marketing materials to ensure compliance with laws, regulations, and company guidelines, an all laws and regulations and are in accordance with our guidelines and ensuring consistency with product parameters and can identify and address problematic language, in line with current regulatory requirements and market standards. The Compliance Analyst operates under the direction of the Compliance Manager and is responsible for the maintenance and regulatory compliance of assigned Accident & Health (A&H) and some Property & Casualty (P&C) products offered by Crum & Forster A&H Division. What you will do: * Review advertising materials, including websites, to ensure compliance with internal standards and state regulatory guidelines, within established timeframes and utilizing tools available * Lead the advertising review coordination process, communicating and collaborating effectively with both internal and external partners and escalating to management where required * Analyze with the ability to identify problematic language in marketing/advertisements as identified by guidelines applicable to that product * Identify and apply guidelines to social media and other new marketing channels * Respond timely to customer requests and where applicable, leverage technology to streamline the review process * Draft and file policy forms reflecting underwriting intent and consistent with regulatory requirements and current market standards for assigned lines of business, with support from Management where required * Develop issue instructions and translate approved filings into product fulfillment and ensure that the approved product is operationalized * Respond to routine compliance-related requests and inquiries from the various business areas in a timely fashion * Review and assess regulatory changes, including statutes, regulations, bulletins, and industry trends, to determine filing and regulatory requirements * Stay current on developments affecting marketing, product design, development, and filing requirements * Establish and maintain strong relationships with internal business units, external partners (such as TPAs and MGUs), and foster teamwork across the organization * Perform other related duties, including short- or long-term projects, as assigned by the manager What YOU will bring to C&F: * Excellent organizational, verbal, and written communication as well as interpersonal skills * Flexible and open to an ever changing, fast paced environment, based on the value of the business to the Division and direction of Manager * Ability to work independently, prioritize and organize own work to meet deadlines * Meticulous with a high degree of accuracy and ability to multitask * Ability to manage conflict tactfully and effectively * Strong research, decision-making, and analytical skills Requirements: * Bachelor's or equivalent experience required * 3-5 or more years of equivalent work experience in the insurance industry, ideally with direct exposure to one or more of the following A&H product lines: Travel, Ancillary Benefits, Stop Loss, Occupational Risk, Travel Medical, Special Risk, Pet, and/or Life Insurance * Demonstrated knowledge of insurance compliance laws and regulations; A&H Travel knowledge preferred * Proficient in Microsoft Office software, including Microsoft Word, Outlook, and Excel What C&F will bring to you * Competitive compensation package * Generous 401K employer match * Employee Stock Purchase plan with employer matching * Generous Paid Time Off * Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family's wellness, including your physical, mental and financial wellbeing * A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path * A dynamic, ambitious, fun and exciting work environment * We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community At C&F you will BELONG If you require special accommodations, please let us know. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know. Belonging at C&F, is a mindset. It's about fostering a culture of inclusion and connection, where everyone feels valued, heard, and empowered to thrive and where our social impact efforts help strengthen the communities where we live and work. For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit **************************************************************** for more information. Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $53,200.00 to a maximum of $100,000.00. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee's contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs. #LI-BS1 #LI-REMOTE Responsibilities The Compliance Department is responsible for the submission of product filings (forms/rates/rules) to the respective state departments of insurance to support profitable business growth, as well as reviewing marketing materials for adherence to the various state unfair trade practices and advertising guidelines. In addition, the Compliance department works with the underwriting areas in ensuring that all policies and/or certificates are properly issued. The Compliance Analyst should be comfortable operating independently and in team-settings, and is responsible for drafting and filing policy forms, including benefit designs, schedules, and general provisions as well as reviewing advertising/marketing materials to ensure compliance with laws, regulations, and company guidelines, an all laws and regulations and are in accordance with our guidelines and ensuring consistency with product parameters and can identify and address problematic language, in line with current regulatory requirements and market standards. The Compliance Analyst operates under the direction of the Compliance Manager and is responsible for the maintenance and regulatory compliance of assigned Accident & Health (A&H) and some Property & Casualty (P&C) products offered by Crum & Forster A&H Division. What you will do: - Review advertising materials, including websites, to ensure compliance with internal standards and state regulatory guidelines, within established timeframes and utilizing tools available - Lead the advertising review coordination process, communicating and collaborating effectively with both internal and external partners and escalating to management where required - Analyze with the ability to identify problematic language in marketing/advertisements as identified by guidelines applicable to that product - Identify and apply guidelines to social media and other new marketing channels - Respond timely to customer requests and where applicable, leverage technology to streamline the review process - Draft and file policy forms reflecting underwriting intent and consistent with regulatory requirements and current market standards for assigned lines of business, with support from Management where required - Develop issue instructions and translate approved filings into product fulfillment and ensure that the approved product is operationalized - Respond to routine compliance-related requests and inquiries from the various business areas in a timely fashion - Review and assess regulatory changes, including statutes, regulations, bulletins, and industry trends, to determine filing and regulatory requirements - Stay current on developments affecting marketing, product design, development, and filing requirements - Establish and maintain strong relationships with internal business units, external partners (such as TPAs and MGUs), and foster teamwork across the organization - Perform other related duties, including short- or long-term projects, as assigned by the manager What YOU will bring to C&F: - Excellent organizational, verbal, and written communication as well as interpersonal skills - Flexible and open to an ever changing, fast paced environment, based on the value of the business to the Division and direction of Manager - Ability to work independently, prioritize and organize own work to meet deadlines - Meticulous with a high degree of accuracy and ability to multitask - Ability to manage conflict tactfully and effectively - Strong research, decision-making, and analytical skills Requirements: - Bachelor's or equivalent experience required - 3-5 or more years of equivalent work experience in the insurance industry, ideally with direct exposure to one or more of the following A&H product lines: Travel, Ancillary Benefits, Stop Loss, Occupational Risk, Travel Medical, Special Risk, Pet, and/or Life Insurance - Demonstrated knowledge of insurance compliance laws and regulations; A&H Travel knowledge preferred - Proficient in Microsoft Office software, including Microsoft Word, Outlook, and Excel

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry. Our most valuable asset is our people: more than 2500 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards for four years running, including the 2025-2026 Great Place to Work Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion. C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: ************** Job Description As a Director, Product Management in the Portfolio Delivery area of our Transformation Management team, you will lead the strategic direction, development, and delivery of multiple insurance products and process improvement initiatives. You will oversee a team of Product Owners, guiding them in translating business objectives into actionable technology solutions that drive operational excellence and business value. This role requires a blend of visionary leadership, hands-on portfolio management, and deep insurance industry expertise. Position in the Organization: * Direct Reports: Product Owners * Cross-Functional Leadership: Leads multi-disciplinary teams across Underwriting, IT, Operations, Claims, and Portfolio Management * Executive Visibility: Regular presentations to senior leadership and executive management * Key Partnerships: Underwriting, IT Development, Operations, Portfolio Management, Claims What you will do: Product Strategy & Roadmap Leadership (35%) * Develop and maintain a comprehensive portfolio roadmap aligned with enterprise transformation goals and business priorities * Oversee prioritization of product features and initiatives based on business value, regulatory requirements, and technical feasibility * Ensure alignment of product