ADP jobs in Augusta, GA - 28 jobs

ADP is hiring a NAS HCM Consultant III. * Are you interested in joining a dynamic business supporting our largest clients? * Are you ready to be part of a team offering advancement opportunities throughout your career journey? * Are you a continuous learner who embraces award-winning training to help you achieve success and growth? If so, we are seeking a service consultant to support our clients and work on a collaborative, dynamic team. Read on and decide for yourself. In this role, you will serve as ADP's front-line for solving complex challenges, while working with clients that have 1,000+ employees and utilize multiple ADP services. You will connect with your clients using a consultative approach and your expertise, adding value while building trust and providing timely resolutions to their requests. Your support of your clients may include various levels of training, navigation, troubleshooting and recommendations of alternative solutions. In addition, you will provide prompt responses to service inquiries, support for application users, and technical guidance. You carry the weight of ADP's service reputation and client satisfaction in your hands. The nature of what you do every day will not change -- your #1 goal is to support your clients. However, every day will be different because the inquiries you receive will vary, as well as the solutions you provide to each unique client. Your time will be spent on technical activities, contributing to projects, and utilizing analysis to solve problems. You will leverage your partnerships by interacting and collaborating with key stakeholders. You will have the opportunity to become an expert in the world of human capital management! Whether your emphasis is on Payroll/HR, Benefits and/or Time, will be dependent on the functional area you join. To thrive in this role, you must possess subject matter knowledge to solve problems for clients in a timely manner. You will offer a new perspective on existing solutions. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. As a result, you provide a high-quality experience, and your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion. Ready to #MakeYourMark? Apply now! To learn more about Client Services at ADP, watch here: ****************************************** WHAT YOU'LL DO: Responsibilities What you can expect on a typical day: * Research, Troubleshoot, and Resolve. Identify issues, explore options, and deliver solutions and/or best practices to your clients. You will leverage your knowledge, expertise, and other available resources to provide consultative insight. * Communicate and Exceed Client Expectations. You will use your solid interpersonal skills and product knowledge to communicate with clients and representatives. With every interaction your goal will be to create positive client moments and experiences. * Educate and Provide Recommendations. You will leverage your ADP product and services knowledge to help build client understanding around our products' value. You will turn client input into recommendations that you will share with ADP leadership to guide best practices and solutions. * Travel (approximately 5-10%). As needed, you may travel to client sites or other ADP events and offices. TO SUCCEED IN THIS ROLE: Required Qualifications * 3-5 years of prior client service experience, preferably in a technology-based environment. A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include: * Experience noted above, OR * Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact. BONUS POINTS FOR THESE: Preferred Qualifications * Experience in HR, Payroll, Benefits and/or Time is a plus. YOU'LL LOVE WORKING HERE BECAUSE YOU CAN: * Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights. * Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences. * Grow your career in an agile, dynamic environment with plenty of opportunities to progress. * Continuously learn through ongoing training, development, and mentorship opportunities. * Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones. * Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another. * Join a company committed to giving back and generating a lasting, positive impactupon the communities in which we work and live. * Get paid to pay it forward. Company-paid time off for volunteering for causes you care about. Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $22.79 - USD $46.30 / Hour* * Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws. A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition. Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click ********************************* to learn more about ADP's culture and our full set of values.

**ADP is hiring a Learning Design & Delivery Specialist.** + _Do you enjoy flexing your creative muscles?_ + _Is conducting trainings in your wheelhouse?_ + _Are you solutions driven?_ Well, this may be the role for you. **Ready to make your mark?** In this role, you will focus on designing, developing, and delivering engaging learning to associates and clients using established ADP learning design and delivery standards and tools. Curriculum includes functional, technical, and soft skills training that supports the needs of our clients and new Service and Implementation associates across the globe. No two days are the same. You will do everything from creating content, establishing training plans, preparing the classroom, facilitating learning programs, interacting with subject matter experts, tracking learner progress and completions, and more. You will do this with an eye on appealing to multi-generational talent and the modern learner and by partnering across the learning organization to apply innovative instructional design and facilitation techniques. If you enjoy variety and leveraging leading-edge tools and approaches, this role is for you! To thrive in the role, you have 3+ years of experience in instructional design and training facilitation. You have worked independently to design and deliver sound training in various modalities, i.e., self-paced, virtual and in-person instructor-led, and can manage simultaneous projects with deadlines. It would be best to be a continuous learner who focuses on personal development and enjoys working in an innovative, challenging environment. Your work will have a direct impact on the success of ADP and our clients who employ one to millions of employees. Like what you see? **Apply now!** **WHAT YOU'LL DO:** + **Innovate** : You seek opportunities to apply innovative thinking to your projects and will work to keep ADP's approach to designing learning up to date. + **Be Agile** : You can adapt to changing business requirements, projects, and resources and use agile approaches to meet business needs. + **Design:** You'll design holistic solutions engaging team members and business partners in the design process to ensure the solution design is flexible and addresses the unique needs of the learners. + **Develop:** You can develop solutions across a broad set of learning modalities and ensure that continuous learning and performance support concepts are applied. + **Deliver:** You apply the most effective techniques to engage learners for successful learning outcomes. + **Consult:** You use your knowledge and subject matter expertise to make recommendations to continuously improve our learning programs. + **Be a Continuous Learner:** You focus on personal development to develop and elevate your professional knowledge and skill. You take the same approach to business process improvement to improve ADP learning design and delivery standards and drive the adoption of those standards. You maintain an outside-in perspective by building and maintaining peer networks inside and outside ADP. **YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:** + Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and respect one another's ideas to find the best solution. + **Deliver at epic scale.** We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity. + **Be surrounded by curious learners.** We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes. + **Act like an owner & doer.** Mission-driven and committed to navigating change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft. + **Give back to others.** Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation. + **Join a company committed to equality and equity.** Our goal is to impact lasting change through our actions. **TO SUCCEED IN THIS ROLE:** _Required Qualifications_ A college degree is not required but could set you apart. What's more important is having the skills and experience to do the job. You will need 3+ years of experience in instructional development and/or adult learning theory and training delivery. You will have experience using eLearning tools such as Captivate, Articulate 360, TechSmith Camtasia, TechSmith SnagIt, Audacity, and/or Vyond. You will have mastered using virtual classroom delivery tools such as WebEx and Kahoot. You will possess the technical aptitude to quickly learn new development tools. You will have an intermediate to advanced knowledge of ADP HCM platforms such as ADP Workforce Now and RUN. **BONUS POINTS FOR THESE** : _Preferred Qualifications_ + Experience using a Learning Management System (i.e., Litmos) + Experience with simple Graphic Design + Experience using various facilitation techniques both in-person and virtually \#LI-KD1 \#LI-Hybrid **A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (********************************************************** . **Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. **Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click ********************************* to learn more about ADP's culture and our full set of values.

