At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.
POSITION SUMMARY:
Client Service Specialist is responsible for developing and maintaining effective relationships with ADP clients and is the direct client contact for retirement plan services. The Client Service Specialist is responsible for communicating with clients regarding service delivery, providing assistance on day-to-day retirement plan administration, troubleshooting plan issues, and discussing the impact of select legislative requirements. The Client Service Specialist ensures the delivery of optimal service, client satisfaction and client retention.
RESPONSIBILITIES:
Act as the primary contact for retirement plans regarding day to day record keeping matters and provides prompt customer service. Proactively communicates regularly with client to evaluate and ensure delivery of optimal service, client satisfaction and client retention. Working knowledge of 401k, call center, relationship management or similar experience
Shows knowledge of Testing, how systems relate, resolves general POC questions, understands work flow, above average call handling, payroll feeds, progressing technically, escalates issues appropriately, sends issues to resolution appropriately. Applies strategies where approprieate to clients for plan enhancements, additional business and overall retention and discusses these benefits with the client. Maintain a basic understanding of the types of investments in each retirement plan and be a conduit for client questions.
Proactively discuss products and services, and plan desing with plan sponsors. Assist clients with requests for plan changes and ensure the necessary project plans are followed through to completion.
Schedules Education Program for participant education workshops with the plan sponsor. Request employee education workshops and literature. Schedules CGT training for PAs.
Communicate compliance testing results and recommend options to improve results (if necessary). Monitor plan documents for adherence to applicable rules and regulations.
Assist clients in complying with year end requirements such as minimum distribution requirements, forfeiture reallocation, 5500 preparation and Audit Package preparation and reconciliation.
Proactively initiates conversations with clients related to compliance testing, training and plan design. Actively looks at client criteria for plan reviews, and proactively contacts client to discuss option to increase retention and client loyalty. Meets with internal business partners to coordinate proactive contacts with new clients to initiate seamless transition into service organization. Organizes follow up as necessary on key proactive initiatives to ensure that client expectations are met and deliverables to the client are achieved. Provides feedback to management on results of proactive key initiatives and offers suggestions for further development.
QUALIFICATIONS REQUIRED:
* Experience up to 1 year
Preference will be given to candidates who have the following:
Experience in a client service environment, ADP payroll and 401(k) experience is preferred.
Demonstrates strong oral/written communication skills. Demonstrates strong listening skills.
Utilizes tools to support daily functions such as Microsoft Office Products (Word, Excel, Outlook, etc) Demonstrates ability to learn other proprietary system tools (Omni Plus, Power Image, and Clarify). Proficiency in using payroll and recordkeeping systems
Ability to learn quickly, function in a fast paced environment, and work on multiple projects simultaneously.
Proven relationship-building skills. Strong time-mgmt, organization and problem solving skills.
Demonstrates strong presentation skills. Ability to coordinate and take the lead on conference calls.
Ability to guage client satisfaction through scheduled survey's, client visits and day-to-day interaction.
Bachelor's Degree or its equivalent in education and experience.
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click ********************************* to learn more about ADP's culture and our full set of values.
$30k-39k yearly est. 5d ago
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Client Support Consultant - Dec '25/May '25 Grads
ADP 4.7
Client support specialist job at ADP
ADP is hiring an Associate ClientSupport Consultant.
Are you ready to join a company offering career advancement opportunities throughout your career journey?
Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
Are you looking for an inclusive environment with a culture of collaboration and belonging?
If so, this may be an opportunity for you. Read on and decide for yourself.
In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands.
The nature of what you do every day will not change -- your #1 goal is to help clients who have between 1- 49 employees. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!
To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.
Ready to #MakeYourMark? Apply now!
To learn more about Client Services at ADP, watch here: ******************************************
WHAT YOU'LL DO: Responsibilities
What you can expect on a typical day:
ClientSupport. You will help our clients manage their business using our solutions, which could include troubleshooting and probing to resolve payroll issues. Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience.
Learn. You will continually upgrade your knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our clients.
Organize. You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.
TO SUCCEED IN THIS ROLE: Required Qualifications
At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience.
You can work overtime hours during peak seasons.
Experience noted above, OR
Military experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
Continuously learn through ongoing training, development, and mentorship opportunities.
Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.
What are you waiting for? Apply now!
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click ********************************* to learn more about ADP's culture and our full set of values.
$30k-41k yearly est. 2d ago
ServiceNow Implementation Specialist
Accenture 4.7
Charlotte, NC jobs
We are:
A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career!
The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform.
Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale.
Learn more about ServiceNow at Accenture Here
You Are
Within the ServiceNow group, the ServiceNow Implementation Specialist is needed to be responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment.
Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.
Qualification
Here's what you need
* Minimum 3+ Years' experience with ServiceNow Implementations
* Minimum 3+ Years' experience of experience in JavaScript or related application development
* Minimum 3+ Years of experience with Application Experience: Incident, Problem, Change Management, Knowledge, Service Catalog
* Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience)
Bonus Points if you have
* Agular JS
* Advanced Skills with ServiceNow Development APIs
* Web Service Integration (API Web Services) experience
* LDAP Integration experience
* Single Sign-on configuration and administration
* SQL Experience
* Experienced and Comfortable Presenting to large Audiences
* Advanced Application Experience: ITx, HR, ITOM, ITBM, CSM, Security, Asset Management, PPM a Plus, Platform/Integration, Portal/UI
Preferred Certifications
* ITIL Foundation Certified i.e., ITIL
* ServiceNow System Administration Certified
* ServiceNow Implementation Specialist Certified
* ServiceNow Developer Certified
* ATP Trainer Certified a Plus
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here.
Role Location Annual Salary Range
California $63,800 to $196,000
Cleveland $59,100 to $156,800
Colorado $63,800 to $169,300
District of Columbia $68,000 to $180,300
Illinois $59,100 to $169,300
Maryland $63,800 to $169,300
Massachusetts $63,800 to $180,300
Minnesota $63,800 to $169,300
New York/New Jersey $59,100 to $196,000
Washington $68,000 to $180,300
Locations
$68k-180.3k yearly 4d ago
ServiceNow Implementation Specialist
Accenture 4.7
Charlotte, NC jobs
We are:
A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career!