delivery with strategic objectives across the business units * Define and monitor portfolio-level success metrics and KPIs Team Leadership & Agile Delivery (25%) * Mentor and develop Product Owners, fostering a culture of accountability, innovation, and continuous improvement * Oversee Agile delivery processes, ensuring best practices in backlog management, sprint planning, and program increment (PI) alignment * Facilitate cross-team collaboration to resolve dependencies and optimize resource allocation Stakeholder Engagement & Change Management (20%) * Build strong partnerships with business leaders, technology teams, and external vendors * Lead change management efforts for major product rollouts, including communication, training, and user adoption strategies * Serve as the escalation point for complex operational or technical issues Operational Excellent & Analytics (10%) * Champion operational efficiency and process optimization across platforms and teams * Analyze portfolio performance data to identify opportunities for improvement and innovation * Support business continuity and disaster recovery planning for critical systems Governance & Compliance (10%) * Ensure all product and portfolio initiatives comply with insurance regulatory requirements * Maintain documentation and reporting standards for audit and compliance purposes What you will bring to C&F: * Bachelor's degree and 10+ years of experience in insurance operations, product management, or transformation leadership * Proven track record in leading cross-functional teams and managing complex product portfolios * Deep understanding of Agile methodologies and experience in scaled Agile environments * Strong analytical, strategic planning, and decision-making skills * Excellent communication and presentation abilities for executive and technical audiences Preferred Skills * Experience with Duck Creek or similar policy administration systems * Advanced certifications (e.g., Certified Scrum Product Owner, PMP, Lean Six Sigma) * Experience with JIRA, Confluence, and portfolio management tools * Demonstrated success in leading operational transformation initiatives Career Development Opportunities * Opportunities to lead enterprise-wide strategic initiatives * Exposure to executive decision-making and technology strategy Work Environment & Schedule * Occasional travel to other C&F locations for strategic planning and collaboration (10%) * Participation in quarterly PI planning and implementation weekends (4-6 times annually) #LI-MS #LI-REMOTE What C&F will bring to you * Competitive compensation package * Generous 401K employer match * Employee Stock Purchase plan with employer matching * Generous Paid Time Off * Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family's wellness, including your physical, mental and financial wellbeing * A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path * A dynamic, ambitious, fun and exciting work environment * We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community At C&F you will BELONG If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know. Belonging at C&F, is a mindset. It's about fostering a culture of inclusion and connection, where everyone feels valued, heard, and empowered to thrive and where our social impact efforts help strengthen the communities where we live and work. For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit **************************************************************** for more information. Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $116,600 to a maximum of $171,100. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee's contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs. Responsibilities As a Director, Product Management in the Portfolio Delivery area of our Transformation Management team, you will lead the strategic direction, development, and delivery of multiple insurance products and process improvement initiatives. You will oversee a team of Product Owners, guiding them in translating business objectives into actionable technology solutions that drive operational excellence and business value. This role requires a blend of visionary leadership, hands-on portfolio management, and deep insurance industry expertise. Position in the Organization: - Direct Reports: Product Owners - Cross-Functional Leadership: Leads multi-disciplinary teams across Underwriting, IT, Operations, Claims, and Portfolio Management - Executive Visibility: Regular presentations to senior leadership and executive management - Key Partnerships: Underwriting, IT Development, Operations, Portfolio Management, Claims What you will do: Product Strategy & Roadmap Leadership (35%) - Develop and maintain a comprehensive portfolio roadmap aligned with enterprise transformation goals and business priorities - Oversee prioritization of product features and initiatives based on business value, regulatory requirements, and technical feasibility - Ensure alignment of product delivery with strategic objectives across the business units - Define and monitor portfolio-level success metrics and KPIs Team Leadership & Agile Delivery (25%) - Mentor and develop Product Owners, fostering a culture of accountability, innovation, and continuous improvement - Oversee Agile delivery processes, ensuring best practices in backlog management, sprint planning, and program increment (PI) alignment - Facilitate cross-team collaboration to resolve dependencies and optimize resource allocation Stakeholder Engagement & Change Management (20%) - Build strong partnerships with business leaders, technology teams, and external vendors - Lead change management efforts for major product rollouts, including communication, training, and user adoption strategies - Serve as the escalation point for complex operational or technical issues Operational Excellent & Analytics (10%) - Champion operational efficiency and process optimization across platforms and teams - Analyze portfolio performance data to identify opportunities for improvement and innovation - Support business continuity and disaster recovery planning for critical systems Governance & Compliance (10%) - Ensure all product and portfolio initiatives comply with insurance regulatory requirements - Maintain documentation and reporting standards for audit and compliance purposes What you will bring to C&F: - Bachelor's degree and 10+ years of experience in insurance operations, product management, or transformation leadership - Proven track record in leading cross-functional teams and managing complex product portfolios - Deep understanding of Agile methodologies and experience in scaled Agile environments - Strong analytical, strategic planning, and decision-making skills - Excellent communication and presentation abilities for executive and technical audiences Preferred Skills - Experience with Duck Creek or similar policy administration systems - Advanced certifications (e.g., Certified Scrum Product Owner, PMP, Lean Six Sigma) - Experience with JIRA, Confluence, and portfolio management tools - Demonstrated success in leading operational transformation initiatives Career Development Opportunities - Opportunities to lead enterprise-wide strategic initiatives - Exposure to executive decision-making and technology strategy Work Environment & Schedule - Occasional travel to other C&F locations for strategic planning and collaboration (10%) - Participation in quarterly PI planning and implementation weekends (4-6 times annually) #LI-MS #LI-REMOTE

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+"(Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry. Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the 2024 Great Place to Work Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion. C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: ************** Job Description Surplus and Specialty - Transportation - Specialty Auto - Fully remote Summary Responsible for review and analysis of underwriting data to build and maintain a profitable book of business within the Transportation - Specialty Auto segment. Manages broker and agent relationships through continued customer service and marketing activities. Collaborates with colleagues to achieve departmental goals. Minimum Duties & Responsibilities • Meet profitability, retention, and written premium goals determined by the department• Makes independent decisions within underwriting letter of authority and maintains proper file documentation• Assist in managing renewals of the existing Specialty Auto portfolio• Assist team lead in triaging and underwriting new business opportunities• Assist in developing annual business goals for assigned agents/producers. Responsible for analyzing results and maintaining accountability of agency partners within the department• Has an in-depth knowledge of department products and services• Can clearly articulate the department's value proposition• Participates in training and initiatives to develop knowledge base. May participate in projects• Travel may be required• Other duties as assigned Recommended Education & Requirements * Bachelor's degree and 5+ years of underwriting experience preferred and/or 5+ years of related insurance experience with pursuit of underwriting certifications (e.g., CPCU)• Experience underwriting tow truck operations preferred• Effectively displays ability to build and foster broker and agency relationships and manage accounts and referrals for assigned territory • Possess a solid understanding of the transportation related coverage forms and endorsements (e.g., Motor Carrier Coverage Form, Motor Truck Cargo Coverage form, Commercial General Liability, UM/UIM/PIP/Med Pay rules, and endorsements)• Possesses strong communication and analytical skills to pursue new business and manage a renewal book.• Strong knowledge of Transportation underwriting, within primary transportation • Experience operating independently within their given authority level• Proficient in software needed to succeed in department.• Excellent organizational and time management skills.• Possesses or is pursuing underwriting and industry designations applicable to area of specialization.