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Admissions representative skills for your resume and career

Updated January 8, 2025
4 min read
Admissions representative example skills
Below we've compiled a list of the most critical admissions representative skills. We ranked the top skills for admissions representatives based on the percentage of resumes they appeared on. For example, 20.7% of admissions representative resumes contained customer service as a skill. Continue reading to find out what skills an admissions representative needs to be successful in the workplace.

15 admissions representative skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how admissions representatives use customer service:
  • Worked symbiotically with Academics, Financial Aid and Career Services to deliver outstanding customer service and maintain optimal student success.
  • Contacted, interviewed, evaluated, and enrolled prospective students, providing thorough customer service and attention to individual circumstances.

2. Patients

Here's how admissions representatives use patients:
  • Interacted extensively with patients and family members to provide a comprehensive overview of program objectives, requirements, and benefits.
  • Calculated and processed member financial liability based on benefit plan, to include elective procedures and for discharged patients.

3. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how admissions representatives use phone calls:
  • Maintain patient satisfaction, business productivity and reliability by making follow-up phone calls and emails to active and discharged patients.
  • Receive telephone calls from and /or generates telephone calls to family members and/or legal representatives concerning billing inquires.

4. Financial Aid

Financial aid refers to cash released to an educational institution to help a student pay the school fee. The issuance of financial aid, whether scholarships, grants, or loans, aims to make access to education affordable to all students irrespective of their backgrounds.

Here's how admissions representatives use financial aid:
  • Provided information to prospective students regarding educational programs, facilities, educational costs, financial aid, completion/graduation/placement and earnings data.
  • Led individualized campus tours with potential students and facilitated introductions to department faculty, financial aid, and career services.

5. Admissions Process

Admissions process is the act or process of admitting someone. The admission process is based on the submission of written applications and supporting documents. From the first inquiry made about a college - information gathering, application filing, the admission decision, presentation, matriculation to enrolling for the school year. Especially for schools with competitive admissions, the admissions process requires a lot of time and effort.

Here's how admissions representatives use admissions process:
  • Facilitated the admissions process for prospective students by providing information regarding programs and costs, and interviewing prospective students for acceptance.
  • Processed applications for prospective traditional and non-traditional students, as well as completing other administrative duties related to the admissions process.

6. Enrollment Process

Here's how admissions representatives use enrollment process:
  • Utilize various marketing approaches, telephone and face-face interviews, application and course demonstrations, and facilitate the administrative enrollment process.
  • Processed and interviewed with prospective high school student inquiries while utilizing approved procedures during completed enrollment process.

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7. Student Services

Here's how admissions representatives use student services:
  • Exceeded departmental enrollment objectives by collaborating with student services, financial aid, academics, and administration.
  • Represented at off-campus and on-campus meetings/events for updates of immigration matters for International Student Services Office.

8. Conduct Interviews

Conduct interview is the ability of an individual - the interviewer, to communicate formally or face to face with someone from whom the interviewer is gathering information. The interviewer controls the order of the questions and can ensure that all questions are answered. The purpose of conducting interview is to be able to assess the suitability of the candidate being interviewed for a specific position.

Here's how admissions representatives use conduct interviews:
  • Schedule appointments, conduct interviews, input personal information into computer database, and execute follow-ups for no-shows and canceled appointments.
  • Conduct interviews with moderately interested individuals to provide them with information regarding their higher education and sway them to attend EDMC.

9. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how admissions representatives use outbound calls:
  • Conducted outbound calls to prospective students interested in furthering education, and assisted in evaluating educational programs to meet future needs.
  • Utilize persuasive communication skills to effectively interact with prospective students during inbound and outbound calls.

10. Insurance Verification

Here's how admissions representatives use insurance verification:
  • Process admission paperwork for Outpatient and Emergency Patients* Process insurance verification and payment transactions for co-payments* Comply with HIPPA Laws and Regulations
  • Facilitated urgent care patient registration including: patient demographic interview, insurance verification, and data processing.

11. Schedule Appointments

Here's how admissions representatives use schedule appointments:
  • Schedule appointments and provide a formal interview process while answering questions related to educational programs and personal goals.
  • Schedule appointments with prospective students Interview and enroll qualified students for college Maintain enrollments through effective follow-up procedures

12. Student Recruitment

Student recruitment is the practice of finding, encouraging, and recruiting potential students from within or outside an institution -- colleges, or universities in a timely and cost-effective manner.

Here's how admissions representatives use student recruitment:
  • Maintained current knowledge and skills relative to student recruitment and marketing strategies, admissions counseling and related information.
  • Spearheaded military student recruitment and marketing initiatives for the Veteran and Military Affairs department within the institution.

13. Educational Programs

An educational program is a program primarily concerned with the provision of education, including but not limited to early childhood education, primary and secondary education, post-secondary education, special education, vocational training, career and technical education, education for adults, and any program managed by an educational agency or institution.

Here's how admissions representatives use educational programs:
  • Determine whether prospect students possess education and experience necessary to enroll and successfully complete educational programs offered by the school.
  • Respond to inquiry calls from persons interested in knowing or receiving information about educational programs offered at the college.

14. Open Houses

The term open house refers to a state or period when a house or a building is free for potential buyers to visit. Open houses serve as an attraction spot for buyers interested to purchase the property. Realtors and sellers provide frequent tours and walkthroughs of the house for the potential buyers that helps them in making an offer for the property.

Here's how admissions representatives use open houses:
  • Perform Information Sessions/Open Houses for incoming nursing students - In-person presentations regarding educational opportunities and in-depth understanding of the school.
  • Planned and organized recruitment events and prepared professional development materials and presentations for schools and open houses.

15. Career Fairs

Here's how admissions representatives use career fairs:
  • Established and maintained relationships with corporations, community colleges, and military personnel by conducting career fairs and information sessions.
  • Provided educational presentations to high school classes, career fairs and other sponsored events with Institution related information.
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List of admissions representative skills to add to your resume

Admissions representative skills

The most important skills for an admissions representative resume and required skills for an admissions representative to have include:

  • Customer Service
  • Patients
  • Phone Calls
  • Financial Aid
  • Admissions Process
  • Enrollment Process
  • Student Services
  • Conduct Interviews
  • Outbound Calls
  • Insurance Verification
  • Schedule Appointments
  • Student Recruitment
  • Educational Programs
  • Open Houses
  • Career Fairs
  • Product Knowledge
  • Student Retention
  • Student Enrollment
  • Enrollment Paperwork
  • PowerPoint
  • Student Inquiries
  • Telephone Interviews
  • Academic Programs
  • Inbound Calls
  • Community Events
  • Inquiry Calls
  • State Regulations
  • Data Collection
  • Face-To-Face Interviews
  • Training Sessions
  • Academic Standards
  • CampusVue
  • Federal Accreditation
  • Transferable
  • Cold Calls
  • Registration Process
  • Orientation Program
  • E-Mail Correspondence
  • Develop Opportunities
  • Campus Recruitment
  • Placement Assistance
  • School Fairs
  • Program Selection
  • ROSS

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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