The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform.
Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale.
Learn more about ServiceNow at Accenture Here (**************************************************************
You Are
Within the ServiceNow group, the ServiceNow Implementation Specialist is needed to be responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment.
Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.
Here's what you need
+ Minimum 3+ Years' experience with ServiceNow Implementations
+ Minimum 3+ Years' experience of experience in JavaScript or related application development
+ Minimum 3+ Years of experience with Application Experience: Incident, Problem, Change Management, Knowledge, Service Catalog
+ Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience)
Bonus Points if you have
+ Agular JS
+ Advanced Skills with ServiceNow Development APIs
+ Web Service Integration (API Web Services) experience
+ LDAP Integration experience
+ Single Sign-on configuration and administration
+ SQL Experience
+ Experienced and Comfortable Presenting to large Audiences
+ Advanced Application Experience: ITx, HR, ITOM, ITBM, CSM, Security, Asset Management, PPM a Plus, Platform/Integration, Portal/UI
Preferred Certifications
+ ITIL Foundation Certified i.e., ITIL
+ ServiceNow System Administration Certified
+ ServiceNow Implementation Specialist Certified
+ ServiceNow Developer Certified
+ ATP Trainer Certified a Plus
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here. (************************************************************
Role Location Annual Salary Range
California $63,800 to $196,000
Cleveland $59,100 to $156,800
Colorado $63,800 to $169,300
District of Columbia $68,000 to $180,300
Illinois $59,100 to $169,300
Maryland $63,800 to $169,300
Massachusetts $63,800 to $180,300
Minnesota $63,800 to $169,300
New York/New Jersey $59,100 to $196,000
Washington $68,000 to $180,300
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement (********************************************************************************************************************************************
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
$68k-180.3k yearly 2d ago
Client Support Specialist
Usherwood Office Technology 3.8
Syracuse, NY jobs
Usherwood Office Technology is a proud family- owned business with a rich legacy of delivering innovative office technology solutions, including managed IT services, print management, and cutting-edge office equipment. For decades, we have fostered a warm collaborative environment where our employees thrive, building meaningful relationships with teammates who share a passion for excellence and client success. At Usherwood, we are dedicated to empowering our clients and each other. With real opportunities for professional growth and career advancement, you'll work alongside supportive colleagues who make every day rewarding.
About the Position:
Usherwood is growing and we are looking to hire a customer service focused Client Services Specialist to ensure client satisfaction. The selected individual will be responsible for working directly with our valued business customers as well as Usherwood Office Technology's internal staff to address inquiries and resolve any issues; all while providing best-in-class clientsupport.
Internal communication with all departments and levels of management are vital to the success of the Client Services role.
Key Responsibilities:
Answer inbound inquiries via phone and email
Analyze and track supply orders, assist with procuring supplies to meet demand, and process orders.
Dispatch field service technicians as necessary to repair devices via inbound request from clients and third-party vendors.
Review of inbound communication, service tickets, supply orders and statuses
Verify client contact information and ensure any invoice charges are accurate and sent via email or USPS to the appropriate contact.
Document client communication into ticketing system
Process supply order replenishment and other supply order via internal warehouse stock or third-party vendors
Analyze all supply requests before making decision on whether to ship or not
Generate reports using Excel
Qualifications:
High school diploma required
Minimum one year experience in a client service work environment
One year experience in a call center environment preferred
Knowledge of MAC/PC hardware and operating systems, Mobile devices, and printers/scanners
Ability to prioritize and multitask assigned issues in a fast-paced work environment
Proactive attitude of client service and integrity
Knowledge of Microsoft Office and ticketing system applications
Demonstrated problem troubleshooting, root cause and resolution skills
Ability to work in a team environment with effective communication
What we offer:
Excellent benefit offerings including: medical, dental, vision, and supplemental insurance
Company paid life insurance and long-term disability insurance
20 days of paid time off
401(k) plan with matching company contribution
Annual company store allowance
Enrollment into bonus opportunity program Key Responsibilities
Equal Opportunity Employer:
At Usherwood Office Technology, we are committed to fostering a diverse and inclusive workplace where everyone feels valued, respected, and empowered to succeed. We proudly provide Equal Employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. Our family-owned culture thrives on embracing unique perspectives and we strive to create an environment where every employee can grow, contribute, and belong. Join us in building a brighter, more inclusive future!
$38k-47k yearly est. 2d ago
Client Transaction Services Specialist / Team Lead (Locations: Dallas and Atlanta)
Accenture 4.7
Irving, TX jobs
The Client Transaction Services (CTS) team consists of more than 700 Accounting and Finance professionals with pricing and commercial structuring expertise worldwide and reports to the Chief Sales Officer. The CTS team, also known as financial architects, works closely with our sales, solutions, and legal teams to help shape and price complex consulting and outsourcing arrangements. The team develops and structures business cases for client engagements, new Accenture offerings, and go-to-market opportunities with Accenture ecosystem alliance partners. Typical deal structures incorporate innovative financial solutions and sophisticated pricing and risk management concepts to address client business needs. CTS professionals act as independent business advisors to the sales team as these deal structures are being developed and are accountable for the financial quality of bids.
Client Transaction Services Specialist - prepares the financial models and analysis for complex outsourcing and consulting arrangements. Supports the creation of the pricing approach and the client value proposition. Uses accounting principles to prepare income statements, balance sheets and cash flows in compliance with US GAAP, Accenture Policy and Commercial Standards.