• Demonstrated ability to work autonomously in a remote work setting What C&F will bring to you At C&F you will BELONG We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodation, please let us know. For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit **************************************************************** for more information. Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $50,600 to a maximum of $95,300. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee's contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs. * Flexible work arrangements. * Competitive compensation package. * Generous 401K employer match. * Employee Stock Purchase plan with employer matching. * Generous Paid Time Off. * Excellent benefits that go beyond health, dental & vision. Our Wellness programs focus on your family's complete wellness, including your physical and mental wellbeing * A core C&F principle is that you manage your career. To support your development, we have a wealth of ways for you to keep learning, including tuition reimbursement, industry related certifications and professional training available to you. * A dynamic, ambitious, fun and exciting work environment. * A spirit of social responsibility, matching donation program, volunteer opportunities, and an employee driven corporate giving. #LI-JA1 #LI-Remoterosc Responsibilities Surplus and Specialty - Transportation - Specialty Auto - Fully remote Summary Responsible for review and analysis of underwriting data to build and maintain a profitable book of business within the Transportation - Specialty Auto segment. Manages broker and agent relationships through continued customer service and marketing activities. Collaborates with colleagues to achieve departmental goals. Minimum Duties & Responsibilities • Meet profitability, retention, and written premium goals determined by the department • Makes independent decisions within underwriting letter of authority and maintains proper file documentation • Assist in managing renewals of the existing Specialty Auto portfolio • Assist team lead in triaging and underwriting new business opportunities • Assist in developing annual business goals for assigned agents/producers. Responsible for analyzing results and maintaining accountability of agency partners within the department • Has an in-depth knowledge of department products and services • Can clearly articulate the department's value proposition • Participates in training and initiatives to develop knowledge base. May participate in projects • Travel may be required • Other duties as assigned Recommended Education & Requirements • Bachelor's degree and 5+ years of underwriting experience preferred and/or 5+ years of related insurance experience with pursuit of underwriting certifications (e.g., CPCU) • Experience underwriting tow truck operations preferred • Effectively displays ability to build and foster broker and agency relationships and manage accounts and referrals for assigned territory • Possess a solid understanding of the transportation related coverage forms and endorsements (e.g., Motor Carrier Coverage Form, Motor Truck Cargo Coverage form, Commercial General Liability, UM/UIM/PIP/Med Pay rules, and endorsements) • Possesses strong communication and analytical skills to pursue new business and manage a renewal book. • Strong knowledge of Transportation underwriting, within primary transportation • Experience operating independently within their given authority level • Proficient in software needed to succeed in department. • Excellent organizational and time management skills. • Possesses or is pursuing underwriting and industry designations applicable to area of specialization. • Demonstrated ability to work autonomously in a remote work setting

Travel Insured International (TII), a Crum & Forster company, is hiring for a VP, Operations, TII. Travel Insured International is a leading travel insurance provider with more than 30 years in business. As a key component of our Specialty Business Unit, within the Accident & Health division, TII provides travel protection plans to help each individual travel confidently. Travel Insured International is proud to offer products to consumers and to agency partners of all sizes. We're committed to providing dependable coverage, great value, and customer satisfaction. Job Description TII is dramatically transforming its customer and partner support services to simplify a customer's journey through their travel insurance plan experience. Our goal is to personalize each interaction through a set of omni-channel capabilities where customer questions are answered the first time, and their experience is backed up by a best-in-class experience rating. As the Vice President, Operations, TII, you will play a pivotal role in shaping and executing TII's operational strategy to achieve key performance and scalability goals. You will have the opportunity to lead by example, foster a culture of empathy and support, and drive operational excellence across our contact center, claims administration and quality assurance departments. This is an exciting opportunity for an accomplished operations leader to make a significant impact in transforming travel insurance experiences. Reporting to the President, TII, this is a crucial role in our organization for both day-to-day operational success as well as long-term operational strategy, planning, and optimization. This leader will be responsible not only for the performance of more than a hundred individuals on the team but also for the cross-functional partnership between operations and other departments at the company, including Sales, Account Management, Marketing, Product Management, Underwriting, Strategy, PMO, Continuous Improvement, IT, Compliance and HR/Training. The VP, Operations, will also build and leverage relationships with clients to achieve the goals of the company. The work will be fast paced with evolving needs, requiring flexibility, emotional intelligence, curiosity, and grace under pressure. As you onboard and assimilate to the role, TII, A&H and C&F, you can expect to roll up your sleeves to immerse yourself in the day-to-day work of the team to understand and impact continual improvement efforts. This role sits on our Senior Executive Leadership team and is a Leader of Leaders, with 4 direct reports. What you will do: Oversee and lead Call Center, Claims, Quality Assurance and 3rd Party Vendor operational departments and functions which includes: omni-channel inbound customer service and sales, claims intake and customer service, claims adjudication, quality assurance programs for customer service and claims activities, appeal and complaint resolution, subrogation recovery activities, and third-party vendor management oversight. Direct and lead an engaged workforce including customer experience, workforce planning, training and performance management. Provide coaching and mentorship to staff to foster talent and grow the organization. Develop and oversee staffing plans to organizational budget for all functions and departments. Collaborate cross functionally with Sales, Account Management, Marketing, Product Management, Underwriting, Strategy, PMO, Continuous Improvement, IT, Compliance, HR/Training, and other teams to achieve goals and partner on their planned initiatives. Maintain operational excellence by implementing efficient processes, optimizing workflows, and leveraging technology to drive productivity and cost-effectiveness. Skillfully develop and manage relationships with external clients and partners, in collaboration with Business Development and Account Management teams. Carefully manage operational expense with an eye towards financial responsibility and company growth trajectory. Provide management and oversight of third-party vendor relationships and services, including ongoing performance management, audits, contract renewals, RFPs and business reviews. Call Center: Customer Service, Inbound Sales, Partner Support Service, Claims Customer Service Leads the development and execution of the service model including strategy, performance and employee engagement. Develop and then execute a robust 3-5-year strategic roadmap to deliver market required capabilities, emerging contact center technologies, industry best practices and innovation to support customer growth and retention outcomes. Execute roadmap to deliver enhanced self-service capabilities, increased revenue generating capacity (inbound service to sales optimization), and third-party augmentation. Develop and implement new processes to incorporate digitally enabled services that encompass consumer value chain, from plan purchase to plan engagement to claims transactions. Drive excellence in key service performance metrics, including ASA, abandonment rates, quality service scores, first call resolution, sales conversion and call center satisfaction. Collaborate and coordinate efforts with IT to continuously assess and optimize the contact center infrastructure, including maintaining direct production support and configuration responsibilities for the IVR and ancillary enterprise telephony environment. Oversee business readiness of new programs and technology in partnership with IT, Sales & Account Management, Marketing, Product and Operations. Claims Administration: First Notice of Loss (FNOL), Claims Intake Support, Adjudication Create, communicate, and drive an aligned Claims strategy with emphasis on quality adjusting practices, process automation, and customer experience delivery. Ensure effective management of all claims, processing service levels, and claims issues, provide quality management and technical oversight to ensure execution of the company's claims policies and philosophies. Drive and facilitate planning and evaluation activities including budgets, forecasts, loss costs calculations, data analytics, setting and adjusting reserves, and effective risk transfer, as applicable Exhibit keen understanding of travel insurance industry practices and trends, and of the competitive landscape. Quality Assurance: Auditing, Resolutions, Subrogation Lead a team of Quality Assurance, Appeal and Complaint Resolution, and Subrogation professionals who manage and implement effective Quality Assurance programs for TII's customer service and claims operations. Develop and execute the TII