Adorama jobs in New York, NY - 30 jobs

Reports to: Manager, Facility Operations or Supervisor, Production Position Overview: The Production Technician is responsible for all aspects of plant processing from post-crop harvest through packaging and labeling of the final product ready for customer sale as outlined by the management team and SOPs. These responsibilities include trimming, assembling completed product materials into various containers and packages as well as ensuring that the appropriate quantity, weight, and type of product is packaged. This position works in a timely manner and strives to increase productivity and acts with professional regard to the management and use of all production facilities and processing equipment. All qualified applicants will be trained in the use of equipment for processing. Major Areas of Responsibility include: * Assists in the post-harvest plant processing of medical cannabis. * Fan leaf removal, drying, trimming, curing, weighing, packaging, labeling, recording, inspection of product in addition to cleaning and sanitation. * Maintains a clean and organized work environment. * Transports harvested plants to drying and hang to be dried. * Hand trims and/or operates a trimming machine to remove guard and/or sugar leaves from medical marijuana. * Weighs, packages, labels, records/tracks medical cannabis for distribution. * Receives instructions and assists on tasks as delegated by management team. * Works in a quick and efficient manner. * Maintains a culture of professionalism and service. * Ensures daily compliance with policies including but not limited to; state compliance, security protocols, access protocols, dress code and work schedules. * Complies with all HR policies including confidentiality and non-disclosure. Minimum Qualifications (Skills, Knowledge & Abilities): * All applicants must be at least 21 years of age. * 1-3 years of experience in production position; including hands-on production activities. * General knowledge of weights and measurement. * Evening/night/weekend work may be required. * All positions deal with confidential information and/or issues using discretion and judgment. * Speed and precision with equipment and attention to detail. * Ability to multi-task and maintain work consistency on a daily basis. * High attention to detail. * Standing/sitting for long periods of time. Travel %: 0 FLSA status: Non-exempt Additional Abilities Required: * The job requires physical activity, including prolonged sitting, standing, repetitive bending, climbing, and lifting or moving up to 10 pounds (or more with a coworker). Good visual acuity, hand-eye coordination, manual dexterity, and ability to perform repetitive motions with accuracy is required. The noise level in the work environment is usually moderate. * Note: Nothing in this job description restricts the company's right to assign or reassign duties and responsibilities to this position at any time. Reasonable accommodations may be made in appropriate circumstances to enable individuals to perform the essential functions of the position

B&H is looking for Computer Content Writers to craft product descriptions, research products, and update the B&H website with new and accurate product information for computer-related products and categories. Ideal candidates will be enthusiastic about the current state of the computer industry and technology in general, specifically relating to the latest gear, industry trends, and unique accessories. They should be knowledgeable about how their computer and its performance/specs impact their own creative workflows or gaming experience. Candidates should have a working knowledge of various computer technologies and components, be able to explain why they use the computer configuration they own, and have familiarity with how different types of gear can be matched to different levels of creatives or gamers. A Content Writer will ideally have specific knowledge and insight on a broad range of topics: Comparisons between brand offerings Basic understanding of how to build a computer and how different components work together Opinions on who makes the best processors or graphics cards An allegiance to a side in the Windows vs Mac debate (and other OSes) A fondness for digital but a preference for film Level 1/Junior Content Writer - Typically responsible for less-complex, more common items within the Computer category. This level will handle research, writing, corrections, and updating of common photography accessories along with maintenance of aging descriptions of more popular products. Level 2/Content Writer - Responsible for copy for majority of Computer items, ranging from portable SSDs and docks to mainstay accessories. Content Writers will also be involved with subcategory reviews and updates, produce creative articles and product announcements, and handle external requests for product updates. All Computer Content Writers should have past computers or industry-related experience to form an inherent knowledge base for talking about gear. Successful writers will know the differences between different drive types and generations of graphics cards, how to build a computer, how AI-based tools can be benefitted by recent hardware, and what the optimal USB generation or Thunderbolt cable is best for certain applications. B&H is looking for candidates who are excited about computers, have a strong working knowledge and unfettered curiosity, and would like to share information on gear and process with others. Essential Responsibilities: Writes material which conforms to current B&H style and standards Organizes and prioritizes assigned products based on internal guidelines Responds to update requests to correct or modify product descriptions Stays informed on current market trends and technologies Able to research and quickly learn about new products Specific Knowledge, Skills, and Abilities: In-depth knowledge of photography and related industry practices Strong writing skills Proficient in Microsoft Office Detail oriented and strong organizational skills Preferred Education, Experience, and Licenses: Level 1 Education or similar experience in relevant field Sales/retail experience preferred Level 2 Minimum 2-4 years creating original written content in relevant categories and/or working in a related field