Additional responsibilities include:
+ Prepare and present financial statements supporting new client opportunities
+ Leveraging client cost data to develop cost baselines and client business cases in support of sales efforts
+ Identifying costs and performing the cost buildup for an individual opportunity
+ Assessing and applying various pricing methodologies to meet company and client objectives
+ Ensuring revenue recognition is US GAAP compliant and Accenture Policies are reflected accurately within the financial models
+ Responsible for acquiring and maintaining all documentation supporting the financial statements on all new opportunities
Basic Qualifications:
+ Bachelor's degree in Accounting, Finance, or Economics
+ Minimum of 3 years of experience at a large corporation performing pricing and deal structuring as a financial analyst
+ Minimum of 2 years of experience utilizing Excel and financial concepts such as NPV, IRR, and Payback
Preferred Qualifications:
+ Have knowledge in applying US GAAP
+ Hold a CPA/MBA
+ Are a PC user and know the Microsoft Office Suite
+ Experience budgeting
+ Can work on more than one project at a time
+ Like to work both independently and as part of a team
+ Feel comfortable talking with senior managers
+ Have a strong attention to detail
+ Can work creatively and analytically to solve problems
+ Easily share your ideas in person and in writing
+ Give others the information and assistance they need with a positive 'can-do' customer service attitude
+ Have led a team - at school, at work, or in the military
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here. (************************************************************
Role Location Hourly Salary Range
California $30.67 to $94.23
Cleveland $28.41 to $75.38
Colorado $30.67 to $81.39
District of Columbia $32.69 to $86.68
Illinois $28.41 to $81.39
Maryland $30.67 to $81.39
Massachusetts $30.67 to $86.68
Minnesota $30.67 to $81.39
New York/New Jersey $28.41 to $94.23
Washington $32.69 to $86.68
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement (********************************************************************************************************************************************
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
$59k-83k yearly est. 2d ago
Client Transaction Services Specialist / Team Lead (Locations: Dallas and Atlanta)
Accenture 4.7
Irving, TX jobs
The Client Transaction Services (CTS) team consists of more than 700 Accounting and Finance professionals with pricing and commercial structuring expertise worldwide and reports to the Chief Sales Officer. The CTS team, also known as financial architects, works closely with our sales, solutions, and legal teams to help shape and price complex consulting and outsourcing arrangements. The team develops and structures business cases for client engagements, new Accenture offerings, and go-to-market opportunities with Accenture ecosystem alliance partners. Typical deal structures incorporate innovative financial solutions and sophisticated pricing and risk management concepts to address client business needs. CTS professionals act as independent business advisors to the sales team as these deal structures are being developed and are accountable for the financial quality of bids.
Client Transaction Services Specialist - prepares the financial models and analysis for complex outsourcing and consulting arrangements. Supports the creation of the pricing approach and the client value proposition. Uses accounting principles to prepare income statements, balance sheets and cash flows in compliance with US GAAP, Accenture Policy and Commercial Standards.
Additional responsibilities include:
* Prepare and present financial statements supporting new client opportunities
* Leveraging client cost data to develop cost baselines and client business cases in support of sales efforts
* Identifying costs and performing the cost buildup for an individual opportunity
* Assessing and applying various pricing methodologies to meet company and client objectives
* Ensuring revenue recognition is US GAAP compliant and Accenture Policies are reflected accurately within the financial models
* Responsible for acquiring and maintaining all documentation supporting the financial statements on all new opportunities
Qualification
Basic Qualifications:
* Bachelor's degree in Accounting, Finance, or Economics
* Minimum of 3 years of experience at a large corporation performing pricing and deal structuring as a financial analyst
* Minimum of 2 years of experience utilizing Excel and financial concepts such as NPV, IRR, and Payback
Preferred Qualifications:
* Have knowledge in applying US GAAP
* Hold a CPA/MBA
* Are a PC user and know the Microsoft Office Suite
* Experience budgeting
* Can work on more than one project at a time
* Like to work both independently and as part of a team
* Feel comfortable talking with senior managers
* Have a strong attention to detail
* Can work creatively and analytically to solve problems
* Easily share your ideas in person and in writing
* Give others the information and assistance they need with a positive 'can-do' customer service attitude
* Have led a team - at school, at work, or in the military
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here.
Role Location Hourly Salary Range
California $30.67 to $94.23
Cleveland $28.41 to $75.38
Colorado $30.67 to $81.39
District of Columbia $32.69 to $86.68
Illinois $28.41 to $81.39
Maryland $30.67 to $81.39
Massachusetts $30.67 to $86.68
Minnesota $30.67 to $81.39
New York/New Jersey $28.41 to $94.23
Washington $32.69 to $86.68
Locations
$59k-83k yearly est. 4d ago
Help Desk Support Engineer
All Copy Products 3.4
Denver, CO jobs
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Description
Our Verticomm team is expanding and we are currently seeking experienced Help Desk associates to join our team. We're looking for career minded and motivated technical specialists who enjoy working in a collaberative team environment and who enjoy helping customers in a various technical environments to resolve technical issues utilizing a wide range of solutions.
*****************
Help Desk Support Engineer
Due to expansion we are currently seeking one Tier 1 and one Tier 2 Help Desk Support Engineer. You will be responsible for answering customer calls and emails, preparing and monitoring service tickets, and performing remote technical support. You must have strong customer service skills, proficiency with Microsoft Office, experience working with a Help Desk ticketing system and a life-long learning mentality. Candidate must be comfortable working in a fast-paced team environment and truly enjoy helping their team and customers.
Essential Responsibilities:
Provide a wide range of technical support to a large client base
Resolve support requests professionally and efficiently
Work with our internal engineering team on escalated issues
Utilize a help desk ticketing system to track incidents and communicate with clients regarding incident progress, changes and service outages
Create and maintain knowledge base documentation
Install, test and configure new computers, servers, software, printers and network equipment
Complete proactive and reactive maintenance of servers and workstations remotely.
Contribute to a highly-productive team environment.
Requirements
Knowledge/Skills Required:
PC and Mac support
Active Directory management
Proficient in Microsoft Office, Exchange and Office 365
Network hardware and connectivity troubleshooting/configuration (switches, firewalls, VPN, NAS devices, WAPs, etc.)