Quality Assurance strategy aimed at driving continuous process and talent improvement while delivering a return on QA resource investment. Provide guidance to audit quality control framework and maintain compliance with audit methodology, while also operating within industry best practices, applicable regulations, and internal and external professional practice expectations. Support strategic initiatives of the business as well as the larger corporate quality assurance, internal and external audit and compliance obligations. Support the preparation of responses to regulatory and compliance inquiries, complaints, and examinations. Other duties as required. What YOU will bring to C&F: Transformational Experience: Extensive experience in leading and executing transformational initiatives, driving change, and implementing innovative solutions to enhance organizational effectiveness and competitiveness. Proven Leadership Success: Demonstrated success in guiding and developing experienced leaders and their teams to maintain high levels of employee engagement. Large Team Management: Proven ability to successfully manage and lead large teams, ensuring alignment with organizational goals and fostering a high-performance culture. Outstanding Communicator: Highly effective written and verbal communication skills, including proficiency in developing and delivering presentations. Ability to tailor communication styles to different audiences, including internal cross-functional teams and external customers and partners. Strategic mindset: Proven abilities to develop and execute operational strategies aligned with the organization's goals and objectives. Aptitude for identifying trends, patterns, and operational bottlenecks to proactively address challenges and optimize processes. Analytical mindset: Thinks analytically with the ability to articulate complex ideas into clear frameworks; uses data to conduct root cause analysis and develops high quality, consumable, and consistent metrics that drive strategic objectives and priorities. Customer Centric: skilled at prioritizing the customers' needs and experiences, understanding what they want and delivering exceptional service. Has a thorough understanding of our industry, the relevant business landscape, and trends in growth and insurance environments; can spot early indicators of change and apply strategies to adapt quickly is required. Flexible and agile, comfortable with the ambiguity of a growing and transforming organization, skilled at working and building culture in remote environments. Requirements: A bachelor's degree is required 15+ years of progressive experience in Operations Management roles including the areas of: Contact Center; Claims; Quality Assurance and Vendor Management are required. 10+ years of experience in people management, which includes leadership of leaders. Experience with financial management principles, including budgeting, cost control, and revenue generation. Experience in managing operational expenses while ensuring financial responsibility and achieving profitability targets is required. In-depth knowledge and experience in call center operations, including call management, queue management, and call routing strategies is required. Understanding of contact center metrics, such as Average Handle Time (AHT), First Call Resolution (FCR), Service Level Agreement (SLA), and Customer Satisfaction (CSAT) is required. Familiarity with call center technologies, including Automatic Call Distribution (ACD) systems, Interactive Voice Response (IVR) systems, and Computer Telephony Integration (CTI) is required. Proficiency in workforce management principles and tools to optimize staffing levels, scheduling, and forecasting is required. Proficiency in data analysis and interpretation to drive data-driven decision-making and operational improvements is required. #LI-MS #LI-REMOTE What C&F will bring to you Competitive compensation package Generous 401K employer match Employee Stock Purchase plan with employer matching Generous Paid Time Off Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family's wellness, including your physical, mental and financial wellbeing A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path A dynamic, ambitious, fun and exciting work environment We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community At C&F you will BELONG If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know. Belonging at C&F, is a mindset. It's about fostering a culture of inclusion and connection, where everyone feels valued, heard, and empowered to thrive and where our social impact efforts help strengthen the communities where we live and work. For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit **************************************************************** for more information. Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $200,000 to a maximum of $250,000. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee's contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry. Our most valuable asset is our people: more than 2500 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards for four years running, including the 2025-2026 Great Place to Work Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion. C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: ************** Job Description The Senior Business Analyst participates on a small team of 2-5 business analysts contributing to the planning, design, development, and launching of efficient business, financial, and operations systems in support of core organizational functions and business processes. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. The Senior Business Analyst role requires an advanced understanding of insurance workflows and systems. The successful candidate will be highly motivated, possess an entrepreneurial spirit, have a service mentality, and be comfortable in a fast-paced environment. The Senior Business Analyst is a member of the Surplus & Specialty Lines (SSL) Digital Services team, supporting the Underwriting, Claims and Billing & Collections business units. SSL underwrites both admitted and non-admitted business for General Liability, Auto, and Excess/Umbrella lines of business across multiple industry verticals, including Contracting, Transportation, Energy, Security, and Environmental. What you will do: Strategy & Planning Participate in meetings with business stakeholders to identify business, financial, and operations goals/objectives and priorities, system requirements, and identify existing issues. Participate in roadmap planning activities, as required. Collaborate with business and IT (Information Technology) Stakeholders in the planning, design, development, and deployment of new applications, and enhancements to existing applications. Facilitate or lead design sessions to prototype new systems to enhance business processes, operations, and information process flow. Reviews the effectiveness and efficiency of the user experience for existing systems and develops strategies for improving or further leveraging these systems. Establish and manage scope and parameters of systems analysis to define predictable outcomes and action plans. Participate in research of third-party software products to support purchase or build decisions. Conduct analysis to make recommendations or suggest alternatives that address existing and potential trouble areas in operating systems and processes across the organization. Execution & Delivery Collaborate with project team to establish and manage the project timeline, delivery milestones, and communication plan for reporting project status. Provide systems models, requirement specifications, diagrams, and charts to provide direction to development and quality assurance teams, as required. Track and manage issues based on the findings, complete with probable causes and viable solutions. Collaborate with Digital Service teams to ensure compatibility and interoperability of in-house computing systems. Coordinate testing of application systems, including quality assurance, performance, and end-user acceptance, reviews for modified and new systems, and other post-implementation support. Provide documentation, training materials, orientation, and training to end users for all modified and new systems, as needed. What you will bring to C&F: Knowledge & Experience Bachelor's degree and a minimum of 5+ years specialized experience working as a business analyst within the P&C insurance domain Extensive experience in overseeing the design, development, and implementation of Insurance software solutions, systems, or products in support of underwriting, financial or claims application systems. Good understanding of P&C Insurance domain, preferably Commercial or Specialty Insurance Prior experience working as a P&C Underwriter is preferred Prior Binding Authority underwriting experience is a plus Demonstrated project management skills. Excellent understanding of the organization's goals and objectives. Excellent analytical and creative problem-solving skills. Excellent written and oral communication skills. Excellent listening and interpersonal skills. Logical and efficient with a keen attention to detail. Ability to conduct research into systems issues and products as required. Ability to communicate ideas in both technical and user-friendly language. Highly self-motivated and directed. Ability to effectively prioritize and execute tasks in a high-pressure environment. Strong customer service orientation. Extensive experience working in a team-oriented, collaborative environment.#LI-MS #LI-MS #LI-REMOTE What C&F will bring to you Competitive compensation package Generous 401K employer match Employee Stock Purchase plan with employer matching Generous Paid Time Off Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family's wellness, including your physical, mental and financial wellbeing A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path A dynamic, ambitious, fun and exciting work environment We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community At C&F you will BELONG If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know. Belonging at C&F, is a mindset. It's about fostering a culture of inclusion and connection, where everyone feels valued, heard, and empowered to thrive and where our social impact efforts help strengthen the communities where we live and work. For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit **************************************************************** for more information. Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $87,000 to a maximum of $127,600. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee's contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry. Our most valuable asset is our people: more than 2500 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards for four years running, including the 2025-2026 Great Place to Work Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion. C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: ************** Job Description As a Technical Product Owner within our Transformation Management team, you will serve as the crucial bridge between our business and technology teams, spearheading the development and optimization of our processes and technical assets to support the business objectives. You will translate complex business requirements into actionable product features while advocating for exceptional user experiences, operational efficiency, and business value creation. This role balances strategic product vision with hands-on implementation to ensure technology solutions meet the business goals. Position in the Organization: * Individual Contributor * Cross-Functional Leadership: Leads product development teams without direct authority * Key Partnerships: Underwriting, IT Development, Operations, Portfolio Management, Claims * Executive Visibility: Regular presentations to Operations leadership What you will do: Product Strategy & Roadmap Management (40%) * Partner with business leadership to develop and maintain a comprehensive product roadmap aligned with operational and business objectives * Prioritize features based on business value, technical constraints, and regulatory requirements * Balance competing priorities across multiple insurance products while managing stakeholder expectations * Collaborate with Portfolio Management to ensure alignment with enterprise-wide initiatives * Define measurable success criteria for product implementations and track outcomes Agile Delivery Management (30%) * Serve as the accountable owner for the product backlog, ensuring clarity, transparency, and continual prioritization * Author clear, business requirements with comprehensive acceptance criteria * Lead Agile ceremonies including backlog refinement and sprint reviews * Coordinate with Program Increment (PI) Planning sessions to ensure alignment with broader delivery timelines * Collaborate with QA teams and conduct User Acceptance Testing prior to deployment Stakeholder Management & Change Enablement (20%) * Develop and execute comprehensive change management plans for implementations * Design and deliver targeted training sessions for stakeholders during product rollouts * Create user adoption metrics and track progress against implementation goals * Facilitate regular feedback sessions with end users to drive continuous improvement * Serve as the primary escalation point for operational issues related to implemented products * Develop communications that clearly articulate value proposition and benefits to end users Operational Excellence and Analytics (10%) * Establish and monitor KPIs for product performance and operational efficiency * Identify optimization opportunities across platforms to improve workflow efficiency * Support disaster recovery planning and business continuity for critical systems What you will bring to C&F: * 6+ years of experience in insurance operations, underwriting, or product management * Working knowledge of Agile methodologies and experience in Scrum environments * Demonstrated ability to translate complex business requirements into clear user stories * Strong analytical capabilities with data-informed decision-making skills * Excellent communication and presentation skills for technical and non-technical audiences Preferred Skills * Direct experience with Duck Creek or similar policy administration systems * Certified Scrum Product Owner (CSPO) or similar certification * Experience with JIRA, Confluence, and product management tools * Experience leading operational transformation initiatives * Knowledge of underwriting workflows and decision processes * Understanding of insurance regulatory requirements and their impact on product development Career Development Opportunities * Senior Product Owner with expanded product portfolio * Product Manager overseeing multiple product owners * Operations Leadership roles focusing on broader transformation initiatives * Technology Strategy roles connecting business needs with technical capabilities Work Environment & Schedule * Occasional travel to other C&F locations for collaborative planning sessions (10%) * Regular participation in PI planning events (quarterly) * Support during implementation weekends (scheduled 4-6 times annually) #LI-MS #LI-RESMOTE What C&F will bring to you * Competitive compensation package * Generous 401K employer match * Employee Stock Purchase plan with employer matching * Generous Paid Time Off * Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family's wellness, including your physical, mental and financial wellbeing * A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path * A dynamic, ambitious, fun and exciting work environment * We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community At C&F you will BELONG If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know. Belonging at C&F, is a mindset. It's about fostering a culture of inclusion and connection, where everyone feels valued, heard, and empowered to thrive and where our social impact efforts help strengthen the communities where we live and work. For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit **************************************************************** for more information. Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $87,000 to a maximum of $127,600. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee's contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs. Responsibilities As a Technical Product Owner within our Transformation Management team, you will serve as the crucial bridge between our business and technology teams, spearheading the development and optimization of our processes and technical assets to support the business objectives. You will translate complex business requirements into actionable product features while advocating for exceptional user experiences, operational efficiency, and business value creation. This role balances strategic product vision with hands-on implementation to ensure technology solutions meet the business goals. Position in the Organization: - Individual Contributor - Cross-Functional Leadership: Leads product development teams without direct authority - Key Partnerships: Underwriting, IT Development, Operations, Portfolio Management, Claims - Executive Visibility: Regular presentations to Operations leadership What you will do: Product Strategy & Roadmap Management (40%) - Partner with business leadership to develop and maintain a comprehensive product roadmap aligned with operational and business objectives - Prioritize features based on business value, technical constraints, and regulatory requirements - Balance competing priorities across multiple insurance products while managing stakeholder expectations - Collaborate with Portfolio Management to ensure alignment with enterprise-wide initiatives - Define measurable success criteria for product implementations and track outcomes Agile Delivery Management (30%) - Serve as the accountable owner for the product backlog, ensuring clarity, transparency, and continual prioritization - Author clear, business requirements with comprehensive acceptance criteria - Lead Agile ceremonies including backlog refinement and sprint reviews - Coordinate with Program Increment (PI) Planning sessions to ensure alignment with broader delivery timelines - Collaborate with QA teams and conduct User Acceptance Testing prior to deployment Stakeholder Management & Change Enablement (20%) - Develop and execute comprehensive change management plans for implementations - Design and deliver targeted training sessions for stakeholders during product rollouts - Create user adoption metrics and track progress against implementation goals - Facilitate regular feedback sessions with end users to drive continuous improvement - Serve as the primary escalation point for operational issues related to implemented products - Develop communications that clearly articulate value proposition and benefits to end users Operational Excellence and Analytics (10%) - Establish and monitor KPIs for product performance and operational efficiency - Identify optimization opportunities across platforms to improve workflow efficiency - Support disaster recovery planning and business continuity for critical systems What you will bring to C&F: - 6+ years of experience in insurance operations, underwriting, or product management - Working knowledge of Agile methodologies and experience in Scrum environments - Demonstrated ability to translate complex business requirements into clear user stories - Strong analytical capabilities with data-informed decision-making skills - Excellent communication and presentation skills for technical and non-technical audiences Preferred Skills - Direct experience with Duck Creek or similar policy administration systems - Certified Scrum Product Owner (CSPO) or similar certification - Experience with JIRA, Confluence, and product management tools - Experience leading operational transformation initiatives - Knowledge of underwriting workflows and decision processes - Understanding of insurance regulatory requirements and their impact on product development Career Development Opportunities - Senior Product Owner with expanded product portfolio - Product Manager overseeing multiple product owners - Operations Leadership roles focusing on broader transformation initiatives - Technology Strategy roles connecting business needs with technical capabilities Work Environment & Schedule - Occasional travel to other C&F locations for collaborative planning sessions (10%) - Regular participation in PI planning events (quarterly) - Support during implementation weekends (scheduled 4-6 times annually) #LI-MS #LI-RESMOTE

