Service Delivery Consultant II
ADP job in Tempe, AZ
ADP is hiring a Service Delivery Consultant II. + Do you get a crazy amount of joy being able uncover and deliver creative solutions to complex problems? + Are you excited by the prospect of overcoming challenges, thinking dynamically, and taking risks to help your team and your clients accomplish greatness?
+ Do you thrive in a collaborative, forward thinking technical support environment?
Yes? We had a feeling this could be a perfect match. Don't just take our word for it... read on and see for yourself!
In this role, you will be relied upon as a subject matter expert in all things Autopay/Mainframe first and foremost however, you will also serve as a primary support liaison between COS, internal partners and clients, providing application, and technical support for all versions of ADP's product offerings all while delivering "first class" service to your clients. You carry the weight of ADP's service reputation and client satisfaction in your hands.
If you don't like monotony, keep reading! While there will be similarities in the solutions you propose and own, every day will be different because the questions you receive will vary across your client accounts, as will the solutions you provide. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training and 1-on-1 mentorship process will help to set you up for success!
To thrive in this role, you must preferably have working knowledge of Autopay. You will quickly adapt to technically challenging, sometimes ambiguous situations, but will also think like a teacher with a drive to collaborate with your internal payroll teams, helping them to understand complex, technical situations in a high level, educational way that they can understand. You will also have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our internal teams and our clients to understand and take action on. As a result, the collaborative partnerships that you develop and your ongoing commitment to learning and resolving issues will flourish. Pace should not scare you nor should you shy away from multi-tasking.
A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the **_OneTen_** coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel: ******************************
**WHAT YOU'LL DO:** _Responsibilities_
+ Your primary role is to provide technical support and assistance to our Managed Payroll Teams, Clients, Relationship/Success Management, Implementation, and COS Shared Services groups.
+ You'll resolve client application questions or problems in the area of system set up, product functionality, security set-up, workflow and product enhancements in addition to other service issues in the complex arena of payroll and HR.
+ You'll use your knowledge and/or expertise of tools including; Autopay, PTCS, MR2000, PMEI, iServ, PMF, CEH, Siebel CRM, Enterprise, Vantage, ADPR, iProducts, and SMS/Netsecure to creatively resolve a miriad of possible escalations/issues.
+ Provide mentorship to the Service Delivery Consultants I & IIs.
+ Collaborating with multiple departments to better service our clients.
TO SUCCEED IN THIS ROLE: _Requirements_
+ At least 1-2 years of experience in a customer service environment. Working knowledge of Autopay/Mainframe.
A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
BONUS POINTS FOR THESE: _Preferred Qualifications_
+ The ability to provide support for product / application issues and assigned ADP software and applications.
+ The ability to analyze conditions and errors as they relate to the client or database platform and provide resolution paths.
+ Product knowledge including but not limited to: Vantage, Enterprise (Versions 5 and 6), MyADP, and SMS/Netsecure.
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (********************************************************** .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click ********************************* to learn more about ADP's culture and our full set of values.
Administrative Assistant III
ADP job in Tempe, AZ
Unlock Your Career Potential: Support at ADP. Every day, thousands of organizations around the world rely on ADP. As a worldwide leader in business outsourcing solutions with 60+ years of experience and over half a million customers, our products and services enable companies large and small to do business. As part of ADP's support team, you play a shared role in our success -- you'll work alongside a team of talented and highly motivated individuals at one of the most innovative companies in the world. Here, you'll find the tools and flexibility you need to create your own path, supported by comprehensive training and support to improve your skills and knowledge.
ADP is hiring Senior Administrative Support professional. In this position, you'll couple your positive attitude, superb organizational skills and deep understanding of ADP to ensure smooth functioning of activities and processes in support of one or more executives.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.
RESPONSIBILITIES:
* Perform clerical, administrative and general office duties of a responsible and confidential nature
* Route and answer correspondence
* Independently establish, organize and maintain documents and initiate follow up as needed
* Compile, analyze and summarize statistics and information in presentation formats
* Communicate new policies and procedure to the department and coordinate the gathering of information as directed,
* Create formulas/formats of moderate complexity and determine hardware/software requirements
* May coordinate off-site meetings and conventions; assist with schedule management; arrange appointments, travel, meetings, conference calls and process expense reports
* May coordinate and track training activities of internal associates
* Maintain database as required
* May assist in workforce scheduling of internal associates
* Provide support to other members of management and department as requested
QUALIFICATIONS REQUIRED:
* 3+ years of administrative support experience in a similar environment
* High School diploma with 3+ years of experience or equivalent education will be considered
Preference will be given to candidates who have the following:
* Some college courses/specialized secretarial training
* Excellent communication skills both verbal and written
* Superb organization skills
* Expert knowledge of Microsoft Office (Word, Excel, PowerPoint) with experience producing high quality reports, presentations and other documents
* Proven ability to work effectively both independently and in a team-based environment
Ability to handle confidential matters
* Substantial knowledge of the department's operation and company procedures
* Proven ability in assembling, compiling, analyzing and summarizing data
* Demonstrated analytical ability in preparing reports and gathering statistical data
* Ability to work independently on projects and anticipate and address issues in the executive's absence
* Must be assertive, creative and innovative, with proven decision-making skills
* Experience working with senior management
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $15.00 - USD $28.94 / Hour*
* Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click ********************************* to learn more about ADP's culture and our full set of values.
Vice President, Service Executive - Broker & COI (TotalSource)
ADP job in Tempe, AZ
**We are hiring a** **Vice President** , **Service Executive - Broker/COI Channel within our TotalSource organization.** As a senior leader within the Client Service organization, the **Vice President, Service Executive** is responsible for the strategic oversight and leadership of Payroll, Implementation, and client-facing Human Resources service teams within the TotalSource Broker/Center of Influence (COI) Channel. This role focuses on designing and executing a comprehensive service strategy that supports both the evolving needs of our clients and the expectations of our broker and COI partners.
In this role as the **Vice President** , you will foster strong relationships with referring Broker/COI partners, manages alignment with the Sales organization, and ensures high-quality service delivery across all functions. The role also supports acquisition activities and champions continuous improvement initiatives to enhance the client and partner experience.
Ready to #MakeYourMark? **Apply now!**
**WHAT YOU'LL DO:** **Responsibilities**
+ **Lead Strategic Service Execution:** Directs the Payroll and Implementation functions to ensure all business objectives-such as start volume, timing, productivity, and service quality-are consistently achieved. Champions a client-and partner-centric service strategy, continuously evaluating performance and implementing improvements.
+ **Drive Client & Partner Account Management:** Oversees HR Services teams to execute initiatives that enhance the client and broker/COI partner experience. Collaborates cross-functionally to ensure alignment of service delivery with client priorities and broker expectations.
+ **Manage Sales Relationship & Channel Coordination:** Serves as the primary liaison with Sales, proactively managing service alignment and resolving escalated issues. Ensures the service organization anticipates and adapts to start volumes and partner pipeline activity while maintaining transparency with Sales on process and procedural updates.
+ **Set Vision & Operational Goals:** Translates the broader TotalSource service strategy into clear, actionable objectives for teams. Sets departmental goals and ensures team alignment with market vision and strategic priorities. Demonstrates the ability to create an enthusiastic vision that inspires others to collectively deliver exceptional results.
+ **Build & Develop High-Performance Teams:** Creates an environment focused on performance, development, and retention. Manages recruitment, selection, compensation, and performance management for Payroll and Implementation staff. Coaches and develops leaders to improve current performance and build bench strength for the future. Oversees training initiatives to ensure team readiness and alignment with service strategy.
+ **Champion Associate Engagement:** Promotes a culture of engagement by ensuring regular communication, encouraging feedback, and fostering an inclusive, transparent, and supportive work environment. Leads efforts to improve associate engagement and morale.
+ **Enhance Cross-Functional Collaboration:** Partners with Sales, Client Service, Implementation, and other key departments to ensure a seamless client and partner experience. Effectively communicates functional updates across teams to drive alignment and service quality.
+ **Lead Channel Partner Experience Program:** Develops and implements a proactive strategy to assess broker/COI satisfaction and ensure excellence in service delivery. Works with Sales Leadership to grow and enhance broker and COI relationships.
+ **Manage Financial & Operational Planning:** Partners with the VP/GM and Finance Executive to develop and manage annual budgets, headcount plans, and productivity goals. Ensures effective cost control and resource allocation in support of strategic service goals.
+ **Support Field Activities:** Travels to regional offices as needed to support Payroll, Implementation teams, and Sales activities-reinforcing service strategy and team engagement across locations.
**REPORTING RELATIONSHIPS:**
+ Supervisor: VP/GM, HRO - PEO TotalSource
+ Supervising Authority: 6 direct reports with ~60 indirects across varying locations
**TO SUCCEED IN THIS ROLE:** **Requirements**
+ **This position will follow our hybrid working arrangement and can sit in the following locations: Alpharetta, GA, Roseland, NJ, Augusta, GA, Miami, FL, Norfolk, VA or La Palma, CA. Experience supporting associates virtually and onsite is strongly preferred.**
+ 15+ years of experience in leadership roles managing exempt and non-exempt teams, with a focus on service delivery, project management, and process improvement.
+ Strategic thinker with the ability to assess complex situations, synthesize data, and drive changes to deliver results.
+ Demonstrated success managing national, matrixed teams.
+ Proven success in developing and executing strategic service strategies to achieve business results.
+ Strong experience working with and supporting Sales and broker/COI partnerships.
+ Effective at leading leaders and fostering leadership development.
+ Excellent communication and presentation skills.
+ Evidence of success in Talent and Leadership Development.
+ Ability to manage competing priorities in a fast-paced environment.
+ Demonstrated ability to work across organizations with limited supervision.
+ Strong analytical skills and ability to produce high quality and volume at a fast pace.
+ Strong relationship-building skills with internal and external stakeholders.
+ **Ability to travel as required (~50% of time).**
**A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:**
+ Experience noted above, OR
+ Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.
