Under the direction of the Patient Access Director, the Hospitality-Admitting Officer is responsible for the efficient and timely admission of all patients, ensuring that all data collected is accurate and complete. Utilizes tact, diplomacy and always a courteous manner.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Promotes and maintains the highest caliber of customer service by demonstrating professionalism, alertness, helpfulness and receptiveness to all patients, visitors and staff members.
- Conducts a detailed admission interview with patient/family in a timely, efficient and courteous manner.
- Obtains, updates and/or verifies all pertinent data, including demographic, financial and insurance information necessary to complete required admission, ensuring both timely access and accurate billing.
- Obtains and witnesses necessary consents.
- Ensures that mandates are met for Advance Care Directives, entering information on-line and adhering to compliance policies regarding documentation.
- Provides patient with pertinent information regarding hospital policies.
- Registers family members for the Family Liaison Service.
- Collects and secures patient valuables in compliance with Patient Valuables Policy.
- Navigates patients to various destinations within the facility, utilizing a wheelchair when appropriate.
- Refers patient with unresolved financial issues to Inpatient Accounts, when appropriate.
- Maintains patient confidentiality and privacy by accessing patient information only to the extent necessary to fulfill assigned duties.
- Executes departmental policy in regards to HIPAA requirements. All patient information must be kept private, confidential and secure. All lists, reports, files and documents must always be properly secured and stored. Interviews and examinations should be conducted in such a manner as to afford the patient reasonable audio and visual privacy.
- Answers telephone inquiries regarding patient location and condition. When appropriate, transfers calls with a warm handoff.
- Performs other related duties and special projects.
- Working in a public area; may be busy, noisy and distracting. Ability to push a patient in a wheelchair. Uniform is required.
Qualifications
QUALIFICATIONS:
- Associates degree preferred.
- Extensive experience accepted, in lieu of a degree.
SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
- Requires interpersonal relationship skills to effectively communicate with patients, their families, physicians and other support personnel.
- Requires ability to use a computer and learn various systems and programs.
- Requires good judgment, tact, sensitivity and the ability to function in a stressful environment.
- Requires the ability to maintain confidentiality regarding patients, their medical histories, demographic information, etc.
- Requires the ability to strictly adhere to Customer Service Standards.
EEO Statement
Brigham and Women's Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability. Partner's Healthcare is acting as an Employment Agency in relation to this vacancy.