Since 2000, Crum & Forster's Accident & Health division (A&H) has offered a diverse portfolio of specialty insurance and reinsurance products nationwide. We place a strong focus on product development and creative distribution methods, along with excellent client service and support. In addition to our robust domestic portfolio, which spans both special risk and medical solutions, A&H works on an international basis through various partnerships. Our global capabilities provide our partners with even broader flexibility in underwriting solutions. The qualities and capabilities of Crum & Forster Accident & Health demonstrate our philosophy of building meaningful, long-term partnerships and our dedication to providing alternative strategies in an ever-changing insurance market. Job Description The Compliance Department is responsible for the submission of product filings (forms/rates/rules) to the respective state departments of insurance to support profitable business growth, as well as reviewing marketing materials for adherence to the various state unfair trade practices and advertising guidelines. In addition, the Compliance department works with the underwriting areas in ensuring that all policies and/or certificates are properly issued. The Compliance Analyst should be comfortable operating independently and in team-settings, and is responsible for drafting and filing policy forms, including benefit designs, schedules, and general provisions as well as reviewing advertising/marketing materials to ensure compliance with laws, regulations, and company guidelines, an all laws and regulations and are in accordance with our guidelines and ensuring consistency with product parameters and can identify and address problematic language, in line with current regulatory requirements and market standards. The Compliance Analyst operates under the direction of the Compliance Director and is responsible for the maintenance and regulatory compliance of assigned Accident & Health (A&H) and some Property & Casualty (P&C) products offered by Crum & Forster A&H Division. What you will do: * Draft policy forms reflecting underwriting intent and consistent with regulatory requirements and current market standards for assigned lines of business , with support from Management where required. * Collaborate with Underwriting, Claims, Legal, and Actuarial teams to deliver high-quality insurance products. * File via SERFF, Product Forms, Rates, and Rate/Rules (where required) and communicate with regulators to secure approval in the required jurisdictions. * Work directly with filing consultants as assigned to secure approval and speed-to-market. * Maintain and communicate active filing status using available tools. * Develop issue instructions and translate approved filings into product fulfillment and ensure that the approved product is operationalized. * Review advertising materials, including websites, to ensure compliance with internal standards and state regulatory guidelines, within established timeframes and utilizing tools available. * Respond to routine compliance-related requests and inquiries from the various business areas in a timely fashion. * Review and assess regulatory changes, including statutes, regulations, bulletins, and industry trends, to determine filing and regulatory requirements. * Stay current on developments affecting product design, development, and filing requirements. * Establish and maintain strong relationships with internal business units, external partners (such as TPAs and MGUs), and foster teamwork across the organization. * Perform other related duties, including short- or long-term projects, as assigned by the manager. What YOU will bring to C&F: * Bachelor's degree or equivalent experience required. * 3+ years of equivalent work experience in the insurance industry, ideally with direct exposure to one or more of the following A&H product lines: Travel, Ancillary Benefits, Stop Loss, Occupational Risk, Travel Medical, Special Risk, Pet, and/or Life Insurance. * A proven track record in drafting, reviewing, and filing insurance policies and forms across multiple product lines. * Demonstrated knowledge of insurance compliance laws and regulations. A&H knowledge preferred. * Excellent organizational, verbal, and written communication as well as interpersonal skills. * Flexible and open to an ever changing, fast paced environment, based on the value of the business to the Division and direction of Manager. * Ability to work independently, prioritize and organize own work to meet deadlines. * Meticulous with a high degree of accuracy and ability to multitask. * Strong research, decision-making, and analytical skills. * Proficient in Microsoft Office software, including Microsoft Word, Outlook, and Excel. What C&F will bring to you * Competitive compensation package * Generous 401K employer match * Employee Stock Purchase plan with employer matching * Generous Paid Time Off * Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family's wellness, including your physical, mental and financial wellbeing * A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path * A dynamic, ambitious, fun and exciting work environment * We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community At C&F you will BELONG If you require special accommodations, please let us know. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know. Belonging at C&F, is a mindset. It's about fostering a culture of inclusion and connection, where everyone feels valued, heard, and empowered to thrive and where our social impact efforts help strengthen the communities where we live and work. For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit **************************************************************** for more information. Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $56,600.00 to a maximum of $100,000.00. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee's contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs. #LI-BS1 #LI-REMOTE Responsibilities The Compliance Department is responsible for the submission of product filings (forms/rates/rules) to the respective state departments of insurance to support profitable business growth, as well as reviewing marketing materials for adherence to the various state unfair trade practices and advertising guidelines. In addition, the Compliance department works with the underwriting areas in ensuring that all policies and/or certificates are properly issued. The Compliance Analyst should be comfortable operating independently and in team-settings, and is responsible for drafting and filing policy forms, including benefit designs, schedules, and general provisions as well as reviewing advertising/marketing materials to ensure compliance with laws, regulations, and company guidelines, an all laws and regulations and are in accordance with our guidelines and ensuring consistency with product parameters and can identify and address problematic language, in line with current regulatory requirements and market standards. The Compliance Analyst operates under the direction of the Compliance Director and is responsible for the maintenance and regulatory compliance of assigned Accident & Health (A&H) and some Property & Casualty (P&C) products offered by Crum & Forster A&H Division. What you will do: - Draft policy forms reflecting underwriting intent and consistent with regulatory requirements and current market standards for assigned lines of business , with support from Management where required. - Collaborate with Underwriting, Claims, Legal, and Actuarial teams to deliver high-quality insurance products. - File via SERFF, Product Forms, Rates, and Rate/Rules (where required) and communicate with regulators to secure approval in the required jurisdictions. - Work directly with filing consultants as assigned to secure approval and speed-to-market. - Maintain and communicate active filing status using available tools. - Develop issue instructions and translate approved filings into product fulfillment and ensure that the approved product is operationalized. - Review advertising materials, including websites, to ensure compliance with internal standards and state regulatory guidelines, within established timeframes and utilizing tools available. - Respond to routine compliance-related requests and inquiries from the various business areas in a timely fashion. - Review and assess regulatory changes, including statutes, regulations, bulletins, and industry trends, to determine filing and regulatory requirements. - Stay current on developments affecting product design, development, and filing requirements. - Establish and maintain strong relationships with internal business units, external partners (such as TPAs and MGUs), and foster teamwork across the organization. - Perform other related duties, including short- or long-term projects, as assigned by the manager. What YOU will bring to C&F: - Bachelor's degree or equivalent experience required. - 3+ years of equivalent work experience in the insurance industry, ideally with direct exposure to one or more of the following A&H product lines: Travel, Ancillary Benefits, Stop Loss, Occupational Risk, Travel Medical, Special Risk, Pet, and/or Life Insurance. - A proven track record in drafting, reviewing, and filing insurance policies and forms across multiple product lines. - Demonstrated knowledge of insurance compliance laws and regulations. A&H knowledge preferred. - Excellent organizational, verbal, and written communication as well as interpersonal skills. - Flexible and open to an ever changing, fast paced environment, based on the value of the business to the Division and direction of Manager. - Ability to work independently, prioritize and organize own work to meet deadlines. - Meticulous with a high degree of accuracy and ability to multitask. - Strong research, decision-making, and analytical skills. - Proficient in Microsoft Office software, including Microsoft Word, Outlook, and Excel.