You are: A member of the Benefit Carrier Integrations team. You are responsible for implementing and servicing files which exchange demographic, plan and enrollment data between the WorkforceNow module and our clients' third-party vendors (e.g., payroll processors, insurance carriers, third party administrators, etc.). You will: Support the Comprehensive Services team and clients by implementing, maintaining and troubleshooting API Benefit Carrier Integrations. You will also work with internal partners, carriers, brokers and the client to support Open Enrollment throughout the year, to ensure enrollments are submitted to the client's benefit carriers timely. You will need: * Benefits Administration Experience. * Project Management Competency. * Technical troubleshooting experience with WorkforceNow Benefits and/or Benefit Carrier Integrations. * When presented with a case to troubleshoot, investigate and resolve issues/defects with existing code. * Communicate status and next steps to all partners (internal, carrier, client, broker, etc.) throughout the implementation project or lifecycle of a service case. * Partner with Account Managers, Product Engineers, third party vendors, and client to determine best practices for the setup of the API. * Serve as a technical resource for Account Managers and Customer Service Representatives who may have questions regarding active API integrations. * Participate in conference calls with clients, carriers, brokers, sales, and/or prospects with connection questions. * Maintain primary contact information for each third-party vendor with whom we have a connection. * Work with these contacts to track new release dates for their systems, obtain updated file specifications, and identify the impact of any changes on existing connections. * Troubleshoot and test integrations to ensure accuracy of transmission of data. * Maintain comprehensive understanding of and take responsibility for continuous learning of new technologies and templates being introduced in the Benefit Carrier Integrations environment. * Support monthly Open Enrollment renewals. Behaviors: * Adaptability * Alignment * Collaboration * Ethics/Integrity * Innovation * Process & Project Management * Results Orientation * Service Orientation / Client Focus Technical Skills: * Proficient in MS Excel skills such as creating pivot tables, v-lookups to compare files and data to identify discrepancies between two files. * Knowledge of Salesforce is helpful for case and project management. QUALIFICATIONS REQUIRED: * Experience working in a software and/or service company environment. Preference will be given to candidates who have the following: * Strong benefits experience. * EDI and/or API experience. A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition. Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click ********************************* to learn more about ADP's culture and our full set of values.

ADP is hiring a COS Team Lead! In this role, the Team Lead, under the guidance of a Client Service Manager/Payroll Manager, provides support and coaching to and serves as an escalation point to a team of Payroll Specialists and Client Service Consultants in servicing clients and processing client's payrolls. The Team Lead must be able to influence tasks and deliverables for team members without direct reporting relationships. The team lead provides high level technical application software support and coaching to resolve client escalations and other technical issues raised in the areas of system set up, product functionality, and payroll processing. The team lead coaches team members on the delivery of stellar service to build and improve client satisfaction and retention. To thrive in this role, you must be comfortable in a client facing role leading a team of payroll specialists as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion. Ready to #MakeYourMark? Apply now! To learn more about Client Services at ADP, watch here: ****************************************** What you'll do: What you can expect on a typical day: * Functional Responsibility * Manage the entire workflow of the Payroll team towards successful service delivery to one or more clients * Make decisions with a thorough understanding of client payroll processing and daily checklist to monitor complete accuracy of payroll * Ensure daily and weekly tasks are completed to deliver on the execution of the entire payroll cycle * Leadership * Influence task deliverables for team members without direct reporting relationships * Support the training and mentoring of Payroll Specialists' on job requirements, product functionality and service delivery techniques * Client Service Delivery * Build relationships of trust, respect and partnership with clients and Client retain team by providing World Class Service * Attend and actively participate in client conference calls or onsite visits as required by management TO SUCCEED IN THIS ROLE: Requirements: * 3-5 years of experience in a customer service environment or as an HR/HRIS practitioner with systems experience. A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include: * Experience noted above, OR * Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success. Bonus Point for these Preferred Qualifications: * Technical Knowledge * Verbal and Written Communication * Relationship Building * Coaching YOU'LL LOVE WORKING HERE BECAUSE YOU CAN: * Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights. * Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences. * Grow your career in an agile, dynamic environment with plenty of opportunities to progress. * Continuously learn through ongoing training, development, and mentorship opportunities. * Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones. * Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another. * Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live. * Get paid to pay it forward. Company-paid time off for volunteering for causes you care about. A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition. Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click ********************************* to learn more about ADP's culture and our full set of values.

In this position, you'll leverage your project management and team lead expertise to assist the Team Director in establishing the direction of daily activities, ensuring efficient operations, and creating an overall productive and enjoyable working environment for employees. RESPONSIBILITIES: * Lead daily activities of the team to ensure that all work is completed according to scheduled deadlines with attention to quality standards, priorities and overall goals. * Enhanced understanding and implementation of Business Units strategic goals. * Oversee the use of standard process workflows by team. * Function as a consultant and business partner to other groups within ADP. * Train and mentor team members and identify development needs across the team, working with the director to coordinate additional training as needed. * Track various productivity and performance standards to ensure that established levels are achieved, especially during critical activity periods. * Serve as an acting backup to the Director, providing leadership, guidance and direction to team members in the absence of the director. * Manage escalated issues and provide direction. * Collaborate with peers to establish best practices. * Analyze team statistics and prepare reports for the Director. * Provide feedback to Team Director on associate performance. * Collaborate with team and Director regarding Workforce Management, to include scheduling. * Participate in task forces, strategic initiatives, stretch assignments and collaboration opportunities with other business units. QUALIFICATIONS REQUIRED: * At least 5 years of relevant experience * At least 2 years of applicable team lead experience required. * Ability to communicate effectively to all levels of internal and external contacts verbally and in writing. * Excellent collaboration, organizational, time management, customer service and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions. * Ability to work and thrive in a team environment, focused on achieving results. * Ability to maintain cooperative working relationships with all levels of management. * Ability to assess team members' performance and provide motivational support. * Exceptional client relationship building skills. PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following: * College degree preferred. * Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations. * Proficient in the latest web technologies and working knowledge of various operating systems. * ADP Vantage or Enterprise experience preferred. * CPP or FPC certification desirable. * Proficiency and in-depth knowledge of all pertinent ADP HR, Payroll and Benefits policies and procedures. * Prior leadership training. A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition. Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click ********************************* to learn more about ADP's culture and our full set of values.