Reports to: Transport Supervisor or Facility Operations Manager Position Overview: The Delivery Technician provides transportation and security support to our manufacturing operation and ensures that Columbia Care products make it from each site in a timely and safe manner. Imperative to the success of this role is working as a collaborative member of the team, as well as the ability to deliver results in a fast-paced environment where systems and processes are continuously evolving. Major Areas of Responsibility include: * Audit and reconcile the delivery manifest, ensuring specifications, quantity, and quality or orders are correct. * Drive between manufacturing facility and multiple dispensary locations on a regular basis. * Identify and resolve discrepancies. * Ensure compliance delivery standards are met for each transport in accordance with State regulations. * Validate the accuracy of each delivery and ensure deliveries are made using controlled methods. Minimum Qualifications (Skills, Knowledge & Abilities): * All applicants must be at least 21 years of age. * 2+ years previous security work history/background. * 1+ years driving experience. * Holds a valid unrestricted state driver's license. * Maintain an insurable and a safe driving record. * Must be detail oriented, computer literate with above average math skills. * Some weekends required as needed. Travel %: 75 FLSA status: Non-exempt Additional Abilities Required: * The job requires physical activity, including prolonged standing, repetitive bending, climbing, and lifting or moving up to 10 pounds (or more with a coworker). Good visual acuity, hand-eye coordination, manual dexterity, and ability to perform repetitive motions with accuracy is required. The noise level in the work environment is usually moderate. * Note: Nothing in this job description restricts the company's right to assign or reassign duties and responsibilities to this position at any time. Reasonable accommodations may be made in appropriate circumstances to enable individuals to perform the essential functions of the position

Job Description Doorman/Concierge Reporting to the Building Superintendent, the Lobby Staff Member is responsible for the operation of the lobby for the residential tenants including security for the entire building and managing all deliveries and guests for the residential tenants. A qualified candidate must show initiative and good judgement in performing their job efficiently and effectively and must always provide superior customer service skills. The position duties include but are not limited to monitoring all people entering and exiting the building, vetting all visitors and announcing guests of residents, opening the door for residents and guests entering and exiting the building, assisting residents and guests with packages or luggage, keeping careful records of all packages/deliveries coming to and leaving the building. Some heavy lifting may be required. Position will perform other related duties as assigned by Building Superintendent or Property Manager. Candidates MUST meet or exceed the following minimum qualifications to be considered: High school diploma (or equivalent) Must have good verbal communications and interpersonal skills Must be able to communicate in writing with management, other staff members and residents Must be committed to providing excellent customer service and work in a team environment Computer proficiency (Microsoft Word and Excel) preferable Applicant selected for this position are required to undergo a background check and drug screening. $20.34 - $27.12 per hour, subject to CBA.