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry. Our most valuable asset is our people: more than 2500 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards for four years running, including the 2025-2026 Great Place to Work Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion. C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: ************** Job Description As a Director, Product Management in the Portfolio Delivery area of our Transformation Management team, you will lead the strategic direction, development, and delivery of multiple insurance products and process improvement initiatives. You will oversee a team of Product Owners, guiding them in translating business objectives into actionable technology solutions that drive operational excellence and business value. This role requires a blend of visionary leadership, hands-on portfolio management, and deep insurance industry expertise. Position in the Organization: Direct Reports: Product Owners Cross-Functional Leadership: Leads multi-disciplinary teams across Underwriting, IT, Operations, Claims, and Portfolio Management Executive Visibility: Regular presentations to senior leadership and executive management Key Partnerships: Underwriting, IT Development, Operations, Portfolio Management, Claims What you will do: Product Strategy & Roadmap Leadership (35%) Develop and maintain a comprehensive portfolio roadmap aligned with enterprise transformation goals and business priorities Oversee prioritization of product features and initiatives based on business value, regulatory requirements, and technical feasibility Ensure alignment of product delivery with strategic objectives across the business units Define and monitor portfolio-level success metrics and KPIs Team Leadership & Agile Delivery (25%) Mentor and develop Product Owners, fostering a culture of accountability, innovation, and continuous improvement Oversee Agile delivery processes, ensuring best practices in backlog management, sprint planning, and program increment (PI) alignment Facilitate cross-team collaboration to resolve dependencies and optimize resource allocation Stakeholder Engagement & Change Management (20%) Build strong partnerships with business leaders, technology teams, and external vendors Lead change management efforts for major product rollouts, including communication, training, and user adoption strategies Serve as the escalation point for complex operational or technical issues Operational Excellent & Analytics (10%) Champion operational efficiency and process optimization across platforms and teams Analyze portfolio performance data to identify opportunities for improvement and innovation Support business continuity and disaster recovery planning for critical systems Governance & Compliance (10%) Ensure all product and portfolio initiatives comply with insurance regulatory requirements Maintain documentation and reporting standards for audit and compliance purposes What you will bring to C&F: Bachelor's degree and 10+ years of experience in insurance operations, product management, or transformation leadership Proven track record in leading cross-functional teams and managing complex product portfolios Deep understanding of Agile methodologies and experience in scaled Agile environments Strong analytical, strategic planning, and decision-making skills Excellent communication and presentation abilities for executive and technical audiences Preferred Skills Experience with Duck Creek or similar policy administration systems Advanced certifications (e.g., Certified Scrum Product Owner, PMP, Lean Six Sigma) Experience with JIRA, Confluence, and portfolio management tools Demonstrated success in leading operational transformation initiatives Career Development Opportunities Opportunities to lead enterprise-wide strategic initiatives Exposure to executive decision-making and technology strategy Work Environment & Schedule Occasional travel to other C&F locations for strategic planning and collaboration (10%) Participation in quarterly PI planning and implementation weekends (4-6 times annually) #LI-MS #LI-REMOTE What C&F will bring to you Competitive compensation package Generous 401K employer match Employee Stock Purchase plan with employer matching Generous Paid Time Off Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family's wellness, including your physical, mental and financial wellbeing A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path A dynamic, ambitious, fun and exciting work environment We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community At C&F you will BELONG If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know. Belonging at C&F, is a mindset. It's about fostering a culture of inclusion and connection, where everyone feels valued, heard, and empowered to thrive and where our social impact efforts help strengthen the communities where we live and work. For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit **************************************************************** for more information. Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $116,600 to a maximum of $171,100. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee's contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.

The Underwriter II will evaluate new and renewal risks to ensure proper risk selection, pricing and terms for policies generated in assigned territory. This position will work within the established strategy and delegated authority to generate a profitable portfolio. Essential Duties & Responsibilities Risk evaluation . Evaluate submissions to determine acceptability of risks in accordance with company guidelines and standards. Determine proper coverage, pricing, limits and terms based on exposure. Guideline adherence . Understand and follow the applicable underwriting guidelines, policies, and procedures to maintain consistency and adherence to industry regulations. Operate within assigned letter of underwriting authority. External communication . Interact with customers, agents, and brokers to gather necessary information and to clarify underwriting requirements. Negotiate policy terms. Participate in stewardship meetings. Data analysis . Utilize analytical tools to evaluate exposure and understand the driver of claims. Collaboration . Drive a multi-disciplinary approach to understanding insureds' risks. Collaborate with other underwriters and team members to gain a comprehensive understanding of the exposure and best means to provide coverage. Documentation . Maintain accurate and detailed records of underwriting decisions and communication with both internal and external parties. Responsible for documenting the underwriting process and decisions of assigned policies. Portfolio Management . Manage profitability, risk characteristics, submission flow, agent/broker relationships and customer service of assigned territory. Exhibit knowledge of insurance and health care industries and other companies underwriting similar coverage. Marketing. Assist in marketing activities. Project work. May participate on or lead projects. Education, Experience, Competencies & Values Bachelor's degree from four-year college or university preferred; or four to seven years related experience and/or training; or equivalent combination of education and experience. Willingness to complete requirements of the CPCU or RPLU designation is preferred. Strong analytical skills. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, governmental regulations, underwriting guidelines and manuals, bylaws, financials, articles of organization, loss runs, Joint Commission reports and other industry reports. Ability to write reports and business correspondence. Proficiency with Microsoft Office suite of programs. Comfortable and effective in presenting information and responding to questions from groups of managers, clients, customers, and the general public. Ability and willingness to travel up to 20% of the year. Base salary range is $77,010 - $104,190. Individual compensation packages are based on a variety of factors that are unique to each candidate including location, skill set, experience, qualifications and education. If you're a caring and customer focused individual who enjoys working with passionate team members, Coverys is the right company for you!