ADP is hiring a Senior Implementation Project Manager. Well, this may be the role for you. Ready to make your mark? As an Senior Implementation Project Manager, you will be responsible for executing the "OneADP" project management methodology for all assigned projects spanning multiple products and business units. Collaborates and consults with client and ADP Project Teams to manage the project scope and overall client experience during all phases of the implementation. Oversee development, communication, control and execution of project plans in a manner consistent with the framework of the "OneADP" solution delivery and ensures client needs are satisfied by delivering projects with a high degree of quality. Ensures goals are met by client and ADP Project Team Members who may represent multiple business units including Implementation Specialists, Trainers, Sales Representatives, Client Services Representatives, vendors and others by ensuring they understand and adhere to key timeframes and quality goals. As directed by the Implementation Executive, drives associate mentorship, and participates in stretch assignments/projects in support a virtual Resource Management Team. * Determines the appropriate analysis and data conversion methods to ensure correct and timely set up of products and features. Adheres to project management standards of overall methodology, tools and implementation processes. * Collaborates and maintains project control: Oversees development, communication and execution of the goals and project timeline by consulting and collaborating with other Implementation, Sales and business unit associates to ensure delivery of the highest level of performance for the attainment of the overall project goals. Plans, schedules and controls the activities of complex business projects. Monitors all project deliverables through the generation, maintenance, distribution and communication of key project documents including project plans, Develops and executes appropriate client conversion strategies. * Determines the appropriate analysis and data conversion methods to ensure correct and timely set up of products and features. Adheres to project management standards of overall methodology, tools and implementation processes. * Collaborates and maintains project control: Oversees development, communication and execution of the goals and project timeline by consulting and collaborating with other Implementation, Sales and business unit associates to ensure delivery of the highest level of performance for the attainment of the overall project goals. Plans, schedules and controls the activities of complex business projects. Monitors all project deliverables through the generation, maintenance, distribution and communication of key project documents including project plans, status reports, and issue and resolution logs to ensure processes are followed and goals achieved, including the timely completion of milestones. Coordinates the new client transition process at the conclusion of the implementation for each product purchased. Ensures that all necessary documentation is properly distributed to facilitate the ongoing support of complex client solutions. * Gains commitment, alignment and engagement from all Project Team Members in pursuit of Resource Services' mission, vision and values of providing integrated solutions and World Class Service. Accountable for influencing and managing the collective performance of an Implementation Project Team that includes Implementation Consultants and may span multiple business units (i.e. Retirement Services, FSA/COBRA, Concur, TLM, 3rd-party vendors, etc.) * Internal and external relationships: Manages the client relationship at the most senior level within the client organization and acts as single point of contact and escalation for all key project stakeholders: clients, Sales and ADP Project Team Members. Maintains the Project Team's focus on exceeding client expectations. * Participates in departmental or Implementation Center task force teams and councils that focus on improving processes, strategic initiatives, acquisitions, stretch assignments and collaboration opportunities with other BU's. Results oriented with proven statistical success and seasoned leadership and mentorship skills and abilities. * Sales Partnership/Alignment: Aligns with and supports expectations and communications established by Sales. Accurately assesses and monitors client expectations to ensure positive outcomes. Identifies and overcomes objections, clarifies expectations, confirms client understanding of both deliverables and timeframes and involves Sales as necessary to reset expectations. Incorporates and prioritizes the ADP Value Proposition in project strategy. Leads and gains commitment from client and ADP Project Teams to implement with a concurrent approach, meeting and exceeding clients' integrated solution and value proposition objectives. *Meets with prospects to discuss the implementation process. Serves as a liaison with Sales/System Consultants to set proper expectations. * Product Support: Assists Regional product groups in development of new processes, tools and collateral. Participates in task forces and stretch assignments. To thrive in this role, you have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion. A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. Learn more about DEI at ADP on our YouTube channel: ***************************** Ready to #MakeYourMark? Apply now! To learn more about Implementation at ADP, watch here: ****************************************** WHAT YOU'LL DO: Responsibilities What you can expect on a typical day: * Implement Clients. You'll create exceptional Implementation experiences for each product or service. Through your expertise and relationship-building, you'll help clients develop the skills and confidence to use our products with ease. * Implement ADP Technologies and Products. You will analyze existing systems, interface requirements, and business processes. You will incorporate new processes, tools, and approaches when recommending and implementing the ADP solution. * Partner Internally. You will interact/collaborate with ADP associates in sales and customer service. You will exchange routine information with members of the client project team, including priorities, timeliness, and issues as they arise. * Multi-Task & Communicate. You will work on multiple time-sensitive follow-ups/projects at the same time. You will share essential information with clients and internal teams. * Organize. You adhere to a daily schedule and organize yourself to deal with a high volume of calls, emails, etc. TO SUCCEED IN THIS ROLE: Requirements * 3 - 5 years of client service, customer service, or consulting experience. * Prior project management experience is not required; we will train you to be successful! A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include: * Experience noted above, OR * Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact. YOU'LL LOVE WORKING HERE BECAUSE YOU CAN: * Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights. * Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences. * Grow your career in an agile, dynamic environment with plenty of opportunities to progress. * Continuously learn through ongoing training, development, and mentorship opportunities. * Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones. * Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another. * Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live. * Get paid to pay it forward. Company-paid time off for volunteering for causes you care about. What are you waiting for? Apply today! A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition. Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click ********************************* to learn more about ADP's culture and our full set of values.

. . A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition. Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click ********************************* to learn more about ADP's culture and our full set of values.

ADP is hiring a **Sr. Engineering Project Manager.** + Do you thrive in a results-driven and dynamic atmosphere where client success, achievement, collaboration, and agility are recognized and highly valued? + Are you looking for an opportunity to make a difference by using your communication, problem- solving, and project management skills to drive results for our clients? + Are you looking for an inclusive environment with a culture of collaboration and belonging? Well, this may be the role for you. Ready to make your mark? In this role, you will lead a project team to implement Corporate Real Estate projects by planning, organizing, controlling, and deploying key milestones, deliverables, and resources according to client and business goals. You will use specific templates and techniques to manage through the preferred project life cycle to ensure business goals and objectives are accomplished within designated timeframes and budgets. You will manage all project phases, including initiation, planning, execution, monitoring, control, and closure. When done successfully, your Associate satisfaction scores and project team sentiment will make you proud. We'll also have a healthy dose of fun along the way. Not only can you find a career here but friendships that last in a company that values inclusion. Ready to #MakeYourMark? **Apply now!** **To learn more about Client Services at ADP, watch here:** ******************************************** **WHAT YOU'LL DO:** Responsibilities **What you can expect on a typical day:** * **Be a True Partner.** Do you want to be the ultimate relationship builder? You will manage large project teams responsible for the successful planning, coordination, and implementation of projects to ensure business goals and objectives are accomplished within designated timeframes and budgets. You will develop strong partnerships and working relationships at all levels of the organization, internally and externally. *** Collaborate and Connect.** Are you looking to learn and grow as a part of a team? You will identify cross-functional resources critical to project objectives and build diverse collaborative teams to drive business success. You will lead and influence initiatives and projects to provide strategic insights which enable efficient execution of project deliverables and milestones, including managing the full life cycle of projects. *** Think Like a Client, Act Like an Owner** . Not afraid to be the owner of your project? You will provide analysis and status reports of the project, including business case, ROI, and post-project review. You will assess, manage, resolve, and escalate (if necessary) risks and issues. *** Create and Innovate.** Do you want to champion best practices and process improvement? You will provide recommendations and suggest best practices with the expectation of always creating an exceptional client implementation experience. You'll use critical thinking and problem-solving skills to approach new situations. **TO SUCCEED IN THIS ROLE:** Requirements + You have at least 5-8 years of project management experience and/or continuous improvement experience + You have prior work experience leading medium to large cross-functional and/or multi-year projects from concept to delivery + You possess strong knowledge of project management processes, tools, and structured methodologies + You guide and inspire others in a consultative approach and drive collaboration and client focus with the project team and internal partners + You manage multiple and changing priorities (flexibility/adaptability + You demonstrate learning agility and critical thinking skills and apply basic concepts in new situations + You work and thrive independently and in a collaborative environment; you partner, collaborate, and work in a team (and matrixed) environment + You coach, train, and mentor other team members with less experience A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include: * Experience noted above, OR * Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact. **BONUS POINTS FOR THESE:** Preferred Qualifications + You bring industry expertise to each client solution and apply best practices through in-depth client consultation + You maintain focus and work effectively with multiple demands + You take initiative to seek out answers, solutions, and positive outcomes* + You're process-oriented with a high attention to details + You're proficient using Microsoft Office suite and have experience with Financial Force, Anaplan, Confluence, or similar tools + You have experience in the Human Capital Management (HCM) Industry and/or knowledge and understanding of payroll + You have PMP certification from highly recognized professional learning institutions **YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:** + **Be yourself** in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights. + **Belong** by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences. + **Grow your career** in an agile, dynamic environment with plenty of opportunities to progress. + **Continuously learn** through ongoing training, development, and mentorship opportunities. + **Be your healthiest** . Best-in-class benefits start on Day 1 because healthy associates are happy ones. + **Focus on your mental health and well-being.** We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another. + **Join a company committed to giving back** and generating a lasting, positive impact upon the communities in which we work and live. + **Get paid to pay it forward.** Company-paid time off for volunteering for causes you care about. What are you waiting for? **Apply today!** \#LI-JLR \#LI-Hybrid Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $74,100.00 - USD $150,300.00 / Year* *Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws. **A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (********************************************************** . **Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. **Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click ********************************* to learn more about ADP's culture and our full set of values.