**_BONUS POINTS FOR THESE_** : _Preferred Qualifications_
+ Experience with LEAN/Six Sigma methodologies.
+ Background in payroll, implementation, and/or contact center operations.
+ Working knowledge of Workforce Now payroll systems and related tools
What are you waiting for? **Apply today!**
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $210,700.00 - USD $352,700.00 / Year*
*Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (********************************************************** .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click ********************************* to learn more about ADP's culture and our full set of values.
Digital Sales Associate
ADP job in Tempe, AZ
ADP is hiring a Digital Sales Associate. * Are you ready for your next best job where you can control your financial future -- and achieve that perfect work-life balance you've been searching for? * Does access to the latest tools and technology to assist with sales excite you?
* Are you looking to join a dynamic, inclusive team environment with a culture of collaboration and belonging?
Yes? We had a feeling this could be a perfect match. Don't just take our word for it... read on and see for yourself!
As a Digital Sales Associate, you will sell ADP solutions, including payroll, tax, human resources, and benefits to new and existing clients using the latest digital technology. You will serve as a consultative business partner introducing ADP's leading solutions to Chief Financial Officers, Human Resources and Payroll Administrators, Small Business Owners, and more at companies ranging from Fortune 100 organizations to small, innovative businesses. You'll provide expert guidance and use your entrepreneurial spirit to build your book of business. In addition, we are known for our high-quality sales training and will teach you how to use the latest technology to set you up for success.
To start, your leader will provide daily goals around the number of dials, talk time, and appointments set -- all to get you off to the best start possible. As you prove yourself and settle into the role, you'll find autonomy, flexibility within your daily schedule, work-life balance (a set schedule Monday -- Friday, no weekends!), and virtual appointments in a role that does not require travel. Let's also not forget the uncapped commission, incentive trips, and promotional opportunities in a fun and friendly environment -- all while gaining serious credibility as part of an industry-leading sales team in a stable and a highly respected tech company.
Ready to #MakeYourMark? Apply now!
To learn more about Sales at ADP, watch here: *******************************
WHAT YOU'LL DO: Responsibilities
* Grow Our Business While Growing Yours. You will work independently and collaboratively as part of various teams within your assigned geography to close sales, win business, and reach sales goals.
* Turn Prospects into Loyal Clients and Raving Fans. You will implement a sales strategy targeted at decision- makers and business owners to build a network and capture new business.
* Deepen Relationships Across the ADP Family. In addition to selling cloud-based human resources solutions, you will strategically cultivate additional business within existing accounts.
* Collaborate Daily. You will serve as a trusted advisor, partner, and ADP ambassador to your clients, internal partners, and overall network while demonstrating grace under pressure and the highest ethical standards.
TO SUCCEED IN THIS ROLE: Required Qualifications
* Acumen Using New Tools. You are a quick learner when it comes to learning new tools and technology. You believe in the power of leveraging insights and real-time data to assist clients and prospects throughout their buying journey.
* Positive Self-Starter. You have an upbeat, persistent style and the ability to make a proactive, strategic outreach without fear of rejection. Ability to manage your time and present your ideas in a clear professional manner while leveraging go-to-market technology throughout the sales process.
* Continuous Learner. You're always learning, growing, and questioning what was done in the past to make things better.
* A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experience includes:
* Two or more years of previous sales experience or completion of a sales internship
* Military experience -- skills including teamwork, resilience, negotiation, trust-building, and a never lose mentality will help you build team and client relationships, identify solutions, and achieve success.
BONUS POINTS FOR THESE: Preferred Qualifications
* Prior quota-carrying experience
* Demonstrated ability to successfully build a network via social platforms
* Experience with video platforms
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
* Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
* Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
* Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
* Continuously learn. Ongoing training, development, and mentorship opportunities for even the most insatiable learner.
* Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
* Balance work and life. Resources and flexibility to more easily integrate your work and your life.
* Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
* Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
* Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.
What are you waiting for? Apply today! jobs.adp.com
#LI-RM6
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click ********************************* to learn more about ADP's culture and our full set of values.
PreSales Solutions Consultant - Global Enterprise Solutions
ADP job in Tempe, AZ
ADP is hiring a Human Capital Management (HCM) Business Consultant * Are you great at follow-up and follow-through with your clients to help them work smarter, embrace new challenges, and find solutions? * Are you ready to grow your career with a formal career path at an established, respected, global leader?
* Are you looking to join a dynamic, inclusive team environment with a culture of collaboration and belonging?
If so, this may be the opportunity you've been searching for. Read on and decide for yourself.
In this role, you'll be a trusted advisor to our clients. Using your ADP service expertise and consulting skills, you will solve their most critical business challenges: Human Resources Compliance, Human Resources Technology, and solutions to help them focus on their core business. You will increase sales performance by working directly with our sales teams to identify, develop, and present Human Capital Management strategies and ADP business solutions to clients using the latest messaging techniques.
Ready to #MakeYourMark? Apply today!
To learn more about Sales at ADP, watch here: *******************************
WHAT YOU'LL DO: Responsibilities
* Grow Our Business While Growing Yours. With your prior knowledge of Human Resources practices and compliance, you will consult clients with people, processes, workflow, and operating procedures through your ADP expertise.
* Turn Prospects into Loyal and Referring Clients.You understand client business requirements and then can configure the solution to demonstrate ADP's ability to solve client issues and ensure client expectations align with ADP's deliverable solutions.
* Collaborate Daily. You will serve as a trusted advisor, partner, and ADP ambassador to your clients, internal partners, and overall network while demonstrating grace under pressure and the highest ethical standards.
TO SUCCEED IN THIS ROLE: Required Qualifications
* Positive Self-Starter.You can manage your time well, prioritize deliverables, and multi-task with the best of them. In addition, you can present your ideas in a clear, professional manner on paper, in person, and over the phone.
* Strategic Partner.Increase sales performance by partnering with sales professionals (or teams) to present Human Capital Management strategies and business solutions to clients.
* Problem Solver. You have an ambitious spirit and thrive under pressure, motivating you to not only solve clients' problems but also uncover areas of improvement and configure solutions
* Knowledge Seeker.Ability to learn technology quickly through instruction and self-training.
A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experience could include:
* Minimum of 2 - 4 years of related professional experience.
* Military experience -- skills including teamwork, resilience, negotiation, trust-building, and a "never lose" mentality will help you build team and client relationships, identify solutions, and achieve success.
BONUS POINTS FOR THESE: Preferred Qualifications
* Prior experience in the HR/Payroll Industry or related technical certification(s).
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
* Be yourselfin a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
* Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
* Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
* Continuously learn.Ongoing training, development, and mentorship opportunities for even the most insatiable learner.
* Be your healthiest.Best-in-class benefits start on Day 1 because healthy associates are happy ones.
* Balance work and life.Resources and flexibility to more easily integrate your work and your life.
* Focus on your mental health and well-being.We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
* Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
* Get paid to pay it forward.Company-paid time off for volunteering for causes you care about.
What are you waiting for? Apply now!
#LI-MO1
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $63,900.00 - USD $171,180.00 / Year*
* Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click ********************************* to learn more about ADP's culture and our full set of values.
Client Support Specialist
ADP job in Tempe, AZ
ADP is hiring a **Client Chat Support Specialist** . + _Are you ready to join a company offering career advancement opportunities throughout your career journey?_ + _Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?_
+ _Are you looking for an inclusive environment with a culture of collaboration and belonging?_
If so, this may be an opportunity for you. Read on and decide for yourself.
In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands.
The nature of what you do every day will not change -- your #1 goal is to help clients who have between 50 - 999 employees. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!
To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.
Ready to #MakeYourMark? **Apply now!**
**To learn more about Client Services at ADP, watch here:** ********************************************
**WHAT YOU'LL DO** :
**Responsibilities**
What you can expect on a typical day:
**Be a Trusted Advisor and Problem Solver.** You will work independently or as a team as a consultant servicing ADP's products/technology. You will use your wide breadth of expertise to help ADP's clients solve problems for time-sensitive issues by taking a broad perspective to identify solutions, resolve issues, and provide solutions. You will take the initiative to seek answers, solutions, and positive outcomes.
**Build Relationships.** You will build relationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of Integrity is Everything.
**Educate and Provide Recommendations.** You will leverage your ADP product and services knowledge to solve issues and questions that help clients understand our products' value. You will take client input and turn it into recommendations for your leaders on best practices and solutions training.
**Organize** . You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.
**TO SUCCEED IN THIS ROLE** :
Required Qualifications
+ 3 - 5 years of experience working in client service/customer service environment or systems integration environment.
+ You can work overtime hours during peak seasons.
A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
+ Experience noted above OR
+ Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.
**YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:**
+ **Be yourself** in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
+ **Belong** by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
+ **Grow your career** in an agile, fast-paced environment with plenty of opportunities to progress.
+ **Continuously learn** through ongoing training, development, and mentorship opportunities.
+ **Be your healthiest.** Best-in-class benefits start on Day 1 because healthy associates are happy ones.
+ **Focus on your mental health and well-being.** We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
+ **Join a company committed to giving back** and generating a lasting, positive impactupon the communities in which we work and live.
+ **Get paid to pay it forward.** Company-paid time off for volunteering for causes you care about.
What are you waiting for? **Apply now!**
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (********************************************************** .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click ********************************* to learn more about ADP's culture and our full set of values.
Health & Wealth Analyst III
ADP job in Tempe, AZ
ADP is hiring a HR - Benefits Analyst III. **At ADP we are driven by your success.** We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
We strive for every interaction to be driven by our **CORE** values: **Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.**
**POSTIION SUMMARY:**
This position supports and drives transformation and change initiatives for ADP TotalSource's HR and Benefit products and services. Provides HR and Benefits solutions by process re-engineering and technology infusions handling all aspects of a project's life cycle.
**RESPONSIBILITIES:**
+ Process: Designs, develops and implements procedural changes geared at improving productivity, quality levels and client satisfaction in support of ADP TotalSource's HR - Benefits Products and Services. Enables standardization, centralization and off shoring efforts in the support of margin expansion initiatives while maintaining the highest degree of customer and field focus in delivery. Facilitates and leads implementation timelines defined in accordance with business goals. Provides reporting and associated analytics/ visibility to management stakeholders in support of decision making. Maintains current knowledge of evolving HR and Benefit legislations. Proposes new procedures and processes to enhance the delivery of HR and Benefit products and services.
