Admissions specialist job description

Centerstone is among the nation's leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people's lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

Interfaces directly with clients to obtain insurance and billing information and make sure clients are aware of their estimated financial responsibility for our services At times, we also collect payments or co-pays.

Minimum Qualifications: Requires High School Diploma or equivalent. Must have excellent data entry, organization, and outstanding customer service skills. Should be a strong independent worker capable of multi-tasking. Bilingual a plus (English/Spanish).

Preferred Qualifications: Previous experience with insurance billing and verification (commercial, Medicaid, Medicare).

Special Skills, Knowledge and Abilities: Must have excellent data entry, organization, and customer service skills. Should be a strong independent worker capable of multi-tasking. Previous experience with insurance billing, and insurance verification (commercial, Medicaid, Medicare) a plus. Understanding of medical terminology and standard insurance forms. Ability to remain calm and professional, even in emergency situations.

Interfaces directly with clients to obtain insurance and billing information and make sure clients are aware of their estimated responsibility based off of the most recent benefit verification. Maintain daily client schedules. Prepares admission intakes for new clients using financial admissions procedures; obtains all required signatures. Enters demographics in the financial bundle of Avatar system. Verifies insurance benefits and third party pay or sources and enters them in Avatar at the time of admission. Inputs A/R notes with pertinent data needed for accurate billing of client accounts. Keeping clients/or family of clients informed of plan changes. Daily Insurance verification by assigned guarantor. Maintains a daily report log.

Work Environment/Physical Demands: This job operates in a professional office environment. May require prolonged sitting or standing, some bending and stretching and requires the ability to lift files. Requires eye-hand coordination and manual dexterity sufficient to operate frequently used standard office equipment such as computers, phones, copiers, and filing cabinets and fax machine. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Responsible for gathering payment data, keeping accurate records of patient interactions for both scheduled and unscheduled admissions. Is subject to frequent interruptions. Contact may involve dealing with angry or upset people, work may be stressful at times. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations.

Position Type, Expected Hours of Work and Travel: This is a full-time position, and the expected work hours are 40 hours per week with some expanded work schedule including weekends, evenings and holidays during high volume times of the department.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Time Type:
Full time
Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:
Medical, dental, and vision health coverage Flexible Spending and Health Savings Accounts403b retirement plan with company match Paid time off and ten paid holidays AD&D Insurance, Life Insurance, and Long Term Disability (company paid) Diversity, Equity, and Inclusion employee resource groups Continuing education opportunities Employee Assistance Program
Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. Centerstone does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our beliefs toward diversity and inclusion.
Our approach to diversity is simple-it's about embracing everyone. Together, we continue to develop an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our employees. It powers our innovation and connects us closer to each other, to our clients and the communities we serve. We strive to create a workplace that reflects the growing world around us, and where everyone feels empowered, safe and welcomed.

The Office of Admissions is responsible for the marketing, recruitment, and orientation of new undergraduate MSU students. The Office of Admissions is also responsible for upholding the Board of Regents and Montana University System admission requirements, policies, and procedures regarding applications for admission, residency, acceptance of transfer credits, and other enrollment-related issues.
Duties and Responsibilities

Serve as the first point of contact for prospective students and their families.
Provide accurate and specific information regarding MSU's admission policies and procedures, recruitment events, and general campus knowledge to prospective students, the general public, faculty, and staff.
Collect, enter and maintain prospective student information in the MSU database (Banner).
Resolve conflict situations tactfully and professionally.
Disseminate vital information accurately and efficiently over the phone, by email, and in person.
Assist the Campus Visit Coordinators with special projects, as needed.

Required Qualifications - Experience, Education, Knowledge & Skills

High school graduation or G.E.D plus progressively responsible entry to mid-level administrative support and/or clerical experience in a customer service-oriented position or an equivalent combination of relevant education and experience.

Demonstrated experience providing exceptional, consistent, and positive customer service in an office or professional setting and effectively communicating detailed information and directions clearly and accurately, in person, by phone, and through business correspondence to a wide variety of individuals.
Demonstrated experience using personal computers and software, such as word processing, spreadsheets, electronic calendars, and email.
Demonstrated experience composing, formatting, and proofing grammar, punctuation, and spelling of business correspondence and general office materials as well as following established instructions and procedures with a high level of accuracy and attention to detail.
Demonstrated experience organizing and prioritizing heavy workloads and meeting tight deadlines with many interruptions while maintaining a positive, effective and professional approach.
Demonstrated experience using a large computerized database for large volumes of information entry, retrieval, maintenance, and processing, with high efficiency and accuracy.