Windows Server 2008 and 2012 support
Basic computer security concepts
Knowledge base management
Education/Experience Required:
Minimum of High School diploma, Associate's or Bachelor's degree in Computer Science preferred
Minimum of 2 years' experience working in a technical support role, 3-5 years' experience preferred
A+ , Net +, Sec + certification preferred
Work environment:
Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership. We offer underground parking and the office is light rail assessable.
Benefits and Perks:
Pay rate- $25-$35 per hour or higher based on credentials and experience.
Generous vacation policy, paid holidays, and paid sick time
Medical Insurance, Dental Insurance, and Vision Insurance (employee-paid)
Short-Term and Long-Term Disability Insurance
Company-paid Group Life insurance
Company-paid Employee Assistance Program (EAP)
Employee-paid Pet Insurance and optional supplemental insurance coverage
Vested 401(k) with company match and financial wellness programs
Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options
Career growth and learning opportunities
...and so much more!
Other reasons why you should join our team:
We were recently awarded INC Magazine's recognition as a top 50 fastest growing companies in Colorado and we're included in INC Magazines list of top 5000 fastest growing company in the US for the 10th year in a row! We have consistently grown double digits since 2000.
Why join our team:
We believe hard work, employee recognition, teamwork and collaboration are key to success for our team and our clients. We believe in giving back and supporting our community and participate in numerous charitable events through our partnerships, client relationships and company sponsored events.
We have a strong philosophy and proven track record of promoting from within and offer numerous career paths including:
• Team Lead, Supervisor and Management for our various departments
• Internship to hire, Specialist Sales Roles, Named Account Management, Sales and Branch Management
• Mentorship, Tiered advancement for Help Desk Specialists and Engineers, Project and Management opportunities for our IT division
We love sports and our sales teams attend multiple sporting events with clients through partnerships with the Denver Nuggets, Broncos, The Colorado Rockies, Arizona Cardinals and Diamondbacks, and the Kansas City Chiefs. Some employee events throughout the year include; picnics, happy hour events, a presidents club trip, golf outings, sports leagues and the coveted award for best chili at our annual cook off.
#jp2
Position Requirements
Full-Time/Part-Time
Full-Time
Position
Help Desk Support Engineer
Exempt/Non-Exempt
Non-Exempt
Open Date
6/4/2025
Location
Main office - Denver Office
About the Organization
At ACP our goal is to assist our clients by optimizing technology, enhancing productivity, reducing business risk and maximizing return on investment. Leveraging our expertise and experience, we offer a customized approach to designing, developing and implementing end-to-end solutions scaled to meet client needs.
We were recently awarded INC Magazine's recognition as a top 50 fastest growing companies in Colorado and we're included in INC Magazines list of top 5000 fastest growing company in the US for the 10th year in a row! We have consistently grown double digits since 2000.
Why join our team:
We believe hard work, employee recognition, teamwork and collaboration are key to success for our team and our clients. We believe in giving back and supporting our community and participate in numerous charitable events through our partnerships, client relationships and company sponsored events.
We have a strong philosophy and proven track record of promoting from within and offer numerous career paths including:
• Team Lead, Supervisor and Management for our various departments
• Internship to hire, Specialist Sales Roles, Named Account Management, Sales and Branch Management
• Mentorship, Tiered advancement for Help Desk Specialists and Engineers, Project and Management opportunities for our IT division
We love sports and our sales teams attend multiple sporting events with clients through partnerships with the Denver Nuggets, Broncos, The Colorado Rockies, Arizona Cardinals and Diamondbacks, and the Kansas City Chiefs. Some employee events throughout the year include; picnics, happy hour events, a presidents club trip, golf outings, sports leagues and the coveted award for best chili at our annual cook off.
This position is currently accepting applications.
$25-35 hourly 2d ago
Client Relations Specialist
Ascendo 4.3
Miami, FL jobs
A temporary, full-time opportunity is available for a Data Entry Specialist to provide immediate support through the end of the year. This role is perfect for someone who thrives on organization and enjoys working with data in a fast-paced setting.
Schedule: Monday to Friday, 8:00 AM-4:30 PM or 8:30 AM-5:00 PM
Duration: Now through the end of the year
Location: On-site (details provided during the interview)
Key Responsibilities:
Enter and manage data with speed and accuracy
Use Microsoft Excel to track and organize information
Maintain data integrity and confidentiality
Communicate effectively with team members and supervisors
What We're Looking For:
Strong attention to detail and organizational skills
Proficiency in Microsoft Excel
Fast, accurate typing
Clear verbal and written communication skills
Ability to work independently and manage time effectively
Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.
Contact information
Daniela Gomez
$35k-45k yearly est. 4d ago
ServiceNow Implementation Specialist
Accenture 4.7
Denver, CO jobs
We are:
A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career!
The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform.
Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale.
Learn more about ServiceNow at Accenture Here
You Are
Within the ServiceNow group, the ServiceNow Implementation Specialist is needed to be responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment.
Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.
Qualification
Here's what you need
* Minimum 3+ Years' experience with ServiceNow Implementations
* Minimum 3+ Years' experience of experience in JavaScript or related application development
* Minimum 3+ Years of experience with Application Experience: Incident, Problem, Change Management, Knowledge, Service Catalog
* Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience)
Bonus Points if you have
* Agular JS
* Advanced Skills with ServiceNow Development APIs
* Web Service Integration (API Web Services) experience
* LDAP Integration experience
* Single Sign-on configuration and administration
* SQL Experience
* Experienced and Comfortable Presenting to large Audiences
* Advanced Application Experience: ITx, HR, ITOM, ITBM, CSM, Security, Asset Management, PPM a Plus, Platform/Integration, Portal/UI
Preferred Certifications
* ITIL Foundation Certified i.e., ITIL
* ServiceNow System Administration Certified
* ServiceNow Implementation Specialist Certified
* ServiceNow Developer Certified
* ATP Trainer Certified a Plus
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here.