+ Systems: Designs, develops and implements system changes to the ADP TotalSource enterprise platforms to support business objectives. Leads formulation of business requirements in collaboration with internal stakeholders and collaborates with system resources to help support implementation within defined timelines. Responds to project risk factors and issues related to delivery.. Effectively takes initiative from discovery, design and testing to implementation, validation and post-production activities.
+ Project Management: Applies consistent standard methodologies and effectively communicates to executive and leadership stakeholders. Highlights risk factors or project issues as they become known.
+ Support: Serves as a system/process subject matter expert and escalation point for operational and field units. Delivers HR and Benefit products and services according to Service Level Agreements. Provides a high level of quality service to clients, employees, vendors and associates. Identifies discrepancies and follows up to resolve. Resolves escalated issues through problem solving, ownership and follow through.
+ Performs other related duties as assigned.
**QUALIFICATIONS REQUIRED:**
+ Bachelor's and/or Master's Degree or equivalent experience
+ Minimum of 5 years directly related experience in Client Services, HR or Benefits
Preference will be given to candidates who have the following:
+ PMP, PHR, SPHR, or CEBS Certification preferred
+ Strong knowledge of federal, state, and local laws pertaining to HR and Benefits Administration.
+ Strong analytical and problem solving skills.
+ Ability to interact with all levels of an organization. Ability to build internal and external relationships and provide excellent customer service.
+ Ability to prepare written documentation, both in terms of process documentation and training materials.
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (********************************************************** .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click ********************************* to learn more about ADP's culture and our full set of values.
Sr. Product Manager
ADP job in Tempe, AZ
**ADP is hiring a Senior Product Manager for our OneTax Team.** Are you ready to take on complex challenges in a highly regulated space? Do you thrive in environments where innovation meets compliance? If so, join ADP's **SmartCompliance** team and help redefine how clients manage payroll tax obligations with confidence and ease.
+ Well, this may be the role for you. Ready to design what's next?
+ This role is hybrid onsite 3 days a week in Pasadena CA or Tempe, AZ. **This is not a remote role.**
As a **Senior Product Manager** focused on the Payroll Tax module within SmartCompliance Solutions, you'll drive strategic enhancements, optimize client experiences, and deliver scalable tax compliance solutions for organizations of all sizes. You'll work across product, engineering, operations, compliance, and client success teams to ensure our solutions remain best-in-class. Experience in using AI as product management tool & building AI powered product features is preferable. Experience in payroll tax is preferred, but a passion for simplifying complexity is essential.
To thrive in this role, you must take command of your product, lead multiple team's efforts, and be a deep listener who can ask the right clarifying questions to help understand the problem your stakeholders are trying to solve. You've worked with Agile teams and understand product delivery cycles. You have experience explaining the prioritization of a product roadmap, creating that roadmap, and documenting in a way that both external and internal teams will understand. You have held roles where you regularly communicate and defend ideas to a broad audience of stakeholders. Our best product managers are domain experts and enthusiastic creators who stay current on the latest trends. As part of our team, your voice will influence product success and help shape our industry.
**What You'll Do:**
+ **Lead Product Initiatives** : Own the product strategy cycle from end to end, roadmap, and execution for SmartCompliance Payroll Tax features-from concept through release. Close collaboration with the scrum team.
+ **Build for Scale** : Ensure our tax capabilities support growing regulatory requirements, client volumes, and service delivery needs with high performance and reliability.
+ **Collaborate Across ADP** : Partner with engineering, UX, operations, compliance, and internal business stakeholders and partners to develop and refine product capabilities.
+ **Deliver User-Centric Solutions** : Gather insights from clients, partners, and internal teams to shape product requirements and optimize workflows.
+ **Ensure Compliance Excellence** : Work closely with ADP's compliance experts to keep SmartCompliance up to date with evolving payroll tax regulations.
+ **Measure Impact** : Define key success metrics, track product performance, and use data to drive decision-making and continuous improvement.
**TO SUCCEED IN THIS ROLE:**
+ You'll have a bachelor's degree OR equivalent.
+ 5+ years of experience in Product Management with a strong focus on B2B SaaS or enterprise platforms.
+ Strong data nalytical and problem-solving skills with experience using data to inform product decisions.
+ A deep understanding of agile product development methodologies and tools like Jira, Tableau and Pendo.
+ Experience with payroll tax compliance, filings, or remittances, or a background in financial or regulatory technology solutions is preferred.
+ Experience with AI/ML products, designing or integrating AI chatbots, or virtual agents for customer service use cases is preferred.
+ Excellent communication, stakeholder management, and data driven analysis.
**YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:**
+ Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity.
+ Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.
+ Act like an owner - doer. Mission-driven and committed to leading change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.
+ Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation.
+ Join a company committed to equality and equity. Our goal is to impact lasting change through our actions.
What are you waiting for? Apply today!
Find out why people come to ADP and why they stay: ****************************
(ADA version: **************************** )
\#LI-AS2
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $63,900.00 - USD $171,180.00 / Year*
*Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (********************************************************** .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click ********************************* to learn more about ADP's culture and our full set of values.
Lead Technical Project/Program Manager
ADP job in Tempe, AZ
ADP is hiring a Lead Technical Project/Program Manager. * Do you thrive in a results-driven and dynamic atmosphere where client success, achievement, collaboration, and agility are recognized and highly valued? * Are you looking for an opportunity to make a difference by using your communication, problem- solving, and project management skills to drive results for our clients and our business?
* Are you looking for an inclusive environment with a culture of collaboration and belonging?
Well, this may be the role for you. Ready to make your mark?
In this role, you'll lead technical content projects and programs - often involving internal systems and tools, strategic client-facing software applications, and GenAI solutions by planning, organizing, controlling, and deploying key milestones, deliverables, and resources according to business goals. You'll collaborate closely with technical content authors, content and information architects, product developers and owners, and data scientists, and use specific templates and techniques to manage through the preferred project life cycle to ensure business goals and objectives are accomplished within designated timeframes and budgets.
The nature of what you do every day will not change -- your #1 goal is to lead technical content and adjacent teams to successfully deliver on their initiatives. Still, every day will be different because the teams you work with and solutions you provide will vary as they deliver on ADP's technical content roadmap.
To thrive in this role, you have a way with project team members that builds rapport, establishes trust, communicates technical information in a digestible manner, and shines with professionalism. You will manage the project team and all project phases, including initiation, planning, execution, monitoring, control, and closure. When your work is done successfully, your KPIs will be met or exceeded, and your project team sentiment will make you proud. We'll also have a healthy dose of fun along the way. Not only can you find a career here but friendships that last in a company that values inclusion.
Ready to #MakeYourMark? Apply now!
WHAT YOU'LL DO:
What you can expect on a typical day:
Be a True Partner. Do you want to be the ultimate relationship builder? You'll manage large cross-functional project teams and communicate with key stakeholders. You'll develop strong partnerships and working relationships at all levels of the organization, internally and externally.
Collaborate and Connect. Are you looking to learn and grow as a part of a team? You'll work within agile environments, adhering to scrums or other iterative development cycles, to lead and influence initiatives and projects. You'll provide strategic insights that enable efficient execution of project deliverables and milestones, including managing the full life cycle of projects.
Think Like a Client, Act Like an Owner. Not afraid to be the owner of your project? You'll provide analysis and status reports of projects and programs, including business cases, ROI, and performance metrics that measure the success of technical projects. You'll identify risks and opportunities, raise and manage escalations, and ensure visibility into project and program health across all stakeholders.
Create and Innovate. Do you want to champion best practices and process improvement? You'll use critical thinking and problem-solving skills to approach new situations. You'll continuously assess how technical teams work - identifying opportunities to improve processes, optimize workflows, and enhance how work is organized, assigned, tracked, and reported. You'll drive process improvements that strengthen collaboration and efficiency, and delivery quality.
Experience. You have 8+ years of experience in relevant project management skills gained and developed in the same or similar role.
TO SUCCEED IN THIS ROLE:
* Enterprise-level experience successfully leading multiple, highly complex, medium to large cross-functional, multi-year projects concurrently
* Strong knowledge of project management processes, tools, and structured methodologies
* Demonstrated experience with defining project metrics, measuring the results, evaluating success of projects and communicating results to stakeholders, including providing project analysis and status reports such as business case, ROI, and post-project reviews
* Experience working with development teams, including an understanding of agile methodologies
* Experience driving timeliness and budgets, and proactively leading communication with cross-functional stakeholders and team members throughout the project including setting up and facilitating meetings to keep things moving forward
* Proven ability to assess, manage, resolve, and escalate (when necessary) risks and issues.
* Excellent at managing multiple, changing, competing priorities
* Adept at guiding and inspiring others in a consultative approach and driving collaboration and client focus with the project team and internal partners
* Experience with metadata and tagging to organize information and experience with IXIAXOFT or other component content management system
* Strong team leadership and ability to delegate responsibility to all levels of the project team, be direct, and hold the team accountable for deliverables
* Ability to manage across formal organizational lines
* Excellent interpersonal skills with demonstrated ability to work with and communicate confidently with stakeholders at all levels, both verbally and in writing
* Excellent negotiation and facilitation skills, including effectively communicating with multiple functions/organizations to identify and negotiate required resources
* Proficient with Microsoft Office Suite
* Experience coaching, training, and mentoring other team members
* Current PMP, PgMP certification
* You'll have a bachelor's degree or equivalent.
For additional comfort in the role:
* Experience with Jira, Financial Force, Anaplan, Confluence, or similar tools
* You have experience in the Human Capital Management (HCM) Industry and/or knowledge and understanding of payroll
* PHR, SPHR, CCP, CBP, HCS, or other similar certifications from highly recognized professional learning institutions
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
* Be yourselfin a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
* Belongby joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
* Grow your careerin an agile, dynamic environment with plenty of opportunities to progress.
