Admissions manager job description

Lookout…Here We Grow Again!

COME BUILD YOUR CAREER WITH VIBRA+ERNEST!

Our culture fosters engagement, diversity and advocacy. Our goal is to empower our employees and support them in their professional growth while leading them on a path to success within our organization.

NEW HOSPITAL START UP!

Sacramento Rehabilitation Hospital is seeking an Admissions Manager to join our team!

Sacramento Rehabilitation Hospital, located in Sacramento, CA is a 50 bed inpatient rehab providing rehabilitative services to people recovering from disabilities caused by injuries or illnesses. We help our patients regain their physical or cognitive abilities so they can return home at their highest level of independence. As a smaller, specialized hospital, we offer an opportunity to work in a fast-paced and friendly work environment where you really get to know your patients and their families.

Nationally Recognized: Our hospital has been ranked in the Top 10% nationally for rehabilitative care and has earned The Joint Commission's advanced stroke certification.

Qualifications/Skills :

* Associate's Degree required.
* Minimum three (3) years of healthcare experience required.
* Knowledge of Medicare, Medicaid, and insurance procedures required.

Additional Qualifications/Skills :

* Bachelor's Degree preferred.
* Case Management/Discharge Planning experience preferred.
* Supervisory experience preferred.
* Knowledge of general admission procedures and basic office procedures, practices and equipment preferred.
* Ability to project a professional image.
* Knowledge of regulatory standards and compliance requirements.
* Strong organizational, prioritizing and analytical skills.
* Ability to make independent decisions when circumstances warrant.
* Working knowledge of computer and software applications used in job functions.
* Freedom from illegal use of and effects of use of drugs and alcohol in the workplace.

Per California Health Care Worker Vaccine Requirements, all employees must be fully vaccinated against COVID-19 or be approved for a valid religious or medical exemption. Anyone hired by the company must provide proof of their COVID-19 vaccine before they can begin employment or request and be approved for a valid religious or medical exemption. Unvaccinated employees on an approved exemption must submit to twice weekly COVID-19 testing and wear a respirator at all times while in the facility.

At Sacramento Rehab, our patients are family. Healthcare is constantly evolving, our growing organization is devoted to ensuring that each person in our care feels safe. Our world-class team of driven, passionate healthcare professionals are always focused on service excellence and providing top quality care at the bedside.

CLICK HERE TO CHECK OUT OUR WEBSITE!

If you share our values, we want to hear from you!

As an Admissions Manager at Alsana, you are responsible for coaching and developing a team of Admissions Liaisons with an emphasis on quality and urgency. You will be responsible for holding weekly team meetings, weekly 1:1's with direct reports, and coaching your team to hit or exceed monthly targets. As an Admissions Manager, you are responsible for upholding departmental policies and maintaining a culture of collaboration, accountability, and transparency. In collaboration with the Director of Admissions & VP of Admissions, the Admissions Manager will be responsible for onboarding new Admission Liaisons, fostering culture within their team, coaching underperforming team members, and creating an environment of continued learning & improvement to ensure the teams' success.

Responsibilities of Admissions Manager

• Meet or exceed monthly targets
• Hold weekly team meetings to foster collaboration between Admission Liaisons and Admission Counselors and ensure the team meets monthly targets
• Support with new-hire onboarding and training
• Coach and mentor team members to ensure each AL meets monthly targets
• Review and analyze data to identify areas of opportunity and manage underperformance
• Uphold departmental policies surrounding access to care with a focus on both internal and external customer service
• Review and score calls to incorporate in weekly call coaching with direct reports
• Facilitate bi-weekly chart audits to ensure compliance with departmental policies
• Ensure the team is available for inbound and outbound calls, emails, and texts
• Review KPI dashboards to incorporate in team and individual coaching/trainings
• Handle callers who have requested to escalate a concern or complaint
• Conduct performance reviews with direct reports
• Approve timecards and time off requests
• Facilitate a monthly departmental training with the support of Admissions Leadership
• Ensure documentation standards are met through weekly audits
• Other duties as assigned

Qualifications

• Bachelor's degree in psychology, social work, or related mental health degree
• Conversion (sales) minded with an ability to work with a sense of urgency
• Ability to manage and process, contain crisis, and work within a system with many moving parts

Are you ready to let your light shine?! Join the Alsana team today!

