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Admissions Counselor skills for your resume and career

15 admissions counselor skills for your resume and career
1. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Generated personal referrals by securing new inquiries from current students, through continuous customer service in alignment with multiple instructional departments.
- Confirmed patient signatures on all required hospital registration paperwork to ensure hospital compliance and provide outstanding customer service.
2. Patients
- Maintain personal professional development plan to ensure continuous quality improvement Provide support to patients and families throughout the admission process.
- Receive and interview patients in Emergency Room Department to collect and verify pertinent demographic and financial data.
4. Admissions Process
Admissions process is the act or process of admitting someone. The admission process is based on the submission of written applications and supporting documents. From the first inquiry made about a college - information gathering, application filing, the admission decision, presentation, matriculation to enrolling for the school year. Especially for schools with competitive admissions, the admissions process requires a lot of time and effort.
- Contacted prospective students and walked them through the admissions process with encouragement and organized and properly filed student information into database.
- Used communication skills to accurately identify and gauge needs of prospective students; closely mentored prospective students throughout admissions process.
5. Phone Calls
Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.
- Managed an average of 100 phone calls including appropriate internal documentation to identify patterns and trends demonstrated by prospective students.
- Mediate inbound telephone calls and online admissions questions between the prospective students and educational institutions.
6. Financial Aid
Financial aid refers to cash released to an educational institution to help a student pay the school fee. The issuance of financial aid, whether scholarships, grants, or loans, aims to make access to education affordable to all students irrespective of their backgrounds.
- Worked collaboratively with related departments to ensure that successful student enrollment, registration, and financial aid processes were completed.
- Provide admissions and financial aid counseling to potential and new students including screening applications, follow-up and orientation procedures.
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- Exercised solid organization and project management skills, coordinating enrollment process for multiple students in varying phases of consideration and/or enrollment.
- Support students throughout the enrollment process, providing information, reviewing credentials and facilitating introductions with appropriate faculty and staff.
8. CRM
CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.
- Streamlined communication strategies by collaborating with marketing departments and utilizing CRM tools.
- Created and maintained temporary prospective-student files and permanent enrolled-student files in CRM.
9. Student Recruitment
Student recruitment is the practice of finding, encouraging, and recruiting potential students from within or outside an institution -- colleges, or universities in a timely and cost-effective manner.
- Established The Seattle School s first strategy for recruiting international students and managed the oversight of international student recruitment and matriculation.
- Developed sales presentations and talking points to promote academic programs, student experience and other pertinent details for prospective student recruitment.
10. Recruitment Events
- Participated in planning and implementation of new student orientation, recruitment events, and information sessions for prospective students.
- Interacted with University departments in planning and executing large-scale recruitment events on and off campus for multicultural students.
11. Community Colleges
- Build relationships with local community colleges to increase transfer enrollment through articulation and reciprocal agreements with the institutions.
- Recruit transfer students by developing strong relationships with community colleges, companies and nonprofit organizations;.
12. Recruitment Territory
- Managed entire New York recruitment territory, including extensive travel and relationship development with prospective students and stakeholders.
- Assigned a specific recruitment territory and was responsible for all recruitment activities and management of this territory.
13. Undergraduate Admissions
- Strengthened Enrollment Management by recruiting prospective undergraduate students and athletes, counseling prospective students and families for undergraduate admissions process.
- Reviewed and processed applications for undergraduate admissions to determine admissibility to the University's twenty campuses.
14. Student Services
- Participated in student services meetings.
- Informed instructors, instructional aides, and the Access and Wellness department (formerly Disable Student Services) of special concerns.
15. Recruitment Efforts
- Promoted result-oriented territory management strategy for college recruitment efforts in Niagara Frontier, Rochester/Finger Lake Region, Ohio and local market.
- Worked with the Director of International Admissions to support overseas recruitment efforts which impacted overall graduate enrollment positively.
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What skills help Admissions Counselors find jobs?
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What skills stand out on Admissions Counselor resumes?
Kacie Blalock Ph.D.
Associate Professor; Director, Master of Counseling, Louisiana State University at Shreveport
What hard/technical skills are most important for Admissions Counselors?
Kacie Blalock Ph.D.
Associate Professor; Director, Master of Counseling, Louisiana State University at Shreveport
What type of skills will young Admissions Counselors need?
Assistant Professor of Sociology, Virginia Polytechnic Institute and State University
List of admissions counselor skills to add to your resume
The most important skills for an admissions counselor resume and required skills for an admissions counselor to have include:
- Customer Service
- Patients
- Social Work
- Admissions Process
- Phone Calls
- Financial Aid
- Enrollment Process
- CRM
- Student Recruitment
- Recruitment Events
- Community Colleges
- Recruitment Territory
- Undergraduate Admissions
- Student Services
- Recruitment Efforts
- Recruitment Strategies
- PowerPoint
- Educational Programs
- Admission Decisions
- Scholarship
- Academic Programs
- On-Campus Events
- Salesforce
- Open Houses
- Corps Program
- Campus Recruitment
- Application Review
- Student Life
- Graduate Programs
- Career Fairs
- Student Enrollment
- Student Applications
- Mentoring Students
- FERPA
- Community Events
- Recruitment Process
- Database Management
- Conduct Phone Interviews
- Admissions Applications
- Test Scores
- Student Inquiries
- Develop Rapport
- Ambassadors
- FAFSA
- Eating Disorders
- Student Retention
- Career Planning
Updated January 8, 2025
3. Social Work