* Continuously learnthrough ongoing training, development, and mentorship opportunities.
* Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
* Focus on your mental health and well-being.We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
* Join a company committed to giving backand generating a lasting, positive impact upon the communities in which we work and live.
* Get paid to pay it forward.Company-paid time off for volunteering for causes you care about.
What are you waiting for? Apply today!
Find out why people come to ADP and why they stay: ****************************
(ADA version: **************************** )
#LI-JR3
#LI-Hybrid
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $74,100.00 - USD $150,300.00 / Year*
* Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click ********************************* to learn more about ADP's culture and our full set of values.
Account Executive
ADP job in Tempe, AZ
ADP is hiring a Sales Representative, Human Resources Outsourcing (HRO). * Are you ready for your next best job where you can elevate your financial future? * Are you looking to grow your career with a formal career path at an established, respected, global leader?
* Do you want to join a fast-paced, inclusive environment with a culture of collaboration and belonging?
If so, this may be the opportunity you've been searching for. Read on and decide for yourself.
In this role, you will close sales and win new business within a defined territory. You'll attend our award-winning training program and join a sales team that works with both new and existing clients to sell human resources solutions, making employees' lives better with high-quality benefits offerings across the hire-to-retire spectrum. Daily, you will cultivate relationships with Human Resources and executive decision-makers, set appointments, gather leads from established internal partners, and assess buyer needs to present the best ADP solutions.
You will use your ability to manage multiple sales processes at the same time through various stages in the sales process, as well as document them, sticking with the process through implementation until your new business is up and running on the solutions you sell. As you see more and more deals cross the finish line, you'll reap the rewards with industry-leading compensation, benefits, luxurious incentive trips, and awards. As you strive to grow your career, leaders will back your desire to pursue advancement and provide continual sales training.
Ready to #MakeYourMark? Apply now!
To learn more about Sales at ADP, watch here: *******************************
WHAT YOU'LL DO: Responsibilities
* Grow Our Business While Growing Yours: You will work within a defined, protected territory to close sales, win business, and reach sales goals by implementing a top-down sales strategy.
* Turn Prospects into Loyal and Referring Clients: You will close sales by recommending the right solutions to help our clients understand and solve their real business needs. Plus, you'll earn referral business by networking with existing and soon-to-be clients and forging partnerships in-person and over the phone with decision-makers.
* Deepen Relationships Across the ADP Family: In addition to cloud-based human resources solutions, you will strategically cross-sell with other ADP associates to cultivate additional business within existing accounts; you will make life-long friendships here.
* Collaborate Daily. You will serve as a trusted advisor, partner, and ADP ambassador to your clients, internal partners, and overall network while demonstrating grace under pressure and the highest ethical standards.
TO SUCCEED IN THIS ROLE: Required Qualifications
* Positive Self-Starter. You have an upbeat, persistent style and the ability to cold call without fear of rejection. You can manage your time well, prioritize deliverables, and multi-task with the best of them. In addition, you can present your ideas in a clear, professional manner on paper, in-person, and over the phone.
* Strategic Closer. You have an established network and experience carrying a quota in outside business-to-business sales. You have an impressive track record of closing sales, winning clients, and managing a territory and relationships.
* Proven Winner. You have an ambitious spirit and thrive under pressure, motivating you to not only hit sales quotas but exceed them.
A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experience could include:
* Three years of business-to-business sales experience (preferably field sales) within a results-driven environment.
* Military experience -- We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.
Bonus points for these: Preferred Qualifications
* Ability to successfully build a network and effectively use social media for sales
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
* Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
* Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
* Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
* Continuously learn. Ongoing training, development, and mentorship opportunities for even the most insatiable learner.
* Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
* Balance work and life. Resources and flexibility to more easily integrate your work and your life.
* Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
* Join a company committed to giving back and generating a lasting, positive impactupon the communities in which we work and live.
* Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.
What are you waiting for? Apply now!
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click ********************************* to learn more about ADP's culture and our full set of values.
Deal Desk Analyst I - Human Resources Outsourcing (HRO)
ADP job in Tempe, AZ
**ADP is hiring a Deal Desk Analyst I - Human Resources Outsourcing (HRO) within our Commercial Operations Center of Excellence (CoE)** ***This is a hybrid role based out of our Tempe, AZ office. Qualified candidates must live within commutable distance to this location. ***
This is a highly customer centric, engaging, and instrumental role in driving early-stage customer success within the **Human Resources Outsourcing (HRO) organization.** We are seeking an individual who has high-energy, likes to win, and thrives where things move fast, and deadlines must be hit without exception. You will serve as a trusted advisor to Sales teams and work directly with Clients in their post-sales onboarding and transition to ADP.
**Responsibilities:**
+ Collect and review PEO Health and benefits new business prospect applications for accuracy and completeness, maintains an activity tracking log and interacts with clients.
+ Manage and validate client data and work directly with sales, broker, and implementation teams to ensure accurate collection of key documentation.
+ Responsibilities include structuring PEO deals in CRM, performing due-diligence and analysis of customer onboarding requirements, handling and collecting PEO health and benefits new business prospect applications for accuracy and completeness, knowledge of federal/state/local guidelines, and more.
+ Manage client expectations, internal communications, and relationships.
+ Responsible for gathering and reviewing new hire packets, benefit enrollment forms, garnishments, 401k, flex, accrual information, payroll register etc. to ensure the client's on-boarding process is handled in a timely manner and compliant with Sales and Service customer onboarding policies/procedures.
+ Facilitate problem resolution for client employees and/or contacts directly or by partnering with the appropriate department.
+ Ability to work independently and meet individual & team KPIs.
+ Work independently to resolve challenges and provide creative solutions to sales' issues and questions
+ Demonstrated organizational skills like the ability to multi-task, set priorities, and follow up in a timely manner
+ Provide recommendations to ADP leadership around potential best practices and training on ADP solutions, based on client input or experience
**Qualifications Required:**
+ A college degree is nice to have but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
+ At least 3-5 years of business operations, customer operations, sales operations experience or systems integration environment
+ Prior experience in customer success/customer onboarding operations are a plus
**Preferred Qualifications:**
Preference will be given to candidates who have the following:
+ Ownership mindset, making the customer top priority, curiosity and high ethical standards.
+ Excellent interpersonal and relationship management skills.
+ Excellent written and verbal communication skills, along with organizational and time management.
+ Strong Excel, Sales Enablement Tools (CRM, GONG, Seismic, etc.), MSWord and PowerPoint skills.
+ Meticulous oriented with strong analytical skills and judgement/decision-making ability.
+ Ability to work in a fast-paced, performance-based environment and meet deadlines.
+ Work independently and proactively drive issues to resolution.
+ Knowledge of HR and Payroll industry tools and best-practices are also a plus.
\#LI-JC1
\#LI-Hybrid
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (********************************************************** .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click ********************************* to learn more about ADP's culture and our full set of values.
Associate District Manager
ADP job in Tempe, AZ
ADP is hiring a Sales Representative, Small Business Services. * Are you ready to build a rewarding future? Uncapped commissions, lavish incentive trips, and career advancement are some of the ways. * Do you want to join a Fortune 250 company with industry-leading sales training and the latest sales technology to help you achieve success?
* Are you looking to join a fast-paced, inclusive environment with a culture of collaboration and belonging?
If so, this may be the opportunity you've been searching for. Read on and decide for yourself.
In this role, you will work within a defined geographic territory that targets clients and prospects with 1-49 employees. You will identify and sign new clients for payroll, tax, human resources, benefits, and more and sell additional solutions to existing clients. Daily, you will cultivate relationships, set appointments, gather leads from established business partners, assess client or prospect needs to present the best ADP solutions, and spend your time in the field closing business. Don't worry if you have no prior sales experience; we are known for our high-quality sales training and will teach you how to use the latest sales technology to set you up for success.
Integrity, resilience, positivity, and a refuse to lose attitude are must-haves in this job. As with any role in sales, you will experience ebbs and flows. However, challenges should ignite your determination and invigorate you to thrive, not weigh you down. In return, you'll be rewarded with uncapped commissions, incentive trips, and opportunities to advance your career in a fun and friendly environment -- all while gaining serious credibility as part of an industry-leading sales team in a stable and highly respected tech company.
Ready to #MakeYourMark? Apply now!
To learn more about Sales at ADP, watch here: *******************************
What you'll do: Responsibilities
* Grow Our Business While Growing Yours. You will work independently and collaboratively as part of various teams within your assigned geography to close sales, win business, and reach sales goals.
* Turn Prospects into Loyal Clients and Raving Fans. You will implement a sales strategy targeted to decision-makers and business owners to build a network and capture new business.
* Deepen Relationships Across the ADP Family. In addition to selling cloud-based human resources solutions, you will strategically cultivate additional business within existing accounts. But it's not all business; you will make life-long friendships here.
* Collaborate Daily. You will serve as a trusted advisor, partner, and ADP ambassador to your clients, internal partners, and overall network while demonstrating grace under pressure and the highest ethical standards.
TO SUCCEED IN THIS ROLE: Required Qualifications
* Positive Self-Starter. You have an upbeat, persistent style and the ability to cold call without fear of rejection, manage your time well, and can present your ideas in a clear professional manner on paper, in-person, and over the phone.
* Agile Solution Seeker. You're a problem solver who can find an answer, or a solution, even in times of fast-paced change.
* Continuous Learner. You're always learning, growing, and questioning how things were done in the past to make them even better.
A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
* One to two years of prior work experience or internships in Retail, Marketing, Business Development, Food Service, Insurance Sales, or another relevant industry, OR
* Military experience We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.
Bonus points for these: Preferred Qualifications
* Prior quota-carrying experience
* Ability to successfully build a network and effectively use social media for sales
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
* Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
* Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
* Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
* Continuously learn through ongoing training, development, and mentorship opportunities.
* Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
* Balance work and life. Resources and flexibility to more easily integrate your work and your life.
* Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
* Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
* Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.
What are you waiting for? Apply today!