Preferred Qualifications - Experience, Education, Knowledge & Skills

Experience using Ellucian/Banner or other relational databases.
Microsoft Office Suite or other related software suites.

The Successful Candidate Will

Consistently exercise initiative and good judgment.
Effectively operate work-related equipment.
Establish and maintain effective working relations with coworkers and the public in a team-oriented environment.
Maintain confidentiality of records and information.
Have the ability to maintain composure when responding to numerous phone calls every day.
Have the ability to represent MSU and the Office of Admissions to others in a professional, courteous and service-oriented manner.
Possess the ability to communicate in an effective, positive, and friendly manner while providing appropriate responses to questions or inquiries from a variety of individuals.

Position Special Requirements/Additional Information
This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University's rights to assign or reassign duties and responsibilities to this job at any time.

Physical Demands
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.

This position has supervisory duties?
No

Provides admission support to pharmacists, nursing staff, and physicians by gathering and recording a valid home medication list.
Work Schedule: PRN Rotating

Responsibilities:

+ Interviews patients and family members to compile a valid list of patient's home medications upon admission and perform verification and clarification of documents with the Pharmacist.

+ Communicates with retail pharmacies, primary care physicians, and other resources to gather information and recognize and apply knowledge of appropriate/specific drugs within scope.

+ Assists department and bedded units to identify and resolve patient safety issues related to medication use and admission medication list.

+ Records information in the patients EHR in a timely manner and maintains accurate data involving patient information.

+ Within scope of job, requires critical thinking skills, decisive judgement and the ability to work with minimal supervision. Must be able to work in a fast-paced environment and take appropriate action.

Requirements:

+ Minimum Required Education: High School diploma or GED.

+ Required Licensure/Certification: PHATP (Pharmacy Technician Provisional) certification from State Board of Pharmacy. PHAT (Pharmacy Technician) certification from State Board of Pharmacy within 18 months of hire.

+ Minimum Experience: 2 years of Pharmacy Technician experience or 1 year of experience with CPhT certification.

The pay range for this position is: $20.87 - $27.13 / hour. Pay is dependent on applicant's relevant experience.

UCHealth offers a Five Year Incentive Bonus to recognize employee's contributions to our success in quality, patient experience, organizational growth, financial goals, and tenure with UCHealth. The bonus accumulates annually each October and is paid out in October following completion of five years' employment.

UCHealth offers their employees a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical, dental and vision coverage; retirement plans; paid time off; employer-paid life and disability insurance with additional buy-up coverage options; tuition and continuing education reimbursement; and a full suite of voluntary benefits such as identity theft protection and pet insurance. Our employees and their family members have full access to our Employee Assistance Program, which includes up to 5 free counseling visits and work/life solutions, such as one free legal consultation. In addition, other emotional counseling support is available depending upon their need.

At UCHealth, we do things differently

We believe in something different: a focus on the individuality of every person. In big ways and small, we exist to improve the extraordinary lives of all those we serve. As Colorado's largest and most innovative health care system, we as a team deliver on the commitment to provide the best possible experience for our patients and their families. We foster a true human connection and give people the freedom to live extraordinary lives. A career at UCHealth is more than a job, it's a passion.

Going beyond quality requires the perfect balance of talent, integrity, drive and intellectual curiosity. We are looking for individuals who recognize, like us, that the world of medicine is ever-changing and are motivated to do what is right, not what is easy. We support creativity and curiosity so that each of us can find the extraordinary qualities within ourselves. At UCHealth, we'll do everything in our power to make sure you grow and have a meaningful career. There's no limits to your potential here.

Be Extraordinary. Join Us Today!

UCHealth recognizes and appreciates the rich array of talents and perspectives that equal employment and diversity can offer our institution. As an affirmative action/equal opportunity employer, UCHealth is committed to making all employment decisions based on valid requirements. No applicant shall be discriminated against in any terms, conditions or privileges of employment or otherwise be discriminated against because of the individual's race, creed, color, religion, gender, national origin or ancestry, age, mental or physical disability, sexual orientation, gender identity, transgender status, genetic information or veteran status. UCHealth does not discriminate against any "qualified applicant with a disability" as defined under the Americans with Disabilities Act and will make reasonable accommodations, when they do not impose an undue hardship on the organization.