Job Description Reporting to the Building Superintendent, the Handyperson is responsible for minor building and grounds repairs and preventive maintenance throughout the property. A qualified candidate must show initiative and good judgment in performing tasks efficiently and effectively and must possess superior trouble shooting skills. The position duties include but are not limited to minor carpentry, plumbing, general repairs, ensuring proper operation of all building mechanical equipment, regular inspections of the entire property and all equipment, performing preventive maintenance, vacant apartment preparation and snow removal. Some heavy lifting may be required. In the absence of the building superintendent, supervises building employees. Perform other related duties as assigned by building superintendent or property manager Applicant must meet the following minimum qualifications to be considered: • High School diploma and/or the equivalent required • Two years of related experience required with supervisory experience preferred • Must have good oral communication and interpersonal skills • Must be able to communicate effectively in writing • Must be committed to providing excellent customer service and work in a team environment • Computer proficiency is necessary • Must have mechanical aptitude Applicants selected for this position are required to undergo a criminal background check and drug screening $22.35 - $29.80 per hour subject to terms of CBA

Under supervision, the Used Buyer/Salesperson is responsible for negotiating the purchase of used photo and video equipment from private sellers. This includes accurately assessing the value of gear, understanding B&H's inventory needs, and finalizing transactions. The role also involves sales responsibilities, requiring in-depth knowledge of B&H's products and excellent customer service skills.This position requires professional and friendly interaction with customers in person, over the phone, and through chat/email channels. Additionally, the Used Buyer/Salesperson must evaluate gear to determine if it meets B&H's purchasing criteria. Essential Responsibilities: Evaluate and purchase used equipment for best possible price Determine condition of equipment and grade to merchandise Sets resale price accounting for resale profit, current inventory, cost of repair, and consumer trends Monitors aging stock levels and adjusts prices when needed Limits overstock on items that may be difficult to resell Additional Responsibilities: Sign customer checks for sold merchandise, as needed As assigned by Director Specific Knowledge, Skills and Abilities: Strong knowledge of new and used equipment relevant to B&H Strong knowledge of previous, current and future used equipment trends (internal and external) Strong communication and negotiation skills Knowledge of B&H policies and procedures Strong customer service and organizational skills Good computer skills Preferred Education, Experience and Licenses: Minimum 3+ years experience operating and evaluating photo equipment

Senior Event Producer - B&H Creators (Full-Time, NYC) About the RoleB&H is looking for a seasoned Senior Event Producer to lead the development, planning, and execution of high-impact creator events across NYC, LA, and key markets nationwide. This role sits within the fast-growing B&H Creators division - the team behind some of the largest and most innovative creator experiences in the industry. You'll oversee start-to-finish production of immersive, content-driven events ranging from multi-brand activations and product showcases to curated creator experiences and large-scale community gatherings. We're looking for someone who thrives in organized chaos, thinks 10 steps ahead, and can turn ambitious creative ideas into flawless execution. What You'll Do• Lead end-to-end production of creator events, pop-ups, and tentpole activations (500+ attendees as well as curated 50-100 creator experiences)• Manage all event logistics: venue selection, vendor management, staffing, permitting, run-of-show development, and on-site production leadership• Collaborate across internal teams to ensure events ladder up to brand and business objectives• Own event timelines, budgets, workflows, and post-event reporting• Translate creative concepts into actionable production plans, floor layouts, fabrication needs, AV requirements, and staffing• Ensure events are built for content - lighting, staging, and environmental design that maximizes social media capture• Oversee safety, compliance, and operational excellence at every event• Develop scalable systems and documentation to support rapid event growth• Support the continued expansion of the B&H Creators community nationwide Who You Are• 6-10+ years of experience in event production, experiential marketing, live events, or creative operations• Proven success producing medium to large-scale events (300-1,000+ attendees)• Comfortable executing immersive and content-first experiences for creators, influencers, or youth-driven audiences• Extremely organized - able to juggle timelines, budgets, vendors, and multiple competing priorities• Calm under pressure and thrives in fast-paced, high-expectation environments• A problem-solver who anticipates challenges and finds creative solutions• Strong communicator with excellent stakeholder management skills• Knowledge of lighting, audio, staging, and experiential installation a major plus• Familiarity with creator culture, social platforms, and brand partnerships preferred Bonus Points• Experience working with major consumer brands• Experience in photography/videography events• Comfortable traveling for events (NYC-based preferred)• Passion for the creator economy and community building Why B&H• Opportunity to help build one of the fastest-growing creator communities in the country• Work on high-profile events with world-class brands and creators• Join a collaborative, creative, entrepreneurial team inside a legacy brand