#LI-PL1
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click ********************************* to learn more about ADP's culture and our full set of values.
Early Careers: Actuarial Intern
Phoenix, AZ job
Aon invites intellectually curious rising college seniors with a passion for problem-solving to join our 2026 Summer Internship Program in our Actuarial business area. Immerse yourself in a unique and exciting environment as you sample a career that offers global reach and makes a tangible impact on our clients! Opportunities are available across the United States in a hybrid environment, allowing work from the office and remotely.
Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
What the day will look like We offer four exciting paths from which to choose, each with an outstanding opportunity as you begin to establish your career.
Retirement Consulting (SOA Exam Track) Pension and retirement plans have evolving financial implications for employers.
Actuaries within retirement consulting work directly with our clients' management teams to assess the costs associated with these commitments.
You will have access to a variety of areas during your internship, including the ever-important annual pension valuations, in which actuaries collect census data from clients and perform analysis and reporting to help our clients assess the ongoing financial health of their pension plans.
Responsibilities include: Crafting projections (both stochastic and deterministic) of long-term financial information for pension and other post-retirement benefit plans as well as coordination of asset-liability analysis and due-diligence of M&A activities.
Design and costing of new retirement programs, programming of innovative pension admin systems, pension benefits calculations and union negotiation strategies as well as quantitative comparison of comprehensive employee benefit programs for groups of employers.
Health and Benefits (H&B) Consulting (SOA Exam Track) Employer-sponsored health and welfare benefit programs form the foundation of the U.
S.
health care system.
These programs have evolved over time as employers have attempted to handle the changing needs of employees, rising program costs and the impact of new legislation while supporting their human resource and business strategies.
Our interns collaborate directly with clients to develop welfare benefit strategies.
This process involves strategic assessments of the health care market, key trends and the identification of new and innovative solutions to employer problems.
The technical and analytical skills H&B actuaries bring to this process are essential to our H&B consulting business.
Among the various areas of exposure are: Evaluation of plan design and costs relative to benchmarks and rate-setting for self-insured plans including the analysis of medical and prescription drug network changes.
Employee contribution rate development and scenario analysis, analysis of plan renewals for appropriateness and carrier bid financial evaluations and the opportunity to conduct retiree medical and disability plan valuations.
Risk Consulting (CAS Exam Track) Aon Global Risk Consulting (AGRC) Actuarial & Analytics Practice is the third largest North American property and casualty consulting firm, providing actuarial services to clients for more than 20 years and comprised of highly skilled and expert professionals in the risk quantification and analysis field.
Interns assess exposure to P&C risk by loss forecasting for budgeting and risk management strategy evaluation, calculating actuarial reserves for financial statement support, providing actuarial opinions for regulatory support, and evaluating total cost of risk for effective solutions.
Additional projects may include: Perform data management, loss forecasting, accruals, self-insurance analysis and cash flow analysis.
Collect, coordinate and analyze data for existing brokerage business and proposal development.
Prepare and maintain effective documentation of client correspondence and learn to process specific client assignments, alerting the service team to deficiencies in data, results or processes, contributing to improvement of operational procedures.
Reinsurance Actuarial Consulting (CAS Exam Track) Unprecedented volatility is creating new risks and opportunities for organizations across the global economy.
This team provides risk transfer, claims advocacy and capital management solutions to help re/insurers reduce volatility and build more resilient businesses, governments and communities.
Interns support clients across virtually any client project or internal research assignment.
They develop proficiencies in completing standard analyses, while also taking part in more sophisticated strategies, becoming familiar with Aon's tools and approaches.
Some activities include: Work with colleagues (brokers, analysts and others) to identify and respond to client needs and develop additional opportunities related to products and services.
Inventory and handle data related to analysis of reinsurance transactions and analyze the costs and benefits of risk transferred under reinsurance agreements via pricing analysis and dynamic risk modeling.
Learn about reinsurance contracts and products (terminology, terms and conditions) and prepare client-ready presentations to communicate analysis results to brokers and clients.
Take the initiative on internal projects to improve processes, products or services! How this opportunity is different This is a 10-week paid program across various U.
S.
offices with access to global leaders through weekly spotlights, roundtables and one-on-one internship mentoring.
Engage in challenging client projects with the benefit of continuous formal and informal feedback and the enjoyment of social outings and community service activities throughout the internship.
Skills and experience that will lead to success Desire to work on a team with the capability for independent work Driven by results and accomplishing tasks Strong critical thinking, problem-solving and analytical tendencies with Alignment with values of integrity, client commitment and community dedication Adaptability, quick learning ability and professional demeanor Proficiency in Microsoft Office Suite, including Excel Involvement in extracurricular activities Qualifications: Rising seniors graduating between December 2026 - June 2027 with a minimum cumulative GPA of 3.
0.
Have passed at least one actuarial exam, preferred Pursuing a degree in Actuarial Science, Statistics, Mathematics, or related *Please note: immigration sponsorship not available for this role.
What sets our program apart from the rest? Explore Aon's culture and business areas, developing practical skills vital for the future success and postgraduate opportunities.
Engage in weekly spotlights, community outreach events and networking opportunities with peers, encouraging an understanding of the importance of exceeding client expectations and delivering distinct solutions.
Development Planning Participate in a comprehensive development plan that includes deeply understanding Aon's business areas, ethical standards, professional environment, networking opportunities, learning internal systems, and honing interpersonal and team-building skills through collaboration events and colleague networking opportunities.
Future Opportunities Our program offers meaningful exposure to Aon, preparing interns for short-term and long-term career opportunities.
Outstanding interns may receive offers to join Aon's Launch Program, an early careers development opportunity, as a full-time colleague with generous benefits and tangible career path.
How we support our colleagues In addition to our comprehensive benefits package, we encourage an inclusive workforce.
Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon.
Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself.
We offer a variety of working style solutions for our colleagues as well.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential.
As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves.
Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
People with criminal histories are encouraged to apply.
We are committed to providing equal employment opportunities and fostering an inclusive workplace.
If you require accommodations during the application or interview process, please let us know.
You can request accommodations by emailing us at ReasonableAccommodations@Aon.
com or your recruiter.
We will work with you to meet your needs and ensure a fair and equitable experience.
For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.
Aon is not accepting unsolicited resumes from search firms for this position.
If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
The salary range for this position (intended for U.
S.
applicants) is $25.
00 - $39.
50 hourly.
The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data.
The salary may also be adjusted based on applicant's geographic location.
Aon offers a benefits package for temporary and seasonal employees who will work 20 or more hours per week including: medical, dental, and vision insurance at the employee's expense, critical illness insurance, 10 company holidays per calendar year (paid, if eligible), paid sick leave as provided under state and local law, and a 401(k) savings plan with employer contributions.
Eligibility for benefits are governed by the applicable plan documents and policies.
#ActuarialConsultingUS #LI-MN1 #AonInternUS #LI-hybrid 2025-91457
Payroll Specialist
ADP job in Tempe, AZ
Payroll Consulting Specialist * Do you find a crazy amount of joy in solving problems that help others achieve their goals? * Are you all about the follow up and follow through that helps you and your clients achieve serious results? #winning * Most importantly, do you love people and thrive in a fast-paced, collaborative environment? (Oh yes, we used the "L" word and it's that serious.)
Well, then you might be just the right person we're looking for.
First things first: We believe people make great companies, not the other way around. Our people make all the difference in our mission to deliver innovative HR products and services that help employees stay productive and manage their life on their terms.
What you'll do:
* Help give the world's busiest professionals piece of mind. Be a part of a high-performing team who helps our clients pay their employees on time with the utmost accuracy and attention to detail.
* Help put analysis into action. Perform basic analysis, reporting, quarter-end and year-end audits, and research related to payroll processing.
* Help our clients be at their best. Occasionally work on special projects to flex those critical and analytical thinking skills to help our clients achieve success.
* Deliver excellent customer service. Respond to service requests, basic client audits, participate in client calls, and complete basic level reporting on payroll activities.
What you need to do the job:
* Bachelor's degree OR
* Equivalent Military experience OR
* 1-2 years of multi-corporation, multi-state payroll OR
* Equivalent experience in the areas of customer service, payroll, human resources, benefits administration, financial institution, application support or other relevant work experience
* A flexible schedule is ideal, because payroll processing days can be longer. (Especially during year end, where overtime is mandatory.)
* Proficient using the Microsoft Office Suite of software to include Outlook, Word and Excel
* Professional written and verbal communication skills
* Be a self-starter who can prioritize tasks and manage deadlines
* Must possess critical thinking skills and enjoy problem solving
* Strong organization skills and attention to detail
* A comfort level with change, the ability to adapt to change and the ability to recover quickly from adversity
Preference will be given to candidates who have the following:
* Familiarity with HR, payroll technology and payroll processes
* FPC or CPP
* Working knowledge of payroll processing, tax principles, wage and hour laws
Just some of the reasons why you'll love working here:
* You can be your healthiest. Best-in-class benefits that start on Day 1, because healthy associates are happy ones.
* You can bring your passion and fun. Corporate culture woven from highly diverse perspectives and insights.
* You can balance work and personal time like a boss. Resources and flexibility to more easily integrate your work and your life.
* You can become a certified "smarty pants." Ongoing training and development opportunities for even the most insatiable learner.
* We pay you to pay it forward. Company paid time off for volunteering for causes you care about.
If you've made it down this far, we have to ask: What are you waiting for? Apply now
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click ********************************* to learn more about ADP's culture and our full set of values.
Sr. Sales Analyst
ADP job in Tempe, AZ
Sales Operations Sr. Analyst - Center of Excellence * This is a hybrid position based out of our Tempe, AZ office. Qualified candidates must live within commutable distance to this location. * ADP is looking to hire a Sr. Sales Analyst (part of the Commercial Operations Center of Excellence function) to help us drive change management, support the Sales & Partnerships organizations in improving infrastructure including tools, systems and analytics. Your primary responsibilities will involve supporting the sales teams for the deal closing process, evaluating documentation, and providing detailed assistance to our underwriting team.