The Campus Admissions Manager (CAM), in partnership with the Regional Campus Admissions Director, will provide training, coaching and mentorship to Campus Admissions Representatives to achieve specified graduate outcomes. The CAM will model effective recruiting and support structures necessary for student success the UTI educational programs.

The CAM partners with the Campus Admission Representative to provide dynamic tours of the campus and program offerings, demonstrating the benefits of a UTI education and to assist in the enrollment process. The CAM acts as an inspirational motivator and will communicate the benefits of the school transparently and openly with the goal of over delivering on the student experience. A successful candidate will have strong small group presentation skills and enjoy working with specific daily goals and conversion metrics. The candidate must also demonstrate a friendly and compassionate personality to both peers and prospective students. This is the role for you if you are a competitive, charismatic, sales professional who can coach, collaborate, and motivate others.
Salary Range: $80,000 - $88,000

Responsibilities

* Oversees the campus tour events with groups of prospective students, delivering presentation that demonstrates the benefits of attending a UTI educational program.
* Responsible for updating results daily, attending weekly performance meetings and updates on all objectives and obstacles.
* Work with the campus admissions team to provide the best possible experience for future students at every interaction by using the consultative call flow to personalize the call, summarize the call topic, resolve open issues, review overall status and recap next steps; document communication with students; initiating changes in student statuses requested by students; coordinating and participating in the Registration/Orientation process; and communicate with Campus Admissions Representative as appropriate while using soft skills to listen, empathize, inform, be conversational, build enthusiasm and create urgency.
* Work collaboratively leveraging Campus Admissions Representative or other department employees to identify challenges, address issues, and create solutions to possible setbacks that may affect students' start.
* Provides leadership to staff to include coaching and development through situational leadership as well as performance management and conflict resolution.
* Supports Regional Campus Admissions Director with staffing levels by collaborating in the recruiting, interview and selection process.
* Conducts Business Reviews and Admissions Representative observations.
* Maintains good working relations with other departments to ensure focus on a common goal.
* Manages, in partnership with the RCAD, existing policies and processes that are consistent with our company philosophy and that contribute toward the achievement of our goals.
* Partners with the Regional Campus Admissions Director on training for Campus Representatives.
* Partners with matrix leaders and Field Admissions Leadership to maintain alignment with shared goals.
* Submits weekly and monthly reports to Regional Campus Admission Director and VP of Campus Admission Leaders.
* Represents admissions at various meetings at the Campus, as necessary, which could include accountability or projection meetings, leadership meetings and other events.
* Provides a positive example for the team in professionalism, integrity and work ethic.
* Responsible for setting the standard on achieving deliverables for the team.
* Interfaces with students located within the local state area where campus resides; determines goals and motivations by using a consultative sales approach that includes open-ended questions and active listening.
* Effectively delivers the Educational Value Proposition for all UTI programs to prospective students.
* Delivers program information via telephone and written materials, communicating school policies, processes, and procedures throughout the entire student life cycle.
* Addresses issues or concerns regarding cost, financing, dress code, curriculum, tutoring, testing procedures, enrollment paperwork information, cancellation policy, or other related items to ensure student understands the entire UTI education decision.
* Recognizes and rewards employee contributions and achievements.
* Other duties as assigned.