About B&H: B&H is a globally recognized leader in the photo, video, and pro audio industries. We serve a broad customer base across multiple verticals-including education and government-by offering industry-leading products, expert guidance, and dedicated service. Our commitment to excellence makes us a trusted technology partner to institutions nationwide. Job Summary: We are seeking a highly motivated and relationship-driven Account Manager to manage and grow our education and government customer base within a designated territory. In this role, you'll be responsible for cultivating long-term partnerships with K-12 schools, higher education institutions, and government agencies. You will drive business through on-site visits, industry events, and trade shows, while uncovering new opportunities and delivering tailored solutions to meet client needs. Key Responsibilities: Client Relationship Management Build, maintain, and grow strong relationships with key stakeholders in education and government institutions. Serve as a trusted advisor, understanding each client's specific goals, purchasing processes, and technology needs. Provide timely, consultative support to ensure customer satisfaction and long-term engagement. Business Development & Sales Identify and qualify new opportunities within the education and government sectors. Develop customized proposals and close deals that align with customer procurement cycles and compliance standards. Consistently achieve or exceed assigned sales targets and strategic growth objectives. Field Engagement Conduct regular in-person visits to schools, universities, and government agencies to assess needs and present solutions. Represent B&H at relevant education and government trade shows, conferences, and procurement expos. Stay informed on industry trends, public funding initiatives, and competitive offerings. Internal Collaboration & Reporting Collaborate with internal teams including product specialists, customer service, and logistics to ensure smooth execution and delivery. Utilize CRM tools to maintain accurate pipeline data, forecast sales, and document customer interactions. Report regularly on territory performance, client feedback, and emerging opportunities. Qualifications: 3+ years of experience in B2B sales or account management, with a focus on education or government clients strongly preferred. Strong understanding of public sector procurement processes, contract vehicles, and funding cycles. Excellent communication, presentation, and interpersonal skills. Proven ability to develop trust-based relationships and close complex deals. Self-starter with strong time management skills and the ability to work independently in the field. Familiarity with CRM platforms (e.g., Salesforce). Knowledge of photo, video, AV, or IT technology is a plus. What We Offer: Competitive base salary plus potential for annual merit-based bonus Health, dental, and vision insurance 401(k) with company match Employee discounts on cutting-edge tech and gear A mission-driven, customer-focused work environment Opportunities for professional development and career advancement

Job Description Our Story With over 50 years of serving the creative community, Adorama has grown from a beloved New York City camera store into the world's only full-service destination for photo, video, and electronics. We're more than a retailer-we're a creative partner for professionals, hobbyists, and tech enthusiasts alike. From iconic brands like Sony, Canon, and Nikon to the latest in drones, smart home tech, musical instruments, and pro audio gear, Adorama provides creators with the gear and services they need to bring their visions to life. Our passion for education, innovation and commitment to customer experience make us a dedicated and trusted resource. At Adorama, we don't just support creativity-we live it. Join a team that's shaping the future of how the world captures, creates and connects. Our Leadership Principles Growth Mindset: We set high standards, embrace failure, and are open to change. Be Customer-Centered: We focus on the end-to-end customer experience. Take Ownership & Dig Deeper: We are proactive, use data, and avoid shortcuts. Think Like a Start-Up: We move fast, stay flexible, and celebrate every win. Be Humble & Respectful: We assume positive intent, listen actively, and support one another. What You'll Do This position assesses Photography equipment previously owned from customers for online selling. A Photography Technician operates and inspects equipment for functionality, conducts special quality control to identify any imperfections the equipment may have and makes recommendations if equipment is needed for repair or if parts are needed. The Photography Technician wills Asses from lower end equipment up to high end Equipment Example Manual Film Cameras, Point and Shoot, Digital, Medium and Large Format, Hasselblad and Leica Responsibilities Operate and inspect equipment for suitability Conduct special testing to identify any imperfections the equipment may have Appraises equipment based on market value and demand Identifies essential parts that may deter the equipment to function properly, identify missing parts and send them for repair Record accurately in system any equipment defects that are send for repair or sold as is. Batch equipment for cleaning process Report any issues of equipment to buyer and department manager May be requested to perform basic duties in other areas of the department Responsibilities may evolve over time; employees may be asked to take on additional duties as needed to support business priorities. What Will Help You Thrive Any combination of education and training which demonstrates the ability to perform the duties and responsibilities as described. Photography background in both film and digital photographic equipment Knowledge of Medium and Large Format equipment a Plus Ability to clearly communicate technical features verbally and in writing Excellent written and verbal communication skills Exceptional attention to detail, the ability to thrive in a team environment and an aptitude for making quick quality decisions. Strong organizational and documentation skills. Dependable, decisive, self-motivated, productive Ability to multi-task and establish priorities to meet deadlines Tech savvy with basic electronics Basic math computing skills Ability to work under pressure. This role requires 5 on-site days weekly to ensure in-person collaboration, improved communication, effective teamwork, and real-time problem solving to enhance team synergy and productivity. A standard 40 hour work week is expected. Ready to Join Our Team of Creators? Apply today and let's create something extraordinary together. Pay range for this role:$20-$21.50 USD