Role Location Annual Salary Range
California $63,800 to $196,000
Cleveland $59,100 to $156,800
Colorado $63,800 to $169,300
District of Columbia $68,000 to $180,300
Illinois $59,100 to $169,300
Maryland $63,800 to $169,300
Massachusetts $63,800 to $180,300
Minnesota $63,800 to $169,300
New York/New Jersey $59,100 to $196,000
Washington $68,000 to $180,300
Locations
$54k-83k yearly est. 4d ago
HYBRID PFRT Revenue Integrity Specialist - 249325
Medix™ 4.5
Worcester, MA jobs
Serve as a critical Charge Generation Tracker (CGT) Specialist and regulatory gatekeeper, ensuring strict compliance with all coding, billing, and third-party guidelines. This role is essential for revenue integrity and correct charge capture across the system. You will act as the primary resource for clinical staff, providers, and administration on coding and billing regulatory matters.
Key Responsibilities
Regulatory Compliance & CGT Management: Maintain and update the CGT in compliance with federal, state, and payer regulations, ensuring accurate reflection of clinical practice and proper synchronization with IT applications.
Edit Review & Resolution: Review and resolve assigned billing/coding edits within prescribed timeframes, routing issues to appropriate owners and collaborating with clinical/charge capture staff for resolution. Monitor daily edit reports and address delinquencies.
Expert Support & Resource: Provide expert regulatory support, guidance, and research on coding, billing, and charge capture to providers, clinical charge capture specialists, and administrative staff. Act as the primary subject matter expert for the organization.
Education & Training: Develop and conduct educational courses, seminars, and training materials for physicians, clinicians, and billing staff on professional documentation, coding, and billing guidelines.
Audit & Monitoring: Lead annual regulatory reviews (CPT, CMS updates) and perform quality audits of patient accounts to identify opportunities for improvement in documentation, charge capture, and coding. Monitor key coding and billing publications for timely compliance.
Requirements
CPC certification
EPIC
3-5 years of experience in professional billing & coding
Knowledge of CPT / HCPCS codes and third-party reimbursement policies
Working knowledge of Microsoft applications; ability to create and present reports to physicians
Schedule/Shift: Monday-Friday 8am-5pm (EST)
**PLEASE NOTE**: This is a
Hybrid
position so candidates must be from the New England area, preferably in MA. Candidates must be able and willing to come on-site for at-the-elbow support, especially during new practice implementations
$70k-109k yearly est. 4d ago
Client Service Specialist- Employee Benefits
Arthur J Gallagher & Co 3.9
West Des Moines, IA jobs
Introduction
At Gallagher Benefit Services, you're a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it's shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We're a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you're looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.
Overview
AssuredPartners is a leading insurance brokerage that prides itself on delivering more than insurance expertise. Our teams provide the highest level of service, tailored solutions, and forward-thinking risk management strategies that truly set us apart. With a culture based on integrity, collaboration, and technical excellence, we are proud to offer our clients, and our employees, the very best in the insurance industry.
As part of Gallagher, you will be joining a team that delivers more than policies; you will provide proactive risk management consulting, innovative solutions, and an unmatched
level of client service
How you'll make an impact
ClientSupport
Leads meetings with clients, including meetings at client locations.
Responsible for providing comprehensive clientsupport and acts as main client contact for book of business.
Effectively manages difficult client communications including loss of coverage, claim denials, unfavorable underwriting and other challenging renewal scenarios.
Account Management
Negotiates and sells lines of insurance to clients to round out accounts as appropriate. May design insurance and risk management plans for clients as assigned and directed by Agency management.
Owns all audit, review and claims processes for assigned book of business.
Analyzes data to draft client service plans, stewardship reports, and other meaningful reports tailored to the needs of the client and circumstances of the presentation.
Insurance Expertise
Develops and maintains strong personal relationships with appropriate insurance carrier personnel. Proficient in underwriting practices; able to manage underwriting relationships
Fluent in the client's industry and current events that can modify the coverages needed
Reviews changes in carrier offerings and policies and relays information to the larger service team
Leadership
Mentors or formally directs the work of team members including Account Coordinators, Account Managers, and Senior Account Managers
Facilitates and collaborates with account team on the agency's renewal strategy
Client Strategy
Provides clients with Insurance Coverage Review and reviews methods of handling risks. Identifies and explains gaps in coverage. Works with the producer to write new business.
Attends carrier functions to learn new coverage options and risk assessment strategies.
Conducts book reviews to determine which accounts need an in-person risk assessment or client meeting to support agency retention.
Other duties as assigned.
About You
Required: Bachelor's degree with 3+ years client service and/or claims management experience -OR- High School degree/GED with 8+ years client service and/or relevant experience. Life and Health License. Proficiency in Microsoft Office.
Preferred: Previous insurance knowledge and experience managing client relationships. Solid financial acumen.
Behaviors: Proficient in using technology as a tool to maximize productivity and quality. Strong written and verbal communication skills. Comfortably engages others in consultative discussion. Effectively manages/balances multiple and sometimes competing priorities. Works in a self-directed manner.
Compensation and benefits
We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:
Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Other benefits include:
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more...
The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.
We value inclusion and diversity
Click Here to review our U.S. Eligibility Requirements
Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
$31k-40k yearly est. 2d ago
Technical Support Representative
Cornerstone Technology Talent Services 3.2
Irving, TX jobs
🚀 Join us as a Technical Customer Service Representative - Onsite in Irving, TX
🛠️ What You'll Do
Conduct QA for home inspections: review photos, validate property details, guide users through self-inspections.
Troubleshoot connectivity, pairing, and app-related issues for smart devices and sensors.
Provide installation support and onboarding for PryzmIQ and AWTOS.
Proactively engage users to drive adoption and satisfaction.
Document findings and provide feedback for product improvement.
🧠 What You Bring
1+ year in technical support, help desk, or IoT/home systems troubleshooting.
Strong communication and problem-solving skills.
Technical aptitude with mobile apps, WiFi connectivity, or smart devices.
Detail-oriented and passionate about creating smooth user experiences.