ADP is hiring a Payroll Support Representative -- Level I. The Payroll Support Representative supports Major Accounts Comprehensive Services Client users on WFN, PayX, ez LM, Portal, HRB and related applications by providing guidance and research in response to a wide variety of questions and issues presented by Client Payroll Administrators. The person in this role will use multiple tools and research resources in order to develop an accurate and comprehensive response to a wide range of inquiries regarding payroll practices and tax considerations, taking into account the differences across states and localities. Due to the nature of the Comprehensive Services business, the person in this role will also interface with multiple ADP service organizations as well as third party vendors that provide services to our Clients. To support a unified Client experience, they will also have familiarity with common HR questions and will access systems in other service organizations and other knowledge bases. This person also works closely with the Comprehensive Services Relationship Manager to address Client requests for guidance and best practices. The Payroll Support Representative will also be assigned to a specific group of Clients for the purpose of providing proactive updates and information. * Client Facing with Assigned Non-Comp Payroll Client Base * Works in an inbound phone support model * Provides WFN/AutoPay Payroll Technology Support * Supports General PR, HR - Benefit Questions * Supports Payroll Processing Questions and Issues * Conducts Initial Issue Troubleshooting * Works with internal teams to resolve complex issues At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility. RESPONSIBILITIES: * Respond to questions from Clients regarding the use of the WFN, PayX, ez LM, Portal, and HRB applications. Provides application/navigation support. * Assist Clients with Client data maintenance, setup, configuration changes in AutoPay Mainframe, WFN, ez LM, HRB and the Portal and coordinates with all functional areas (e.g. PTO, Special Calcs, Time and Attendance schedule, 401k, etc.) as needed. * Performs new feature setup requests (e.g. Group Term Life, HSA, direct deposit calcs, special calcs, Benefit Accruals, Multi-J, split wraps, add'l locations, etc.). * Assists and supports Clients with Payroll processing questions and issues. * Use on-line tools and other resources to research and respond to Client inquiries requiring guidance on how to address a wide variety of payroll, pay practice and payroll tax questions and situations. * Collaborates with internal Clients/Partners (401k, FSA, Tax, etc.) and/or third party vendors involved in providing services to identify and resolve issues and ensure that these services meet Client expectations. * Escalates Client issues to SSS, Tech Services, Project Services, Connections Team, Carriers, Development or other 3rd parties as appropriate. Communicates status and resolution to Client. Completes complex projects including: 1. Calculation updates, special reports, tax amendments, company setup, troubleshooting 2. PTO, OT, Double Time, etc. researches historical data for adjustments needed 3. Researches Benefit Accruals recalculates and imports corrections. * Assists Client with tax changes for understanding, conducts research and follow-ups as needed. * Performs other related duties as assigned. * Occasional extended hours during peak seasons. May work 5 - 10 hours of OT 6 - 8 weeks of the year. Functional Responsibility: * Provides WFN/AutoPay Payroll Technology Support * Supports General PR, HR - Benefit Questions * Supports Payroll Processing Questions and Issues Typical Assignments: * Typically will focus on smaller and/or less complex clients. * Complexity may be measured by one or more of the following: # of employee, structure of client's PR Department, utilization of PR functionality, complexity of PR configuration, unique workflows, etc. Decision Making/Judgment: * Decisions made are based on established processes and procedures. Exceptions are referred to manager or senior team members Contact (Internal - External): * Internal: work with other ADP Teams for escalations, issue resolution and collaboration with other service areas and collaboration with other service areas * External: ADP Client Contact QUALIFICATIONS REQUIRED: Education: * Bachelors Preferred. Completion of FPC (Fundamental Payroll Certification). Experience: Minimum 2 years of payroll processing experience. Basic knowledge of payroll tax deposit, filings, principles and wage and hour laws. Expected to achieve a working knowledge of the following applications: * WFN ( Portal) * PR Module, HR Module, TA Module * Wage Garnishments * Tax Registration * Total Tax Plus * ADP Reporting * GLI ADP Tools * SharePoint * AutoPay Mainframe * LUMIN * All internal tools to support the offering Exposure to additional offerings: * Comp Benefits, Comp HR * COBRA * FSA * 401k Preference will be given to candidates who have the following: * High-level payroll knowledge including payroll skills for processing Client payrolls. Accuracy and dependability important since errors or omissions can directly impact Client associate paychecks, and errors in reporting can also lead to penalty and interest payments for ADP. * Basic knowledge of payroll tax principles and wage and hour laws. * Strong verbal and written communication skills. * Ability to analyze and resolve problems through effective customer interface and communication. * Must be able to work under time constraints to ensure that deadlines are met. * Excellent Professional Customer Service Skills. * Strong Organizational Skills. * Strong Process and documentation skills. * Strong Research Skills. * Proficient in MS Office applications, especially Word and Excel Proficiency in using PC A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition. Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click ********************************* to learn more about ADP's culture and our full set of values.

ADP is hiring a Payroll Solutions Specialist. * Are you ready to join a company offering career advancement opportunities throughout your career journey? * Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning? * Are you looking for an inclusive environment with a culture of collaboration and belonging? If so, this may be an opportunity for you. Read on and decide for yourself. In this role, you will join a high-performing team in ADP's Human Resources Outsourcing department that provides support and guidance in response to a wide variety of payroll and tax-related questions and issues presented by Client Payroll Administrators. You carry the weight of ADP's service reputation and client satisfaction in your hands. Every day, you will utilize multiple tools and resources to develop accurate, comprehensive, and friendly responses to clients' inquiries regarding payroll practices and tax considerations. The nature of what you do every day will not change -- your #1 goal is to help clients. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success! To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here, but friendships that last in a company that values inclusion. Ready to #MakeYourMark? Apply now! To learn more about Client Services at ADP, watch here: ****************************************** WHAT YOU'LL DO: Responsibilities What you can expect on a typical day: * Product Support. You will respond to client questions regarding our payroll and benefits products and provide application and product navigation support. Support activities can include: data maintenance, set up, configuration changes for multiple options (e.g., Vacation/Paid Time Off , Special Calculations, Time and Attendance schedule, 401k, and more) and new feature set up requests (e.g., Group Term Life, Health Savings Account, direct deposit calculations, Benefit Accruals, etc.). * Payroll Processing - Tax. You will assist clients with payroll processing and solve any issues that may arise. You will assist clients with tax changes for understanding, conduct research, and follow-up as needed. To ensure timely and accurate payroll and tax processing, you will provide timely communication to the correct parties for any updates, changes, or client issues. You will monitor Tax Registration Services via a report once the client is live and verify all jurisdictions are active. You will use online tools in your daily role to do your job. * Consultation. You will act as a trusted advisor to your clients and provide consultative support and recommendation on product optimization during status calls and other interactions. * Quarter and Year-End Support. During these periods, you will play a critical role where we resolve issues in partnership with our clients that surface in error prevention notices. Together, you will determine corrections and generate details on changes needed for processing additional payroll. * Reporting and Analysis. You will work on complex projects, including calculation updates, special reports, tax amendments, company set up, troubleshooting, and more. You will research historical data, determine adjustments, and use online tools to make corrections. * Collaborate and Communicate. You will collaborate with internal teams (401k, Flexible Spending Accounts, Tax, etc.) and possibly third-party vendors to identify and resolve issues and ensure that these services meet client expectations. You will escalate issues when necessary and communicate status and resolution to the client. You will also share upcoming changes with your clients that could impact them and address their concerns. You will create standard client documentation and update it regularly. TO SUCCEED IN THIS ROLE: Required Qualifications * At least two years of experience, OR * Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact. * You will have occasional extended hours during peak seasons and may work 5 - 10 hours of overtime 6 - 8 weeks of the year. BONUS POINTS FOR THESE: Preferred Qualifications * High-level payroll knowledge, including payroll skills for processing client payrolls. * Basic knowledge of payroll tax principles and wage and hour laws. YOU'LL LOVE WORKING HERE BECAUSE YOU CAN: * Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights. * Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences. * Grow your career in an agile, fast-paced environment with plenty of opportunities to progress. * Continuously learn through ongoing training, development, and mentorship opportunities. * Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones. * Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another. * Join a company committed to giving back and generating a lasting, positive impactupon the communities in which we work and live. * Get paid to pay it forward. Company-paid time off for volunteering for causes you care about. What are you waiting for? Apply today! A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition. Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click ********************************* to learn more about ADP's culture and our full set of values.