Collaboration with sales teams and internal partners is essential for success in this role, particularly regarding policy changes. Must have a strong background in sales support and a proven ability to adapt to change quickly as this will be pivotal.
This is a highly visible and instrumental role to our sales organizations. We are seeking an individual who has high-energy, likes to win, and thrives where things move fast, and deadlines must be hit without exception.
What you will be responsible for:
* Manage and validate client data and work directly with sales team to ensure accurate collection of key documentation
* Knowledgeable of closed deal requirements & auditing to ensure accuracy
* Ability to work independently and meet individual & team KPIs.
* Work independently to resolve challenges and provide creative solutions to sales' issues and questions
* Demonstrated organizational skills like the ability to multi-task, set priorities, and follow up in a timely manner
* Facilitate documentation of core procedures and ensure they are updated as the business and partner relationships evolve
* Perform end-to-end analysis on processes to identify bottlenecks and challenges to find opportunities for improvement.
* Manage quick turnarounds in a rapidly changing environment
* Bring an analytical and problem-solving mindset to standard challenges
What you bring to the table:
* A college degree is nice to have but not required. What's more important is having the skills to do the job. Other forms of acceptable experience include:
* 3-5 years operations experience (ie Sales Ops, Revenue Ops, Marketing Ops, FP&A, Insurance)
* 1 years in Insurance a plus
* Strong internal relationship building skills
* Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
* The ability to learn and apply basic concepts in new situations
* Initiative to seek out answers, solutions, and positive outcomes for both the client and ADP.
* Ability to evaluate information gathered from multiple sources and categorize high-level information.
* Strong Microsoft Office experience.
* The ability to collaborate and work in a team environment as well as work independently while making sound decisions
* Excellent analytical and time management skills
* Excellent interpersonal, written, and oral communication skills to communicate
* Ability to formulate problem statements and structure analyses to identify root cause, provide options, present findings, and support decision making
* Ability to work effectively in cross-functional and matrix teams
* Ability to strive in fast-paced evolving work environment
* Project Management background another plus
#LI-JC1
#LI-Hybrid
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click ********************************* to learn more about ADP's culture and our full set of values.
Proposal Pursuit Manager - Health Solutions and Benefits
Phoenix, AZ job
Aon is looking for a Proposal Pursuit Manager As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Aon Health Solutions - Bid Management Team. As a Proposal Pursuit Manager, you will report directly to the Manager - Health Solutions. The Proposal Pursuit Manager will work on bids for our US Health business units. They will write, revise, proofread, and finalize proposals in response to RFPs (request for proposals) and presentations specific to client situations. The opportunities will focus on our US health lines of business. The Proposal Pursuit Manager will lead, plan, develop, produce, and deliver proposals and presentations required by client solicitations. They will provide hands-on management of the entire full-cycle project development processes, including but not limited to: leading kick off meetings, writing customized content, monitoring timelines, editing documents, working on presentation deliverables, and ensuring compliance with the Aon brand. The Proposal Pursuit Manager will work with colleagues across Aon Health Solutions, as well as product and industry practice sales teams, subject matter experts and designers, to ensure that proposals and presentations reflect the best technical, management, and support offerings that Aon can make in response to RFPs. The Proposal Pursuit Manager is expected to assist in achieving national goals for new business and client retention via execution of the core responsibilities of the position, which focus on responding to offensive (new business) and defensive (retention / jeopardy) requests for proposal (RFPs) and presentations. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed. Your Impact as a Proposal Pursuit Manager What the day will look like: Responsible for running large and complex proposals and presentations Continue to develop a practical and solid understanding of Aon solutions Organize and lead proposal meetings ensuring a response strategy is established and implemented Work with consultants and subject matter authorities to develop customized content Partner with the lead designer to ensure proposals and presentations are visually impactful Lead presentation brainstorming and development sessions Effectively collaborate with graphic designers on every project Ability to work independently at a fast pace while being flexible in light of project shifts You Bring Knowledge and Expertise Skills and experience that will lead to success: 5+ years professional work experience in bid management, insurance and brokerage industry experience strongly preferred Demonstrable background in the development of custom strategic content (bringing to bear essential messaging/value propositions) and strong editing skills required Ability to handle multiple bids simultaneously in a fast-paced environment, meeting all deadlines Experience with crafting oral presentation deliverables, partnering with a designer and the account team Ability to learn quickly and show flexibility to adapt in a growing group, working both independently and with a team mentality (required) Demonstrates good judgement in selecting methods and techniques for obtaining solutions Working knowledge of proposal management software (SharePoint, Loopio, monday.com) strongly preferred Intermediate Word, PowerPoint and Excel knowledge required Education: Bachelor's degree in English, Journalism, Marketing, or related fields in communication required (relevant experience considered) How we support our colleagues In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply. We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at ReasonableAccommodations@Aon.com or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience. For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances. Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate. Nothing in this restricts management's right to assign or reassign duties and responsibilities to this job at any time. Pay Transparency Laws: The salary range for this position (intended for U.S. applicants) is $90,000 to $100,000 annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location. This position is eligible to participate in one of Aon's annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan. A summary of all the benefits offered for this position: Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies. #LI-JS2 #LI-Hybrid 2568306
Aon is looking for a Proposal Pursuit Manager As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Aon Health Solutions - Bid Management Team. As a Proposal Pursuit Manager, you will report directly to the Manager - Health Solutions. The Proposal Pursuit Manager will work on bids for our US Health business units. They will write, revise, proofread, and finalize proposals in response to RFPs (request for proposals) and presentations specific to client situations. The opportunities will focus on our US health lines of business. The Proposal Pursuit Manager will lead, plan, develop, produce, and deliver proposals and presentations required by client solicitations. They will provide hands-on management of the entire full-cycle project development processes, including but not limited to: leading kick off meetings, writing customized content, monitoring timelines, editing documents, working on presentation deliverables, and ensuring compliance with the Aon brand. The Proposal Pursuit Manager will work with colleagues across Aon Health Solutions, as well as product and industry practice sales teams, subject matter experts and designers, to ensure that proposals and presentations reflect the best technical, management, and support offerings that Aon can make in response to RFPs. The Proposal Pursuit Manager is expected to assist in achieving national goals for new business and client retention via execution of the core responsibilities of the position, which focus on responding to offensive (new business) and defensive (retention / jeopardy) requests for proposal (RFPs) and presentations. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed. Your Impact as a Proposal Pursuit Manager What the day will look like: Responsible for running large and complex proposals and presentations Continue to develop a practical and solid understanding of Aon solutions Organize and lead proposal meetings ensuring a response strategy is established and implemented Work with consultants and subject matter authorities to develop customized content Partner with the lead designer to ensure proposals and presentations are visually impactful Lead presentation brainstorming and development sessions Effectively collaborate with graphic designers on every project Ability to work independently at a fast pace while being flexible in light of project shifts You Bring Knowledge and Expertise Skills and experience that will lead to success: 5+ years professional work experience in bid management, insurance and brokerage industry experience strongly preferred Demonstrable background in the development of custom strategic content (bringing to bear essential messaging/value propositions) and strong editing skills required Ability to handle multiple bids simultaneously in a fast-paced environment, meeting all deadlines Experience with crafting oral presentation deliverables, partnering with a designer and the account team Ability to learn quickly and show flexibility to adapt in a growing group, working both independently and with a team mentality (required) Demonstrates good judgement in selecting methods and techniques for obtaining solutions Working knowledge of proposal management software (SharePoint, Loopio, monday.com) strongly preferred Intermediate Word, PowerPoint and Excel knowledge required Education: Bachelor's degree in English, Journalism, Marketing, or related fields in communication required (relevant experience considered) How we support our colleagues In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply. We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at ReasonableAccommodations@Aon.com or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience. For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances. Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Pay Transparency Laws: The salary range for this position (intended for U.S. applicants) is $90,000 to $100,000 annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location. This position is eligible to participate in one of Aon's annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan. A summary of all the benefits offered for this position: Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies. #LI-JS2 #LI-Hybrid
Sr. Content Developer (DITA/CCMS)
ADP job in Tempe, AZ
**ADP is hiring a Senior Content Developer to create product support solutions.** **_This role is hybrid onsite 3 days a week, it is not remote._** Check out our incredible opportunity for a full-time Senior Content Developer with 5+ years' experience. Join our team to engage and collaborate with product owners, service team members, human experience professionals, developers, learning designers, and others to create the best support experiences for our clients. We can't wait to have you on our team!
**WHAT YOU'LL DO:**
**Here's what you can expect on a typical day, but sometimes no two days are alike:**
+ **Use your words** - You recognize the crucial role content plays in a seamless, integrated Help & Support model, and you use words to create compelling, intuitive solutions. You'll bring a track record of producing targeted, clear, and well-organized, structured content that meets users at their moment of need.
+ **Win as one** - It's more than just a slogan. You'll come to the table to collaborate with product teams across the organization, and partner with the larger Strategic Enablement & KM organization, as well as our Service teams to create the best in-product solutions for our clients. You'll bring experience with DITA-based content development tools as well as digital adoption tools. . Bring even more by understanding of knowledge management solutions, taxonomy, and how search engines work.
+ **Share a passion for perfection** - Yeah, it's good, but you know it could be better. You draft content, iterate...and iterate...and iterate some more to make the product support solution the best it can be within delivery timeframes.
+ **Follow the journey** - You know that creating product support solutions is more than following the software's journey in a systematic way. Be an advocate - You're the voice of the user! That voice is always in your head as you create clear, concise, engaging content to work in concert with the user experience. Speaking of following, we do have writing standards you'll need to follow!
+ **Get in the weeds** - Create Help content to guide the user through a task, or give them the information that need to make important decisions. Dive even deeper in the weeds to design, architect, and write that content in that "DITA" way, providing the structure that best serves people and today's Gen AI tools! Be familiar with metadata and taxonomy to partner with content architects. Provide timely information exactly when and where the user needs to see it. Deliver the product's voice and tone from the inside out and make sure the in-product content is consistent, follows our writing standards, is easy to understand, and aligns with the product's goals.