The Vendor Relations Specialist will support B&H's retail marketing initiatives by developing brand-aligned pitch materials and visual presentations for our vendor partners. This role is responsible for managing incoming requests, gathering data and brand assets, creating high-quality pitch decks and, when needed, 3D rendering of proposed in-store displays. The Vendor Relations Specialist works closely with the Store Display team to ensure all concepts meet vendor expectations and adhere to B&H's guidelines and standards. Essential Responsibilities: • Establish templates and design guidelines for various advertising venues • Modifies graphical images and text to match client expectations • Ensure presentations are consistent with company branding requirements • Communicate regularly with various departments on marketing activity status and upcoming activities • Plan, prioritize and manage a high volume of requests to ensure timely delivery • Identify process improvement opportunities and implement steps to increase efficiency in terms of quality and delivery time. Additional Responsibilities: As assigned by Manager Specific Knowledge, Skills and Abilities: • Strong aptitude for organization, and multi-tasking

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The Loss Prevention Agent protects the assets of the company, including employees through prevention, awareness, communication, and deterrence. Responsible for making safe apprehensions by following the apprehension guidelines. Works closely with management to increase awareness, maintain operational excellence and minimize losses. Essential Responsibilities: Contribute to shortage reduction. Identify internal theft and assist with internal investigations at the direction of leadership. Recover assets and/or make safe apprehensions for external incidents. Work with management to ensure a safe work environment. Ensure 3rd party security are following all operating procedures. General operating knowledge of retail CCTV systems. Involve management immediately in any associate or customer accidents; ensure the welfare, comfort, and privacy of those involved. Additional Responsibilities: Evaluate circumstances and make timely decisions based on company apprehension guidelines. Ability to work nights and weekends appropriately to business needs. Participates in court hearings, if applicable. Update case files and maintains relationships with local law enforcement. Specific Knowledge, Skills and Abilities: Proficient in Microsoft office (Excel, Word, and Outlook) Excellent communication skills with all levels of staff and management. Preferred Education, Experience and Licenses: High School graduate or equivalent required. 1-2 Years or retail experience preferred. New York State Security Certification required Physical Environment/Occupational Risks Position requires prolonged periods of standing/walking around store. Ability to sustain long periods of time enclosed in surveillance areas. Remain calm and professional while handling stressful situations.