High School Diploma or GED required; Bachelor's degree preferred.
$32k-36k yearly est. 3d ago
Technical Support Specialist
Kellymitchell Group 4.5
Enon, OH jobs
Our client is seeking a Technical SupportSpecialist to join their team! This position is located in Enon, Ohio.
Provide remote technical support for store hardware, software, networks, and applications using cloud and web-based tools
Manage simultaneous connections to multiple store locations and devices, prioritizing incidents by severity and business impact
Monitor network performance and data packet loss across entire store networks or individual devices and implement corrective actions
Identify and resolve issues before they impact store operations
Troubleshoot issues across current and legacy network environments
Direct and support field personnel during installation of new equipment on store networks
Install, configure, and upgrade software on newly deployed devices
Implement software changes for fuel dispensers and fuel tank monitoring systems
Set up and configure DVR equipment, including camera naming conventions and recording settings
Manage multiple incident tickets concurrently, working them in order of emergency priority
Analyze case history to identify recurring issues and recommend improved resolution strategies
Provide clear verbal instructions to onsite personnel when hands-on diagnostics or repairs are required
Communicate critical events and outages to Store Support Team Leads in a timely manner
Coordinate with third-party help desk vendors as needed
Follow and contribute to internal knowledge base documentation and standard operating procedures
Create and update knowledge base articles to support repeatable solutions
Maintain equipment inventories and order replacement parts as required
Participate in required training to stay current with new technologies and troubleshooting procedures
Support special projects and additional duties as assigned
Desired Skills/Experience:
Associate degree in Computer Networking or a related field or equivalent professional experience
Specialized training in network communications, PC architecture, or application support preferred
Prior Help Desk, Service Desk, or Technical Support experience preferred
Experience supporting networked hardware and applications in a distributed or retail environment a plus
Strong understanding of store networks, including hardware, software, routers, wireless communications, and third-party cellular devices
Ability to support both standard and non-standard equipment, including systems not directly connected to the corporate network
Proven ability to manage multiple concurrent issues while prioritizing effectively
Strong analytical and problem-solving skills
Excellent verbal communication skills with the ability to explain technical concepts to non-technical users
Highly organized, detail-oriented, and able to perform well under pressure
Comfortable working in a fast-paced, 24/7 operational environment
Ability to perform repeated bending, standing, and reaching
Ability to occasionally lift up to 40 pounds
Willingness to work a flexible schedule, including second and third shifts, weekends, and holidays
Benefits:
Medical, Dental, & Vision Insurance Plans
Employee-Owned Profit Sharing (ESOP)
401K offered
The approximate pay range for this position is between $16.00 and $23.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
$16-23 hourly 4d ago
IT Help Desk
Kellymitchell Group 4.5
Louisville, KY jobs
Our client is seeking an IT Help Desk to join their team! This position is located in Louisville, Kentucky.
Handles Level 1 inbound calls/chats and accurately log interactions within the company's incident management system
Conducts appropriate diagnosis/troubleshooting to resolve known conditions
Escalates problem tickets within department guidelines when unable to resolve
Maintains a basic understanding of supported hardware and software, as well as any corresponding operational procedures
Assists with alerts and self- service incidents
Follows up on unresolved incidents
Desired Skills/Experience:
1+ years of customer service experience
Flexible work schedule
Organization skills
Strong oral and written communication skills
Problem solving ability
Entry level understanding of computer concepts such as: PC fundamentals and Operating systems
Preferred: A+, CCNA, or Net + Certifications
Benefits:
Medical, Dental, & Vision Insurance Plans
Employee-Owned Profit Sharing (ESOP)
401K offered
The approximate pay range for this position starting at $35,000 - 40,000. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
$35k-40k yearly 4d ago
2220 Customer Support Technician, A. Entry
Abacus Service Corporation 4.5
Kissimmee, FL jobs
FDOT Job 2220 Customer Support Technician, A. Entry Statement of Work (SOW) 1 Request for Quote Florida Department of Transportation State Term Contract No. 80101507-23-STC-ITSA 2.1 The Florida Department of Transportation (Department), is requesting resumes and hourly rate quotes for staff augmentation resources meeting the specific Knowledge, Skills, and Abilities (KSAs) listed below. The Department will select the candidate that provides the best overall value to the State, based on skill set and rate.
Term: The contract term for this Staff Augmentation position is intended to be ASAP - 06/30/2028, with possible renewal, based on excellence in work provided, need and budget availability.
NOTE: "Term" does not mean the awarded contractor or resource are locked in for the full year - any contractor or resource may be terminated for cause, convenience, or funding during the contract term.
Candidate Submission:
FDOT is accepting one (1) candidate submission from vendors for this new position.
Rate Increase:
Please do not impose a rate increase for any subsequent year of the contract as part of your bid response. This is a firm fixed price and will be increased only at the discretion of the Department, based on consultant job performance and availability of funds. Imposing additional increases will automatically disqualify the candidate submission from consideration.
Quote Evaluation:
Quotes will be evaluated based on the specifications identified in the scope of services and sub sections below. The eQuote will be awarded to the Contractor who presents a Candidate who demonstrates the best value to the Department based upon the response provided. The submission of additional work samples, or in person interview(s) may be requested at the discretion of the Department.
Face to Face Interviews:
At the hiring manager's discretion, interviews may be conducted via Microsoft Teams or in person.
Telecommuting:
Teleworking is not authorized for this position.
Work Hours:
Flexibility to work hours between 7:00 AM & 6:00 PM Monday - Friday, either on a rotation or as part of a regular and on-call work schedule.
Reporting Location:
1170 Celebration Blvd, Celebration, FL 34747
Conflict of Interest Statement:
To prevent any bias, unfair competitive advantage, conflict of interest, or the appearance of impropriety, Vendor employees must not have been directly or indirectly involved in the development of the Scope of Services or related solicitation documentation for which the Vendor is preparing a bid. If the Vendor employee worked in conjunction with the Department on the development of the solicitation document, the Vendor is disqualified from
submitting a bid for this solicitation. The Vendor personnel assigned to other Department projects outside this
Agreement, shall hold and maintain any confidential information that could benefit the Vendor on future solicitations in strictest confidence.