**You are:** A member of the Benefit Carrier Integrations team. You are responsible for implementing and servicing files which exchange demographic, plan and enrollment data between the WorkforceNow module and our clients' third-party vendors (e.g., payroll processors, insurance carriers, third party administrators, etc.). **You will:** Support the Comprehensive Services team and clients by implementing, maintaining and troubleshooting API Benefit Carrier Integrations. You will also work with internal partners, carriers, brokers and the client to support Open Enrollment throughout the year, to ensure enrollments are submitted to the client's benefit carriers timely. **You will need:** + Benefits Administration Experience. + Project Management Competency. + Technical troubleshooting experience with WorkforceNow Benefits and/or Benefit Carrier Integrations. + When presented with a case to troubleshoot, investigate and resolve issues/defects with existing code. + Communicate status and next steps to all partners (internal, carrier, client, broker, etc.) throughout the implementation project or lifecycle of a service case. + Partner with Account Managers, Product Engineers, third party vendors, and client to determine best practices for the setup of the API. + Serve as a technical resource for Account Managers and Customer Service Representatives who may have questions regarding active API integrations. + Participate in conference calls with clients, carriers, brokers, sales, and/or prospects with connection questions. + Maintain primary contact information for each third-party vendor with whom we have a connection. + Work with these contacts to track new release dates for their systems, obtain updated file specifications, and identify the impact of any changes on existing connections. + Troubleshoot and test integrations to ensure accuracy of transmission of data. + Maintain comprehensive understanding of and take responsibility for continuous learning of new technologies and templates being introduced in the Benefit Carrier Integrations environment. + Support monthly Open Enrollment renewals. **Behaviors** : + Adaptability + Alignment + Collaboration + Ethics/Integrity + Innovation + Process & Project Management + Results Orientation + Service Orientation / Client Focus **Technical Skills:** + Proficient in MS Excel skills such as creating pivot tables, v-lookups to compare files and data to identify discrepancies between two files. + Knowledge of Salesforce is helpful for case and project management. **QUALIFICATIONS REQUIRED:** + Experience working in a software and/or service company environment. **Preference will be given to candidates who have the following:** + Strong benefits experience. + EDI and/or API experience. **A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (********************************************************** . **Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. **Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click ********************************* to learn more about ADP's culture and our full set of values.

ADP is hiring a Team Leader * Are you ready to join a company offering career advancement opportunities throughout your career journey? * Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning? Well, this may be the role for you. Ready to make your mark? The team leader will support the Call Center Manager. You will leverage your project management and leadership skills to assist the Team Manager in establishing the direction of daily activities and ensuring efficient operations. You will support the team manager in creating an overall productive and enjoyable working environment for employees. In this role you will make a business impact and provide managerial development opportunities. You will work cross functional departments that support the call center. Utilize sound judgement to escalate critical issues to the Team Manager. Provide recognition and direct feedback to associates on areas of opportunity to enhance service provided to the client. May provide feedback on individual performance of associates to leadership. Be the point of contact for all escalations that come to Associates; assign escalations to the team, and ensure escalations are handled within the prescribed SLAs. Oversee the use of standard process workflows by team. Subject matter expert for new initiatives, working with cross functional business units, the escalations team and the member services contact center. Be a point of contact for supporting business units, like, Fraud, Dispute, Client Services, Compliance and Implementation teams. Participate in task forces, strategic initiatives, stretch assignments, projects and collaboration opportunities with other business units as needed. Work with the manager to collaborate on gathering requirements, obtaining content to create training, work with the frontline member services to ensure training on new initiatives is received by the front-line associates and track completion. Support the manager to create weekly Knowledge articles, based on initiatives, changes in processes, enhancements, and retraining opportunities. Identify and support process improvements to improve the member and associate experience. Serve as a resource in troubleshooting sessions when Member Services is faced with downtime issues. Be ready to quickly and efficiently communicate next steps to Agents verbally and via the Knowledge Articles. May monitor associate/member interactions utilizing the quality monitoring system. Ready to #MakeYourMark? Apply now! To learn more about Client Services at ADP, watch here: ****************************************** What you'll do: Responsibilities What you can expect on a typical day: * Support the Member Services Manager daily activities and ensure that all work is completed according to schedule deadlines. * Serve as an acting backup to the Team Manager, providing leadership, guidance, and direction to team members in the absence of the manager. * Serve as a resource for team members based on a strong working knowledge of member services and team's responsibilities - goals. * Assist with user acceptance testing for new initiatives. * Attend the weekly training call with the front-line member services, and lead training discussions. * Collate escalation reports for compliance and bank audits, and logs to the banks. * Be able to identify escalation trends or spikes to deliver more understanding to banks during their month over month reviews. * Monitor various productivity and performance standards to ensure that established levels are achieved, especially during critical activity periods. * Analyze team statistics and prepare reports. TO SUCCEED IN THIS ROLE: Requirements * At least 3 years of experience working in a call center environment * At least 1 year of leadership experience * Prior experience in training and creating knowledge management articles * Excellent collaboration, organizational, time management, customer service and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions * Ability to communicate effectively to all levels of internal and external contacts verbally and in writing * Proficient using Microsoft Office A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include: * Experience noted above, OR * Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact. YOU'LL LOVE WORKING HERE BECAUSE YOU CAN: * Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights. * Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences. * Grow your career in an agile, dynamic environment with plenty of opportunities to progress. * Continuously learn through ongoing training, development, and mentorship opportunities. * Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones. * Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another. * Join a company committed to giving back and generating a lasting, positive impactupon the communities in which we work and live. * Get paid to pay it forward. Company-paid time off for volunteering for causes you care about. What are you waiting for? Apply today! A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition. Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click ********************************* to learn more about ADP's culture and our full set of values.