Job Title: Technician - Guest Technical Services (Walk-In Support) Location: B&H Photo Video - NYC SuperStoreDepartment: Guest Tech ServicesEmployment Type: Full-Time | In-Store Position We're looking for a knowledgeable, tech-savvy, and customer-oriented Technician to join our Guest Tech Services team. In this role, you'll provide in-person technical support, product setup, and repair-related services to walk-in guests. You'll serve as a trusted expert who helps customers get the most out of their gear - from computers and cameras to phones and drones. Key Responsibilities: Provide walk-in support with no appointments necessary Assist guests with: Installation of memory cards, computer RAM, and software Basic setup of cameras, computers, drones, and other tech Firmware upgrades for cameras and lenses On-site coordination with Secure Data Recovery Services for advanced data recovery Hard drive cloning and data transfer Screen protector application for phones, tablets, and cameras SIM card resizing (cutting to fit device requirements) Transferring contacts between phones Gimbal calibration and setup assistance Maintain a high level of professionalism and customer care Stay updated on the latest consumer tech and product updates Ensure service area is organized, clean, and well-stocked with tools and supplies Qualifications: Solid knowledge of consumer electronics, especially computer, photo and video gear Experience with hardware installation and basic tech troubleshooting Familiarity with operating systems, mobile devices, and firmware updates Ability to handle small tools and delicate components with precision Excellent verbal communication and interpersonal skills Strong attention to detail and problem-solving abilities Ability to work in a fast-paced, customer-facing environment Previous experience in a retail tech support or service role is a plus

The Employee Relations Specialist interacts with employees and managers regarding conflict at work. The Specialist ensures all actions taken on behalf of an employee, manager and the company are compliant with Federal, State, and Local legal requirements. The Specialist manages leaves of absence and oversees the accommodation process. Additionally, the Specialist coordinates the communication of proper procedure between all involved parties in the event of an issue or general change in company policy. During any disciplinary process, the Specialist makes sure the company acts in a way that minimizes risk as much as possible. Essential Responsibilities: Manages workplace harmony through investigating complaints, disputes, policies to boost engagement at work. Interprets and enforces company policy. Assists in development of HR policies and procedures. Administers employee rights' initiatives to ensure Federal, State, and Local compliance (Title VII, FMLA, FLSA, ADA, etc.). Partners with and provides guidance to management to resolve complex employee relations issues and to assist in increasing the overall engagement, morale, and productivity of staff. Educates managers and directors on how to deal with employee relations issues. Performs case investigations and analysis for employee complaints and grievances. Coaches and guides employees in regard to manager-employee or employee-employee relations. Acts as a liaison between various functional areas of HR and bridges gaps in communications between managers and employees. Leads disciplinary process and discussions including performance improvement plans Understands and takes deliberate action to minimize risks during the discipline and termination process. Remains informed of current HR trends and latest updates in federal/state regulatory changes. Maintains confidential records of related matters and generates various progress reports, as needed. Specific Knowledge, Skills and Abilities: Excellent communication (verbal and written), interpersonal, analytical and organizational skills Possess up-to-date knowledge of all HR laws, regulations, policies, and procedures Knowledge of basic workplace psychology and motivation, preferably in retail and/or office environments Understanding of sensitivity and confidentiality of employee and company information Displays proven ability to take ownership of a process/project and of prioritizing tasks Experience in successfully interacting with various levels of management ranging from line supervisors to executives Analytical thinker and quick problem solver Computer skills (i. e. MS Outlook, Word, Excel, etc.) Ability to speak, read, and write in Spanish is a plus Preferred Education, Experience and Licenses: Minimum 1-3 years of experience in a HR generalist or similar role with emphasis on Employee Relations or Industrial Psychology Physical Environment Working in a typical office environment with a possibility of visiting other local worksites (store, warehouses, etc.) as needed