The Department will avoid Organizational Conflict of Interest through mitigation efforts in three categories:
"Unequal Access" wherein an unfair competitive advantage surfaces when a Vendor obtains information not generally available to other competitors, and where such information would assist them in winning the contract over their competitors.
"Impaired Objectivity" wherein a support Vendor is performing duties that involve assessing or evaluating itself or related entity.
"Biased Ground Rules" wherein the Vendor is writing the SOW, performing systems engineering, or providing technical direction efforts.
Need help with MFMP? Contact the MFMP Customer Service Desk at ************ if you have any questions regarding application functionality.
4 Scope of Work
Provide computer and user support including, but not limited to, installation and configuration of hardware and software, upgrades, patches, and advanced technical support. Monitor service ticket queue and resolve tickets as assigned. Document work performed and resolutions.
Install, configure, and troubleshoot audio-visual and video conference equipment as assigned.
Perform basic network and telephony support. Provide on-site support for remote troubleshooting by other Client technical staff. Travel between FDOT locations required 25% - 40%.
5 Education
High School diploma or equivalent and 1 year of work experience in the installation, maintenance and technical support of workstation hardware. OR 1 year of experience providing customer service and technical support with Microsoft Office 365 and Windows 10 or above operating systems. OR Technical certifications from workstation training programs such as CompTIA A+ and Net+ may be substituted for 6 months of experience OR Associate degree in from an accredited college or university with at least 25% of the completed coursework in Information
Technology related courses.
6 Experience
Minimum of 1 year of experience in the installation, maintenance, and technical support of workstation hardware.
7 Primary Job Duties/ Tasks
Concentration and desire to work in desktop support.
Configure and deploy Information Technology resources. Includes, but is not limited to, desktop, laptops, printers, mobile devices.
Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment, using proven troubleshooting procedures.
Assist in coordinating audio-visual setup and videoconference support.
Assist with annual inventory scanning and equipment surplus.
Install, configure, and update software.
Participate in team projects, meetings and assignments.
Responsible for reading and following the Department's Procedures and Policies.
Responsible for understanding and enforcing the Department's Policies and Procedures.
Responsible for documenting solutions to Technology issues.
Responsible for traveling to remote sites to resolve IT related issues and/or to deploy resources.
Perform other related duties as assigned.
Ability to lift up to 50 lbs.
Ability to climb a ladder, squat, stoop, push, crawl, and bend in all types of weather.
9 General Knowledge Skills and Abilities (KSAs):
The submitted candidate must be able to apply common knowledge, skills, and abilities in the following areas:
Initiative: Must be able to comprehend assignments, organize workload, and meet deadlines with little direction. Must be able to monitor and analyze situations to determine the next step.
Communication: Can clearly convey information, in both written and verbal formats, to individuals or groups in a wide variety of settings (i.e., project team meetings, management presentations, etc.). Must have the ability to effectively listen and process information provided by others.
Customer Service: Works well with clients and customers (i.e., business office, public, or other agencies). Able to assess the needs of the customer, provide information or assistance to satisfy expectations or resolve a problem.
Decision Making: Makes sound, well-informed, and objective decisions utilizing critical thinking skills and analysis.
Flexibility: is open to change, new processes (or process improvement), and new information. Can adapt in response to new information, changing conditions, or unexpected obstacles. Ability to receive and give constructive criticism and maintain effective work relationships with others.
Interpersonal: Shows friendliness, courtesy, understanding, and politeness to others
Leadership: Motivates, encourages, and challenges others. Can adapt leadership styles in a variety of situations.
Problem Solving: Able to identify, evaluate, and use sound judgement to generate and evaluate alternative actions, and make recommendations, as accordingly.
Team Building: Encourages, inspires, and guides others toward accomplishing the common goal as an equal member of the team.
Quality Assurance: Knowledge of the ideologies, techniques and tools for quality assurance and control. The ability to put the ideologies, techniques, and tools into practice.
$29k-37k yearly est. 3d ago
Disbursement Specialist
Berlin Patten Ebling, PLLC 3.9
Sarasota, FL jobs
Berlin Patten Ebling, PLLC is an award-winning Florida law firm known for excellence, collaboration, and innovation. With offices across the state, we provide sophisticated legal services without sacrificing culture or work-life balance.
Job Duties:
Monitor and process daily incoming/outgoing funds & wire transfers.
Enter outgoing wires into the banking system and obtain required approvals
Review closing files that have been authorized for disbursement and reconcile the disbursement ledger to the closing documents.
Print checks and obtain necessary attorney signatures.
Accurately disburse/mail out all proceeds payments.
Various other duties as assigned.
Requirements:
A driven, self-motivated team player who thrives in a busy environment
Excel in multi-tasking and prioritizing
A quick learner who follows directions well.
Great attention to detail and accuracy
Dependable
Benefits & Perks
Competitive salary based on experience, plus bonus opportunities.
Health insurance benefits
Retirement plan options
Paid time off and holidays
CLE expenses covered.