+ **Share what you know** - Stay abreast of changing writing methods and technologies, as well as corporate, organization, and industry standards to ensure leading-edge interpretation and execution of the latest ways to deliver in-product Help content (Gen AI). Bring knowledge of DITA, XML, and component content management systems (CCMS). Contribute new ideas and standards along the way and recommend tools to make our jobs easier!
+ **Jump right in** - Multi-task and set priorities in a fast-paced, agile environment. We promise you won't be bored!
+ **Be a continuous learner** - You have a focus on personal development to develop and elevate your professional knowledge and skill. You maintain an outside-in perspective by building and maintaining peer networks inside and outside ADP.
+ **Measure outcomes:** Use metrics and feedback for informed decisions, but to also drive improvements that are readily seen to make that difference!
+ A college degree is great and a Writing certification is a big plus. What's more important is having the skills and experience to do the job.
**_To thrive in the role, you must have 5+- years of experience with creating content in DITA/CCMS format and have the technical expertise needed to excel in designing effective content and troubleshooting_** .
You have broader exposure working independently to design and develop sound product solutions, and can manage simultaneous projects with deadlines. It would be best to be a continuous learner who focuses on personal development and business process improvement within design standards. The work you do will help our businesses support our clients who employ one to millions of employees.
**You will need 5 or more years of experience in content development** , and hands-on experience building content for HTML/XML output.
**Degree in Technical Writing/Communications or English or a certificate in UX Writing.** A degree or certification in one of these disciplines is ideal, but not required.
**Other things that will set you apart:**
**_Please provide links to writing samples of Help documents you have created if possible in your resume._**
+ Experience using online help development tools.
+ Versatile writer, delights in simplifying complex concepts for clients.
+ Previous experience deploying and testing in product content to test and production environments in sync with product releases.
+ Excellent writer who loves to learn features, write concise, engaging release content for new features, use cases, and understands the client experience.
+ Experience working with multiple product managers - analyzing content needed, and sizing work.
+ Delivers high-quality content on time.
+ Enjoys dynamic work environments, managing multiple projects at the same time, as well as troubleshooting.
+ Familiar with using metadata to single-source content for multiple outputs/purposes.
+ Experience with DITA or other structured authoring standards is highly desirable or brings flexibility and a desire to learn new tools and highly technical content processes quickly.
+ Experience supporting multiple product teams using Agile methodologies.
**YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:**
+ **Have courageous team collaboration.** Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and challenge one another's ideas to find the best solution.
+ **Deliver at epic scale.** We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity.
+ **Be surrounded by curious learners.** We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.
+ **Act like an owner & doer.** Mission-driven and committed to leading change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.
+ **Give back to others.** Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation.
+ **Join a company committed to equality and equity.** Our goal is to impact lasting change through our actions.
What are you waiting for? **Apply today!**
**Find out why people come to ADP and why they stay:** **************************** (ADA version: **************************** )
\#LI-AS2
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $63,900.00 - USD $171,180.00 / Year*
*Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (********************************************************** .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click ********************************* to learn more about ADP's culture and our full set of values.
NextGen Payroll Service Representative
ADP job in Tempe, AZ
ADP is hiring a Payroll Support Representative -- Level I. The Payroll Support Representative supports Major Accounts Comprehensive Services Client users on NextGen WFN and related applications by providing guidance and research in response to a wide variety of questions and issues presented by Client Payroll Administrators. The person in this role will use multiple tools and research resources in order to develop an accurate and comprehensive response to a wide range of inquiries regarding payroll practices and tax considerations, taking into account the differences across states and localities. Due to the nature of the Comprehensive Services business, the person in this role will also interface with multiple ADP service organizations as well as third party vendors that provide services to our Clients. To support a unified Client experience, they will also have familiarity with common HR questions and will access systems in other service organizations and other knowledge bases. This person also works closely with the Comprehensive Services Relationship Manager to address Client requests for guidance and best practices. The Payroll Support Representative will also be assigned to a specific group of Clients for the purpose of providing proactive updates and information.
* Client Facing with Assigned Non-Comp Payroll Client Base
* Works in an inbound phone support model
* Provides WFN/AutoPay Payroll Technology Support
* Supports General PR, HR - Benefit Questions
* Supports Payroll Processing Questions and Issues
* Conducts Initial Issue Troubleshooting
* Works with internal teams to resolve complex issues
RESPONSIBILITIES:
* Respond to questions from Clients regarding the use of the WFN, PayX, ez LM, Portal, and HRB applications. Provides application/navigation support.
* Assist Clients with Client data maintenance, setup, configuration changes in AutoPay Mainframe, WFN, ez LM, HRB and the Portal and coordinates with all functional areas (e.g. PTO, Special Calcs, Time and Attendance schedule, 401k, etc.) as needed.
* Performs new feature setup requests (e.g. Group Term Life, HSA, direct deposit calcs, special calcs, Benefit Accruals, Multi-J, split wraps, add'l locations, etc.).
* Assists and supports Clients with Payroll processing questions and issues.
* Use on-line tools and other resources to research and respond to Client inquiries requiring guidance on how to address a wide variety of payroll, pay practice and payroll tax questions and situations.
* Collaborates with internal Clients/Partners (401k, FSA, Tax, etc.) and/or third party vendors involved in providing services to identify and resolve issues and ensure that these services meet Client expectations.
* Escalates Client issues to SSS, Tech Services, Project Services, Connections Team, Carriers, Development or other 3rd parties as appropriate. Communicates status and resolution to Client.
Completes complex projects including:
1. Calculation updates, special reports, tax amendments, company setup, troubleshooting
2. PTO, OT, Double Time, etc. researches historical data for adjustments needed
3. Researches Benefit Accruals recalculates and imports corrections.
* Assists Client with tax changes for understanding, conducts research and follow-ups as needed.
* Performs other related duties as assigned.
* Occasional extended hours during peak seasons. May work 5 - 10 hours of OT 6 - 8 weeks of the year.
Functional Responsibility:
* Provides WFN/AutoPay Payroll Technology Support
* Supports General PR, HR - Benefit Questions
* Supports Payroll Processing Questions and Issues
Typical Assignments:
* Typically will focus on smaller and/or less complex clients.
* Complexity may be measured by one or more of the following: # of employee, structure of client's PR Department, utilization of PR functionality, complexity of PR configuration, unique workflows, etc.
Decision Making/Judgment:
* Decisions made are based on established processes and procedures. Exceptions are referred to manager or senior team members
Contact (Internal - External):
* Internal: work with other ADP Teams for escalations, issue resolution and collaboration with other service areas and collaboration with other service areas
* External: ADP Client Contact
QUALIFICATIONS REQUIRED:
Education:
* Bachelors Preferred. Completion of FPC (Fundamental Payroll Certification).
Experience:
Minimum 2 years of payroll processing experience. Basic knowledge of payroll tax deposit, filings, principles and wage and hour laws.
Expected to achieve a working knowledge of the following applications:
* WFN ( Portal)
* PR Module, HR Module, TA Module
* Wage Garnishments
* Tax Registration
* Total Tax Plus
* ADP Reporting
* GLI
ADP Tools
* SharePoint
* AutoPay Mainframe
* LUMIN
* All internal tools to support the offering
Exposure to additional offerings:
* Comp Benefits, Comp HR
* COBRA
* FSA
* 401k
Preference will be given to candidates who have the following:
* High-level payroll knowledge including payroll skills for processing Client payrolls. Accuracy and dependability important since errors or omissions can directly impact Client associate paychecks, and errors in reporting can also lead to penalty and interest payments for ADP.
* Basic knowledge of payroll tax principles and wage and hour laws.
* Strong verbal and written communication skills.
* Ability to analyze and resolve problems through effective customer interface and communication.
* Must be able to work under time constraints to ensure that deadlines are met.
* Excellent Professional Customer Service Skills.
* Strong Organizational Skills.
* Strong Process and documentation skills.
* Strong Research Skills.
* Proficient in MS Office applications, especially Word and Excel Proficiency in using PC
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click ********************************* to learn more about ADP's culture and our full set of values.
Sr. Consultant, Business Transformation
ADP job in Tempe, AZ
ADP is hiring a **Senior Consultant, Business Transformation.** + _Do you enjoy using data driven analysis to solve problems across people, process and technology?_ + _Are you looking to join a fast-paced, inclusive environment with a culture of collaboration and belonging?_
+ _Do you enjoy collaborating with different stakeholders and team members while staying aligned to team objectives and goals?_
If so, you'll fit right in with our dedicated team, who make amazing things happen for each other and our clients every day. Don't just take our word for it... read on and see for yourself!
ADP is hiring a **Senior Consultant** for the HRO Operations Business Transformation Team to apply analytical, technical, and business management skills to support projects from end-to-end strategy through execution in an internal consulting role. The Senior Consultant must have an above foundational understanding of business and technology and also be willing to learn and adopt business transformation methods for project deployments. Strong communication skills, critical/strategic thinking and problem analysis are a must. Reporting directly to the Senior Director or Director of Business Transformation, this person will be a key member of the team with experience working collaboratively across multiple stakeholder groups, organizational levels, and functional areas to achieve results. This role has no direct reports.
**A little about ADP:** We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the **_OneTen_** coalition to create one million jobs for Black Americans over the next ten years. Learn more about DEI at ADP on our YouTube channel: ******************************
Ready to #MakeYourMark? **Apply now!**
**WHAT YOU'LL DO:** _Responsibilities_
**You are:**
A management, technology, or strategy consultant or business management professional with the ability to support and execute programs by leveraging people, process, technology, and data to achieve desired business results. You are a highly motivated self-starter inspired by working with cross-functional teams to successfully deliver and deploy top executive initiatives from strategy through to execution. You possess capabilities in the areas of problem solving, strategic thinking, business analysis and cross-functional collaboration.