The Account Executive role within our Business Development department is focused on managing and expanding our corporate customer base in a designated vertical market. In this position you'll take the lead in building strong long-term partnerships with corporate clients, driving growth through onsite visits, industry events, dinners, and trade shows. You'll also identify new business opportunities and deliver customized solutions designed to meet each client's unique needs. Essential Responsibilities: Client Relationship Management Build, maintain, and grow strong relationships with key stakeholders in your vertical. Serve as a trusted advisor, understanding each client's specific goals, purchasing processes, and technological needs. Provide timely, consultative support to ensure customer satisfaction and long-term engagement. Business Development & Sales Identify and qualify new opportunities within the assigned vertical. Develop customized proposals and close deals that align with customer procurement cycles and compliance standards. Consistently achieve or exceed assigned sales targets and strategic growth objectives. Field Engagement/ Travel Conduct regular in-person visits to clients to assess needs, present solutions and build a strong relationship . Represent B&H at relevant trade shows, conferences, and procurement expos. Moderate -Heavy travel : Must be able to travel extensively for client engagements as needed. Internal Collaboration & Reporting Collaborate with internal teams including product specialists, customer service, and logistics to ensure smooth execution and delivery. Utilize CRM tools to maintain accurate pipeline data, forecast sales, and document customer interactions. Report regularly on territory performance, client feedback, and emerging opportunities. Additional Responsibilities: As assigned by Manager Specific Knowledge, Skills, and Abilities: 3+ years of experience in B2B sales or account management, with a focus on education or government clients strongly preferred. Strong understanding of public sector procurement processes, contract vehicles, and funding cycles. Excellent communication, presentation, and interpersonal skills. Proven ability to develop trust-based relationships and close complex deals. Self-starter with strong time management skills and the ability to work independently in the field. Familiarity with CRM platforms (e.g., Salesforce). Knowledge of photo, video, AV, or IT technology is a plus.

(Off the Shelf Applications) Lead a Team of 3 Managers. The Director of Business Applications oversees the operations within the Windows Development and Third Party Software teams. Also oversees the productivity of all short and long term projects and provides expert resolutions to accomplish business software needs. Additionally monitors current policies and procedures to improve processes and ensure each team abides by the appropriate regulations when involved in either a long-term or short term software projects. Knowledgeable in all requirements needed to implement new software solutions and interacts with vendors and other B&H departments, to ensure comprehensive, accurate, and timely installations. Additionally this person serves as the main support contact and resolves any escaladed issues which are beyond the scope of any developers, administrators, and team leads. Will assist in the strategic planning of the teams within B&H and is responsible for the implementation of those plans.

We are seeking a Product Manager to lead product development for customer retention and lifetime value for B&H's B2C and B2B customers. This role requires deep partnership-building skills and understanding of B2B, Sales, and EDU teams, combined with technical e-commerce product expertise in Customer Service touchpoints on the website. The PM will be responsible for driving solutions for complex business customer needs while delivering core customer experience features including account management, wish lists, email subscriptions, and loyalty programs that align with B&H's legendary customer service standards. Key Responsibilities · Create specialized landing pages for institutional customers and manage comprehensive digital B2B experiences including enterprise account portals, workflows, and professional purchasing tools · Partner closely with B2B sales teams to understand enterprise customer pain points and translate business requirements into product solutions · Own the product roadmap for customer service touchpoints including online chat, email integration · Partner with Customer Service teams to identify opportunities for self-service improvements · Optimize help center experience and entry points across the website · Lead "My Account" optimization efforts to improve retention metrics · Create loyalty program integration and customer engagement tools within account portals · Optimize account onboarding and profile completion flows to increase customer lifetime value · Build landing pages specifically tailored for enterprise, education, and support use cases · Collaborate with Dev teams on complex e-commerce integrations and enterprise-grade features · Ensure technical solutions meet enterprise security, compliance, and integration requirements · Analyze key metrics for customer service entry points , and costumer life cycle/retention rates to inform product decisions Required Qualifications · 4+ years of product management experience in e-commerce or customer-facing digital products · Strong background in customer journey optimization with understanding of how customers move from discovery to purchase and retention · Cross-functional collaboration experience with sales, customer service, and engineering teams to create cohesive customer experiences · Ability to balance customer needs with business objectives and technical constraints Business Partnership & Domain Expertise · Proven track record of building strong partnerships with sales teams, customer service organizations, and business stakeholders · Deep understanding of B2B sales processes, enterprise procurement, and institutional buying patterns · Experience with customer service operations, support ticket management, and self-service optimization · Knowledge of education sector purchasing requirements and institutional sales processes · Strong analytical skills with ability to use data to drive product decisions and measure success · Experience building landing pages optimized for B2B experiences · Familiarity with e-commerce security requirements, compliance standards, and data privacy regulations to collaborate with legal teams in delivering optimal customer experiences Customer Lifetime Optimization · Experience building customer account experiences and optimizing self-service portals · Proficiency with customer service metrics, digital touchpoint analytics, and performance optimization for customer service touchpoints for ecommerce · Knowledge of help center optimization, knowledge base management, and content strategy · Understanding of customer lifetime value analysis, particularly for enterprise and education segments · Understanding of customer lifecycle strategies and retention programs Preferred Qualifications · E-commerce industry experience, particularly in B2B, enterprise, or education markets · Experience with photography/imaging industry or technical products sales · Knowledge of enterprise software integrations (ERP, procurement systems, CRM platforms) · Experience managing large-scale customer service technology implementations · Familiarity with education sector compliance requirements and institutional procurement processes