Annual all-expenses-paid firm trip (after eligibility period)
$31k-57k yearly est. 6d ago
Lockbox Specialist
Appleone 4.3
Lewisville, TX jobs
Job Description: Role reports to a lockbox (vault). This is a long-term role within the Receivable Operations. Production line type of environment inside a secured vault. Detailed information cannot be provided until candidate is cleared by the client:
• Preparing work for digitation by extracting payments and documents from mailing envelopes
• Inputting and validating data into the system
• Operating high-volume document scanning machines while validating the quality of scanned images
• Validating/reconciling electronic reports to paper documentation
• Making judgement calls regarding routine duties while referring non-routine situations to a manager
• Willingness to learn new processing functions and equipment operations is needed
• Maintaining site productivity, quality, accuracy and confidentiality standards while meeting well defined goals
• Ensuring that all customer and bank guidelines are followed as it relates to operations, internal audit, security and general practices
Requirements:
• At least 7 years of USA residence history
• Proof of US Citizenship - us birth certificate, passport, permanent resident card, certificate of US citizenship or Naturalization
• State Issued form of ID (ID/Driver's license) MUST BE VALID and not expired
• Data Entry skills
• Ability to pass in-depth background check and credit worthiness
• Willing to work in a high security production environment while adhering to strict regulations including no cell phones/smart watches on production floor
• Ability to sit, stand, walk and lift up to 50 lbs
• No time off in first 90 days
Shifts Available/Pay Rates:
2nd Shift: M-F 3:30 pm-12 am ($22/hr)
Weekend: Fri - Mon 7am-5:30pm ($22/hr)
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
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The pay transparency policy is available here:
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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
********************************************** Contents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
$22 hourly 4d ago
Day Hab Specialist (33275)
Birch Family Services Inc. 3.9
New York, NY jobs
To counsel, assist and train individuals with developmental disabilities in the areas of personal care, travel skills, social skills, home management and life skills in order to maximize their functioning in the community. Minimum Job Requirements:
Educational: Minimum High School diploma or General Education Degree (GED).
Experience: Minimum I-year experience working with developmentally disabled population preferably in a day hab, residential, health or treatment related setting preferred.
Specialized Knowledge, Licenses, etc.:
Specialized training in direct support provision preferred.
Must complete and obtain certification in OPWDD Approved Medication Administration Course (AMAP) during probationary period and maintain AMAP certification.
Valid NYS Driver's License required.
Ability and willingness to be First Aid and CPR certified.
Ability and willingness to obtain certification in SCIP-R Competencies and advance to Promote Competencies
Demonstrated competency in written, verbal and computational skills to document records in accordance with program standards.
Physical Demands:
Regularly required to speak clearly and hear the spoken word well.
Regularly required to utilize near vision ability to read data and documents, including spreadsheets and reports, in printed form and on computer screens.
Ability to physically restrain challenging behaviors that include aggression, self-injurious, and destructive behaviors.
Ability to use and navigate the public transportation system
Ability to withstand excessive walking
Work Environment:
Noise level is consistent with levels usually present in an office, education, group home, residential, rehabilitation, industrial, workshop or health related environment.
Hazards present are consistent with those common to an office, education, rehabilitation, industrial, workshop or health related environment.
Working with individuals whose age ranges from 21 through adulthood
Support individuals by providing opportunities to develop and enhance skills leading to independence, community inclusion and supported employments as appropriate. Examples include but are not limited to:
Provide safe and clean environment for the individuals based on skill level and risks and support the
safety of all individuals in everyday situations
Use verbal and physical means to create a positive environment that will encourage and enable
individual growth
Using a holistic approach, participate in the individuals' day hab planning activities and assist in their implementation
Assist the individuals in the development of social skills that will help them become integrated/included in the community
Perform protective oversight while engaging in community activities
Support individuals to engage in meaningful activities and assist in employment opportunities
Provide opportunities for the individual to be self-advocate
Perform advocate responsibilities, while demonshating respect for the processes and people involved
Responsible for all documentation related to the essential function and services for the individual
Adhere to the procedures for mandated reporting and responding
Adhere to the NADSP code of ethics (attached)
Work towards the satisfactory completion of each of the core competency goals according to the OPWDD timeline requirements
Other Functions:
Demonstrate respect for all people
Demonstrate professional demeanor, attention to punctuality and attendance policies, reliability, flexibility, and pleasantness.
Professionally interact with other staff members and with others in the community
Demonstrate enthusiasm for learning the knowledge and skills required to perform the job
Readily seek and accept feedback to improve performance
Apply knowledge and skills gained on the job and maintain required certifications
Participate in the work of the organization in a positive way by using problem solving skills
Demonstrate respect for the safety of all others
Perform additional responsibilities as assigned by the Senior Staff
May be assigned other tasks and duties reasonably related to their job responsibilities
Adhere to all rules outlined in the policy and procedures manual
The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of
responsibilities, qualifications, physical demands and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the agency at the sole discretion of management.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions unless this causes undue hardship to the company.
Performance is evaluated each year based on these competencies and the NADSP code of ethics.
$35k-47k yearly est. 2d ago
Onboarding Specialist
Aerotek 4.4
Omaha, NE jobs
Why Aerotek?
Aerotek is an operating company within Allegis Group, a global leader in talent solutions. We are a privately held organization with over 200+ offices nationwide. We work with 95% of Fortune 500 companies and specialize in staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance.
Working at Aerotek and why you will love it…
At Aerotek, we prioritize inclusivity and foster a magnetic work environment that empowers our employees to achieve both personal and professional aspirations. By putting the people first, our corporate culture encourages employee engagement and enhances performance through comprehensive training and a positive culture. We promote exclusively from within.
You will…
Ensure client pre-employment requirements, forms, policies, and documents regarding onboarding are kept current and validated with Compliance departments.
Manage client requirements for the onboarding packet (e.g., authorization forms, drug tests, background checks etc.) and update the Candidate Tracker with contractor data until candidate is cleared to start.
Enter and manage background, drug testing and medical screening process for contractors.
Manage contractor compliance with key E-Verify requirements (e.g., expired documents, expired compliance).
Provide outstanding front office customer service (telephone and reception area)
Order, maintain and organize all office supplies, manage mailing and shipments, and file and maintain office paperwork and office directory.
Provide world class customer service in every interaction to ensure a quality candidate experience.
Let's talk money and perks!
Aerotek offers an hourly rate of $20.19 as well as a performance-based annual bonus potential of $4,000.
Additional benefits include:
Medical, dental and vision
HSA & 401k account
20 days of paid time off as well as paid holidays
Parental/Family leave
Employee discounts
Employee-led resource groups
Do you have the following?
Bachelor's Degree (preferred)
Customer or sales focused experience
Experience in a team-oriented environment