**What you can expect on a typical day:**
**You will:**
+ As part of the HRO Business Transformation Internal Consulting Team, you will execute project(s) related to change & adoption, org design, op model design, data analysis and tech adoption across the HRO and be willing to learn areas outside of comfort zone
+ Analyze data and recognize patterns; be able to connect the dots and create approachable presentations
+ Improve and transform work patterns and be open to new ways of execution as well as learning about the business transformation capability
+ Multi-task and address issues quickly as needed to meet deadlines using your strong time management skills and the ability to prioritize
+ Create and own business transformation strategies and plans for the projects you work on with guidance from senior team members
+ Use MS PowerPoint and Excel proficiently when building solutions. This includes putting together executive presentations for different audiences to using v-look up functions and creating pivot tables as needed to create meaningful and easy to understand insights
**TO SUCCEED IN THIS ROLE:** _Required Qualifications_
**Business Transformation Competency:**
+ At least 4 years of relevant work experience, preferably in a quantitative business-related capacity such as management consulting, operations, strategy or technology consulting
+ Ability to develop and conduct stakeholder analyses, change impact assessments , communications, training needs analyses, change measurement and adoption tracking (KPIs), and create dashboards, and surveys (as needed)
+ Ability to break down problems by understanding patterns between people, process, and technology, focus on solving problems, and quickly find solutions
+ Ability to identify which analyses need to be done to answer questions, manipulate data sets (comfort with Excel required), and build models, as needed to answer complex questions
+ Ability to develop a strategy/plan to use for execution into actionable projects and deliverables to deliver value to the business within a set timeline
+ Ability to analyze current state processes, find gaps, identify areas of improvement, and recommend a plan for improvement and a desired future state
+ With guidance from BT Managers, help design a new operating model and org. design focused on finding operational efficiencies, role re-design and process re-engineering
+ Possess strong communication (written / verbal) and interpersonal skills to communicate recommendations and impact with everyone from associate to Senior Leaders
**Behaviors:**
+ Strong attention to detail
+ Excellent time management skills and ability to meet set deadlines
+ Willingness to take guidance from team managers and learn about business transformation and new ways of working
+ Ability to structure and manage project work throughout the project lifecycle
+ Comfortable with ambiguity and "can go with the flow"
+ Open-minded, change ready mindset
+ Strategic-thinker who is both action and solutions-oriented
+ Strong cross-functional and team collaboration skills
+ Strong problem-solving and critical thinking skills
+ Influencer who can work and present across all levels of the organization (knows his/her audience)
+ Strong public speaking and cohesive presentation skills
**Technical Skills:**
+ Advanced Microsoft PowerPoint skills to put together cohesive presentations, and ability to tailor accordingly depending on the project or audience
+ Advanced Microsoft Excel skills such as creating pivot tables, v-lookups when analyzing data and being able to tie that analysis back to a business case or results
**Other Key Experience:**
+ Comfortable with ambiguity and "can go with the flow"
+ Ability to work through roadblocks independently
+ Experience in presenting to senior leaders is a plus
+ Desire to grow within an organization
+ Ability to maintain cooperative working relationships with all levels of the organization (associate through SVP)
**BONUS POINTS FOR THESE:** _Preferred Qualifications_
+ MBA or other advanced degree
+ Big-4 management consulting experience with Fortune 500 clients
+ Previous experience with Salesforce (analytics, dashboards and running reports)
+ Previous experience with process design and implementation
+ Ability to use Tableau proficiently to create meaningful insights and visualizations
+ Industry knowledge of all pertinent HR, Payroll and Benefits policies and procedures
\#LI-TK1
\#LI-Hybrid
**YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:**
+ **Be yourself** in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
+ **Belong** by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
+ **Grow your career** in an agile, fast-paced environment with plenty of opportunities to progress.
+ **Continuously learn.** Ongoing training, development, and mentorship opportunities for even the most insatiable learner.
+ **Be your healthiest.** Best-in-class benefits start on Day 1 because healthy associates are happy ones.
+ **Balance work and life.** Resources and flexibility to more easily integrate your work and your life.
+ **Focus on your mental health and well-being.** We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
+ **Join a company committed to giving back** and generating a lasting, positive impactupon the communities in which we work and live.
+ **Get paid to pay it forward.** Company-paid time off for volunteering for causes you care about.
\#LI-TK1
\#LI-Hybrid
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (********************************************************** .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click ********************************* to learn more about ADP's culture and our full set of values.
Business Transformation Manager
ADP job in Tempe, AZ
**ADP is hiring a Business Transformation Manager.** + _Do you enjoy taking on challenges, upholding values, energizing a team, and exceeding goals by driving projects to solve for problems across people, process and technology?_ + _Are you looking to join a fast-paced, inclusive environment with a culture of collaboration and belonging?_
+ _Do you enjoy collaborating with different stakeholders and team members while staying aligned to team objectives and goals?_
If so, you will fit right in with our dedicated team, who make amazing things happen for each other and our clients every day. Do not just take our word for it... read on and see for yourself!
ADP is hiring a **Business Transformation Manager** for the HRO Business Transformation and PMO Team to lead projects from end-to-end strategy through execution in an internal consulting role. In this position, you will leverage your strategic change management, org design, business process, technology and consultative expertise to lead, manage and execute large-scale, strategic enterprise-wide transformational programs for the HR Outsourcing organization. Reporting directly to the Senior Director or Director of Business Transformation, this person will be a key member of the team with experience working collaboratively across multiple stakeholders and functional areas to achieve results. There are no direct reports associated with this role.
**What you'll do:** _Responsibilities_
**You are:**
An experienced management, technology, or strategy consultative professional with the ability to define how best to leverage people, process, technology, and data to achieve desired business results. You are a highly driven initiative-taker inspired by working with cross-functional teams and have the capability to successfully deliver top executive initiatives from strategy through to execution. You possess exceptional capabilities in the areas of problem solving, strategic thinking, business and technical acumen, judgement, cross-functional collaboration, facilitation, and storytelling. You can go deep into the details while seeing the big picture and easily connecting the dots.
**What you can expect on a typical day:**
**You will:**
+ _Successfully manage multiple project workstreams related to change & adoption, org design, op model design, data analysis and tech adoption across the HRO with different priorities and complete them according to target completion dates._
+ _Confidently plan and facilitate project meetings through clear and concise communications to set proper expectations, complex messages skillfully and influence audiences._
+ _Help coach, upskill and guide Senior Consultants and Business Analysts through the Business Transformation project lifecycle_
+ _Proactive self-starter requiring moderate guidance to plan, distribute, and lead org design and/or business process improvement projects from strategy through execution based on previous project experience and expertise._
+ _Apply change management, org design and business process methodology and approaches to design and roll out programs for the organization's most strategic projects, mostly as part of large teams_
+ _Be keenly focused on the internal associate experience, operational excellence, and efficiencies_
+ _Determine the right priority of each project task and allocate tasks to project team members to fit into an overall project timeline._
+ _Establish frameworks, define opportunities, drive awareness and guide team members to realize these opportunities_
+ _Be a change catalyst capable of aligning strategy, people, process, and technology_
+ _Perform assessments to develop insights and action plans to achieve best-in-class performance_
+ _Understand the big picture and be able to connect all the dots with little guidance_
+ _Be a servant leader and have a team mindset_
**TO SUCCEED IN THIS ROLE:** _Requirements_
+ At least 5 years of relevant work experience, preferably in a quantitative business-related capacity such as management consulting or strategy
+ Deep experience in strategic change management methodologies (leader alignment, stakeholder analysis, change impact assessment (tech and business process), communications, training, change measurement and adoption tracking, survey development and data story telling
+ Deep experience in business case development, organization design, operating model design and span of control principles
+ Project management experience, develop an overall project plan, outlining a project's timeline, schedule, and roles and responsibilities.
+ Possess excellent ability to re-design business processes from the ground up to drive efficiency and innovation for a project.
+ Technology adoption/implementation - deep experience (strategy through execution)
+ Technical training strategy development and execution, as needed as related to innovative technology
**Behaviors:**
+ Proactive self-starter requiring minimal guidance and ability to meet deadlines
+ Recommend and implement practical solutions while collaborating directly with stakeholders to drive business improvements
+ Ability to think creatively and come to the table with proposed solutions
+ Ability to anticipate and respond to fast-moving situations; comfortable brainstorming new ideas to deliver the best possible path forward and solutions.
+ Strong problem-solving and critical thinking skills
+ Highly organized, detail-oriented, and proactive with strong project management skills
+ A willingness to operate within gray spaces and a desire to learn business transformation
**Technical Skills:**
+ Advanced Microsoft PowerPoint skills - Develop and create executive friendly presentations validate new templates in MS Suite in accordance with project objectives.
+ putting together executive friendly presentations cohesively, depending on the project or audience
+ Advanced Microsoft Excel skills - Assess and execute the best analysis approach to be applied in researching and deriving data insights
+ Develop a compelling storyline for each presentation to convey main ideas and leverage data insights using advanced analytical skills to influence the target audience.
**Other Key Experience:**
+ Comfortable with ambiguity and "can go with the flow"
+ Ability to work through roadblocks independently
+ Experience in presenting to senior leaders is a plus
+ Desire to grow within an organization
+ Ability to maintain cooperative working relationships with all levels of the organization (associate through SVP)
**Bonus points for these:** _Preferred Qualifications_
+ MBA or other advanced degree
+ Big-4 management consulting experience with Fortune 500 clients
+ Industry knowledge of all pertinent HR, Payroll and Benefits policies and procedures
**YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:**
+ **Be yourself** in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights
+ **Belong** by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences
+ **Grow your career** in an agile, dynamic environment with plenty of opportunities to progress
+ **Continuously learn** through ongoing training, development, and mentorship opportunities
+ **Be your healthiest.** Best-in-class benefits start on Day 1 because healthy associates are happy ones
+ **Focus on your mental health and well-being.** We are here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another
+ **Join a company committed to giving back** and generating a lasting, positive impactupon the communities in which we work and live
+ **Get paid to pay it forward.** Company-paid time off for volunteering for causes you care about
\#LI-TK1
\#LI-Hybrid
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (********************************************************** .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click ********************************* to learn more about ADP's culture and our full set of values.