ADP is hiring a **Principal Client Success Executive.** + Are you ready to manage a book of large, complex global client accounts + Do you enjoy working through client challenges and providing creative solutions? + Do you have a knack in building relationships, working through contract negotiations and retaining clients? + Are you ready to lead clients on an HCM journey leveraging Lyric technology? **Well, this may be the role for you. Ready to make your mark?** In this role, the Principal Client Success Executive (CSE) is responsible for driving satisfaction and client outcomes by relentlessly monitoring and managing client's success throughout the Lyric HCM client journey. The CSE in partnership with Product, Implementation, and Project Managers from other workstreams will define and implement Launch Readiness for all phases of the rollout of the Lyric HCM solution. The CSE will align with Client Stakeholders to gain a deep knowledge of the clients desired outcomes, developing and executing client success plans focused on achieving a client's desired outcomes at every stage in the client journey. The CSE manages at all levels of the ADP and Client Organization to drive accountability for delivering the end-to-end client experience in order to achieve a long term and valued added partnership. The CSE will initiate interventions to address any areas of concern in overall client health; including client satisfaction, client experience and product adoption across the client's ADP portfolio. The CSE identifies customer risk and acts as an integrator with ADP and client resources to deliver on Client Success milestones and to ultimately drive long term retention and expansion of the client partnership with ADP. Ready to #MakeYourMark? **Apply now!** **To learn more about Client Services at ADP, watch here:** ******************************************** **WHAT YOU'LL DO: Responsibilities** **What you can expect on a typical day:** **Client Focus:** + The CSE is a trusted advisor who builds and strengthens client partnerships by creating and operationalizing a Client Success plan in conjunction with the Client's Decision Makers, influencers, and Executives. + The CSE will execute on this plan, marshaling the power of the organization to deliver on the client's Success Milestone and desired outcomes. This consists of establishing the client relationship and building their loyalty, consulting with the client to define appropriate desired outcomes based on the client's suite of products and stage in the adoption journey, ensuring the client's optimal use and solution adoption of products and services, advocating for our mutual best interests, and driving engagement through data insights and other unique ADP assets. + Possesses strong presentation skills, Executive Presence, business acumen and deep knowledge of the client and ability to articulate and manage to clients' desired outcomes. **Relationship Management:** + The CSE drives total client satisfaction by delivering a seamless and unified experience in partnership with internal Associates. + Effectively manage across national and global business units within ADP to understand the hidden elements within the organization that impact the client and the business. + Effectively position ADP Executive Sponsor and execute effectively against the Client Playbook, including Success Plan and Executive Business Reviews to ensure the client holistically realizes the value in the ADP relationship. + The CSE is the clients' ADP advocate focused on total client satisfaction, with the responsibility to ensure a positive end-to-end ADP experience. The CSE partners with internal partners to ensure a unified experience and monitors and manages Client Health. + The CSE knows their clients by becoming a mutual partner of the client's company and industry in order to accurately provide an overview of their clients' business, their performance in the industry, critical business issues and strategic goals, in order to proactively identify and act on Risks and Opportunities. The CSE is a proactive partner who helps clients think through the marketplace implications, how that affects client strategy and provides best practices of similar verticals. + Ability to identify who the critical decision-makers are within the disciplines we generally support (HR, IT, Operations and Finance). + Responsible for maintaining and updating Success Plan and driving internal and client accountability to Success Milestones. + Sharing HCM industry updates and information relevant to a particular client's needs in a manner that supports and helps their business. + Establish and manage an expectation of reference-ability and client engagement opportunities relevant and beneficial to both the client and to ADP including driving participation in key events (MOTM, Rethink, CAB, Online Forums, Ambassador Program, etc.). + The CSE is able to manage difficult situations effectively and with the highest standard of integrity. Includes proactively handling issues with transparency and accountability, setting reasonable expectations for the client and de-escalating difficult situations. **Contract Management and Success Measurements:** + The CSE understands all components of their clients' contracts, including pricing components, service level agreements and the clients' service history so as to manage and drive the contract renewal process and positively impact retention. + The CSE reports on key business activities and ROI in Success Plan and Executive Business Reviews, monitoring and managing client success, while being able to effectively use data to provide actionable insights. + Execution of contract renewal - Internal coordination with all ADP partners to deliver a smooth renewal process for the client. Partnership with Sales on revenue expansion opportunities with the CSE's book of business and leveraging all available resources necessary to defeat a competitive threat. + Effectively present a cohesive business renewal plan of action to ADP leadership. **Operational Execution:** + The CSE coordinates and collaborates, within a highly matrixed global organization, including Sales, operational, service and product management partners to drive issues to closure, oversee completion of complex projects, improve efficiency and quality of end-to-end experience, and influence the product roadmap to enhance the overall client experience and deliver on the client's success milestones. **TO SUCCEED IN THIS ROLE:** + At least 8 years of managing and consulting with large, matrixed, and global clients, focused on strategic client enterprise account management + At least 8 years of General Management, Sales or Management Consulting Experience, Client Success Management + Demonstrated skills in analytics and research, client relations, executive presentations and cross-functional project management + Experience with ADP Products, HCM Solutions and Standout Technology. + Experience with Client Lifecycle Management from development to implementation and ongoing account management and support + Travel Required A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experience could include the skills above. **BONUS POINTS FOR THESE:** Preferred Qualifications + Large, complex client contract negotiations + Growth and Revenue **YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:** + **Be yourself in** a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights. + **Belong** by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences. + **Grow your career** in an agile, fast-paced environment with plenty of opportunities to progress. + **Continuously learn.** Ongoing training, development, and mentorship opportunities for even the most insatiable learner. + **Be your healthiest.** Best-in-class benefits start on Day 1 because healthy associates are happy ones. + **Balance work and life.** Resources and flexibility to more easily integrate your work and your life. + **Focus on your mental health and well-being.** We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another. + **Join a company committed to giving back** and generating a lasting, positive impact upon the communities in which we work and live. + **Get paid to pay it forward.** Company-paid time off for volunteering for causes you care about. What are you waiting for? **Apply today** Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $74,100.00 - USD $150,300.00 / Year* *Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws. **A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (********************************************************** . **Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. **Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click ********************************* to learn more about ADP's culture and our full set of values.

. . **A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (********************************************************** . **Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. **Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click ********************************* to learn more about ADP's culture and our full set of values.

ADP is hiring a Service Delivery Consultant II. + Do you get a crazy amount of joy being able uncover and deliver creative solutions to complex problems? + Are you excited by the prospect of overcoming challenges, thinking dynamically, and taking risks to help your team and your clients accomplish greatness? + Do you thrive in a collaborative, forward thinking technical support environment? Yes? We had a feeling this could be a perfect match. Don't just take our word for it... read on and see for yourself! In this role, you will be relied upon as a subject matter expert in all things Autopay/Mainframe first and foremost however, you will also serve as a primary support liaison between COS, internal partners and clients, providing application, and technical support for all versions of ADP's product offerings all while delivering "first class" service to your clients. You carry the weight of ADP's service reputation and client satisfaction in your hands. If you don't like monotony, keep reading! While there will be similarities in the solutions you propose and own, every day will be different because the questions you receive will vary across your client accounts, as will the solutions you provide. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training and 1-on-1 mentorship process will help to set you up for success! To thrive in this role, you must preferably have working knowledge of Autopay. You will quickly adapt to technically challenging, sometimes ambiguous situations, but will also think like a teacher with a drive to collaborate with your internal payroll teams, helping them to understand complex, technical situations in a high level, educational way that they can understand. You will also have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our internal teams and our clients to understand and take action on. As a result, the collaborative partnerships that you develop and your ongoing commitment to learning and resolving issues will flourish. Pace should not scare you nor should you shy away from multi-tasking. A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the **_OneTen_** coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel: ****************************** **WHAT YOU'LL DO:** _Responsibilities_ + Your primary role is to provide technical support and assistance to our Managed Payroll Teams, Clients, Relationship/Success Management, Implementation, and COS Shared Services groups. + You'll resolve client application questions or problems in the area of system set up, product functionality, security set-up, workflow and product enhancements in addition to other service issues in the complex arena of payroll and HR. + You'll use your knowledge and/or expertise of tools including; Autopay, PTCS, MR2000, PMEI, iServ, PMF, CEH, Siebel CRM, Enterprise, Vantage, ADPR, iProducts, and SMS/Netsecure to creatively resolve a miriad of possible escalations/issues. + Provide mentorship to the Service Delivery Consultants I & IIs. + Collaborating with multiple departments to better service our clients. TO SUCCEED IN THIS ROLE: _Requirements_ + At least 1-2 years of experience in a customer service environment. Working knowledge of Autopay/Mainframe. A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include: BONUS POINTS FOR THESE: _Preferred Qualifications_ + The ability to provide support for product / application issues and assigned ADP software and applications. + The ability to analyze conditions and errors as they relate to the client or database platform and provide resolution paths. + Product knowledge including but not limited to: Vantage, Enterprise (Versions 5 and 6), MyADP, and SMS/Netsecure. **A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (********************************************************** . **Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. **Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click ********************************* to learn more about ADP's culture and our full set of values.