Qualifications

Education / Experience

* Bachelor's degree or equivalent experience in sales/management preferred
* High School diploma or GED required.
* 3-5 years of sale experience, customer presentation experience
* 1-3 years of leadership experience preferred

Skills

* Exceptional presentation skills are required
* Good communication skills (verbal and written) computer skills (Microsoft Office products)
* Strong organizational skills and the ability to multi-task, prioritize work and manage deadlines; can adapt to a changing fast-paced environment
* Demonstrated ability to identify, analyze, and develop solutions
* Ability to work in a fast-paced, results driven environment where deadlines are essential.
* Ability to communicate and work people at all levels throughout the organization.
* Ability to gain, understand and apply information and data as it relates to company goals/strategies.
* Ability to use good judgment, problem-solving and decision-making skills.
* Ability to maintain confidentiality and professional decorum.
* Ability to analyze and report relevant data and make recommendations based on that data.
* General knowledge of personal computer software applications such as Word, Excel, and PowerPoint.

Special Skills and Knowledge

* Utilize experience and expertise in sales process to continue assisting students through coaching and mentoring of admissions representatives.
* Balance individual enrollment and start goals with overall team objectives to reach Campus Admissions required outcome.

Abilities

* Must be able to lift, carry, push, or pull up to 10 pounds or less 5% of the workday
* Must be able stoop, kneel, crouch, or crawl 5% or less of the workday
* Must be able to talk, see, hear, concentrate, think, learn, and reason for all of the workday
* Must be able to sit and walk or otherwise move around for prolonged periods throughout the workday.
* Must be able to use a keyboard and do manual tasks for prolonged periods throughout the workday.
* Flexible business hours to include nights, weekends and some travel.

Work Environment

* Work is performed indoors in a climate-controlled environment.

#Adm

Responsibilities - Oversees the campus tour events with groups of prospective students, delivering presentation that demonstrates the benefits of attending a UTI educational program. - Responsible for updating results daily, attending weekly performance meetings and updates on all objectives and obstacles. - Work with the campus admissions team to provide the best possible experience for future students at every interaction by using the consultative call flow to personalize the call, summarize the call topic, resolve open issues, review overall status and recap next steps; document communication with students; initiating changes in student statuses requested by students; coordinating and participating in the Registration/Orientation process; and communicate with Campus Admissions Representative as appropriate while using soft skills to listen, empathize, inform, be conversational, build enthusiasm and create urgency. - Work collaboratively leveraging Campus Admissions Representative or other department employees to identify challenges, address issues, and create solutions to possible setbacks that may affect students' start. - Provides leadership to staff to include coaching and development through situational leadership as well as performance management and conflict resolution. - Supports Regional Campus Admissions Director with staffing levels by collaborating in the recruiting, interview and selection process. - Conducts Business Reviews and Admissions Representative observations. - Maintains good working relations with other departments to ensure focus on a common goal. - Manages, in partnership with the RCAD, existing policies and processes that are consistent with our company philosophy and that contribute toward the achievement of our goals. - Partners with the Regional Campus Admissions Director on training for Campus Representatives. - Partners with matrix leaders and Field Admissions Leadership to maintain alignment with shared goals. - Submits weekly and monthly reports to Regional Campus Admission Director and VP of Campus Admission Leaders. - Represents admissions at various meetings at the Campus, as necessary, which could include accountability or projection meetings, leadership meetings and other events. - Provides a positive example for the team in professionalism, integrity and work ethic. - Responsible for setting the standard on achieving deliverables for the team. - Interfaces with students located within the local state area where campus resides; determines goals and motivations by using a consultative sales approach that includes open-ended questions and active listening. - Effectively delivers the Educational Value Proposition for all UTI programs to prospective students. - Delivers program information via telephone and written materials, communicating school policies, processes, and procedures throughout the entire student life cycle. - Addresses issues or concerns regarding cost, financing, dress code, curriculum, tutoring, testing procedures, enrollment paperwork information, cancellation policy, or other related items to ensure student understands the entire UTI education decision. - Recognizes and rewards employee contributions and achievements. - Other duties as assigned.