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry. Our most valuable asset is our people: more than 2500 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards for four years running, including the 2025-2026 Great Place to Work Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion. C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: ************** Job Description As a Technical Product Owner within our Transformation Management team, you will serve as the crucial bridge between our business and technology teams, spearheading the development and optimization of our processes and technical assets to support the business objectives. You will translate complex business requirements into actionable product features while advocating for exceptional user experiences, operational efficiency, and business value creation. This role balances strategic product vision with hands-on implementation to ensure technology solutions meet the business goals. Position in the Organization: Individual Contributor Cross-Functional Leadership: Leads product development teams without direct authority Key Partnerships: Underwriting, IT Development, Operations, Portfolio Management, Claims Executive Visibility: Regular presentations to Operations leadership What you will do: Product Strategy & Roadmap Management (40%) Partner with business leadership to develop and maintain a comprehensive product roadmap aligned with operational and business objectives Prioritize features based on business value, technical constraints, and regulatory requirements Balance competing priorities across multiple insurance products while managing stakeholder expectations Collaborate with Portfolio Management to ensure alignment with enterprise-wide initiatives Define measurable success criteria for product implementations and track outcomes Agile Delivery Management (30%) Serve as the accountable owner for the product backlog, ensuring clarity, transparency, and continual prioritization Author clear, business requirements with comprehensive acceptance criteria Lead Agile ceremonies including backlog refinement and sprint reviews Coordinate with Program Increment (PI) Planning sessions to ensure alignment with broader delivery timelines Collaborate with QA teams and conduct User Acceptance Testing prior to deployment Stakeholder Management & Change Enablement (20%) Develop and execute comprehensive change management plans for implementations Design and deliver targeted training sessions for stakeholders during product rollouts Create user adoption metrics and track progress against implementation goals Facilitate regular feedback sessions with end users to drive continuous improvement Serve as the primary escalation point for operational issues related to implemented products Develop communications that clearly articulate value proposition and benefits to end users Operational Excellence and Analytics (10%) Establish and monitor KPIs for product performance and operational efficiency Identify optimization opportunities across platforms to improve workflow efficiency Support disaster recovery planning and business continuity for critical systems What you will bring to C&F: 6+ years of experience in insurance operations, underwriting, or product management Working knowledge of Agile methodologies and experience in Scrum environments Demonstrated ability to translate complex business requirements into clear user stories Strong analytical capabilities with data-informed decision-making skills Excellent communication and presentation skills for technical and non-technical audiences Preferred Skills Direct experience with Duck Creek or similar policy administration systems Certified Scrum Product Owner (CSPO) or similar certification Experience with JIRA, Confluence, and product management tools Experience leading operational transformation initiatives Knowledge of underwriting workflows and decision processes Understanding of insurance regulatory requirements and their impact on product development Career Development Opportunities Senior Product Owner with expanded product portfolio Product Manager overseeing multiple product owners Operations Leadership roles focusing on broader transformation initiatives Technology Strategy roles connecting business needs with technical capabilities Work Environment & Schedule Occasional travel to other C&F locations for collaborative planning sessions (10%) Regular participation in PI planning events (quarterly) Support during implementation weekends (scheduled 4-6 times annually) #LI-MS #LI-REMOTE What C&F will bring to you Competitive compensation package Generous 401K employer match Employee Stock Purchase plan with employer matching Generous Paid Time Off Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family's wellness, including your physical, mental and financial wellbeing A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path A dynamic, ambitious, fun and exciting work environment We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community At C&F you will BELONG If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know. Belonging at C&F, is a mindset. It's about fostering a culture of inclusion and connection, where everyone feels valued, heard, and empowered to thrive and where our social impact efforts help strengthen the communities where we live and work. For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit **************************************************************** for more information. Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $87,000 to a maximum of $127,600. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee's contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.

Since 2000, Crum & Forster's Accident & Health division (A&H) has offered a diverse portfolio of specialty insurance and reinsurance products nationwide. We place a strong focus on product development and creative distribution methods, along with excellent client service and support. In addition to our robust domestic portfolio, which spans both special risk and medical solutions, A&H works on an international basis through various partnerships. Our global capabilities provide our partners with even broader flexibility in underwriting solutions. The qualities and capabilities of Crum & Forster Accident & Health demonstrate our philosophy of building meaningful, long-term partnerships and our dedication to providing alternative strategies in an ever-changing insurance market. Job Description The Compliance Department is responsible for the submission of product filings (forms/rates/rules) to the respective state departments of insurance to support profitable business growth, as well as reviewing marketing materials for adherence to the various state unfair trade practices and advertising guidelines. In addition, the Compliance department works with the underwriting areas in ensuring that all policies and/or certificates are properly issued. The Compliance Analyst should be comfortable operating independently and in team-settings, and is responsible for drafting and filing policy forms, including benefit designs, schedules, and general provisions as well as reviewing advertising/marketing materials to ensure compliance with laws, regulations, and company guidelines, an all laws and regulations and are in accordance with our guidelines and ensuring consistency with product parameters and can identify and address problematic language, in line with current regulatory requirements and market standards. The Compliance Analyst operates under the direction of the Compliance Director and is responsible for the maintenance and regulatory compliance of assigned Accident & Health (A&H) and some Property & Casualty (P&C) products offered by Crum & Forster A&H Division. What you will do: Draft policy forms reflecting underwriting intent and consistent with regulatory requirements and current market standards for assigned lines of business , with support from Management where required. Collaborate with Underwriting, Claims, Legal, and Actuarial teams to deliver high-quality insurance products. File via SERFF, Product Forms, Rates, and Rate/Rules (where required) and communicate with regulators to secure approval in the required jurisdictions. Work directly with filing consultants as assigned to secure approval and speed-to-market. Maintain and communicate active filing status using available tools. Develop issue instructions and translate approved filings into product fulfillment and ensure that the approved product is operationalized. Review advertising materials, including websites, to ensure compliance with internal standards and state regulatory guidelines, within established timeframes and utilizing tools available. Respond to routine compliance-related requests and inquiries from the various business areas in a timely fashion. Review and assess regulatory changes, including statutes, regulations, bulletins, and industry trends, to determine filing and regulatory requirements. Stay current on developments affecting product design, development, and filing requirements. Establish and maintain strong relationships with internal business units, external partners (such as TPAs and MGUs), and foster teamwork across the organization. Perform other related duties, including short- or long-term projects, as assigned by the manager. What YOU will bring to C&F: Bachelor's degree or equivalent experience required. 3+ years of equivalent work experience in the insurance industry, ideally with direct exposure to one or more of the following A&H product lines: Travel, Ancillary Benefits, Stop Loss, Occupational Risk, Travel Medical, Special Risk, Pet, and/or Life Insurance. A proven track record in drafting, reviewing, and filing insurance policies and forms across multiple product lines. Demonstrated knowledge of insurance compliance laws and regulations. A&H knowledge preferred. Excellent organizational, verbal, and written communication as well as interpersonal skills. Flexible and open to an ever changing, fast paced environment, based on the value of the business to the Division and direction of Manager. Ability to work independently, prioritize and organize own work to meet deadlines. Meticulous with a high degree of accuracy and ability to multitask. Strong research, decision-making, and analytical skills. Proficient in Microsoft Office software, including Microsoft Word, Outlook, and Excel. What C&F will bring to you Competitive compensation package Generous 401K employer match Employee Stock Purchase plan with employer matching Generous Paid Time Off Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family's wellness, including your physical, mental and financial wellbeing A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path A dynamic, ambitious, fun and exciting work environment We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community At C&F you will BELONG If you require special accommodations, please let us know. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know. Belonging at C&F, is a mindset. It's about fostering a culture of inclusion and connection, where everyone feels valued, heard, and empowered to thrive and where our social impact efforts help strengthen the communities where we live and work. For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit **************************************************************** for more information. Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $56,600.00 to a maximum of $100,000.00. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee's contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs. #LI-BS1 #LI-REMOTE