ADP is hiring a Senior Implementation Project Manager. Well, this may be the role for you. Ready to make your mark? As an Senior Implementation Project Manager, you will be responsible for executing the "OneADP" project management methodology for all assigned projects spanning multiple products and business units. Collaborates and consults with client and ADP Project Teams to manage the project scope and overall client experience during all phases of the implementation. Oversee development, communication, control and execution of project plans in a manner consistent with the framework of the "OneADP" solution delivery and ensures client needs are satisfied by delivering projects with a high degree of quality. Ensures goals are met by client and ADP Project Team Members who may represent multiple business units including Implementation Specialists, Trainers, Sales Representatives, Client Services Representatives, vendors and others by ensuring they understand and adhere to key timeframes and quality goals. As directed by the Implementation Executive, drives associate mentorship, and participates in stretch assignments/projects in support a virtual Resource Management Team. + Determines the appropriate analysis and data conversion methods to ensure correct and timely set up of products and features. Adheres to project management standards of overall methodology, tools and implementation processes. + Collaborates and maintains project control: Oversees development, communication and execution of the goals and project timeline by consulting and collaborating with other Implementation, Sales and business unit associates to ensure delivery of the highest level of performance for the attainment of the overall project goals. Plans, schedules and controls the activities of complex business projects. Monitors all project deliverables through the generation, maintenance, distribution and communication of key project documents including project plans, Develops and executes appropriate client conversion strategies. + Determines the appropriate analysis and data conversion methods to ensure correct and timely set up of products and features. Adheres to project management standards of overall methodology, tools and implementation processes. + Collaborates and maintains project control: Oversees development, communication and execution of the goals and project timeline by consulting and collaborating with other Implementation, Sales and business unit associates to ensure delivery of the highest level of performance for the attainment of the overall project goals. Plans, schedules and controls the activities of complex business projects. Monitors all project deliverables through the generation, maintenance, distribution and communication of key project documents including project plans, status reports, and issue and resolution logs to ensure processes are followed and goals achieved, including the timely completion of milestones. Coordinates the new client transition process at the conclusion of the implementation for each product purchased. Ensures that all necessary documentation is properly distributed to facilitate the ongoing support of complex client solutions. + Gains commitment, alignment and engagement from all Project Team Members in pursuit of Resource Services' mission, vision and values of providing integrated solutions and World Class Service. Accountable for influencing and managing the collective performance of an Implementation Project Team that includes Implementation Consultants and may span multiple business units (i.e. Retirement Services, FSA/COBRA, Concur, TLM, 3rd-party vendors, etc.)* Internal and external relationships: Manages the client relationship at the most senior level within the client organization and acts as single point of contact and escalation for all key project stakeholders: clients, Sales and ADP Project Team Members. Maintains the Project Team's focus on exceeding client expectations. + Participates in departmental or Implementation Center task force teams and councils that focus on improving processes, strategic initiatives, acquisitions, stretch assignments and collaboration opportunities with other BU's. Results oriented with proven statistical success and seasoned leadership and mentorship skills and abilities. + Sales Partnership/Alignment: Aligns with and supports expectations and communications established by Sales. Accurately assesses and monitors client expectations to ensure positive outcomes. Identifies and overcomes objections, clarifies expectations, confirms client understanding of both deliverables and timeframes and involves Sales as necessary to reset expectations. Incorporates and prioritizes the ADP Value Proposition in project strategy. Leads and gains commitment from client and ADP Project Teams to implement with a concurrent approach, meeting and exceeding clients' integrated solution and value proposition objectives. *Meets with prospects to discuss the implementation process. Serves as a liaison with Sales/System Consultants to set proper expectations. + Product Support: Assists Regional product groups in development of new processes, tools and collateral. Participates in task forces and stretch assignments. To thrive in this role, you have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion. A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. Learn more about DEI at ADP on our YouTube channel: ****************************** Ready to #MakeYourMark? Apply now! To learn more about Implementation at ADP, watch here: ******************************************** WHAT YOU'LL DO: Responsibilities What you can expect on a typical day: + Implement Clients. You'll create exceptional Implementation experiences for each product or service. Through your expertise and relationship-building, you'll help clients develop the skills and confidence to use our products with ease. + Implement ADP Technologies and Products. You will analyze existing systems, interface requirements, and business processes. You will incorporate new processes, tools, and approaches when recommending and implementing the ADP solution. + Partner Internally. You will interact/collaborate with ADP associates in sales and customer service. You will exchange routine information with members of the client project team, including priorities, timeliness, and issues as they arise. + Multi-Task & Communicate. You will work on multiple time-sensitive follow-ups/projects at the same time. You will share essential information with clients and internal teams. + Organize. You adhere to a daily schedule and organize yourself to deal with a high volume of calls, emails, etc. TO SUCCEED IN THIS ROLE: Requirements + 3 - 5 years of client service, customer service, or consulting experience. + Prior project management experience is not required; we will train you to be successful! A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include: + Experience noted above, OR + Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact. YOU'LL LOVE WORKING HERE BECAUSE YOU CAN: + Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights. + Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences. + Grow your career in an agile, dynamic environment with plenty of opportunities to progress. + Continuously learn through ongoing training, development, and mentorship opportunities. + Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones. + Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another. + Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live. + Get paid to pay it forward. Company-paid time off for volunteering for causes you care about. What are you waiting for? Apply today! **A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (********************************************************** . **Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. **Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click ********************************* to learn more about ADP's culture and our full set of values.