The Credit Analyst processes applications from new customers as well as existing ones who like to establish credit terms or adjust their current credit line. The analyst reviews the application for indications of fraud and perform necessary research to conduct background check. S/he interacts with customers in a timely manner to gather necessary information required to process the application. Up on approval, the analyst updates the customer profile, enter credit limits in to the system and informs the applicant the result of their application. In conjunction with the team, s/he manages department phone queue line, mailbox, requests from Sales, A/R etc. Additionally, the Analyst monitors customer's accounts on an annual basis and produces reports as needed. Essential Responsibilities: Processing business credit applications for credit terms account. Investigating and assessing credit worthiness of applicants. Setting up open accounts with a credit limit and entering pertinent verified information on the account profile. Assisting and communicating with Sales, Marketing, A/R, financial institutions and businesses on ongoing daily issues, requests. Performing periodical review through scoring or requesting updated credit information on existing active accounts with high activity/volume. Specific Knowledge, Skills and Abilities: Effective problem solving & analytical skills Excellent written and oral communication skills. Excellent organizational skills and attention to detail.

The SEO Expert is responsible for maximizing search engine rankings for B&H product/listing and landing pages, as well as increasing the overall volume of organic traffic from search engines to the B&H Website. The SEO Expert leverages data analytics to develop and deploy effective search strategies aligned with business objectives. Due To the dynamic environment produced by constant changes to search algorithms, the SEO continuously learns, tweaks skills and experiments to develop working methodologies. They will take necessary steps to stay on top of latest trends and shifts in the industry. Essential Responsibilities: Develop a viable/robust SEO strategy based on SEO best practices and data analytics Conduct regular Technical and On-Page SEO audits to determine opportunities and identify areas for improvement Monitor and set up maintenance/alert system for when things break or are underperforming (crawlability, site structure/technical, speed, XML Sitemaps, canonical tags, meta data, redirects, etc) Prioritize projects, initiatives and areas of focus based on data analysis Conduct keyword research for individual projects Track and provide regular status reports on ranking positions Request appropriate content and/or refresh existing content to support Search engine ranking needs Request additions and/or modifications to existing category and/or landing pages Develop and implement link building and interlinking strategies Coordinate with other departments (e.g. Social, Buying, Categorization, IS, OLM, etc.) to support SEO related initiatives Provide guidance on website projects/initiatives to ensure compliance with SEO strategy and best practices Specific Knowledge, Skills and Abilities: Strong analytic skills, high attention to detail and accuracy Ability to prioritize, multi-task and work with multiple teams on a variety of projects Ability to effectively interact with all levels of end users and technical resources Strong project management and communication skills Energetic and self-motivated Preferred Education, Experience and Licenses: Proven SEO experience In-depth experience with website analytics tools (e.g, Google Analytics, NetInsight, Omniture, WebTrends) Working knowledge of HTML, CSS, and JavaScript development and constraints Knowledge of ranking factors and search engine algorithms Up-to-date with the latest trends and best practices in SEO and SEM