**ADP is hiring a** **Payroll Support Representative -- Level I.** The Payroll Support Representative supports Major Accounts Comprehensive Services Client users on WFN, PayX, ez LM, Portal, HRB and related applications by providing guidance and research in response to a wide variety of questions and issues presented by Client Payroll Administrators. The person in this role will use multiple tools and research resources in order to develop an accurate and comprehensive response to a wide range of inquiries regarding payroll practices and tax considerations, taking into account the differences across states and localities. Due to the nature of the Comprehensive Services business, the person in this role will also interface with multiple ADP service organizations as well as third party vendors that provide services to our Clients. To support a unified Client experience, they will also have familiarity with common HR questions and will access systems in other service organizations and other knowledge bases. This person also works closely with the Comprehensive Services Relationship Manager to address Client requests for guidance and best practices. The Payroll Support Representative will also be assigned to a specific group of Clients for the purpose of providing proactive updates and information. + Client Facing with Assigned Non-Comp Payroll Client Base + Works in an inbound phone support model + Provides WFN/AutoPay Payroll Technology Support + Supports General PR, HR - Benefit Questions + Supports Payroll Processing Questions and Issues + Conducts Initial Issue Troubleshooting + Works with internal teams to resolve complex issues **At ADP we are driven by your success.** We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. We strive for every interaction to be driven by our **CORE** values: **Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.** **RESPONSIBILITIES:** + Respond to questions from Clients regarding the use of the WFN, PayX, ez LM, Portal, and HRB applications. Provides application/navigation support. + Assist Clients with Client data maintenance, setup, configuration changes in AutoPay Mainframe, WFN, ez LM, HRB and the Portal and coordinates with all functional areas (e.g. PTO, Special Calcs, Time and Attendance schedule, 401k, etc.) as needed. + Performs new feature setup requests (e.g. Group Term Life, HSA, direct deposit calcs, special calcs, Benefit Accruals, Multi-J, split wraps, add'l locations, etc.). + Assists and supports Clients with Payroll processing questions and issues. + Use on-line tools and other resources to research and respond to Client inquiries requiring guidance on how to address a wide variety of payroll, pay practice and payroll tax questions and situations. + Collaborates with internal Clients/Partners (401k, FSA, Tax, etc.) and/or third party vendors involved in providing services to identify and resolve issues and ensure that these services meet Client expectations. + Escalates Client issues to SSS, Tech Services, Project Services, Connections Team, Carriers, Development or other 3rd parties as appropriate. Communicates status and resolution to Client. **Completes complex projects including:** 1. Calculation updates, special reports, tax amendments, company setup, troubleshooting 2. PTO, OT, Double Time, etc. researches historical data for adjustments needed 3. Researches Benefit Accruals recalculates and imports corrections. + Assists Client with tax changes for understanding, conducts research and follow-ups as needed. + Performs other related duties as assigned. + Occasional extended hours during peak seasons. May work 5 - 10 hours of OT 6 - 8 weeks of the year. **Functional Responsibility:** + Provides WFN/AutoPay Payroll Technology Support + Supports General PR, HR - Benefit Questions + Supports Payroll Processing Questions and Issues **Typical Assignments:** + Typically will focus on smaller and/or less complex clients. + Complexity may be measured by one or more of the following: # of employee, structure of client's PR Department, utilization of PR functionality, complexity of PR configuration, unique workflows, etc. **Decision Making/Judgment:** + Decisions made are based on established processes and procedures. Exceptions are referred to manager or senior team members **Contact (Internal - External):** + **Internal** : work with other ADP Teams for escalations, issue resolution and collaboration with other service areas and collaboration with other service areas + **External:** ADP Client Contact **QUALIFICATIONS REQUIRED:** **Education:** + Bachelors Preferred. Completion of FPC (Fundamental Payroll Certification). **Experience:** Minimum 2 years of payroll processing experience. Basic knowledge of payroll tax deposit, filings, principles and wage and hour laws. Expected to achieve a working knowledge of the following applications: + WFN ( Portal) + PR Module, HR Module, TA Module + Wage Garnishments + Tax Registration + Total Tax Plus + ADP Reporting + GLI ADP Tools + SharePoint + AutoPay Mainframe + LUMIN + All internal tools to support the offering Exposure to additional offerings: + Comp Benefits, Comp HR + COBRA + FSA + 401k Preference will be given to candidates who have the following: + High-level payroll knowledge including payroll skills for processing Client payrolls. Accuracy and dependability important since errors or omissions can directly impact Client associate paychecks, and errors in reporting can also lead to penalty and interest payments for ADP. + Basic knowledge of payroll tax principles and wage and hour laws. + Strong verbal and written communication skills. + Ability to analyze and resolve problems through effective customer interface and communication. + Must be able to work under time constraints to ensure that deadlines are met. + Excellent Professional Customer Service Skills. + Strong Organizational Skills. + Strong Process and documentation skills. + Strong Research Skills. + Proficient in MS Office applications, especially Word and Excel Proficiency in using PC **A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (********************************************************** . **Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. **Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click ********************************* to learn more about ADP's culture and our full set of values.

**ADP is hiring a COS Team Lead!** In this role, the Team Lead, under the guidance of a Client Service Manager/Payroll Manager, provides support and coaching to and serves as an escalation point to a team of Payroll Specialists and Client Service Consultants in servicing clients and processing client's payrolls. The Team Lead must be able to influence tasks and deliverables for team members without direct reporting relationships. The team lead provides high level technical application software support and coaching to resolve client escalations and other technical issues raised in the areas of system set up, product functionality, and payroll processing. The team lead coaches team members on the delivery of stellar service to build and improve client satisfaction and retention. To thrive in this role, you must be comfortable in a client facing role leading a team of payroll specialists as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion. Ready to #MakeYourMark? Apply now! To learn more about Client Services at ADP, watch here: ******************************************** **What you'll do:** **What you can expect on a typical day:** + Functional Responsibility + Manage the entire workflow of the Payroll team towards successful service delivery to one or more clients + Make decisions with a thorough understanding of client payroll processing and daily checklist to monitor complete accuracy of payroll + Ensure daily and weekly tasks are completed to deliver on the execution of the entire payroll cycle + Leadership + Influence task deliverables for team members without direct reporting relationships + Support the training and mentoring of Payroll Specialists' on job requirements, product functionality and service delivery techniques + Client Service Delivery + Build relationships of trust, respect and partnership with clients and Client retain team by providing World Class Service + Attend and actively participate in client conference calls or onsite visits as required by management **TO SUCCEED IN THIS ROLE:** Requirements: + 3-5 years of experience in a customer service environment or as an HR/HRIS practitioner with systems experience. **A college degree is great but not required** . What's more important is having the skills to do the job. Other acceptable experiences could include: + Experience noted above, OR + Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success. **Bonus Point for these Preferred Qualifications:** + Technical Knowledge + Verbal and Written Communication + Relationship Building + Coaching **YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:** + **Be yourself** in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights. + **Belong** by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences. + **Grow your career** in an agile, dynamic environment with plenty of opportunities to progress. + **Continuously learn** through ongoing training, development, and mentorship opportunities. + **Be your healthiest.** Best-in-class benefits start on Day 1 because healthy associates are happy ones. + **Focus on your mental health and well-being.** We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another. + **Join a company committed to giving back** and generating a lasting, positive impact upon the communities in which we work and live. + **Get paid to pay it forward.** Company-paid time off for volunteering for causes you care about. **A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (********************************************************** . **Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. **Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click ********************************* to learn more about ADP's culture and our full set of values.

Unlock Your Career Potential: Implementation at ADP. Do you have a passion for out-of-the-box thinking and a commitment to making sure customers get the most for their investments? At ADP, the Implementation team is driven by our customers' success. With us, you'll combine your analytic and project management skills with your ability to simplify complex information -- helping customers develop the skills and confidence to use our products with ease. You provide the expert support that makes our integrated solutions stand out in an increasingly competitive global marketplace. ADP is hiring an Implementation Consultant. In this position, you'll couple your expertise with our innovative solutions to create exceptional onboarding experiences for each product or service implementation. RESPONSIBILITIES: + Implement ADP's General Ledger (GL) interface and GL-related Integration solutions in accordance with client expectations, following ADP guidelines; Support a variety of implementations scenarios including adding additional features, transfers from other parts of ADP, or migration from one ADP solution to another for ADP's moderately complex clients, and long timeframes where each client may require a different configuration. + Serve as a subject matter expert that can help lead the workflow of the group + Apply industry and product knowledge to optimize General Ledger configurations and product upgrades + Ensure client satisfaction and retention through timely solution delivery within client-defined timeliness + Resolve issues and provide solutions, with minimal direction on procedural matters + Collaborate with various departments to load and convert (as required) client data to ADP's solutions + Work within ADP's implementation methodology and timeliness using technology tools. + Ensure accuracy of all aspects of client setup + Remain engaged with client throughout implementation, until client is successfully running GL solutions + Interact/collaborate with ADP associates in sales and customer service + Exchange routine information with members of client project team, including priorities, timeliness, issues as they arise + Maintain and expand knowledge and proficiency on implementation job function, ADP products/services and implementation best practices + Provide input to management on process improvement and product enhancements + Coach and mentor less-experienced implementation consultants + Use influence and impact to help clients address and analyze their needs QUALIFICATIONS REQUIRED + 3+ years of experience working in a Business-to-Business client service/customer service environment or systems integration environment + High school diploma or equivalent in education and experience + Ability to work overtime hours during peak seasons Preferred Qualifications: Preference will be given to candidates who have the following: + Bachelor's degree + General Ledger and Accounting knowledge and work experience + Fundamental Payroll Certification (FPC) or Certified Payroll professional (CPP) **A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (********************************************************** . **Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. **Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click ********************************* to learn more about ADP's culture and our full set of values.